Advanced Windows Troubleshooting and Support (WIN740)

Advanced Windows Troubleshooting and Support

Level Up Your Support Game With Advanced Windows Troubleshooting Tactics
The Advanced Windows Troubleshooting and Support (WIN740) course is designed to provide learners with the knowledge and skills required to effectively troubleshoot and support Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. This course builds upon the foundation of Windows 10 troubleshooting skills and addresses the significant changes introduced in Windows 11.
Learn to troubleshoot network connectivity, user settings, and issues related to remote connectivity in this official 5-day training course and reap numerous appealing benefits. Listed below are a select handful of them:
•    Hands-On Windows Troubleshooting Techniques
•    Comprehensive Support Toolkit
•    Compliance and Reporting
•    Advanced Windows Troubleshooting Methods
•    Regular Webinars and Workshops


  593 Ratings

               1690 Participants

Group Discount

Up to 20%

Hands-On Windows Troubleshooting Techniques

Comprehensive Support Toolkit

Compliance and Reporting

Advanced Windows Troubleshooting Methods

Advanced Windows Troubleshooting and Support (WIN740)

This Advanced Windows Troubleshooting and Support (WIN740) course will give you the knowledge and abilities to handle Windows 10 and 11 PCs and devices in a Windows Server domain environment. With a focus on Windows 10, this course provides learners with how to solve complex technical problems with Windows client computers. The participants will be given an overview of Windows starting, including the Windows Recovery Environment (RE) and Boot Configuration Data (BCD). It also explains how to recover a computer and fix problems with operating system services. The main goal of this course is to refresh the knowledge and abilities needed for senior technical support employees, also known as Tier 2 or Tier 3 or escalation support. Learners will benefit from thorough "break-fix" hands-on labs and an instructor with decades of experience fixing Windows in this 5-day course. You'll become an expert at offering Windows users and other IT personnel escalation-tier support in medium-sized to large-sized businesses. 
Using various teaching techniques, Vinsys offers the Advanced Windows Troubleshooting and Support (WIN740) course. Through interactive lab exercises and instructor-led classes, learners practice troubleshooting strategies. Through group discussions and cooperative problem-solving exercises, participants can troubleshoot Windows 11 launch issues and execute system recovery. While the trainers provide a solid theoretical foundation through lectures, collaborative group discussions enable learners to investigate real-world problems, enhancing their critical thinking and problem-solving abilities. Online courses and self-paced learning materials are available to support various learning methods. Regular assessments and exams allow learners to learn and monitor their progress. Our instructor-led online training guarantees thorough supervision; you can choose training times that work with your schedule. Prepare to confidently navigate the Windows troubleshooting maze and take on obstacles head-on with the information you've gained. 

Course Curriculum


The Advanced Windows Troubleshooting and Support (WIN740) course is crafted for a diverse audience seeking to enhance their IT administration and automation proficiency. This course is tailored for:
•    IT professionals seeking to improve their Windows troubleshooting and support skills
•    System administrators responsible for maintaining Windows-based environments
•    Helpdesk and support staff aiming to address complex Windows-related issues
•    IT enthusiasts and hobbyists looking to deepen their understanding of Windows operating systems
•    Individuals pursuing a career in technical support or IT management


The Advanced Windows Troubleshooting and Support (WIN740) course does NOT teach how to use or navigate Windows; it focuses on troubleshooting features the learner is already familiar with. So it is essential to be familiar with the following to pursue.  
•    At least one year of experience deploying and supporting Windows 10 or 11 in an enterprise environment.
•    Intermediate experience with networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), NetBIOS name resolution, and Domain Name System (DNS).
•    Familiarity with Microsoft Active Directory, including Group Policy and user, computer, and group management.
•    Basic familiarity with Windows Server fundamentals, including using Hyper-V and the Microsoft Management Console (MMC).
•    Understanding of the Public Key Infrastructure (PKI) components.
•    Windows Server 2012 R2 fundamentals.


Upon completion of the course, the professionals will be competent in the following areas:
•    Explain the steps needed in organizing and implementing a Windows troubleshooting technique.
•    Diagnose Windows device starting problems and operating system services.
•    Fix problems with device drivers and physical devices.
•    Fix issues that cause the Windows blue screen of death (BSOD).
•    Remotely troubleshoot Windows devices.
•    Investigate and resolve network connectivity problems.
•    Analyse client configuration errors and problems with GPO applications.
•    Examine problems with user settings.
•    Assess problems with remote connectivity.
•    Address problems arising from domain-joined machines' access to resources.
•    Investigate problems with the installation and functionality of applications.
•    Restore and safeguard information on a Windows system.

