vinsys
Vinsys International
Vinsys IT Services
HomeCorporateIndividualGalleryOur PresenceAbout UsCareerPrivacy PolicyTerms and ConditionsBe An Instructor
{"courseDuratoin":null,"subCategory":"IT Service Management","courseRating":4,"courseSummary":"The OSA Certification is specifically oriented to manage the day to day operational tactics of the organization. Establishing a confidence in a candidate to manage operations of IT services and how to put it into practice using ITILŪ OSA can be acquired through this training. The course strongly focuses on the aspects of execution and processes in a practical environment. ITILŪ OSA Training course held over a span or 2 to 3 days, enables the candidates to implement the practices and resolution of the service management cycle. It is a course that will empower you understand scenario-based approach while still maintaining the core principles.","pageId":"itil-intermediate-osa-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"Online","catID":"it-service-management","courseName":"ITILŪ Intermediate OSA Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":4.2,"courseStartsOn":"03/03/2018","pageURL":"/it-service-management/itil-intermediate-osa-training","id":null,"batchType":"WeekEnd","isFavourite":null}
IT Service Management
4
The OSA Certification is specifically oriented to manage the day to day operational tactics of the organization. Establishing a confidence in a candidate to manage operations of IT services and how to put it into practice using ITILŪ OSA can be acquired through this training. The course strongly focuses on the aspects of execution and processes in a practical environment. ITILŪ OSA Training course held over a span or 2 to 3 days, enables the candidates to implement the practices and resolution of the service management cycle. It is a course that will empower you understand scenario-based approach while still maintaining the core principles.
itil-intermediate-osa-training
10000
2000
Business And Process Framework Training And Certification
Online
it-service-management

ITILŪ Intermediate OSA Certification Training

ITILŪ Intermediate OSA Certification Training

itil.png
true
images/
ALL
4.2
03/03/2018
WeekEnd
[{"reviewUser":{"firstName":"Mr.Johan","lastName":"Affendi","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1},"description":"Studying for OSA certification helped me focus on the more practical approach that the course has to offer. ITILŪ OSA has taught me how to manage everyday operation of IT services and gain a better understanding of how to implement the ITILŪ processes that will enable me to deliver and support services to customers.","course":"ITILŪ","id":null,"ratingCount":5,"title":"CIO Corporate"},{"reviewUser":{"firstName":"Mr.Simpson","lastName":"Doug","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1},"description":"Being a configuration manager, ITILŪ Intermediate OSA became one of my most coveted course that I had undertaken. It has now helped me cover issues and topics based on people, relationships, procedures and infrastructure technology required to ensure that the organization can deliver high quality and cost-effective IT services.","course":"ITILŪ","id":null,"ratingCount":4,"title":"Enterprise Program Manager"},{"reviewUser":{"firstName":"Mr.Shashikant","lastName":"Yadav","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1},"description":"The training of ITILŪ Intermediate OSA certification has helped me in a big way in making the operational changes, designing operational support mechanisms, and to understand and measure their operational performance of the company\u2019s needs.","course":"ITILŪ","id":null,"ratingCount":3,"title":"Senior Engineer"}]
{"reviewUser":{"firstName":"Mr.Johan","lastName":"Affendi","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1},"description":"Studying for OSA certification helped me focus on the more practical approach that the course has to offer. ITILŪ OSA has taught me how to manage everyday operation of IT services and gain a better understanding of how to implement the ITILŪ processes that will enable me to deliver and support services to customers.","course":"ITILŪ","id":null,"ratingCount":5,"title":"CIO Corporate"}
{"firstName":"Mr.Johan","lastName":"Affendi","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1}
Mr.Johan
Affendi
/reviewer.png
/images
1
Studying for OSA certification helped me focus on the more practical approach that the course has to offer. ITILŪ OSA has taught me how to manage everyday operation of IT services and gain a better understanding of how to implement the ITILŪ processes that will enable me to deliver and support services to customers.
ITILŪ
5
CIO Corporate
{"reviewUser":{"firstName":"Mr.Simpson","lastName":"Doug","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1},"description":"Being a configuration manager, ITILŪ Intermediate OSA became one of my most coveted course that I had undertaken. It has now helped me cover issues and topics based on people, relationships, procedures and infrastructure technology required to ensure that the organization can deliver high quality and cost-effective IT services.","course":"ITILŪ","id":null,"ratingCount":4,"title":"Enterprise Program Manager"}
{"firstName":"Mr.Simpson","lastName":"Doug","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1}
Mr.Simpson
Doug
/reviewer.png
/images
1
Being a configuration manager, ITILŪ Intermediate OSA became one of my most coveted course that I had undertaken. It has now helped me cover issues and topics based on people, relationships, procedures and infrastructure technology required to ensure that the organization can deliver high quality and cost-effective IT services.
ITILŪ
4
Enterprise Program Manager
{"reviewUser":{"firstName":"Mr.Shashikant","lastName":"Yadav","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1},"description":"The training of ITILŪ Intermediate OSA certification has helped me in a big way in making the operational changes, designing operational support mechanisms, and to understand and measure their operational performance of the company\u2019s needs.","course":"ITILŪ","id":null,"ratingCount":3,"title":"Senior Engineer"}
{"firstName":"Mr.Shashikant","lastName":"Yadav","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1}
Mr.Shashikant
Yadav
/reviewer.png
/images
1
The training of ITILŪ Intermediate OSA certification has helped me in a big way in making the operational changes, designing operational support mechanisms, and to understand and measure their operational performance of the company?s needs.
ITILŪ
3
Senior Engineer
0
[{"tabName":"What will you learn?","tabNumber":1,"content":{"ParamDetails":{"features":[{"heading":"Learning Objectives","_id":1,"listContent":[{"feature":"Understanding Service Management as a Practice, Service Operation principles, purpose and objective","_id":1},{"feature":"Knowing the important role of Operational Support and Analysis in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.","_id":2},{"feature":"The activities, methods and functions used in each of the Operational Support and Analysis processes","_id":3},{"feature":"The application of Operational Support and Analysis processes, activities and functions to achieve operational excellence","_id":4},{"feature":"How to measure Operational Support and Analysis performance","_id":4},{"feature":"The importance of IT Security and how it supports Operational Support and Analysis","_id":4},{"feature":"Understanding technology and implementation requirements in support of Operational Support and Analysis","_id":4},{"feature":"The challenges, critical success factors and risks related with Operational Support and Analysis.","_id":4}]}],"description":null,"_id":2},"_id":2}},{"tabName":"Course Objectives","tabNumber":2,"content":{"ParamDetails":{"features":[{"heading":null,"_id":1,"listContent":[{"feature":"Understanding Service Management as a Practice, Service Operation principles, purpose and objective through the study of OSA Certification ","_id":1},{"feature":"Assimilating the scope processes that interact with Operational Lifecycle process. And understanding the role of Operational Support and Analysis by giving the ITILŪ OSA exam ","_id":1},{"feature":"Nurturing activities, methods and functions used in each of the ITILŪ Intermediate OSA processes. ","_id":1},{"feature":"Learning to measure Operational Support and Analysis performance through ITILŪ OSA Training ","_id":1},{"feature":"Gaining knowledge of the importance of IT Security and how it supports by studying for ITILŪ Intermediate OSA Training ","_id":1},{"feature":"The challenges, critical success factors and risks related with Operational Support and Analysis ","_id":1}]}],"description":null,"_id":2},"_id":2}},{"tabName":"Audience","tabNumber":3,"content":{"ParamDetails":{"features":[{"heading":"","_id":1,"listContent":[{"feature":"Individuals who have their ITILŪ Foundation Certificate (or the ITILŪ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŪ certifications.","_id":1},{"feature":"Individuals and / or operational staff who require a comprehensive practical understanding of the Operational Support and Analysis processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management","_id":2},{"feature":"IT professionals involved in IT Service Management implementation and improvement programs.","_id":3},{"feature":"A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.","_id":4}]}],"description":"The Service Offerings and Agreements Capability course will be of interest to:","_id":2},"_id":2}},{"tabName":"Prerequisites ","tabNumber":4,"content":{"ParamDetails":{"features":[{"heading":"","_id":1,"listContent":[{"feature":"Hold an ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":1},{"feature":"There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable","_id":2},{"feature":"It is also strongly recommended that candidates:","_id":3},{"feature":"Can demonstrate familiarity with IT terminology and understand the context of Operational Support and Analysis management of their own business environment","_id":4},{"feature":"Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes","_id":3},{"feature":"Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management","_id":4},{"feature":"It is strongly recommended that candidates read the ITILŪ Service Lifecycle core publications in advance of attending training for the certification.","_id":4}]}],"description":"Candidates for this course must:","_id":2},"_id":2}},{"tabName":"Course Outline","tabNumber":5,"content":{"ParamDetails":{"features":[{"heading":"Introduction and Overview","_id":3,"listContent":[{"feature":"Service Management as a practice","_id":14},{"feature":"The Service value proposition","_id":15},{"feature":"The role of Operational Support and Analysis processes in the lifecycle","_id":16},{"feature":"How Operational Support and Analysis supports the Service Lifecycle","_id":17}]},{"heading":"Core Service Operation Processes","_id":3,"listContent":[{"feature":"Event Management","_id":14},{"feature":"The purpose, goal and objectives of Event Management","_id":15},{"feature":"Explaining triggers, inputs, outputs and the process interfaces","_id":16},{"feature":"Using metrics to check effectiveness and efficiency","_id":15},{"feature":"Employing active and passive monitoring tools","_id":16}]},{"heading":"Incident Management","_id":3,"listContent":[{"feature":"Managing the Incident Lifecycle","_id":14},{"feature":"Identifying process activities, methods and techniques and how they relate to the Service Lifecycle","_id":15},{"feature":"Interaction with design