Imagine a workplace where efficiency is continually improved, innovation is pursued, and new possibilities are uncovered regularly! The continual service improvement technique, which is a process of continuous improvement, allows firms to function at a higher level. Many IT service management (ITSM) experts would recognize the phrase from ITIL the widely used ITSM best practice framework – as part of the IT-service lifecycle that examines the continual development of both IT service delivery and support ,which is the fifth book in the ITIL publishing series. It may also refer to improving ITIL procedures and other IT operations, as well as the quality of available IT services, performance levels (including support),…