ITILŽ Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITILŽ Service Design publication. The mission of the ITILŽ PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITILŽ Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
ITILŽ Intermediate PPO Certification Training
ITILŽ Intermediate PPO Certification Training
<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle<\/li>\t
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>\t
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence<\/li>\t
- How to measure Planning Protection and Optimization performance<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Understanding technology and implementation requirements in support of Planning Protection and Optimization<\/li>\t
- The challenges, critical success factors and risks related with Planning Protection and Optimization<\/li><\/ul>"},{"tabName":"Course Objectives","tabNumber":2,"content":"
<\/p>
<\/h2>\t- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module<\/li>\t
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired<\/li>\t
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes<\/li>\t
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam<\/li><\/ul>"},{"tabName":"Audience","tabNumber":3,"content":"
The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"
![\"\"](\"/images/ajit-joshi.jpg\")
<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":" <\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle<\/li>\t
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>\t
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence<\/li>\t
- How to measure Planning Protection and Optimization performance<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Understanding technology and implementation requirements in support of Planning Protection and Optimization<\/li>\t
- The challenges, critical success factors and risks related with Planning Protection and Optimization<\/li><\/ul>"}
What Will You Learn?1
Learning Objectives -
- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
- How to measure Planning Protection and Optimization performance
- The importance of IT Security and how it supports Planning Protection and Optimization
- Understanding technology and implementation requirements in support of Planning Protection and Optimization
- The challenges, critical success factors and risks related with Planning Protection and Optimization
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module<\/li>\t
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired<\/li>\t
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes<\/li>\t
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam<\/li><\/ul>"}
Course Objectives2
- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course
- The importance of IT Security and how it supports Planning Protection and Optimization
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam
{"tabName":"Audience","tabNumber":3,"content":"The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"}
Audience3The Planning Protection and Optimization Capability course will be of interest to:
- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.
- IT professionals involved in IT Service Management implementation and improvement programs
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Planning, Protection and Optimization in the context of the Service Lifecycle
- The Service value proposition
- Role of processes in Service Management
- How Service Management creates business value Core Planning, Protection and Optimization Processes
- Capacity Management
- Conducting capacity management to contribute to quality assurance
- Purpose, goals and objectives
- Delivering against Service Level targets
- Meeting cost and time constraints
- Activities, methods and techniques
- Fit-for-purpose and fit-for-use
Availability Management
- Contributing to quality for fit-for-purpose and fit-for-use services
- Scope of the process
- Enabling Availability Management through activities, methods and techniques
- How Availability Management creates business value
- Triggers, input and output to other processes
- Establishing metrics to ensure process quality
IT Service Continuity Management (ITSC)
- Ensuring quality assurance when introducing services through effective ITSC management
- Illustrating the main activities
- Managing risks
- Planning for recovery
- Policies and principles
- Challenges and critical success factors
Information Security Management
- Analyzing how Information Security Management contributes to quality assurance for new services
- Aligning IT security with business security
- Ensuring confidentiality, integrity and availability
- How Information Security Management generates business value
- Activities, methods and techniques
- Key metrics to measure success
Demand Management
- Purpose, goals and objectives
- Influencing customer demand
- Coupling capacity with demand
- Activities, methods and techniques
Risk Management
- Risks relative to the Planning, Protection and Optimization process management
- Identifying the challenges, critical success factors and risks related to the other processes
- The risks directly related with Service Design
- How risks relate to the practice elements of Planning, Protection and Optimization
Roles and Responsibilities
- Capacity management
- Availability management
- IT Service Continuity management
- Information Security management
Technology and Implementation Considerations
- Generic requirements and evaluation criteria
- Special technology functions and features related to Planning, Protection and Optimization
- Good practices for implementation
- Determining the evaluation criteria for technology and process implementation
- Challenges, critical success factors and risks
- Considerations for planning and implementing Service Management technologies
Common Service Activities
- Analyzing operations performed in day-to-day activities
- The maturity model of technology management
- Aligning operations with the overall service and process objectives
- Service monitoring and control
Continual Service Improvement
- Implementing an effective CSI program
- CSI in respect to organizational change
- Best practice elements of CSI
- Measuring service performance
- Cost benefit justification
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7
Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.
- ITILŽ Release, Control and Validation Certified.
- ITILŽ Service Offering and Agreement Certified.
- ITILŽ Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
FAQ's8
What is ITILŽ PPO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?
- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae318c146290c041ca53897{"courses":[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}]
{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null}
it governance0The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.
cobit-5-implementation100002000business and process framework training and certificationit-governanceCOBIT5Ž Implementation Training Course
COBIT5Ž Implementation Training Course
trueimages/4.5falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5Ž Foundation Certification Training Course
COBIT5Ž Foundation Certification Training Course
trueimages/4false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}
it service management0In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
itil-intermediate-so-training100002000business and process framework training and certificationit-service-managementITILŽ Intermediate SO Certification Training
ITILŽ Intermediate SO Certification Training
trueimages/3.9false
<\/p>
<\/h2>\t- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module<\/li>\t
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired<\/li>\t
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes<\/li>\t
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam<\/li><\/ul>"},{"tabName":"Audience","tabNumber":3,"content":"
The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":" <\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle<\/li>\t
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>\t
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence<\/li>\t
- How to measure Planning Protection and Optimization performance<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Understanding technology and implementation requirements in support of Planning Protection and Optimization<\/li>\t
- The challenges, critical success factors and risks related with Planning Protection and Optimization<\/li><\/ul>"}
What Will You Learn?1
Learning Objectives -
- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
- How to measure Planning Protection and Optimization performance
- The importance of IT Security and how it supports Planning Protection and Optimization
- Understanding technology and implementation requirements in support of Planning Protection and Optimization
- The challenges, critical success factors and risks related with Planning Protection and Optimization
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module<\/li>\t
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired<\/li>\t
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes<\/li>\t
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam<\/li><\/ul>"}
Course Objectives2
- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course
- The importance of IT Security and how it supports Planning Protection and Optimization
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam
{"tabName":"Audience","tabNumber":3,"content":"The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"}
Audience3The Planning Protection and Optimization Capability course will be of interest to:
- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.
- IT professionals involved in IT Service Management implementation and improvement programs
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Planning, Protection and Optimization in the context of the Service Lifecycle
- The Service value proposition
- Role of processes in Service Management
- How Service Management creates business value Core Planning, Protection and Optimization Processes
- Capacity Management
- Conducting capacity management to contribute to quality assurance
- Purpose, goals and objectives
- Delivering against Service Level targets
- Meeting cost and time constraints
- Activities, methods and techniques
- Fit-for-purpose and fit-for-use
Availability Management
- Contributing to quality for fit-for-purpose and fit-for-use services
- Scope of the process
- Enabling Availability Management through activities, methods and techniques
- How Availability Management creates business value
- Triggers, input and output to other processes
- Establishing metrics to ensure process quality
IT Service Continuity Management (ITSC)
- Ensuring quality assurance when introducing services through effective ITSC management
- Illustrating the main activities
- Managing risks
- Planning for recovery
- Policies and principles
- Challenges and critical success factors
Information Security Management
- Analyzing how Information Security Management contributes to quality assurance for new services
- Aligning IT security with business security
- Ensuring confidentiality, integrity and availability
- How Information Security Management generates business value
- Activities, methods and techniques
- Key metrics to measure success
Demand Management
- Purpose, goals and objectives
- Influencing customer demand
- Coupling capacity with demand
- Activities, methods and techniques
Risk Management
- Risks relative to the Planning, Protection and Optimization process management
- Identifying the challenges, critical success factors and risks related to the other processes
- The risks directly related with Service Design
- How risks relate to the practice elements of Planning, Protection and Optimization
Roles and Responsibilities
- Capacity management
- Availability management
- IT Service Continuity management
- Information Security management
Technology and Implementation Considerations
- Generic requirements and evaluation criteria
- Special technology functions and features related to Planning, Protection and Optimization
- Good practices for implementation
- Determining the evaluation criteria for technology and process implementation
- Challenges, critical success factors and risks
- Considerations for planning and implementing Service Management technologies
Common Service Activities
- Analyzing operations performed in day-to-day activities
- The maturity model of technology management
- Aligning operations with the overall service and process objectives
- Service monitoring and control
Continual Service Improvement
- Implementing an effective CSI program
- CSI in respect to organizational change
- Best practice elements of CSI
- Measuring service performance
- Cost benefit justification
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.
- ITILŽ Release, Control and Validation Certified.
- ITILŽ Service Offering and Agreement Certified.
- ITILŽ Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
FAQ's8
What is ITILŽ PPO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?
- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae318c146290c041ca53897{"courses":[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}]
{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null}
it governance0The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.
cobit-5-implementation100002000business and process framework training and certificationit-governanceCOBIT5Ž Implementation Training Course
COBIT5Ž Implementation Training Course
trueimages/4.5falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5Ž Foundation Certification Training Course
COBIT5Ž Foundation Certification Training Course
trueimages/4false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}
it service management0In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
itil-intermediate-so-training100002000business and process framework training and certificationit-service-managementITILŽ Intermediate SO Certification Training
ITILŽ Intermediate SO Certification Training
trueimages/3.9false
The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":" <\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle<\/li>\t
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>\t
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence<\/li>\t
- How to measure Planning Protection and Optimization performance<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Understanding technology and implementation requirements in support of Planning Protection and Optimization<\/li>\t
- The challenges, critical success factors and risks related with Planning Protection and Optimization<\/li><\/ul>"}
What Will You Learn?1
Learning Objectives -
- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
- How to measure Planning Protection and Optimization performance
- The importance of IT Security and how it supports Planning Protection and Optimization
- Understanding technology and implementation requirements in support of Planning Protection and Optimization
- The challenges, critical success factors and risks related with Planning Protection and Optimization
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module<\/li>\t
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired<\/li>\t
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes<\/li>\t
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam<\/li><\/ul>"}
Course Objectives2
- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course
- The importance of IT Security and how it supports Planning Protection and Optimization
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam
{"tabName":"Audience","tabNumber":3,"content":"The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"}
Audience3The Planning Protection and Optimization Capability course will be of interest to:
- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.
- IT professionals involved in IT Service Management implementation and improvement programs
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Planning, Protection and Optimization in the context of the Service Lifecycle
- The Service value proposition
- Role of processes in Service Management
- How Service Management creates business value Core Planning, Protection and Optimization Processes
- Capacity Management
- Conducting capacity management to contribute to quality assurance
- Purpose, goals and objectives
- Delivering against Service Level targets
- Meeting cost and time constraints
- Activities, methods and techniques
- Fit-for-purpose and fit-for-use
Availability Management
- Contributing to quality for fit-for-purpose and fit-for-use services
- Scope of the process
- Enabling Availability Management through activities, methods and techniques
- How Availability Management creates business value
- Triggers, input and output to other processes
- Establishing metrics to ensure process quality
IT Service Continuity Management (ITSC)
- Ensuring quality assurance when introducing services through effective ITSC management
- Illustrating the main activities
- Managing risks
- Planning for recovery
- Policies and principles
- Challenges and critical success factors
Information Security Management
- Analyzing how Information Security Management contributes to quality assurance for new services
- Aligning IT security with business security
- Ensuring confidentiality, integrity and availability
- How Information Security Management generates business value
- Activities, methods and techniques
- Key metrics to measure success
Demand Management
- Purpose, goals and objectives
- Influencing customer demand
- Coupling capacity with demand
- Activities, methods and techniques
Risk Management
- Risks relative to the Planning, Protection and Optimization process management
- Identifying the challenges, critical success factors and risks related to the other processes
- The risks directly related with Service Design
- How risks relate to the practice elements of Planning, Protection and Optimization
Roles and Responsibilities
- Capacity management
- Availability management
- IT Service Continuity management
- Information Security management
Technology and Implementation Considerations
- Generic requirements and evaluation criteria
- Special technology functions and features related to Planning, Protection and Optimization
- Good practices for implementation
- Determining the evaluation criteria for technology and process implementation
- Challenges, critical success factors and risks
- Considerations for planning and implementing Service Management technologies
Common Service Activities
- Analyzing operations performed in day-to-day activities
- The maturity model of technology management
- Aligning operations with the overall service and process objectives
- Service monitoring and control
Continual Service Improvement
- Implementing an effective CSI program
- CSI in respect to organizational change
- Best practice elements of CSI
- Measuring service performance
- Cost benefit justification
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.
- ITILŽ Release, Control and Validation Certified.
- ITILŽ Service Offering and Agreement Certified.
- ITILŽ Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
FAQ's8
What is ITILŽ PPO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?
- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae318c146290c041ca53897{"courses":[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}]
{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null}
it governance0The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.
cobit-5-implementation100002000business and process framework training and certificationit-governanceCOBIT5Ž Implementation Training Course
COBIT5Ž Implementation Training Course
trueimages/4.5falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5Ž Foundation Certification Training Course
COBIT5Ž Foundation Certification Training Course
trueimages/4false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}
it service management0In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
itil-intermediate-so-training100002000business and process framework training and certificationit-service-managementITILŽ Intermediate SO Certification Training
ITILŽ Intermediate SO Certification Training
trueimages/3.9false
Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":" <\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle<\/li>\t
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>\t
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence<\/li>\t
- How to measure Planning Protection and Optimization performance<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Understanding technology and implementation requirements in support of Planning Protection and Optimization<\/li>\t
- The challenges, critical success factors and risks related with Planning Protection and Optimization<\/li><\/ul>"}
What Will You Learn?1
Learning Objectives -
- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
- How to measure Planning Protection and Optimization performance
- The importance of IT Security and how it supports Planning Protection and Optimization
- Understanding technology and implementation requirements in support of Planning Protection and Optimization
- The challenges, critical success factors and risks related with Planning Protection and Optimization
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module<\/li>\t
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired<\/li>\t
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes<\/li>\t
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam<\/li><\/ul>"}
Course Objectives2
- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course
- The importance of IT Security and how it supports Planning Protection and Optimization
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam
{"tabName":"Audience","tabNumber":3,"content":"The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"}
Audience3The Planning Protection and Optimization Capability course will be of interest to:
- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.
- IT professionals involved in IT Service Management implementation and improvement programs
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Planning, Protection and Optimization in the context of the Service Lifecycle
- The Service value proposition
- Role of processes in Service Management
- How Service Management creates business value Core Planning, Protection and Optimization Processes
- Capacity Management
- Conducting capacity management to contribute to quality assurance
- Purpose, goals and objectives
- Delivering against Service Level targets
- Meeting cost and time constraints
- Activities, methods and techniques
- Fit-for-purpose and fit-for-use
Availability Management
- Contributing to quality for fit-for-purpose and fit-for-use services
- Scope of the process
- Enabling Availability Management through activities, methods and techniques
- How Availability Management creates business value
- Triggers, input and output to other processes
- Establishing metrics to ensure process quality
IT Service Continuity Management (ITSC)
- Ensuring quality assurance when introducing services through effective ITSC management
- Illustrating the main activities
- Managing risks
- Planning for recovery
- Policies and principles
- Challenges and critical success factors
Information Security Management
- Analyzing how Information Security Management contributes to quality assurance for new services
- Aligning IT security with business security
- Ensuring confidentiality, integrity and availability
- How Information Security Management generates business value
- Activities, methods and techniques
- Key metrics to measure success
Demand Management
- Purpose, goals and objectives
- Influencing customer demand
- Coupling capacity with demand
- Activities, methods and techniques
Risk Management
- Risks relative to the Planning, Protection and Optimization process management
- Identifying the challenges, critical success factors and risks related to the other processes
- The risks directly related with Service Design
- How risks relate to the practice elements of Planning, Protection and Optimization
Roles and Responsibilities
- Capacity management
- Availability management
- IT Service Continuity management
- Information Security management
Technology and Implementation Considerations
- Generic requirements and evaluation criteria
- Special technology functions and features related to Planning, Protection and Optimization
- Good practices for implementation
- Determining the evaluation criteria for technology and process implementation
- Challenges, critical success factors and risks
- Considerations for planning and implementing Service Management technologies
Common Service Activities
- Analyzing operations performed in day-to-day activities
- The maturity model of technology management
- Aligning operations with the overall service and process objectives
- Service monitoring and control
Continual Service Improvement
- Implementing an effective CSI program
- CSI in respect to organizational change
- Best practice elements of CSI
- Measuring service performance
- Cost benefit justification
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.
- ITILŽ Release, Control and Validation Certified.
- ITILŽ Service Offering and Agreement Certified.
- ITILŽ Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
FAQ's8
What is ITILŽ PPO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?
- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae318c146290c041ca53897{"courses":[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}]
{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null}
it governance0The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.
cobit-5-implementation100002000business and process framework training and certificationit-governanceCOBIT5Ž Implementation Training Course
COBIT5Ž Implementation Training Course
trueimages/4.5falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5Ž Foundation Certification Training Course
COBIT5Ž Foundation Certification Training Course
trueimages/4false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}
it service management0In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
itil-intermediate-so-training100002000business and process framework training and certificationit-service-managementITILŽ Intermediate SO Certification Training
ITILŽ Intermediate SO Certification Training
trueimages/3.9false
<\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":" <\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle<\/li>\t
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>\t
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence<\/li>\t
- How to measure Planning Protection and Optimization performance<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Understanding technology and implementation requirements in support of Planning Protection and Optimization<\/li>\t
- The challenges, critical success factors and risks related with Planning Protection and Optimization<\/li><\/ul>"}
What Will You Learn?1
Learning Objectives -
- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
- How to measure Planning Protection and Optimization performance
- The importance of IT Security and how it supports Planning Protection and Optimization
- Understanding technology and implementation requirements in support of Planning Protection and Optimization
- The challenges, critical success factors and risks related with Planning Protection and Optimization
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module<\/li>\t
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired<\/li>\t
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes<\/li>\t
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam<\/li><\/ul>"}
Course Objectives2
- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course
- The importance of IT Security and how it supports Planning Protection and Optimization
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam
{"tabName":"Audience","tabNumber":3,"content":"The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"}
Audience3The Planning Protection and Optimization Capability course will be of interest to:
- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.
