vinsys
Vinsys International
Vinsys IT Services
HomeCorporateIndividualGalleryOur PresenceAbout UsCareerPrivacy PolicyTerms and ConditionsBe An Instructor
{"courseDuratoin":null,"subCategory":"IT Service Management","courseRating":4,"courseSummary":"The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITILŪ SOA Certification course. The course spread over 3 days delves the professionals to understand how the five stages of the ITILŪ lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITILŪ best practice and positions the student to successfully complete the associated exam","pageId":"itil-intermediate-soa-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"Online","catID":"it-service-management","courseName":"ITILŪ Intermediate SOA Certification Training ","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":3.9,"courseStartsOn":"03/03/2018","pageURL":"/it-service-management/itil-intermediate-soa-training","id":null,"batchType":"WeekEnd","isFavourite":null}
IT Service Management
4
The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITILŪ SOA Certification course. The course spread over 3 days delves the professionals to understand how the five stages of the ITILŪ lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITILŪ best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training
10000
2000
Business And Process Framework Training And Certification
Online
it-service-management

ITILŪ Intermediate SOA Certification Training

ITILŪ Intermediate SOA Certification Training

itil.png
true
images/
ALL
3.9
03/03/2018
WeekEnd
[{"reviewUser":{"firstName":"Amitkirti","lastName":"Chougule","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1},"description":"I was an ITILŪ Intermediate-level Professional. To progress, I wanted to do the ITILŪ Intermediate SOA. I joined Vinsys who was offering a Training Program for this course. I found the program to be very helpful. During the training I was able to learn principles and processes needed to create and manage service offering based on business requirements.","course":"","id":null,"ratingCount":5,"title":"Technical Lead"},{"reviewUser":{"firstName":"Srinath","lastName":"Bashyam","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1},"description":"Being an ITILŪ Professional means that I need to constantly update my skills and keep in touch with all the upcoming technologies and softwares. I decided to take up the ITILŪ Intermediate SOA Training Program offered by Vinsys. By finishing this program I was able to polish my skill even further. ","course":"","id":null,"ratingCount":4,"title":"Lead Customer Success Manager"},{"reviewUser":{"firstName":"Shyamal","lastName":"Saxena","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1},"description":"I wanted to take my knowledge and skills up to the next level. But being an ITILŪ Professional, it is not an easy task. I went and consulted a firm named Vinsys where I came to know about the ITILŪ Intermediate SOA Boot Camp. I joined it as soon as possible and as successful in doing what I needed.","course":"","id":null,"ratingCount":3,"title":"Sr. MEP Construction Manager"}]
{"reviewUser":{"firstName":"Amitkirti","lastName":"Chougule","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1},"description":"I was an ITILŪ Intermediate-level Professional. To progress, I wanted to do the ITILŪ Intermediate SOA. I joined Vinsys who was offering a Training Program for this course. I found the program to be very helpful. During the training I was able to learn principles and processes needed to create and manage service offering based on business requirements.","course":"","id":null,"ratingCount":5,"title":"Technical Lead"}
{"firstName":"Amitkirti","lastName":"Chougule","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1}
Amitkirti
Chougule
/reviewer.png
/images
1
I was an ITILŪ Intermediate-level Professional. To progress, I wanted to do the ITILŪ Intermediate SOA. I joined Vinsys who was offering a Training Program for this course. I found the program to be very helpful. During the training I was able to learn principles and processes needed to create and manage service offering based on business requirements.
5
Technical Lead
{"reviewUser":{"firstName":"Srinath","lastName":"Bashyam","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1},"description":"Being an ITILŪ Professional means that I need to constantly update my skills and keep in touch with all the upcoming technologies and softwares. I decided to take up the ITILŪ Intermediate SOA Training Program offered by Vinsys. By finishing this program I was able to polish my skill even further. ","course":"","id":null,"ratingCount":4,"title":"Lead Customer Success Manager"}
{"firstName":"Srinath","lastName":"Bashyam","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1}
Srinath
Bashyam
/reviewer.png
/images
1
Being an ITILŪ Professional means that I need to constantly update my skills and keep in touch with all the upcoming technologies and softwares. I decided to take up the ITILŪ Intermediate SOA Training Program offered by Vinsys. By finishing this program I was able to polish my skill even further.
4
Lead Customer Success Manager
{"reviewUser":{"firstName":"Shyamal","lastName":"Saxena","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1},"description":"I wanted to take my knowledge and skills up to the next level. But being an ITILŪ Professional, it is not an easy task. I went and consulted a firm named Vinsys where I came to know about the ITILŪ Intermediate SOA Boot Camp. I joined it as soon as possible and as successful in doing what I needed.","course":"","id":null,"ratingCount":3,"title":"Sr. MEP Construction Manager"}
{"firstName":"Shyamal","lastName":"Saxena","userImage":"/reviewer.png","userImagePath":"/images","middleName":"","userId":1}
Shyamal
Saxena
/reviewer.png
/images
1
I wanted to take my knowledge and skills up to the next level. But being an ITILŪ Professional, it is not an easy task. I went and consulted a firm named Vinsys where I came to know about the ITILŪ Intermediate SOA Boot Camp. I joined it as soon as possible and as successful in doing what I needed.
3
Sr. MEP Construction Manager
0
[{"tabName":"What will you learn?","tabNumber":1,"content":{"ParamDetails":{"features":[{"heading":"Learning Objectives -","_id":1,"listContent":[{"feature":"Upon completion of this course and examination, the learner will gain competencies in:","_id":1},{"feature":"Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle","_id":2},{"feature":"Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes","_id":3},{"feature":"The activities, methods and functions used in each of the Planning Protection and Optimization processes","_id":4},{"feature":"The activities, methods and functions used in each of the Service Offerings and Agreements processes","_id":4},{"feature":"The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence","_id":4},{"feature":"How to measure Service Offerings and Agreements performance","_id":4},{"feature":"The importance of IT Security and how it supports Service Offerings and Agreements","_id":4},{"feature":"Understanding technology and implementation requirements in support of Service Offerings and Agreements","_id":4},{"feature":"The challenges, critical success factors and risks related with Service Offerings and Agreements","_id":4}]}],"description":null,"_id":2},"_id":2}},{"tabName":"Course Objectives","tabNumber":2,"content":{"ParamDetails":{"features":[{"heading":null,"_id":1,"listContent":[{"feature":"Familiarizing Service Management as a Practice and how the processes within ITILŪ Service Offerings and Agreements support the Service Lifecycle","_id":1},{"feature":"Acknowledging the important role of ITILŪ SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes","_id":1},{"feature":"Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITILŪ SOA Training","_id":1},{"feature":"Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITILŪ SOA","_id":1},{"feature":"The application of ITILŪ SOA Training processes, activities and functions to achieve operational excellence","_id":1},{"feature":"Study of how to measure ITILŪ Service Offerings and Agreements performance","_id":1},{"feature":"Creating the awareness of the importance of IT Security through study of SOA Certification","_id":1},{"feature":"Understanding technology and implementation requirements in support of Service Offerings and Agreements","_id":1},{"feature":"Encountering challenges, critical success factors and risks related with ITILŪ SOA Training","_id":1}]}],"description":null,"_id":2},"_id":2}},{"tabName":"Audience","tabNumber":3,"content":{"ParamDetails":{"features":[{"heading":"","_id":1,"listContent":[{"feature":"Individuals who have their ITILŪ Foundation Certificate (or the ITILŪ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŪ certifications","_id":1},{"feature":"Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management","_id":2},{"feature":"IT professionals involved in IT Service Management implementation and improvement programs.","_id":3},{"feature":"A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.","_id":4}]}],"description":"The Service Offerings and Agreements Capability course will be of interest to:","_id":2},"_id":2}},{"tabName":"Prerequisites ","tabNumber":4,"content":{"ParamDetails":{"features":[{"heading":"","_id":1,"listContent":[{"feature":"Hold an ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":1},{"feature":"There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable","_id":2},{"feature":"It is also strongly recommended that candidates","_id":3},{"feature":"Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended","_id":4},{"feature":"Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:","_id":3},{"feature":"Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management","_id":4},{"feature":"It is recommended that candidates are familiar with the guidance detailed in the ITILŪ Service Lifecycle Practices core publications prior to attending training for this certification","_id":4}]}],"description":"Candidates for this course must:","_id":2},"_id":2}},{"tabName":"Course Content","tabNumber":5,"content":{"ParamDetails":{"features":[{"heading":"Introduction and Overview","_id":3,"listContent":[{"feature":"Service Management as a practice","_id":14},{"feature":"Role of processes in Service Management","_id":15},{"feature":"How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)","_id":16},{"feature":"Thinking strategically: SWOT","_id":17},{"feature":"Achieving customer focus","_id":17},{"feature":"Pricing and chargeback models","_id":17},{"feature":"Allocating resources","_id":17},{"feature":"Relationship between Service Catalog and service pipeline","_id":17},{"feature":"Linking business and IT services","_id":17}]},{"heading":"Integrating the Service Catalog into the Service Portfolio","_id":3,"listContent":[{"feature":"Purpose, goals and objectives","_id":14},{"feature":"Technical and business Service Catalogs","_id":15},{"feature":"Detailing operational services","_id":16},{"feature":"Using key metrics and critical success factors","_id":15},{"feature":"Producing a Service Catalog","_id":16}]},{"heading":"Service Level Management (SLM) Service Management goals","_id":3,"listContent":[{"feature":"The significance of SLM to the Service Lifecycle","_id":14},{"feature":"How Service Level management creates business value","_id":15},{"feature":"Analyzing and explaining the scope of the process","_id":16}]},{"heading":"The Service Management process","_id":3,"listContent":[{"feature":"Principles and basic concepts of SLM","_id":14},{"feature":"Negotiating Service Level Agreements (SLAs)","_id":15},{"feature":"Deliverables, roles and responsibilities","_id":16},{"feature":"SLAs, OLAs and review meetings","_id":15},{"feature":"Planning for Service Improvement Projects (SIPs)","_id":16},{"feature":"Monitoring service performance against SLAs","_id":16}]},{"heading":"Demand and Supplier Management Demand Management","_id":3,"listContent":[{"feature":"Activity-based Demand Management and business activity patterns","_id":14},{"feature":"Managing capacity to maximize value","_id":15},{"feature":"Identifying patterns of business activity","_id":16},{"feature":"Connecting demand management to the service portfolio","_id":16}]},{"heading":"Supplier Management","_id":3,"listContent":[{"feature":"Analyzing the use of the Supplier Management process","_id":14},{"feature":"Process scope and objectives","_id":15},{"feature":"Supplier Categorization and maintenance of the Supplier Database (SD)","_id":15},{"feature":"Contract administration","_id":15},{"feature":"Contract management","_id":15}]},{"heading":"Financial Management","_id":3,"listContent":[{"feature":"How Financial Management contributes to the Service Lifecycle Operation","_id":14},{"feature":"Managing financial considerations","_id":15},{"feature":"The scope, purpose and goals of the process","_id":16},{"feature":"Basic concepts: funding, accounting and chargeback","_id":16}]},{"heading":"Principles of Service Economics","_id":3,"listContent":[{"feature":"Budgeting, accounting and charging","_id":14},{"feature":"Service valuation","_id":15},{"feature":"Building a business case","_id":16},{"feature":"Enabling service demand modeling and management","_id":15},{"feature":"Generating and disseminating information","_id":15},{"feature":"Dealing with complex chargeback issues","_id":15}]},{"heading":"Roles and Responsibilities","_id":3,"listContent":[{"feature":"Business Relationship Management: the role of business relationship managers","_id":14},{"feature":"Service Catalog Management","_id":15},{"feature":"Service Level Management","_id":16},{"feature":"Supplier Manager","_id":16}]},{"heading":"Business relationship management","_id":3,"listContent":[{"feature":"The purpose and objectives of BRM","_id":14},{"feature":"The scope of BRM","_id":15},{"feature":"The value to the business of BRM","_id":16},{"feature":"Information management","_id":15},{"feature":"Challenges and risks","_id":16}]},{"heading":"Technology and Implementation Considerations","_id":3,"listContent":[{"feature":"Technology implementation as part of implementing service management","_id":14},{"feature":"Special technology functions related to Service Offerings and Agreement","_id":15},{"feature":"Generic requirements and evaluation criteria","_id":16},{"feature":"Good practices for implementation","_id":15},{"feature":"Challenges, critical success factors and risks","_id":16}]}],"description":null,"_id":3},"_id":3}},{"tabName":"About the Examination","tabNumber":6,"content":{"ParamDetails":{"features":[{"heading":null,"_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate ","_id":36},{"feature":"It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŪ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination","_id":37},{"feature":"The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions","_id":38},{"feature":"Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)","_id":39},{"feature":"Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.","_id":40},{"feature":"Pass score is 28/40 or 70%","_id":41}]}],"description":null,"_id":4},"_id":4}},{"tabName":"Course Advisor","tabNumber":7,"content":{"advisiorName":"Ajit Joshi","advisiorDescription":"","imageName":"/ajit-joshi.jpg","imageUrl":"/images","width":"100","disabled":true,"_id":1,"designation":"Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)","achivements":[{"achivement":"8 + years of experience in IT operations, Service Management, Training","_id":1},{"achivement":"Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITILŪ, COBIT, Six Sigma, Prince 2.","_id":2},{"achivement":"ITILŪ Release, Control and Validation Certified.","_id":2},{"achivement":"ITILŪ Service Offering and Agreement Certified.","_id":2},{"achivement":"ITILŪ Planning, Protection and Optimization Certified.","_id":2}],"class":"button","version":"2.0","height":"10"}},{"tabName":"FAQ","tabNumber":8,"content":{"ParamDetails":{"features":[{"heading":"What is ITILŪ SOA Certification?","_id":4,"listContent":[{"feature":"This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services","_id":62}]},{"heading":"What is the Eligibility Criteria / Pre-requisites for the ITILŪ SOA Exam?","_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":62}]},{"heading":"What is the duration of training?","_id":4,"listContent":[{"feature":"Training duration is 2-3 days.","_id":62}]},{"heading":"Do you provide certificates on successfully completing the course?","_id":4,"listContent":[{"feature":"Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. ","_id":62}]},{"heading":"When are the classes conducted?","_id":4,"listContent":[{"feature":"All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.","_id":62}]},{"heading":"What all is included in the course?","_id":4,"listContent":[{"feature":"Along with facilitating training sessions, we provide required course material and practice questions for exam preparation","_id":62}]},{"heading":"Who conduct the training sessions?","_id":4,"listContent":[{"feature":"Training sessions are facilitated by certified experts having practical working experience as well as training experience. ","_id":62}]},{"heading":"Why one should join Vinsys?","_id":4,"listContent":[{"feature":"We are Accredited Training Organization ","_id":62},{"feature":"Experiential Education","_id":62},{"feature":"Experienced Industry Experts","_id":62},{"feature":"Accredited course material","_id":62},{"feature":"Quality Courseware","_id":62},{"feature":"Post training support","_id":62}]}],"description":null,"_id":4},"_id":7}}]
{"tabName":"What will you learn?","tabNumber":1,"content":{"ParamDetails":{"features":[{"heading":"Learning Objectives -","_id":1,"listContent":[{"feature":"Upon completion of this course and examination, the learner will gain competencies in:","_id":1},{"feature":"Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle","_id":2},{"feature":"Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes","_id":3},{"feature":"The activities, methods and functions used in each of the Planning Protection and Optimization processes","_id":4},{"feature":"The activities, methods and functions used in each of the Service Offerings and Agreements processes","_id":4},{"feature":"The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence","_id":4},{"feature":"How to measure Service Offerings and Agreements performance","_id":4},{"feature":"The importance of IT Security and how it supports Service Offerings and Agreements","_id":4},{"feature":"Understanding technology and implementation requirements in support of Service Offerings and Agreements","_id":4},{"feature":"The challenges, critical success factors and risks related with Service Offerings and Agreements","_id":4}]}],"description":null,"_id":2},"_id":2}}
What will you learn?
1
{"ParamDetails":{"features":[{"heading":"Learning Objectives -","_id":1,"listContent":[{"feature":"Upon completion of this course and examination, the learner will gain competencies in:","_id":1},{"feature":"Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle","_id":2},{"feature":"Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes","_id":3},{"feature":"The activities, methods and functions used in each of the Planning Protection and Optimization processes","_id":4},{"feature":"The activities, methods and functions used in each of the Service Offerings and Agreements processes","_id":4},{"feature":"The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence","_id":4},{"feature":"How to measure Service Offerings and Agreements performance","_id":4},{"feature":"The importance of IT Security and how it supports Service Offerings and Agreements","_id":4},{"feature":"Understanding technology and implementation requirements in support of Service Offerings and Agreements","_id":4},{"feature":"The challenges, critical success factors and risks related with Service Offerings and Agreements","_id":4}]}],"description":null,"_id":2},"_id":2}
{"features":[{"heading":"Learning Objectives -","_id":1,"listContent":[{"feature":"Upon completion of this course and examination, the learner will gain competencies in:","_id":1},{"feature":"Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle","_id":2},{"feature":"Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes","_id":3},{"feature":"The activities, methods and functions used in each of the Planning Protection and Optimization processes","_id":4},{"feature":"The activities, methods and functions used in each of the Service Offerings and Agreements processes","_id":4},{"feature":"The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence","_id":4},{"feature":"How to measure Service Offerings and Agreements performance","_id":4},{"feature":"The importance of IT Security and how it supports Service Offerings and Agreements","_id":4},{"feature":"Understanding technology and implementation requirements in support of Service Offerings and Agreements","_id":4},{"feature":"The challenges, critical success factors and risks related with Service Offerings and Agreements","_id":4}]}],"description":null,"_id":2}
[{"heading":"Learning Objectives -","_id":1,"listContent":[{"feature":"Upon completion of this course and examination, the learner will gain competencies in:","_id":1},{"feature":"Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle","_id":2},{"feature":"Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes","_id":3},{"feature":"The activities, methods and functions used in each of the Planning Protection and Optimization processes","_id":4},{"feature":"The activities, methods and functions used in each of the Service Offerings and Agreements processes","_id":4},{"feature":"The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence","_id":4},{"feature":"How to measure Service Offerings and Agreements performance","_id":4},{"feature":"The importance of IT Security and how it supports Service Offerings and Agreements","_id":4},{"feature":"Understanding technology and implementation requirements in support of Service Offerings and Agreements","_id":4},{"feature":"The challenges, critical success factors and risks related with Service Offerings and Agreements","_id":4}]}]
{"heading":"Learning Objectives -","_id":1,"listContent":[{"feature":"Upon completion of this course and examination, the learner will gain competencies in:","_id":1},{"feature":"Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle","_id":2},{"feature":"Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes","_id":3},{"feature":"The activities, methods and functions used in each of the Planning Protection and Optimization processes","_id":4},{"feature":"The activities, methods and functions used in each of the Service Offerings and Agreements processes","_id":4},{"feature":"The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence","_id":4},{"feature":"How to measure Service Offerings and Agreements performance","_id":4},{"feature":"The importance of IT Security and how it supports Service Offerings and Agreements","_id":4},{"feature":"Understanding technology and implementation requirements in support of Service Offerings and Agreements","_id":4},{"feature":"The challenges, critical success factors and risks related with Service Offerings and Agreements","_id":4}]}