services","_id":16},{"feature":"Incident Management involvement on Information Management","_id":16}]},{"heading":"Request Fulfillment","_id":3,"listContent":[{"feature":"Scope of the processes","_id":14},{"feature":"The policies, principals and the request model concept","_id":15},{"feature":"Dealing with service requests from users","_id":16},{"feature":"How metrics can verify effectiveness and efficiency of the Request Fulfillment process","_id":15}]},{"heading":"Problem Management","_id":3,"listContent":[{"feature":"The objectives of the Problem Management process","_id":14},{"feature":"Managing the lifecycle of problems","_id":15},{"feature":"Value to the business and the Service Lifecycle","_id":16},{"feature":"Identifying triggers, input and output to other processes","_id":16},{"feature":"Analyzing metrics to check efficiency","_id":16}]},{"heading":"Access Management","_id":3,"listContent":[{"feature":"Policies, principles and basic concepts","_id":14},{"feature":"Managing authorized user access","_id":15},{"feature":"Distinguishing Access Management and Information Management","_id":15},{"feature":"Executing Security and Availability Management policies","_id":15},{"feature":"Challenges and critical success factors","_id":15}]},{"heading":"Service Desk","_id":3,"listContent":[{"feature":"Establishing the Service Desk objectives","_id":14},{"feature":"Organizational structures and staffing options Providing a single point of contact","_id":15},{"feature":"Measuring effectiveness and efficiency","_id":16},{"feature":"Impact of Service Desk on customer perception","_id":16},{"feature":"Reasons and options for outsourcing the Service Desk","_id":16}]},{"heading":"Service Operation Functions","_id":3,"listContent":[{"feature":"Functions of Technical Management, IT Operations Management and Application Management","_id":14},{"feature":"How the functions contribute to Operational Support and Analysis","_id":15},{"feature":"Identifying the roles of each function","_id":16},{"feature":"Distinguishing the objectives of each function","_id":15},{"feature":"Analyzing the function's activities","_id":15}]},{"heading":"Technology Considerations","_id":3,"listContent":[{"feature":"Generic technology requirements","_id":14},{"feature":"Evaluation criteria for technology and tooling for process implementation","_id":15},{"feature":"Planning and implementing Service Management technologies","_id":16},{"feature":"Assessing and managing the project, risk and staffing for process implementation","_id":16},{"feature":"Identifying the critical success factors and risks related to implementing practices and processes","_id":16}]},{"heading":"Implementation Considerations","_id":3,"listContent":[{"feature":"Managing change in Service Operations Examining implementation aspects of Service Operation and Project Management Assessing and managing risk in Service Operation Operational staff considerations in Service Design and Transition How to plan and implement Service Management technologies","_id":14}]}],"description":null,"_id":3},"_id":3}},{"tabName":"About the Examination","tabNumber":6,"content":{"ParamDetails":{"features":[{"heading":null,"_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate and completion of the Release, Control and Validation Capability course from an Accredited Training Provider is required to sit the exam","_id":36},{"feature":"It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŪ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination","_id":37},{"feature":"The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.","_id":38},{"feature":"Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)","_id":39},{"feature":"Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks","_id":40},{"feature":"Pass score is 28/40 or 70%","_id":41}]}],"description":null,"_id":4},"_id":4}},{"tabName":"Course Advisor","tabNumber":7,"content":{"advisiorName":"Ajit Joshi","advisiorDescription":"","imageName":"/ajit-joshi.jpg","imageUrl":"/images","width":"100","disabled":true,"_id":1,"designation":"Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)","achivements":[{"achivement":"8 + years of experience in IT operations, Service Management, Training","_id":1},{"achivement":"Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITILŪ, COBIT, Six Sigma, Prince 2.","_id":2},{"achivement":"ITILŪ Release, Control and Validation Certified.","_id":2},{"achivement":"ITILŪ Service Offering and Agreement Certified.","_id":2},{"achivement":"ITILŪ Planning, Protection and Optimization Certified.","_id":2}],"class":"button","version":"2.0","height":"10"}},{"tabName":"FAQ","tabNumber":8,"content":{"ParamDetails":{"features":[{"heading":"What is ITILŪ OSA Certification?","_id":4,"listContent":[{"feature":"This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services","_id":62}]},{"heading":"What is the Eligibility Criteria / Pre-requisites for the ITILŪ OSA Exam?","_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":62}]},{"heading":"What is the duration of training?","_id":4,"listContent":[{"feature":"Training duration is 2-3 days.","_id":62}]},{"heading":"Do you provide certificates on successfully completing the course?","_id":4,"listContent":[{"feature":"Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course","_id":62}]},{"heading":"When are the classes conducted?","_id":4,"listContent":[{"feature":"All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.","_id":62}]},{"heading":"What all is included in the course?","_id":4,"listContent":[{"feature":"Along with facilitating training sessions, we provide required course material and practice questions for exam preparation","_id":62}]},{"heading":"Who conduct the training sessions?","_id":4,"listContent":[{"feature":"Training sessions are facilitated by certified experts having practical working experience as well as training experience. ","_id":62}]},{"heading":"Why one should join Vinsys?","_id":4,"listContent":[{"feature":"We are Accredited Training Organization ","_id":62},{"feature":"Experiential Education","_id":62},{"feature":"Experienced Industry Experts","_id":62},{"feature":"Accredited course material","_id":62},{"feature":"Quality Courseware","_id":62},{"feature":"Post training support","_id":62}]}],"description":null,"_id":4},"_id":7}}]
{"tabName":"What will you learn?","tabNumber":1,"content":{"ParamDetails":{"features":[{"heading":"Learning Objectives","_id":1,"listContent":[{"feature":"Understanding Service Management as a Practice, Service Operation principles, purpose and objective","_id":1},{"feature":"Knowing the important role of Operational Support and Analysis in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.","_id":2},{"feature":"The activities, methods and functions used in each of the Operational Support and Analysis processes","_id":3},{"feature":"The application of Operational Support and Analysis processes, activities and functions to achieve operational excellence","_id":4},{"feature":"How to measure Operational Support and Analysis performance","_id":4},{"feature":"The importance of IT Security and how it supports Operational Support and Analysis","_id":4},{"feature":"Understanding technology and implementation requirements in support of Operational Support and Analysis","_id":4},{"feature":"The challenges, critical success factors and risks related with Operational Support and Analysis.","_id":4}]}],"description":null,"_id":2},"_id":2}}
What will you learn?
1
{"ParamDetails":{"features":[{"heading":"Learning Objectives","_id":1,"listContent":[{"feature":"Understanding Service Management as a Practice, Service Operation principles, purpose and objective","_id":1},{"feature":"Knowing the important role of Operational Support and Analysis in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.","_id":2},{"feature":"The activities, methods and functions used in each of the Operational Support and Analysis processes","_id":3},{"feature":"The application of Operational Support and Analysis processes, activities and functions to achieve operational excellence","_id":4},{"feature":"How to measure Operational Support and Analysis performance","_id":4},{"feature":"The importance of IT Security and how it supports Operational Support and Analysis","_id":4},{"feature":"Understanding technology and implementation requirements in support of Operational Support and Analysis","_id":4},{"feature":"The challenges, critical success factors and risks related with Operational Support and Analysis.","_id":4}]}],"description":null,"_id":2},"_id":2}
{"features":[{"heading":"Learning Objectives","_id":1,"listContent":[{"feature":"Understanding Service Management as a Practice, Service Operation principles, purpose and objective","_id":1},{"feature":"Knowing the important role of Operational Support and Analysis in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.","_id":2},{"feature":"The activities, methods and functions used in each of the Operational Support and Analysis processes","_id":3},{"feature":"The application of Operational Support and Analysis processes, activities and functions to achieve operational excellence","_id":4},{"feature":"How to measure Operational Support and Analysis performance","_id":4},{"feature":"The importance of IT Security and how it supports Operational Support and Analysis","_id":4},{"feature":"Understanding technology and implementation requirements in support of Operational Support and Analysis","_id":4},{"feature":"The challenges, critical success factors and risks related with Operational Support and Analysis.","_id":4}]}],"description":null,"_id":2}
[{"heading":"Learning Objectives","_id":1,"listContent":[{"feature":"Understanding Service Management as a Practice, Service Operation principles, purpose and objective","_id":1},{"feature":"Knowing the important role of Operational Support and Analysis in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.","_id":2},{"feature":"The activities, methods and functions used in each of the Operational Support and Analysis processes","_id":3},{"feature":"The application of Operational Support and Analysis processes, activities and functions to achieve operational excellence","_id":4},{"feature":"How to measure Operational Support and Analysis performance","_id":4},{"feature":"The importance of IT Security and how it supports Operational Support and Analysis","_id":4},{"feature":"Understanding technology and implementation requirements in support of Operational Support and Analysis","_id":4},{"feature":"The challenges, critical success factors and risks related with Operational Support and Analysis.","_id":4}]}]
{"heading":"Learning Objectives","_id":1,"listContent":[{"feature":"Understanding Service Management as a Practice, Service Operation principles, purpose and objective","_id":1},{"feature":"Knowing the important role of Operational Support and Analysis in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.","_id":2},{"feature":"The activities, methods and functions used in each of the Operational Support and Analysis processes","_id":3},{"feature":"The application of Operational Support and Analysis processes, activities and functions to achieve operational excellence","_id":4},{"feature":"How to measure Operational Support and Analysis performance","_id":4},{"feature":"The importance of IT Security and how it supports Operational Support and Analysis","_id":4},{"feature":"Understanding technology and implementation requirements in support of Operational Support and Analysis","_id":4},{"feature":"The challenges, critical success factors and risks related with Operational Support and Analysis.","_id":4}]}

