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{"courseDuratoin":null,"subCategory":"IT Service Management","courseRating":4,"courseSummary":"In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.","pageId":"itil-intermediate-so-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"Online","catID":"it-service-management","courseName":"ITILŽ Intermediate SO Certification Training in mumbai","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":3.9,"courseStartsOn":"03/03/2018","pageURL":"/it-service-management/itil-intermediate-so-training","id":null,"batchType":"WeekEnd","isFavourite":null}
IT Service Management
4
In order to manage the services and products of an organization, ITILŽ Intermediate Service Operation (SO) course is just the apt course. The course simply focuses on the operational jargons, principles and the processes that go along in defining the management aspects of a company. ITILŽ SO certification will help you study the underlying strategies and help understand the transition phases of IT Service Lifecycle. The course stretched over 3 days helps you understand service operations at its best. The course mainly aims to enable organizations to support resources which help deliver the goods to the client.
itil-intermediate-so-training
10000
2000
Business And Process Framework Training And Certification
Online
it-service-management

ITILŽ Intermediate SO Certification Training in mumbai

ITILŽ Intermediate SO Certification Training in mumbai

itil.png
true
images/
ALL
3.9
03/03/2018
WeekEnd
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{"firstName":"Amitkirti Chougule","lastName":"Chougule","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1}
Amitkirti Chougule
Chougule
/reviewer.png
/images
1
Studying for the ITILŽ SO certification has helped improved my coordinating activities during service strategy, design and transition phases of the services lifecycle. This certification has changed my perspective of how the management of IT service operations should function.
5
Technical Lead
{"reviewUser":{"firstName":"Mr. Sachin","lastName":"Hawale","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1},"description":"Service Operation (SO) module course imparted by Vinsys, has made me list the challenges, critical success factors and risks associated with Service Operation in an extremely organized and strategized manner. The tutors have left no stone unturned in simplifying the course!","course":"","id":null,"ratingCount":4,"title":"IAssistant Manager"}
{"firstName":"Mr. Sachin","lastName":"Hawale","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1}
Mr. Sachin
Hawale
/reviewer.png
/images
1
Service Operation (SO) module course imparted by Vinsys, has made me list the challenges, critical success factors and risks associated with Service Operation in an extremely organized and strategized manner. The tutors have left no stone unturned in simplifying the course!
4
IAssistant Manager
{"reviewUser":{"firstName":"Mr. Pradeep","lastName":"Rajagopal","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1},"description":"ITILŽ service operation aided my understanding for service operations a lot more astute manner. It also got my foundation basics back in place. Thank you Vinsys for the wonderful efforts you have taken.","course":"","id":null,"ratingCount":3,"title":"Senior Engineer"}
{"firstName":"Mr. Pradeep","lastName":"Rajagopal","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1}
Mr. Pradeep
Rajagopal
/reviewer.png
/images
1
ITILŽ service operation aided my understanding for service operations a lot more astute manner. It also got my foundation basics back in place. Thank you Vinsys for the wonderful efforts you have taken.
3
Senior Engineer
0
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What will you learn?
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Learning Objectives -

1
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Understanding Service Management as a Practice and Service Operation principles, purpose and objective
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Understanding how all Service Operation processes interact with other Service Lifecycle processes
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The sub processes, activities, methods and functions used in each of the Service Operation processes
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The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
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How to measure Service Operation performance
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Understanding technology and implementation requirements in support of Service Operation
4
{"feature":"The challenges, critical success factors and risks related with Service Operation","_id":4}
The challenges, critical success factors and risks related with Service Operation
4
2
2
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Course Objectives
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2
2
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Audience
3
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1
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{"feature":"Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.","_id":1}
Individuals who have their ITILŽ Foundation Certificate (or the ITILŽ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŽ certifications.
1
{"feature":"Individuals who require understanding of the ITILŽ Service Operation phase of the ITILŽ core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization","_id":2}
Individuals who require understanding of the ITILŽ Service Operation phase of the ITILŽ core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
2
{"feature":"IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.","_id":3}
IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
3
{"feature":"Individuals seeking the ITILŽ Expert certification in IT Service Management for which this qualification is one of the prerequisite modules","_id":4}
Individuals seeking the ITILŽ Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
4
{"feature":"Individuals seeking progress towards the ITILŽ Master in IT Service Management for which the ITILŽ Expert is a prerequisite","_id":4}
Individuals seeking progress towards the ITILŽ Master in IT Service Management for which the ITILŽ Expert is a prerequisite
4
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A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle
4
The Service Design Lifecycle course will be of interest to:
2
2
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Prerequisites
4
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1
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{"feature":"Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate","_id":1}
Hold an ITILŽ Foundation Certificate or ITILŽ v2 Foundation + v3 Foundation Bridge Certificate
1
{"feature":"There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable","_id":2}
There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
2
{"feature":"It is also strongly recommended that candidates:","_id":3}
It is also strongly recommended that candidates:
3
{"feature":"Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended","_id":4}
Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended
4
{"feature":"Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management","_id":4}
Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management
4
{"feature":"Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.","_id":4}
Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.
4
{"feature":"It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification","_id":4}
It is recommended that candidates are familiar with the guidance detailed in the ITILŽ Service Lifecycle Practices core publications prior to attending training for this certification
4
Candidates for this course must:
2
2
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Course Outline
5
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Introduction and Overview

