ITIL®4 Managing Professional Transition Bridge Course

ITIL®4 Managing Professional Transition (MPT) – Bridge Program is a blend of 4 Managing Professional modules: ITIL Specialist – Create, Deliver & Support, Drive Stakeholder Value, High-Velocity IT, ITIL Strategist – Direct, Plan & Improve, and ITIL 4 Foundation Guiding Principles, SVS, SVC and ITIL 4 Value Streams.

This bridge course is designed to make you prepared for the comprehensive ITIL 4 Managing Professional modules that are yet to be launched by AXELOS. With multiple new additions in MP and elaboration of ITIL 4’s Digital Transformation, this training program is sure to create the best ITSM support to the IT service provider organizations. The objective of you updating hand-in-hand with ITIL remains the same – utmost customer satisfaction through value creation is what ITIL 4 is all about.

Service Value System in ITIL 4 guides you through customer feedback, optimization and automation. ITIL 4 Managing Professional modules shed light on how to successfully deliver IT services and apply processes that define a paradigm for the most ideal IT service management. It gives out the most innovative techniques that are very convenient to utilize along with other frameworks like DevOps, Agile and Lean.

Here is an overview of the fundamentals you will learn in this ITIL 4 MPT Course:

Basics of ITIL 4 Foundation Certification

•             Key concepts of Service Management

•             Application of ITIL 4 and its practical and flexible approach

•             ITIL Service Value System, its purpose and ways to implement it

•             ITIL Service Value Chain and its components

•             7 Guiding Principles of ITIL 4 and Value Stream

Managing Professional Transition

•             ITIL 4 Specialist – Create, Deliver and Support

•             ITIL 4 Specialist – Drive Stakeholder Value

•             ITIL 4 Specialist – High Velocity IT

•             ITIL 4 Strategist – Direct, Plan and Improve

This qualification is primarily aimed towards ITIL v3 experts or ITIL v3 professionals who have achieved 17 credits and who are:

 •             Individuals who require to reach across ITIL 4 MP from ITIL 3 and how it may be used to enhance the quality of IT service management within an organization

•             IT professionals who are working within an organization that has adopted and adapted ITIL®

•             Professionals who contribute to an ongoing service improvement program in their organizations

•             Those who need an understanding of how ITIL 4 ® Managing Professional can be used to enhance the quality of IT service management within an organization

•             Those who aspire to be ITIL 4 Strategic Leader certified and to better understand ITIL 4 Managing Professional modules and their relevance in the digitally advanced world

•             This may include but is not limited to, IT professionals, business managers and business process owners. The ITIL® qualification is open to any individual who may have an interest in the subject.  

Also, since ITIL Foundation Certification is a basic requirement for any IT Professional to learn and grow further in the field of IT Service Management, ITIL 4 MPT Certification is the best suited for:

•             IT Managers/ IT Support Managers

•             Quality Analysts

•             Service Delivery Managers/ Associates

•             Application Managers

•             IT Developers/ IT Development Managers

•             Database Administrators

•             IT Audit Managers

•             IT Architects

•             IT Executives

•             Business Operation Managers

•             IT Consultants

•             ITSM Trainers and Facilitators

The eligibility criterion to appear for the 5-day training program and examination for ITIL 4 Managing Professional Transition is as follows:

•             17 Credits as per the ITIL Credit System achieved from ITIL v3

OR         

•             ITIL v3 Expert (more than 17 credits)

In this course, candidates get a wonderful opportunity to update their knowledge from ITIL v3 to ITIL 4 Management Professional and after clearing the examination on the last day of the training, candidates gain the certification of ITIL 4 MPT.

In this bridge program of ITIL 4 Managing Professional, thoroughly understand ITIL 4’s purpose and role in organizations worldwide. To fully channelize the ITIL 4 practices and implement the ITIL approaches successfully, one must learn and analyze a range of fundamental segments carefully.

Guidelines which you will grasp from this ITIL4 MPT training will help you keep an advanced, practical and flexible approach while creating products or services for your customers. It gives out the most innovative techniques that are very in-sync with the modern technology and therefore convenient to utilize along with other frameworks like DevOps, Agile and Lean.

These are some of the important topics we exclusively cover in our ITIL 4 Foundation Certification Training program at Vinsys.

