In order to manage the services and products of an organization, ITIL® Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITIL® SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SO Certification Training in hyderabad","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}
In order to manage the services and products of an organization, ITIL® Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITIL® SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
ITIL® Intermediate SO Certification Training in hyderabad
ITIL® Intermediate SO Certification Training in hyderabad
<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"},{"tabName":"Course Objectives","tabNumber":2,"content":"
<\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"},{"tabName":"Audience","tabNumber":3,"content":"
The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"
![\"\"](\"/images/ajit-joshi.jpg\")
<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7
Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
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it service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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quality and process training0The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
six-sigma-black-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
trueimages/4falseit service management0ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
itil-intermediate-ppo-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training
trueimages/3.8false
<\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"},{"tabName":"Audience","tabNumber":3,"content":"
The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
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it service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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quality and process training0The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
six-sigma-black-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
trueimages/4falseit service management0ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
itil-intermediate-ppo-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training
trueimages/3.8false
The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
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it service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
trueimages/4false{"courseDuratoin":null,"subCategory":"quality and process training","courseRating":0,"basePageUrl":null,"courseSummary":"The Lean Six Sigma Black Belt Certification Training<\/a> program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification<\/strong> will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training<\/strong> is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination<\/strong><\/em>. On clearing of the exam, they will receive \u201cTrained Six Sigma Black Belt\u201d Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null}
quality and process training0The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
six-sigma-black-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
trueimages/4falseit service management0ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
itil-intermediate-ppo-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training
trueimages/3.8false
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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quality and process training0The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
six-sigma-black-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
trueimages/4falseit service management0ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
itil-intermediate-ppo-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training
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<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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quality and process training0The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
six-sigma-black-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
trueimages/4falseit service management0ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
itil-intermediate-ppo-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training
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Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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quality and process training0The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
six-sigma-black-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
trueimages/4falseit service management0ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
itil-intermediate-ppo-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training
trueimages/3.8false
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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ITIL® RCV Certification<\/strong><\/em> will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.<\/p>","pageId":"itil-intermediate-rcv-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate RCV Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-rcv-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"quality and process training","courseRating":0,"basePageUrl":null,"courseSummary":"The Lean Six Sigma Black Belt Certification Training<\/a> program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification<\/strong> will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training<\/strong> is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination<\/strong><\/em>. On clearing of the exam, they will receive \u201cTrained Six Sigma Black Belt\u201d Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
[{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"The ITIL® Intermediate RCV Certification<\/a> solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification<\/strong><\/em> will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.<\/p>","pageId":"itil-intermediate-rcv-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate RCV Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-rcv-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"quality and process training","courseRating":0,"basePageUrl":null,"courseSummary":"The Lean Six Sigma Black Belt Certification Training<\/a> program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification<\/strong> will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training<\/strong> is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination<\/strong><\/em>. On clearing of the exam, they will receive \u201cTrained Six Sigma Black Belt\u201d Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
it service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
trueimages/4false{"courseDuratoin":null,"subCategory":"quality and process training","courseRating":0,"basePageUrl":null,"courseSummary":"The Lean Six Sigma Black Belt Certification Training<\/a> program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification<\/strong> will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training<\/strong> is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination<\/strong><\/em>. On clearing of the exam, they will receive \u201cTrained Six Sigma Black Belt\u201d Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null}
quality and process training0The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
six-sigma-black-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
trueimages/4falseit service management0ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
itil-intermediate-ppo-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training
trueimages/3.8false
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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quality and process training0The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
six-sigma-black-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
trueimages/4falseit service management0ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
itil-intermediate-ppo-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training
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Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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quality and process training0The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
six-sigma-black-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
trueimages/4falseit service management0ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
itil-intermediate-ppo-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training
trueimages/3.8false
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
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it service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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quality and process training0The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
six-sigma-black-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
trueimages/4falseit service management0ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
itil-intermediate-ppo-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training
trueimages/3.8false
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
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it service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
trueimages/4false{"courseDuratoin":null,"subCategory":"quality and process training","courseRating":0,"basePageUrl":null,"courseSummary":"The Lean Six Sigma Black Belt Certification Training<\/a> program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification<\/strong> will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training<\/strong> is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination<\/strong><\/em>. On clearing of the exam, they will receive \u201cTrained Six Sigma Black Belt\u201d Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null}
quality and process training0The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
six-sigma-black-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
trueimages/4falseit service management0ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
itil-intermediate-ppo-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training
trueimages/3.8false
