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ITIL� Intermediate SD Certification Training
ITIL� Intermediate SD Certification Training
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images/
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[{"reviewUser":{"firstName":"Mr. Pradeep","lastName":"Rajagopal","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1,"userProfile":null},"description":"Through the ITIL� SD Certification course I have understood that good service design can improve the alignment of IT with the overall business and user needs. The certification has illustrated the importance of designing consistent service practices in order to achieve this.","course":"","id":null,"ratingCount":5,"title":"Senior Engineer"},{"reviewUser":{"firstName":"Mr. Sachin","lastName":"Hawale","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1,"userProfile":null},"description":"ITIL� Intermediate Service Design has instilled in me a continued improvement and development of services within the IT lifecycle. This module has taught me techniques required to develop, manage and integrate service design into the IT Service management process. Thank you Vinsys for your ongoing teaching efforts.","course":"","id":null,"ratingCount":4,"title":"IAssistant Manager"},{"reviewUser":{"firstName":"Amitkirti Chougule","lastName":"Chougule","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1,"userProfile":null},"description":"SD Training has helped me immensely in the design of IT services and has assisted me to understand the architectures, processes, policies and documentation. This has enabled me to design services that meet the needs of the organization or programme.","course":"","id":null,"ratingCount":3,"title":"Technical Lead"}]
{"reviewUser":{"firstName":"Mr. Pradeep","lastName":"Rajagopal","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1,"userProfile":null},"description":"Through the ITIL� SD Certification course I have understood that good service design can improve the alignment of IT with the overall business and user needs. The certification has illustrated the importance of designing consistent service practices in order to achieve this.","course":"","id":null,"ratingCount":5,"title":"Senior Engineer"}
{"firstName":"Mr. Pradeep","lastName":"Rajagopal","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1,"userProfile":null}
Mr. Pradeep
Rajagopal
/images
1
Through the ITIL� SD Certification course I have understood that good service design can improve the alignment of IT with the overall business and user needs. The certification has illustrated the importance of designing consistent service practices in order to achieve this.
5
Senior Engineer
{"reviewUser":{"firstName":"Mr. Sachin","lastName":"Hawale","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1,"userProfile":null},"description":"ITIL� Intermediate Service Design has instilled in me a continued improvement and development of services within the IT lifecycle. This module has taught me techniques required to develop, manage and integrate service design into the IT Service management process. Thank you Vinsys for your ongoing teaching efforts.","course":"","id":null,"ratingCount":4,"title":"IAssistant Manager"}
{"firstName":"Mr. Sachin","lastName":"Hawale","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1,"userProfile":null}
Mr. Sachin
Hawale
/images
1
ITIL� Intermediate Service Design has instilled in me a continued improvement and development of services within the IT lifecycle. This module has taught me techniques required to develop, manage and integrate service design into the IT Service management process. Thank you Vinsys for your ongoing teaching efforts.
4
IAssistant Manager
{"reviewUser":{"firstName":"Amitkirti Chougule","lastName":"Chougule","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1,"userProfile":null},"description":"SD Training has helped me immensely in the design of IT services and has assisted me to understand the architectures, processes, policies and documentation. This has enabled me to design services that meet the needs of the organization or programme.","course":"","id":null,"ratingCount":3,"title":"Technical Lead"}
{"firstName":"Amitkirti Chougule","lastName":"Chougule","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1,"userProfile":null}
Amitkirti Chougule
Chougule
/images
1
SD Training has helped me immensely in the design of IT services and has assisted me to understand the architectures, processes, policies and documentation. This has enabled me to design services that meet the needs of the organization or programme.
3
Technical Lead
0
[{"tabName":"What Will You Learn?","tabNumber":1,"content":"
<\/p>
Learning Objectives -<\/h2>
Upon completion of this course and examination, the learner will gain competencies in:<\/li>
Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>
Understanding how all Service Design processes interact with other Service Lifecycle processes<\/li>
The sub-processes, activities, methods and functions used in each of the Service Design processes<\/li>
The roles and responsibilities within Service Design and the activities and functions to achieve operational excellence<\/li>
How to measure Service Design performance<\/li>
Understanding technology and implementation requirements in support of Service Design<\/li>
The challenges, critical success factors and risks related with Service Design<\/li><\/ul>"},{"tabName":"Course Objectives","tabNumber":2,"content":"
�<\/p>
�<\/h2>
\t
Combining the ITIL� SD Training to understand Service Management as a Practice and Service Transition.<\/li>\t
Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
Defining the sub-processes, activities, methods and functions through SD Training that are used in each of the Service Design process<\/li>\t
Preparing for the roles and responsibilities through�ITIL� Service Design Exam<\/a><\/li>\t
Study ITIL� Service Design to understand measuring of Service Design performance<\/li>\t
Acquiring knowledge of technology and implementation requirements in support of Service Design<\/li><\/ul>"},{"tabName":"Audience","tabNumber":3,"content":"
The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>
Individuals who have their ITIL� Foundation Certificate (or the ITIL� v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL� certifications.<\/li>
Individuals who require a deeper understanding of the Service Design stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization.<\/li>
IT professionals working in or new to a Service Design environment who require and understanding of the concepts, processes, functions and activities involved<\/li>
Individuals seeking the ITIL� Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
Individuals seeking progress towards the ITIL� Master in IT Service Management for which the ITIL� Expert is a prerequisite<\/li>
A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers involved in the management, coordination and integration of design activities within the Service Lifecycle<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>
Hold an ITIL� Foundation Certificate or ITIL� v2 Foundation + v3 Foundation Bridge Certificate<\/li>
There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
It is also strongly recommended that candidates:<\/li>
Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
It is recommended that candidates are familiar with the guidance detailed in the ITIL� Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>
Purpose and goals<\/li>
Scope of Service Design<\/li>
Doing it right the first time<\/li>
Designing new and changed service<\/li>
How Service Design creates business value<\/li><\/ul>
Key Service Design Principles Five aspects of Service Design<\/h2>
New or changes service solutions<\/li>
Service management systems and tools<\/li>
Technology architectures and management systems<\/li>
Processes, roles and capabilities<\/li>
Measurement, methods and metrics<\/li><\/ul>
Four Ps of Design<\/h2>
People<\/li>
Products<\/li>
Processes<\/li>
Partners<\/li><\/ul>
Primary Activities of Service Design Analyzing business requirements<\/h2>
Collection, analyzing and engineering requirements<\/li>
Evaluating Service Design models<\/li>
Identifying solution alternatives reusing existing components<\/li>
Designing the appropriate solution<\/li>
Developing service acceptance criteria<\/li>
Evaluating total costs and agree expenditures<\/li><\/ul>
Achieving balance between design and existing strategies<\/h2>
Ensuring inclusion of governance and security controls<\/li>
Completing IT readiness assessment<\/li>
Aligning supplier and supporting agreements<\/li>
Assembling the Service Design Package (SDP)<\/li>
Producing, maintaining and revising all services, design processes and documents<\/li>
Liaison with other design and planning activities<\/li>
Aligning with corporate and IT strategies<\/li><\/ul>
Service Catalog Management (SCM)<\/h2>
Managing the Service Catalog<\/li>
Providing a central source of information on IT services delivered to the business by the service provider<\/li>
Ensuring the business can view an accurate and consistent picture of IT services available, including details and status<\/li><\/ul>
Service Level Management (SLM)<\/h2>
Negotiating, agreeing and documenting appropriate IT service targets with the business<\/li>
Monitoring and producing reports on delivery against agreed level of service<\/li><\/ul>
Capacity Management<\/h2>
Matching capacity of IT to agreed business demands<\/li>
Capacity Management: right resource, right time, right cost<\/li><\/ul>
Availability Management<\/h2>
Ensuring that availability targets are measured and achieved in a cost-effective manner<\/li>