- IT professionals involved in IT Service Management implementation and improvement programs
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Planning, Protection and Optimization in the context of the Service Lifecycle
- The Service value proposition
- Role of processes in Service Management
- How Service Management creates business value Core Planning, Protection and Optimization Processes
- Capacity Management
- Conducting capacity management to contribute to quality assurance
- Purpose, goals and objectives
- Delivering against Service Level targets
- Meeting cost and time constraints
- Activities, methods and techniques
- Fit-for-purpose and fit-for-use
Availability Management
- Contributing to quality for fit-for-purpose and fit-for-use services
- Scope of the process
- Enabling Availability Management through activities, methods and techniques
- How Availability Management creates business value
- Triggers, input and output to other processes
- Establishing metrics to ensure process quality
IT Service Continuity Management (ITSC)
- Ensuring quality assurance when introducing services through effective ITSC management
- Illustrating the main activities
- Managing risks
- Planning for recovery
- Policies and principles
- Challenges and critical success factors
Information Security Management
- Analyzing how Information Security Management contributes to quality assurance for new services
- Aligning IT security with business security
- Ensuring confidentiality, integrity and availability
- How Information Security Management generates business value
- Activities, methods and techniques
- Key metrics to measure success
Demand Management
- Purpose, goals and objectives
- Influencing customer demand
- Coupling capacity with demand
- Activities, methods and techniques
Risk Management
- Risks relative to the Planning, Protection and Optimization process management
- Identifying the challenges, critical success factors and risks related to the other processes
- The risks directly related with Service Design
- How risks relate to the practice elements of Planning, Protection and Optimization
Roles and Responsibilities
- Capacity management
- Availability management
- IT Service Continuity management
- Information Security management
Technology and Implementation Considerations
- Generic requirements and evaluation criteria
- Special technology functions and features related to Planning, Protection and Optimization
- Good practices for implementation
- Determining the evaluation criteria for technology and process implementation
- Challenges, critical success factors and risks
- Considerations for planning and implementing Service Management technologies
Common Service Activities
- Analyzing operations performed in day-to-day activities
- The maturity model of technology management
- Aligning operations with the overall service and process objectives
- Service monitoring and control
Continual Service Improvement
- Implementing an effective CSI program
- CSI in respect to organizational change
- Best practice elements of CSI
- Measuring service performance
- Cost benefit justification
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.
- ITILŽ Release, Control and Validation Certified.
- ITILŽ Service Offering and Agreement Certified.
- ITILŽ Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
FAQ's8
What is ITILŽ PPO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?
- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae318c146290c041ca53897{"courses":[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}]
{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null}
it governance0The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.
cobit-5-implementation100002000business and process framework training and certificationit-governanceCOBIT5Ž Implementation Training Course
COBIT5Ž Implementation Training Course
trueimages/4.5falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5Ž Foundation Certification Training Course
COBIT5Ž Foundation Certification Training Course
trueimages/4false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}
it service management0In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
itil-intermediate-so-training100002000business and process framework training and certificationit-service-managementITILŽ Intermediate SO Certification Training
ITILŽ Intermediate SO Certification Training
trueimages/3.9false
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":" <\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle<\/li>\t
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>\t
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence<\/li>\t
- How to measure Planning Protection and Optimization performance<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Understanding technology and implementation requirements in support of Planning Protection and Optimization<\/li>\t
- The challenges, critical success factors and risks related with Planning Protection and Optimization<\/li><\/ul>"}
What Will You Learn?1
Learning Objectives -
- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
- How to measure Planning Protection and Optimization performance
- The importance of IT Security and how it supports Planning Protection and Optimization
- Understanding technology and implementation requirements in support of Planning Protection and Optimization
- The challenges, critical success factors and risks related with Planning Protection and Optimization
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module<\/li>\t
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired<\/li>\t
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes<\/li>\t
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam<\/li><\/ul>"}
Course Objectives2
- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course
- The importance of IT Security and how it supports Planning Protection and Optimization
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam
{"tabName":"Audience","tabNumber":3,"content":"The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"}
Audience3The Planning Protection and Optimization Capability course will be of interest to:
- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.
- IT professionals involved in IT Service Management implementation and improvement programs
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Planning, Protection and Optimization in the context of the Service Lifecycle
- The Service value proposition
- Role of processes in Service Management
- How Service Management creates business value Core Planning, Protection and Optimization Processes
- Capacity Management
- Conducting capacity management to contribute to quality assurance
- Purpose, goals and objectives
- Delivering against Service Level targets
- Meeting cost and time constraints
- Activities, methods and techniques
- Fit-for-purpose and fit-for-use
Availability Management
- Contributing to quality for fit-for-purpose and fit-for-use services
- Scope of the process
- Enabling Availability Management through activities, methods and techniques
- How Availability Management creates business value
- Triggers, input and output to other processes
- Establishing metrics to ensure process quality
IT Service Continuity Management (ITSC)
- Ensuring quality assurance when introducing services through effective ITSC management
- Illustrating the main activities
- Managing risks
- Planning for recovery
- Policies and principles
- Challenges and critical success factors
Information Security Management
- Analyzing how Information Security Management contributes to quality assurance for new services
- Aligning IT security with business security
- Ensuring confidentiality, integrity and availability
- How Information Security Management generates business value
- Activities, methods and techniques
- Key metrics to measure success
Demand Management
- Purpose, goals and objectives
- Influencing customer demand
- Coupling capacity with demand
- Activities, methods and techniques
Risk Management
- Risks relative to the Planning, Protection and Optimization process management
- Identifying the challenges, critical success factors and risks related to the other processes
- The risks directly related with Service Design
- How risks relate to the practice elements of Planning, Protection and Optimization
Roles and Responsibilities
- Capacity management
- Availability management
- IT Service Continuity management
- Information Security management
Technology and Implementation Considerations
- Generic requirements and evaluation criteria
- Special technology functions and features related to Planning, Protection and Optimization
- Good practices for implementation
- Determining the evaluation criteria for technology and process implementation
- Challenges, critical success factors and risks
- Considerations for planning and implementing Service Management technologies
Common Service Activities
- Analyzing operations performed in day-to-day activities
- The maturity model of technology management
- Aligning operations with the overall service and process objectives
- Service monitoring and control
Continual Service Improvement
- Implementing an effective CSI program
- CSI in respect to organizational change
- Best practice elements of CSI
- Measuring service performance
- Cost benefit justification
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.
- ITILŽ Release, Control and Validation Certified.
- ITILŽ Service Offering and Agreement Certified.
- ITILŽ Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
FAQ's8
What is ITILŽ PPO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?
- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae318c146290c041ca53897{"courses":[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}]
{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null}
it governance0The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.
cobit-5-implementation100002000business and process framework training and certificationit-governanceCOBIT5Ž Implementation Training Course
COBIT5Ž Implementation Training Course
trueimages/4.5falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5Ž Foundation Certification Training Course
COBIT5Ž Foundation Certification Training Course
trueimages/4false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}
it service management0In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
itil-intermediate-so-training100002000business and process framework training and certificationit-service-managementITILŽ Intermediate SO Certification Training
ITILŽ Intermediate SO Certification Training
trueimages/3.9false
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":" <\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle<\/li>\t
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>\t
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence<\/li>\t
- How to measure Planning Protection and Optimization performance<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Understanding technology and implementation requirements in support of Planning Protection and Optimization<\/li>\t
- The challenges, critical success factors and risks related with Planning Protection and Optimization<\/li><\/ul>"}
What Will You Learn?1
Learning Objectives -
- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
- How to measure Planning Protection and Optimization performance
- The importance of IT Security and how it supports Planning Protection and Optimization
- Understanding technology and implementation requirements in support of Planning Protection and Optimization
- The challenges, critical success factors and risks related with Planning Protection and Optimization
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module<\/li>\t
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired<\/li>\t
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes<\/li>\t
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam<\/li><\/ul>"}
Course Objectives2
- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course
- The importance of IT Security and how it supports Planning Protection and Optimization
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam
{"tabName":"Audience","tabNumber":3,"content":"The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"}
Audience3The Planning Protection and Optimization Capability course will be of interest to:
- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.
