The ITIL® Intermediate OSA Certification is specifically oriented to manage the day to day operational tactics of the organization. Establishing a confidence in a candidate to manage operations of IT services and how to put it into practice using ITIL® OSA can be acquired through this training. The course strongly focuses on the aspects of execution and processes in a practical environment. ITIL® OSA Training Course held over a span or 2 to 3 days, enables the candidates to implement the practices and resolution of the service management cycle. It is a course that will empower you understand scenario-based approach while still maintaining the core principles.
The Service Offerings and Agreements Capability course will be of interest to:
Candidates for this course must:
Studying for OSA certification helped me focus on the more practical approach that the course has to offer. ITIL® OSA has taught me how to manage everyday operation of IT services and gain a better understanding of how to implement the ITIL® processes that will enable me to deliver and support services to customers.
Being a configuration manager, ITIL® Intermediate OSA became one of my most coveted course that I had undertaken. It has now helped me cover issues and topics based on people, relationships, procedures and infrastructure technology required to ensure that the organization can deliver high quality and cost-effective IT services.