Soft Skills

HRD: A Strategic Business Partner

In the year 1920, the Industrial Revolution created an urgency to develop a separate business unit for managing human resources due to the occurrence of various employee-related challenges. This department was called the personal department in those days. Since then the HR department went through several modifications and today after a century it has evolved into a strategic business partner unit that plays a crucial role in developing a high-performance organization (HPO).

In the present era, the HR department handles its primary task of managing the transactional-based administrative duties which were assigned to it since the advent of the industrial revolution but in addition to this, it also now functions as a governing body in the organization that aims in improving the workforce in order to increase organizational capabilities. The well-known Professor Dave Ulrich and Professor Dale Lake in their research paper Organizational Capabilities: Creating Competitive Advantage defines Organizational Capabilities as, “A business’s ability to establish internal structures and processes that influence its members to create organization-specific competencies and thus allow the business to acclimate to changing customer and strategic needs”. In order to, increase this Organizational Capabilities HR has transformed into Human Resource Development (HRD).

Gilley and Maycunich, the Human Resource Management experts define HRD as, “The process of facilitating organizational learning, performance, and change through organized (formal and informal) interventions, initiatives, and management actions to improve an organization’s performance capacity, capability, competitive readiness, and renewal”

Today, as a strategic business partner HRD focuses on four key areas:

  • Individual Development (ID)
  • Talent Management
  • Performance management
  • Organizational Development

Individual Development:

Individual Development pays attention to enhancing employee knowledge, skills and competencies in order to improve their work performance which will indirectly contribute to the sustainable development of the organization. This is done by organizing training sessions or programs that upgrade employee understanding and knowledge. Apart from various training programs, HR department conduct activities that help employees;

  1. To get attach to the values, principles, vision, and mission of the organization.
  2. To sync with the organization’s business partner objectives
  3. To think systematically, keeping in mind the organization’s culture, strategy, profit, and management practices.
  4. To work together as a team dissolving personal diversities
  5. To have a shared vision that goes hand in hand with the progress of the organization

Talent management:

This includes recruiting, selection, remunerations, appraisals, employee management, and motivation. The purpose of talent management is to have the right people in the right positions to maintain the right environment for attaining the right results. They focus more on employee satisfaction and retention. If the talent within the organization is managed properly it increases employee commitment, improves morale and motivates employees to give an extra punch to their performance.

Performance management:

Here, the HR department steps out of their traditional administrator’s role to perform following task;

  1. Identifying gaps or barriers that hinder employee performance and finding solutions to resolve them.
  2. Implementing performance management systems that help in solving problems rapidly and efficiently.
  3. Developing a hierarchy system that increases employee participation in managerial roles in order to identify and solve problems quickly for an employee as well as customer satisfaction.
  4. Defining job roles and performance standards for each job classification
  5. Creating performance measures
  6. Developing competency maps
  7. Identifying training opportunities to dissolve gaps between actual performance and expected performance
  8. Developing incentive and reward systems that motivate employees to perform well and improve performance as required.

By developing and implementing above, HR professionals have a definite opportunity to lead the organization on the path of success.

Organizational Development:

Organizational Development has a macro perspective. To develop an organization as whole HR professionals need to work on micro-levels.

  1. Improving the work culture of an organization that would adapt easily to the changing nature of the business.
  2. Making open economic policies that would help the organization to grow rather than hindering the growth.
  3. Encouraging leaderships that would bring out best among the people and guide the organization towards success
  4. Undertaking innovating solutions that help the organization develop and grow.

An evolution from HR to HRD and transformation from administrators to strategic business partners has put HR professionals into a position in which they can make a significant contribution to the organizational performance through the development of systems that needs to establish continuous improvement and hence, the growth.

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