- IT professionals involved in IT Service Management implementation and improvement programs
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Planning, Protection and Optimization in the context of the Service Lifecycle
- The Service value proposition
- Role of processes in Service Management
- How Service Management creates business value Core Planning, Protection and Optimization Processes
- Capacity Management
- Conducting capacity management to contribute to quality assurance
- Purpose, goals and objectives
- Delivering against Service Level targets
- Meeting cost and time constraints
- Activities, methods and techniques
- Fit-for-purpose and fit-for-use
Availability Management
- Contributing to quality for fit-for-purpose and fit-for-use services
- Scope of the process
- Enabling Availability Management through activities, methods and techniques
- How Availability Management creates business value
- Triggers, input and output to other processes
- Establishing metrics to ensure process quality
IT Service Continuity Management (ITSC)
- Ensuring quality assurance when introducing services through effective ITSC management
- Illustrating the main activities
- Managing risks
- Planning for recovery
- Policies and principles
- Challenges and critical success factors
Information Security Management
- Analyzing how Information Security Management contributes to quality assurance for new services
- Aligning IT security with business security
- Ensuring confidentiality, integrity and availability
- How Information Security Management generates business value
- Activities, methods and techniques
- Key metrics to measure success
Demand Management
- Purpose, goals and objectives
- Influencing customer demand
- Coupling capacity with demand
- Activities, methods and techniques
Risk Management
- Risks relative to the Planning, Protection and Optimization process management
- Identifying the challenges, critical success factors and risks related to the other processes
- The risks directly related with Service Design
- How risks relate to the practice elements of Planning, Protection and Optimization
Roles and Responsibilities
- Capacity management
- Availability management
- IT Service Continuity management
- Information Security management
Technology and Implementation Considerations
- Generic requirements and evaluation criteria
- Special technology functions and features related to Planning, Protection and Optimization
- Good practices for implementation
- Determining the evaluation criteria for technology and process implementation
- Challenges, critical success factors and risks
- Considerations for planning and implementing Service Management technologies
Common Service Activities
- Analyzing operations performed in day-to-day activities
- The maturity model of technology management
- Aligning operations with the overall service and process objectives
- Service monitoring and control
Continual Service Improvement
- Implementing an effective CSI program
- CSI in respect to organizational change
- Best practice elements of CSI
- Measuring service performance
- Cost benefit justification
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.
- ITILŽ Release, Control and Validation Certified.
- ITILŽ Service Offering and Agreement Certified.
- ITILŽ Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
FAQ's8
What is ITILŽ PPO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?
- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae318c146290c041ca53897{"courses":[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}]
{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null}
it governance0The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.
cobit-5-implementation100002000business and process framework training and certificationit-governanceCOBIT5Ž Implementation Training Course
COBIT5Ž Implementation Training Course
trueimages/4.5falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5Ž Foundation Certification Training Course
COBIT5Ž Foundation Certification Training Course
trueimages/4false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}
it service management0In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
itil-intermediate-so-training100002000business and process framework training and certificationit-service-managementITILŽ Intermediate SO Certification Training
ITILŽ Intermediate SO Certification Training
trueimages/3.9false
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":" <\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle<\/li>\t
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>\t
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence<\/li>\t
- How to measure Planning Protection and Optimization performance<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Understanding technology and implementation requirements in support of Planning Protection and Optimization<\/li>\t
- The challenges, critical success factors and risks related with Planning Protection and Optimization<\/li><\/ul>"}
What Will You Learn?1
Learning Objectives -
- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
- How to measure Planning Protection and Optimization performance
- The importance of IT Security and how it supports Planning Protection and Optimization
- Understanding technology and implementation requirements in support of Planning Protection and Optimization
- The challenges, critical success factors and risks related with Planning Protection and Optimization
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module<\/li>\t
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired<\/li>\t
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes<\/li>\t
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam<\/li><\/ul>"}
Course Objectives2
- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course
- The importance of IT Security and how it supports Planning Protection and Optimization
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam
{"tabName":"Audience","tabNumber":3,"content":"The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"}
Audience3The Planning Protection and Optimization Capability course will be of interest to:
- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.
- IT professionals involved in IT Service Management implementation and improvement programs
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Planning, Protection and Optimization in the context of the Service Lifecycle
- The Service value proposition
- Role of processes in Service Management
- How Service Management creates business value Core Planning, Protection and Optimization Processes
- Capacity Management
- Conducting capacity management to contribute to quality assurance
- Purpose, goals and objectives
- Delivering against Service Level targets
- Meeting cost and time constraints
- Activities, methods and techniques
- Fit-for-purpose and fit-for-use
Availability Management
- Contributing to quality for fit-for-purpose and fit-for-use services
- Scope of the process
- Enabling Availability Management through activities, methods and techniques
- How Availability Management creates business value
- Triggers, input and output to other processes
- Establishing metrics to ensure process quality
IT Service Continuity Management (ITSC)
- Ensuring quality assurance when introducing services through effective ITSC management
- Illustrating the main activities
- Managing risks
- Planning for recovery
- Policies and principles
- Challenges and critical success factors
Information Security Management
- Analyzing how Information Security Management contributes to quality assurance for new services
- Aligning IT security with business security
- Ensuring confidentiality, integrity and availability
- How Information Security Management generates business value
- Activities, methods and techniques
- Key metrics to measure success
Demand Management
- Purpose, goals and objectives
- Influencing customer demand
- Coupling capacity with demand
- Activities, methods and techniques
Risk Management
- Risks relative to the Planning, Protection and Optimization process management
- Identifying the challenges, critical success factors and risks related to the other processes
- The risks directly related with Service Design
- How risks relate to the practice elements of Planning, Protection and Optimization
Roles and Responsibilities
- Capacity management
- Availability management
- IT Service Continuity management
- Information Security management
Technology and Implementation Considerations
- Generic requirements and evaluation criteria
- Special technology functions and features related to Planning, Protection and Optimization
- Good practices for implementation
- Determining the evaluation criteria for technology and process implementation
- Challenges, critical success factors and risks
- Considerations for planning and implementing Service Management technologies
Common Service Activities
- Analyzing operations performed in day-to-day activities
- The maturity model of technology management
- Aligning operations with the overall service and process objectives
- Service monitoring and control
Continual Service Improvement
- Implementing an effective CSI program
- CSI in respect to organizational change
- Best practice elements of CSI
- Measuring service performance
- Cost benefit justification
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.
- ITILŽ Release, Control and Validation Certified.
- ITILŽ Service Offering and Agreement Certified.
- ITILŽ Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
FAQ's8
What is ITILŽ PPO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?
- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae318c146290c041ca53897{"courses":[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}]
{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null}
it governance0The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.
cobit-5-implementation100002000business and process framework training and certificationit-governanceCOBIT5Ž Implementation Training Course
COBIT5Ž Implementation Training Course
trueimages/4.5falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5Ž Foundation Certification Training Course
COBIT5Ž Foundation Certification Training Course
trueimages/4false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}
it service management0In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
itil-intermediate-so-training100002000business and process framework training and certificationit-service-managementITILŽ Intermediate SO Certification Training
ITILŽ Intermediate SO Certification Training
trueimages/3.9false
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":" <\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle<\/li>\t
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>\t
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence<\/li>\t
- How to measure Planning Protection and Optimization performance<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Understanding technology and implementation requirements in support of Planning Protection and Optimization<\/li>\t
- The challenges, critical success factors and risks related with Planning Protection and Optimization<\/li><\/ul>"}
What Will You Learn?1
Learning Objectives -
- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
- How to measure Planning Protection and Optimization performance
- The importance of IT Security and how it supports Planning Protection and Optimization
- Understanding technology and implementation requirements in support of Planning Protection and Optimization
- The challenges, critical success factors and risks related with Planning Protection and Optimization
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module<\/li>\t
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired<\/li>\t
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes<\/li>\t
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam<\/li><\/ul>"}
Course Objectives2
- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course
- The importance of IT Security and how it supports Planning Protection and Optimization
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam
{"tabName":"Audience","tabNumber":3,"content":"The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"}
Audience3The Planning Protection and Optimization Capability course will be of interest to:
- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.
- IT professionals involved in IT Service Management implementation and improvement programs
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Planning, Protection and Optimization in the context of the Service Lifecycle
- The Service value proposition
- Role of processes in Service Management
- How Service Management creates business value Core Planning, Protection and Optimization Processes
- Capacity Management
- Conducting capacity management to contribute to quality assurance
- Purpose, goals and objectives
- Delivering against Service Level targets
- Meeting cost and time constraints
- Activities, methods and techniques
- Fit-for-purpose and fit-for-use
Availability Management
- Contributing to quality for fit-for-purpose and fit-for-use services
- Scope of the process
- Enabling Availability Management through activities, methods and techniques
- How Availability Management creates business value
- Triggers, input and output to other processes
- Establishing metrics to ensure process quality
IT Service Continuity Management (ITSC)
- Ensuring quality assurance when introducing services through effective ITSC management
- Illustrating the main activities
- Managing risks
- Planning for recovery
- Policies and principles
- Challenges and critical success factors
Information Security Management
- Analyzing how Information Security Management contributes to quality assurance for new services
- Aligning IT security with business security
- Ensuring confidentiality, integrity and availability
- How Information Security Management generates business value
- Activities, methods and techniques
- Key metrics to measure success
Demand Management
- Purpose, goals and objectives
- Influencing customer demand
- Coupling capacity with demand
- Activities, methods and techniques
Risk Management
- Risks relative to the Planning, Protection and Optimization process management
- Identifying the challenges, critical success factors and risks related to the other processes
- The risks directly related with Service Design
- How risks relate to the practice elements of Planning, Protection and Optimization
Roles and Responsibilities
- Capacity management
- Availability management
- IT Service Continuity management
- Information Security management
Technology and Implementation Considerations
- Generic requirements and evaluation criteria
- Special technology functions and features related to Planning, Protection and Optimization
- Good practices for implementation
- Determining the evaluation criteria for technology and process implementation
- Challenges, critical success factors and risks
- Considerations for planning and implementing Service Management technologies
Common Service Activities
- Analyzing operations performed in day-to-day activities
- The maturity model of technology management
- Aligning operations with the overall service and process objectives
- Service monitoring and control
Continual Service Improvement
- Implementing an effective CSI program
- CSI in respect to organizational change
- Best practice elements of CSI
- Measuring service performance
- Cost benefit justification
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.
