ITIL® Intermediate Module - Planning, Protection & Optimization (PPO)
ITIL® Intermediate Module - Planning, Protection & Optimization (PPO) Event date:
ITIL® Intermediate Module - Planning, Protection & Optimization (PPO)
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EARN ITIL® PPO CERTIFICATION AND BECOME A PRO IN PLANNING, PROTECTION AND OPTIMIZATION OF IT SERVICES.

Get 21 contact hours of training along with best in class accredited courseware, 3 sample exams and knowledge enhancing case-studies.

 

Our brigade of outstanding instructors with 20+ years of industrial and training experience will help you understanding various processes, principles and methods involved in this module. It’s an intermediate level course that focuses on the best practice guidance contained in the ITIL® Service Design publication.

We ensure you that this course upgrades your knowledge in new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics designed to meet user needs.

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WHY VINSYS?

We are the EXIN and PeopleCert accredited training provider. We are certified to conduct trainings for ITIL® foundation and expert courses across the world.

 

Till date, we have trained and certified more than 10,000+ professionals worldwide in ITIL®, ITSM, and IT Governance
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Our integrated pool of instructors and consultants with hands- on industrial experience conduct interactive training sessions to give a participant a practitioner’s approach of using technical concepts
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Along with interactive sessions from expert instructors we provide mock exam practice test series, case study material with real-life practical examples
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Before taking an actual exams we make the participants appear for numerous mock tests to increase their confidence level.
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Our subject matter experts develop in-house course material customized as per the trends and principles stated by the examination body.
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We include the official certification fee along with our training cost
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We facilitate you to acquire the certification in your home city
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Mr. Vishal Vyas
Know More

The Planning, Protection and Optimization (PPO) module is one of the certifications in the ITIL® Service Capability work stream. This module focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management.

We at Vinsys conduct extremely high quality learning sessions. The training programs are always a blend of ILTs and group discussions. We make sure that our instructors share case-studies and real life examples with our participants in order to increase their practical knowledge.

ITIL® Intermediate Planning, Protection and Optimization Syllabus:

  • Introduction to planning, protection and optimization
  • Full understanding of PPO terms and core concepts.
    • The value to the business of PPO activities
    • The lifecycle within the PPO context
    • The purpose and objective of service design as it relates to PPO
    • The basic service design principles
  • Capacity management
  • The knowledge, interpretation and analysis of capacity management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
    • The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
    • A measurement model and the metrics that would be used to support capacity management within PPO practices
    • The benefits and business value that can be gained from capacity management
  • Availability management
  • The knowledge, interpretation and analysis of availability management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
    • The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
    • The benefits and business value that can be gained from availability management
    • A measurement model and the metrics that would be used to support availability management within PPO practices
  • IT service continuity management (ITSCM)
  • The knowledge, interpretation and analysis of ITSC management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
    • The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
    • The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation) and how each can be used to support PPO
    • A measurement model and the metrics used to support ITSCM within PPO practices
    • The benefits and business value that can be gained from ITSCM
  • Information security management
  • The knowledge, interpretation and analysis of information security management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
    • The end-to-end process flow for security management , including its design strategy, components, activities, roles and operation, its organizational structure and its interfaces with other processes
    • A measurement model and the metrics that would be used to support security management within PPO practices
    • The benefits and business value that can be gained from security management
  • Demand management
  • The knowledge, interpretation and analysis of demand management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
    • The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
    • Activity-based demand management as it relates to business and user activity patterns and how these contribute to core and service packages
    • The benefits and business value that can be gained from demand management in support of PPO
  • Planning, protection and optimization roles and responsibilities
  • The knowledge, interpretation and analysis of organizational roles, principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
    • The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organization to support PPO.
  • Technology and implementation considerations
  • The knowledge, interpretation and analysis of technology and implementation principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
    • Service management tools, where and how they can be used within PPO for process implementation
    • The types of tools that support service design as related to PPO.
    • What best practices should be used in order to alleviate challenges and risks when implementing service management technologies and designing technology architectures.

This module is a freestanding qualification and also a part of ITIL® Intermediate Capability stream and ITIL® Expert Certificate in IT Service Management. The aim of this module is to certify the knowledge of an expert in service management as documented in the ITIL® Service Lifecycle. The purpose of this section in ITIL® Lifecycle is to enable a candidate to gain efficiently in following process and role areas;

  1. Availability management
  2. Capacity management
  3. Demand management
  4. Information security management
  5. IT service continuity management (ITSCM)
ITIL® PPO can enhance the IT service organization in several ways,
  1. Enables a practitioner to demonstrate an ability and competency in managing the design of resilient, secure and available services in any situation.
  2. Participants will learn aspects of service management related to designing, resilience, redundancy and capacity that needs for effective functioning of services.
  3. Uplifts your status quo in the job market if you are ITIL® certified professional.
  4. Due to the rigorous training your knowledge is more refined the uncertified counterparts.
  5. You become a pro in applying ITIL® tools and techniques which improves your efficiency and effectiveness.
  6. Your skills become well-known among your peers in the organization and your seniors.
  7. You get acquainted with the language used of ITSM which helps you in having better conversation throughout the hierarchy.
  8. Implementation of new ideas from ITIL® framework becomes possible.
  9. Enhances your contribution to ITSM in your organization.

Frequently asked questions about this course.

1. What are the prerequisite or eligibility criteria for ITIL® Intermediate Module?
You must hold the ITIL® Foundation Certificate in IT Service Management, attained through either the ITIL® IT Service Management Essentials (V2) plus the ITIL® V2-V3 Foundations Bridging Course or the ITIL® Foundations 2011 course. Your certificate must be presented as documentary evidence to gain admission to this course.
2. What is the exam format?
Examination Format
  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.
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