Microsoft Dynamics 365 For Customer Engagement for Sales Associate

MB-210T01 Certification

Do you want to assist customers anywhere, anytime, from any device while working smartly? Microsoft Dynamics 365 For Customer Engagement for Sales Associate helps you close more deals by leveraging easy-to-design process flows. You will learn to analyze sales data and discover relevant information using interactive charts. Besides, you will create meaningful and personalized customer experiences to improve sales growth and collaborate with the team to build a network and deepen customer relationships with social insights. 

Dynamics 365, launched by Microsoft, includes an application specifically dedicated to customer engagement for a sales associate. It shall help you offer responsive services to customers across multiple channels on their terms. The handling of current and potential customers can be efficient with the proper understanding of Dynamics 365. 

So, it’s high time to think about it! Gain an understanding of the application with Vinsys to learn about conjuring dashboards and data visualization tools.


  210 Ratings

               520 Participants

Group Discount

Upto 15% OFF

24*7 Assistance

Hands-on Training Experience 

Microsoft Certified Trainers

Microsoft Official Curriculum

MB-210T01 Course Overview

Microsoft Dynamics 365 For Customer Engagement for Sales Associate is a 01-day course consisting of 04 modules aiming at customer engagement, generating more leads, and streamlining the sales cycle. A comprehensive program will develop your efficiency in tracking data against sales goals, automating best practices, devising best action strategies, and handling clients and potential customers more efficiently. You will discover how to help sales employees by utilizing the application’s available automation and customization capabilities. 
Besides, you will have in-the-moment insights about your customers with sentiment analysis and guide them to the right product using guide selling. It will help you build relationships by connecting with sellers and customers through preferred communication channels with Microsoft Dynamics 365 Sales. 

Course Curriculum

Target Audience

  • Customer engagement functional consultant 
  • Subject matter experts 
  • Business Stakeholders 
  • IT professionals 
  • Sales executives 
  • Professionals starting their career in Dynamics 365 customer engagement 


  • The professionals enrolling for the course should be familiar with business applications and be keen on customizing the application for implementation in your organization. 

Course Objectives

  • Estimate and install to configure the Dynamics 365 customer engagement application 
  • Identify the possible sales scenarios 
  • Configure product catalog 
  • Measure and evaluate the complete sales cycle 
  • Devise analytics tools on the customer data 
  • Support and manage customer records. 

About the Exam

You require passing MB-210 examination after the competition of this course to gain the Microsoft Dynamics 365 FOR Customer Engagement for Sales Associate Certification.

  • Exam Title: Microsoft Dynamics 365 for Customer Engagement for Sales Associate (MB-210) 
  • Test format: Multiple choice
  • Passing score: 70%
  • Retake fee: USD 99 +Taxes
  • Delivery option: Online (Proctored)

Read More..

Get in touch

By providing your contact details, you agree to our Privacy policy

Training Options


Virtual Instructor-led Sessions

  • Instructor-led Online Training
  • Experienced Subject Matter Experts
  • Approved and Quality Ensured Training Material
  • 24*7 Leaner Assistance And Support


Customized According To Team's Requirements

  • Customized Training According to Requirements
  • Instructor-Led Skill Development Program
  • Ensure Maximum ROI for Corporates
  • 24*7 Learner Assistance and Support

Course Outline

  • Manage customers
  • Working with Opportunities
  • Embedded intelligence
  • Playbooks
  • Integrated sales tools
  • Order processing overview
  • Manage product catalog
  • Create and manage quotes
  • Create and manage orders and invoices
  • Overview 
  • Power BI
  • AI for sales 

Course Reviews


The course is of one-day duration. 

Classes start at 9:00 am and end by 5:00 pm. The course module gets covered in the eight hours class. 

Vinsys aims at bringing the best to the learners. We offer a wide range of related courses for better guidance and professional growth. Other related courses include Microsoft Dynamics 365 Fundamentals (ERP) and Microsoft Dynamics 365 (CRM)

The exam fees are included in the course fees only for the first course attempt post which, if the professional has to appear for the exam again, then a fee of USD 99 + taxes must be paid by you. 

The course content can help clear the Microsoft Dynamics 365 Sales Functional Consultant Associate Certification. The course module contains information on the topics included in the certification examination. 

Yes, the course is designed for both new graduates and experienced professionals. 

Yes, you can cancel the course until 48 priors to the day of your sessions. 

You can start by viewing excellent tutorials and videos provided by Microsoft. 
If you get stuck or don’t have the time, Vinsys would love to partner with you to help you overcome your obstacles.

Thankfully, Dynamics 365 is fully integrated with the Office 365 platform.

Dynamics 365 Sales enables salespeople to build strong relationships with their customers, take actions based on insights, and close deals faster.

You can start by signing up with our CRM experts to learn about your Dynamics 365 journey.