ITIL® 4 Strategist: Direct, Plan, and Improve

ITIL® DPI Training Overview

ITIL®  4 Strategist DPI lays a globally recognized module that is designed with a view to focus on Lean and Agile ways of working. It emphasizes on the Direct, Plan and Improve (DPI) methods that can be used for the advantage of organizations. This course is meant to enhance professionals’ knowledge and skills required to direct teams and develop strategies for overall improvement.


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               10104 Participants


15% Off

21 Contact Hours Included

Well-Curated Training Material

Highly interactive sessions

18.00 PDUs

ITIL® DPI Training Overview

ITIL® 4 Direct, Plan, & Improve (DPI) certification training provides ITSM practitioners with a strategic and practical method for developing an organized, continually improving products and services delivery system with agility. ITIL® 4 is a globally accepted framework that encourages the implementation of best practices for a well-functioning IT infrastructure. Candidates certified with the ITIL® 4 Strategic DPI Certification, will be able to authenticate their planning as well as process improvisation skills for the benefit of an organization.

Candidates undergoing certification training for the ITIL®4 DPI course will gain an understanding of how to direct, plan and improve methodologies to promote agility and productivity. They will also get to know the tools, terms and best practices necessary for establishing a healthy IT governance.

Vinsys’ trainers focus on delivering the ITIL® 4 DPI course contents using a practical approach for easy on-the-job implementation. Our trainers ensure delivering the sessions in a free environment and encourage highly interactive sessions in order to have clear, correct communication of the fundamentals.

Note: Vinsys provides ITIL certification training in combination with ITIL exam.

Course Curriculum


The learning outcome of this training for the ITIL® 4 DPI certification course is as follows:

  • Understand the scope of directing and planning and know how to apply key methods and principles for the same
  • Know about the role of GRC and how integration of methods and principles take place into the service value system
  • Get an overview of the key concepts of Direct, Plan & Improve
  • Learn how to implement the key principles and methods for continual improvement
  • Understand the use of key principles and methods of reporting and measurement in directing, planning and improvement
  • Application of the key principles and methods of organizational change management and communication to direction, planning and improvement



This ITIL Strategist DPI course offers great benefits to:

  • Anyone who wishes to clear the ITIL 4 Strategist: Direct, Plan & Improve (DPI) exam
  • Candidates aspiring to qualify as ITIL Experts
  • Managers looking forward to gaining more knowledge to secure a higher position or higher-paying jobs
  • Compliance managers, enterprise architects, IT operations managers, change managers,  service designers, risk managers, cloud systems engineers, and similar roles



Before appearing for the ITIL® 4 DPI certification, candidates must fulfil the below criteria:

  • Qualify with the ITIL® 4 Foundation certificate
  • Attend ITIL® 4 DPI training course from an accredited organization



On completion of  this ITIL® DPI Certification course, candidates will gain knowledge on how to:

  • Develop business strategies with a ‘learning and improving’ vision
  • Strategically plan, analyze and improve services and products
  • Apply the ITIL® 4 DPI concepts in the real environments
  • Ensure compatibility of processes with the latest industry standards
  • Utilize Lean and Agile ways of working to the best of organization’s advantage
  • Clear the ITIL® 4 Direct, Plan, and Improve (DPI) exam

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Training Options


Virtual Instructor-Led Session

2 days Instructor led Online Training

Experienced Subject Matter Experts

Approved and Quality Ensured training Material

24*7 leaner assistance and support


Customized According To Team's Requirements

Customized Training Across Various Domains

Instructor Led Skill Development Program

Ensure Maximum ROI for Corporates

24*7 Learner Assistance and Support

Course Outline

Lesson 1 – DPI Key Terms
Lesson 2 – Key Concept Differentiation

Lesson 1 – Objectives, Requirements, Decisions
Lesson 2 – How to Define Effective Policies, Controls, and Guidelines

Lesson 1 – DPI and Risk Management
Lesson 2 – DPI and Governance

Lesson 1 – Creating the Context for Improvement
Lesson 2 – The Continual Improvement Model Part 1
Lesson 3 – The Continual Improvement Model Part 2
Lesson 4 – Assessment
Lesson 5 – Building a Business Case
Lesson 6 – Improvement Reviews and Embedding Improvement

Lesson 1 – Introduction to OCM Part 1
Lesson 2 – Introduction to OCM Part 2
Lesson 3 – Introduction to OCM Part 3
Lesson 4 – OCM and Communication Part 1
Lesson 5 – OCM and Communication Part 2
Lesson 5 – Establishing Interfaces Across the Value Chain

Lesson 1 – Measurement and Reporting Part 1
Lesson 2 – Measurement and Reporting Part 2

Lesson 1 – Differences Between Value Streams and Practices
Lesson 2 – Methods and Techniques Part 1
Lesson 3 – Methods and Techniques Part 2
Lesson 4 – Methods and Techniques Part 3

Course Advisor

Prasad Lele

19+ Years


Area Of Expertise : ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation

Course Reviews


ITIL® 4 is the latest version of ITIL. It is the world’s leading and most popular framework for ITSM. This module facilitates IT-powered organizations to develop, design, and continually improve their IT services.

DPI is an abbreviation for Direct, Plan & Improve. This module of the ITIL framework encourages organizations to apply strategically driven processes developed to realize measurable outcomes in a planned manner. The DPI module of ITIL 4 lays a set of guidelines, processes and methodologies that organizations need to follow in order to continually improve business functioning.

Moreover, the ITIL® 4 DPI qualification is one of the eligibility criteria in order to appear for the ITIL 4 Managing Professional exam which assesses the candidate’s knowledge of establish and implement successful IT-enabled services, teams, and work flows.

Candidates must suffice the following mentioned prerequisite before applying for this course.

  • Cleared the ITIL 4 Foundation examination
  • Attended an accredited training course for this module

Yes, we provide a soft copy of the certificate once you clear the ITIL® 4 DPI certification exam

Vinsys is a platform where thousands of professional have developed their career paths. We are a globally recognized training provider accredited by AXELOS & PeopleCert and are strengthened by industry-expert trainers and innovative training methodologies. Our course material is frequently updated with the latest revisions and we ensure our students get complete exam preparation guidance.

  • Trained more than 600,000 professionals worldwide
  • Best-in-industry trainers with relevant industry exposure
  • Flexible training schedules
  • Hi-tech training environments (virtual as well as classroom)
  • 98% exam passing success rate
  • Well-structured, accredited course material

The ITIL® 4 DPI exam format is as below:

  • Duration of 90 minutes (105 minutes for candidates taking the exam in a language other than their native)
  • Closed book
  • 40 multiple choice questions
  • Passing score: 28/40 marks - 70%