Learning Objectives -

1
[{"feature":"Upon completion of this course and examination, the learner will gain competencies in:","_id":1},{"feature":"Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle","_id":2},{"feature":"Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes","_id":3},{"feature":"The activities, methods and functions used in each of the Planning Protection and Optimization processes","_id":4},{"feature":"The activities, methods and functions used in each of the Service Offerings and Agreements processes","_id":4},{"feature":"The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence","_id":4},{"feature":"How to measure Service Offerings and Agreements performance","_id":4},{"feature":"The importance of IT Security and how it supports Service Offerings and Agreements","_id":4},{"feature":"Understanding technology and implementation requirements in support of Service Offerings and Agreements","_id":4},{"feature":"The challenges, critical success factors and risks related with Service Offerings and Agreements","_id":4}]
{"feature":"Upon completion of this course and examination, the learner will gain competencies in:","_id":1}
Upon completion of this course and examination, the learner will gain competencies in:
1
{"feature":"Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle","_id":2}
Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
2
{"feature":"Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes","_id":3}
Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
3
{"feature":"The activities, methods and functions used in each of the Planning Protection and Optimization processes","_id":4}
The activities, methods and functions used in each of the Planning Protection and Optimization processes
4
{"feature":"The activities, methods and functions used in each of the Service Offerings and Agreements processes","_id":4}
The activities, methods and functions used in each of the Service Offerings and Agreements processes
4
{"feature":"The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence","_id":4}
The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
4
{"feature":"How to measure Service Offerings and Agreements performance","_id":4}
How to measure Service Offerings and Agreements performance
4
{"feature":"The importance of IT Security and how it supports Service Offerings and Agreements","_id":4}
The importance of IT Security and how it supports Service Offerings and Agreements
4
{"feature":"Understanding technology and implementation requirements in support of Service Offerings and Agreements","_id":4}
Understanding technology and implementation requirements in support of Service Offerings and Agreements
4
{"feature":"The challenges, critical success factors and risks related with Service Offerings and Agreements","_id":4}
The challenges, critical success factors and risks related with Service Offerings and Agreements
4
2
2
{"tabName":"Course Objectives","tabNumber":2,"content":{"ParamDetails":{"features":[{"heading":null,"_id":1,"listContent":[{"feature":"Familiarizing Service Management as a Practice and how the processes within ITILŪ Service Offerings and Agreements support the Service Lifecycle","_id":1},{"feature":"Acknowledging the important role of ITILŪ SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes","_id":1},{"feature":"Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITILŪ SOA Training","_id":1},{"feature":"Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITILŪ SOA","_id":1},{"feature":"The application of ITILŪ SOA Training processes, activities and functions to achieve operational excellence","_id":1},{"feature":"Study of how to measure ITILŪ Service Offerings and Agreements performance","_id":1},{"feature":"Creating the awareness of the importance of IT Security through study of SOA Certification","_id":1},{"feature":"Understanding technology and implementation requirements in support of Service Offerings and Agreements","_id":1},{"feature":"Encountering challenges, critical success factors and risks related with ITILŪ SOA Training","_id":1}]}],"description":null,"_id":2},"_id":2}}
Course Objectives
2
{"ParamDetails":{"features":[{"heading":null,"_id":1,"listContent":[{"feature":"Familiarizing Service Management as a Practice and how the processes within ITILŪ Service Offerings and Agreements support the Service Lifecycle","_id":1},{"feature":"Acknowledging the important role of ITILŪ SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes","_id":1},{"feature":"Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITILŪ SOA Training","_id":1},{"feature":"Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITILŪ SOA","_id":1},{"feature":"The application of ITILŪ SOA Training processes, activities and functions to achieve operational excellence","_id":1},{"feature":"Study of how to measure ITILŪ Service Offerings and Agreements performance","_id":1},{"feature":"Creating the awareness of the importance of IT Security through study of SOA Certification","_id":1},{"feature":"Understanding technology and implementation requirements in support of Service Offerings and Agreements","_id":1},{"feature":"Encountering challenges, critical success factors and risks related with ITILŪ SOA Training","_id":1}]}],"description":null,"_id":2},"_id":2}
{"features":[{"heading":null,"_id":1,"listContent":[{"feature":"Familiarizing Service Management as a Practice and how the processes within ITILŪ Service Offerings and Agreements support the Service Lifecycle","_id":1},{"feature":"Acknowledging the important role of ITILŪ SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes","_id":1},{"feature":"Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITILŪ SOA Training","_id":1},{"feature":"Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITILŪ SOA","_id":1},{"feature":"The application of ITILŪ SOA Training processes, activities and functions to achieve operational excellence","_id":1},{"feature":"Study of how to measure ITILŪ Service Offerings and Agreements performance","_id":1},{"feature":"Creating the awareness of the importance of IT Security through study of SOA Certification","_id":1},{"feature":"Understanding technology and implementation requirements in support of Service Offerings and Agreements","_id":1},{"feature":"Encountering challenges, critical success factors and risks related with ITILŪ SOA Training","_id":1}]}],"description":null,"_id":2}
[{"heading":null,"_id":1,"listContent":[{"feature":"Familiarizing Service Management as a Practice and how the processes within ITILŪ Service Offerings and Agreements support the Service Lifecycle","_id":1},{"feature":"Acknowledging the important role of ITILŪ SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes","_id":1},{"feature":"Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITILŪ SOA Training","_id":1},{"feature":"Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITILŪ SOA","_id":1},{"feature":"The application of ITILŪ SOA Training processes, activities and functions to achieve operational excellence","_id":1},{"feature":"Study of how to measure ITILŪ Service Offerings and Agreements performance","_id":1},{"feature":"Creating the awareness of the importance of IT Security through study of SOA Certification","_id":1},{"feature":"Understanding technology and implementation requirements in support of Service Offerings and Agreements","_id":1},{"feature":"Encountering challenges, critical success factors and risks related with ITILŪ SOA Training","_id":1}]}]
{"heading":null,"_id":1,"listContent":[{"feature":"Familiarizing Service Management as a Practice and how the processes within ITILŪ Service Offerings and Agreements support the Service Lifecycle","_id":1},{"feature":"Acknowledging the important role of ITILŪ SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes","_id":1},{"feature":"Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITILŪ SOA Training","_id":1},{"feature":"Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITILŪ SOA","_id":1},{"feature":"The application of ITILŪ SOA Training processes, activities and functions to achieve operational excellence","_id":1},{"feature":"Study of how to measure ITILŪ Service Offerings and Agreements performance","_id":1},{"feature":"Creating the awareness of the importance of IT Security through study of SOA Certification","_id":1},{"feature":"Understanding technology and implementation requirements in support of Service Offerings and Agreements","_id":1},{"feature":"Encountering challenges, critical success factors and risks related with ITILŪ SOA Training","_id":1}]}
1
[{"feature":"Familiarizing Service Management as a Practice and how the processes within ITILŪ Service Offerings and Agreements support the Service Lifecycle","_id":1},{"feature":"Acknowledging the important role of ITILŪ SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes","_id":1},{"feature":"Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITILŪ SOA Training","_id":1},{"feature":"Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITILŪ SOA","_id":1},{"feature":"The application of ITILŪ SOA Training processes, activities and functions to achieve operational excellence","_id":1},{"feature":"Study of how to measure ITILŪ Service Offerings and Agreements performance","_id":1},{"feature":"Creating the awareness of the importance of IT Security through study of SOA Certification","_id":1},{"feature":"Understanding technology and implementation requirements in support of Service Offerings and Agreements","_id":1},{"feature":"Encountering challenges, critical success factors and risks related with ITILŪ SOA Training","_id":1}]
{"feature":"Familiarizing Service Management as a Practice and how the processes within ITILŪ Service Offerings and Agreements support the Service Lifecycle","_id":1}
Familiarizing Service Management as a Practice and how the processes within ITILŪ Service Offerings and Agreements support the Service Lifecycle
1
{"feature":"Acknowledging the important role of ITILŪ SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes","_id":1}
Acknowledging the important role of ITILŪ SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
1
{"feature":"Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITILŪ SOA Training","_id":1}
Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITILŪ SOA Training
1
{"feature":"Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITILŪ SOA","_id":1}
Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITILŪ SOA
1
{"feature":"The application of ITILŪ SOA Training processes, activities and functions to achieve operational excellence","_id":1}
The application of ITILŪ SOA Training processes, activities and functions to achieve operational excellence
1
{"feature":"Study of how to measure ITILŪ Service Offerings and Agreements performance","_id":1}
Study of how to measure ITILŪ Service Offerings and Agreements performance
1
{"feature":"Creating the awareness of the importance of IT Security through study of SOA Certification","_id":1}
Creating the awareness of the importance of IT Security through study of SOA Certification
1
{"feature":"Understanding technology and implementation requirements in support of Service Offerings and Agreements","_id":1}
Understanding technology and implementation requirements in support of Service Offerings and Agreements
1
{"feature":"Encountering challenges, critical success factors and risks related with ITILŪ SOA Training","_id":1}
Encountering challenges, critical success factors and risks related with ITILŪ SOA Training
1
2
2
{"tabName":"Audience","tabNumber":3,"content":{"ParamDetails":{"features":[{"heading":"","_id":1,"listContent":[{"feature":"Individuals who have their ITILŪ Foundation Certificate (or the ITILŪ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŪ certifications","_id":1},{"feature":"Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management","_id":2},{"feature":"IT professionals involved in IT Service Management implementation and improvement programs.","_id":3},{"feature":"A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.","_id":4}]}],"description":"The Service Offerings and Agreements Capability course will be of interest to:","_id":2},"_id":2}}
Audience
3
{"ParamDetails":{"features":[{"heading":"","_id":1,"listContent":[{"feature":"Individuals who have their ITILŪ Foundation Certificate (or the ITILŪ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŪ certifications","_id":1},{"feature":"Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management","_id":2},{"feature":"IT professionals involved in IT Service Management implementation and improvement programs.","_id":3},{"feature":"A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.","_id":4}]}],"description":"The Service Offerings and Agreements Capability course will be of interest to:","_id":2},"_id":2}
{"features":[{"heading":"","_id":1,"listContent":[{"feature":"Individuals who have their ITILŪ Foundation Certificate (or the ITILŪ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŪ certifications","_id":1},{"feature":"Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management","_id":2},{"feature":"IT professionals involved in IT Service Management implementation and improvement programs.","_id":3},{"feature":"A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.","_id":4}]}],"description":"The Service Offerings and Agreements Capability course will be of interest to:","_id":2}
[{"heading":"","_id":1,"listContent":[{"feature":"Individuals who have their ITILŪ Foundation Certificate (or the ITILŪ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŪ certifications","_id":1},{"feature":"Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management","_id":2},{"feature":"IT professionals involved in IT Service Management implementation and improvement programs.","_id":3},{"feature":"A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.","_id":4}]}]
{"heading":"","_id":1,"listContent":[{"feature":"Individuals who have their ITILŪ Foundation Certificate (or the ITILŪ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŪ certifications","_id":1},{"feature":"Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management","_id":2},{"feature":"IT professionals involved in IT Service Management implementation and improvement programs.","_id":3},{"feature":"A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.","_id":4}]}

