ITIL® Intermediate Planning, Protection and Optimization Syllabus:

• Introduction to planning, protection and optimization
Full understanding of PPO terms and core concepts.
• The value to the business of PPO activities
• The lifecycle within the PPO context
• The purpose and objective of service design as it relates to PPO
• The basic service design principles
• Capacity management
The knowledge, interpretation and analysis of capacity management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
• The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
• A measurement model and the metrics that would be used to support capacity management within PPO practices
• The benefits and business value that can be gained from capacity management
• Availability management
The knowledge, interpretation and analysis of availability management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
• The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
• The benefits and business value that can be gained from availability management
• A measurement model and the metrics that would be used to support availability management within PPO practices
• IT service continuity management (ITSCM)
The knowledge, interpretation and analysis of ITSC management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
• The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
• The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation) and how each can be used to support PPO
• A measurement model and the metrics used to support ITSCM within PPO practices
• The benefits and business value that can be gained from ITSCM
• Information security management
The knowledge, interpretation and analysis of information security management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
• The end-to-end process flow for security management , including its design strategy, components, activities, roles and operation, its organizational structure and its interfaces with other processes
• A measurement model and the metrics that would be used to support security management within PPO practices
• The benefits and business value that can be gained from security management
• Demand management
The knowledge, interpretation and analysis of demand management principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
• The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
• Activity-based demand management as it relates to business and user activity patterns and how these contribute to core and service packages
• The benefits and business value that can be gained from demand management in support of PPO
• Planning, protection and optimization roles and responsibilities
The knowledge, interpretation and analysis of organizational roles, principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
• The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organization to support PPO.
• Technology and implementation considerations
The knowledge, interpretation and analysis of technology and implementation principles, techniques and relationships and their correct application to enable effective services planning, protection and optimization.
• Service management tools, where and how they can be used within PPO for process implementation
• The types of tools that support service design as related to PPO.
• What best practices should be used in order to alleviate challenges and risks when implementing service management technologies and designing technology architectures.

This module is a freestanding qualification and also a part of ITIL® Intermediate Capability stream and ITIL® Expert Certificate in IT Service Management. The aim of this module is to certify the knowledge of an expert in service management as documented in the ITIL® Service Lifecycle. The purpose of this section in ITIL® Lifecycle is to enable a candidate to gain efficiently in following process and role areas;

1. Availability management
2. Capacity management
3. Demand management
4. Information security management
5. IT service continuity management (ITSCM)

1. Enables a practitioner to demonstrate an ability and competency in managing the design of resilient, secure and available services in any situation.
2. Participants will learn aspects of service management related to designing, resilience, redundancy and capacity that needs for effective functioning of services.
3. Uplifts your status quo in the job market if you are ITIL® certified professional.
4. Due to the rigorous training your knowledge is more refined the uncertified counterparts.
5. You become a pro in applying ITIL® tools and techniques which improves your efficiency and effectiveness.
6. Your skills become well-known among your peers in the organization and your seniors.
7. You get acquainted with the language used of ITSM which helps you in having better conversation throughout the hierarchy.
8. Implementation of new ideas from ITIL® framework becomes possible.
9. Enhances your contribution to ITSM in your organization.