EARN OSA CERTIFICATION AND UNDERSTAND SERVICE OPERATION PROCESS IN DEPTH
Get 21 contact hours of training along with best in class accredited courseware, 3 sample exams and many more knowledge articles.
ITIL® is a world-wide accepted IT management framework. As more and more companies are adapting the cloud computing technique the use of ITIL® has amplified. According to Gartner, 50% of the organizations will move to the hybrid cloud by 2017 and as per a AXELOS’ report called ‘The Importance of ITIL® A global View – 2014 and Beyond’ states that 69% of C-class executives said that ITIL® is becoming more important due to the growth of Cloud Computing sector.
ITIL® provides a practical and sensible framework for identifying, planning, delivering and supporting IT services to the business. Within this world renowned framework there are number of modules and among them Operational Support and Analysis (OSA) is one that gives a practitioners outlook to the IT professional to carry their operational activities. Vinsys, a globally acclaimed training provider, conducts this course to give candidates a hands-on practical knowledge of Service operations and functions in ITIL® service lifecycle.