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. 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On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
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it service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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quality and process training0The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
six-sigma-black-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
trueimages/4falseit service management0ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
itil-intermediate-ppo-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training
trueimages/3.8false
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
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it service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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quality and process training0The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
six-sigma-black-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
trueimages/4falseit service management0ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
itil-intermediate-ppo-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training
trueimages/3.8false
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
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it service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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quality and process training0The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
six-sigma-black-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
trueimages/4falseit service management0ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
itil-intermediate-ppo-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training
trueimages/3.8false
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
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it service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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quality and process training0The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
six-sigma-black-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
trueimages/4falseit service management0ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
itil-intermediate-ppo-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training
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Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification<\/strong> will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training<\/strong> is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination<\/strong><\/em>. On clearing of the exam, they will receive \u201cTrained Six Sigma Black Belt\u201d Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
[{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"The ITIL® Intermediate RCV Certification<\/a> solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification<\/strong><\/em> will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.<\/p>","pageId":"itil-intermediate-rcv-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate RCV Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-rcv-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"quality and process training","courseRating":0,"basePageUrl":null,"courseSummary":"The Lean Six Sigma Black Belt Certification Training<\/a> program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification<\/strong> will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training<\/strong> is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination<\/strong><\/em>. On clearing of the exam, they will receive \u201cTrained Six Sigma Black Belt\u201d Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
it service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
trueimages/4false{"courseDuratoin":null,"subCategory":"quality and process training","courseRating":0,"basePageUrl":null,"courseSummary":"The Lean Six Sigma Black Belt Certification Training<\/a> program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification<\/strong> will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training<\/strong> is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination<\/strong><\/em>. On clearing of the exam, they will receive \u201cTrained Six Sigma Black Belt\u201d Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null}
quality and process training0The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
six-sigma-black-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
trueimages/4falseit service management0ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
itil-intermediate-ppo-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training
trueimages/3.8false
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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quality and process training0The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
six-sigma-black-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
trueimages/4falseit service management0ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
itil-intermediate-ppo-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training
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<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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quality and process training0The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
six-sigma-black-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
trueimages/4falseit service management0ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
itil-intermediate-ppo-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training
trueimages/3.8false
<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
<\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
The ITIL® Intermediate RCV Certification<\/a> solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification<\/strong><\/em> will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.<\/p>","pageId":"itil-intermediate-rcv-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate RCV Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-rcv-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"quality and process training","courseRating":0,"basePageUrl":null,"courseSummary":" The Lean Six Sigma Black Belt Certification Training<\/a> program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification<\/strong> will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training<\/strong> is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination<\/strong><\/em>. On clearing of the exam, they will receive \u201cTrained Six Sigma Black Belt\u201d Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
The ITIL® Intermediate RCV Certification<\/a> solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification<\/strong><\/em> will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.<\/p>","pageId":"itil-intermediate-rcv-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate RCV Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-rcv-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"quality and process training","courseRating":0,"basePageUrl":null,"courseSummary":" The Lean Six Sigma Black Belt Certification Training<\/a> program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification<\/strong> will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training<\/strong> is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination<\/strong><\/em>. On clearing of the exam, they will receive \u201cTrained Six Sigma Black Belt\u201d Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
ITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
The Lean Six Sigma Black Belt Certification Training<\/a> program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification<\/strong> will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training<\/strong> is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination<\/strong><\/em>. On clearing of the exam, they will receive \u201cTrained Six Sigma Black Belt\u201d Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive \u201cCertified Six Sigma Black Belt<\/a>\u201d Certificate.<\/p>","pageId":"six-sigma-black-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Black Belt Training and Certification","courseImage":"six-sigma-black-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-black-belt","id":null,"batchType":null,"isFavourite":null}
The Lean Six Sigma Black Belt Certification Training program is a continuation from where the green belt syllabus reached its conclusion. It should be noted that you are eligible for this course only if you have successfully completed the Six Sigma Green belt. Studying for Lean Six Sigma Certification will enable an improved analytical thinking, strengthen creative problem solving and devise strategic thinking. The 6 Sigma Training is a combination of Lecture, Class exercise, Case studies, Team Exercise and a problem-solving approach. Participants will need to complete a Demo Project, which they will have to solve, document and submit in the classroom. On successful submission of project, they are eligible to appear for Six Sigma Black Belt Examination. On clearing of the exam, they will receive ?Trained Six Sigma Black Belt? Certificate. Within 3 months of clearing Six Sigma Master Black Belt exam, participants will have to submit their presentations of a real time Six Sigma Project Implementation in their process or organization. On approval of the same, participants will receive ?Certified Six Sigma Black Belt? Certificate.
Six Sigma Black Belt Training and Certification
Six Sigma Black Belt Training and Certification
ITIL® Intermediate PPO Certification Training solely focuses on imparting the best possible guidance with respect to the ITIL® Service Design publication. The mission of the ITIL® PPO module is to ensure that service management systems, and architecture are designed in such a way that is meets the client?s requirement. The 3-day course enlightens the candidate on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The ITIL® Intermediate PPO Training permit the professionals to approach a scenario-based learning environment where they get a hands-on approach of the disciplines involved in functioning a task.
ITIL® Intermediate PPO Certification Training
ITIL® Intermediate PPO Certification Training