1
[{"feature":"Individuals who have their ITILŪ Foundation Certificate (or the ITILŪ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŪ certifications","_id":1},{"feature":"Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management","_id":2},{"feature":"IT professionals involved in IT Service Management implementation and improvement programs.","_id":3},{"feature":"A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.","_id":4}]
{"feature":"Individuals who have their ITILŪ Foundation Certificate (or the ITILŪ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŪ certifications","_id":1}
Individuals who have their ITILŪ Foundation Certificate (or the ITILŪ v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITILŪ certifications
1
{"feature":"Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management","_id":2}
Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management
2
{"feature":"IT professionals involved in IT Service Management implementation and improvement programs.","_id":3}
IT professionals involved in IT Service Management implementation and improvement programs.
3
{"feature":"A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.","_id":4}
A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
4
The Service Offerings and Agreements Capability course will be of interest to:
2
2
{"tabName":"Prerequisites ","tabNumber":4,"content":{"ParamDetails":{"features":[{"heading":"","_id":1,"listContent":[{"feature":"Hold an ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":1},{"feature":"There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable","_id":2},{"feature":"It is also strongly recommended that candidates","_id":3},{"feature":"Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended","_id":4},{"feature":"Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:","_id":3},{"feature":"Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management","_id":4},{"feature":"It is recommended that candidates are familiar with the guidance detailed in the ITILŪ Service Lifecycle Practices core publications prior to attending training for this certification","_id":4}]}],"description":"Candidates for this course must:","_id":2},"_id":2}}
Prerequisites
4
{"ParamDetails":{"features":[{"heading":"","_id":1,"listContent":[{"feature":"Hold an ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":1},{"feature":"There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable","_id":2},{"feature":"It is also strongly recommended that candidates","_id":3},{"feature":"Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended","_id":4},{"feature":"Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:","_id":3},{"feature":"Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management","_id":4},{"feature":"It is recommended that candidates are familiar with the guidance detailed in the ITILŪ Service Lifecycle Practices core publications prior to attending training for this certification","_id":4}]}],"description":"Candidates for this course must:","_id":2},"_id":2}
{"features":[{"heading":"","_id":1,"listContent":[{"feature":"Hold an ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":1},{"feature":"There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable","_id":2},{"feature":"It is also strongly recommended that candidates","_id":3},{"feature":"Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended","_id":4},{"feature":"Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:","_id":3},{"feature":"Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management","_id":4},{"feature":"It is recommended that candidates are familiar with the guidance detailed in the ITILŪ Service Lifecycle Practices core publications prior to attending training for this certification","_id":4}]}],"description":"Candidates for this course must:","_id":2}
[{"heading":"","_id":1,"listContent":[{"feature":"Hold an ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":1},{"feature":"There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable","_id":2},{"feature":"It is also strongly recommended that candidates","_id":3},{"feature":"Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended","_id":4},{"feature":"Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:","_id":3},{"feature":"Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management","_id":4},{"feature":"It is recommended that candidates are familiar with the guidance detailed in the ITILŪ Service Lifecycle Practices core publications prior to attending training for this certification","_id":4}]}]
{"heading":"","_id":1,"listContent":[{"feature":"Hold an ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":1},{"feature":"There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable","_id":2},{"feature":"It is also strongly recommended that candidates","_id":3},{"feature":"Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended","_id":4},{"feature":"Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:","_id":3},{"feature":"Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management","_id":4},{"feature":"It is recommended that candidates are familiar with the guidance detailed in the ITILŪ Service Lifecycle Practices core publications prior to attending training for this certification","_id":4}]}