Service management as a practice:

• Key concepts of Service Management and the role of ITIL
• Why is ITIL® successful?

The process model and the characteristics of processes

The ITIL Service Lifecycle and the ITIL 4 SVS:

• The structure of the ITIL® service lifecycle in brief (for reference)
• SVS and SVC (Service Value System and Service Value Chain)
• The purpose, objectives, and scope of Service Value System.
• Value to the business by each element of the Service Value Chain.

Key Principles and Models

• The Four Dimensions of Service Management
• Dimension 1: Organizations and People
• Dimension 2: Information and Technology
• Dimension 3: Partners and Suppliers
• Dimension 4: Value Streams and Processes
• The Eight Guiding Principles
• The Six Service Value Chain Activities
• ITIL Management Practices: Introduction
• General Management Practices

Functions

• Role, objectives and organizational structures
• The technical management function, application management function, IT operations management function, service desk function

Managing Professional Transition

ITIL 4 Specialist – Create, Deliver and Support:

• How to design, deliver and support services through Service Value Stream
• Relevant practices contributing to the Creation, Delivery, and Support
• How to co-ordinate, prioritize activities to Create, Deliver and Support

ITIL 4 Specialist – Drive Stakeholder Value:

• Customer Journeys: How are they designed
• How to nurture stakeholder relationships and how to co-create quality services
• How to realize and validate service value

ITIL 4 Specialist – High Velocity IT:

• Concept of High-Velocity nature of the digital enterprise
• Digital Products and ITIL ‘Operating Model’
• Digital Product: Lifecycle
• How to deliver high-velocity IT with the help of ITIL Guiding Principles

ITIL 4 Strategist – Direct, Plan and Improve:

• Understanding scope and plan, direct activities
• The role of GRC
• How to integrate methods into SVS

Methods of communication and organizational change management to direct and plan

The ITIL 4 Managing Professional Transition Module allows ITIL V3 candidates to recognize their previous achievements while continuing to gain additional skills and up-to-date knowledge required in order to navigate the digital service economy.

This module emphasizes facilitating candidates on how to:

• Use ITIL to help organizations adopt and adapt service management
• Integrate different value streams and activities to create, deliver and support IT-enabled services and products
• Convert demand into value through IT-enabled services
• Ensure rapid delivery of products and services
• Leverage the benefits of Agile and Lean to organizational success
• Engage stakeholders healthily and improve communication among them
• Strategize, plan and deliver projects with continual improvement and agility

• AXELOS Accredited Training Organization (ATO) to deliver globally
•  AXELOS Approved Examination Organization (AEO) to operate globally
•  Internationally acclaimed Subject Matter Expertise onboard
•  A panel of ITIL Certified Experts with 15+ years of Industry and Training Experience
•  Facilitators conducted 200+ ITIL Boot-camps
• Trained 50,000+ professionals across the globe
• Quality ensured ITIL 4 Managing Professional Transition Certification Training material accredited by AXELOS
• Interactive sessions with exam preparation and sample question papers
• Exam Success Ratio close to 99% in the 1st attempt
• ITIL and IT Service Management Consultation to Professionals & Organizations
•  Flexible training schedules, study material, consultation, career guidance, access to Vinsys Learning Labs, and much more.

Ajit Joshi

Associate Vice President and Head – Governance and Enterprise Transformation in IT Service Management (GeTSM)

 More than 8 years of experience in IT operations, Service Management, Training

• Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, and PRINCE 2
• ITIL® Release, Control and Validation Certified
• ITIL® Service Offering and Agreement Certified
• ITIL® Planning, Protection and Optimization Certified

• What does ITIL stand for?

ITIL is an acronym for Information Technology Infrastructure Library.

• What is the latest version of ITIL 4?

ITIL 4 version is the latest one. It has been released recently in 2019. ITIL 4’s next update ‘Managing Professional Modules’ have been scheduled to release in November 2019. Therefore, ITIL 4 Managing Professional Transition (MPT) Certification Training is only a bridge program that works as a connector for ITIL v3 experts and ITIL v3 professionals.

• What is ITIL 4 Managing Professional Transition (MPT) Certification Training course?

