ITIL® Intermediate Module - Release, Control & Validation (RCV)
ITIL® Intermediate Module - Release, Control & Validation (RCV) Event date:
ITIL® Intermediate Module - Release, Control & Validation (RCV)
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ACQUIRE ITIL® RCV CERTIFICATION AND GROW AS AN EXPERT PRACTITIONER OF SERVICE TRANSITION PROCESSES OF ITIL®.

At Vinsys, along with 21 contact hours of training you’ll get best in class accredited courseware, 3 sample exams and may more knowledge enhancing articles.

 

According to AXELOS’ ‘The Importance of ITIL® A Global View – 2014 and Beyond’, 69% of C-level executives said that ITIL® is becoming more important due to trends in the Cloud Computing sector. Vinsys, a global player in individual and corporate training, will help you cash on this opportunity. Our outstanding trainers will help you learn the practical side of the service transition process and it is activities. This course will assist you understand the service transitions process and principles through a practitioner’s perspective.

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WHY VINSYS?

We are the EXIN and PeopleCert accredited training provider. We are certified to conduct trainings for ITIL® foundation and expert courses across the world.

 

Till date, we have trained and certified more than 10,000+ professionals worldwide in ITIL®, ITSM, and IT Governance
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Our integrated pool of instructors and consultants with hands- on industrial experience conduct interactive training sessions to give a participant a practitioner’s approach of using technical concepts
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Along with interactive sessions from expert instructors we provide mock exam practice test series, case study material with real-life practical examples
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Before taking an actual exams we make the participants appear for numerous mock tests to increase their confidence level.
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Our subject matter experts develop in-house course material customized as per the trends and principles stated by the examination body.
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We include the official certification fee along with our training cost
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We facilitate you to acquire the certification in your home city
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Mr. Vishal Vyas
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We at Vinsys have an extreme focus on quality learning, our courses are a blend of ILTs, Group discussions, and lot of examples from real world. Here you will learn change management, release and deployment, service violation and testing, configuration management, knowledge management, request fulfillment and change evaluation. The objective of this course is to increase you competency in service management practice and its basic concepts by relating it to the core principles of service transition life cycle phase.