1
[{"feature":"Hold an ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":1},{"feature":"There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable","_id":2},{"feature":"It is also strongly recommended that candidates","_id":3},{"feature":"Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended","_id":4},{"feature":"Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:","_id":3},{"feature":"Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management","_id":4},{"feature":"It is recommended that candidates are familiar with the guidance detailed in the ITILŪ Service Lifecycle Practices core publications prior to attending training for this certification","_id":4}]
{"feature":"Hold an ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":1}
Hold an ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate
1
{"feature":"There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable","_id":2}
There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
2
{"feature":"It is also strongly recommended that candidates","_id":3}
It is also strongly recommended that candidates
3
{"feature":"Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended","_id":4}
Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
4
{"feature":"Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:","_id":3}
Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
3
{"feature":"Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management","_id":4}
Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management
4
{"feature":"It is recommended that candidates are familiar with the guidance detailed in the ITILŪ Service Lifecycle Practices core publications prior to attending training for this certification","_id":4}
It is recommended that candidates are familiar with the guidance detailed in the ITILŪ Service Lifecycle Practices core publications prior to attending training for this certification
4
Candidates for this course must:
2
2
{"tabName":"Course Content","tabNumber":5,"content":{"ParamDetails":{"features":[{"heading":"Introduction and Overview","_id":3,"listContent":[{"feature":"Service Management as a practice","_id":14},{"feature":"Role of processes in Service Management","_id":15},{"feature":"How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)","_id":16},{"feature":"Thinking strategically: SWOT","_id":17},{"feature":"Achieving customer focus","_id":17},{"feature":"Pricing and chargeback models","_id":17},{"feature":"Allocating resources","_id":17},{"feature":"Relationship between Service Catalog and service pipeline","_id":17},{"feature":"Linking business and IT services","_id":17}]},{"heading":"Integrating the Service Catalog into the Service Portfolio","_id":3,"listContent":[{"feature":"Purpose, goals and objectives","_id":14},{"feature":"Technical and business Service Catalogs","_id":15},{"feature":"Detailing operational services","_id":16},{"feature":"Using key metrics and critical success factors","_id":15},{"feature":"Producing a Service Catalog","_id":16}]},{"heading":"Service Level Management (SLM) Service Management goals","_id":3,"listContent":[{"feature":"The significance of SLM to the Service Lifecycle","_id":14},{"feature":"How Service Level management creates business value","_id":15},{"feature":"Analyzing and explaining the scope of the process","_id":16}]},{"heading":"The Service Management process","_id":3,"listContent":[{"feature":"Principles and basic concepts of SLM","_id":14},{"feature":"Negotiating Service Level Agreements (SLAs)","_id":15},{"feature":"Deliverables, roles and responsibilities","_id":16},{"feature":"SLAs, OLAs and review meetings","_id":15},{"feature":"Planning for Service Improvement Projects (SIPs)","_id":16},{"feature":"Monitoring service performance against SLAs","_id":16}]},{"heading":"Demand and Supplier Management Demand Management","_id":3,"listContent":[{"feature":"Activity-based Demand Management and business activity patterns","_id":14},{"feature":"Managing capacity to maximize value","_id":15},{"feature":"Identifying patterns of business activity","_id":16},{"feature":"Connecting demand management to the service portfolio","_id":16}]},{"heading":"Supplier Management","_id":3,"listContent":[{"feature":"Analyzing the use of the Supplier Management process","_id":14},{"feature":"Process scope and objectives","_id":15},{"feature":"Supplier Categorization and maintenance of the Supplier Database (SD)","_id":15},{"feature":"Contract administration","_id":15},{"feature":"Contract management","_id":15}]},{"heading":"Financial Management","_id":3,"listContent":[{"feature":"How Financial Management contributes to the Service Lifecycle Operation","_id":14},{"feature":"Managing financial considerations","_id":15},{"feature":"The scope, purpose and goals of the process","_id":16},{"feature":"Basic concepts: funding, accounting and chargeback","_id":16}]},{"heading":"Principles of Service Economics","_id":3,"listContent":[{"feature":"Budgeting, accounting and charging","_id":14},{"feature":"Service valuation","_id":15},{"feature":"Building a business case","_id":16},{"feature":"Enabling service demand modeling and management","_id":15},{"feature":"Generating and disseminating information","_id":15},{"feature":"Dealing with complex chargeback issues","_id":15}]},{"heading":"Roles and Responsibilities","_id":3,"listContent":[{"feature":"Business Relationship Management: the role of business relationship managers","_id":14},{"feature":"Service Catalog Management","_id":15},{"feature":"Service Level Management","_id":16},{"feature":"Supplier Manager","_id":16}]},{"heading":"Business relationship management","_id":3,"listContent":[{"feature":"The purpose and objectives of BRM","_id":14},{"feature":"The scope of BRM","_id":15},{"feature":"The value to the business of BRM","_id":16},{"feature":"Information management","_id":15},{"feature":"Challenges and risks","_id":16}]},{"heading":"Technology and Implementation Considerations","_id":3,"listContent":[{"feature":"Technology implementation as part of implementing service management","_id":14},{"feature":"Special technology functions related to Service Offerings and Agreement","_id":15},{"feature":"Generic requirements and evaluation criteria","_id":16},{"feature":"Good practices for implementation","_id":15},{"feature":"Challenges, critical success factors and risks","_id":16}]}],"description":null,"_id":3},"_id":3}}
Course Content
5
{"ParamDetails":{"features":[{"heading":"Introduction and Overview","_id":3,"listContent":[{"feature":"Service Management as a practice","_id":14},{"feature":"Role of processes in Service Management","_id":15},{"feature":"How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)","_id":16},{"feature":"Thinking strategically: SWOT","_id":17},{"feature":"Achieving customer focus","_id":17},{"feature":"Pricing and chargeback models","_id":17},{"feature":"Allocating resources","_id":17},{"feature":"Relationship between Service Catalog and service pipeline","_id":17},{"feature":"Linking business and IT services","_id":17}]},{"heading":"Integrating the Service Catalog into the Service Portfolio","_id":3,"listContent":[{"feature":"Purpose, goals and objectives","_id":14},{"feature":"Technical and business Service Catalogs","_id":15},{"feature":"Detailing operational services","_id":16},{"feature":"Using key metrics and critical success factors","_id":15},{"feature":"Producing a Service Catalog","_id":16}]},{"heading":"Service Level Management (SLM) Service Management goals","_id":3,"listContent":[{"feature":"The significance of SLM to the Service Lifecycle","_id":14},{"feature":"How Service Level management creates business value","_id":15},{"feature":"Analyzing and explaining the scope of the process","_id":16}]},{"heading":"The Service Management process","_id":3,"listContent":[{"feature":"Principles and basic concepts of SLM","_id":14},{"feature":"Negotiating Service Level Agreements (SLAs)","_id":15},{"feature":"Deliverables, roles and responsibilities","_id":16},{"feature":"SLAs, OLAs and review meetings","_id":15},{"feature":"Planning for Service Improvement Projects (SIPs)","_id":16},{"feature":"Monitoring service performance against SLAs","_id":16}]},{"heading":"Demand and Supplier Management Demand Management","_id":3,"listContent":[{"feature":"Activity-based Demand Management and business activity patterns","_id":14},{"feature":"Managing capacity to maximize value","_id":15},{"feature":"Identifying patterns of business activity","_id":16},{"feature":"Connecting demand management to the service portfolio","_id":16}]},{"heading":"Supplier Management","_id":3,"listContent":[{"feature":"Analyzing the use of the Supplier Management process","_id":14},{"feature":"Process scope and objectives","_id":15},{"feature":"Supplier Categorization and maintenance of the Supplier Database (SD)","_id":15},{"feature":"Contract administration","_id":15},{"feature":"Contract management","_id":15}]},{"heading":"Financial Management","_id":3,"listContent":[{"feature":"How Financial Management contributes to the Service Lifecycle Operation","_id":14},{"feature":"Managing financial considerations","_id":15},{"feature":"The scope, purpose and goals of the process","_id":16},{"feature":"Basic concepts: funding, accounting and chargeback","_id":16}]},{"heading":"Principles of Service Economics","_id":3,"listContent":[{"feature":"Budgeting, accounting and charging","_id":14},{"feature":"Service valuation","_id":15},{"feature":"Building a business case","_id":16},{"feature":"Enabling service demand modeling and management","_id":15},{"feature":"Generating and disseminating information","_id":15},{"feature":"Dealing with complex chargeback issues","_id":15}]},{"heading":"Roles and Responsibilities","_id":3,"listContent":[{"feature":"Business Relationship Management: the role of business relationship managers","_id":14},{"feature":"Service Catalog Management","_id":15},{"feature":"Service Level Management","_id":16},{"feature":"Supplier Manager","_id":16}]},{"heading":"Business relationship management","_id":3,"listContent":[{"feature":"The purpose and objectives of BRM","_id":14},{"feature":"The scope of BRM","_id":15},{"feature":"The value to the business of BRM","_id":16},{"feature":"Information management","_id":15},{"feature":"Challenges and risks","_id":16}]},{"heading":"Technology and Implementation Considerations","_id":3,"listContent":[{"feature":"Technology implementation as part of implementing service management","_id":14},{"feature":"Special technology functions related to Service Offerings and Agreement","_id":15},{"feature":"Generic requirements and evaluation criteria","_id":16},{"feature":"Good practices for implementation","_id":15},{"feature":"Challenges, critical success factors and risks","_id":16}]}],"description":null,"_id":3},"_id":3}
{"features":[{"heading":"Introduction and Overview","_id":3,"listContent":[{"feature":"Service Management as a practice","_id":14},{"feature":"Role of processes in Service Management","_id":15},{"feature":"How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)","_id":16},{"feature":"Thinking strategically: SWOT","_id":17},{"feature":"Achieving customer focus","_id":17},{"feature":"Pricing and chargeback models","_id":17},{"feature":"Allocating resources","_id":17},{"feature":"Relationship between Service Catalog and service pipeline","_id":17},{"feature":"Linking business and IT services","_id":17}]},{"heading":"Integrating the Service Catalog into the Service Portfolio","_id":3,"listContent":[{"feature":"Purpose, goals and objectives","_id":14},{"feature":"Technical and business Service Catalogs","_id":15},{"feature":"Detailing operational services","_id":16},{"feature":"Using key metrics and critical success factors","_id":15},{"feature":"Producing a Service Catalog","_id":16}]},{"heading":"Service Level Management (SLM) Service Management goals","_id":3,"listContent":[{"feature":"The significance of SLM to the Service Lifecycle","_id":14},{"feature":"How Service Level management creates business value","_id":15},{"feature":"Analyzing and explaining the scope of the process","_id":16}]},{"heading":"The Service Management process","_id":3,"listContent":[{"feature":"Principles and basic concepts of SLM","_id":14},{"feature":"Negotiating Service Level Agreements (SLAs)","_id":15},{"feature":"Deliverables, roles and responsibilities","_id":16},{"feature":"SLAs, OLAs and review meetings","_id":15},{"feature":"Planning for Service Improvement Projects (SIPs)","_id":16},{"feature":"Monitoring service performance against SLAs","_id":16}]},{"heading":"Demand and Supplier Management Demand Management","_id":3,"listContent":[{"feature":"Activity-based Demand Management and business activity patterns","_id":14},{"feature":"Managing capacity to maximize value","_id":15},{"feature":"Identifying patterns of business activity","_id":16},{"feature":"Connecting demand management to the service portfolio","_id":16}]},{"heading":"Supplier Management","_id":3,"listContent":[{"feature":"Analyzing the use of the Supplier Management process","_id":14},{"feature":"Process scope and objectives","_id":15},{"feature":"Supplier Categorization and maintenance of the Supplier Database (SD)","_id":15},{"feature":"Contract administration","_id":15},{"feature":"Contract management","_id":15}]},{"heading":"Financial Management","_id":3,"listContent":[{"feature":"How Financial Management contributes to the Service Lifecycle Operation","_id":14},{"feature":"Managing financial considerations","_id":15},{"feature":"The scope, purpose and goals of the process","_id":16},{"feature":"Basic concepts: funding, accounting and chargeback","_id":16}]},{"heading":"Principles of Service Economics","_id":3,"listContent":[{"feature":"Budgeting, accounting and charging","_id":14},{"feature":"Service valuation","_id":15},{"feature":"Building a business case","_id":16},{"feature":"Enabling service demand modeling and management","_id":15},{"feature":"Generating and disseminating information","_id":15},{"feature":"Dealing with complex chargeback issues","_id":15}]},{"heading":"Roles and Responsibilities","_id":3,"listContent":[{"feature":"Business Relationship Management: the role of business relationship managers","_id":14},{"feature":"Service Catalog Management","_id":15},{"feature":"Service Level Management","_id":16},{"feature":"Supplier Manager","_id":16}]},{"heading":"Business relationship management","_id":3,"listContent":[{"feature":"The purpose and objectives of BRM","_id":14},{"feature":"The scope of BRM","_id":15},{"feature":"The value to the business of BRM","_id":16},{"feature":"Information management","_id":15},{"feature":"Challenges and risks","_id":16}]},{"heading":"Technology and Implementation Considerations","_id":3,"listContent":[{"feature":"Technology implementation as part of implementing service management","_id":14},{"feature":"Special technology functions related to Service Offerings and Agreement","_id":15},{"feature":"Generic requirements and evaluation criteria","_id":16},{"feature":"Good practices for implementation","_id":15},{"feature":"Challenges, critical success factors and risks","_id":16}]}],"description":null,"_id":3}
[{"heading":"Introduction and Overview","_id":3,"listContent":[{"feature":"Service Management as a practice","_id":14},{"feature":"Role of processes in Service Management","_id":15},{"feature":"How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)","_id":16},{"feature":"Thinking strategically: SWOT","_id":17},{"feature":"Achieving customer focus","_id":17},{"feature":"Pricing and chargeback models","_id":17},{"feature":"Allocating resources","_id":17},{"feature":"Relationship between Service Catalog and service pipeline","_id":17},{"feature":"Linking business and IT services","_id":17}]},{"heading":"Integrating the Service Catalog into the Service Portfolio","_id":3,"listContent":[{"feature":"Purpose, goals and objectives","_id":14},{"feature":"Technical and business Service Catalogs","_id":15},{"feature":"Detailing operational services","_id":16},{"feature":"Using key metrics and critical success factors","_id":15},{"feature":"Producing a Service Catalog","_id":16}]},{"heading":"Service Level Management (SLM) Service Management goals","_id":3,"listContent":[{"feature":"The significance of SLM to the Service Lifecycle","_id":14},{"feature":"How Service Level management creates business value","_id":15},{"feature":"Analyzing and explaining the scope of the process","_id":16}]},{"heading":"The Service Management process","_id":3,"listContent":[{"feature":"Principles and basic concepts of SLM","_id":14},{"feature":"Negotiating Service Level Agreements (SLAs)","_id":15},{"feature":"Deliverables, roles and responsibilities","_id":16},{"feature":"SLAs, OLAs and review meetings","_id":15},{"feature":"Planning for Service Improvement Projects (SIPs)","_id":16},{"feature":"Monitoring service performance against SLAs","_id":16}]},{"heading":"Demand and Supplier Management Demand Management","_id":3,"listContent":[{"feature":"Activity-based Demand Management and business activity patterns","_id":14},{"feature":"Managing capacity to maximize value","_id":15},{"feature":"Identifying patterns of business activity","_id":16},{"feature":"Connecting demand management to the service portfolio","_id":16}]},{"heading":"Supplier Management","_id":3,"listContent":[{"feature":"Analyzing the use of the Supplier Management process","_id":14},{"feature":"Process scope and objectives","_id":15},{"feature":"Supplier Categorization and maintenance of the Supplier Database (SD)","_id":15},{"feature":"Contract administration","_id":15},{"feature":"Contract management","_id":15}]},{"heading":"Financial Management","_id":3,"listContent":[{"feature":"How Financial Management contributes to the Service Lifecycle Operation","_id":14},{"feature":"Managing financial considerations","_id":15},{"feature":"The scope, purpose and goals of the process","_id":16},{"feature":"Basic concepts: funding, accounting and chargeback","_id":16}]},{"heading":"Principles of Service Economics","_id":3,"listContent":[{"feature":"Budgeting, accounting and charging","_id":14},{"feature":"Service valuation","_id":15},{"feature":"Building a business case","_id":16},{"feature":"Enabling service demand modeling and management","_id":15},{"feature":"Generating and disseminating information","_id":15},{"feature":"Dealing with complex chargeback issues","_id":15}]},{"heading":"Roles and Responsibilities","_id":3,"listContent":[{"feature":"Business Relationship Management: the role of business relationship managers","_id":14},{"feature":"Service Catalog Management","_id":15},{"feature":"Service Level Management","_id":16},{"feature":"Supplier Manager","_id":16}]},{"heading":"Business relationship management","_id":3,"listContent":[{"feature":"The purpose and objectives of BRM","_id":14},{"feature":"The scope of BRM","_id":15},{"feature":"The value to the business of BRM","_id":16},{"feature":"Information management","_id":15},{"feature":"Challenges and risks","_id":16}]},{"heading":"Technology and Implementation Considerations","_id":3,"listContent":[{"feature":"Technology implementation as part of implementing service management","_id":14},{"feature":"Special technology functions related to Service Offerings and Agreement","_id":15},{"feature":"Generic requirements and evaluation criteria","_id":16},{"feature":"Good practices for implementation","_id":15},{"feature":"Challenges, critical success factors and risks","_id":16}]}]
{"heading":"Introduction and Overview","_id":3,"listContent":[{"feature":"Service Management as a practice","_id":14},{"feature":"Role of processes in Service Management","_id":15},{"feature":"How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)","_id":16},{"feature":"Thinking strategically: SWOT","_id":17},{"feature":"Achieving customer focus","_id":17},{"feature":"Pricing and chargeback models","_id":17},{"feature":"Allocating resources","_id":17},{"feature":"Relationship between Service Catalog and service pipeline","_id":17},{"feature":"Linking business and IT services","_id":17}]}

