ITIL® Operational Support & Analysis (OSA) Certification Training
The Operational Support and Analysis (OSA) module is one of the intermediate level modules in the ITIL® Service Capability workstream. This module is designed to focus on the practical implementation of OSA practices to promote incident, event, access, problem, request, IT operations, technical and application management. This ITIL® OSA course content is based on the best practice guidance mentioned in the ITIL® Service Operation publication.
The ITIL® OSA Certification promotes the interests of individuals who wish to enhance their knowledge of the ITIL® processes and are eager to reach to the ITIL® Expert or ITIL® Master levels. This training course suits:
The ITIL® Operational Support & Analysis (OSA) certification exam follows the below pattern:
Exam Duration: 90 minutes (120 minutes for candidates appearing for the exam in a language other than their first language with the permission of using a dictionary)
No. of questions: 8
Exam type: Closed book
Passing criteria: 70% (28/40 marks)
The ITIL® Operational Support and Analysis (OSA) module is designed to highlight the planning, optimization, and implementation aspects of the OSA processes. It trains professionals on how to apply core practices in support of the Service Management Lifecycle, implement and execute specific ITIL® processes to serve real-time on-job scenarios.
Our ITIL® OSA course content for the certification exam covers everything that is required to enable candidates to clear the ITIL® OSA Certification exam in the very first attempt. Vinsys ensures that professionals gain a complete understanding of the core OSA concepts while also insisting on practical exposure for resolving on-the-job issues. This course contributes knowledge as well as credits required for further ITIL® courses such as ITIL® Expert or ITIL® Master Certification Courses.
The ITIL® OSA Certificate is offered to those who clear the ITIL® OSA certification exam after fulfilling the prerequisites. This exam is governed by EXIN, APMG and CSME. In order to qualify for the course, candidates need to undertake a course offered by an Authorized Training Organization. Vinsys is an accredited ATO for ITIL® Foundation and Intermediate Level Training courses.
This OSA Intermediate module offers 4 ITIL® credits that contribute towards ITIL® Expert or ITIL® Master requirements.
Certifying from a reputed organization like Vinsys is essential because apart from certification, we offer 24x7 support and post-training assistance too. Our training ensures candidates get through in their first attempt with sufficient knowledge and practical application skills.
Candidates for this course must:
After completing this Intermediate level ITIL® certification, some of the major benefits observed by individuals as well as organizations are:
Vinsys has been in the training industry since past 20 years and specializes in ITIL® certification training. Our focus is not only providing professionals with globally recognized certifications but also instilling practical, solution-based learning so that the theoretical knowledge can be utilized in real-job scenarios.
Our entire team strives to make learning a wonderful experience for both learners and trainers with flexible training schedules and introduction of modern training methodologies. We ensure to creating a conducive learning environment so that our candidates enjoy their certification journey while gathering immense amount of knowledge.
Vinsys aims at creating leaders who are influential and possess the ability to educate others. Therefore our students experience a higher edge over other colleagues while on the job.
Studying for OSA certification helped me focus on the more practical approach that the course has to offer. ITIL® OSA has taught me how to manage everyday operation of IT services and gain a better understanding of how to implement the ITIL® processes that will enable me to deliver and support services to customers.
Being a configuration manager, ITIL® Intermediate OSA became one of my most coveted course that I had undertaken. It has now helped me cover issues and topics based on people, relationships, procedures and infrastructure technology required to ensure that the organization can deliver high quality and cost-effective IT services.