IT Service Management

ITIL® and the 5 Lifecycle Stages

ITIL® certification offers a strong structure for identifying, planning, delivering and supporting IT services that can be easily altered and modified as per the changing business and organizational environment.

Today, it provides some of the best practices in Information Technology Service Management (ITSM). With the help of ITIL (Information Technology Infrastructure Library), organizations build up reliable/ stable IT services that define their (their customer’s business) needs and purposes.

This framework is considered as a Service Management Bible that provides a holistic approach towards the IT Service Lifecycle.

IT Service Lifecycle is a method towards establishing IT Service Management that highlights the prominence of synchronization and discipline across numerous processes, functions and methods which comes in handy while managing the complete Lifecycle of IT services.

This Service Lifecycle is divided into five sections:

1. Service Strategy (SS)

2. Service Design (SD)

3. Service Transition (ST)

4. Service Operation (SO)

5. Continual Service Improvement (CSI)

1. Service Strategy (SS)

The aim of the strategy lifecycle stage is to draw a strategy to meet requirements and business objectives based on customer needs before initiating the process. At this stage, a value creation begins in order to improve alignment between the service provider’s capabilities and business outcome.

2. Service Design (SD)

This stage focuses on the integration of IT resources with IT practices, processes & policies. It further helps in designing appropriate and innovative services highlighted by the IT to meet current and future business requirements. It works as a foundation stone in laying out the principles and methods for transforming strategy objectives into an environment of service assets. This documentation allows an organization to develop the capabilities of service management.

3. Service Transition (ST)

After the strategy and design stage, comes the transition stage which focuses on managing and implementing changes in the IT infrastructure of the organization. This stage also focuses on managing the up-gradation of existing services. Here, the most important task is to control and deliver support during the transition period.

The Service Transition (ST) stage concentrates specifically on change management, release and deployment management, service asset and configuration management and change evaluation and knowledge management.

4. Service Operation (SO)

The purpose of this stage is to ensure constant welfare of the newly established infrastructure. The IT team provides day to day services to the customer in order to maintain the smooth functioning of the services.

This stage focuses on – controlling the demand, optimizing the capacity utilization, scheduling of operations, resolving issues and managing incidents.

5. Continual Service Improvement (CSI)

The main aim is to continuously update and align the IT infrastructure services with the changing business requirements. SI principles, methods and processes help in integrating the input efforts with the outcome. The Plan-Do-Check-Act (PDCA) approach assists in closing the loop feedback system by prioritizing the improvements required.

This stage takes care of – service measurement, change management, quality management, capability improvement, etc.

ITIL® certification is one of the most utilized frameworks across the globe and certification in ITIL® definitely adds up to the value of your profile.

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