Introduction and Overview

3
[{"feature":"Service Management as a practice","_id":14},{"feature":"Role of processes in Service Management","_id":15},{"feature":"How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)","_id":16},{"feature":"Thinking strategically: SWOT","_id":17},{"feature":"Achieving customer focus","_id":17},{"feature":"Pricing and chargeback models","_id":17},{"feature":"Allocating resources","_id":17},{"feature":"Relationship between Service Catalog and service pipeline","_id":17},{"feature":"Linking business and IT services","_id":17}]
{"feature":"Service Management as a practice","_id":14}
Service Management as a practice
14
{"feature":"Role of processes in Service Management","_id":15}
Role of processes in Service Management
15
{"feature":"How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)","_id":16}
How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
16
{"feature":"Thinking strategically: SWOT","_id":17}
Thinking strategically: SWOT
17
{"feature":"Achieving customer focus","_id":17}
Achieving customer focus
17
{"feature":"Pricing and chargeback models","_id":17}
Pricing and chargeback models
17
{"feature":"Allocating resources","_id":17}
Allocating resources
17
{"feature":"Relationship between Service Catalog and service pipeline","_id":17}
Relationship between Service Catalog and service pipeline
17
{"feature":"Linking business and IT services","_id":17}
Linking business and IT services
17
{"heading":"Integrating the Service Catalog into the Service Portfolio","_id":3,"listContent":[{"feature":"Purpose, goals and objectives","_id":14},{"feature":"Technical and business Service Catalogs","_id":15},{"feature":"Detailing operational services","_id":16},{"feature":"Using key metrics and critical success factors","_id":15},{"feature":"Producing a Service Catalog","_id":16}]}

