MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant

MB-340T00 Course

The 4-day (32 hours) MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant will help you understand varipus functionalities and implementations of the application. With this course, you can configure, deploy, and maintain Dynamics 365 Commerce. The expert-led course will ensure that you have an efficient learning experience through comprehensive modules that include lab sessions and hands-on training. It will help you have a professional growth and excellence in the domain of e-commerce and related areas.

  • 24 * 7 support
  • access to course content
  • access to labs and manuals
  • Recording of class sessions
  • Exam assistance
  • Guidance under Microsoft certified trainers


  195 Ratings

               475 Participants

Group Discount

Upto 20% OFF

24*7 Assistance

Hands-on Training Experience 

Microsoft Certified Trainers

Microsoft Official Curriculum

MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant - Course Overview

The MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant is a 4-day (32-hour) expert-led course that facilitates a thorough knowledge and understanding of Microsoft Dynamics 365 Commerce. The course lets you configure and implement Microsoft Dynamics 365 Commerce to support the organizational platform and benefit the business. The comprehensive training will help you prepare for the exam MB-340: Microsoft Dynamics 365 Commerce Functional Consultant and earn related certification after qualifying it.

The course will cover topics like deployment of Dynamics 365 Commerce, configuring commerce data exchange, product information management, and other related functionalities of Dynamics 365 Commerce headquarters. You can configure distributed order management, manage store inventory, configure continuity orders and instalment billing, and operate an e-commerce channel.

The course uses official Microsoft courseware, and training will be delivered through a Microsoft Certified Trainer (MCTs) with more than ten years of experience in the field. The certification after course completion will be of significant help in your career as you explore opportunities in the Dynamics 365 field.

Course Curriculum

Target Audience

The target audience of the course includes:

  • UX Designers
  • Dynamics 365 consultants who wish to learn about commerce.
  • Quality Analysts
  • Solution Architects
  • Retail analysts having experience in core Dynamics 365 to apply their skills to the Dynamics product family.
  • DevOps
  • Administrators

Course Objectives

After completion of the course, professionals will be able to:

  • Manage the e-commerce. 
  • Configure Dynamics 365 Commerce Headquarters. 
  • Configure the products, discounts, prices, affiliations, and loyalty. 
  • Manage Point-of-Sale on the Dynamics 365 commerce platform.  
  • Configure the Dynamics 365 Commerce call centre and manage the same.


The professionals enrolling for the course should have-

  • MB300 certification
  • General understanding of basic commerce principles.
  • Strong understanding of retail operations and POS.
  • Experience in deploying, maintaining, and using Microsoft Dynamics 365 for Retail.

About Related Certification - Microsoft Certified Dynamics 365 Commerce Functional Consultant Associate

Microsoft Certified Dynamics 365 Commerce Functional Consultant Associate Certification provides credibility to your knowledge as a functional consultant and gives your career a good boost. Professionals working as functional consultants, information workers, developers, or business professionals that use Dynamics 365 Commerce in their businesses can focus on getting this certification. The certification validates your skill to configure, deploy, and maintain the Dynamics 365 Commerce platform. To earn this certification, you need to have:

  • Strong understanding of unified commerce business operations.
  • Experience with a functional consultant on some Dynamic 365 Commerce projects.
  • Certification in MB-300.

Read More..

Get in touch

By providing your contact details, you agree to our Privacy policy

Training Options


Virtual Instructor-Led Session

  • Instructor-led Online Training
  • Experienced Subject Matter Experts
  • Approved and Quality Ensured Training Material
  • 24*7 Leaner Assistance And Support


Customized According To Team's Requirements

  • Customized Training According to Requirements
  • Instructor-Led Skill Development Program
  • Ensure Maximum ROI for Corporates
  • 24*7 Learner Assistance and Support

Course Outline

Dynamics 365 Commerce delivers a complete omnichannel solution that unifies the operating system, in-store, and e-Commerce experiences to personalize customer engagement, increase employee productivity, optimize operations, and deliver better business outcomes.

Lessons of Module 1

  • Introduction to Unified Commerce platform
  • Dynamics 365 Commerce architecture
  • Deployment of Dynamics 365 Commerce
  • Hardware and peripherals

Lab 1 of Module 1 : Group discussion on hardware

Lab 2 of Module 1 : Group discussion on store topologies
After completing this module, students will be able to:

  • Describe the Dynamics 365 Commerce platform and its evolution from Dynamics 365 Retail
  • Explain the different commerce channels and their purposes
  • Understand the Commerce platform architecture and deployment process

Before Dynamics 365 Commerce channels can be created and used, several prerequisites must be completed. Configuration of those prerequisites enables successful transactions in commerce channels.

