• IT Service Management

    ITIL Certification and the 5 Lifecycle Stages

    ITIL certification offers a strong structure for identifying, planning, delivering, and supporting IT services. This structure can be easily altered and modified as per the changing business and organizational environment. Today, ITIL provides the best and the most updated practices in Information Technology Service Management. With the help of ITIL, that is, Information Technology Infrastructure Library, organizations build up reliable and stable IT services. ITIL helps organizations build effective business strategies while defining their customer’s needs and purposes. This framework is considered the Service Management Bible that provides a holistic approach towards the IT Service Lifecycle. Why the Lifecycle Approach to IT Service Management? IT Service Lifecycle is a method…

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    IT Service Management

    10 Reasons to Choose ITIL Certification

    ITIL (Information Technology Infrastructure Library) is like a kind parent to an organization. It gives you a set of guidelines, neither rules, nor constraints, and the freedom and qualification to amend that set of directions in a way that fits your organizational requirements like a glove! An ITIL certification has a similar impact on your job profile. “Only by deploying integrated processes and technology, the next-generation IT service and support organizations will maximize operational cost management benefits and customer satisfaction.” – Michele Hudnall, Meta Group, 2003. Agree? Profit-making customer satisfaction is what all the businesses in the world strive for. To obtain that one sweet fruit of triumph, we must…

  • ITIL Foundation Certification Training
    IT Service Management

    What is the ITIL® Framework?

    A Beginners Guide to ITIL® Framework and ITIL® Certification What do you think is an “Asset” to your company? Is it the technology, people or the processes? After all, assets support and accelerate an organization’s operations. This is exactly where “Resource and Capabilities” come into the picture which any kind of service provider must audit before uttering the word – ‘Service’! Effective calibration of good resources and capabilities produces great quality fuel whereas, ITIL® Framework creates a smooth runway for your business to take off.  So, what is ITIL® Framework? The IT Infrastructure Library (ITIL®) is a library of volumes elaborating a framework of best practices for delivering IT services.…