ITIL® Intermediate Module - Service Design (SD)
ITIL® Intermediate Module - Service Design (SD) Event date:
ITIL® Intermediate Module - Service Design (SD)
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BECOME AN ARCHITECT TO DESIGN IT SERVICES WITH ITIL®-SERVICE DESIGN CERTIFICATION

We are an EXIN and PeopleCert Accredited Training Organization (ATO) for imparting ITIL® Training and conducting ITIL® Examination, worldwide.

 

The ITIL®-Service design module is one of the intermediate level certification within the ITIL® Service Lifecycle work stream. This credential certifies you as an architect who can design and develop new IT service that fulfill the changing needs of the organization or programme.

At Vinsys, you will learn this technique and skill from experts with 20+ years in professional and corporate training. We are a decade old organization that specializes in ITIL® training programs and till date we have trained more that 10,000 professional around the globe. We ensure you that you will learn to develop, manage and integrate service design into the IT Service management process successfully.

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WHY VINSYS?

We are the EXIN and PeopleCert accredited training provider. We are certified to conduct trainings for ITIL® foundation and expert courses across the world.

 

Till date, we have trained and certified more than 10,000+ professionals worldwide in ITIL®, ITSM, and IT Governance
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Our integrated pool of instructors and consultants with hands- on industrial experience conduct interactive training sessions to give a participant a practitioner’s approach of using technical concepts
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Along with interactive sessions from expert instructors we provide mock exam practice test series, case study material with real-life practical examples
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Before taking an actual exams we make the participants appear for numerous mock tests to increase their confidence level.
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Our subject matter experts develop in-house course material customized as per the trends and principles stated by the examination body.
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We include the official certification fee along with our training cost
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We facilitate you to acquire the certification in your home city
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Mr. Vishal Vyas
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This course contents the architectures, processes, policies and documentation that makes you capable of developing an IT service that meets the growing and evolving business needs of any firm or programme. Our outstanding trainers will demonstrate the purpose, principles and processes of service design and will teach you how to use this knowledge practically in overall service management. We will also help you relate this acquired learning to the other stages of ITIL® service lifestyle.

  1. Introduction to service design
  2. Full understanding of service design terms and concepts.
    • The purpose, goals and objectives of service design
    • The scope of service designThe business value of service design activities
    • The context of service design in the ITIL® service lifecycle
    • Service design inputs and outputs
    • and the contents and use of the service design package and service acceptance criteria
  3. Service design principles
  4. The knowledge, interpretation and analysis of service design principles, techniques and relationships and their application to the design of effective service solutions.
    • Design service solutions related to a customer’s needs
    • Design and utilize the service portfolio to enhance business value
    • The measurement systems and metrics
    • Service design models to accommodate different service solutions Learning
  5. Service design processes
  6. The knowledge, interpretation and analysis of service design principles, techniques and relationships and their application to the design of effective service solutions.
    • The interaction of service design processes
    • The flow of service design as it relates to the business and customer
    • The five design aspects and how they are incorporated into the service design process
  7. Service design technology-related activities
  8. The knowledge, interpretation and analysis of service design principles, techniques and relationships and their application to the design of effective service solutions.
    • Requirements engineering in the design process and utilizing the three types of requirements as identified for any system; functional, management/operations and usability
    • The design of technical architectures for data and information management, and application management
  9. Organizing for service design
  10. The knowledge, interpretation and analysis of service design principles, techniques and relationships and their application to the design of effective service solutions.
    • How to design, implement and populate a RACI diagram for any process that is within the scope of IT service management
    • The service design roles and responsibilities, where and how they are used and how a service design organization would be structured to use these roles
  11. Technology considerations
  12. The knowledge, interpretation and analysis of service design principles, techniques and relationships and their application of them to the design of effective service solutions.
    • Service design related service management tools, where and how they would be used
    • The benefits and types of tools that support service design
  13. Implementation and improvement of service design
  14. The knowledge, interpretation and analysis of service design principles, techniques and relationships and their application to the design of effective service solutions.
    • The six-stage implementation/improvement cycle and how the activities in each stage of the cycle are applied
    • How business impact analysis, service level requirements and risk assessment can affect service design solutions
  15. Challenges, critical success factors and risks
  16. The knowledge, interpretation and analysis of service design principles, techniques and relationships and their application to the design of effective service solutions.
    • Be able to provide insight and guidance for design challenges, risks and critical success factors

The world is getting tech-savvy day by day. New trends like the SMAC (Social, Mobile, Analytics and Cloud) technology and big data are revolutionizing the way business operates. According to Gartner, 50% of the organizations will move to the hybrid cloud by 2017 and to cash on these up-coming trend organizations around the globe has started upgrading their IT infrastructure to the best IT framework possible in order to ensure maximum ROI for their business services. For this emerging technology prototype, ITIL® has been and will be the best IT service management frame of choice. According to AXELOS’ ‘The Importance of ITIL® A Global View – 2014 and Beyond’, 69% of C-class executives said that ITIL® is becoming more important due to trends in the Cloud Computing sector.

Due to this dynamic demand, many organizations are looking for employees who can develop, manage and integrate service design into the IT service management process. ITIL®-SD certification classifies an employee as an expert in developing IT services and hence, makes your stand out of the competition.

Let’s see few more advantages of acquiring this certification:
  1. Accelerates your career and helps your move up the ladder in your own organization.
  2. This credential listed in your CV sets you apart from your uncertified peers
  3. It widens your horizon as a certified global professional by benchmarking you skills in IT service management
  4. Across all sectors ranging from education, financial services, healthcare, software development, investment banking, oil and gas, energy, telecommunication, hospitality and many more demand certified candidates to develop IT services.
  5. According to PayScale.com, the highest average annual salary for ITIL® Intermediate certified professionals can go up $ 156,000 in the USA, $ 130,000 in the UK, $USD 118,000 in Australia, and $ 100,000 in the UAE (as on March 31, 2015).

Frequently asked questions about this course.

1. What are the prerequisite or eligibility criteria for ITIL® Intermediate Module – Service Design?
The ITIL® Intermediate Level is the core of the scheme. To take an examination for ITIL®-SD, candidates must hold the ITIL® Foundation qualification and must complete an accredited training course.
2. What is the exam format?
Examination Format – ITIL® Intermediate Module – Service Design
  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.
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