Building availability into the design<\/li><\/ul>
IT Service Continuity Management<\/h2>
Maintaining ongoing recovery capability to match agreed needs, requirements and time scales<\/li>
Developing service continuity and recovery plans<\/li>
Aligning plans with business needs over time<\/li><\/ul>
Technology-related activities<\/h2>
Requirements Engineering: requirement types, activities and techniques<\/li>
Data and Information Management activities<\/li>
Techniques within Application Management<\/li>
Investigating Service Design requirements<\/li>
Technology considerations for Service Design<\/li><\/ul>
Organizing Service Design<\/h2>
Roles appropriate within Service Design and Service Design-focused processes<\/li>
Defining Service Design responsibilities<\/li>
Aligning information security with business security<\/li>
Managing suppliers to ensure quality and value for money<\/li><\/ul>
Implementation Challenges and Risks<\/h2>
Outlining the challenges and risks facing Service Design<\/li>
Establishing critical success factors and key performance indicators (KPIs)<\/li>
Developing risk-benefit analyses for adoption of Service Design<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>
Evidence of ITIL� Foundation Certificate or ITIL� v2 Foundation + v3 Foundation Bridge Certificate<\/li>
It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL� Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"
$\"\"$ <\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)
�<\/p>
\t
More than 8�years of experience in IT operations, Service Management, Training<\/li>\t
Trained more than 1000 professionals on technology and�upselling, and Best Management Practices, like ITIL�, COBIT, Six Sigma, Prince 2.<\/li>\t
ITIL� Release, Control and Validation Certified.<\/li>\t
ITIL� Service Offering and Agreement Certified.<\/li>\t
ITIL� Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL� SD Certification?<\/h2>
This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL� SD Exam?<\/h2>
Evidence of ITIL� Foundation Certificate or ITIL� v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>
Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>
Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>
All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>
Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>
Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>
We are Accredited Training Organization <\/li>
Experiential Education<\/li>
Experienced Industry Experts<\/li>
Accredited course material<\/li>
Quality Courseware<\/li>
Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"
<\/p>
Learning Objectives -<\/h2>
Upon completion of this course and examination, the learner will gain competencies in:<\/li>
Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>
Understanding how all Service Design processes interact with other Service Lifecycle processes<\/li>
The sub-processes, activities, methods and functions used in each of the Service Design processes<\/li>
The roles and responsibilities within Service Design and the activities and functions to achieve operational excellence<\/li>
How to measure Service Design performance<\/li>
Understanding technology and implementation requirements in support of Service Design<\/li>
The challenges, critical success factors and risks related with Service Design<\/li><\/ul>"}
What Will You Learn?
1
Learning Objectives -
Upon completion of this course and examination, the learner will gain competencies in:
Understanding Service Management as a Practice and Service Transition principles, purpose and objective
Understanding how all Service Design processes interact with other Service Lifecycle processes
The sub-processes, activities, methods and functions used in each of the Service Design processes
The roles and responsibilities within Service Design and the activities and functions to achieve operational excellence
How to measure Service Design performance
Understanding technology and implementation requirements in support of Service Design
The challenges, critical success factors and risks related with Service Design
{"tabName":"Course Objectives","tabNumber":2,"content":"
�<\/p>
�<\/h2>
\t
Combining the ITIL� SD Training to understand Service Management as a Practice and Service Transition.<\/li>\t
Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
Defining the sub-processes, activities, methods and functions through SD Training that are used in each of the Service Design process<\/li>\t
Preparing for the roles and responsibilities through�ITIL� Service Design Exam<\/a><\/li>\t
Study ITIL� Service Design to understand measuring of Service Design performance<\/li>\t
Acquiring knowledge of technology and implementation requirements in support of Service Design<\/li><\/ul>"}
Course Objectives
2
�
�

Combining the ITIL� SD Training to understand Service Management as a Practice and Service Transition.

Designing processes and helping the processes interact with other Service Lifecycle processes

Defining the sub-processes, activities, methods and functions through SD Training that are used in each of the Service Design process

Preparing for the roles and responsibilities through�ITIL� Service Design Exam

Study ITIL� Service Design to understand measuring of Service Design performance

Acquiring knowledge of technology and implementation requirements in support of Service Design
{"tabName":"Audience","tabNumber":3,"content":"
The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>
Individuals who have their ITIL� Foundation Certificate (or the ITIL� v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL� certifications.<\/li>
Individuals who require a deeper understanding of the Service Design stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization.<\/li>
IT professionals working in or new to a Service Design environment who require and understanding of the concepts, processes, functions and activities involved<\/li>
Individuals seeking the ITIL� Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
Individuals seeking progress towards the ITIL� Master in IT Service Management for which the ITIL� Expert is a prerequisite<\/li>
A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers involved in the management, coordination and integration of design activities within the Service Lifecycle<\/li><\/ul>"}
Audience
3
The Service Design Lifecycle course will be of interest to:
Individuals who have their ITIL� Foundation Certificate (or the ITIL� v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL� certifications.
Individuals who require a deeper understanding of the Service Design stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization.
IT professionals working in or new to a Service Design environment who require and understanding of the concepts, processes, functions and activities involved
Individuals seeking the ITIL� Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
Individuals seeking progress towards the ITIL� Master in IT Service Management for which the ITIL� Expert is a prerequisite
A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers involved in the management, coordination and integration of design activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>
Hold an ITIL� Foundation Certificate or ITIL� v2 Foundation + v3 Foundation Bridge Certificate<\/li>
There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
It is also strongly recommended that candidates:<\/li>
Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
It is recommended that candidates are familiar with the guidance detailed in the ITIL� Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites
4
Candidates for this course must:
Hold an ITIL� Foundation Certificate or ITIL� v2 Foundation + v3 Foundation Bridge Certificate
There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
It is also strongly recommended that candidates:
Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
It is recommended that candidates are familiar with the guidance detailed in the ITIL� Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>
Purpose and goals<\/li>
Scope of Service Design<\/li>
Doing it right the first time<\/li>
Designing new and changed service<\/li>
How Service Design creates business value<\/li><\/ul>
Key Service Design Principles Five aspects of Service Design<\/h2>
New or changes service solutions<\/li>
Service management systems and tools<\/li>
Technology architectures and management systems<\/li>
Processes, roles and capabilities<\/li>
Measurement, methods and metrics<\/li><\/ul>
Four Ps of Design<\/h2>
People<\/li>
Products<\/li>
Processes<\/li>
Partners<\/li><\/ul>
Primary Activities of Service Design Analyzing business requirements<\/h2>
Collection, analyzing and engineering requirements<\/li>
Evaluating Service Design models<\/li>
Identifying solution alternatives reusing existing components<\/li>
Designing the appropriate solution<\/li>
Developing service acceptance criteria<\/li>
Evaluating total costs and agree expenditures<\/li><\/ul>
Achieving balance between design and existing strategies<\/h2>
Ensuring inclusion of governance and security controls<\/li>
Completing IT readiness assessment<\/li>
Aligning supplier and supporting agreements<\/li>
Assembling the Service Design Package (SDP)<\/li>
Producing, maintaining and revising all services, design processes and documents<\/li>
Liaison with other design and planning activities<\/li>
Aligning with corporate and IT strategies<\/li><\/ul>
Service Catalog Management (SCM)<\/h2>
Managing the Service Catalog<\/li>
Providing a central source of information on IT services delivered to the business by the service provider<\/li>
Ensuring the business can view an accurate and consistent picture of IT services available, including details and status<\/li><\/ul>
Service Level Management (SLM)<\/h2>
Negotiating, agreeing and documenting appropriate IT service targets with the business<\/li>
Monitoring and producing reports on delivery against agreed level of service<\/li><\/ul>
Capacity Management<\/h2>
Matching capacity of IT to agreed business demands<\/li>
Capacity Management: right resource, right time, right cost<\/li><\/ul>
Availability Management<\/h2>