Learning Objectives

1
[{"feature":"Understanding Service Management as a Practice, Service Operation principles, purpose and objective","_id":1},{"feature":"Knowing the important role of Operational Support and Analysis in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.","_id":2},{"feature":"The activities, methods and functions used in each of the Operational Support and Analysis processes","_id":3},{"feature":"The application of Operational Support and Analysis processes, activities and functions to achieve operational excellence","_id":4},{"feature":"How to measure Operational Support and Analysis performance","_id":4},{"feature":"The importance of IT Security and how it supports Operational Support and Analysis","_id":4},{"feature":"Understanding technology and implementation requirements in support of Operational Support and Analysis","_id":4},{"feature":"The challenges, critical success factors and risks related with Operational Support and Analysis.","_id":4}]
{"feature":"Understanding Service Management as a Practice, Service Operation principles, purpose and objective","_id":1}
Understanding Service Management as a Practice, Service Operation principles, purpose and objective
1
{"feature":"Knowing the important role of Operational Support and Analysis in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.","_id":2}
Knowing the important role of Operational Support and Analysis in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.
2
{"feature":"The activities, methods and functions used in each of the Operational Support and Analysis processes","_id":3}
The activities, methods and functions used in each of the Operational Support and Analysis processes
3
{"feature":"The application of Operational Support and Analysis processes, activities and functions to achieve operational excellence","_id":4}
The application of Operational Support and Analysis processes, activities and functions to achieve operational excellence
4
{"feature":"How to measure Operational Support and Analysis performance","_id":4}
How to measure Operational Support and Analysis performance
4
{"feature":"The importance of IT Security and how it supports Operational Support and Analysis","_id":4}
The importance of IT Security and how it supports Operational Support and Analysis
4
{"feature":"Understanding technology and implementation requirements in support of Operational Support and Analysis","_id":4}
Understanding technology and implementation requirements in support of Operational Support and Analysis
4
{"feature":"The challenges, critical success factors and risks related with Operational Support and Analysis.","_id":4}
The challenges, critical success factors and risks related with Operational Support and Analysis.
4
2
2
{"tabName":"Course Objectives","tabNumber":2,"content":{"ParamDetails":{"features":[{"heading":null,"_id":1,"listContent":[{"feature":"Understanding Service Management as a Practice, Service Operation principles, purpose and objective through the study of OSA Certification ","_id":1},{"feature":"Assimilating the scope processes that interact with Operational Lifecycle process. And understanding the role of Operational Support and Analysis by giving the ITILŪ OSA exam ","_id":1},{"feature":"Nurturing activities, methods and functions used in each of the ITILŪ Intermediate OSA processes. ","_id":1},{"feature":"Learning to measure Operational Support and Analysis performance through ITILŪ OSA Training ","_id":1},{"feature":"Gaining knowledge of the importance of IT Security and how it supports by studying for ITILŪ Intermediate OSA Training ","_id":1},{"feature":"The challenges, critical success factors and risks related with Operational Support and Analysis ","_id":1}]}],"description":null,"_id":2},"_id":2}}
Course Objectives
2
{"ParamDetails":{"features":[{"heading":null,"_id":1,"listContent":[{"feature":"Understanding Service Management as a Practice, Service Operation principles, purpose and objective through the study of OSA Certification ","_id":1},{"feature":"Assimilating the scope processes that interact with Operational Lifecycle process. And understanding the role of Operational Support and Analysis by giving the ITILŪ OSA exam ","_id":1},{"feature":"Nurturing activities, methods and functions used in each of the ITILŪ Intermediate OSA processes. ","_id":1},{"feature":"Learning to measure Operational Support and Analysis performance through ITILŪ OSA Training ","_id":1},{"feature":"Gaining knowledge of the importance of IT Security and how it supports by studying for ITILŪ Intermediate OSA Training ","_id":1},{"feature":"The challenges, critical success factors and risks related with Operational Support and Analysis ","_id":1}]}],"description":null,"_id":2},"_id":2}
{"features":[{"heading":null,"_id":1,"listContent":[{"feature":"Understanding Service Management as a Practice, Service Operation principles, purpose and objective through the study of OSA Certification ","_id":1},{"feature":"Assimilating the scope processes that interact with Operational Lifecycle process. And understanding the role of Operational Support and Analysis by giving the ITILŪ OSA exam ","_id":1},{"feature":"Nurturing activities, methods and functions used in each of the ITILŪ Intermediate OSA processes. ","_id":1},{"feature":"Learning to measure Operational Support and Analysis performance through ITILŪ OSA Training ","_id":1},{"feature":"Gaining knowledge of the importance of IT Security and how it supports by studying for ITILŪ Intermediate OSA Training ","_id":1},{"feature":"The challenges, critical success factors and risks related with Operational Support and Analysis ","_id":1}]}],"description":null,"_id":2}
[{"heading":null,"_id":1,"listContent":[{"feature":"Understanding Service Management as a Practice, Service Operation principles, purpose and objective through the study of OSA Certification ","_id":1},{"feature":"Assimilating the scope processes that interact with Operational Lifecycle process. And understanding the role of Operational Support and Analysis by giving the ITILŪ OSA exam ","_id":1},{"feature":"Nurturing activities, methods and functions used in each of the ITILŪ Intermediate OSA processes. ","_id":1},{"feature":"Learning to measure Operational Support and Analysis performance through ITILŪ OSA Training ","_id":1},{"feature":"Gaining knowledge of the importance of IT Security and how it supports by studying for ITILŪ Intermediate OSA Training ","_id":1},{"feature":"The challenges, critical success factors and risks related with Operational Support and Analysis ","_id":1}]}]
{"heading":null,"_id":1,"listContent":[{"feature":"Understanding Service Management as a Practice, Service Operation principles, purpose and objective through the study of OSA Certification ","_id":1},{"feature":"Assimilating the scope processes that interact with Operational Lifecycle process. And understanding the role of Operational Support and Analysis by giving the ITILŪ OSA exam ","_id":1},{"feature":"Nurturing activities, methods and functions used in each of the ITILŪ Intermediate OSA processes. ","_id":1},{"feature":"Learning to measure Operational Support and Analysis performance through ITILŪ OSA Training ","_id":1},{"feature":"Gaining knowledge of the importance of IT Security and how it supports by studying for ITILŪ Intermediate OSA Training ","_id":1},{"feature":"The challenges, critical success factors and risks related with Operational Support and Analysis ","_id":1}]}
1
[{"feature":"Understanding Service Management as a Practice, Service Operation principles, purpose and objective through the study of OSA Certification ","_id":1},{"feature":"Assimilating the scope processes that interact with Operational Lifecycle process. And understanding the role of Operational Support and Analysis by giving the ITILŪ OSA exam ","_id":1},{"feature":"Nurturing activities, methods and functions used in each of the ITILŪ Intermediate OSA processes. ","_id":1},{"feature":"Learning to measure Operational Support and Analysis performance through ITILŪ OSA Training ","_id":1},{"feature":"Gaining knowledge of the importance of IT Security and how it supports by studying for ITILŪ Intermediate OSA Training ","_id":1},{"feature":"The challenges, critical success factors and risks related with Operational Support and Analysis ","_id":1}]
{"feature":"Understanding Service Management as a Practice, Service Operation principles, purpose and objective through the study of OSA Certification ","_id":1}
Understanding Service Management as a Practice, Service Operation principles, purpose and objective through the study of OSA Certification
1
{"feature":"Assimilating the scope processes that interact with Operational Lifecycle process. And understanding the role of Operational Support and Analysis by giving the ITILŪ OSA exam ","_id":1}
Assimilating the scope processes that interact with Operational Lifecycle process. And understanding the role of Operational Support and Analysis by giving the ITILŪ OSA exam
1
{"feature":"Nurturing activities, methods and functions used in each of the ITILŪ Intermediate OSA processes. ","_id":1}
Nurturing activities, methods and functions used in each of the ITILŪ Intermediate OSA processes.
1
{"feature":"Learning to measure Operational Support and Analysis performance through ITILŪ OSA Training ","_id":1}
Learning to measure Operational Support and Analysis performance through ITILŪ OSA Training
1
{"feature":"Gaining knowledge of the importance of IT Security and how it supports by studying for ITILŪ Intermediate OSA Training ","_id":1}
Gaining knowledge of the importance of IT Security and how it supports by studying for ITILŪ Intermediate OSA Training
1
{"feature":"The challenges, critical success factors and risks related with Operational Support and Analysis ","_id":1}
The challenges, critical success factors and risks related with Operational Support and Analysis
1
2
2
{"tabName":"Audience","tabNumber":3,"content":{"ParamDetails":{"features":[{"heading":"","_id":1,"listContent":[{"feature":"Individuals who have their ITILŪ Foundation Certificate (or the ITILŪ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŪ certifications.","_id":1},{"feature":"Individuals and / or operational staff who require a comprehensive practical understanding of the Operational Support and Analysis processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management","_id":2},{"feature":"IT professionals involved in IT Service Management implementation and improvement programs.","_id":3},{"feature":"A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.","_id":4}]}],"description":"The Service Offerings and Agreements Capability course will be of interest to:","_id":2},"_id":2}}
Audience
3
{"ParamDetails":{"features":[{"heading":"","_id":1,"listContent":[{"feature":"Individuals who have their ITILŪ Foundation Certificate (or the ITILŪ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŪ certifications.","_id":1},{"feature":"Individuals and / or operational staff who require a comprehensive practical understanding of the Operational Support and Analysis processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management","_id":2},{"feature":"IT professionals involved in IT Service Management implementation and improvement programs.","_id":3},{"feature":"A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.","_id":4}]}],"description":"The Service Offerings and Agreements Capability course will be of interest to:","_id":2},"_id":2}
{"features":[{"heading":"","_id":1,"listContent":[{"feature":"Individuals who have their ITILŪ Foundation Certificate (or the ITILŪ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŪ certifications.","_id":1},{"feature":"Individuals and / or operational staff who require a comprehensive practical understanding of the Operational Support and Analysis processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management","_id":2},{"feature":"IT professionals involved in IT Service Management implementation and improvement programs.","_id":3},{"feature":"A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.","_id":4}]}],"description":"The Service Offerings and Agreements Capability course will be of interest to:","_id":2}
[{"heading":"","_id":1,"listContent":[{"feature":"Individuals who have their ITILŪ Foundation Certificate (or the ITILŪ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŪ certifications.","_id":1},{"feature":"Individuals and / or operational staff who require a comprehensive practical understanding of the Operational Support and Analysis processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management","_id":2},{"feature":"IT professionals involved in IT Service Management implementation and improvement programs.","_id":3},{"feature":"A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.","_id":4}]}]
{"heading":"","_id":1,"listContent":[{"feature":"Individuals who have their ITILŪ Foundation Certificate (or the ITILŪ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŪ certifications.","_id":1},{"feature":"Individuals and / or operational staff who require a comprehensive practical understanding of the Operational Support and Analysis processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management","_id":2},{"feature":"IT professionals involved in IT Service Management implementation and improvement programs.","_id":3},{"feature":"A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.","_id":4}]}

