Online

it-service-management

true

images/

ALL

3.9

03/03/2018

WeekEnd

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{"firstName":"Amitkirti Chougule","lastName":"Chougule","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1}

Amitkirti Chougule

Chougule

/images

1

Studying for the ITIL® SO certification has helped improved my coordinating activities during service strategy, design and transition phases of the services lifecycle. This certification has changed my perspective of how the management of IT service operations should function.

5

Technical Lead

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{"firstName":"Mr. Sachin","lastName":"Hawale","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1}

Mr. Sachin

Hawale

/images

1

Service Operation (SO) module course imparted by Vinsys, has made me list the challenges, critical success factors and risks associated with Service Operation in an extremely organized and strategized manner. The tutors have left no stone unturned in simplifying the course!

4

IAssistant Manager

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Mr. Pradeep

Rajagopal

/images

1

ITIL® service operation aided my understanding for service operations a lot more astute manner. It also got my foundation basics back in place. Thank you Vinsys for the wonderful efforts you have taken.

3

Senior Engineer

0

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Understanding how all Service Operation processes interact with other Service Lifecycle processes

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How to measure Service Operation performance

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Understanding technology and implementation requirements in support of Service Operation

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The challenges, critical success factors and risks related with Service Operation

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2

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Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules

4

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Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite

4

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A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle

4

The Service Design Lifecycle course will be of interest to:

2

2

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Prerequisites

4

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1

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Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate

1

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There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable

2

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It is also strongly recommended that candidates:

3

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Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended

4

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Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management

4

{"feature":"Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.","_id":4}

Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.

4

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It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification

4

Candidates for this course must:

2

2

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Course Outline

5

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3

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Principles and objectives

14

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Functions and common activities

15

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How Service Operation creates business value

16

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3

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Internal IT vs. external business view

14

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Stability vs. responsiveness

15

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Quality of service vs. cost of service

16

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Reactive and proactive activities

15

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3

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{"feature":"Event management: active and passive monitoring","_id":14}

Event management: active and passive monitoring

14

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Restoring normal service quickly through Incident Management

15

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Request fulfillment

16

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Managing Problems with root cause analysis

17

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Access management

17

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3

[{"feature":"Change, Configuration and Release Management","_id":14},{"feature":"Capacity and Availability Management","_id":15}]

{"feature":"Change, Configuration and Release Management","_id":14}

Change, Configuration and Release Management

14

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Capacity and Availability Management

15

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3

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{"feature":"Detecting the status of services and CIs","_id":14}

Detecting the status of services and CIs

14

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Taking appropriate corrective action

15

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Console management/operations bridge: a central coordination point for monitoring and managing services

16

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3

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{"feature":"Mainframe, server and network management","_id":14}

Mainframe, server and network management

14

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Storage and database management

15

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Managing directory services and desktop support

15

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Facilities and datacenter management

15

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Managing IT security in service operations

15

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Improving operational activities

15

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3

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{"feature":"Change, configuration and release","_id":14}

Change, configuration and release

14

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Availability

15

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Capacity

15

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Service continuity

15

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3

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{"feature":"Roles and responsibilities","_id":14}

Roles and responsibilities

14

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Understanding the organizational context

15

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3

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{"feature":"Service Desk","_id":14}

Service Desk

14

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Technical Management

15

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IT Operations Management

15

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Application management

15

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3

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Logging incidents and requests

14

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First-line investigation and diagnosis

15

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Managing the lifecycle of incidents and requests

16

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Keeping users informed

16

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3

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Local vs. centralized

14

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The virtual service desk

15

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Follow-the-sun operation

16

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3

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{"feature":"Technology, tools and expertise requirements","_id":14}

Technology, tools and expertise requirements

14

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Defining architecture standards

15

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Involvement in the design and build of new services and operational practices

16

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Contributing to Service Design, Service Transition and Continual Service Improvement projects

16

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Evaluating change requests

16

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Matching technology to the organizational situation

16

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3

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Managing change in service operations

14

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Service operation and project management

15

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Assessing and managing risk

16

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Operational staff in design and transition

16

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Planning and implementing service management technologies

16

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Identifying critical success factors

16

3

3

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About the Examination

6

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4

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Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate

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IT Service Management

4

The ITIL® Intermediate RCV certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.

itil-intermediate-rcv-training

10000

2000

Business And Process Framework Training And Certification

Online

it-service-management

true

images/

ALL

4

03/03/2018

WeekEnd

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IT Service Management

4

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itil-intermediate-ppo-training

10000

2000

Business And Process Framework Training And Certification

Online

it-service-management

true

images/

ALL

3.8

WeekEnd