In order to manage the services and products of an organization, ITIL® Intermediate Service Operation (SO) Course<\/a> is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITIL® SO Certification<\/a> will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.<\/p>","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SO Certification Training in hyderabad","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":null,"isFavourite":null}
In order to manage the services and products of an organization, ITIL® Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITIL® SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
ITIL® Intermediate SO Certification Training in hyderabad
ITIL® Intermediate SO Certification Training in hyderabad
<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"},{"tabName":"Course Objectives","tabNumber":2,"content":"
<\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"},{"tabName":"Audience","tabNumber":3,"content":"
The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"
![\"\"](\"/images/ajit-joshi.jpg\")
<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7
Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it governance0The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
cgeit-certification-training-course100002000business and process framework training and certificationit-governanceCGEIT Certification Training Course
CGEIT Certification Training Course
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project management0Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
safe-practitioner-certification-sp-exam-prep-training100002000business and process framework training and certificationproject-managementSAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
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it service management0The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
trueimages/3.9false
<\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"},{"tabName":"Audience","tabNumber":3,"content":"
The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it governance0The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
cgeit-certification-training-course100002000business and process framework training and certificationit-governanceCGEIT Certification Training Course
CGEIT Certification Training Course
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project management0Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
safe-practitioner-certification-sp-exam-prep-training100002000business and process framework training and certificationproject-managementSAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
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it service management0The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
trueimages/3.9false
The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course<\/a> will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.<\/p>","pageId":"safe-practitioner-certification-sp-exam-prep-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"SAFe® for Teams v4.5 Certification Training (SP Certification)","courseImage":"safe-for-teams-practitioner-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/safe-practitioner-certification-sp-exam-prep-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course<\/a>. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification<\/a> to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam<\/p>","pageId":"itil-intermediate-soa-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SOA Certification Training ","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-soa-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
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it governance0The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
cgeit-certification-training-course100002000business and process framework training and certificationit-governanceCGEIT Certification Training Course
CGEIT Certification Training Course
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project management0Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
safe-practitioner-certification-sp-exam-prep-training100002000business and process framework training and certificationproject-managementSAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
trueimages/3.9false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course<\/a>. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification<\/a> to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam<\/p>","pageId":"itil-intermediate-soa-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SOA Certification Training ","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-soa-training","id":null,"batchType":null,"isFavourite":null}
it service management0The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
trueimages/3.9false
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it governance0The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
cgeit-certification-training-course100002000business and process framework training and certificationit-governanceCGEIT Certification Training Course
CGEIT Certification Training Course
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project management0Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
safe-practitioner-certification-sp-exam-prep-training100002000business and process framework training and certificationproject-managementSAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
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it service management0The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
trueimages/3.9false
<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it governance0The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
cgeit-certification-training-course100002000business and process framework training and certificationit-governanceCGEIT Certification Training Course
CGEIT Certification Training Course
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project management0Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
safe-practitioner-certification-sp-exam-prep-training100002000business and process framework training and certificationproject-managementSAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
trueimages/3.9false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course<\/a>. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification<\/a> to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam<\/p>","pageId":"itil-intermediate-soa-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SOA Certification Training ","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-soa-training","id":null,"batchType":null,"isFavourite":null}
it service management0The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
trueimages/3.9false
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it governance0The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
cgeit-certification-training-course100002000business and process framework training and certificationit-governanceCGEIT Certification Training Course
CGEIT Certification Training Course
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project management0Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
safe-practitioner-certification-sp-exam-prep-training100002000business and process framework training and certificationproject-managementSAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
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it service management0The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
trueimages/3.9false
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it governance0The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
cgeit-certification-training-course100002000business and process framework training and certificationit-governanceCGEIT Certification Training Course