Ensuring that availability targets are measured and achieved in a cost-effective manner<\/li>
Building availability into the design<\/li><\/ul>
IT Service Continuity Management<\/h2>
Maintaining ongoing recovery capability to match agreed needs, requirements and time scales<\/li>
Developing service continuity and recovery plans<\/li>
Aligning plans with business needs over time<\/li><\/ul>
Technology-related activities<\/h2>
Requirements Engineering: requirement types, activities and techniques<\/li>
Data and Information Management activities<\/li>
Techniques within Application Management<\/li>
Investigating Service Design requirements<\/li>
Technology considerations for Service Design<\/li><\/ul>
Organizing Service Design<\/h2>
Roles appropriate within Service Design and Service Design-focused processes<\/li>
Defining Service Design responsibilities<\/li>
Aligning information security with business security<\/li>
Managing suppliers to ensure quality and value for money<\/li><\/ul>
Implementation Challenges and Risks<\/h2>
Outlining the challenges and risks facing Service Design<\/li>
Establishing critical success factors and key performance indicators (KPIs)<\/li>
Developing risk-benefit analyses for adoption of Service Design<\/li><\/ul>"}
Course Topics
5
Introduction and Overview
Purpose and goals
Scope of Service Design
Doing it right the first time
Designing new and changed service
How Service Design creates business value
Key Service Design Principles Five aspects of Service Design
New or changes service solutions
Service management systems and tools
Technology architectures and management systems
Processes, roles and capabilities
Measurement, methods and metrics
Four Ps of Design
People
Products
Processes
Partners
Primary Activities of Service Design Analyzing business requirements
Collection, analyzing and engineering requirements
Evaluating Service Design models
Identifying solution alternatives reusing existing components
Designing the appropriate solution
Developing service acceptance criteria
Evaluating total costs and agree expenditures
Achieving balance between design and existing strategies
Ensuring inclusion of governance and security controls
Completing IT readiness assessment
Aligning supplier and supporting agreements
Assembling the Service Design Package (SDP)
Producing, maintaining and revising all services, design processes and documents
Liaison with other design and planning activities
Aligning with corporate and IT strategies
Service Catalog Management (SCM)
Managing the Service Catalog
Providing a central source of information on IT services delivered to the business by the service provider
Ensuring the business can view an accurate and consistent picture of IT services available, including details and status
Service Level Management (SLM)
Negotiating, agreeing and documenting appropriate IT service targets with the business
Monitoring and producing reports on delivery against agreed level of service
Capacity Management
Matching capacity of IT to agreed business demands
Capacity Management: right resource, right time, right cost
Availability Management
Ensuring that availability targets are measured and achieved in a cost-effective manner
Building availability into the design
IT Service Continuity Management
Maintaining ongoing recovery capability to match agreed needs, requirements and time scales
Developing service continuity and recovery plans
Aligning plans with business needs over time
Technology-related activities
Requirements Engineering: requirement types, activities and techniques
Data and Information Management activities
Techniques within Application Management
Investigating Service Design requirements
Technology considerations for Service Design
Organizing Service Design
Roles appropriate within Service Design and Service Design-focused processes
Defining Service Design responsibilities
Aligning information security with business security
Managing suppliers to ensure quality and value for money
Implementation Challenges and Risks
Outlining the challenges and risks facing Service Design
Establishing critical success factors and key performance indicators (KPIs)
Developing risk-benefit analyses for adoption of Service Design
{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>
Evidence of ITIL� Foundation Certificate or ITIL� v2 Foundation + v3 Foundation Bridge Certificate<\/li>
It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL� Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination
6
Evidence of ITIL� Foundation Certificate or ITIL� v2 Foundation + v3 Foundation Bridge Certificate
It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL� Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"
$\"\"$ <\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)
�<\/p>
\t
More than 8�years of experience in IT operations, Service Management, Training<\/li>\t
Trained more than 1000 professionals on technology and�upselling, and Best Management Practices, like ITIL�, COBIT, Six Sigma, Prince 2.<\/li>\t
ITIL� Release, Control and Validation Certified.<\/li>\t
ITIL� Service Offering and Agreement Certified.<\/li>\t
ITIL� Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor
7
Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
�

More than 8�years of experience in IT operations, Service Management, Training

Trained more than 1000 professionals on technology and�upselling, and Best Management Practices, like ITIL�, COBIT, Six Sigma, Prince 2.