1
[{"feature":"Individuals who have their ITILŪ Foundation Certificate (or the ITILŪ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŪ certifications.","_id":1},{"feature":"Individuals and / or operational staff who require a comprehensive practical understanding of the Operational Support and Analysis processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management","_id":2},{"feature":"IT professionals involved in IT Service Management implementation and improvement programs.","_id":3},{"feature":"A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.","_id":4}]
{"feature":"Individuals who have their ITILŪ Foundation Certificate (or the ITILŪ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŪ certifications.","_id":1}
Individuals who have their ITILŪ Foundation Certificate (or the ITILŪ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŪ certifications.
1
{"feature":"Individuals and / or operational staff who require a comprehensive practical understanding of the Operational Support and Analysis processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management","_id":2}
Individuals and / or operational staff who require a comprehensive practical understanding of the Operational Support and Analysis processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management
2
{"feature":"IT professionals involved in IT Service Management implementation and improvement programs.","_id":3}
IT professionals involved in IT Service Management implementation and improvement programs.
3
{"feature":"A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.","_id":4}
A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
4
The Service Offerings and Agreements Capability course will be of interest to:
2
2
{"tabName":"Prerequisites ","tabNumber":4,"content":{"ParamDetails":{"features":[{"heading":"","_id":1,"listContent":[{"feature":"Hold an ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":1},{"feature":"There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable","_id":2},{"feature":"It is also strongly recommended that candidates:","_id":3},{"feature":"Can demonstrate familiarity with IT terminology and understand the context of Operational Support and Analysis management of their own business environment","_id":4},{"feature":"Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes","_id":3},{"feature":"Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management","_id":4},{"feature":"It is strongly recommended that candidates read the ITILŪ Service Lifecycle core publications in advance of attending training for the certification.","_id":4}]}],"description":"Candidates for this course must:","_id":2},"_id":2}}
Prerequisites
4
{"ParamDetails":{"features":[{"heading":"","_id":1,"listContent":[{"feature":"Hold an ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":1},{"feature":"There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable","_id":2},{"feature":"It is also strongly recommended that candidates:","_id":3},{"feature":"Can demonstrate familiarity with IT terminology and understand the context of Operational Support and Analysis management of their own business environment","_id":4},{"feature":"Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes","_id":3},{"feature":"Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management","_id":4},{"feature":"It is strongly recommended that candidates read the ITILŪ Service Lifecycle core publications in advance of attending training for the certification.","_id":4}]}],"description":"Candidates for this course must:","_id":2},"_id":2}
{"features":[{"heading":"","_id":1,"listContent":[{"feature":"Hold an ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":1},{"feature":"There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable","_id":2},{"feature":"It is also strongly recommended that candidates:","_id":3},{"feature":"Can demonstrate familiarity with IT terminology and understand the context of Operational Support and Analysis management of their own business environment","_id":4},{"feature":"Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes","_id":3},{"feature":"Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management","_id":4},{"feature":"It is strongly recommended that candidates read the ITILŪ Service Lifecycle core publications in advance of attending training for the certification.","_id":4}]}],"description":"Candidates for this course must:","_id":2}
[{"heading":"","_id":1,"listContent":[{"feature":"Hold an ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":1},{"feature":"There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable","_id":2},{"feature":"It is also strongly recommended that candidates:","_id":3},{"feature":"Can demonstrate familiarity with IT terminology and understand the context of Operational Support and Analysis management of their own business environment","_id":4},{"feature":"Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes","_id":3},{"feature":"Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management","_id":4},{"feature":"It is strongly recommended that candidates read the ITILŪ Service Lifecycle core publications in advance of attending training for the certification.","_id":4}]}]
{"heading":"","_id":1,"listContent":[{"feature":"Hold an ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":1},{"feature":"There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable","_id":2},{"feature":"It is also strongly recommended that candidates:","_id":3},{"feature":"Can demonstrate familiarity with IT terminology and understand the context of Operational Support and Analysis management of their own business environment","_id":4},{"feature":"Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes","_id":3},{"feature":"Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management","_id":4},{"feature":"It is strongly recommended that candidates read the ITILŪ Service Lifecycle core publications in advance of attending training for the certification.","_id":4}]}