CGEIT Certification Training Course
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project management0Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
safe-practitioner-certification-sp-exam-prep-training100002000business and process framework training and certificationproject-managementSAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
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it service management0The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
trueimages/3.9false
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it governance0The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
cgeit-certification-training-course100002000business and process framework training and certificationit-governanceCGEIT Certification Training Course
CGEIT Certification Training Course
trueimages/3.5false{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training<\/a>. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course<\/a> will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.<\/p>","pageId":"safe-practitioner-certification-sp-exam-prep-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"SAFe® for Teams v4.5 Certification Training (SP Certification)","courseImage":"safe-for-teams-practitioner-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/safe-practitioner-certification-sp-exam-prep-training","id":null,"batchType":null,"isFavourite":null}
project management0Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
safe-practitioner-certification-sp-exam-prep-training100002000business and process framework training and certificationproject-managementSAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
trueimages/3.9false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course<\/a>. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification<\/a> to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam<\/p>","pageId":"itil-intermediate-soa-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SOA Certification Training ","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-soa-training","id":null,"batchType":null,"isFavourite":null}
it service management0The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
trueimages/3.9false
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it governance0The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
cgeit-certification-training-course100002000business and process framework training and certificationit-governanceCGEIT Certification Training Course
CGEIT Certification Training Course
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project management0Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
safe-practitioner-certification-sp-exam-prep-training100002000business and process framework training and certificationproject-managementSAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
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it service management0The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
trueimages/3.9false
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it governance0The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
cgeit-certification-training-course100002000business and process framework training and certificationit-governanceCGEIT Certification Training Course
CGEIT Certification Training Course
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project management0Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
safe-practitioner-certification-sp-exam-prep-training100002000business and process framework training and certificationproject-managementSAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
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it service management0The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
trueimages/3.9false
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it governance0The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
cgeit-certification-training-course100002000business and process framework training and certificationit-governanceCGEIT Certification Training Course
CGEIT Certification Training Course
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project management0Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
safe-practitioner-certification-sp-exam-prep-training100002000business and process framework training and certificationproject-managementSAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
trueimages/3.9false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course<\/a>. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification<\/a> to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam<\/p>","pageId":"itil-intermediate-soa-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SOA Certification Training ","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-soa-training","id":null,"batchType":null,"isFavourite":null}
it service management0The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
trueimages/3.9false
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course<\/a> will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.<\/p>","pageId":"safe-practitioner-certification-sp-exam-prep-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"SAFe® for Teams v4.5 Certification Training (SP Certification)","courseImage":"safe-for-teams-practitioner-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/safe-practitioner-certification-sp-exam-prep-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course<\/a>. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification<\/a> to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam<\/p>","pageId":"itil-intermediate-soa-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SOA Certification Training ","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-soa-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
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it governance0The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
cgeit-certification-training-course100002000business and process framework training and certificationit-governanceCGEIT Certification Training Course
CGEIT Certification Training Course
trueimages/3.5false{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training<\/a>. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course<\/a> will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.<\/p>","pageId":"safe-practitioner-certification-sp-exam-prep-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"SAFe® for Teams v4.5 Certification Training (SP Certification)","courseImage":"safe-for-teams-practitioner-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/safe-practitioner-certification-sp-exam-prep-training","id":null,"batchType":null,"isFavourite":null}
project management0Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
safe-practitioner-certification-sp-exam-prep-training100002000business and process framework training and certificationproject-managementSAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
trueimages/3.9false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course<\/a>. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification<\/a> to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam<\/p>","pageId":"itil-intermediate-soa-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SOA Certification Training ","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-soa-training","id":null,"batchType":null,"isFavourite":null}
it service management0The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
trueimages/3.9false
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it governance0The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
cgeit-certification-training-course100002000business and process framework training and certificationit-governanceCGEIT Certification Training Course
