• IT Service Management

    ITIL certification and the 5 Lifecycle Stages

    ITIL certification offers a strong structure for identifying, planning, delivering and supporting IT services that can be easily altered and modified as per the changing business and organizational environment. Today, it provides some of the best practices in Information Technology Service Management (ITSM). With the help of ITIL certification (Information Technology Infrastructure Library), organizations build up reliable/ stable IT services that define their (their customer’s business) needs and purposes. This framework is considered as a Service Management Bible that provides a holistic approach towards the IT Service Lifecycle. IT Service Lifecycle is a method towards establishing IT Service Management that highlights the prominence of synchronization and discipline across numerous processes,…

  • IT Service Management

    10 Reasons to Choose ITIL Certification

    Why should one go for an ITIL Certification? ITIL (Information Technology Infrastructure Library) is like a kind parent to an organization. It gives you a set of guidelines, neither rules, nor constraints, and the freedom and qualification to amend that set of directions in a way that fits your organizational requirements like a glove! An ITIL certification has a similar impact on your job profile. “Only by deploying integrated processes and technology, the next-generation IT service and support organizations will maximize operational cost management benefits and customer satisfaction.” – Michele Hudnall, Meta Group, 2003. Agree? Profit-making customer satisfaction is what all the businesses in the world strive for. To obtain…

  • Quality Management

    A Brief Introduction to Six Sigma Green Belt Certification

    Do you know what is a highly effective and trustworthy ‘Process Improvement and Maintenance System’ for your business? To activate the Sixth Sense in Quality Management, adapting Six Sigma strategies is the key! Let me introduce you to Six Sigma Green Belt certification. It lets you focus on Quality Control Operations in your organization. But before we get there, let us understand the ABC’s of Six Sigma first. Six Sigma simplified. What is Six Sigma? Six Sigma teaches you how to take a process-oriented approach to Quality Management.  It is an all-encompassing system of quality control in which the Total Quality Management (TQM) system plays a significant role. Minimizing errors…

  • IT Service Management

    What is the ITIL® Framework?

    A Beginners Guide to ITIL® Framework and ITIL® Certification What do you think is an “Asset” to your company? Is it the technology, people or the processes? After all, assets support and accelerate an organization’s operations. This is exactly where “Resource and Capabilities” come into the picture which any kind of service provider must audit before uttering the word – ‘Service’! Effective calibration of good resources and capabilities produces great quality fuel whereas, ITIL® Framework creates a smooth runway for your business to take off.  So, what is ITIL® Framework? The IT Infrastructure Library (ITIL®) is a library of volumes elaborating a framework of best practices for delivering IT services.…