- ITILŽ Release, Control and Validation Certified.
- ITILŽ Service Offering and Agreement Certified.
- ITILŽ Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
FAQ's8
What is ITILŽ PPO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?
- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae318c146290c041ca53897{"courses":[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}]
{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null}
it governance0The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.
cobit-5-implementation100002000business and process framework training and certificationit-governanceCOBIT5Ž Implementation Training Course
COBIT5Ž Implementation Training Course
trueimages/4.5falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5Ž Foundation Certification Training Course
COBIT5Ž Foundation Certification Training Course
trueimages/4false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}
it service management0In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
itil-intermediate-so-training100002000business and process framework training and certificationit-service-managementITILŽ Intermediate SO Certification Training
ITILŽ Intermediate SO Certification Training
trueimages/3.9false
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":" <\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle<\/li>\t
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>\t
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence<\/li>\t
- How to measure Planning Protection and Optimization performance<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Understanding technology and implementation requirements in support of Planning Protection and Optimization<\/li>\t
- The challenges, critical success factors and risks related with Planning Protection and Optimization<\/li><\/ul>"}
What Will You Learn?1
Learning Objectives -
- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
- How to measure Planning Protection and Optimization performance
- The importance of IT Security and how it supports Planning Protection and Optimization
- Understanding technology and implementation requirements in support of Planning Protection and Optimization
- The challenges, critical success factors and risks related with Planning Protection and Optimization
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module<\/li>\t
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired<\/li>\t
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes<\/li>\t
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam<\/li><\/ul>"}
Course Objectives2
- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course
- The importance of IT Security and how it supports Planning Protection and Optimization
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam
{"tabName":"Audience","tabNumber":3,"content":"The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"}
Audience3The Planning Protection and Optimization Capability course will be of interest to:
- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.
- IT professionals involved in IT Service Management implementation and improvement programs
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Planning, Protection and Optimization in the context of the Service Lifecycle
- The Service value proposition
- Role of processes in Service Management
- How Service Management creates business value Core Planning, Protection and Optimization Processes
- Capacity Management
- Conducting capacity management to contribute to quality assurance
- Purpose, goals and objectives
- Delivering against Service Level targets
- Meeting cost and time constraints
- Activities, methods and techniques
- Fit-for-purpose and fit-for-use
Availability Management
- Contributing to quality for fit-for-purpose and fit-for-use services
- Scope of the process
- Enabling Availability Management through activities, methods and techniques
- How Availability Management creates business value
- Triggers, input and output to other processes
- Establishing metrics to ensure process quality
IT Service Continuity Management (ITSC)
- Ensuring quality assurance when introducing services through effective ITSC management
- Illustrating the main activities
- Managing risks
- Planning for recovery
- Policies and principles
- Challenges and critical success factors
Information Security Management
- Analyzing how Information Security Management contributes to quality assurance for new services
- Aligning IT security with business security
- Ensuring confidentiality, integrity and availability
- How Information Security Management generates business value
- Activities, methods and techniques
- Key metrics to measure success
Demand Management
- Purpose, goals and objectives
- Influencing customer demand
- Coupling capacity with demand
- Activities, methods and techniques
Risk Management
- Risks relative to the Planning, Protection and Optimization process management
- Identifying the challenges, critical success factors and risks related to the other processes
- The risks directly related with Service Design
- How risks relate to the practice elements of Planning, Protection and Optimization
Roles and Responsibilities
- Capacity management
- Availability management
- IT Service Continuity management
- Information Security management
Technology and Implementation Considerations
- Generic requirements and evaluation criteria
- Special technology functions and features related to Planning, Protection and Optimization
- Good practices for implementation
- Determining the evaluation criteria for technology and process implementation
- Challenges, critical success factors and risks
- Considerations for planning and implementing Service Management technologies
Common Service Activities
- Analyzing operations performed in day-to-day activities
- The maturity model of technology management
- Aligning operations with the overall service and process objectives
- Service monitoring and control
Continual Service Improvement
- Implementing an effective CSI program
- CSI in respect to organizational change
- Best practice elements of CSI
- Measuring service performance
- Cost benefit justification
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.
- ITILŽ Release, Control and Validation Certified.
- ITILŽ Service Offering and Agreement Certified.
- ITILŽ Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
FAQ's8
What is ITILŽ PPO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?
- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae318c146290c041ca53897{"courses":[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}]
{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null}
it governance0The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.
cobit-5-implementation100002000business and process framework training and certificationit-governanceCOBIT5Ž Implementation Training Course
COBIT5Ž Implementation Training Course
trueimages/4.5falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5Ž Foundation Certification Training Course
COBIT5Ž Foundation Certification Training Course
trueimages/4false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}
it service management0In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
itil-intermediate-so-training100002000business and process framework training and certificationit-service-managementITILŽ Intermediate SO Certification Training
ITILŽ Intermediate SO Certification Training
trueimages/3.9false
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":" <\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle<\/li>\t
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>\t
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence<\/li>\t
- How to measure Planning Protection and Optimization performance<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Understanding technology and implementation requirements in support of Planning Protection and Optimization<\/li>\t
- The challenges, critical success factors and risks related with Planning Protection and Optimization<\/li><\/ul>"}
What Will You Learn?1
Learning Objectives -
- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
- How to measure Planning Protection and Optimization performance
- The importance of IT Security and how it supports Planning Protection and Optimization
- Understanding technology and implementation requirements in support of Planning Protection and Optimization
- The challenges, critical success factors and risks related with Planning Protection and Optimization
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module<\/li>\t
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired<\/li>\t
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes<\/li>\t
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam<\/li><\/ul>"}
Course Objectives2
- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course
- The importance of IT Security and how it supports Planning Protection and Optimization
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam
{"tabName":"Audience","tabNumber":3,"content":"The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"}
Audience3The Planning Protection and Optimization Capability course will be of interest to:
- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.
- IT professionals involved in IT Service Management implementation and improvement programs
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Planning, Protection and Optimization in the context of the Service Lifecycle
- The Service value proposition
- Role of processes in Service Management
- How Service Management creates business value Core Planning, Protection and Optimization Processes
- Capacity Management
- Conducting capacity management to contribute to quality assurance
- Purpose, goals and objectives
- Delivering against Service Level targets
- Meeting cost and time constraints
- Activities, methods and techniques
- Fit-for-purpose and fit-for-use
Availability Management
- Contributing to quality for fit-for-purpose and fit-for-use services
- Scope of the process
- Enabling Availability Management through activities, methods and techniques
- How Availability Management creates business value
- Triggers, input and output to other processes
- Establishing metrics to ensure process quality
IT Service Continuity Management (ITSC)
- Ensuring quality assurance when introducing services through effective ITSC management
- Illustrating the main activities
- Managing risks
- Planning for recovery
- Policies and principles
- Challenges and critical success factors
Information Security Management
- Analyzing how Information Security Management contributes to quality assurance for new services
- Aligning IT security with business security
- Ensuring confidentiality, integrity and availability
- How Information Security Management generates business value
- Activities, methods and techniques
- Key metrics to measure success
Demand Management
- Purpose, goals and objectives
- Influencing customer demand
- Coupling capacity with demand
- Activities, methods and techniques
Risk Management
- Risks relative to the Planning, Protection and Optimization process management
- Identifying the challenges, critical success factors and risks related to the other processes
- The risks directly related with Service Design
- How risks relate to the practice elements of Planning, Protection and Optimization
Roles and Responsibilities
- Capacity management
- Availability management
- IT Service Continuity management
- Information Security management
Technology and Implementation Considerations
- Generic requirements and evaluation criteria
- Special technology functions and features related to Planning, Protection and Optimization
- Good practices for implementation
- Determining the evaluation criteria for technology and process implementation
- Challenges, critical success factors and risks
- Considerations for planning and implementing Service Management technologies
Common Service Activities
- Analyzing operations performed in day-to-day activities
- The maturity model of technology management
- Aligning operations with the overall service and process objectives
- Service monitoring and control
Continual Service Improvement
- Implementing an effective CSI program
- CSI in respect to organizational change
- Best practice elements of CSI
- Measuring service performance
- Cost benefit justification
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.
- ITILŽ Release, Control and Validation Certified.
- ITILŽ Service Offering and Agreement Certified.
