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ALL

3.8

WeekEnd

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{"firstName":"Mr.Binoy","lastName":"Mathews","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1}

Mr.Binoy

Mathews

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1

The ITIL® Intermediate PPO training was perfectly tailored to suit my needs as it helped me gain in-depth understanding of Service Design processes. This in turn ensured new services, tools, technology architecture, service management systems and metrics are designed to meet both user and enterprise needs.

ITIL®

5

IT Manager

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{"firstName":"Mr.Shimith","lastName":"Jayanand","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1}

Mr.Shimith

Jayanand

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1

The ITIL® Intermediate PPO training was perfectly tailored to suit my needs as it helped me gain in-depth understanding of Service Design processes. This in turn ensured new services, tools, technology architecture, service management systems and metrics are designed to meet both user and enterprise needs.

ITIL®

4

IT Leader

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Mr.Shashikant

Yadav

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1

Giving the ITIL® PPO exam successfully helped me as a professional who wanted to focus on gaining specialized knowledge in PPO and apply them in day-to-day IT Service Management activities. I am thankful to Vinsys that I am now able to do so.

ITIL®

3

Senior Engineer

0

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Audience

3

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1

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1

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2

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IT professionals involved in IT Service Management implementation and improvement programs

3

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4

The Planning Protection and Optimization Capability course will be of interest to:

2

2

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Prerequisites

4

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1

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Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate

1

{"feature":"There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable","_id":2}

There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable

2

{"feature":"It is also strongly recommended that candidates:","_id":3}

It is also strongly recommended that candidates:

3

{"feature":"Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended","_id":4}

Can demonstrate familiarity with IT terminology and understand the context of Planning Protection and Optimization management of their own business environment is strongly recommended

4

{"feature":"Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes","_id":3}

Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes

3

{"feature":"Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management","_id":4}

Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management

4

{"feature":"It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.","_id":4}

It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification, in particular the Service Design publication.

4

Candidates for this course must:

2

2

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Course Outline

5

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3

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{"feature":"Planning, Protection and Optimization in the context of the Service Lifecycle","_id":14}

Planning, Protection and Optimization in the context of the Service Lifecycle

14

{"feature":"The Service value proposition","_id":15}

The Service value proposition

15

{"feature":"Role of processes in Service Management","_id":16}

Role of processes in Service Management

16

{"feature":"How Service Management creates business value Core Planning, Protection and Optimization Processes","_id":17}

How Service Management creates business value Core Planning, Protection and Optimization Processes

17

{"feature":"Capacity Management","_id":16}

Capacity Management

16

{"feature":"Conducting capacity management to contribute to quality assurance","_id":17}

Conducting capacity management to contribute to quality assurance

17

{"feature":"Purpose, goals and objectives","_id":16}

Purpose, goals and objectives

16

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Delivering against Service Level targets

17

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Meeting cost and time constraints

16

{"feature":"Activities, methods and techniques","_id":17}

Activities, methods and techniques

17

{"feature":"Fit-for-purpose and fit-for-use","_id":17}

Fit-for-purpose and fit-for-use

17

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3

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{"feature":"Contributing to quality for fit-for-purpose and fit-for-use services","_id":14}

Contributing to quality for fit-for-purpose and fit-for-use services

14

{"feature":"Scope of the process","_id":15}

Scope of the process

15

{"feature":"Enabling Availability Management through activities, methods and techniques","_id":16}

Enabling Availability Management through activities, methods and techniques

16

{"feature":"How Availability Management creates business value","_id":15}

How Availability Management creates business value

15

{"feature":"Triggers, input and output to other processes","_id":16}

Triggers, input and output to other processes

16

{"feature":"Establishing metrics to ensure process quality","_id":16}

Establishing metrics to ensure process quality

16

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3

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{"feature":"Ensuring quality assurance when introducing services through effective ITSC management","_id":14}

Ensuring quality assurance when introducing services through effective ITSC management

14

{"feature":"Illustrating the main activities","_id":15}

Illustrating the main activities

15

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Managing risks

16

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Planning for recovery

16

{"feature":"Policies and principles","_id":16}

Policies and principles

16

{"feature":"Challenges and critical success factors","_id":16}

Challenges and critical success factors

16

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3

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{"feature":"Analyzing how Information Security Management contributes to quality assurance for new services","_id":14}

Analyzing how Information Security Management contributes to quality assurance for new services

14

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Aligning IT security with business security

15

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Ensuring confidentiality, integrity and availability

16

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How Information Security Management generates business value

15

{"feature":"Activities, methods and techniques","_id":16}

Activities, methods and techniques

16

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Key metrics to measure success

15

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3

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{"feature":"Purpose, goals and objectives","_id":14}

Purpose, goals and objectives

14

{"feature":"Influencing customer demand","_id":15}

Influencing customer demand

15

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Coupling capacity with demand

16

{"feature":"Activities, methods and techniques","_id":16}

Activities, methods and techniques

16

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3

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{"feature":"Risks relative to the Planning, Protection and Optimization process management","_id":14}

Risks relative to the Planning, Protection and Optimization process management

14

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Identifying the challenges, critical success factors and risks related to the other processes

15

{"feature":"The risks directly related with Service Design","_id":15}

The risks directly related with Service Design

15

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How risks relate to the practice elements of Planning, Protection and Optimization

15

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3

[{"feature":"Capacity management","_id":14},{"feature":"Availability management","_id":15},{"feature":"IT Service Continuity management","_id":16},{"feature":"Information Security management","_id":16}]

{"feature":"Capacity management","_id":14}

Capacity management

14

{"feature":"Availability management","_id":15}

Availability management

15

{"feature":"IT Service Continuity management","_id":16}

IT Service Continuity management

16

{"feature":"Information Security management","_id":16}

Information Security management

16

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3

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{"feature":"Generic requirements and evaluation criteria","_id":14}

Generic requirements and evaluation criteria

14

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Special technology functions and features related to Planning, Protection and Optimization

15

{"feature":"Good practices for implementation","_id":16}

Good practices for implementation

16

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Determining the evaluation criteria for technology and process implementation

15

{"feature":"Challenges, critical success factors and risks","_id":15}

Challenges, critical success factors and risks

15

{"feature":"Considerations for planning and implementing Service Management technologies","_id":15}

Considerations for planning and implementing Service Management technologies

15

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3

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{"feature":"Analyzing operations performed in day-to-day activities","_id":14}

Analyzing operations performed in day-to-day activities

14

{"feature":"The maturity model of technology management","_id":15}

The maturity model of technology management

15

{"feature":"Aligning operations with the overall service and process objectives","_id":16}

Aligning operations with the overall service and process objectives

16

{"feature":"Service monitoring and control","_id":16}

Service monitoring and control

16

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3

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{"feature":"Implementing an effective CSI program","_id":14}

Implementing an effective CSI program

14

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CSI in respect to organizational change

14

{"feature":"Best practice elements of CSI","_id":14}

Best practice elements of CSI

14

{"feature":"Measuring service performance","_id":14}

Measuring service performance

14

{"feature":"Cost benefit justification","_id":14}

Cost benefit justification

14

3

3

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About the Examination

6

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4

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Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate

36

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37

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The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions

38

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Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)

39

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40

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Pass score is 28/40 or 70%

41

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