Lessons of Module 2

  • Configure prerequisites and Commerce parameters
  • Configure and maintain payment processing
  • Configure Commerce Data Exchange (CDX)
  • Configure delivery modes and charges
  • Configure and work with statements

Lab 1 of Module 2 : Group discussion on the selection of the right payment connector

Lab 2 of Module 2 : Configure prerequisites for Online store channel

  • After completing this module, students will be able to:
  • Configure Dynamics 365 Commerce
  • Understand the general configuration prerequisites for Dynamics 365 Commerce

Dynamics 365 Commerce is an end-to-end merchandising solution that you can use to manage product lifecycles from creation to maintenance, distribution, and publishing through commerce channels. You can consistently complete processes by using embedded workflows.

Lessons of Module 3

  • Product information management
  • Merchandising in Dynamics 365 Commerce
  • Product recommendations and product discovery

Lab 1 of Module 3 : Configure a retail product

Lab 2 of Module 3 : Group discussion on Product discoverability
After completing this module, students will be able to:

  • Have discovered how to configure products
  • Create catalogs and manage product images
  • Know how to work with attributes and assortments
  • Understand end-to-end merchandising in Dynamics 365 Commerce

Dynamics 365 Commerce includes an omnichannel pricing engine. You can configure the system so that all commerce channels use the same options. You can also create channel-specific pricing, discounts coupons, and promotions.

Lessons of Module 4

  • Manage Pricing
  • Manage discounts and promotions

Lab 1 of Module 4 : Retail discounts

Lab 2 of Module 4: Create and simulate sales pricing
After completing this module, students will be able to:

  • Know about the retail pricing engine and its specifics
  • Configure price groups
  • Work with retail discount types
  • Understand price reports
  • Understand sales price and price adjustments

The goal of any retail business is to increase sales while also increasing customer satisfaction with the retailer’s brand. Proper customer management and loyalty policies empower sales associates to become trusted advisors and establish long-term relationships with their customers. Dynamics 365 Commerce helps organizations to gain a unified view of customers and manage exciting customer incentives including affiliations and loyalty programs.

Lessons of Module 5

  • Customer Management
  • Loyalty and affiliations

Lab 1 of Module 5 : Configure a new Loyalty scheme

Lab 2 of Module 5 : Group discussion on Importance of clienteling in Retail
After completing this module, students will be able to:

  • Know the purpose of assisted selling
  • Work with the affiliations feature
  • Explain the loyalty functionality
  • Understand the clienteling solution in Dynamics 365 Commerce

Dynamics 365 Commerce allows for the centralized configuration and management of multiple Commerce channels. The requirements for brick-and-mortar operations are unique compared to other Commerce channels. Transactions can be performed in Dynamics 365 Commerce point of sale (POS) to register sales and returns in several ways.

Lessons of Module 6

  • Introduction to POS
  • Channel Setup
  • Configure Cash and Shift management
  • Worker Setup
  • Point of Sale Setup
  • Customer management at POS
  • Transaction processing
  • Payment Processing
  • Inventory processing
  • End-of-day processing
  • Reporting
  • Configure and work with Task management
  • Test POS
  • Maintain registers and devices
  • Localization

Lab 1 of Module 6 : Create a customer pick up order and pick up the order

Lab 2 of Module 6 : Set up a new POS register and device
After completing this module, students will be able to:

  • Know how to design receipt and screen layouts.
  • Know how to configure a worker’s card and assign operations and permissions.
  • Know how to create a retail store.
  • Activate Modern POS (MPOS) and Cloud POS (CPOS).
  • Create a cash and carry transaction for a walk-in customer.
  • Have created a customer order.
  • Understand how to cancel and return transactions.
  • Suspend and recall a transaction.
  • Know how to work with serialized items.
  • Know how to work with inbound and outbound inventory operations in POS .and how to receive
  • Know how to create and manage stock counting.
  • Know how to configure profiles and create registers and devices.

Dynamics 365 Commerce is an omnichannel solution that provides a call center channel with capabilities for order capturing, payment processing and customer service.

