ITIL® Intermediate Module - Service Offerings and Agreements (SOA)
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EARN ITIL® SOA CERTIFICATION AND LEARN TO UNDERSTAND & FULFILL YOUR CUSTOMER NEEDS EFFECTIVELY

At Vinsys, learn what customers think they want and how we can develop a service that would satisfy the customer needs.

 

According to Gartner, 50% of the organizations will move to the hybrid cloud by 2017 and to cash on these up-coming trend organizations around the globe has started upgrading their IT infrastructure to the best IT framework possible in order to ensure maximum ROI for their business services. For this emerging technology prototype, ITIL® has been and will be the best IT service management frame of choice. According to AXELOS’ ‘The Importance of ITIL® A Global View – 2014 and Beyond’, 69% of C-class executives said that ITIL® is becoming more important due to trends in the Cloud Computing sector.

The SOA Certification in ITIL® framework focuses more on developing and designing services as per the agreed needs & demands of the customer. Through this course Vinsys, a leader in individual and corporate training, will help you learn purpose, principles and processes within this module that will further guide you to design and develop a service that would meet the exact demand of the customer.

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WHY VINSYS?

We are the EXIN and PeopleCert accredited training provider. We are certified to conduct trainings for ITIL® foundation and expert courses across the world.

 

Till date, we have trained and certified more than 10,000+ professionals worldwide in ITIL®, ITSM, and IT Governance
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Our integrated pool of instructors and consultants with hands- on industrial experience conduct interactive training sessions to give a participant a practitioner’s approach of using technical concepts
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Along with interactive sessions from expert instructors we provide mock exam practice test series, case study material with real-life practical examples
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Before taking an actual exams we make the participants appear for numerous mock tests to increase their confidence level.
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Our subject matter experts develop in-house course material customized as per the trends and principles stated by the examination body.
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We include the official certification fee along with our training cost
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We facilitate you to acquire the certification in your home city
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Mr. Vishal Vyas
Know More

The service offering and agreement (SOA ) course starts with understanding customer needs and demands. Based on this demands it teaches you to develop a service offerings and accordingly design a service that would fulfill customer needs. This course will cover Business relationship management, Service portfolio management, Demand management and Finance Management for IT services.

  1. Introduction to Service Strategy
  2. Full understanding of service strategy terms and core concepts.
    • The purpose, goals and objectives of service strategy
    • The scope of service strategy
    • The value to the business
    • The context of service strategy in relation to all other lifecycle stages.
  3. Service Strategy Principles
  4. The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
    • The ability to decide on a service strategy
    • How to utilize the four P’s of service strategy
    • How to define services, create value and leverage the combined use of utility and warranty
    • How to use service economics and sourcing strategies when meeting business outcomes.
  5. Service Strategy Processes
  6. The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
    • The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle
    • The purpose, scope and objectives of each service strategy process and how they link to value for the business.
  7. Governance
  8. The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
    • The ability to analyse IT governance and use it to set strategy by leveraging governance frameworks, bodies.
  9. Organizing for Service Strategy
  10. The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
    • The ability to create an organizational design using the relevant development and departmental methods.
  11. Technology considerations
  12. The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
    • Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle.
  13. Implementing service strategy
  14. The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
    • Develop implementation strategies that follow a lifecycle approach (e.g. design, transition, operation and improvement, programmes).
  15. Challenges, critical success factors and risks
  16. The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.

This course will teach you what the customer thinks that wants and what services we must offer based on these wants. To do this the IT professional needs to now purpose, principles and processes of Service Strategy and Service Design.

Prominent advantages of acquiring this certification are:
  1. It helps you understand customer needs
  2. Based on the needs, it further assists you to build an effective service to give value to the organization as required.
  3. Enables you to produce service offerings as per customer’s agreed value parameters
  4. You deliver services that can be monitored, measured, report on and improve effectively

Frequently asked questions about this course.

1. What are the prerequisite or eligibility criteria for ITIL® Intermediate Module – SOA?
The ITIL® Intermediate Level is the core of the scheme. To take an examination for ITIL®-SOA, candidates must hold the ITIL® Foundation qualification and must complete an accredited training course.
2. What is the exam format?
Examination Format – ITIL® Intermediate Module – SOA
  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book..
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