Integrating the Service Catalog into the Service Portfolio

3
[{"feature":"Purpose, goals and objectives","_id":14},{"feature":"Technical and business Service Catalogs","_id":15},{"feature":"Detailing operational services","_id":16},{"feature":"Using key metrics and critical success factors","_id":15},{"feature":"Producing a Service Catalog","_id":16}]
{"feature":"Purpose, goals and objectives","_id":14}
Purpose, goals and objectives
14
{"feature":"Technical and business Service Catalogs","_id":15}
Technical and business Service Catalogs
15
{"feature":"Detailing operational services","_id":16}
Detailing operational services
16
{"feature":"Using key metrics and critical success factors","_id":15}
Using key metrics and critical success factors
15
{"feature":"Producing a Service Catalog","_id":16}
Producing a Service Catalog
16
{"heading":"Service Level Management (SLM) Service Management goals","_id":3,"listContent":[{"feature":"The significance of SLM to the Service Lifecycle","_id":14},{"feature":"How Service Level management creates business value","_id":15},{"feature":"Analyzing and explaining the scope of the process","_id":16}]}

Service Level Management (SLM) Service Management goals

3
[{"feature":"The significance of SLM to the Service Lifecycle","_id":14},{"feature":"How Service Level management creates business value","_id":15},{"feature":"Analyzing and explaining the scope of the process","_id":16}]
{"feature":"The significance of SLM to the Service Lifecycle","_id":14}
The significance of SLM to the Service Lifecycle
14
{"feature":"How Service Level management creates business value","_id":15}
How Service Level management creates business value
15
{"feature":"Analyzing and explaining the scope of the process","_id":16}
Analyzing and explaining the scope of the process
16
{"heading":"The Service Management process","_id":3,"listContent":[{"feature":"Principles and basic concepts of SLM","_id":14},{"feature":"Negotiating Service Level Agreements (SLAs)","_id":15},{"feature":"Deliverables, roles and responsibilities","_id":16},{"feature":"SLAs, OLAs and review meetings","_id":15},{"feature":"Planning for Service Improvement Projects (SIPs)","_id":16},{"feature":"Monitoring service performance against SLAs","_id":16}]}

The Service Management process

3
[{"feature":"Principles and basic concepts of SLM","_id":14},{"feature":"Negotiating Service Level Agreements (SLAs)","_id":15},{"feature":"Deliverables, roles and responsibilities","_id":16},{"feature":"SLAs, OLAs and review meetings","_id":15},{"feature":"Planning for Service Improvement Projects (SIPs)","_id":16},{"feature":"Monitoring service performance against SLAs","_id":16}]
{"feature":"Principles and basic concepts of SLM","_id":14}
Principles and basic concepts of SLM
14
{"feature":"Negotiating Service Level Agreements (SLAs)","_id":15}
Negotiating Service Level Agreements (SLAs)
15
{"feature":"Deliverables, roles and responsibilities","_id":16}
Deliverables, roles and responsibilities
16
{"feature":"SLAs, OLAs and review meetings","_id":15}
SLAs, OLAs and review meetings
15
{"feature":"Planning for Service Improvement Projects (SIPs)","_id":16}
Planning for Service Improvement Projects (SIPs)
16
{"feature":"Monitoring service performance against SLAs","_id":16}
Monitoring service performance against SLAs
16
{"heading":"Demand and Supplier Management Demand Management","_id":3,"listContent":[{"feature":"Activity-based Demand Management and business activity patterns","_id":14},{"feature":"Managing capacity to maximize value","_id":15},{"feature":"Identifying patterns of business activity","_id":16},{"feature":"Connecting demand management to the service portfolio","_id":16}]}

Demand and Supplier Management Demand Management

3
[{"feature":"Activity-based Demand Management and business activity patterns","_id":14},{"feature":"Managing capacity to maximize value","_id":15},{"feature":"Identifying patterns of business activity","_id":16},{"feature":"Connecting demand management to the service portfolio","_id":16}]
{"feature":"Activity-based Demand Management and business activity patterns","_id":14}
Activity-based Demand Management and business activity patterns
14
{"feature":"Managing capacity to maximize value","_id":15}
Managing capacity to maximize value
15
{"feature":"Identifying patterns of business activity","_id":16}
Identifying patterns of business activity
16
{"feature":"Connecting demand management to the service portfolio","_id":16}
Connecting demand management to the service portfolio
16
{"heading":"Supplier Management","_id":3,"listContent":[{"feature":"Analyzing the use of the Supplier Management process","_id":14},{"feature":"Process scope and objectives","_id":15},{"feature":"Supplier Categorization and maintenance of the Supplier Database (SD)","_id":15},{"feature":"Contract administration","_id":15},{"feature":"Contract management","_id":15}]}

Supplier Management

3
[{"feature":"Analyzing the use of the Supplier Management process","_id":14},{"feature":"Process scope and objectives","_id":15},{"feature":"Supplier Categorization and maintenance of the Supplier Database (SD)","_id":15},{"feature":"Contract administration","_id":15},{"feature":"Contract management","_id":15}]
{"feature":"Analyzing the use of the Supplier Management process","_id":14}
Analyzing the use of the Supplier Management process
14
{"feature":"Process scope and objectives","_id":15}
Process scope and objectives
15
{"feature":"Supplier Categorization and maintenance of the Supplier Database (SD)","_id":15}
Supplier Categorization and maintenance of the Supplier Database (SD)
15
{"feature":"Contract administration","_id":15}
Contract administration
15
{"feature":"Contract management","_id":15}
Contract management
15
{"heading":"Financial Management","_id":3,"listContent":[{"feature":"How Financial Management contributes to the Service Lifecycle Operation","_id":14},{"feature":"Managing financial considerations","_id":15},{"feature":"The scope, purpose and goals of the process","_id":16},{"feature":"Basic concepts: funding, accounting and chargeback","_id":16}]}

Financial Management

3
[{"feature":"How Financial Management contributes to the Service Lifecycle Operation","_id":14},{"feature":"Managing financial considerations","_id":15},{"feature":"The scope, purpose and goals of the process","_id":16},{"feature":"Basic concepts: funding, accounting and chargeback","_id":16}]
{"feature":"How Financial Management contributes to the Service Lifecycle Operation","_id":14}
How Financial Management contributes to the Service Lifecycle Operation
14
{"feature":"Managing financial considerations","_id":15}
Managing financial considerations
15
{"feature":"The scope, purpose and goals of the process","_id":16}
The scope, purpose and goals of the process
16
{"feature":"Basic concepts: funding, accounting and chargeback","_id":16}
Basic concepts: funding, accounting and chargeback
16
{"heading":"Principles of Service Economics","_id":3,"listContent":[{"feature":"Budgeting, accounting and charging","_id":14},{"feature":"Service valuation","_id":15},{"feature":"Building a business case","_id":16},{"feature":"Enabling service demand modeling and management","_id":15},{"feature":"Generating and disseminating information","_id":15},{"feature":"Dealing with complex chargeback issues","_id":15}]}