3
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Principles and objectives
14
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Functions and common activities
15
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How Service Operation creates business value
16
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Balancing conflicting goals

3
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Internal IT vs. external business view
14
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Stability vs. responsiveness
15
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Quality of service vs. cost of service
16
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Reactive and proactive activities
15
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Primary ITILŽ processes within Service Operation

3
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{"feature":"Event management: active and passive monitoring","_id":14}
Event management: active and passive monitoring
14
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Restoring normal service quickly through Incident Management
15
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Request fulfillment
16
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Managing Problems with root cause analysis
17
{"feature":"Access management","_id":17}
Access management
17
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Operational activities of other ITILŽ processes

3
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{"feature":"Change, Configuration and Release Management","_id":14}
Change, Configuration and Release Management
14
{"feature":"Capacity and Availability Management","_id":15}
Capacity and Availability Management
15
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Common Service Operation Activities Monitoring and control of IT operations

3
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{"feature":"Detecting the status of services and CIs","_id":14}
Detecting the status of services and CIs
14
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Taking appropriate corrective action
15
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Console management/operations bridge: a central coordination point for monitoring and managing services
16
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Management of the infrastructure

3
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{"feature":"Mainframe, server and network management","_id":14}
Mainframe, server and network management
14
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Storage and database management
15
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Managing directory services and desktop support
15
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Facilities and datacenter management
15
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Managing IT security in service operations
15
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Improving operational activities
15
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Operational aspects of processes from other lifecycle phases

3
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{"feature":"Change, configuration and release","_id":14}
Change, configuration and release
14
{"feature":"Availability","_id":15}
Availability
15
{"feature":"Capacity","_id":15}
Capacity
15
{"feature":"Service continuity","_id":15}
Service continuity
15
{"heading":"Mapping Service Operation functions to activities","_id":3,"listContent":[{"feature":"Roles and responsibilities","_id":14},{"feature":"Understanding the organizational context","_id":15}]}

Mapping Service Operation functions to activities

3
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{"feature":"Roles and responsibilities","_id":14}
Roles and responsibilities
14
{"feature":"Understanding the organizational context","_id":15}
Understanding the organizational context
15
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Service Operation structure

3
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{"feature":"Service Desk","_id":14}
Service Desk
14
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Technical Management
15
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IT Operations Management
15
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Application management
15
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Key functions of the Service Desk

3
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{"feature":"Logging incidents and requests","_id":14}
Logging incidents and requests
14
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First-line investigation and diagnosis
15
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Managing the lifecycle of incidents and requests
16
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Keeping users informed
16
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Structuring the Service Desk

3
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{"feature":"Local vs. centralized","_id":14}
Local vs. centralized
14
{"feature":"The virtual service desk","_id":15}
The virtual service desk
15
{"feature":"Follow-the-sun operation","_id":16}
Follow-the-sun operation
16
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Technology Related Issues

3
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{"feature":"Technology, tools and expertise requirements","_id":14}
Technology, tools and expertise requirements
14
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Defining architecture standards
15
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Involvement in the design and build of new services and operational practices
16
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Contributing to Service Design, Service Transition and Continual Service Improvement projects
16
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Evaluating change requests
16
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Matching technology to the organizational situation
16
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Implementation Challenges and Risks

3
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{"feature":"Managing change in service operations","_id":14}
Managing change in service operations
14
{"feature":"Service operation and project management","_id":15}
Service operation and project management
15
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Assessing and managing risk
16
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Operational staff in design and transition
16
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Planning and implementing service management technologies
16
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Identifying critical success factors
16
3
3
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About the Examination
6
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4
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4
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Project Management
4
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IT Service Management
4
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