Lessons of Module 7

  • Configure channel
  • Configure Product Catalogs
  • Configure Order Holds
  • Create call center orders
  • Configure call center directed selling
  • Configure Returns and Refunds
  • Configure continuity orders and installment billing

Lab 1 of Module 7 : Create transactions in a call center

Lab 2 of Module 7 : Create a call center order
After completing this module, students will be able to:

  • Assign to a channel: users, payment methods, price groups, and modes of delivery
  • Know how to work with call center features
  • Create upsell and cross-sell items
  • Understand how to create, cancel, and return a call center order
  • Describe how to put call center order on hold and release it from hold
  • Create a call center channel

Dynamics 365 Commerce adds a native e-commerce toolset to the existing Dynamics 365 capabilities. The toolset is designed to streamline the organizations’ commerce business with an end-to-end solution across traditional and emerging channels. Capabilities include built-in authoring and development tools, engaging and intelligent digital storefronts, and a connected marketing and commerce platform.

Lessons of Module 8

  • Describe e-commerce core capabilities
  • Configure an E-Commerce Channel in Dynamics 365 HQ
  • Configure an E-Commerce site
  • Configure and manage E-Commerce site content
  • Describe & Demonstrate digital asset management
  • Configure business-to-business (B2B) site
  • Configure Ratings and reviews functionality
  • Demonstrate E-Commerce Order Processing

Lab 1 of Module 8 : Create and manage an e-commerce site

Lab 2 of Module 8 : Configure an online store channel
After completing this module, students will:

  • Understand how to use the site builder tool to create and manage an e-commerce site
  • Have learned about using the Module library and different site elements
  • Have learned how to create and manage an online store

Dynamics 365 Commerce provides functionality to manage store inventory, including store inventory replenishment capabilities, inbound and outbound store inventory operations, and order fulfillment.

Lessons of Module 9

  • Configure and work with Stock replenishment
  • Configure and work with Order fulfillment

Lab 1 of Module 9 : Set up a rule for DOM & see it in action

Lab 2 of Module 9 : DOM Scenarios, Rules and examples
After completing this module, students will be able to:

  • Describe the distributed order management functionality
  • Configure distributed order management
  • Understand the order fulfillment functionality that enables omni-channel order fulfillment

Dynamics 365 Fraud Protection is a cloud-based solution that is designed for e-commerce, brick-and-mortar stores, and omnichannel merchants to help protect their revenue and reputation by providing tools and capabilities to decrease fraud and abuse, reduce operational expenses, and increase acceptance rates, all while safeguarding user accounts from fraud exposure.

Lessons of Module 10

  • Overview of Dynamics Fraud Protection
  • Describe Dynamics Fraud Protection Services
  • Configure and work with Dynamics Fraud Protection with Dynamics 365 Commerce

Lab 1 of Module 10 : Group discussion: A fraud protection case study

Lab 2 of Module 10 : Group discussion: Discuss options for identifying and preventing fraud
After completing this module, students will:

  • Have discovered the core capabilities of Dynamics 365 Fraud Protection.
  • Understand the basics of how Dynamics 365 Fraud Protection works.

Course Reviews


The MB-340T00 Microsoft Dynamics 365 Commerce Functional Consultant allows functional consultants to configure and manage loyalty customer experiences. The course helps organizations, learners, and professionals reach their maximum potential by addressing challenges at the workplace.

A Dynamics 365 functional consultant is responsible for capturing requirements, engaging subject-matter experts, translating requirements, and configuring solutions and applications.

Vinsys promotes collaborations through interactive practice tests, support from an approved expert, real-world knowledge activities, pre-and post-assessments, and exam scheduling support.

The course is of 4 days (32 hours) duration.

Yes, you can cancel the course 48 priors to the day of your sessions.

There are exciting options offered by Vinsys to choose from - virtual instructor-led training (vILT), instructor-led training (ILT), private group training, and more.

The exam measures your ability to configure Dynamics 365 Commerce Headquarters; configure and manage POS; configure prices, discounts, loyalty, affiliations; and products, and configure Dynamics 365 call centers.

You need to clear MB-300T00: Microsoft Dynamics 365 Core Finance and Operations examination.

MB-340T00 will validate your skill to configure functionalities of the Dynamics 365 Commerce application. The course will prepare you for the related certification and give you significant recognition for your skills, allowing you to enjoy better career opportunities.

Most of the courses provided at Vinsys give you the liberty to select the training option, but at times two courses clash. So, it is advisable to complete one course before enrolling in the other.

You can find career opportunities as a Dynamics CRM/CE Solutions Architect, D365 CE Solutions Architect, D365 BC Software Developer, Dynamics CRM/D365 CE Technical Consultant, and Synamics AX/F&O Supply Chain Specialist.

The MB-340T00 is a multiple-choice question-based examination.

You will have to get at least 700 out of 1000 points to clear the MB-340T00 exam.