  • Introduction to release, control and validation (RCV)
  • Full understanding of RCV core concepts
    • The purpose, objectives and scope of service transition lifecycle phase
    • The RCV processes in relation to service transition
    • Activities related to overall transition planning and ongoing support
  • Change management
  • The knowledge, interpretation and analysis of change management principles, techniques and relationships and their application for the effective management of release, control and validation
    • The end-to-end process flow for change management , including its policies, design strategy, concepts, activities, and interfaces with other processes
    • A measurement model and the metrics that would be used to support change management within RCV practices
    • The benefits and business value that can be gained from change management and the challenges and risks to be managed
  • Service asset and configuration management (SACM)
  • The knowledge, interpretation and analysis of service asset and configuration management principles, techniques and relationships and their application for the effective management of release, control and validation
    • The end-to-end process flow for service asset and configuration management, including its policies, design strategy, concepts, activities and interfaces with other processes
    • A measurement model and the metrics that would be used to support service asset and configuration management within RCV practices
    • The benefits and business value that can be gained from service asset and configuration management and the challenges and risks to be managed
  • Service validation and testing (SVT)
  • The knowledge, interpretation and analysis of service validation and testing principles, techniques and relationships and their application for the effective management of release, control and validation
    • The end-to-end process flow for the SVT process, including its policies, concepts, activities and interfaces with other processes
    • Test modeling techniques and testing concepts (for example, stakeholder requirements, test conditions, environments, data) and how these test components are used to ensure service quality
    • A measurement model and the metrics that would be used to support service validation and testing within RCV practices
    • The benefits and business value that can be gained from SVT and the challenges and risks to be managed
  • Release and deployment management (RDM)
  • The knowledge, interpretation and analysis of service validation and testing principles, techniques and relationships and the application of them for the effective management of release, control and validation
    • The end-to-end process flow for release and deployment management , including its policies, concepts, phases, activities and interfaces with other processes
    • Release and deployment models and related activities (for example, design, planning, build, pilots, test, transfer, deployment, retirement). and how these activities ensure service quality
    • A measurement model and the metrics that would be used to support release and deployment management within RCV practices
    • The benefits and business value that can be gained from release and deployment management
  • Request fulfilment
  • The knowledge, interpretation and analysis of request fulfilment principles, techniques and relationships and their application for the effective management of release, control and validation
    • The end-to-end process flow for request fulfilment, including its policies, concepts, activities, and interfaces with other processes (for example, RDM, SACM and change management)
    • Request fulfilment models and related activities (for example, effectiveness of designs, changes, performance) and how these activities help to ensure quality service within RCV
    • A measurement model and the metrics that would be used to support request fulfillment within RCV practices
    • The benefits and business value that can be gained from request fulfillment and the challenges and risks to be managed
  • Change evaluation
  • The knowledge, interpretation and analysis of change evaluation principles, techniques and relationships and their application for the effective management of release, control and validation
    • The end-to-end process flow for change evaluation, including its policies, concepts, activities interfaces with other processes
    • Perspectives and considerations for evaluating the effectiveness of a service change
    • A measurement model and the metrics that would be used to support change evaluation within RCV practices
    • The benefits and business value that can be gained from change evaluation and the challenges and risks to be managed
  • Knowledge management (KM)
  • The knowledge, interpretation and analysis of knowledge management principles, techniques and relationships and their application for the effective management of release, control and validation
    • The end-to-end process flow for knowledge management, including its policies, concepts, activities and interfaces with other processes (for example CSI processes)
    • Related concepts (for example, data-information-knowledge-wisdom (DIKW) and how these activities help to ensure knowledge transfer and improved decision-making
    • The benefits and business value that can be gained from knowledge management and the challenges and risks to be managed
  • Release, control and validation roles and responsibilities
  • The knowledge, interpretation and analysis of RCV roles and their application for the effective management of release, control and validation
    • Generic roles that support service transition and the RCV processes
    • The roles and responsibilities related to transition planning and support, change management, service asset and configuration management, service validation and testing, release and deployment management, request fulfilment, change evaluation, and knowledge management. Where and how these are used, as well as how they fit within the context of service transition.
  • Technology and Implementation Considerations
  • The knowledge, interpretation and analysis of technology and implementation considerations and their application for the effective management of release, control and validation
    • The technology requirements for service management tools, where and how these would be used within RCV (for example, knowledge management and service asset and configuration management)
    • The need and benefits of tools that support service transition as related to RCV
    • Implementing RCV processes in the context of planning and managing change, service operation, project management, risk management, and staff considerations

According to AXELOS, ITIL®’s RCV module assists an individual to have an in-depth practical knowledge of using ITIL® Service Transition processes. If an organization employs an RCV framework to their IT services then it become possible to manage these IT services effectively moreover undertaking and installing new services in the structure becomes easy. Further it also helps in evaluating changes and managing knowledge for improving decision-making process.

Let us see how further this certification add value to the your career growth;
  1. Core concepts of RVP taught to you with a practical approach
  2. Enables you to understand the end to end process flow
  3. You become competent to derive business value by employing service management and configuration management
  4. You effectively demonstrate abilities that as value in delivering effective services
  5. Helps you understand testing modeling concepts

Frequently asked questions about this course.

1. What are the prerequisite or eligibility criteria for ITIL® Intermediate Module?
You must hold the ITIL® Foundation Certificate in IT Service Management, attained through either the ITIL® IT Service Management Essentials (V2) plus the ITIL® V2-V3 Foundations Bridging Course or the ITIL® Foundations 2011 course. Your certificate must be presented as documentary evidence to gain admission to this course.
2. What is the exam format?
Examination Format
  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.
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