ITIL® Intermediate SD Certification Training

Learning Objectives -

• Upon completion of this course and examination, the learner will gain competencies in:
• Understanding Service Management as a Practice and Service Transition principles, purpose and objective
• Understanding how all Service Design processes interact with other Service Lifecycle processes
• The sub-processes, activities, methods and functions used in each of the Service Design processes
• The roles and responsibilities within Service Design and the activities and functions to achieve operational excellence
• How to measure Service Design performance
• Understanding technology and implementation requirements in support of Service Design
• The challenges, critical success factors and risks related with Service Design

The ITIL Intermediate Service Design (SD) certification training is preferred by professionals having a considerable understanding of the ITIL framework and relevant working experience.

The ITIL SD qualification provides maximum benefits to:

• Candidates aiming for the ITIL Expert Certificate in ITSM
• IT professionals who already work in a service design environment and need to upgrade their knowledge of processes, concepts, activities, and functions involved in the role
• Capacity managers, IT security managers, IT audit managers, Business continuity managers, Availability managers, Service level managers, and Service Portfolio managers
• Service designers, IT planners & consultants, Team leaders, CTO, CIO, IT architects, and other supervisory staff

Candidates applying for the ITIL Intermediate SD Certification Course must have completed the following:

• ITIL Foundation Certificate in ITSM
• ITIL v2-v3 Foundation Bridging Course or ITIL v3 or 2011 edition Foundation Course
• Minimum 2 years of working experience in IT Service Management
• Exposure in the service management capacity within a service provider environment

Module 1: Introduction to Service Design

• The purpose, objectives and scope of Service Design
• The context of Service Design in relation to the Service Lifecycle
• Input, outputs of the SDP and Service Acceptable Criteria

Module 2: Service Design Principle

• Balanced Service Design
• Service requirements
• Aspects of Service Design
• Service-Oriented Architecture

Module 3: Service Design Processes

• Design Coordination
• Service Catalogue Management
• Service Level Management
• Availability Management
• Capacity Management
• IT Service Continuity Management
• Information Security Management
• Supplier Management

Module 4: Service Design Technology Related Activities

• Management of technology-related activities commonly performed in the service design stage
• Service design activities and techniques within requirements engineering
• Data and information management
• Application management
• Capacity Management
• Service design activities and techniques within requirement engineering
• Service design activities and techniques within data and information management and associated with application management

Module 5: Organizing for Service Design

• Service design roles, responsibilities and capabilities
• Techniques for assigning roles are introduced and explained
• Aspects associated with the service design roles, responsibilities and capabilities
• The functions within service design
• Roles and responsibilities within the service design lifecycle stage for each of the service design processes

Module 6: Technology Considerations

• Interpret and analyze technology considerations in service design
• Upon completion, students should understand what is involved in the types of tools that would benefit service design
• The requirements for service management tools

Module 7: Implementation and Improvement of Service Design

• The service design issues relating to business impact analysis, service level requirements and risks
• The six-stage implementation approach
• Measurements of service design, as a prerequisite for success

Module 8: Challenges, Critical Success Factors, and Risks

• Challenges, CSFs and Risks

This ITIL SD certification training aims at training candidates on:

• Understanding the principles, purpose, and processes of service design
• Utilizing top-notch IT capabilities along with proper comprehension for maximizing value for organizations
• Organizing and implementing design as a part of overall service management
• Knowing the inter-connection between ITIL SD and other stages of the ITIL Intermediate lifecycle module
• Getting an insight of how to align IT services with the business goals and maximizing customer satisfaction
• Preparing for the ITIL Service Design exam

What is ITIL Intermediate SD Certification?

The ITIL Service Design certification is one of the certifications in the ITIL Service Lifecycle that focuses on the design component of IT services and details the methods, plans, architectures, and certifications that enable plan services effectively in alignment with the requirements of organizations.

What are the aspects of Service Design?