1
[{"feature":"Hold an ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":1},{"feature":"There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable","_id":2},{"feature":"It is also strongly recommended that candidates:","_id":3},{"feature":"Can demonstrate familiarity with IT terminology and understand the context of Operational Support and Analysis management of their own business environment","_id":4},{"feature":"Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes","_id":3},{"feature":"Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management","_id":4},{"feature":"It is strongly recommended that candidates read the ITILŪ Service Lifecycle core publications in advance of attending training for the certification.","_id":4}]
{"feature":"Hold an ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":1}
Hold an ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate
1
{"feature":"There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable","_id":2}
There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
2
{"feature":"It is also strongly recommended that candidates:","_id":3}
It is also strongly recommended that candidates:
3
{"feature":"Can demonstrate familiarity with IT terminology and understand the context of Operational Support and Analysis management of their own business environment","_id":4}
Can demonstrate familiarity with IT terminology and understand the context of Operational Support and Analysis management of their own business environment
4
{"feature":"Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes","_id":3}
Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes
3
{"feature":"Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management","_id":4}
Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management
4
{"feature":"It is strongly recommended that candidates read the ITILŪ Service Lifecycle core publications in advance of attending training for the certification.","_id":4}
It is strongly recommended that candidates read the ITILŪ Service Lifecycle core publications in advance of attending training for the certification.
4
Candidates for this course must:
2
2
{"tabName":"Course Outline","tabNumber":5,"content":{"ParamDetails":{"features":[{"heading":"Introduction and Overview","_id":3,"listContent":[{"feature":"Service Management as a practice","_id":14},{"feature":"The Service value proposition","_id":15},{"feature":"The role of Operational Support and Analysis processes in the lifecycle","_id":16},{"feature":"How Operational Support and Analysis supports the Service Lifecycle","_id":17}]},{"heading":"Core Service Operation Processes","_id":3,"listContent":[{"feature":"Event Management","_id":14},{"feature":"The purpose, goal and objectives of Event Management","_id":15},{"feature":"Explaining triggers, inputs, outputs and the process interfaces","_id":16},{"feature":"Using metrics to check effectiveness and efficiency","_id":15},{"feature":"Employing active and passive monitoring tools","_id":16}]},{"heading":"Incident Management","_id":3,"listContent":[{"feature":"Managing the Incident Lifecycle","_id":14},{"feature":"Identifying process activities, methods and techniques and how they relate to the Service Lifecycle","_id":15},{"feature":"Interaction with design services","_id":16},{"feature":"Incident Management involvement on Information Management","_id":16}]},{"heading":"Request Fulfillment","_id":3,"listContent":[{"feature":"Scope of the processes","_id":14},{"feature":"The policies, principals and the request model concept","_id":15},{"feature":"Dealing with service requests from users","_id":16},{"feature":"How metrics can verify effectiveness and efficiency of the Request Fulfillment process","_id":15}]},{"heading":"Problem Management","_id":3,"listContent":[{"feature":"The objectives of the Problem Management process","_id":14},{"feature":"Managing the lifecycle of problems","_id":15},{"feature":"Value to the business and the Service Lifecycle","_id":16},{"feature":"Identifying triggers, input and output to other processes","_id":16},{"feature":"Analyzing metrics to check efficiency","_id":16}]},{"heading":"Access Management","_id":3,"listContent":[{"feature":"Policies, principles and basic concepts","_id":14},{"feature":"Managing authorized user access","_id":15},{"feature":"Distinguishing Access Management and Information Management","_id":15},{"feature":"Executing Security and Availability Management policies","_id":15},{"feature":"Challenges and critical success factors","_id":15}]},{"heading":"Service Desk","_id":3,"listContent":[{"feature":"Establishing the Service Desk objectives","_id":14},{"feature":"Organizational structures and staffing options Providing a single point of contact","_id":15},{"feature":"Measuring effectiveness and efficiency","_id":16},{"feature":"Impact of Service Desk on customer perception","_id":16},{"feature":"Reasons and options for outsourcing the Service Desk","_id":16}]},{"heading":"Service Operation Functions","_id":3,"listContent":[{"feature":"Functions of Technical Management, IT Operations Management and Application Management","_id":14},{"feature":"How the functions contribute to Operational Support and Analysis","_id":15},{"feature":"Identifying the roles of each function","_id":16},{"feature":"Distinguishing the objectives of each function","_id":15},{"feature":"Analyzing the function's activities","_id":15}]},{"heading":"Technology Considerations","_id":3,"listContent":[{"feature":"Generic technology requirements","_id":14},{"feature":"Evaluation criteria for technology and tooling for process implementation","_id":15},{"feature":"Planning and implementing Service Management technologies","_id":16},{"feature":"Assessing and managing the project, risk and staffing for process implementation","_id":16},{"feature":"Identifying the critical success factors and risks related to implementing practices and processes","_id":16}]},{"heading":"Implementation Considerations","_id":3,"listContent":[{"feature":"Managing change in Service Operations Examining implementation aspects of Service Operation and Project Management Assessing and managing risk in Service Operation Operational staff considerations in Service Design and Transition How to plan and implement Service Management technologies","_id":14}]}],"description":null,"_id":3},"_id":3}}
Course Outline
5
{"ParamDetails":{"features":[{"heading":"Introduction and Overview","_id":3,"listContent":[{"feature":"Service Management as a practice","_id":14},{"feature":"The Service value proposition","_id":15},{"feature":"The role of Operational Support and Analysis processes in the lifecycle","_id":16},{"feature":"How Operational Support and Analysis supports the Service Lifecycle","_id":17}]},{"heading":"Core Service Operation Processes","_id":3,"listContent":[{"feature":"Event Management","_id":14},{"feature":"The purpose, goal and objectives of Event Management","_id":15},{"feature":"Explaining triggers, inputs, outputs and the process interfaces","_id":16},{"feature":"Using metrics to check effectiveness and efficiency","_id":15},{"feature":"Employing active and passive monitoring tools","_id":16}]},{"heading":"Incident Management","_id":3,"listContent":[{"feature":"Managing the Incident Lifecycle","_id":14},{"feature":"Identifying process activities, methods and techniques and how they relate to the Service Lifecycle","_id":15},{"feature":"Interaction with design services","_id":16},{"feature":"Incident Management involvement on Information Management","_id":16}]},{"heading":"Request Fulfillment","_id":3,"listContent":[{"feature":"Scope of the processes","_id":14},{"feature":"The policies, principals and the request model concept","_id":15},{"feature":"Dealing with service requests from users","_id":16},{"feature":"How metrics can verify effectiveness and efficiency of the Request Fulfillment process","_id":15}]},{"heading":"Problem Management","_id":3,"listContent":[{"feature":"The objectives of the Problem Management process","_id":14},{"feature":"Managing the lifecycle of problems","_id":15},{"feature":"Value to the business and the Service Lifecycle","_id":16},{"feature":"Identifying triggers, input and output to other processes","_id":16},{"feature":"Analyzing metrics to check efficiency","_id":16}]},{"heading":"Access Management","_id":3,"listContent":[{"feature":"Policies, principles and basic concepts","_id":14},{"feature":"Managing authorized user access","_id":15},{"feature":"Distinguishing Access Management and Information Management","_id":15},{"feature":"Executing Security and Availability Management policies","_id":15},{"feature":"Challenges and critical success factors","_id":15}]},{"heading":"Service Desk","_id":3,"listContent":[{"feature":"Establishing the Service Desk objectives","_id":14},{"feature":"Organizational structures and staffing options Providing a single point of contact","_id":15},{"feature":"Measuring effectiveness and efficiency","_id":16},{"feature":"Impact of Service Desk on customer perception","_id":16},{"feature":"Reasons and options for outsourcing the Service Desk","_id":16}]},{"heading":"Service Operation Functions","_id":3,"listContent":[{"feature":"Functions of Technical Management, IT Operations Management and Application Management","_id":14},{"feature":"How the functions contribute to Operational Support and Analysis","_id":15},{"feature":"Identifying the roles of each function","_id":16},{"feature":"Distinguishing the objectives of each function","_id":15},{"feature":"Analyzing the function's activities","_id":15}]},{"heading":"Technology Considerations","_id":3,"listContent":[{"feature":"Generic technology requirements","_id":14},{"feature":"Evaluation criteria for technology and tooling for process implementation","_id":15},{"feature":"Planning and implementing Service Management technologies","_id":16},{"feature":"Assessing and managing the project, risk and staffing for process implementation","_id":16},{"feature":"Identifying the critical success factors and risks related to implementing practices and processes","_id":16}]},{"heading":"Implementation Considerations","_id":3,"listContent":[{"feature":"Managing change in Service Operations Examining implementation aspects of Service Operation and Project Management Assessing and managing risk in Service Operation Operational staff considerations in Service Design and Transition How to plan and implement Service Management technologies","_id":14}]}],"description":null,"_id":3},"_id":3}
{"features":[{"heading":"Introduction and Overview","_id":3,"listContent":[{"feature":"Service Management as a practice","_id":14},{"feature":"The Service value proposition","_id":15},{"feature":"The role of Operational Support and Analysis processes in the lifecycle","_id":16},{"feature":"How Operational Support and Analysis supports the Service Lifecycle","_id":17}]},{"heading":"Core Service Operation Processes","_id":3,"listContent":[{"feature":"Event Management","_id":14},{"feature":"The purpose, goal and objectives of Event Management","_id":15},{"feature":"Explaining triggers, inputs, outputs and the process interfaces","_id":16},{"feature":"Using metrics to check effectiveness and efficiency","_id":15},{"feature":"Employing active and passive monitoring tools","_id":16}]},{"heading":"Incident Management","_id":3,"listContent":[{"feature":"Managing the Incident Lifecycle","_id":14},{"feature":"Identifying process activities, methods and techniques and how they relate to the Service Lifecycle","_id":15},{"feature":"Interaction with design services","_id":16},{"feature":"Incident Management involvement on Information Management","_id":16}]},{"heading":"Request Fulfillment","_id":3,"listContent":[{"feature":"Scope of the processes","_id":14},{"feature":"The policies, principals and the request model concept","_id":15},{"feature":"Dealing with service requests from users","_id":16},{"feature":"How metrics can verify effectiveness and efficiency of the Request Fulfillment process","_id":15}]},{"heading":"Problem Management","_id":3,"listContent":[{"feature":"The objectives of the Problem Management process","_id":14},{"feature":"Managing the lifecycle of problems","_id":15},{"feature":"Value to the business and the Service Lifecycle","_id":16},{"feature":"Identifying triggers, input and output to other processes","_id":16},{"feature":"Analyzing metrics to check efficiency","_id":16}]},{"heading":"Access Management","_id":3,"listContent":[{"feature":"Policies, principles and basic concepts","_id":14},{"feature":"Managing authorized user access","_id":15},{"feature":"Distinguishing Access Management and Information Management","_id":15},{"feature":"Executing Security and Availability Management policies","_id":15},{"feature":"Challenges and critical success factors","_id":15}]},{"heading":"Service Desk","_id":3,"listContent":[{"feature":"Establishing the Service Desk objectives","_id":14},{"feature":"Organizational structures and staffing options Providing a single point of contact","_id":15},{"feature":"Measuring effectiveness and efficiency","_id":16},{"feature":"Impact of Service Desk on customer perception","_id":16},{"feature":"Reasons and options for outsourcing the Service Desk","_id":16}]},{"heading":"Service Operation Functions","_id":3,"listContent":[{"feature":"Functions of Technical Management, IT Operations Management and Application Management","_id":14},{"feature":"How the functions contribute to Operational Support and Analysis","_id":15},{"feature":"Identifying the roles of each function","_id":16},{"feature":"Distinguishing the objectives of each function","_id":15},{"feature":"Analyzing the function's activities","_id":15}]},{"heading":"Technology Considerations","_id":3,"listContent":[{"feature":"Generic technology requirements","_id":14},{"feature":"Evaluation criteria for technology and tooling for process implementation","_id":15},{"feature":"Planning and implementing Service Management technologies","_id":16},{"feature":"Assessing and managing the project, risk and staffing for process implementation","_id":16},{"feature":"Identifying the critical success factors and risks related to implementing practices and processes","_id":16}]},{"heading":"Implementation Considerations","_id":3,"listContent":[{"feature":"Managing change in Service Operations Examining implementation aspects of Service Operation and Project Management Assessing and managing risk in Service Operation Operational staff considerations in Service Design and Transition How to plan and implement Service Management technologies","_id":14}]}],"description":null,"_id":3}
[{"heading":"Introduction and Overview","_id":3,"listContent":[{"feature":"Service Management as a practice","_id":14},{"feature":"The Service value proposition","_id":15},{"feature":"The role of Operational Support and Analysis processes in the lifecycle","_id":16},{"feature":"How Operational Support and Analysis supports the Service Lifecycle","_id":17}]},{"heading":"Core Service Operation Processes","_id":3,"listContent":[{"feature":"Event Management","_id":14},{"feature":"The purpose, goal and objectives of Event Management","_id":15},{"feature":"Explaining triggers, inputs, outputs and the process interfaces","_id":16},{"feature":"Using metrics to check effectiveness and efficiency","_id":15},{"feature":"Employing active and passive monitoring tools","_id":16}]},{"heading":"Incident Management","_id":3,"listContent":[{"feature":"Managing the Incident Lifecycle","_id":14},{"feature":"Identifying process activities, methods and techniques and how they relate to the Service Lifecycle","_id":15},{"feature":"Interaction with design services","_id":16},{"feature":"Incident Management involvement on Information Management","_id":16}]},{"heading":"Request Fulfillment","_id":3,"listContent":[{"feature":"Scope of the processes","_id":14},{"feature":"The policies, principals and the request model concept","_id":15},{"feature":"Dealing with service requests from users","_id":16},{"feature":"How metrics can verify effectiveness and efficiency of the Request Fulfillment process","_id":15}]},{"heading":"Problem Management","_id":3,"listContent":[{"feature":"The objectives of the Problem Management process","_id":14},{"feature":"Managing the lifecycle of problems","_id":15},{"feature":"Value to the business and the Service Lifecycle","_id":16},{"feature":"Identifying triggers, input and output to other processes","_id":16},{"feature":"Analyzing metrics to check efficiency","_id":16}]},{"heading":"Access Management","_id":3,"listContent":[{"feature":"Policies, principles and basic concepts","_id":14},{"feature":"Managing authorized user access","_id":15},{"feature":"Distinguishing Access Management and Information Management","_id":15},{"feature":"Executing Security and Availability Management policies","_id":15},{"feature":"Challenges and critical success factors","_id":15}]},{"heading":"Service Desk","_id":3,"listContent":[{"feature":"Establishing the Service Desk objectives","_id":14},{"feature":"Organizational structures and staffing options Providing a single point of contact","_id":15},{"feature":"Measuring effectiveness and efficiency","_id":16},{"feature":"Impact of Service Desk on customer perception","_id":16},{"feature":"Reasons and options for outsourcing the Service Desk","_id":16}]},{"heading":"Service Operation Functions","_id":3,"listContent":[{"feature":"Functions of Technical Management, IT Operations Management and Application Management","_id":14},{"feature":"How the functions contribute to Operational Support and Analysis","_id":15},{"feature":"Identifying the roles of each function","_id":16},{"feature":"Distinguishing the objectives of each function","_id":15},{"feature":"Analyzing the function's activities","_id":15}]},{"heading":"Technology Considerations","_id":3,"listContent":[{"feature":"Generic technology requirements","_id":14},{"feature":"Evaluation criteria for technology and tooling for process implementation","_id":15},{"feature":"Planning and implementing Service Management technologies","_id":16},{"feature":"Assessing and managing the project, risk and staffing for process implementation","_id":16},{"feature":"Identifying the critical success factors and risks related to implementing practices and processes","_id":16}]},{"heading":"Implementation Considerations","_id":3,"listContent":[{"feature":"Managing change in Service Operations Examining implementation aspects of Service Operation and Project Management Assessing and managing risk in Service Operation Operational staff considerations in Service Design and Transition How to plan and implement Service Management technologies","_id":14}]}]
{"heading":"Introduction and Overview","_id":3,"listContent":[{"feature":"Service Management as a practice","_id":14},{"feature":"The Service value proposition","_id":15},{"feature":"The role of Operational Support and Analysis processes in the lifecycle","_id":16},{"feature":"How Operational Support and Analysis supports the Service Lifecycle","_id":17}]}

Introduction and Overview

3
[{"feature":"Service Management as a practice","_id":14},{"feature":"The Service value proposition","_id":15},{"feature":"The role of Operational Support and Analysis processes in the lifecycle","_id":16},{"feature":"How Operational Support and Analysis supports the Service Lifecycle","_id":17}]
{"feature":"Service Management as a practice","_id":14}
Service Management as a practice
14
{"feature":"The Service value proposition","_id":15}
The Service value proposition
15
{"feature":"The role of Operational Support and Analysis processes in the lifecycle","_id":16}
The role of Operational Support and Analysis processes in the lifecycle
16
{"feature":"How Operational Support and Analysis supports the Service Lifecycle","_id":17}
How Operational Support and Analysis supports the Service Lifecycle
17
{"heading":"Core Service Operation Processes","_id":3,"listContent":[{"feature":"Event Management","_id":14},{"feature":"The purpose, goal and objectives of Event Management","_id":15},{"feature":"Explaining triggers, inputs, outputs and the process interfaces","_id":16},{"feature":"Using metrics to check effectiveness and efficiency","_id":15},{"feature":"Employing active and passive monitoring tools","_id":16}]}

Core Service Operation Processes

3
[{"feature":"Event Management","_id":14},{"feature":"The purpose, goal and objectives of Event Management","_id":15},{"feature":"Explaining triggers, inputs, outputs and the process interfaces","_id":16},{"feature":"Using metrics to check effectiveness and efficiency","_id":15},{"feature":"Employing active and passive monitoring tools","_id":16}]
{"feature":"Event Management","_id":14}
Event Management
14
{"feature":"The purpose, goal and objectives of Event Management","_id":15}
The purpose, goal and objectives of Event Management
15
{"feature":"Explaining triggers, inputs, outputs and the process interfaces","_id":16}
Explaining triggers, inputs, outputs and the process interfaces
16
{"feature":"Using metrics to check effectiveness and efficiency","_id":15}
Using metrics to check effectiveness and efficiency
15
{"feature":"Employing active and passive monitoring tools","_id":16}
Employing active and passive monitoring tools
16
{"heading":"Incident Management","_id":3,"listContent":[{"feature":"Managing the Incident Lifecycle","_id":14},{"feature":"Identifying process activities, methods and techniques and how they relate to the Service Lifecycle","_id":15},{"feature":"Interaction with design services","_id":16},{"feature":"Incident Management involvement on Information Management","_id":16}]}

