• IT Service Management

    ITIL®4 vs. ITIL®v3: What’s the Difference?

    As you know, ITIL (Information Technology Infrastructure Library) is the most successful and widely used ITSM Framework in the world. It is no secret that organizations across the globe have grown and reached the zenith of opulence by simply practising the ITIL guidelines. One great thing about ITIL is that it keeps itself updated. What a better quality than to keep yourself braced and equipped with the latest technology and modern theories, right? ITIL began its journey in the early 1980s. After altering the methodologies 3 times, ITIL published its version 3, the most recent one before the upgrade, which was finalized by AXELOS and established in the year 2011.…

  • IT Service Management

    ITIL®: The Best IT Service Management Framework

    Did you know that ITIL® is the most widely practised, one of the world’s most successful ITSM frameworks? But ITIL (Information Technology Infrastructure Library) ® isn’t the only support system around which you can organize an “ITSM” framework for your business. Then why is ITIL® Training and ITIL Certification so popular in today’s day and age? There are plenty of other types of systems which can contribute to the growth of your organizations. It is essential for every big and small IT organization to have an ITSM framework in place. What exactly is IT Service Management? An ITSM Framework is a set of standardized processes of designing, delivering, managing and…

  • Project Management

    Why PMP® Certified Professionals Are in Demand Globally?

    “Everyone needs deadlines!” – Mr. Walt Disney. No matter what industry you are in, a professional approach is required to adequately meet the deadlines in order to satisfy the majority of the stakeholders. Organizations, in order to enhance their market share, always look for a ‘change’. Something ‘unique’ that they can offer to the world to stay ahead of their competitors and grab the major share of the possible business. In sync to manage this continuous change, organizations require strong project management expertise within. Joy Gumz, Senior Project Management Consultant & Content Writer for PMI ® ’s A guide to Project Management Body of Knowledge (PMBOK® guide) quoted, “Operations keep…

  • Project Management

    Common Pitfalls to Avoid with PRINCE2

    “Necessity is the mother of invention” – Plato Project Management is essential for the survival of smooth operations of processes that leads to project accomplishment. Currently, most of us live in the world of unsuccessful projects, lack of risk management, unattainable targets, and imprecise processes. Ever wonder why?         We often forget to focus on the very basic element that is a NECESSITY to change. Only then can we successfully invent new ideas, gain technical support, get trained, implement the theories and expect that change to take place in reality. Project Management is crucial, no matter what field you operate in. There is no shortage of frameworks and methodologies for project…

  • IT Service Management

    ITIL® and the 5 Lifecycle Stages

    ITIL® certification offers a strong structure for identifying, planning, delivering and supporting IT services that can be easily altered and modified as per the changing business and organizational environment. Today, it provides some of the best practices in Information Technology Service Management (ITSM). With the help of ITIL (Information Technology Infrastructure Library), organizations build up reliable/ stable IT services that define their (their customer’s business) needs and purposes. This framework is considered as a Service Management Bible that provides a holistic approach towards the IT Service Lifecycle. IT Service Lifecycle is a method towards establishing IT Service Management that highlights the prominence of synchronization and discipline across numerous processes, functions…

  • IT Service Management

    10 Reasons to Choose ITIL® Certification

    Why should one go for an ITIL® Certification? ITIL (Information Technology Infrastructure Library) is like a kind parent to an organization. It gives you a set of guidelines, neither rules, nor constraints, and the freedom and qualification to amend that set of directions in a way that it fits your organizational requirements like a glove! An ITIL certification has a similar impact on your job profile. “Only by deploying integrated processes and technology, the next-generation IT service and support organizations will maximize operational cost management benefits and customer satisfaction.” – Michele Hudnall, Meta Group, 2003. Agree? Profit-making customer satisfaction is what all the businesses in the world strive for. To…

  • Quality Management

    A Brief Introduction to Six Sigma Green Belt Certification

    Do you know what is a highly effective and trustworthy ‘Process Improvement and Maintenance System’ for your business? To activate the Sixth Sense in Quality Management, adapting Six Sigma strategies is the key! Let me introduce you to Six Sigma Green Belt. It lets you focus on Quality Control Operations in your organization. But before we get there, let us understand the ABC’s of Six Sigma first. Six Sigma simplified. What is Six Sigma? Six Sigma teaches you how to take a process-oriented approach to Quality Management.  It is an all-encompassing system of quality control in which the Total Quality Management (TQM) system plays a significant role. Minimizing errors and…

  • IT Service Management

    What is the ITIL® Framework?

    A Beginners Guide to ITIL® Framework and ITIL® Certification What do you think is an “Asset” to your company? Is it the technology, people or the processes? After all, assets support and accelerate an organization’s operations. This is exactly where “Resource and Capabilities” come into the picture which any kind of service provider must audit before uttering the word – ‘Service’! Effective calibration of good resources and capabilities produces great quality fuel whereas, ITIL® Framework creates a smooth runway for your business to take off.  So, what is ITIL® Framework? The IT Infrastructure Library (ITIL®) is a library of volumes elaborating a framework of best practices for delivering IT services.…