ITIL® Intermediate Service Operation (SO) Certification Training
ITIL® intermediate service operation certification course aims at digging into the IT services, strategic assets, risks, challenges, and budget faced in an ITSM environment. It enables IT teams as well as organizations to maintain the credibility of their service offerings and sustain them. The Service Operations course is designed to ensure that organizations provide enough resources for users. The ITIL® Service Operations training at Vinsys delivers value through experienced professionals and real-time scenarios for enhanced learning.
The ITIL® So Certification course provides maximum benefits to IT professionals who serve as:
Apart from the above-mentioned roles, any candidate who wishes to explore and prosper into the field of ITSM can benefit from this course if he/she fulfills the pre-requisites required to appear for the ITIL® SO exam. Candidates having prior exposure to basic concepts in IT or those having spent at least 2 years of professional experience in IT Service Management (ITSM) will obviously gain more knowledge and expertise.
In order to appear for the ITIL® Intermediate Service Operations (SO) Certification exam, candidates must have cleared the ITIL® Foundation Certification exam (version does not matter).
Introduction and Overview
Balancing conflicting goals
Primary ITIL® processes within Service Operation
Operational activities of other ITIL® processes
Common Service Operation Activities Monitoring and control of IT operations
Management of the infrastructure
Operational aspects of processes from other lifecycle phases
Mapping Service Operation functions to activities
Service Operation structure
Key functions of the Service Desk
Structuring the Service Desk
Technology Related Issues
Implementation Challenges and Risks
Here are a few details about the ITIL® Intermediate SO certification exam you need to know:
ITIL® Intermediate Service Operations (SO) module is one of the certifications contained within the ITIL® Service Lifecycle workstream. The course focuses on operational activities, processes, principles, and functions that are important in the successful management of their services and products. This certification training ensures to develop an improvised IT service management culture in an organization.
The SO module of the ITIL® framework consists of the procedures to be implemented for smooth coordination and execution of operational management activities related to their services and products during the design, service strategy, and transition phases of the IT Service Lifecycle. It also includes information on using related technology and support resources efficiently.
The ITIL® SO certification course intends to provide candidates with a brief understanding of the Service Operations best practices that ultimately both the individuals as well as organizations.
The ITIL® Service Operations course encourages the establishment of well-defined ITSM infrastructures and enables candidates to:
Vinsys has been a leader in providing trainings for professional courses. Our ITIL® training courses have been recognized globally as we enable candidates to explore practical implementation more. Our highly experienced trainers possess considerable industry experience and ensure that the candidates are benefited most with the certification course. Vinsys excels in delivering flexible training sessions and adopting various training delivery models in order to fit every candidate’s schedules and learning patterns.
ITIL® Intermediate Service Operation (SO) certification course material is crafted and curated by subject matter experts and aligns with the latest updates in the ITIL® framework. We ensure that candidates learn the fundamentals well and provide complete assistance to help them clear the ITIL® SO Certification exam in the first attempt.
Here are a few reasons to choose Vinsys as your learning partner:
Studying for the ITIL® SO certification has helped improved my coordinating activities during service strategy, design and transition phases of the services lifecycle. This certification has changed my perspective of how the management of IT service operations should function.
Service Operation (SO) module course imparted by Vinsys, has made me list the challenges, critical success factors and risks associated with Service Operation in an extremely organized and strategized manner. The tutors have left no stone unturned in simplifying the course!
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