- ITILŽ Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
FAQ's8
What is ITILŽ PPO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?
- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae318c146290c041ca53897{"courses":[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}]
{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null}
it governance0The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.
cobit-5-implementation100002000business and process framework training and certificationit-governanceCOBIT5Ž Implementation Training Course
COBIT5Ž Implementation Training Course
trueimages/4.5falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5Ž Foundation Certification Training Course
COBIT5Ž Foundation Certification Training Course
trueimages/4false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}
it service management0In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
itil-intermediate-so-training100002000business and process framework training and certificationit-service-managementITILŽ Intermediate SO Certification Training
ITILŽ Intermediate SO Certification Training
trueimages/3.9false
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":" <\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle<\/li>\t
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>\t
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence<\/li>\t
- How to measure Planning Protection and Optimization performance<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Understanding technology and implementation requirements in support of Planning Protection and Optimization<\/li>\t
- The challenges, critical success factors and risks related with Planning Protection and Optimization<\/li><\/ul>"}
What Will You Learn?1
Learning Objectives -
- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
- How to measure Planning Protection and Optimization performance
- The importance of IT Security and how it supports Planning Protection and Optimization
- Understanding technology and implementation requirements in support of Planning Protection and Optimization
- The challenges, critical success factors and risks related with Planning Protection and Optimization
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module<\/li>\t
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired<\/li>\t
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes<\/li>\t
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam<\/li><\/ul>"}
Course Objectives2
- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course
- The importance of IT Security and how it supports Planning Protection and Optimization
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam
{"tabName":"Audience","tabNumber":3,"content":"The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"}
Audience3The Planning Protection and Optimization Capability course will be of interest to:
- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.
- IT professionals involved in IT Service Management implementation and improvement programs
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Planning, Protection and Optimization in the context of the Service Lifecycle
- The Service value proposition
- Role of processes in Service Management
- How Service Management creates business value Core Planning, Protection and Optimization Processes
- Capacity Management
- Conducting capacity management to contribute to quality assurance
- Purpose, goals and objectives
- Delivering against Service Level targets
- Meeting cost and time constraints
- Activities, methods and techniques
- Fit-for-purpose and fit-for-use
Availability Management
- Contributing to quality for fit-for-purpose and fit-for-use services
- Scope of the process
- Enabling Availability Management through activities, methods and techniques
- How Availability Management creates business value
- Triggers, input and output to other processes
- Establishing metrics to ensure process quality
IT Service Continuity Management (ITSC)
- Ensuring quality assurance when introducing services through effective ITSC management
- Illustrating the main activities
- Managing risks
- Planning for recovery
- Policies and principles
- Challenges and critical success factors
Information Security Management
- Analyzing how Information Security Management contributes to quality assurance for new services
- Aligning IT security with business security
- Ensuring confidentiality, integrity and availability
- How Information Security Management generates business value
- Activities, methods and techniques
- Key metrics to measure success
Demand Management
- Purpose, goals and objectives
- Influencing customer demand
- Coupling capacity with demand
- Activities, methods and techniques
Risk Management
- Risks relative to the Planning, Protection and Optimization process management
- Identifying the challenges, critical success factors and risks related to the other processes
- The risks directly related with Service Design
- How risks relate to the practice elements of Planning, Protection and Optimization
Roles and Responsibilities
- Capacity management
- Availability management
- IT Service Continuity management
- Information Security management
Technology and Implementation Considerations
- Generic requirements and evaluation criteria
- Special technology functions and features related to Planning, Protection and Optimization
- Good practices for implementation
- Determining the evaluation criteria for technology and process implementation
- Challenges, critical success factors and risks
- Considerations for planning and implementing Service Management technologies
Common Service Activities
- Analyzing operations performed in day-to-day activities
- The maturity model of technology management
- Aligning operations with the overall service and process objectives
- Service monitoring and control
Continual Service Improvement
- Implementing an effective CSI program
- CSI in respect to organizational change
- Best practice elements of CSI
- Measuring service performance
- Cost benefit justification
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.
- ITILŽ Release, Control and Validation Certified.
- ITILŽ Service Offering and Agreement Certified.
- ITILŽ Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
FAQ's8
What is ITILŽ PPO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?
- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae318c146290c041ca53897{"courses":[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}]
{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null}
it governance0The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.
cobit-5-implementation100002000business and process framework training and certificationit-governanceCOBIT5Ž Implementation Training Course
COBIT5Ž Implementation Training Course
trueimages/4.5falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5Ž Foundation Certification Training Course
COBIT5Ž Foundation Certification Training Course
trueimages/4false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}
it service management0In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
itil-intermediate-so-training100002000business and process framework training and certificationit-service-managementITILŽ Intermediate SO Certification Training
ITILŽ Intermediate SO Certification Training
trueimages/3.9false
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":" <\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle<\/li>\t
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>\t
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence<\/li>\t
- How to measure Planning Protection and Optimization performance<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Understanding technology and implementation requirements in support of Planning Protection and Optimization<\/li>\t
- The challenges, critical success factors and risks related with Planning Protection and Optimization<\/li><\/ul>"}
What Will You Learn?1
Learning Objectives -
- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
- How to measure Planning Protection and Optimization performance
- The importance of IT Security and how it supports Planning Protection and Optimization
- Understanding technology and implementation requirements in support of Planning Protection and Optimization
- The challenges, critical success factors and risks related with Planning Protection and Optimization
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module<\/li>\t
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired<\/li>\t
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes<\/li>\t
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam<\/li><\/ul>"}
Course Objectives2
- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course
- The importance of IT Security and how it supports Planning Protection and Optimization
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam
{"tabName":"Audience","tabNumber":3,"content":"The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"}
Audience3The Planning Protection and Optimization Capability course will be of interest to:
- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.
- IT professionals involved in IT Service Management implementation and improvement programs
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Planning, Protection and Optimization in the context of the Service Lifecycle
- The Service value proposition
- Role of processes in Service Management
- How Service Management creates business value Core Planning, Protection and Optimization Processes
- Capacity Management
- Conducting capacity management to contribute to quality assurance
- Purpose, goals and objectives
- Delivering against Service Level targets
- Meeting cost and time constraints
- Activities, methods and techniques
- Fit-for-purpose and fit-for-use
Availability Management
- Contributing to quality for fit-for-purpose and fit-for-use services
- Scope of the process
- Enabling Availability Management through activities, methods and techniques
- How Availability Management creates business value
- Triggers, input and output to other processes
- Establishing metrics to ensure process quality
IT Service Continuity Management (ITSC)
- Ensuring quality assurance when introducing services through effective ITSC management
- Illustrating the main activities
- Managing risks
- Planning for recovery
- Policies and principles
- Challenges and critical success factors
Information Security Management
- Analyzing how Information Security Management contributes to quality assurance for new services
- Aligning IT security with business security
- Ensuring confidentiality, integrity and availability
- How Information Security Management generates business value
- Activities, methods and techniques
- Key metrics to measure success
Demand Management
- Purpose, goals and objectives
- Influencing customer demand
- Coupling capacity with demand
- Activities, methods and techniques
Risk Management
- Risks relative to the Planning, Protection and Optimization process management
- Identifying the challenges, critical success factors and risks related to the other processes
- The risks directly related with Service Design
- How risks relate to the practice elements of Planning, Protection and Optimization
Roles and Responsibilities
- Capacity management
- Availability management
- IT Service Continuity management
- Information Security management
Technology and Implementation Considerations
- Generic requirements and evaluation criteria
- Special technology functions and features related to Planning, Protection and Optimization
- Good practices for implementation
- Determining the evaluation criteria for technology and process implementation
- Challenges, critical success factors and risks
- Considerations for planning and implementing Service Management technologies
Common Service Activities
- Analyzing operations performed in day-to-day activities
- The maturity model of technology management
- Aligning operations with the overall service and process objectives
- Service monitoring and control
Continual Service Improvement
- Implementing an effective CSI program
- CSI in respect to organizational change
- Best practice elements of CSI
- Measuring service performance
- Cost benefit justification
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.
- ITILŽ Release, Control and Validation Certified.
- ITILŽ Service Offering and Agreement Certified.
- ITILŽ Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
FAQ's8
What is ITILŽ PPO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?
- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae318c146290c041ca53897{"courses":[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}]
{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null}
it governance0The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.
cobit-5-implementation100002000business and process framework training and certificationit-governanceCOBIT5Ž Implementation Training Course
COBIT5Ž Implementation Training Course
trueimages/4.5falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5Ž Foundation Certification Training Course
COBIT5Ž Foundation Certification Training Course
trueimages/4false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}
it service management0In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
itil-intermediate-so-training100002000business and process framework training and certificationit-service-managementITILŽ Intermediate SO Certification Training
ITILŽ Intermediate SO Certification Training
trueimages/3.9false
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":" <\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle<\/li>\t
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>\t
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence<\/li>\t
- How to measure Planning Protection and Optimization performance<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Understanding technology and implementation requirements in support of Planning Protection and Optimization<\/li>\t
- The challenges, critical success factors and risks related with Planning Protection and Optimization<\/li><\/ul>"}
What Will You Learn?1
Learning Objectives -
- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
- How to measure Planning Protection and Optimization performance
- The importance of IT Security and how it supports Planning Protection and Optimization
- Understanding technology and implementation requirements in support of Planning Protection and Optimization
- The challenges, critical success factors and risks related with Planning Protection and Optimization
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module<\/li>\t
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired<\/li>\t
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes<\/li>\t
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam<\/li><\/ul>"}
Course Objectives2
- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course
- The importance of IT Security and how it supports Planning Protection and Optimization
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam
{"tabName":"Audience","tabNumber":3,"content":"The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"}
Audience3The Planning Protection and Optimization Capability course will be of interest to:
- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.