CGEIT Certification Training Course
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project management0Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
safe-practitioner-certification-sp-exam-prep-training100002000business and process framework training and certificationproject-managementSAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
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it service management0The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
trueimages/3.9false
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it governance0The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
cgeit-certification-training-course100002000business and process framework training and certificationit-governanceCGEIT Certification Training Course
CGEIT Certification Training Course
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project management0Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
safe-practitioner-certification-sp-exam-prep-training100002000business and process framework training and certificationproject-managementSAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
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it service management0The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
trueimages/3.9false
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam<\/p>","pageId":"itil-intermediate-soa-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SOA Certification Training ","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-soa-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
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it governance0The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
cgeit-certification-training-course100002000business and process framework training and certificationit-governanceCGEIT Certification Training Course
CGEIT Certification Training Course
trueimages/3.5false{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training<\/a>. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course<\/a> will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.<\/p>","pageId":"safe-practitioner-certification-sp-exam-prep-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"SAFe® for Teams v4.5 Certification Training (SP Certification)","courseImage":"safe-for-teams-practitioner-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/safe-practitioner-certification-sp-exam-prep-training","id":null,"batchType":null,"isFavourite":null}
project management0Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
safe-practitioner-certification-sp-exam-prep-training100002000business and process framework training and certificationproject-managementSAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
trueimages/3.9false{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course<\/a>. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification<\/a> to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam<\/p>","pageId":"itil-intermediate-soa-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SOA Certification Training ","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-soa-training","id":null,"batchType":null,"isFavourite":null}
it service management0The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
trueimages/3.9false
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it governance0The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
cgeit-certification-training-course100002000business and process framework training and certificationit-governanceCGEIT Certification Training Course
CGEIT Certification Training Course
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project management0Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
safe-practitioner-certification-sp-exam-prep-training100002000business and process framework training and certificationproject-managementSAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
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it service management0The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
trueimages/3.9false
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it governance0The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
cgeit-certification-training-course100002000business and process framework training and certificationit-governanceCGEIT Certification Training Course
CGEIT Certification Training Course
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project management0Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
safe-practitioner-certification-sp-exam-prep-training100002000business and process framework training and certificationproject-managementSAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
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it service management0The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
trueimages/3.9false
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
Course Objectives2
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
{"tabName":"Audience","tabNumber":3,"content":"The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
Audience3The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":"<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
FAQ's8What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it governance0The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
cgeit-certification-training-course100002000business and process framework training and certificationit-governanceCGEIT Certification Training Course
CGEIT Certification Training Course
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project management0Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
safe-practitioner-certification-sp-exam-prep-training100002000business and process framework training and certificationproject-managementSAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
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it service management0The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
trueimages/3.9false
<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}]
<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective<\/li>
- Understanding how all Service Operation processes interact with other Service Lifecycle processes<\/li>
- The sub processes, activities, methods and functions used in each of the Service Operation processes<\/li>
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence<\/li>
- How to measure Service Operation performance<\/li>
- Understanding technology and implementation requirements in support of Service Operation<\/li>
- The challenges, critical success factors and risks related with Service Operation<\/li><\/ul>"}
Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and Service Operation principles, purpose and objective
- Understanding how all Service Operation processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Operation processes
- The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
- How to measure Service Operation performance
- Understanding technology and implementation requirements in support of Service Operation
- The challenges, critical success factors and risks related with Service Operation
<\/p>
<\/h2>\t- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.<\/li>\t
- Designing processes and helping the processes interact with other Service Lifecycle processes<\/li>\t
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process<\/li>\t
- Preparing for the roles and responsibilities through ITIL® SO Exam<\/a><\/li>\t
- Study ITIL® service operation to understand measuring of Service Operation performance<\/li>\t
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation<\/li><\/ul>"}
- Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition.
