ITIL® Intermediate Module - Continual Service Improvement (CSI)



At Vinsys, learn principles and techniques from the Continual Service Improvement Stage of ITIL® Lifecycle.


According to Gartner, 50% of the organizations will move to the hybrid cloud by 2017 and to cash on these up-coming trend organizations around the globe has started upgrading their IT infrastructure to the best IT framework possible in order to ensure maximum ROI for their business services. For this emerging technology prototype, ITIL® has been and will be the best IT service management frame of choice. According to AXELOS’ ‘The Importance of ITIL® A Global View – 2014 and Beyond’, 69% of C-class executives said that ITIL® is becoming more important due to trends in the Cloud Computing sector.

The continual Service Improvement (CSI) module is considered one of the vital credentials within the ITIL® Service Lifecycle work stream. Vinsys, a global leader in ITIL® training, will help you learn principles and technique from Continual Service Improvement stage of ITIL® lifecycle through this course.

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We are the EXIN and PeopleCert accredited training provider. We are certified to conduct trainings for ITIL® foundation and expert courses across the world.


Till date, we have trained and certified more than 10,000+ professionals worldwide in ITIL®, ITSM, and IT Governance
Our integrated pool of instructors and consultants with hands- on industrial experience conduct interactive training sessions to give a participant a practitioner’s approach of using technical concepts
Along with interactive sessions from expert instructors we provide mock exam practice test series, case study material with real-life practical examples
Before taking an actual exams we make the participants appear for numerous mock tests to increase their confidence level.
Our subject matter experts develop in-house course material customized as per the trends and principles stated by the examination body.
We include the official certification fee along with our training cost
We facilitate you to acquire the certification in your home city
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Mr. Vishal Vyas
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Through this course our outstanding trainers will guide you to grasp the management and control of activities and techniques listed in the continual service improvement stage of ITIL® Lifecycle. As this is an intermediate level course we ensure you that our training will make you capable of aligning and re-aligning the IT services to the evolving nature of the business needs by understanding and utilizing the improvements of IT services that support a business process.

  • If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator
  • A process coordinator ensures that the administrative activities in a process are carried out as designed
  • Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL®-based IT service management
  • At a mid-management level, with a minimum of eight years of experience, you may be asked to manage processes end to end
  • You will have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes
  • Problem manager, release manager and service desk manager are some of the managerial roles
  • You can choose the role of IT consultant or Trainer
  • Earn PDUs to continue your PMP certificate

This certification makes an individual well-verse in reviewing the products and services tactically in order to produce strategy, design, and systematic transition for executing operational states to improve an IT service. The training you acquire to pass this examination will guide you to use tools and technology that would support the CSI activities for evaluating risks and critical factors. These ITIL® CSI practices help business and projects to adapt to the changing needs of the end user which in returns helps the organization to prosper economically.

Let’s see how ITIL® CSI can enhance the IT service organization in several ways:
  1. It helps you monitor the health of IT service management as a discipline.
  2. Assists you to align the portfolio of IT services continuously with the current and upcoming business trends.
  3. Find economic ways to structure the IT service management
  4. Improves the Team’s interactivity, efficiency and effectiveness
  5. Gives a chance to predict organization’s future capabilities and accordingly it helps to plan the upcoming endeavors.
  6. Gives a clearer view of the business and can be a great reference point
  7. Offers better customer satisfaction.

Frequently asked questions about this course.

1. What are the prerequisite or eligibility criteria for ITIL® Intermediate Module - Continual Service Improvement?
The ITIL® Intermediate Level is the core of the scheme. To take an examination for ITIL®-CSI, candidates must hold the ITIL® Foundation qualification and must complete an accredited training course.
2. What is the exam format?
Examination Format – ITIL® Intermediate Module - Continual Service Improvement>
  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.
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About Vinsys

Vinsys, a globally acclaimed individual and corporate training provider, has a legacy of empowering professionals with knowledge since 15+ years. Till date we have enlightened and trained 600,000+ professionals around the world. Today, we have spread our wings across the globe and have footprints in Australia, China, India, Kenya, Malaysia, Oman, Singapore, Tanzania, UAE and USA. We are renowned players in conducting corporate training and open house workshops in Information Technology, IT Service Management, IT Governance, IT Infrastructure Library, Project Management, Behavioral and Management Solutions; and Foreign Languages for enterprises and governments worldwide.


PMBOK®, Project Management Institute® PMI®, Certified Associate in Project Management (CAPM)®, Project Management Professional (PMP)®, Program Management Professional (PgMP)®, Portfolio Management Professional (PfMP)®, PMI Agile Certified Practitioner (PMI-ACP)®, PMI Professional in Business Analysis (PMI-PBA)®, PMI Risk Management Professional (PMI-RMP)®, PMI Scheduling Professional (PMI-SP)® are the Registered Marks of the Project Management Institute, Inc.

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