Incident Management

3
[{"feature":"Managing the Incident Lifecycle","_id":14},{"feature":"Identifying process activities, methods and techniques and how they relate to the Service Lifecycle","_id":15},{"feature":"Interaction with design services","_id":16},{"feature":"Incident Management involvement on Information Management","_id":16}]
{"feature":"Managing the Incident Lifecycle","_id":14}
Managing the Incident Lifecycle
14
{"feature":"Identifying process activities, methods and techniques and how they relate to the Service Lifecycle","_id":15}
Identifying process activities, methods and techniques and how they relate to the Service Lifecycle
15
{"feature":"Interaction with design services","_id":16}
Interaction with design services
16
{"feature":"Incident Management involvement on Information Management","_id":16}
Incident Management involvement on Information Management
16
{"heading":"Request Fulfillment","_id":3,"listContent":[{"feature":"Scope of the processes","_id":14},{"feature":"The policies, principals and the request model concept","_id":15},{"feature":"Dealing with service requests from users","_id":16},{"feature":"How metrics can verify effectiveness and efficiency of the Request Fulfillment process","_id":15}]}

Request Fulfillment

3
[{"feature":"Scope of the processes","_id":14},{"feature":"The policies, principals and the request model concept","_id":15},{"feature":"Dealing with service requests from users","_id":16},{"feature":"How metrics can verify effectiveness and efficiency of the Request Fulfillment process","_id":15}]
{"feature":"Scope of the processes","_id":14}
Scope of the processes
14
{"feature":"The policies, principals and the request model concept","_id":15}
The policies, principals and the request model concept
15
{"feature":"Dealing with service requests from users","_id":16}
Dealing with service requests from users
16
{"feature":"How metrics can verify effectiveness and efficiency of the Request Fulfillment process","_id":15}
How metrics can verify effectiveness and efficiency of the Request Fulfillment process
15
{"heading":"Problem Management","_id":3,"listContent":[{"feature":"The objectives of the Problem Management process","_id":14},{"feature":"Managing the lifecycle of problems","_id":15},{"feature":"Value to the business and the Service Lifecycle","_id":16},{"feature":"Identifying triggers, input and output to other processes","_id":16},{"feature":"Analyzing metrics to check efficiency","_id":16}]}

Problem Management

3
[{"feature":"The objectives of the Problem Management process","_id":14},{"feature":"Managing the lifecycle of problems","_id":15},{"feature":"Value to the business and the Service Lifecycle","_id":16},{"feature":"Identifying triggers, input and output to other processes","_id":16},{"feature":"Analyzing metrics to check efficiency","_id":16}]
{"feature":"The objectives of the Problem Management process","_id":14}
The objectives of the Problem Management process
14
{"feature":"Managing the lifecycle of problems","_id":15}
Managing the lifecycle of problems
15
{"feature":"Value to the business and the Service Lifecycle","_id":16}
Value to the business and the Service Lifecycle
16
{"feature":"Identifying triggers, input and output to other processes","_id":16}
Identifying triggers, input and output to other processes
16
{"feature":"Analyzing metrics to check efficiency","_id":16}
Analyzing metrics to check efficiency
16
{"heading":"Access Management","_id":3,"listContent":[{"feature":"Policies, principles and basic concepts","_id":14},{"feature":"Managing authorized user access","_id":15},{"feature":"Distinguishing Access Management and Information Management","_id":15},{"feature":"Executing Security and Availability Management policies","_id":15},{"feature":"Challenges and critical success factors","_id":15}]}

Access Management

3
[{"feature":"Policies, principles and basic concepts","_id":14},{"feature":"Managing authorized user access","_id":15},{"feature":"Distinguishing Access Management and Information Management","_id":15},{"feature":"Executing Security and Availability Management policies","_id":15},{"feature":"Challenges and critical success factors","_id":15}]
{"feature":"Policies, principles and basic concepts","_id":14}
Policies, principles and basic concepts
14
{"feature":"Managing authorized user access","_id":15}
Managing authorized user access
15
{"feature":"Distinguishing Access Management and Information Management","_id":15}
Distinguishing Access Management and Information Management
15
{"feature":"Executing Security and Availability Management policies","_id":15}
Executing Security and Availability Management policies
15
{"feature":"Challenges and critical success factors","_id":15}
Challenges and critical success factors
15
{"heading":"Service Desk","_id":3,"listContent":[{"feature":"Establishing the Service Desk objectives","_id":14},{"feature":"Organizational structures and staffing options Providing a single point of contact","_id":15},{"feature":"Measuring effectiveness and efficiency","_id":16},{"feature":"Impact of Service Desk on customer perception","_id":16},{"feature":"Reasons and options for outsourcing the Service Desk","_id":16}]}

Service Desk

3
[{"feature":"Establishing the Service Desk objectives","_id":14},{"feature":"Organizational structures and staffing options Providing a single point of contact","_id":15},{"feature":"Measuring effectiveness and efficiency","_id":16},{"feature":"Impact of Service Desk on customer perception","_id":16},{"feature":"Reasons and options for outsourcing the Service Desk","_id":16}]
{"feature":"Establishing the Service Desk objectives","_id":14}
Establishing the Service Desk objectives
14
{"feature":"Organizational structures and staffing options Providing a single point of contact","_id":15}
Organizational structures and staffing options Providing a single point of contact
15
{"feature":"Measuring effectiveness and efficiency","_id":16}
Measuring effectiveness and efficiency
16
{"feature":"Impact of Service Desk on customer perception","_id":16}
Impact of Service Desk on customer perception
16
{"feature":"Reasons and options for outsourcing the Service Desk","_id":16}
Reasons and options for outsourcing the Service Desk
16
{"heading":"Service Operation Functions","_id":3,"listContent":[{"feature":"Functions of Technical Management, IT Operations Management and Application Management","_id":14},{"feature":"How the functions contribute to Operational Support and Analysis","_id":15},{"feature":"Identifying the roles of each function","_id":16},{"feature":"Distinguishing the objectives of each function","_id":15},{"feature":"Analyzing the function's activities","_id":15}]}

Service Operation Functions

3
[{"feature":"Functions of Technical Management, IT Operations Management and Application Management","_id":14},{"feature":"How the functions contribute to Operational Support and Analysis","_id":15},{"feature":"Identifying the roles of each function","_id":16},{"feature":"Distinguishing the objectives of each function","_id":15},{"feature":"Analyzing the function's activities","_id":15}]
{"feature":"Functions of Technical Management, IT Operations Management and Application Management","_id":14}
Functions of Technical Management, IT Operations Management and Application Management
14
{"feature":"How the functions contribute to Operational Support and Analysis","_id":15}
How the functions contribute to Operational Support and Analysis
15
{"feature":"Identifying the roles of each function","_id":16}
Identifying the roles of each function
16
{"feature":"Distinguishing the objectives of each function","_id":15}
Distinguishing the objectives of each function
15
{"feature":"Analyzing the function's activities","_id":15}
Analyzing the function's activities
15
{"heading":"Technology Considerations","_id":3,"listContent":[{"feature":"Generic technology requirements","_id":14},{"feature":"Evaluation criteria for technology and tooling for process implementation","_id":15},{"feature":"Planning and implementing Service Management technologies","_id":16},{"feature":"Assessing and managing the project, risk and staffing for process implementation","_id":16},{"feature":"Identifying the critical success factors and risks related to implementing practices and processes","_id":16}]}

Technology Considerations

3
[{"feature":"Generic technology requirements","_id":14},{"feature":"Evaluation criteria for technology and tooling for process implementation","_id":15},{"feature":"Planning and implementing Service Management technologies","_id":16},{"feature":"Assessing and managing the project, risk and staffing for process implementation","_id":16},{"feature":"Identifying the critical success factors and risks related to implementing practices and processes","_id":16}]
{"feature":"Generic technology requirements","_id":14}
Generic technology requirements
14
{"feature":"Evaluation criteria for technology and tooling for process implementation","_id":15}
Evaluation criteria for technology and tooling for process implementation
15
{"feature":"Planning and implementing Service Management technologies","_id":16}
Planning and implementing Service Management technologies
16
{"feature":"Assessing and managing the project, risk and staffing for process implementation","_id":16}
Assessing and managing the project, risk and staffing for process implementation
16
{"feature":"Identifying the critical success factors and risks related to implementing practices and processes","_id":16}
Identifying the critical success factors and risks related to implementing practices and processes
16
{"heading":"Implementation Considerations","_id":3,"listContent":[{"feature":"Managing change in Service Operations Examining implementation aspects of Service Operation and Project Management Assessing and managing risk in Service Operation Operational staff considerations in Service Design and Transition How to plan and implement Service Management technologies","_id":14}]}