- Designing processes and helping the processes interact with other Service Lifecycle processes
- Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process
- Preparing for the roles and responsibilities through ITIL® SO Exam
- Study ITIL® service operation to understand measuring of Service Operation performance
- Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation
The Service Design Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.<\/li>
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization<\/li>
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle<\/li><\/ul>"}
The Service Design Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
- Individuals who require understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management<\/li>
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
- Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
<\/p>
Introduction and Overview<\/h2>- Principles and objectives<\/li>
- Functions and common activities<\/li>
- How Service Operation creates business value<\/li><\/ul>
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Balancing conflicting goals<\/h2>- Internal IT vs. external business view<\/li>
- Stability vs. responsiveness<\/li>
- Quality of service vs. cost of service<\/li>
- Reactive and proactive activities<\/li><\/ul>
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Primary ITIL® processes within Service Operation<\/h2>- Event management: active and passive monitoring<\/li>
- Restoring normal service quickly through Incident Management<\/li>
- Request fulfillment<\/li>
- Managing Problems with root cause analysis<\/li>
- Access management<\/li><\/ul>
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Operational activities of other ITIL® processes<\/h2>- Change, Configuration and Release Management<\/li>
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Common Service Operation Activities Monitoring and control of IT operations<\/h2>- Detecting the status of services and CIs<\/li>
- Taking appropriate corrective action<\/li>
- Console management/operations bridge: a central coordination point for monitoring and managing services<\/li><\/ul>
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Management of the infrastructure<\/h2>- Mainframe, server and network management<\/li>
- Storage and database management<\/li>
- Managing directory services and desktop support<\/li>
- Facilities and datacenter management<\/li>
- Managing IT security in service operations<\/li>
- Improving operational activities<\/li><\/ul>
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Operational aspects of processes from other lifecycle phases<\/h2>- Change, configuration and release<\/li>
- Availability<\/li>
- Capacity<\/li>
- Service continuity<\/li><\/ul>
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Mapping Service Operation functions to activities<\/h2>- Roles and responsibilities<\/li>
- Understanding the organizational context<\/li><\/ul>
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Service Operation structure<\/h2>- Service Desk<\/li>
- Technical Management<\/li>
- IT Operations Management<\/li>
- Application management<\/li><\/ul>
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Key functions of the Service Desk<\/h2>- Logging incidents and requests<\/li>
- First-line investigation and diagnosis<\/li>
- Managing the lifecycle of incidents and requests<\/li>
- Keeping users informed<\/li><\/ul>
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Structuring the Service Desk<\/h2>- Local vs. centralized<\/li>
- The virtual service desk<\/li>
- Follow-the-sun operation<\/li><\/ul>
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Technology Related Issues<\/h2>- Technology, tools and expertise requirements<\/li>
- Defining architecture standards<\/li>
- Involvement in the design and build of new services and operational practices<\/li>
- Contributing to Service Design, Service Transition and Continual Service Improvement projects<\/li>
- Evaluating change requests<\/li>
- Matching technology to the organizational situation<\/li><\/ul>
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Implementation Challenges and Risks<\/h2>- Managing change in service operations<\/li>
- Service operation and project management<\/li>
- Assessing and managing risk<\/li>
- Operational staff in design and transition<\/li>
- Planning and implementing service management technologies<\/li>
- Identifying critical success factors<\/li><\/ul>"}
Introduction and Overview
- Principles and objectives
- Functions and common activities
- How Service Operation creates business value
Balancing conflicting goals
- Internal IT vs. external business view
- Stability vs. responsiveness
- Quality of service vs. cost of service
- Reactive and proactive activities
Primary ITIL® processes within Service Operation
- Event management: active and passive monitoring
- Restoring normal service quickly through Incident Management
- Request fulfillment
- Managing Problems with root cause analysis
- Access management
Operational activities of other ITIL® processes
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Detecting the status of services and CIs
- Taking appropriate corrective action
- Console management/operations bridge: a central coordination point for monitoring and managing services
Management of the infrastructure
- Mainframe, server and network management
- Storage and database management
- Managing directory services and desktop support
- Facilities and datacenter management
- Managing IT security in service operations
- Improving operational activities
Operational aspects of processes from other lifecycle phases
- Change, configuration and release
- Availability
- Capacity
- Service continuity
Mapping Service Operation functions to activities
- Roles and responsibilities
- Understanding the organizational context
Service Operation structure
- Service Desk
- Technical Management
- IT Operations Management
- Application management
Key functions of the Service Desk
- Logging incidents and requests
- First-line investigation and diagnosis
- Managing the lifecycle of incidents and requests
- Keeping users informed
Structuring the Service Desk
- Local vs. centralized
- The virtual service desk
- Follow-the-sun operation
Technology Related Issues
- Technology, tools and expertise requirements
- Defining architecture standards
- Involvement in the design and build of new services and operational practices
- Contributing to Service Design, Service Transition and Continual Service Improvement projects
- Evaluating change requests
- Matching technology to the organizational situation
Implementation Challenges and Risks
- Managing change in service operations
- Service operation and project management
- Assessing and managing risk