ITIL 4 Managing Professional Transition (MPT) Certification training course is a bridge course that attempts to connect ITIL v3 professionals and experts to the new Managing Professional concepts of ITIL 4. This training gives intermediate knowledge of IT Service Management. This bridge course provides comprehensive ITIL 4 MP training to those who wish to excel in the field of ITSM and those involved in the service, management, and delivery of services in IT.

• What are the eligibility criteria/ prerequisites for the ITIL 4 Managing Professional Transition (MPT) Certification Training course?

The prerequisite for this certification training course is that the participant must have achieved 17 or more than 17 credits from ITIL v3 and training for the same must have been received by an accredited training organization. If a participant does not hold 17 credits from ITIL v3, then he/ she will not be eligible to participate in this certification exam.

• Who should opt for the ITIL 4 Managing Professional Transition (MPT) Certification Training course?

This course is specifically recommended and aimed at IT Managers/ IT Support Managers, Quality Analysts, Service Delivery Managers/ Associates, Application Managers, IT Developers/ IT Development Managers, Database Administrators, IT Audit Managers, IT Architects, IT Executives, Business Operation Managers, IT Consultants, ITSM Trainers and Facilitators.

• What is the duration of the ITIL 4 Managing Professional Transition (MPT) Certification Training course?

Training duration for this course is 5 days.

• Do you provide a certificate of ITIL 4 Managing Professional Transition (MPT) on successful completion of the course?

Yes, we do. At the end of the course, we execute the exam. After you successfully complete our ITIL 4 Managing Professional Transition (MPT) Certification Training and upon successfully passing of ITIL 4 MPT exam, you shall receive a soft copy of the certificate on your email which states that you have successfully completed the course.

• When and where are the ITIL 4 Managing Professional Transition (MPT) Certification Training sessions conducted?

The 1^st ITIL 4 Managing Professional Transition (MPT) Certification Training program starts exclusively at Vinsys, Pune on 03 October, 2019. There are limited seats available, so book yours now!

All open house sessions are conducted only on weekends at Vinsys Labs for the convenience of working professionals who wish to attend.

At Vinsys, we create our schedules as per your preferences of location and time. You can put in a request to arrange a training program in your organization and we will be there along with our Vinsys Learning Lab!

• What are the fees for the ITIL 4 Managing Professional Transition (MPT) Certification Training Course at Vinsys?

At Vinsys, we offer the most cost-effective, professional IT training programs. If you are an individual or a working professional, please do check our updated course calendar for ITIL 4 Managing Professional Transition (MPT) Certification Training Program.

For our Tailor-made (as per your team’s availability and convenience) and specially scheduled ITIL 4 courses and ITIL 4 exams, write to us on enquiry@vinsys.com or fill out the enquiry form.

• What is included in the ITIL 4 Managing Professional Transition (MPT) Certification Training course fees?

Along with the training sessions, we provide the required course material, a set of practice questions for your exam preparation and access to our tech-enabled Learning Labs to create a dynamic learning experience for you.

• Who conducts the ITIL 4 Managing Professional Transition (MPT) Certification Training sessions?

Training sessions at Vinsys are conducted by certified experts who have practical working experience as well as training experience. Our facilitators hold 20+ years of experience in IT Service Management and IT Governance and are recognized globally for their expertise in the field of IT.

• What areas are covered in the ITIL 4 Foundation Certification Training Program?

In this training program, you will gain the context and basic understanding of ITIL 4 including the processes and principles of ITIL 4. Along with that, all four modules in ITIL 4 Managing Professional are covered in this course including exam preparation and sample question paper solving sessions.

• Why choose Vinsys for ITIL 4 Foundation Certification Training?

• Provide experiential education
• Guidance from experienced Industry Experts
• AXELOS approved training organization & examination centre
• AXELOS approved Quality course material
• Post-training support                                             
• Professional career consultation, learning and exam guidance, access to learning labs, and more.

• Is ITIL 4 Managing Professional Transition (MPT) Certification Exam a closed book test?

Yes, it is a closed book test.                  

• How is the ITIL 4 Managing Professional Transition (MPT) Certification Exam carried out?

Vinsys follows a high integrity exam procedure wherein everything is supervised by AXELOS and PeopleCert accredited personnel.

• Can I take a paper-based exam for ITIL 4 Foundation?

Yes, AXELOS allows you to choose the suitable option, Computer-based or Paper-based.