ITIL� Release, Control and Validation Certified.

ITIL� Service Offering and Agreement Certified.

ITIL� Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL� SD Certification?<\/h2>
This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL� SD Exam?<\/h2>
Evidence of ITIL� Foundation Certificate or ITIL� v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>
Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>
Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>
All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>
Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>
Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>
We are Accredited Training Organization <\/li>
Experiential Education<\/li>
Experienced Industry Experts<\/li>
Accredited course material<\/li>
Quality Courseware<\/li>
Post training support<\/li><\/ul>"}
FAQ's
8
What is ITIL� SD Certification?
This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
What is the Eligibility Criteria / Pre-requisites for the ITIL� SD Exam?
Evidence of ITIL� Foundation Certificate or ITIL� v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
We are Accredited Training Organization
Experiential Education
Experienced Industry Experts
Accredited course material
Quality Courseware
Post training support
5ae3194546290c041ca53899
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ITIL� Intermediate SD Certification Training

ITIL� Intermediate SD Certification Training

Why one should join Vinsys?<\/h2>We are Accredited Training Organization <\/li>Experiential Education<\/li>Experienced Industry Experts<\/li>Accredited course material<\/li>Quality Courseware<\/li>Post training support<\/li><\/ul>"}]

Learning Objectives -

Implementation Challenges and Risks<\/h2>Outlining the challenges and risks facing Service Design<\/li>Establishing critical success factors and key performance indicators (KPIs)<\/li>Developing risk-benefit analyses for adoption of Service Design<\/li><\/ul>"}

Introduction and Overview

Key Service Design Principles Five aspects of Service Design

Four Ps of Design

Primary Activities of Service Design Analyzing business requirements

Achieving balance between design and existing strategies

Service Catalog Management (SCM)

Service Level Management (SLM)

Capacity Management

Availability Management

IT Service Continuity Management

Technology-related activities

Organizing Service Design

Implementation Challenges and Risks

Ajit Joshi

Why one should join Vinsys?<\/h2>We are Accredited Training Organization <\/li>Experiential Education<\/li>Experienced Industry Experts<\/li>Accredited course material<\/li>Quality Courseware<\/li>Post training support<\/li><\/ul>"}

What is ITIL� SD Certification?

What is the Eligibility Criteria / Pre-requisites for the ITIL� SD Exam?

What is the duration of training?

Do you provide certificates on successfully completing the course?

When are the classes conducted?

What all is included in the course?

Who conduct the training sessions?

Why one should join Vinsys?

PMP� Certification Training Course in Bangalore

PMP� Certification Training Course in Bangalore

ITIL� Intermediate CSI Certification Training

ITIL� Intermediate CSI Certification Training

Six Sigma Green Belt Training And Certification

Six Sigma Green Belt Training And Certification

Why one should join Vinsys?<\/h2>
We are Accredited Training Organization <\/li>
Experiential Education<\/li>
Experienced Industry Experts<\/li>
Accredited course material<\/li>
Quality Courseware<\/li>
Post training support<\/li><\/ul>"}]

Implementation Challenges and Risks<\/h2>
Outlining the challenges and risks facing Service Design<\/li>
Establishing critical success factors and key performance indicators (KPIs)<\/li>
Developing risk-benefit analyses for adoption of Service Design<\/li><\/ul>"}

Why one should join Vinsys?<\/h2>
We are Accredited Training Organization <\/li>
Experiential Education<\/li>
Experienced Industry Experts<\/li>
Accredited course material<\/li>
Quality Courseware<\/li>
Post training support<\/li><\/ul>"}