The aspects of ITIL Service Design are: Service Solutions Management of Information Systems and Tools Technology, Tools Processes Systems, Measurement Systems & Management Architectures.

What is Service Design in ITIL?

Service needs to be designed carefully for businesses in order to give genuine incentives. ITIL Service Design caters to designing standards and techniques for revamping the targets into the arrangement of service resources. It guides organizations to use the best ITSM practices to establish a workable service design.

What are the benefits of Service Design in ITIL?

The SD module offers a better understanding of opportunities and client concerns through the use of technical design tools such as customer journey charting, imagining, and situation-making. It introduces functions such as the ability to test, acquire, and prototype with clients in order to grow an operational solution in the long run.

Will I get a certificate at the end of this course?

Yes, Vinsys provides a course completion certificate when candidates successfully clear the ITIL SD Certification exam.

What are the career prospects after completing this course?

The demand for ITIL certified professionals is increasing exponentially as organizations have largely adopted the ITIL framework into their systems considering the wide scope and opportunities it offers. So candidates applying for ITIL certifications are sure to have a rewarding career ahead in terms of both – position & pay scale.

Why should I choose Vinsys for my ITIL SD training course?

Vinsys has been trusted for exceptional training delivery methodologies and practical, scenario-based training modules. Our trainers develop an interesting way to deliver technical content to students that make learning easy and quick. With accredited training material and tech-enabled training environment, Vinsys ensures that candidates gain the necessary knowledge and practical skills for application in the real life scenarios.

The ITIL Intermediate SD Certification exam follows the below exam pattern.

Exam duration: 90 minutes (120 minutes for those who opt for examination in other languages)

Question pattern: 8 Multiple choice, scenario-based questions

Closed book: Yes

Passing criteria: 70% (28 out of 40 answers)

ITIL SD is a phase in the service lifecycle that narrows down the service procedure into a structured arrangement for achieving business excellence. It directs organizations to design and improve services as well as service management by focusing on the details of design techniques and standards that directly impact the arrangement of service resources. The ITIL SD course content is an inclusive module that not only envisions a progressive path for new services but also incorporates upgrades that are essential to keep up the continuity of services and conformity to directions and benchmarks.

The SD module lays guidelines to enable organizations to establish the most proficient method of creating design abilities for service management. The module covers subjects like service level management, design coordination, list management, IT service continuity management, provider management, data security management, accessibility management, and capacity management.

With the ITIL Intermediate Service Design Certification candidates gain an added advantage over their non-certified peers as they gain a deeper understanding of the ITIL SD processes, functions and principles. ITIL is valued significantly in recent years by many organizations globally and it is rapidly becoming an essential entry-level qualification for a majority of the IT roles.

The ITIL SD Certification benefits professionals with the knowledge of opportunities and client concerns in a better manner and introduces them to using tools such as situation-making, customer-journey charting, and imaging. ITIL SD Certified professionals are highly in demand across the globe and can expect more financial gains and progressive career opportunities.

After completing the ITIL Intermediate Service Design Certification Course from Vinsys, candidates will be able to:

• Identify the purpose, principles and processes in service design
• Understand technological aspects and consideration in service design
• Analyze critical success factors, challenges and risks related to service design
• Learn best practices of IT Service Design that are globally accepted
• Implement structured methodologies in the service design to establish a uniform mechanism throughout the organization
• Add value to your CV and bag a secure position in a reputed organization with alluring pay benefits
• Stay updated with the recent trends in the market

Vinsys focuses on training professionals on certification courses and enabling them to face real-world challenges confidently. Our training batches are well-structured and we ensure delivering course content in an efficient manner with the best trainers. Vinsys has a completely different approach to training. We are inclined more towards the practical aspect of the training and provide extensive hands-on training to candidates and make them future-ready.

• Trained more than 600,000 professionals globally
• Highly interactive sessions
• Story-telling format
• Flexible training schedules
• The well-maintained, highly functional training environment
• Simulation tests, mock exams, and complete exam preparation guidance