- Operational staff in design and transition
- Planning and implementing service management technologies
- Identifying critical success factors
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
<\/p>
What is ITIL® SO Certification?<\/h2>- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li><\/ul>
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
What is the duration of training?<\/h2>- Training duration is 2-3 days.<\/li><\/ul>
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
Do you provide certificates on successfully completing the course?<\/h2>- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. <\/li><\/ul>
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
When are the classes conducted?<\/h2>- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.<\/li><\/ul>
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
What all is included in the course?<\/h2>- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation<\/li><\/ul>
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
Who conduct the training sessions?<\/h2>- Training sessions are facilitated by certified experts having practical working experience as well as training experience. <\/li><\/ul>
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
Why one should join Vinsys?<\/h2>- We are Accredited Training Organization <\/li>
- Experiential Education<\/li>
- Experienced Industry Experts<\/li>
- Accredited course material<\/li>
- Quality Courseware<\/li>
- Post training support<\/li><\/ul>"}
What is ITIL® SO Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SO Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
The CGEIT Training & Certification<\/a> is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification<\/strong><\/em> enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.<\/p>","pageId":"cgeit-certification-training-course","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"CGEIT Certification Training Course","courseImage":"cgeit.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cgeit-certification-training-course","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":" Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training<\/a>. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course<\/a> will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.<\/p>","pageId":"safe-practitioner-certification-sp-exam-prep-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"SAFe® for Teams v4.5 Certification Training (SP Certification)","courseImage":"safe-for-teams-practitioner-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/safe-practitioner-certification-sp-exam-prep-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":" The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course<\/a>. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification<\/a> to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam<\/p>","pageId":"itil-intermediate-soa-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SOA Certification Training ","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-soa-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
The CGEIT Training & Certification<\/a> is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification<\/strong><\/em> enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.<\/p>","pageId":"cgeit-certification-training-course","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"CGEIT Certification Training Course","courseImage":"cgeit.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cgeit-certification-training-course","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":" Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training<\/a>. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course<\/a> will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.<\/p>","pageId":"safe-practitioner-certification-sp-exam-prep-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"SAFe® for Teams v4.5 Certification Training (SP Certification)","courseImage":"safe-for-teams-practitioner-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/safe-practitioner-certification-sp-exam-prep-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":" The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course<\/a>. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification<\/a> to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam<\/p>","pageId":"itil-intermediate-soa-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SOA Certification Training ","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-soa-training","id":null,"batchType":null,"isFavourite":null}]
The CGEIT Training & Certification is intended to recognize a range of professionals for their knowledge and application of IT governance principles and practices. A CGEIT Certification enables you to be recognized for your abilities to grasp the complex subject of governance of technical competences, IT infrastructures and business processes, and understand and relate with executive management to align IT with furthering enterprise goals and objectives.
CGEIT Certification Training Course
CGEIT Certification Training Course
Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training<\/a>. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course<\/a> will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.<\/p>","pageId":"safe-practitioner-certification-sp-exam-prep-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"SAFe® for Teams v4.5 Certification Training (SP Certification)","courseImage":"safe-for-teams-practitioner-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/safe-practitioner-certification-sp-exam-prep-training","id":null,"batchType":null,"isFavourite":null}
Nurture the skills required to become a team member of Agile Release Train (ART) by studying SAFe for Teams v4.5 Certification Training. The course is set to impart the delivery value and ow can a professional perform effectively using Scrum, Kanban, and XP. Learning how to write breakdown features is what the two-day SP Certification Course will teach you. Finally, learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train.
SAFe® for Teams v4.5 Certification Training (SP Certification)
SAFe® for Teams v4.5 Certification Training (SP Certification)
The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course<\/a>. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification<\/a> to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam<\/p>","pageId":"itil-intermediate-soa-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SOA Certification Training ","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-soa-training","id":null,"batchType":null,"isFavourite":null}
The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
ITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training