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{"courseDuratoin":null,"subCategory":"IT Service Management","courseRating":4,"courseSummary":"The ITILŪ Intermediate RCV certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITILŪ service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITILŪ RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.","pageId":"itil-intermediate-rcv-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"Online","catID":"it-service-management","courseName":"ITILŪ Intermediate RCV Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":4,"courseStartsOn":"03/03/2018","pageURL":"/it-service-management/itil-intermediate-rcv-training","id":null,"batchType":"WeekEnd","isFavourite":null}
IT Service Management
4
The ITILŪ Intermediate RCV certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITILŪ service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITILŪ RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training
10000
2000
Business And Process Framework Training And Certification
Online
it-service-management

ITILŪ Intermediate RCV Certification Training

ITILŪ Intermediate RCV Certification Training

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ALL
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03/03/2018
WeekEnd
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Mr.Johan
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/images
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Preparing for ITILŪ RCV Certification has helped me test and validate my knowledge of industry best practices in service management documented in the ITILŪ Continual Service Improvement publication. Thanks to the extensive study material made available and the infrastructure to study provided by Vinsys.
ITILŪ
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CIO Corporate
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Mr.Amol
Randhav
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/images
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Demonstrating my competency in release, control and validation of IT services to potential global employers has never been so satisfying. I have now learned to master the principles, objectives, processes, methods and functions employed in ITILŪ RCV Training and the ways they are integrated in the service lifecycle.
ITILŪ
4
PMO
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Mr.Shashikant
Yadav
/reviewer.png
/images
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Outlining measure release, control and validation, defining technology and its implementation considerations was made convenient through ITILŪ RCV Certification Training. This module has helped me realize a tremendous potential in delivering the goods to achieve operational excellence.
ITILŪ
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Senior Engineer
0
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What will you learn?
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Learning Objectives -

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At the end of this course, the learner will gain competencies in
1
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Understanding Service Management as a Practice and Service Transition principles, purpose and objective
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{"feature":"Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes","_id":3}
Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
3
{"feature":"The activities, methods and functions used in each of the Release, Control and Validation processes","_id":4}
The activities, methods and functions used in each of the Release, Control and Validation processes
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The application of Release, Control and Validation processes, activities and functions to achieve operational excellence
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How to measure Release, Control and Validation performance
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{"feature":"The importance of IT Security and how it supports Release, Control and Validation","_id":4}
The importance of IT Security and how it supports Release, Control and Validation
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Understanding technology and implementation requirements in support of Release, Control and Validation
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{"feature":"The challenges, critical success factors and risks related with Release, Control and Validation","_id":4}
The challenges, critical success factors and risks related with Release, Control and Validation
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2
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Course Objectives
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Audience
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1
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2
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4
The Release, Control and Validation Capability course will be of interest to
2
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Prerequisites
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1
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1
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It is also strongly recommended that candidates
3
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Control and Validation management in their own business environment
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4
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4
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4
2
2
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Course Outline
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Introduction and Overview

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Analyzing and exploring the importance of the Service Capability stream
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Service Management as a practice
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The Service value proposition
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How the Release; Control and Validation capabilities support the Service Lifecycle
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Core Release, Control and Validation Processes Change
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Management

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Purpose, goals and objectives
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Implementing change with minimum disruption and rework
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Evaluating business, technical and financial aspects
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Achieving successful service transition
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Activities, methods and techniques
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Post-implementation review
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Key metrics to measure success
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Service Asset and Configuration Management (SACM)

3
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{"feature":"Business value of the SACM process","_id":14}
Business value of the SACM process
14
{"feature":"Activities, methods and techniques","_id":15}
Activities, methods and techniques
15
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Supporting the effective execution of the SACM process using a configuration management system (CMS)
16
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Describing the tools, activity model and deliverables for executing each key activity
17
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Effectively measuring the SACM process with metrics
16
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Typical day-to-day configuration management activities
16
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Service Validation and Testing (SVT)

3
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How SVT creates business value
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Identifying how policies can drive and support the execution of the SVT process The Service V Model
15
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Acquiring relevant test data
16
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Building quality service deliverables using test levels and test models
15
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Measuring the SVT process in terms of business value contribution
16
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Release and Deployment Management (RDM)

3
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Analyzing how services are released into production to enable effective use of services
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Planning, scheduling and controlling releases
15
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Identifying clear planning conditions including pass/fail criteria
16
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Illustrating the main activities and how they relate to the capability of Release, Control and Validation
16
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Providing Early Life support after deploying the new release
16
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Defining metrics for process quality
16
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Request Fulfillment and Service Evaluation Analyzing how service requests should be handled

3
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{"feature":"Request Fulfillment to establish a self-help service practice","_id":14}
Request Fulfillment to establish a self-help service practice
14
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Identifying the differences between Request Fulfillment and Incident Management
15
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Evaluating services against target performance in the context of change

3
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{"feature":"Meeting committed service level performance","_id":14}
Meeting committed service level performance
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Intended and unintended effects of a change
15
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Evaluating predicted service performance and actual performance
16
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Knowledge Management (KM)

3
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{"feature":"The business value of the KM process","_id":14}
The business value of the KM process
14
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Identifying what constitutes an effective KM strategy
15
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Analyzing the basic layers of the KM concept using the DIKW structure
16
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Describing the key steps of effective data and information management
15
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Roles and Responsibilities

3
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{"feature":"Change Management","_id":14}
Change Management
14
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Service Asset and Configuration Management
15
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Release and Deployment
16
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Service Performance and Risk Evaluation
16
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Technology and Implementation Considerations

3
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{"feature":"Technology as part of implementing Service Management","_id":14}
Technology as part of implementing Service Management
14
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Managing change in operations
15
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Challenges, critical success factors and risks
16
{"feature":"How to plan and implement Service Management technologies","_id":15}
How to plan and implement Service Management technologies
15
{"feature":"Applying the Deming Cycle to perform ongoing self-monitoring and self-improving for all processes","_id":16}
Applying the Deming Cycle to perform ongoing self-monitoring and self-improving for all processes
16
3
3
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About the Examination
6
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Project Management
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CAPMŪ Certification Study Facilitation Program

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