ITIL® Intermediate RCV Certification Training

Learning Objectives -

• At the end of this course, the learner will gain competencies in
• Understanding Service Management as a Practice and Service Transition principles, purpose and objective
• Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
• The activities, methods and functions used in each of the Release, Control and Validation processes
• The application of Release, Control and Validation processes, activities and functions to achieve operational excellence
• How to measure Release, Control and Validation performance
• The importance of IT Security and how it supports Release, Control and Validation
• Understanding technology and implementation requirements in support of Release, Control and Validation
• The challenges, critical success factors and risks related with Release, Control and Validation

The Release, Control and Validation Capability course will be of interest to

• Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
• Individuals and / or operational staff who require a comprehensive practical understanding of the Release, Control and Validation processes and how these may be used to enhance the quality of IT service support within an organization – for example: operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management
• IT professionals involved in ITSM implementation and improvement programs.
• A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.

Introduction and Overview

• Analyzing and exploring the importance of the Service Capability stream
• Service Management as a practice
• The Service value proposition
• How the Release; Control and Validation capabilities support the Service Lifecycle
• Core Release, Control and Validation Processes Change

Management

• Purpose, goals and objectives
• Implementing change with minimum disruption and rework
• Evaluating business, technical and financial aspects
• Achieving successful service transition
• Activities, methods and techniques
• Post-implementation review
• Key metrics to measure success

Service Asset and Configuration Management (SACM)

• Business value of the SACM process
• Activities, methods and techniques
• Supporting the effective execution of the SACM process using a configuration management system (CMS)
• Describing the tools, activity model and deliverables for executing each key activity
• Effectively measuring the SACM process with metrics
• Typical day-to-day configuration management activities

Service Validation and Testing (SVT)

• How SVT creates business value
• Identifying how policies can drive and support the execution of the SVT process The Service V Model
• Acquiring relevant test data
• Building quality service deliverables using test levels and test models
• Measuring the SVT process in terms of business value contribution

Release and Deployment Management (RDM)

• Analyzing how services are released into production to enable effective use of services
• Planning, scheduling and controlling releases
• Identifying clear planning conditions including pass/fail criteria
• Illustrating the main activities and how they relate to the capability of Release, Control and Validation
• Providing Early Life support after deploying the new release
• Defining metrics for process quality

Request Fulfillment and Service Evaluation Analyzing how service requests should be handled

• Request Fulfillment to establish a self-help service practice
• Identifying the differences between Request Fulfillment and Incident Management

Evaluating services against target performance in the context of change

• Meeting committed service level performance
• Intended and unintended effects of a change
• Evaluating predicted service performance and actual performance

Knowledge Management (KM)

• The business value of the KM process
• Identifying what constitutes an effective KM strategy
• Analyzing the basic layers of the KM concept using the DIKW structure
• Describing the key steps of effective data and information management

Roles and Responsibilities

• Change Management
• Service Asset and Configuration Management
• Release and Deployment
• Service Performance and Risk Evaluation

Technology and Implementation Considerations

• Technology as part of implementing Service Management
• Managing change in operations
• Challenges, critical success factors and risks
• How to plan and implement Service Management technologies
• Applying the Deming Cycle to perform ongoing self-monitoring and self-improving for all processes

• Studying ITIL® RCV will help you deliver service transitions and service management principles and will help accomplish the objective and purpose of the project.
• Making you realize the crucial understanding of optimization and planning protection. ITIL® RCV Training will help you realize the in-scope process and how they interact with other service lifecycle processes.
• Identifying the activities, functions and methods that can be implemented in the RCV process through ITIL® RCV Certification
• Gaining knowledge on the importance of IT Security and how it supports Release, Control and Validation by appearing for ITIL® RCV Exam.
• Amalgamating technology and implementation requirements to facilitate Release control and validation.
• Learning to deploy and fulfill organizational requirements through the study of RCV module.

• Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
• It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
• The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
• Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
• Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks
• Pass score is 28/40 or 70%

• Candidates for this course must Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
• There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
• It is also strongly recommended that candidates
• Demonstrate familiarity with IT terminology and understand the context of Release,
• Control and Validation management in their own business environment
• Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following
• Service management processes: Change management, Release management, Configuration management, Service evaluation and quality assurance, Knowledge management, Service validation and testing and Request Fulfilment
• It is strongly recommended that candidates read the ITIL® Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation books

What is ITIL® RCV Certification?

• This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.

What is the Eligibility Criteria / Pre-requisites for the ITIL® RCV Exam?

• Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate

What is the duration of training?

• Training duration is 2-3 days.

Do you provide certificates on successfully completing the course?

• Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.

When are the classes conducted?

• All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.

What all is included in the course?

• Along with facilitating training sessions, we provide required course material and practice questions for exam preparation

Who conduct the training sessions?

• Training sessions are facilitated by certified experts having practical working experience as well as training experience.

Why one should join Vinsys?

• We are Accredited Training Organization
• Experiential Education
• Experienced Industry Experts
• Accredited course material
• Quality Courseware
• Post training support