ISO/IEC 20000 Lead Implementer Training

ISO/IEC 20000 LI Certification Course

The ISO/IEC 20000 Lead Implementer Training Program prepares candidates for supporting organizations in establishing a successful IT Service Management System (ITSMS) based on the guidelines mentioned under ISO/IEC 20000 standards. This course prepares candidates for developing an ITSMS plan, documenting and implementing ITSMS effectively while also ensuring success in the ISO/IEC 20000 Lead Implementer exam.


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5-Days Training Course

Earn 31 CPDs

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Mock Exams And Practice Tests

ISO/IEC 20000 Lead Implementer Certification Course

Organizations mandatorily need a secure, well-established, IT Service Management System in place to achieve confidence and support from clients as well as customers. The ISO/IEC 20000 Lead Implementer Program ensures that professionals possess the knowledge and skills necessary for the smooth functioning of ITSMS in an organization conforming to the ISO/IEC 20000 standards.

In this course, candidates can expect to gain a comprehensive understanding of ITSMS best practices, service delivery processes, problem resolution processes, planning and implementation of services, control processes, releases processes, and relationship management processes. This training is aligned with the project management practices established in ISO 10006 (Quality Management Systems – Guidelines for Quality Management in Projects) and is also compatible with ISO 20000-2 (Guidelines for the Implementation of an SMS) and ITIL.

Vinsys training focuses on creating ISO/IEC 20000 Lead Implementer professionals by providing optimum training resources and ensures success in the certification exam with ease. Our trainers follow a skill-based training approach for enhanced learning while our courseware provides comprehensive material for an offline understanding of concepts.

Course Curriculum


The ISO/IEC 20000 Lead Implementer training program is ideal for:

  • Managers or consultants involved in IT Service Management
  • Expert advisors seeking to master the implementation of an IT Service Management System
  • Individuals responsible for maintaining conformance with ITSMS requirements
  • ITSM team members

Eligibility Criteria

Candidates applying for this course must have a fundamental understanding of ISO/IEC 20000 and implementation principles.

Course Benefits

Attending this ISO/IEC 20000 Lead Implementer course will help you:

  • Identify improvement areas specific to your organization in order to implement an effective SMS structure
  • Get an insight of the internal audit process and prepare well for third party certification
  • Understand functional requirements and key concepts of ISO/IEC 20000-1:2018 from an implementation perspective
  • Conduct a review of the current position of an organization in compliance with the ISO/IEC 20000-1:2018
  • Analyze and implement requirements to establish an effective SMS as per SO/IEC 20000-1:2018 standards

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Training Options


Instructor-Led Session

5 days Instructor led Online Training

Experienced Subject Matter Experts

Approved and Quality Ensured training Material

24*7 Leaner Assistance And Support


Customized to your team's need

Customized Training Across Various Domains

Instructor-Led Skill Development Program

Ensure Maximum ROI for Corporates

24*7 Learner Assistance and Support

Course Outline

 Fundamental principles and concepts in Service Management

Service Management Control Best Practice based on ISO 20000

Planning an SMS based on ISO 20000

Implementing an SMS based on ISO 20000

Performance evaluation, monitoring and measurement of an SMS based on ISO 20000

Continual improvement of an SMS based on ISO 20000

Preparation for an SMS certification audit

Course Reviews


Vinsys is a globally recognized professional training institute that has gained the trust of more than 600,000 professionals across the globe for helping them achieve their career goals through an in-depth understanding of concepts. Our highly focused approach allows candidates to ease their way to certifications with the strong backing of experienced trainers, accredited courseware, and flexible learning hours.

At Vinsys, we ensure our students are able to utilize the gained knowledge in real-life scenarios. For this, our trainers and entire training team encourage individual learners to take practice tests as well as attend our practical sessions thoroughly. We, as a team, extend collaborative measures to ensure our students clear the certification exam in the first attempt.

Key features of Vinsys training include:

  • Highly experienced trainers
  • Real-time scenarios
  • Focused, practical training methodologies
  • Flexible training schedule
  • Accredited courseware
  • Extensive exam preparation guidance
  • Post-training support