ITIL Intermediate SO Training Certification in Bengaluru
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EARN ITIL® SERVICE OPRATION CERTIFICATION TO KEEP YOUR SERVICES UP AND RUNNING

ITIL® Service Operation is the intermediate level course which is aimed at providing value to a customer in the form of a service which was created using SS, SD, ST and CSI.

 

Service operation Module is one of the certification in ITIL® service lifecycle. Mastering this enables an IT professional to monitor and resolve service failures. With growing scope of ITIl® in almost every industry this certification gives you an edge in the competitive job market. According to a research done by Gartner, 50% of the organizations will move to the hybrid cloud by 2017 and to cash on these up-coming trend organizations around the globe has started upgrading their IT infrastructure to the best IT framework possible in order to ensure maximum ROI for their business services. For this emerging technology prototype, ITIL® has been and will be the best IT service management frame of choice. According to AXELOS’ ‘The Importance of ITIL® A Global View – 2014 and Beyond’, 69% of C-class executives said that ITIL® is becoming more important due to trends in the Cloud Computing sector.

Vinsys, a leader in individual and corporate training will help you earn this credential. Our outstanding trainers will introduce purpose, principles and process of service operation through this course. We ensure you that you will walk out as an expert in service operations.

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WHY VINSYS?

We are the EXIN and PeopleCert accredited training provider. We are certified to conduct trainings for ITIL® foundation and expert courses across the world.

 

Till date, we have trained and certified more than 10,000+ professionals worldwide in ITIL®, ITSM, and IT Governance
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Our integrated pool of instructors and consultants with hands- on industrial experience conduct interactive training sessions to give a participant a practitioner’s approach of using technical concepts
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Along with interactive sessions from expert instructors we provide mock exam practice test series, case study material with real-life practical examples
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Before taking an actual exams we make the participants appear for numerous mock tests to increase their confidence level.
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Our subject matter experts develop in-house course material customized as per the trends and principles stated by the examination body.
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We include the official certification fee along with our training cost
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We facilitate you to acquire the certification in your home city
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Mr. Vishal Vyas
Know More

Here, you will learn 5 processes of Service Operation namely, Event Management, Incident Management, Problem Management, Request Fulfillment and Access Management and 4 functionsrelated to ITSM namely, Application Management Function, Technical Management Function, IT Operations Management Function and Service Desk Function. We assure that our training will make you a pro in fixing IT service problems and managing routine service operational tasks.

  1. Introduction to service operation
  2. Full understanding of service operation terms and core concepts.
    • The purpose, objectives and scope of service operation
    • The value to the business
    • The context of service operation in the ITIL® service lifecycle
    • The fundamental aspects of service operation and the ability to define them.
  3. Service operation principles
  4. The knowledge, interpretation and analysis of service operation principles, techniques and relationships and their application to the delivery and support of services at agreed levels.
    • How an understanding of the basic conflict between maintaining the status quo and adapting to changes in business needs can lead to better service operation
    • Other service operation principles including: involvement in other lifecycle stages; understanding operational health; the need for good documentation and communication including a communication strategy
    • Service operation inputs and outputs.
  5. Service operation processes
  6. The knowledge, interpretation and analysis of service operation principles, techniques and relationships and their application to the delivery and support of services at agreed levels.
    • The use, interaction and value of each of the service operation processes: event management, incident management, request fulfilment, problem management, and access management.
  7. Common service operation activities
  8. The knowledge, interpretation and analysis of service operation principles, techniques and relationships and their application to the delivery and support of services at agreed levels.
    • How the common activities of service operation are co-ordinated for the ongoing management of the technology that is used to deliver and support the services
    • How monitoring, reporting and control of the services contributes to the ongoing management of the services and the technology that is used to deliver and support the services
    • How the operational activities of processes covered in other lifecycle stages contribute to service operation
    • How IT operations staff should look for opportunities to improve the operational activities.
  9. Organizing for service operation
  10. The knowledge, interpretation and analysis of service operation principles, techniques and relationships and their application to the delivery and support of services at agreed levels.
    • The role, objectives and activities of each of the four functions of service operation: service desk, technical management, IT operations management, and application management
    • Service operation roles and responsibilities, where and how they are used as well as how a service operation organization would be structured to use these roles.
  11. Technology considerations
  12. The knowledge, interpretation and analysis of service operation principles, techniques and relationships and their application to the delivery and support of services at agreed levels.
    • The generic requirements of technologies that support service management across all lifecycle stages
    • The specific technology required to support the service operation processes and functions.
  13. Implementation of service operation
  14. The knowledge, interpretation and analysis of service operation principles, techniques and relationships and their application to the delivery and support of services at agreed levels.
    • Specific issues relevant to implementing service operation including: managing change in service operation; assessing and managing risk in service operation; operations staff involvement in service design and service transition
    • Planning and implementing service management technologies within a company.
  15. Challenges, critical success factors and risks
  16. The knowledge, interpretation and analysis of service operation principles, techniques and relationships and their application to the delivery and support of services at agreed levels.

This phase in ITIL® service Lifecycle focuses on keeping the services live by resolving incidents, problems and revising requests effectively and efficiently. It makes you competent in minimizing the adverse effects of any outage or breakdown of any CI or service on business. Service Operations is where all the values are envisioned in Service Strategy, Service Design, Service Transition and Continual Service Improvement.

ITIL® SO can improve the IT service quality in many ways:
  1. ITIL® SO helps a professional to identify a root cause of a problem which in returns makes it easier to avoid various service outages
  2. It reduces the usage of unplanned resources and costs due to efficient maintenance of the IT services.
  3. Customer gets improved productivity as IT services are more reliable & any failures are managed and resolved efficiently
  4. By providing quick and effective access to standard services which then improves customer satisfaction.
  5. Services are made more secure by managing and controlling access.

Frequently asked questions about this course.

1. What are the prerequisite or eligibility criteria for ITIL® Intermediate Module – Service Operation?
The ITIL® Intermediate Level is the core of the scheme. To take an examination for ITIL®-SO, candidates must hold the ITIL® Foundation qualification and must complete an accredited training course.
2. What is the exam format?
Examination Format – ITIL® Intermediate Module – Service Operation.
  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

- Find this training in below cities -

Bangalore, officially known as Bengaluru, is also known as the ‘Silicon Valley of India’ or IT capital of India as it nurtures headquarters of ISRO, Infosys, Wipro & Hal. It is one of the largest exporters of IT services. To grow and prosper in Bangalore it is necessary to have credentials like - PMP®, ITIL, PRINCE2, COBIT, etc.

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Pune
+ 91 - 20 - 67444700

Hyderabad
+91 - 40 - 65344752 / 23114305

Bangalore
+91 - 80 - 41550745

Noida
+91 - 120 - 4283251 / 52/53/54/55/56

   
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Vinsys, a globally acclaimed individual and corporate training provider, has a legacy of empowering professionals with knowledge since 15+ years. Till date we have enlightened and trained 600,000+ professionals around the world. Today, we have spread our wings across the globe and have footprints in Australia, China, India, Kenya, Malaysia, Oman, Singapore, Tanzania, UAE and USA. We are renowned players in conducting corporate training and open house workshops in Information Technology, IT Service Management, IT Governance, IT Infrastructure Library, Project Management, Behavioral and Management Solutions; and Foreign Languages for enterprises and governments worldwide.

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