ITIL® Intermediate CSI Certification Training

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ITIL® Intermediate CSI Certification Training

The ITIL® Intermediate Continual Service Improvement (CSI) certification training provides candidates with an essential credential that is one of the key qualifications in the ITIL® Expert level certification. It infests professionals with skills and values in individuals pertaining to continually delivering better services to customers.

  • PeopleCert Accredited ATO
  • ITIL® certified Trainers
  • 3 ITIL® credits
  • Flexible training schedules
  • Real-time scenario-based learning

4.7/5

(2000 Ratings)

10000

ITIL® CSI course training is relevant for professionals working as:

  • IT Solution Architects
  • Business Relationship Managers
  • Service Level Managers
  • IT Consultants
  • Business Continuity Managers
  • Resilience Consultants
  •  IT Audit Managers
  • Any IT professional working in the Service Improvement team

Candidates must have completed the ITIL® Foundation course (ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate) before appearing for the ITIL® CSI exam. Also, it is required that the candidates attend a certification training program with an accredited training organization. More than 2 years of professional IT experience is recommended as it improves learning.

 

Introduction to continual service improvement

  • Full understanding of ITIL® Intermediate CSI terms and core concepts.
  • The value to the business of adopting and implementing CSI
  • The context of CSI in the ITIL® Service Lifecycle
  • The approach to CSI, including key interfaces and inputs and outputs

Continual service improvement principles

  • The knowledge, interpretation and analysis of improvement principles, techniques and relationships, and their application to ensure continual service improvement.
  • How the success of CSI depends on understanding change in the organization and having clear accountability
  • How service level management and knowledge management influence and support CSI
  • How the complete Deming Cycle works, and how it can be applied to a real world example
  • How CSI can make effective use of the various aspects of service measurement
  • What situations require the use of frameworks and models, and examples of how each type can be used to achieve improvement

Continual service improvement process

  • The knowledge, interpretation and analysis of improvement principles,techniques and relationships, and their application to ensure continual service improvement.
  • What the seven-step improvement process is, how each step can be applied and the benefits produced
  • How CSI integrates with the other stages in the ITIL® service lifecycle
  • How other processes play key roles in the seven-step improvement process

Continual service improvement methods and techniques

  • The knowledge, interpretation and analysis of improvement principles, techniques and relationships, and their application to ensure continual service improvement.
  • When to use assessments, what to assess and how a gap analysis can provide insight into the areas that have room for improvement
  • How to use benchmarking, service measurement, metrics, service reporting, including balanced scorecard and SWOT, to support CSI
  • How to create a return on investment, establish a business case and measure the benefits achieved
  • How techniques within availability management, capacity management, IT service continuity management and problem management can be used by CSI

Organizing for continual service improvement

  • The knowledge, interpretation and analysis of improvement principles, techniques and relationships, and their application to ensure continual service improvement.
  • The role of the CSI manager, and the roles of service owner, process owner, process manager and process practitioner in the context of CSI and how they can be positioned within an organization
  • How to design, implement and populate a RACI (responsible, accountable, consulted, informed) diagram as well as how to use it to support CSI

Technology considerations

  • The knowledge, interpretation and analysis of improvement principles, techniques and relationships, and their application to ensure continual service improvement.
  • The technology and tools required and how these would be implemented and managed to support CSI activities such as performance, project and portfolio management, as well as service measurement and business intelligence reporting

Implementing continual service improvement

  • The knowledge, interpretation and analysis of improvement principles, techniques and relationships, and their application to ensure continual service improvement.
  • CSI implementation: strategy, planning, governance, communication, project management, operation, as well as how to deal with cultural and organizational change

Challenges, critical success factors and risks

  • The knowledge, interpretation and analysis of improvement principles, techniques and relationships, and their application to ensure continual service improvement.
  • The challenges and risks such as staffing, funding, management, etc., which can be related to CSI and the details behind how each challenge can be addressed
  • The critical success factors related to CSI as well as how to measure and monitor them

This course is focused upon providing candidates a closer look into the Continual Service Improvement module. The core objectives of this ITIL® CSI training course are:

  • Understanding service management as a practice and enabling continual service improvement using the CSI principles, objectives, and purpose
  • Delivering value to customers by using CSI processes, methods, sub-processes, activities, and functions
  • Knowing how the Service Transition processes interact and affect the other Service Lifecycle processes
  • Analyzing the impact of Service performance by implementing measurement techniques
  • Understanding the roles and responsibilities of a professional within the CSI framework
  • Getting to know technological and implementation requirements for the CSI module
  • Identifying risk factors, challenges, and key performance indicators associated with continual service improvement module
  • Preparing individuals for the ITIL® Intermediate CSI exam

Ajit Joshi

Associate Vice President and Head – Governance and Enterprise Transformation in IT Service Management (GeTSM)

 

  • more than 8 years of experience in IT operations, Service Management, Training
  • Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
  • ITIL® Release, Control and Validation Certified.
  • ITIL® Service Offering and Agreement Certified.
  • ITIL® Planning, Protection and Optimization Certified.

