Online

it-service-management

true

images/

ALL

3.9

03/03/2018

WeekEnd

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{"firstName":"Amitkirti Chougule","lastName":"Chougule","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1}

Amitkirti Chougule

Chougule

/images

1

Studying for the ITIL® SO certification has helped improved my coordinating activities during service strategy, design and transition phases of the services lifecycle. This certification has changed my perspective of how the management of IT service operations should function.

5

Technical Lead

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{"firstName":"Mr. Sachin","lastName":"Hawale","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1}

Mr. Sachin

Hawale

/images

1

Service Operation (SO) module course imparted by Vinsys, has made me list the challenges, critical success factors and risks associated with Service Operation in an extremely organized and strategized manner. The tutors have left no stone unturned in simplifying the course!

4

IAssistant Manager

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Mr. Pradeep

Rajagopal

/images

1

ITIL® service operation aided my understanding for service operations a lot more astute manner. It also got my foundation basics back in place. Thank you Vinsys for the wonderful efforts you have taken.

3

Senior Engineer

0

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Understanding how all Service Operation processes interact with other Service Lifecycle processes

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How to measure Service Operation performance

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Understanding technology and implementation requirements in support of Service Operation

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The challenges, critical success factors and risks related with Service Operation

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2

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Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules

4

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Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite

4

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A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle

4

The Service Design Lifecycle course will be of interest to:

2

2

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Prerequisites

4

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1

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Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate

1

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There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable

2

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It is also strongly recommended that candidates:

3

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Can demonstrate familiarity with IT terminology and understand the context of Service Design in their own business environment is strongly recommended

4

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Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Service Catalog Management (SCM), Service Level Management (SLM), Capacity Management, Availability Management, IT Service Continuity Management and Information Security Management

4

{"feature":"Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.","_id":4}

Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management.

4

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It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification

4

Candidates for this course must:

2

2

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Course Outline

5

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3

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Principles and objectives

14

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Functions and common activities

15

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How Service Operation creates business value

16

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3

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Internal IT vs. external business view

14

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Stability vs. responsiveness

15

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Quality of service vs. cost of service

16

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Reactive and proactive activities

15

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3

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{"feature":"Event management: active and passive monitoring","_id":14}

Event management: active and passive monitoring

14

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Restoring normal service quickly through Incident Management

15

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Request fulfillment

16

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Managing Problems with root cause analysis

17

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Access management

17

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3

[{"feature":"Change, Configuration and Release Management","_id":14},{"feature":"Capacity and Availability Management","_id":15}]

{"feature":"Change, Configuration and Release Management","_id":14}

Change, Configuration and Release Management

14

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Capacity and Availability Management

15

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3

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{"feature":"Detecting the status of services and CIs","_id":14}

Detecting the status of services and CIs

14

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Taking appropriate corrective action

15

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Console management/operations bridge: a central coordination point for monitoring and managing services

16

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3

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{"feature":"Mainframe, server and network management","_id":14}

Mainframe, server and network management

14

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Storage and database management

15

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Managing directory services and desktop support

15

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Facilities and datacenter management

15

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Managing IT security in service operations

15

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Improving operational activities

15

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3

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{"feature":"Change, configuration and release","_id":14}

Change, configuration and release

14

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Availability

15

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Capacity

15

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Service continuity

15

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3

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{"feature":"Roles and responsibilities","_id":14}

Roles and responsibilities

14

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Understanding the organizational context

15

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3

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{"feature":"Service Desk","_id":14}

Service Desk

14

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Technical Management

15

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IT Operations Management

15

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Application management

15

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3

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Logging incidents and requests

14

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First-line investigation and diagnosis

15

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Managing the lifecycle of incidents and requests

16

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Keeping users informed

16

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3

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Local vs. centralized

14

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The virtual service desk

15

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Follow-the-sun operation

16

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3

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{"feature":"Technology, tools and expertise requirements","_id":14}

Technology, tools and expertise requirements

14

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Defining architecture standards

15

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Involvement in the design and build of new services and operational practices

16

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Contributing to Service Design, Service Transition and Continual Service Improvement projects

16

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Evaluating change requests

16

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Matching technology to the organizational situation

16

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3

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Managing change in service operations

14

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Service operation and project management

15

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Assessing and managing risk

16

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Operational staff in design and transition

16

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Planning and implementing service management technologies

16

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Identifying critical success factors

16

3

3

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About the Examination

6

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4

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Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate

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Project Management

4

Learning activities, executing tools, understanding mechanics, and managing backlogs will be made possible learning SAFe Product Owner course. Attending the product manager training program will enable you to acquire a skillset that is essential to map the delivery process in a lean enterprise. The product owner program will also explain you about the activities, tools and mechanics used to manage backlogs and programs. The two day course will help you attain a great deal of knowledge and will familiarize you with the concept of Agile Release Train (ART). The course also encompasses how to apply Lean thinking to write Epics, break them down into Features and Stories, plan and execute Iterations, and plan Program Increments. Finally, the attendees will learn about the Continuous Delivery Pipeline and DevOps culture, how to effectively integrate as Product Owners and Product Managers, and what it takes to relentlessly improve the ART.

safe-product-manager-product-owner-training

1200

2400

Business And Process Framework Training And Certification

project-management

true

images/

4

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Project Management

4

Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 training course will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.

leading-safe-certification-training

5000

1000

Business And Process Framework Training And Certification

ClassRoom

project-management

true

images/

4.2

WeekEnd

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IT Service Management

4

The best way to cover the Continual Service Improvement is through the study of ITIL® Practitioner Certification Training. The course not only teaches the nuances of the language, but also generates a skill to translate it and put it into practice. The ITIL® practitioner course focuses on the operational-level process activities and supporting methods and approaches to executing these processes. In a practical, hands-on learning environment. This training is intended to enable the holders of the ITIL® Practitioner certificate to apply the practices during the Service Management Lifecycle. The ITIL® practitioner exam also enables you to prepare for core disciplines of the ITIL® best practice and positions the student to successfully complete the associated course.

itil-practitioner-training

10000

2000

Business And Process Framework Training And Certification

Online

it-service-management

true

images/

ALL

3.5

03/03/2018

WeekEnd