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IT Service Management
4
For professionals who are interested in knowing key elements, concepts and terminology used in the ITILŽ service lifecycle, ITILŽ Foundation Certification Training is the right approach. The all-inclusive course gives a first level of training for any professional in the field of support and delivery of IT services. ITILŽ v3 foundation is ideal for organizations that have adopted and adapted ITILŽ and who need to be informed about, or contribute to, ongoing service improvement. After a typical classroom training, participants will need to give the ITILŽ Foundation Exam. One may also choose to study on an independent basis through the ITILŽ Online Training program. The ITILŽ Foundation Online course all includes comprehensive study material that makes it convenient for the participant to study at one?s own pace and prepare for the exam too. The ITILŽ Certification will enable a service organization?s capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organization is merely a bundle of resources that, by itself, has relatively low intrinsic value for customers
itil-foundation-training
22000
4400
Business And Process Framework Training And Certification
Online
it-service-management

ITILŽ Foundation Certification Training in doha

ITILŽ Foundation Certification Training in doha

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WeekEnd
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Mr.Amol
Randhav
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The beauty of pursuing ITILŽ certification through Vinsys was that it created a tremendous amount of knowledge generation. Now I do have a strong understanding between IT and the business, a vision of management of risks and a transparency of IT costs and assets. This has helped me tremendously in running a project successfully.
PMI-ACPŽ Certification Training (Agile Certified Practitioner)
5
PMO
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Mr.Shyamal
Saxena
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In a quest to deliver better business solutions, I had undertaken the ITILŽ exam training. This proved to a USP to my already existing bright career. Vinsys played a crucial role in making me understand the importance of the course and the course helped me chart out improved delivery services, better customer satisfaction, and increased utilization of resources.
PMI-ACPŽ Certification Training (Agile Certified Practitioner)
4
Team Lead
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Mr.Rishi
Aggarwal
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The Vinsys training institute was a wonderful platform on which ITILŽ Foundation training was imparted. The practical and strategic guidance helped me to improve my overall stance in business services by optimizing the use of resources that are made available by the organization.
PMI-ACPŽ Certification Training (Agile Certified Practitioner)
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Team Lead
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1
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Individuals who require a basic understanding of the ITILŽ framework and how it may be used to enhance the quality of IT service management within an organization
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IT professionals that are working within an organization that has adopted and adapted ITILŽ who need to be informed about and thereafter contribute to an ongoing service improvement program
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Those who need understanding of how ITILŽ can be used to enhance the quality of IT service management within an organization
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This may include but is not limited to, IT professionals, business managers and business process owners. And the ITILŽ qualification is open to any individuals who may have an interest in the subject.
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This qualification is primarily aimed towards:
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Eligibility Criteria
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No Specific Eligibility criterion. Any one in IT industry will find this course suitable.
1
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Course Outline
3
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Service management as a practice:

3
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{"feature":"Concept of best practices in the public domain","_id":14}
Concept of best practices in the public domain
14
{"feature":"Why ITILŽ is successful?","_id":15}
Why ITILŽ is successful?
15
{"feature":"Concept of a service","_id":16}
Concept of a service
16
{"feature":"Concept of internal and external customers","_id":15}
Concept of internal and external customers
15
{"feature":"Concept of internal and external services","_id":15}
Concept of internal and external services
15
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Concept of service management
16
{"feature":"Concept of IT service management","_id":15}
Concept of IT service management
15
{"feature":"Concept of stakeholders in service management","_id":15}
Concept of stakeholders in service management
15
{"feature":"What are processes and functions?","_id":15}
What are processes and functions?
15
{"feature":"The process model and the characteristics of processes","_id":15}
The process model and the characteristics of processes
15
{"heading":"The ITILŽ service lifecycle:","_id":3,"listContent":[{"feature":"The structure of the ITILŽ service lifecycle","_id":14},{"feature":"The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)","_id":15},{"feature":"Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)","_id":16}]}

The ITILŽ service lifecycle:

3
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{"feature":"The structure of the ITILŽ service lifecycle","_id":14}
The structure of the ITILŽ service lifecycle
14
{"feature":"The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)","_id":15}
The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
15
{"feature":"Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)","_id":16}
Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
16
{"heading":"Generic concepts and definitions:","_id":3,"listContent":[{"feature":"Defining and explain following key concepts","_id":14},{"feature":"Utility and Warranty","_id":15},{"feature":"Assets, resources and capabilities","_id":16},{"feature":"Service portfolio","_id":15},{"feature":"Service catalogue and Different view of Service Catalogue","_id":16},{"feature":"Governance","_id":16},{"feature":"Business case","_id":15},{"feature":"Risk management","_id":16},{"feature":"Service provider","_id":16},{"feature":"Supplier","_id":15},{"feature":"Service level agreement","_id":16},{"feature":"Operational level agreement","_id":16},{"feature":"Underpinning contract","_id":15},{"feature":"Service design package","_id":16},{"feature":"Availability","_id":15},{"feature":"Service knowledge management system","_id":16},{"feature":"Configuration item","_id":15},{"feature":"Configuration management system","_id":16},{"feature":"Definitive media library (DML)","_id":15},{"feature":"Change and its types","_id":16},{"feature":"Event","_id":16}]}

Generic concepts and definitions:

3
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{"feature":"Defining and explain following key concepts","_id":14}
Defining and explain following key concepts
14
{"feature":"Utility and Warranty","_id":15}
Utility and Warranty
15
{"feature":"Assets, resources and capabilities","_id":16}
Assets, resources and capabilities
16
{"feature":"Service portfolio","_id":15}
Service portfolio
15
{"feature":"Service catalogue and Different view of Service Catalogue","_id":16}
Service catalogue and Different view of Service Catalogue
16
{"feature":"Governance","_id":16}
Governance
16
{"feature":"Business case","_id":15}
Business case
15
{"feature":"Risk management","_id":16}
Risk management
16
{"feature":"Service provider","_id":16}
Service provider
16
{"feature":"Supplier","_id":15}
Supplier
15
{"feature":"Service level agreement","_id":16}
Service level agreement
16
{"feature":"Operational level agreement","_id":16}
Operational level agreement
16
{"feature":"Underpinning contract","_id":15}
Underpinning contract
15
{"feature":"Service design package","_id":16}
Service design package
16
{"feature":"Availability","_id":15}
Availability
15
{"feature":"Service knowledge management system","_id":16}
Service knowledge management system
16
{"feature":"Configuration item","_id":15}
Configuration item
15
{"feature":"Configuration management system","_id":16}
Configuration management system
16
{"feature":"Definitive media library (DML)","_id":15}
Definitive media library (DML)
15
{"feature":"Change and its types","_id":16}
Change and its types
16
{"feature":"Event","_id":16}
Event
16
{"heading":"Key Principles and Models","_id":3,"listContent":[{"feature":"Service strategy: Value creation through services","_id":14},{"feature":"Service design: Understand the importance of four P\u2019s for service management, Understand the five major aspects of service design","_id":15},{"feature":"Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF\u2019s and KPI\u2019s, Baselines, Type of Metrics)","_id":15}]}

Key Principles and Models

3
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{"feature":"Service strategy: Value creation through services","_id":14}
Service strategy: Value creation through services
14
{"feature":"Service design: Understand the importance of four P\u2019s for service management, Understand the five major aspects of service design","_id":15}
Service design: Understand the importance of four P?s for service management, Understand the five major aspects of service design
15
{"feature":"Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF\u2019s and KPI\u2019s, Baselines, Type of Metrics)","_id":15}
Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF?s and KPI?s, Baselines, Type of Metrics)
15
{"heading":"Processes","_id":3,"listContent":[{"feature":"The purpose of this module is to help the participant understand how the service management processes contribute to the ITILŽ service lifecycle, to explain the purpose, objectives, scope, basic concepts","_id":14},{"feature":"Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)","_id":14},{"feature":"Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)","_id":14},{"feature":"Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)","_id":14},{"feature":"Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)","_id":14},{"feature":"Continual Service Improvement (The seven-step improvement process)","_id":14}]}

Processes

3
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{"feature":"The purpose of this module is to help the participant understand how the service management processes contribute to the ITILŽ service lifecycle, to explain the purpose, objectives, scope, basic concepts","_id":14}
The purpose of this module is to help the participant understand how the service management processes contribute to the ITILŽ service lifecycle, to explain the purpose, objectives, scope, basic concepts
14
{"feature":"Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)","_id":14}
Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)
14
{"feature":"Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)","_id":14}
Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)
14
{"feature":"Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)","_id":14}
Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)
14
{"feature":"Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)","_id":14}
Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)
14
{"feature":"Continual Service Improvement (The seven-step improvement process)","_id":14}
Continual Service Improvement (The seven-step improvement process)
14
{"heading":"Functions","_id":3,"listContent":[{"feature":"Role, objectives and organizational structures","_id":14},{"feature":"The technical management function, application management function, IT operations management function, service desk function","_id":15}]}

Functions

3
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{"feature":"Role, objectives and organizational structures","_id":14}
Role, objectives and organizational structures
14
{"feature":"The technical management function, application management function, IT operations management function, service desk function","_id":15}
The technical management function, application management function, IT operations management function, service desk function
15
{"heading":"Roles","_id":3,"listContent":[{"feature":"RACI Model","_id":14},{"feature":"Process Owner","_id":15},{"feature":"Process Manager","_id":15},{"feature":"Process Practitioner","_id":15},{"feature":"Service Owner","_id":15}]}

Roles

3
[{"feature":"RACI Model","_id":14},{"feature":"Process Owner","_id":15},{"feature":"Process Manager","_id":15},{"feature":"Process Practitioner","_id":15},{"feature":"Service Owner","_id":15}]
{"feature":"RACI Model","_id":14}
RACI Model
14
{"feature":"Process Owner","_id":15}
Process Owner
15
{"feature":"Process Manager","_id":15}
Process Manager
15
{"feature":"Process Practitioner","_id":15}
Process Practitioner
15
{"feature":"Service Owner","_id":15}
Service Owner
15
{"heading":"Technology and architecture","_id":3,"listContent":[{"feature":"How service automation assists with expediting service management processes","_id":14}]}

Technology and architecture

3
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{"feature":"How service automation assists with expediting service management processes","_id":14}
How service automation assists with expediting service management processes
14
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification
3
3
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Course Objectives
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Why one should join Vinsys?

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IT GOVERNANCE
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CGEIT Certification Training Course

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IT Service Management
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itil-intermediate-rcv-training
10000
2000
Business And Process Framework Training And Certification
Online
it-service-management

ITILŽ Intermediate RCV Certification Training

ITILŽ Intermediate RCV Certification Training

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