What are the prerequisites for ITIL® CSI Certification?

Candidates must produce proof of ITIL® Foundation Certification and attend a professional course from an accredited training organization. 2 or more years of working experience in IT Service Management is preferable.

What is the validity of ITIL® CSI certification?

This certification does not expire. Candidates do not have to apply for any recertification.

Will I get a certificate after completing this course?

Yes, we provide a course completion certificate once candidates clear their certification exam.

How many ITIL® credits will get?

This course is worth 3 ITIL® credits that can be used while considering 17 credits required for ITIL® Expert training.

ABOUT THE EXAMINATION

The ITIL® Intermediate Exam is governed by CSME, EXIN, and APMG.

Here are the exam details:

  • Exam type: Closed book
  • Question pattern: 8 Multiple-choice, scenario-based questions
  • Answer options: 5 Marker, 3 Marker, 1 Marker, 0 Marker (Distracter)
  • Exam duration: 90 minutes (120 minutes for those who appear in a language other than  their first language along with the use of a dictionary)
  • Passing criteria: 70% (28 out of 40 questions)

Does the ITIL® Intermediate Continual Service Improvement (CSI) certification expire?

No. This certificate has lifetime validity and does not require re-certification.

How does CSI certification benefit individuals and businesses?

CSI helps businesses to keep up their service quality and also enable them to adapt to the frequently changing needs of end-users. It also ensures that business goals are met and efficiencies are not compromised. With the adoption of the CSI, framework organizations can achieve high returns on their investment along with highly satisfied customers.

The ITIL® Intermediate Exam is governed by CSME, EXIN, and APMG.

Here are the exam details:

  • Exam type: Closed book
  • Question pattern: 8 Multiple-choice, scenario-based questions
  • Answer options: 5 Marker, 3 Marker, 1 Marker, 0 Marker (Distracter)
  • Exam duration: 90 minutes (120 minutes for those who appear in a language other than  their first language along with use of dictionary)
  • Passing criteria: 70% (28 out of 40 questions)

ITIL® CSI module is among one of the essential requirements to be eligible for the ITIL® Expert Certification. It is worth 3 ITIL® credits that contribute towards the 17 credits required for ITIL® Expert Certification.

This module mainly focuses on the principles and methods from the Continual Service Improvement (CSI) that can be utilized in alignment with the design, strategy, operation, and transition stages of the IT Service Lifecycle. It states in detail how the whole process must be executed. The course training also makes candidates understand how to use tools and techniques that can be used for proper implementation of CSI activities.

This course does not however highlight the full details of each of the processes. Instead, it covers control as well as management activities that fall within the scope of the Continual Service Improvement phase of the ITIL® lifecycle.

CSI module ensures that end users are continually served with quality products and services and that businesses/organizations also get high returns on investment. Therefore the ITIL® CSI Certification holds high regard and can take an individual’s career options to new heights.

ITIL® CSI course offers a standard qualification for professionals aspiring to dive deeper into the ITIL® framework and achieve further ITIL® certifications. After completing this certification training, candidates will be able to:

  • Improve the availability and quality of services
  • Enhance the overall quality of business operations
  • Achieve better communication between customers and service providers
  • Recognize profitable investment opportunities for businesses
  • Encourage effectiveness, productivity and efficiency
  • Understand the roles and responsibilities of ITIL® CSI professionals
  • Gain a deep understanding of the course and exam pattern
  • Be prepared with practice questions and mock exam that in turn increases chances of succeeding in the ITIL® Intermediate CSI certification exam

Vinsys excels in providing professional training to aspirants interested in taking their ITIL® careers to a new level. We specialize in delivering focused training that enhances a candidate’s capability to gain the required knowledge thoroughly and clear their exams with ease.

We employ industry-expert trainers for delivering professional training because we understand that only a trainer who has relevant industry exposure can train candidates efficiently. Our course material is crafted by subject matter experts with the latest updates and revisions. The most impressive feature of Vinsys training is our flexible training schedules. Here are some of the other factors that make Vinsys a leader in professional course training:

  • Trained over 600,000 professionals worldwide
  • Conducive learning environment
  • Expert, accredited trainers with relevant industry experience
  • Story-based training format
  • Hi-tech training environment (virtual as well as a classroom)
  • Flexible training schedules
  • 98.5% passing success rate

ITIL® CSI course training is relevant for professionals working as:

  • IT Solution Architects
  • Business Relationship Managers
  • Service Level Managers
  • IT Consultants
  • Business Continuity Managers
  • Resilience Consultants
  •  IT Audit Managers
  • Any IT professional working in the Service Improvement team

Candidates must have completed the ITIL® Foundation course (ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate) before appearing for the ITIL® CSI exam. Also, it is required that the candidates attend a certification training program with an accredited training organization. More than 2 years of professional IT experience is recommended as it improves learning.

