In order to manage the services and products of an organization, ITIL® Intermediate Service Operation (SO) Course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITIL® SO Certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
Studying for the ITIL® SO certification has helped improved my coordinating activities during service strategy, design and transition phases of the services lifecycle. This certification has changed my perspective of how the management of IT service operations should function.
Service Operation (SO) module course imparted by Vinsys, has made me list the challenges, critical success factors and risks associated with Service Operation in an extremely organized and strategized manner. The tutors have left no stone unturned in simplifying the course!