Implementation Considerations

3
[{"feature":"Managing change in Service Operations Examining implementation aspects of Service Operation and Project Management Assessing and managing risk in Service Operation Operational staff considerations in Service Design and Transition How to plan and implement Service Management technologies","_id":14}]
{"feature":"Managing change in Service Operations Examining implementation aspects of Service Operation and Project Management Assessing and managing risk in Service Operation Operational staff considerations in Service Design and Transition How to plan and implement Service Management technologies","_id":14}
Managing change in Service Operations Examining implementation aspects of Service Operation and Project Management Assessing and managing risk in Service Operation Operational staff considerations in Service Design and Transition How to plan and implement Service Management technologies
14
3
3
{"tabName":"About the Examination","tabNumber":6,"content":{"ParamDetails":{"features":[{"heading":null,"_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate and completion of the Release, Control and Validation Capability course from an Accredited Training Provider is required to sit the exam","_id":36},{"feature":"It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŪ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination","_id":37},{"feature":"The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.","_id":38},{"feature":"Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)","_id":39},{"feature":"Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks","_id":40},{"feature":"Pass score is 28/40 or 70%","_id":41}]}],"description":null,"_id":4},"_id":4}}
About the Examination
6
{"ParamDetails":{"features":[{"heading":null,"_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate and completion of the Release, Control and Validation Capability course from an Accredited Training Provider is required to sit the exam","_id":36},{"feature":"It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŪ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination","_id":37},{"feature":"The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.","_id":38},{"feature":"Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)","_id":39},{"feature":"Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks","_id":40},{"feature":"Pass score is 28/40 or 70%","_id":41}]}],"description":null,"_id":4},"_id":4}
{"features":[{"heading":null,"_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate and completion of the Release, Control and Validation Capability course from an Accredited Training Provider is required to sit the exam","_id":36},{"feature":"It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŪ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination","_id":37},{"feature":"The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.","_id":38},{"feature":"Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)","_id":39},{"feature":"Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks","_id":40},{"feature":"Pass score is 28/40 or 70%","_id":41}]}],"description":null,"_id":4}
[{"heading":null,"_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate and completion of the Release, Control and Validation Capability course from an Accredited Training Provider is required to sit the exam","_id":36},{"feature":"It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŪ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination","_id":37},{"feature":"The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.","_id":38},{"feature":"Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)","_id":39},{"feature":"Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks","_id":40},{"feature":"Pass score is 28/40 or 70%","_id":41}]}]
{"heading":null,"_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate and completion of the Release, Control and Validation Capability course from an Accredited Training Provider is required to sit the exam","_id":36},{"feature":"It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŪ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination","_id":37},{"feature":"The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.","_id":38},{"feature":"Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)","_id":39},{"feature":"Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks","_id":40},{"feature":"Pass score is 28/40 or 70%","_id":41}]}
4
[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate and completion of the Release, Control and Validation Capability course from an Accredited Training Provider is required to sit the exam","_id":36},{"feature":"It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŪ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination","_id":37},{"feature":"The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.","_id":38},{"feature":"Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)","_id":39},{"feature":"Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks","_id":40},{"feature":"Pass score is 28/40 or 70%","_id":41}]
{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate and completion of the Release, Control and Validation Capability course from an Accredited Training Provider is required to sit the exam","_id":36}
Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate and completion of the Release, Control and Validation Capability course from an Accredited Training Provider is required to sit the exam
36
{"feature":"It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŪ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination","_id":37}
It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŪ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
37
{"feature":"The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.","_id":38}
The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
38
{"feature":"Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)","_id":39}
Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
39
{"feature":"Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks","_id":40}
Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks
40
{"feature":"Pass score is 28/40 or 70%","_id":41}
Pass score is 28/40 or 70%
41
4
4
{"tabName":"Course Advisor","tabNumber":7,"content":{"advisiorName":"Ajit Joshi","advisiorDescription":"","imageName":"/ajit-joshi.jpg","imageUrl":"/images","width":"100","disabled":true,"_id":1,"designation":"Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)","achivements":[{"achivement":"8 + years of experience in IT operations, Service Management, Training","_id":1},{"achivement":"Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITILŪ, COBIT, Six Sigma, Prince 2.","_id":2},{"achivement":"ITILŪ Release, Control and Validation Certified.","_id":2},{"achivement":"ITILŪ Service Offering and Agreement Certified.","_id":2},{"achivement":"ITILŪ Planning, Protection and Optimization Certified.","_id":2}],"class":"button","version":"2.0","height":"10"}}
Course Advisor
7
{"advisiorName":"Ajit Joshi","advisiorDescription":"","imageName":"/ajit-joshi.jpg","imageUrl":"/images","width":"100","disabled":true,"_id":1,"designation":"Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)","achivements":[{"achivement":"8 + years of experience in IT operations, Service Management, Training","_id":1},{"achivement":"Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITILŪ, COBIT, Six Sigma, Prince 2.","_id":2},{"achivement":"ITILŪ Release, Control and Validation Certified.","_id":2},{"achivement":"ITILŪ Service Offering and Agreement Certified.","_id":2},{"achivement":"ITILŪ Planning, Protection and Optimization Certified.","_id":2}],"class":"button","version":"2.0","height":"10"}

Ajit Joshi

/ajit-joshi.jpg
/images
100
true
1
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
[{"achivement":"8 + years of experience in IT operations, Service Management, Training","_id":1},{"achivement":"Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITILŪ, COBIT, Six Sigma, Prince 2.","_id":2},{"achivement":"ITILŪ Release, Control and Validation Certified.","_id":2},{"achivement":"ITILŪ Service Offering and Agreement Certified.","_id":2},{"achivement":"ITILŪ Planning, Protection and Optimization Certified.","_id":2}]
{"achivement":"8 + years of experience in IT operations, Service Management, Training","_id":1}
8 + years of experience in IT operations, Service Management, Training
1
{"achivement":"Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITILŪ, COBIT, Six Sigma, Prince 2.","_id":2}
Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITILŪ, COBIT, Six Sigma, Prince 2.
2
{"achivement":"ITILŪ Release, Control and Validation Certified.","_id":2}
ITILŪ Release, Control and Validation Certified.
2
{"achivement":"ITILŪ Service Offering and Agreement Certified.","_id":2}
ITILŪ Service Offering and Agreement Certified.
2
{"achivement":"ITILŪ Planning, Protection and Optimization Certified.","_id":2}
ITILŪ Planning, Protection and Optimization Certified.
2
button
2.0
10
{"tabName":"FAQ","tabNumber":8,"content":{"ParamDetails":{"features":[{"heading":"What is ITILŪ OSA Certification?","_id":4,"listContent":[{"feature":"This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services","_id":62}]},{"heading":"What is the Eligibility Criteria / Pre-requisites for the ITILŪ OSA Exam?","_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":62}]},{"heading":"What is the duration of training?","_id":4,"listContent":[{"feature":"Training duration is 2-3 days.","_id":62}]},{"heading":"Do you provide certificates on successfully completing the course?","_id":4,"listContent":[{"feature":"Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course","_id":62}]},{"heading":"When are the classes conducted?","_id":4,"listContent":[{"feature":"All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.","_id":62}]},{"heading":"What all is included in the course?","_id":4,"listContent":[{"feature":"Along with facilitating training sessions, we provide required course material and practice questions for exam preparation","_id":62}]},{"heading":"Who conduct the training sessions?","_id":4,"listContent":[{"feature":"Training sessions are facilitated by certified experts having practical working experience as well as training experience. ","_id":62}]},{"heading":"Why one should join Vinsys?","_id":4,"listContent":[{"feature":"We are Accredited Training Organization ","_id":62},{"feature":"Experiential Education","_id":62},{"feature":"Experienced Industry Experts","_id":62},{"feature":"Accredited course material","_id":62},{"feature":"Quality Courseware","_id":62},{"feature":"Post training support","_id":62}]}],"description":null,"_id":4},"_id":7}}
FAQ
8
{"ParamDetails":{"features":[{"heading":"What is ITILŪ OSA Certification?","_id":4,"listContent":[{"feature":"This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services","_id":62}]},{"heading":"What is the Eligibility Criteria / Pre-requisites for the ITILŪ OSA Exam?","_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":62}]},{"heading":"What is the duration of training?","_id":4,"listContent":[{"feature":"Training duration is 2-3 days.","_id":62}]},{"heading":"Do you provide certificates on successfully completing the course?","_id":4,"listContent":[{"feature":"Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course","_id":62}]},{"heading":"When are the classes conducted?","_id":4,"listContent":[{"feature":"All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.","_id":62}]},{"heading":"What all is included in the course?","_id":4,"listContent":[{"feature":"Along with facilitating training sessions, we provide required course material and practice questions for exam preparation","_id":62}]},{"heading":"Who conduct the training sessions?","_id":4,"listContent":[{"feature":"Training sessions are facilitated by certified experts having practical working experience as well as training experience. ","_id":62}]},{"heading":"Why one should join Vinsys?","_id":4,"listContent":[{"feature":"We are Accredited Training Organization ","_id":62},{"feature":"Experiential Education","_id":62},{"feature":"Experienced Industry Experts","_id":62},{"feature":"Accredited course material","_id":62},{"feature":"Quality Courseware","_id":62},{"feature":"Post training support","_id":62}]}],"description":null,"_id":4},"_id":7}
{"features":[{"heading":"What is ITILŪ OSA Certification?","_id":4,"listContent":[{"feature":"This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services","_id":62}]},{"heading":"What is the Eligibility Criteria / Pre-requisites for the ITILŪ OSA Exam?","_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":62}]},{"heading":"What is the duration of training?","_id":4,"listContent":[{"feature":"Training duration is 2-3 days.","_id":62}]},{"heading":"Do you provide certificates on successfully completing the course?","_id":4,"listContent":[{"feature":"Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course","_id":62}]},{"heading":"When are the classes conducted?","_id":4,"listContent":[{"feature":"All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.","_id":62}]},{"heading":"What all is included in the course?","_id":4,"listContent":[{"feature":"Along with facilitating training sessions, we provide required course material and practice questions for exam preparation","_id":62}]},{"heading":"Who conduct the training sessions?","_id":4,"listContent":[{"feature":"Training sessions are facilitated by certified experts having practical working experience as well as training experience. ","_id":62}]},{"heading":"Why one should join Vinsys?","_id":4,"listContent":[{"feature":"We are Accredited Training Organization ","_id":62},{"feature":"Experiential Education","_id":62},{"feature":"Experienced Industry Experts","_id":62},{"feature":"Accredited course material","_id":62},{"feature":"Quality Courseware","_id":62},{"feature":"Post training support","_id":62}]}],"description":null,"_id":4}
[{"heading":"What is ITILŪ OSA Certification?","_id":4,"listContent":[{"feature":"This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services","_id":62}]},{"heading":"What is the Eligibility Criteria / Pre-requisites for the ITILŪ OSA Exam?","_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":62}]},{"heading":"What is the duration of training?","_id":4,"listContent":[{"feature":"Training duration is 2-3 days.","_id":62}]},{"heading":"Do you provide certificates on successfully completing the course?","_id":4,"listContent":[{"feature":"Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course","_id":62}]},{"heading":"When are the classes conducted?","_id":4,"listContent":[{"feature":"All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.","_id":62}]},{"heading":"What all is included in the course?","_id":4,"listContent":[{"feature":"Along with facilitating training sessions, we provide required course material and practice questions for exam preparation","_id":62}]},{"heading":"Who conduct the training sessions?","_id":4,"listContent":[{"feature":"Training sessions are facilitated by certified experts having practical working experience as well as training experience. ","_id":62}]},{"heading":"Why one should join Vinsys?","_id":4,"listContent":[{"feature":"We are Accredited Training Organization ","_id":62},{"feature":"Experiential Education","_id":62},{"feature":"Experienced Industry Experts","_id":62},{"feature":"Accredited course material","_id":62},{"feature":"Quality Courseware","_id":62},{"feature":"Post training support","_id":62}]}]
{"heading":"What is ITILŪ OSA Certification?","_id":4,"listContent":[{"feature":"This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services","_id":62}]}

What is ITILŪ OSA Certification?