 

Introduction to continual service improvement

  • Full understanding of ITIL® Intermediate CSI terms and core concepts.
  • The value to the business of adopting and implementing CSI
  • The context of CSI in the ITIL® Service Lifecycle
  • The approach to CSI, including key interfaces and inputs and outputs

Continual service improvement principles

  • The knowledge, interpretation and analysis of improvement principles, techniques and relationships, and their application to ensure continual service improvement.
  • How the success of CSI depends on understanding change in the organization and having clear accountability
  • How service level management and knowledge management influence and support CSI
  • How the complete Deming Cycle works, and how it can be applied to a real world example
  • How CSI can make effective use of the various aspects of service measurement
  • What situations require the use of frameworks and models, and examples of how each type can be used to achieve improvement

Continual service improvement process

  • The knowledge, interpretation and analysis of improvement principles,techniques and relationships, and their application to ensure continual service improvement.
  • What the seven-step improvement process is, how each step can be applied and the benefits produced
  • How CSI integrates with the other stages in the ITIL® service lifecycle
  • How other processes play key roles in the seven-step improvement process

Continual service improvement methods and techniques

  • The knowledge, interpretation and analysis of improvement principles, techniques and relationships, and their application to ensure continual service improvement.
  • When to use assessments, what to assess and how a gap analysis can provide insight into the areas that have room for improvement
  • How to use benchmarking, service measurement, metrics, service reporting, including balanced scorecard and SWOT, to support CSI
  • How to create a return on investment, establish a business case and measure the benefits achieved
  • How techniques within availability management, capacity management, IT service continuity management and problem management can be used by CSI

Organizing for continual service improvement

  • The knowledge, interpretation and analysis of improvement principles, techniques and relationships, and their application to ensure continual service improvement.
  • The role of the CSI manager, and the roles of service owner, process owner, process manager and process practitioner in the context of CSI and how they can be positioned within an organization
  • How to design, implement and populate a RACI (responsible, accountable, consulted, informed) diagram as well as how to use it to support CSI

Technology considerations

  • The knowledge, interpretation and analysis of improvement principles, techniques and relationships, and their application to ensure continual service improvement.
  • The technology and tools required and how these would be implemented and managed to support CSI activities such as performance, project and portfolio management, as well as service measurement and business intelligence reporting

Implementing continual service improvement

  • The knowledge, interpretation and analysis of improvement principles, techniques and relationships, and their application to ensure continual service improvement.
  • CSI implementation: strategy, planning, governance, communication, project management, operation, as well as how to deal with cultural and organizational change

Challenges, critical success factors and risks

  • The knowledge, interpretation and analysis of improvement principles, techniques and relationships, and their application to ensure continual service improvement.
  • The challenges and risks such as staffing, funding, management, etc., which can be related to CSI and the details behind how each challenge can be addressed
  • The critical success factors related to CSI as well as how to measure and monitor them

This course is focused upon providing candidates a closer look into the Continual Service Improvement module. The core objectives of this ITIL® CSI training course are:

  • Understanding service management as a practice and enabling continual service improvement using the CSI principles, objectives, and purpose
  • Delivering value to customers by using CSI processes, methods, sub-processes, activities, and functions
  • Knowing how the Service Transition processes interact and affect the other Service Lifecycle processes
  • Analyzing the impact of Service performance by implementing measurement techniques
  • Understanding the roles and responsibilities of a professional within the CSI framework
  • Getting to know technological and implementation requirements for the CSI module
  • Identifying risk factors, challenges, and key performance indicators associated with continual service improvement module
  • Preparing individuals for the ITIL® Intermediate CSI exam

Ajit Joshi

Associate Vice President and Head – Governance and Enterprise Transformation in IT Service Management (GeTSM)

 

  • more than 8 years of experience in IT operations, Service Management, Training
  • Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
  • ITIL® Release, Control and Validation Certified.
  • ITIL® Service Offering and Agreement Certified.
  • ITIL® Planning, Protection and Optimization Certified.

What are the prerequisites for ITIL® CSI Certification?

Candidates must produce proof of ITIL® Foundation Certification and attend a professional course from an accredited training organization. 2 or more years of working experience in IT Service Management is preferable.

What is the validity of ITIL® CSI certification?

This certification does not expire. Candidates do not have to apply for any recertification.

Will I get a certificate after completing this course?

Yes, we provide a course completion certificate once candidates clear their certification exam.