- IT professionals involved in IT Service Management implementation and improvement programs
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Planning, Protection and Optimization in the context of the Service Lifecycle
- The Service value proposition
- Role of processes in Service Management
- How Service Management creates business value Core Planning, Protection and Optimization Processes
- Capacity Management
- Conducting capacity management to contribute to quality assurance
- Purpose, goals and objectives
- Delivering against Service Level targets
- Meeting cost and time constraints
- Activities, methods and techniques
- Fit-for-purpose and fit-for-use
Availability Management
- Contributing to quality for fit-for-purpose and fit-for-use services
- Scope of the process
- Enabling Availability Management through activities, methods and techniques
- How Availability Management creates business value
- Triggers, input and output to other processes
- Establishing metrics to ensure process quality
IT Service Continuity Management (ITSC)
- Ensuring quality assurance when introducing services through effective ITSC management
- Illustrating the main activities
- Managing risks
- Planning for recovery
- Policies and principles
- Challenges and critical success factors
Information Security Management
- Analyzing how Information Security Management contributes to quality assurance for new services
- Aligning IT security with business security
- Ensuring confidentiality, integrity and availability
- How Information Security Management generates business value
- Activities, methods and techniques
- Key metrics to measure success
Demand Management
- Purpose, goals and objectives
- Influencing customer demand
- Coupling capacity with demand
- Activities, methods and techniques
Risk Management
- Risks relative to the Planning, Protection and Optimization process management
- Identifying the challenges, critical success factors and risks related to the other processes
- The risks directly related with Service Design
- How risks relate to the practice elements of Planning, Protection and Optimization
Roles and Responsibilities
- Capacity management
- Availability management
- IT Service Continuity management
- Information Security management
Technology and Implementation Considerations
- Generic requirements and evaluation criteria
- Special technology functions and features related to Planning, Protection and Optimization
- Good practices for implementation
- Determining the evaluation criteria for technology and process implementation
- Challenges, critical success factors and risks
- Considerations for planning and implementing Service Management technologies
Common Service Activities
- Analyzing operations performed in day-to-day activities
- The maturity model of technology management
- Aligning operations with the overall service and process objectives
- Service monitoring and control
Continual Service Improvement
- Implementing an effective CSI program
- CSI in respect to organizational change
- Best practice elements of CSI
- Measuring service performance
- Cost benefit justification
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.
- ITILŽ Release, Control and Validation Certified.
- ITILŽ Service Offering and Agreement Certified.
- ITILŽ Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
FAQ's8
What is ITILŽ PPO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?
- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae318c146290c041ca53897{"courses":[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}]
{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null}
it governance0The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.
cobit-5-implementation100002000business and process framework training and certificationit-governanceCOBIT5Ž Implementation Training Course
COBIT5Ž Implementation Training Course
trueimages/4.5falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5Ž Foundation Certification Training Course
COBIT5Ž Foundation Certification Training Course
trueimages/4false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}
it service management0In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
itil-intermediate-so-training100002000business and process framework training and certificationit-service-managementITILŽ Intermediate SO Certification Training
ITILŽ Intermediate SO Certification Training
trueimages/3.9false
<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":" <\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle<\/li>\t
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>\t
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence<\/li>\t
- How to measure Planning Protection and Optimization performance<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Understanding technology and implementation requirements in support of Planning Protection and Optimization<\/li>\t
- The challenges, critical success factors and risks related with Planning Protection and Optimization<\/li><\/ul>"}
What Will You Learn?1
Learning Objectives -
- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
- How to measure Planning Protection and Optimization performance
- The importance of IT Security and how it supports Planning Protection and Optimization
- Understanding technology and implementation requirements in support of Planning Protection and Optimization
- The challenges, critical success factors and risks related with Planning Protection and Optimization
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module<\/li>\t
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired<\/li>\t
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes<\/li>\t
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam<\/li><\/ul>"}
Course Objectives2
- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course
- The importance of IT Security and how it supports Planning Protection and Optimization
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam
{"tabName":"Audience","tabNumber":3,"content":"The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"}
Audience3The Planning Protection and Optimization Capability course will be of interest to:
- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.
- IT professionals involved in IT Service Management implementation and improvement programs
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Planning, Protection and Optimization in the context of the Service Lifecycle
- The Service value proposition
- Role of processes in Service Management
- How Service Management creates business value Core Planning, Protection and Optimization Processes
- Capacity Management
- Conducting capacity management to contribute to quality assurance
- Purpose, goals and objectives
- Delivering against Service Level targets
- Meeting cost and time constraints
- Activities, methods and techniques
- Fit-for-purpose and fit-for-use
Availability Management
- Contributing to quality for fit-for-purpose and fit-for-use services
- Scope of the process
- Enabling Availability Management through activities, methods and techniques
- How Availability Management creates business value
- Triggers, input and output to other processes
- Establishing metrics to ensure process quality
IT Service Continuity Management (ITSC)
- Ensuring quality assurance when introducing services through effective ITSC management
- Illustrating the main activities
- Managing risks
- Planning for recovery
- Policies and principles
- Challenges and critical success factors
Information Security Management
- Analyzing how Information Security Management contributes to quality assurance for new services
- Aligning IT security with business security
- Ensuring confidentiality, integrity and availability
- How Information Security Management generates business value
- Activities, methods and techniques
- Key metrics to measure success
Demand Management
- Purpose, goals and objectives
- Influencing customer demand
- Coupling capacity with demand
- Activities, methods and techniques
Risk Management
- Risks relative to the Planning, Protection and Optimization process management
- Identifying the challenges, critical success factors and risks related to the other processes
- The risks directly related with Service Design
- How risks relate to the practice elements of Planning, Protection and Optimization
Roles and Responsibilities
- Capacity management
- Availability management
- IT Service Continuity management
- Information Security management
Technology and Implementation Considerations
- Generic requirements and evaluation criteria
- Special technology functions and features related to Planning, Protection and Optimization
- Good practices for implementation
- Determining the evaluation criteria for technology and process implementation
- Challenges, critical success factors and risks
- Considerations for planning and implementing Service Management technologies
Common Service Activities
- Analyzing operations performed in day-to-day activities
- The maturity model of technology management
- Aligning operations with the overall service and process objectives
- Service monitoring and control
Continual Service Improvement
- Implementing an effective CSI program
- CSI in respect to organizational change
- Best practice elements of CSI
- Measuring service performance
- Cost benefit justification
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.
- ITILŽ Release, Control and Validation Certified.
- ITILŽ Service Offering and Agreement Certified.
- ITILŽ Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
FAQ's8
What is ITILŽ PPO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?
- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae318c146290c041ca53897{"courses":[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
[{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}]
{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null}
it governance0The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.
cobit-5-implementation100002000business and process framework training and certificationit-governanceCOBIT5Ž Implementation Training Course
COBIT5Ž Implementation Training Course
trueimages/4.5falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5Ž Foundation Certification Training Course
COBIT5Ž Foundation Certification Training Course
trueimages/4false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}
it service management0In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
itil-intermediate-so-training100002000business and process framework training and certificationit-service-managementITILŽ Intermediate SO Certification Training
ITILŽ Intermediate SO Certification Training
trueimages/3.9false
<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
<\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}]
<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle<\/li>\t
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>\t
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence<\/li>\t
- How to measure Planning Protection and Optimization performance<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Understanding technology and implementation requirements in support of Planning Protection and Optimization<\/li>\t
- The challenges, critical success factors and risks related with Planning Protection and Optimization<\/li><\/ul>"}
Learning Objectives -
- Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
- Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
- How to measure Planning Protection and Optimization performance
- The importance of IT Security and how it supports Planning Protection and Optimization
- Understanding technology and implementation requirements in support of Planning Protection and Optimization
- The challenges, critical success factors and risks related with Planning Protection and Optimization
<\/p>
<\/h2>\t- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module<\/li>\t
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired<\/li>\t
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes<\/li>\t
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course<\/li>\t
- The importance of IT Security and how it supports Planning Protection and Optimization<\/li>\t
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam<\/li><\/ul>"}
- Imbibing service management as a core component for practice along with understanding the process through the planning, protection and optimization of service lifecycle through the ITILŽ PPO module
- Expressing the role of Planning Protection and Optimization through ITILŽ PPO certification exam for providing service and how the interaction of in-scope processes and Service Lifecycle processes is acquired
- Explaining activities methods and functions of ITILŽ PPO used in each of the Planning Protection and Optimization processes
- Measuring Planning Protection and Optimization performance through ITILŽ Intermediate PPO course
- The importance of IT Security and how it supports Planning Protection and Optimization
- Utilizing technology and its implementation in requirement for supporting of Planning Protection and Optimization that is delivered through ITILŽ PPO certification exam
The Planning Protection and Optimization Capability course will be of interest to:<\/p>
<\/h2>\t- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.<\/li>\t
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.<\/li>\t
- IT professionals involved in IT Service Management implementation and improvement programs<\/li>\t
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners<\/li><\/ul>"}
The Planning Protection and Optimization Capability course will be of interest to:
- Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.
- Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information security Management, Demand Management and Risk Management.
- IT professionals involved in IT Service Management implementation and improvement programs
- A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners
Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates:<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes<\/li>\t
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.<\/li><\/ul>"}
Candidates for this course must:
- Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes
- Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management
- It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.
<\/p>
Introduction and Overview<\/h2>\t- Planning, Protection and Optimization in the context of the Service Lifecycle<\/li>\t
- The Service value proposition<\/li>\t
- Role of processes in Service Management<\/li>\t
- How Service Management creates business value Core Planning, Protection and Optimization Processes<\/li>\t
- Capacity Management<\/li>\t
- Conducting capacity management to contribute to quality assurance<\/li>\t
- Purpose, goals and objectives<\/li>\t
- Delivering against Service Level targets<\/li>\t
- Meeting cost and time constraints<\/li>\t
- Activities, methods and techniques<\/li>\t
- Fit-for-purpose and fit-for-use<\/li><\/ul>
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Availability Management<\/h2>\t- Contributing to quality for fit-for-purpose and fit-for-use services<\/li>\t
- Scope of the process<\/li>\t
- Enabling Availability Management through activities, methods and techniques<\/li>\t
- How Availability Management creates business value<\/li>\t
- Triggers, input and output to other processes<\/li>\t
- Establishing metrics to ensure process quality<\/li><\/ul>
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
IT Service Continuity Management (ITSC)<\/h2>\t- Ensuring quality assurance when introducing services through effective ITSC management<\/li>\t
- Illustrating the main activities<\/li>\t
- Managing risks<\/li>\t
- Planning for recovery<\/li>\t
- Policies and principles<\/li>\t
- Challenges and critical success factors<\/li><\/ul>
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Information Security Management<\/h2>\t- Analyzing how Information Security Management contributes to quality assurance for new services<\/li>\t
- Aligning IT security with business security<\/li>\t
- Ensuring confidentiality, integrity and availability<\/li>\t
- How Information Security Management generates business value<\/li>\t
- Activities, methods and techniques<\/li>\t
- Key metrics to measure success<\/li><\/ul>
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Demand Management<\/h2>\t- Purpose, goals and objectives<\/li>\t
- Influencing customer demand<\/li>\t
- Coupling capacity with demand<\/li>\t
- Activities, methods and techniques<\/li><\/ul>
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Risk Management<\/h2>\t- Risks relative to the Planning, Protection and Optimization process management<\/li>\t
- Identifying the challenges, critical success factors and risks related to the other processes<\/li>\t
- The risks directly related with Service Design<\/li>\t
- How risks relate to the practice elements of Planning, Protection and Optimization<\/li><\/ul>
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Roles and Responsibilities<\/h2>\t- Capacity management<\/li>\t
- Availability management<\/li>\t
- IT Service Continuity management<\/li>\t
- Information Security management<\/li><\/ul>
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Technology and Implementation Considerations<\/h2>\t- Generic requirements and evaluation criteria<\/li>\t
- Special technology functions and features related to Planning, Protection and Optimization<\/li>\t
- Good practices for implementation<\/li>\t
- Determining the evaluation criteria for technology and process implementation<\/li>\t
- Challenges, critical success factors and risks<\/li>\t
- Considerations for planning and implementing Service Management technologies<\/li><\/ul>
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Common Service Activities<\/h2>\t- Analyzing operations performed in day-to-day activities<\/li>\t
- The maturity model of technology management<\/li>\t
- Aligning operations with the overall service and process objectives<\/li>\t
- Service monitoring and control<\/li><\/ul>
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Continual Service Improvement<\/h2>\t- Implementing an effective CSI program<\/li>\t
- CSI in respect to organizational change<\/li>\t
- Best practice elements of CSI<\/li>\t
- Measuring service performance<\/li>\t
- Cost benefit justification<\/li><\/ul>"}
Introduction and Overview
- Planning, Protection and Optimization in the context of the Service Lifecycle
- The Service value proposition
- Role of processes in Service Management
- How Service Management creates business value Core Planning, Protection and Optimization Processes
- Capacity Management
- Conducting capacity management to contribute to quality assurance
- Purpose, goals and objectives
- Delivering against Service Level targets
- Meeting cost and time constraints
- Activities, methods and techniques
- Fit-for-purpose and fit-for-use
Availability Management
- Contributing to quality for fit-for-purpose and fit-for-use services
- Scope of the process
- Enabling Availability Management through activities, methods and techniques
- How Availability Management creates business value
- Triggers, input and output to other processes
- Establishing metrics to ensure process quality
IT Service Continuity Management (ITSC)
- Ensuring quality assurance when introducing services through effective ITSC management
- Illustrating the main activities
- Managing risks
- Planning for recovery
- Policies and principles
- Challenges and critical success factors
Information Security Management
- Analyzing how Information Security Management contributes to quality assurance for new services
- Aligning IT security with business security
- Ensuring confidentiality, integrity and availability
- How Information Security Management generates business value
- Activities, methods and techniques
- Key metrics to measure success
Demand Management
- Purpose, goals and objectives
- Influencing customer demand
- Coupling capacity with demand
- Activities, methods and techniques
Risk Management
- Risks relative to the Planning, Protection and Optimization process management
- Identifying the challenges, critical success factors and risks related to the other processes
- The risks directly related with Service Design
- How risks relate to the practice elements of Planning, Protection and Optimization
Roles and Responsibilities
- Capacity management
- Availability management
- IT Service Continuity management
- Information Security management
Technology and Implementation Considerations
- Generic requirements and evaluation criteria
- Special technology functions and features related to Planning, Protection and Optimization
- Good practices for implementation
- Determining the evaluation criteria for technology and process implementation
- Challenges, critical success factors and risks
- Considerations for planning and implementing Service Management technologies
Common Service Activities
- Analyzing operations performed in day-to-day activities
- The maturity model of technology management
- Aligning operations with the overall service and process objectives
- Service monitoring and control
Continual Service Improvement
- Implementing an effective CSI program
- CSI in respect to organizational change
- Best practice elements of CSI
- Measuring service performance
- Cost benefit justification
<\/p>
<\/h2>- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŽ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITILŽ Release, Control and Validation Certified.<\/li>\t
- ITILŽ Service Offering and Agreement Certified.<\/li>\t
- ITILŽ Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITILŽ, COBIT, Six Sigma, Prince 2.
- ITILŽ Release, Control and Validation Certified.
- ITILŽ Service Offering and Agreement Certified.
- ITILŽ Planning, Protection and Optimization Certified.
<\/p>
What is ITILŽ PPO Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?<\/h2>\t- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
What is the duration of training?<\/h2>\t- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
Do you provide certificates on successfully completing the course?<\/h2>\t- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course<\/li><\/ul>
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
When are the classes conducted?<\/h2>\t- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
What all is included in the course?<\/h2>\t- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
Who conduct the training sessions?<\/h2>\t- Training sessions are facilitated by certified experts having practical working experience as well as training experience.<\/li><\/ul>
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
Why one should join Vinsys?<\/h2>\t- We are Accredited Training Organization<\/li>\t
- Experiential Education<\/li>\t
- Experienced Industry Experts<\/li>\t
- Accredited course material<\/li>\t
- Quality Courseware<\/li>\t
- Post training support<\/li><\/ul>"}
What is ITILŽ PPO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITILŽ PPO Exam?
- Evidence of ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":" COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":" In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":" COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":" In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}]
The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training<\/a>. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework<\/strong><\/em> that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.<\/p>","pageId":"cobit-5-implementation","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5Ž Implementation Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-implementation","id":null,"batchType":null,"isFavourite":null}
The best way to understand and appreciate how to apply COBIT 5 to business problems, pain pointers, trigger events and risk scenarios is by joining the COBIT 5 Implementation Training. The course is spread over 2 days and it involves a comprehensive study material of COBIT 5 framework that is supported by practical exercises and case-based scenarios. Professionals get an insight of how they apply COBIT 5 for different environmental scenarios. The COBIT 5 framework is explained in a logical and example-driven approach.
COBIT5Ž Implementation Training Course
COBIT5Ž Implementation Training Course
COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
COBIT5Ž Foundation Certification Training Course
COBIT5Ž Foundation Certification Training Course
In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}
In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
ITILŽ Intermediate SO Certification Training
ITILŽ Intermediate SO Certification Training