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Training Options

Online Training

Virtual Instructor-Led Training

  • 4 days Instructor-led Online Training
  • Experienced Subject Matter Experts
  • Approved and Quality Ensured Training Material
  • 24*7 Leaner Assistance And Support

Corporate Training

Customized According To Team's Requirements

  • Customized Training Across Various Domains
  • Instructor-Led Skill Development Program
  • Ensure Maximum ROI for Corporates
  • 24*7 Learner Assistance and Support

Course Outline

•    Understand the new features in Windows 11
•    Highlight significant changes from Windows 10
•    Overview of system architecture and UI changes
•    Troubleshooting installation and deployment issues

•    Introduction to various remote administration tools
•    Using Remote Desktop, Quick Assist, and Windows Admin Center
•    Introduction to Windows PowerShell for remote administration
•    Enabling and configuring PowerShell Remoting
•    Introduction to provisioning

•    Overview of the Windows 11 Recovery Environment
•    Configuring the Registry for troubleshooting
•    Troubleshooting startup settings
•    Resolving BitLocker-protected drive issues
•    Troubleshooting operating system service issues
•    Recovering a computer using system recovery options

•    Overview of hardware troubleshooting in Windows 11
•    Troubleshooting common hardware issues
•    Group Policy settings for device drivers
•    Troubleshooting and managing device driver issues

•    Troubleshooting Fundamentals
•    Problem Identification Techniques
•    Isolation Strategies
•    Best practices for systematic problem isolation and diagnosis.

•    Understanding Blue Screen Errors
•    Analyzing Memory Dump Files
•    Resolving Blue Screen Issues
•    Best practices for troubleshooting and applying solutions

•    Network Diagnostics and Analysis
•    Hardware and Infrastructure Inspection
•    Protocol and Firewall Troubleshooting:
•    Implementing strategies to troubleshoot and resolve protocol-specific connectivity problems.

•    Authentication and Credential Verification
•    Diagnosing issues related to user authentication and credential validation.
•    Group Policy and Profile Issues
•    Resolving issues related to user profiles and login script execution.
•    Active Directory and Domain Connectivity

•    Application Compatibility Issues
•    Performance Bottlenecks and Resource Utilization
•    Error Messages and Debugging
•    Collaborating with developers and support forums to resolve complex application errors.

Course Reviews


The professionals will comprehensively understand configuring and troubleshooting local and remote network access in this course. It will impart knowledge on setting up and fixing app access. The ability to manage Windows 11 devices and fix problems with hardware and device drivers is what participants will most likely learn to do.

The Advanced Windows Troubleshooting and Support (WIN740) course focuses on troubleshooting elements that the learner is already familiar with; it does not teach how to use or navigate Windows. Therefore, having at least a year's worth of expertise in an enterprise setting installing and maintaining Windows 10 or 11 is imperative. Possessing an intermediate understanding of networking principles is advantageous.

Going into Windows troubleshooting development as a career is indeed a smart move. This course benefits various professions, including front-end or back-end development, cybersecurity analysis, database administration, network administrator, system administrator, and software engineer/developer.

With the most up-to-date knowledge and abilities, Vinsys' trainers are professionals in their industry. Training programs have been updated per the new Advanced Windows Troubleshooting and Support (WIN740) Curriculum. 

Since Vinsys has been providing technical courses for more than 20 years, we provide the most exceptional and current expertise in certification training. Interestingly, Vinsys has achieved ISO 9001 accreditation, proving the excellent quality of training it offers. Vinsys' outstanding support system and approved training programs make it a great place to receive training. You will obtain excellent training after enrolling in our Advanced Windows Troubleshooting and Support course.

Assessment is done using various methods, a few of which are listed below:
•    Quizzes and knowledge checks at the end of each module
•    Hands-on lab assessments to evaluate troubleshooting skills
•    Group projects and assignments to assess problem-solving abilities
•    Written exams to measure understanding of concepts and theories
•    Participation in group discussions and class activities
•    Portfolio assessments for documenting practical skills