How many ITIL® credits will get?

This course is worth 3 ITIL® credits that can be used while considering 17 credits required for ITIL® Expert training.

ABOUT THE EXAMINATION

The ITIL® Intermediate Exam is governed by CSME, EXIN, and APMG.

Here are the exam details:

  • Exam type: Closed book
  • Question pattern: 8 Multiple-choice, scenario-based questions
  • Answer options: 5 Marker, 3 Marker, 1 Marker, 0 Marker (Distracter)
  • Exam duration: 90 minutes (120 minutes for those who appear in a language other than  their first language along with the use of a dictionary)
  • Passing criteria: 70% (28 out of 40 questions)

Does the ITIL® Intermediate Continual Service Improvement (CSI) certification expire?

No. This certificate has lifetime validity and does not require re-certification.

How does CSI certification benefit individuals and businesses?

CSI helps businesses to keep up their service quality and also enable them to adapt to the frequently changing needs of end-users. It also ensures that business goals are met and efficiencies are not compromised. With the adoption of the CSI, framework organizations can achieve high returns on their investment along with highly satisfied customers.

The ITIL® Intermediate Exam is governed by CSME, EXIN, and APMG.

Here are the exam details:

  • Exam type: Closed book
  • Question pattern: 8 Multiple-choice, scenario-based questions
  • Answer options: 5 Marker, 3 Marker, 1 Marker, 0 Marker (Distracter)
  • Exam duration: 90 minutes (120 minutes for those who appear in a language other than  their first language along with use of dictionary)
  • Passing criteria: 70% (28 out of 40 questions)

ITIL® CSI module is among one of the essential requirements to be eligible for the ITIL® Expert Certification. It is worth 3 ITIL® credits that contribute towards the 17 credits required for ITIL® Expert Certification.

This module mainly focuses on the principles and methods from the Continual Service Improvement (CSI) that can be utilized in alignment with the design, strategy, operation, and transition stages of the IT Service Lifecycle. It states in detail how the whole process must be executed. The course training also makes candidates understand how to use tools and techniques that can be used for proper implementation of CSI activities.

This course does not however highlight the full details of each of the processes. Instead, it covers control as well as management activities that fall within the scope of the Continual Service Improvement phase of the ITIL® lifecycle.

CSI module ensures that end users are continually served with quality products and services and that businesses/organizations also get high returns on investment. Therefore the ITIL® CSI Certification holds high regard and can take an individual’s career options to new heights.

ITIL® CSI course offers a standard qualification for professionals aspiring to dive deeper into the ITIL® framework and achieve further ITIL® certifications. After completing this certification training, candidates will be able to:

  • Improve the availability and quality of services
  • Enhance the overall quality of business operations
  • Achieve better communication between customers and service providers
  • Recognize profitable investment opportunities for businesses
  • Encourage effectiveness, productivity and efficiency
  • Understand the roles and responsibilities of ITIL® CSI professionals
  • Gain a deep understanding of the course and exam pattern
  • Be prepared with practice questions and mock exam that in turn increases chances of succeeding in the ITIL® Intermediate CSI certification exam

Vinsys excels in providing professional training to aspirants interested in taking their ITIL® careers to a new level. We specialize in delivering focused training that enhances a candidate’s capability to gain the required knowledge thoroughly and clear their exams with ease.

We employ industry-expert trainers for delivering professional training because we understand that only a trainer who has relevant industry exposure can train candidates efficiently. Our course material is crafted by subject matter experts with the latest updates and revisions. The most impressive feature of Vinsys training is our flexible training schedules. Here are some of the other factors that make Vinsys a leader in professional course training:

  • Trained over 600,000 professionals worldwide
  • Conducive learning environment
  • Expert, accredited trainers with relevant industry experience
  • Story-based training format
  • Hi-tech training environment (virtual as well as a classroom)
  • Flexible training schedules
  • 98.5% passing success rate
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Reviews

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Amitkirti Chougule

Technical Lead

The fact that Continual Service Improvement is important for fully acknowledging ITIL® struck me only after I had finished my course. It was then that I came to know from a senior about a firm named Vinsys that offered a Continual Service Improvement Certification Program. Now I feel proud for making the right decision after learning the course and passing the exams with ease. Thank you Vinsys.


reviewer.png

Shyamal Saxena

Team Lead

Very professional approach. Their training schedules, methods, and course material – everything was so well-structured. Also, the trainer was highly knowledgeable and guided me thoroughly until I achieved my CSI certification. It was a great experience.


reviewer.png

Srinath Bashyam

Lead Customer Success Manager

The ITIL® CSI course helped me to arrange and sort his work and the product-related procedures with accuracy and efficiency. It helped me become a successful manager. This has increased my productivity and has made me a success at my career.


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