4
[{"feature":"This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services","_id":62}]
{"feature":"This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services","_id":62}
This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
62
{"heading":"What is the Eligibility Criteria / Pre-requisites for the ITILŪ OSA Exam?","_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":62}]}

What is the Eligibility Criteria / Pre-requisites for the ITILŪ OSA Exam?

4
[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":62}]
{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":62}
Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate
62
{"heading":"What is the duration of training?","_id":4,"listContent":[{"feature":"Training duration is 2-3 days.","_id":62}]}

What is the duration of training?

4
[{"feature":"Training duration is 2-3 days.","_id":62}]
{"feature":"Training duration is 2-3 days.","_id":62}
Training duration is 2-3 days.
62
{"heading":"Do you provide certificates on successfully completing the course?","_id":4,"listContent":[{"feature":"Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course","_id":62}]}

Do you provide certificates on successfully completing the course?

4
[{"feature":"Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course","_id":62}]
{"feature":"Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course","_id":62}
Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course
62
{"heading":"When are the classes conducted?","_id":4,"listContent":[{"feature":"All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.","_id":62}]}

When are the classes conducted?

4
[{"feature":"All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.","_id":62}]
{"feature":"All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.","_id":62}
All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
62
{"heading":"What all is included in the course?","_id":4,"listContent":[{"feature":"Along with facilitating training sessions, we provide required course material and practice questions for exam preparation","_id":62}]}

What all is included in the course?

4
[{"feature":"Along with facilitating training sessions, we provide required course material and practice questions for exam preparation","_id":62}]
{"feature":"Along with facilitating training sessions, we provide required course material and practice questions for exam preparation","_id":62}
Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
62
{"heading":"Who conduct the training sessions?","_id":4,"listContent":[{"feature":"Training sessions are facilitated by certified experts having practical working experience as well as training experience. ","_id":62}]}

Who conduct the training sessions?

4
[{"feature":"Training sessions are facilitated by certified experts having practical working experience as well as training experience. ","_id":62}]
{"feature":"Training sessions are facilitated by certified experts having practical working experience as well as training experience. ","_id":62}
Training sessions are facilitated by certified experts having practical working experience as well as training experience.
62
{"heading":"Why one should join Vinsys?","_id":4,"listContent":[{"feature":"We are Accredited Training Organization ","_id":62},{"feature":"Experiential Education","_id":62},{"feature":"Experienced Industry Experts","_id":62},{"feature":"Accredited course material","_id":62},{"feature":"Quality Courseware","_id":62},{"feature":"Post training support","_id":62}]}

Why one should join Vinsys?

4
[{"feature":"We are Accredited Training Organization ","_id":62},{"feature":"Experiential Education","_id":62},{"feature":"Experienced Industry Experts","_id":62},{"feature":"Accredited course material","_id":62},{"feature":"Quality Courseware","_id":62},{"feature":"Post training support","_id":62}]
{"feature":"We are Accredited Training Organization ","_id":62}
We are Accredited Training Organization
62
{"feature":"Experiential Education","_id":62}
Experiential Education
62
{"feature":"Experienced Industry Experts","_id":62}
Experienced Industry Experts
62
{"feature":"Accredited course material","_id":62}
Accredited course material
62
{"feature":"Quality Courseware","_id":62}
Quality Courseware
62
{"feature":"Post training support","_id":62}
Post training support
62
4
7
5ae3189546290c041ca53896
{"courses":[{"courseDuratoin":null,"subCategory":"IT Service Management","courseRating":4,"courseSummary":"The prime focus of the ITILŪ Intermediate SD course is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITILŪ Intermediate Service Design training will help you improve the alignment of IT with the overall business. The ITILŪ SD Certification will also illustrate the importance of launching products and services in a timely manner.","pageId":"itil-intermediate-sd-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"Online","catID":"it-service-management","courseName":"ITILŪ Intermediate SD Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":3.5,"courseStartsOn":"03/03/2018","pageURL":"/it-service-management/itil-intermediate-sd-training","id":null,"batchType":"WeekEnd","isFavourite":null},{"courseDuratoin":null,"subCategory":"IT GOVERNANCE","courseRating":4,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"Online","catID":"it-governance","courseName":"COBIT5Ū Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":4.5,"courseStartsOn":"03/03/2018","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":"WeekEnd","isFavourite":null},{"courseDuratoin":null,"subCategory":"Project Management","courseRating":4,"courseSummary":"The best way to negate challenges as to how to manage risks and unforeseen changes efficiently is through MSPŪ Certification Training. The MSPŪ training will make you realize the importance of being an effective leader with exceptional communication and interpersonal skills that are important to a programme management role. This course is designed keeping in mind those who have some project management knowledge, but who are new to MSPŪ Project Management, or have preliminary knowledge of Microsoft Project. With this MS course, you\u2019ll receive a comprehensive overview of project planning and scheduling, resource pooling and consolidation, customized reporting. Thus, ensuring one\u2019s ability to manage and deliver complex projects efficiently from start to finish.","pageId":"msp-training","countOfLearner":20000,"ratingCount":4000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"ClassRoom","catID":"project-management","courseName":"MSPŪ Certification Training Foundation & Practitioner","courseImage":"ms-project.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.8,"courseStartsOn":"","pageURL":"/project-management/msp-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
[{"courseDuratoin":null,"subCategory":"IT Service Management","courseRating":4,"courseSummary":"The prime focus of the ITILŪ Intermediate SD course is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITILŪ Intermediate Service Design training will help you improve the alignment of IT with the overall business. The ITILŪ SD Certification will also illustrate the importance of launching products and services in a timely manner.","pageId":"itil-intermediate-sd-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"Online","catID":"it-service-management","courseName":"ITILŪ Intermediate SD Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":3.5,"courseStartsOn":"03/03/2018","pageURL":"/it-service-management/itil-intermediate-sd-training","id":null,"batchType":"WeekEnd","isFavourite":null},{"courseDuratoin":null,"subCategory":"IT GOVERNANCE","courseRating":4,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"Online","catID":"it-governance","courseName":"COBIT5Ū Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":4.5,"courseStartsOn":"03/03/2018","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":"WeekEnd","isFavourite":null},{"courseDuratoin":null,"subCategory":"Project Management","courseRating":4,"courseSummary":"The best way to negate challenges as to how to manage risks and unforeseen changes efficiently is through MSPŪ Certification Training. The MSPŪ training will make you realize the importance of being an effective leader with exceptional communication and interpersonal skills that are important to a programme management role. This course is designed keeping in mind those who have some project management knowledge, but who are new to MSPŪ Project Management, or have preliminary knowledge of Microsoft Project. With this MS course, you\u2019ll receive a comprehensive overview of project planning and scheduling, resource pooling and consolidation, customized reporting. Thus, ensuring one\u2019s ability to manage and deliver complex projects efficiently from start to finish.","pageId":"msp-training","countOfLearner":20000,"ratingCount":4000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"ClassRoom","catID":"project-management","courseName":"MSPŪ Certification Training Foundation & Practitioner","courseImage":"ms-project.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.8,"courseStartsOn":"","pageURL":"/project-management/msp-training","id":null,"batchType":null,"isFavourite":null}]
{"courseDuratoin":null,"subCategory":"IT Service Management","courseRating":4,"courseSummary":"The prime focus of the ITILŪ Intermediate SD course is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITILŪ Intermediate Service Design training will help you improve the alignment of IT with the overall business. The ITILŪ SD Certification will also illustrate the importance of launching products and services in a timely manner.","pageId":"itil-intermediate-sd-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"Online","catID":"it-service-management","courseName":"ITILŪ Intermediate SD Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":3.5,"courseStartsOn":"03/03/2018","pageURL":"/it-service-management/itil-intermediate-sd-training","id":null,"batchType":"WeekEnd","isFavourite":null}
IT Service Management
4
The prime focus of the ITILŪ Intermediate SD course is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITILŪ Intermediate Service Design training will help you improve the alignment of IT with the overall business. The ITILŪ SD Certification will also illustrate the importance of launching products and services in a timely manner.
itil-intermediate-sd-training
10000
2000
Business And Process Framework Training And Certification
Online
it-service-management

ITILŪ Intermediate SD Certification Training

ITILŪ Intermediate SD Certification Training

itil.png
true
images/
ALL
3.5
03/03/2018
WeekEnd
{"courseDuratoin":null,"subCategory":"IT GOVERNANCE","courseRating":4,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"Online","catID":"it-governance","courseName":"COBIT5Ū Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":4.5,"courseStartsOn":"03/03/2018","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":"WeekEnd","isFavourite":null}
IT GOVERNANCE
4
The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.
cobit-5-implementation
10000
2000
Business And Process Framework Training And Certification
Online
it-governance

COBIT5Ū Implementation Training Course

COBIT5Ū Implementation Training Course

cobit-5.png
true
images/
ALL
4.5
03/03/2018
WeekEnd
{"courseDuratoin":null,"subCategory":"Project Management","courseRating":4,"courseSummary":"The best way to negate challenges as to how to manage risks and unforeseen changes efficiently is through MSPŪ Certification Training. The MSPŪ training will make you realize the importance of being an effective leader with exceptional communication and interpersonal skills that are important to a programme management role. This course is designed keeping in mind those who have some project management knowledge, but who are new to MSPŪ Project Management, or have preliminary knowledge of Microsoft Project. With this MS course, you\u2019ll receive a comprehensive overview of project planning and scheduling, resource pooling and consolidation, customized reporting. Thus, ensuring one\u2019s ability to manage and deliver complex projects efficiently from start to finish.","pageId":"msp-training","countOfLearner":20000,"ratingCount":4000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"ClassRoom","catID":"project-management","courseName":"MSPŪ Certification Training Foundation & Practitioner","courseImage":"ms-project.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.8,"courseStartsOn":"","pageURL":"/project-management/msp-training","id":null,"batchType":null,"isFavourite":null}
Project Management
4
The best way to negate challenges as to how to manage risks and unforeseen changes efficiently is through MSPŪ Certification Training. The MSPŪ training will make you realize the importance of being an effective leader with exceptional communication and interpersonal skills that are important to a programme management role. This course is designed keeping in mind those who have some project management knowledge, but who are new to MSPŪ Project Management, or have preliminary knowledge of Microsoft Project. With this MS course, you?ll receive a comprehensive overview of project planning and scheduling, resource pooling and consolidation, customized reporting. Thus, ensuring one?s ability to manage and deliver complex projects efficiently from start to finish.
msp-training
20000
4000
Business And Process Framework Training And Certification
ClassRoom
project-management

MSPŪ Certification Training Foundation & Practitioner

MSPŪ Certification Training Foundation & Practitioner

ms-project.png
true
images/
3.8