Principles of Service Economics

3
[{"feature":"Budgeting, accounting and charging","_id":14},{"feature":"Service valuation","_id":15},{"feature":"Building a business case","_id":16},{"feature":"Enabling service demand modeling and management","_id":15},{"feature":"Generating and disseminating information","_id":15},{"feature":"Dealing with complex chargeback issues","_id":15}]
{"feature":"Budgeting, accounting and charging","_id":14}
Budgeting, accounting and charging
14
{"feature":"Service valuation","_id":15}
Service valuation
15
{"feature":"Building a business case","_id":16}
Building a business case
16
{"feature":"Enabling service demand modeling and management","_id":15}
Enabling service demand modeling and management
15
{"feature":"Generating and disseminating information","_id":15}
Generating and disseminating information
15
{"feature":"Dealing with complex chargeback issues","_id":15}
Dealing with complex chargeback issues
15
{"heading":"Roles and Responsibilities","_id":3,"listContent":[{"feature":"Business Relationship Management: the role of business relationship managers","_id":14},{"feature":"Service Catalog Management","_id":15},{"feature":"Service Level Management","_id":16},{"feature":"Supplier Manager","_id":16}]}

Roles and Responsibilities

3
[{"feature":"Business Relationship Management: the role of business relationship managers","_id":14},{"feature":"Service Catalog Management","_id":15},{"feature":"Service Level Management","_id":16},{"feature":"Supplier Manager","_id":16}]
{"feature":"Business Relationship Management: the role of business relationship managers","_id":14}
Business Relationship Management: the role of business relationship managers
14
{"feature":"Service Catalog Management","_id":15}
Service Catalog Management
15
{"feature":"Service Level Management","_id":16}
Service Level Management
16
{"feature":"Supplier Manager","_id":16}
Supplier Manager
16
{"heading":"Business relationship management","_id":3,"listContent":[{"feature":"The purpose and objectives of BRM","_id":14},{"feature":"The scope of BRM","_id":15},{"feature":"The value to the business of BRM","_id":16},{"feature":"Information management","_id":15},{"feature":"Challenges and risks","_id":16}]}

Business relationship management

3
[{"feature":"The purpose and objectives of BRM","_id":14},{"feature":"The scope of BRM","_id":15},{"feature":"The value to the business of BRM","_id":16},{"feature":"Information management","_id":15},{"feature":"Challenges and risks","_id":16}]
{"feature":"The purpose and objectives of BRM","_id":14}
The purpose and objectives of BRM
14
{"feature":"The scope of BRM","_id":15}
The scope of BRM
15
{"feature":"The value to the business of BRM","_id":16}
The value to the business of BRM
16
{"feature":"Information management","_id":15}
Information management
15
{"feature":"Challenges and risks","_id":16}
Challenges and risks
16
{"heading":"Technology and Implementation Considerations","_id":3,"listContent":[{"feature":"Technology implementation as part of implementing service management","_id":14},{"feature":"Special technology functions related to Service Offerings and Agreement","_id":15},{"feature":"Generic requirements and evaluation criteria","_id":16},{"feature":"Good practices for implementation","_id":15},{"feature":"Challenges, critical success factors and risks","_id":16}]}

Technology and Implementation Considerations

3
[{"feature":"Technology implementation as part of implementing service management","_id":14},{"feature":"Special technology functions related to Service Offerings and Agreement","_id":15},{"feature":"Generic requirements and evaluation criteria","_id":16},{"feature":"Good practices for implementation","_id":15},{"feature":"Challenges, critical success factors and risks","_id":16}]
{"feature":"Technology implementation as part of implementing service management","_id":14}
Technology implementation as part of implementing service management
14
{"feature":"Special technology functions related to Service Offerings and Agreement","_id":15}
Special technology functions related to Service Offerings and Agreement
15
{"feature":"Generic requirements and evaluation criteria","_id":16}
Generic requirements and evaluation criteria
16
{"feature":"Good practices for implementation","_id":15}
Good practices for implementation
15
{"feature":"Challenges, critical success factors and risks","_id":16}
Challenges, critical success factors and risks
16
3
3
{"tabName":"About the Examination","tabNumber":6,"content":{"ParamDetails":{"features":[{"heading":null,"_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate ","_id":36},{"feature":"It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŪ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination","_id":37},{"feature":"The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions","_id":38},{"feature":"Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)","_id":39},{"feature":"Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.","_id":40},{"feature":"Pass score is 28/40 or 70%","_id":41}]}],"description":null,"_id":4},"_id":4}}
About the Examination
6
{"ParamDetails":{"features":[{"heading":null,"_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate ","_id":36},{"feature":"It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŪ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination","_id":37},{"feature":"The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions","_id":38},{"feature":"Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)","_id":39},{"feature":"Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.","_id":40},{"feature":"Pass score is 28/40 or 70%","_id":41}]}],"description":null,"_id":4},"_id":4}
{"features":[{"heading":null,"_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate ","_id":36},{"feature":"It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŪ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination","_id":37},{"feature":"The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions","_id":38},{"feature":"Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)","_id":39},{"feature":"Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.","_id":40},{"feature":"Pass score is 28/40 or 70%","_id":41}]}],"description":null,"_id":4}
[{"heading":null,"_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate ","_id":36},{"feature":"It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŪ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination","_id":37},{"feature":"The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions","_id":38},{"feature":"Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)","_id":39},{"feature":"Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.","_id":40},{"feature":"Pass score is 28/40 or 70%","_id":41}]}]
{"heading":null,"_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate ","_id":36},{"feature":"It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŪ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination","_id":37},{"feature":"The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions","_id":38},{"feature":"Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)","_id":39},{"feature":"Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.","_id":40},{"feature":"Pass score is 28/40 or 70%","_id":41}]}
4
[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate ","_id":36},{"feature":"It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŪ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination","_id":37},{"feature":"The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions","_id":38},{"feature":"Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)","_id":39},{"feature":"Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.","_id":40},{"feature":"Pass score is 28/40 or 70%","_id":41}]
{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate ","_id":36}
Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate
36
{"feature":"It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŪ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination","_id":37}
It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITILŪ Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
37
{"feature":"The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions","_id":38}
The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
38
{"feature":"Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)","_id":39}
Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
39
{"feature":"Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.","_id":40}
Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
40
{"feature":"Pass score is 28/40 or 70%","_id":41}
Pass score is 28/40 or 70%
41
4
4
{"tabName":"Course Advisor","tabNumber":7,"content":{"advisiorName":"Ajit Joshi","advisiorDescription":"","imageName":"/ajit-joshi.jpg","imageUrl":"/images","width":"100","disabled":true,"_id":1,"designation":"Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)","achivements":[{"achivement":"8 + years of experience in IT operations, Service Management, Training","_id":1},{"achivement":"Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITILŪ, COBIT, Six Sigma, Prince 2.","_id":2},{"achivement":"ITILŪ Release, Control and Validation Certified.","_id":2},{"achivement":"ITILŪ Service Offering and Agreement Certified.","_id":2},{"achivement":"ITILŪ Planning, Protection and Optimization Certified.","_id":2}],"class":"button","version":"2.0","height":"10"}}
Course Advisor
7
{"advisiorName":"Ajit Joshi","advisiorDescription":"","imageName":"/ajit-joshi.jpg","imageUrl":"/images","width":"100","disabled":true,"_id":1,"designation":"Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)","achivements":[{"achivement":"8 + years of experience in IT operations, Service Management, Training","_id":1},{"achivement":"Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITILŪ, COBIT, Six Sigma, Prince 2.","_id":2},{"achivement":"ITILŪ Release, Control and Validation Certified.","_id":2},{"achivement":"ITILŪ Service Offering and Agreement Certified.","_id":2},{"achivement":"ITILŪ Planning, Protection and Optimization Certified.","_id":2}],"class":"button","version":"2.0","height":"10"}

Ajit Joshi

/ajit-joshi.jpg
/images
100
true
1
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
[{"achivement":"8 + years of experience in IT operations, Service Management, Training","_id":1},{"achivement":"Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITILŪ, COBIT, Six Sigma, Prince 2.","_id":2},{"achivement":"ITILŪ Release, Control and Validation Certified.","_id":2},{"achivement":"ITILŪ Service Offering and Agreement Certified.","_id":2},{"achivement":"ITILŪ Planning, Protection and Optimization Certified.","_id":2}]
{"achivement":"8 + years of experience in IT operations, Service Management, Training","_id":1}
8 + years of experience in IT operations, Service Management, Training
1
{"achivement":"Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITILŪ, COBIT, Six Sigma, Prince 2.","_id":2}
Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITILŪ, COBIT, Six Sigma, Prince 2.
2
{"achivement":"ITILŪ Release, Control and Validation Certified.","_id":2}
ITILŪ Release, Control and Validation Certified.
2
{"achivement":"ITILŪ Service Offering and Agreement Certified.","_id":2}
ITILŪ Service Offering and Agreement Certified.
2
{"achivement":"ITILŪ Planning, Protection and Optimization Certified.","_id":2}
ITILŪ Planning, Protection and Optimization Certified.
2
button
2.0
10
{"tabName":"FAQ","tabNumber":8,"content":{"ParamDetails":{"features":[{"heading":"What is ITILŪ SOA Certification?","_id":4,"listContent":[{"feature":"This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services","_id":62}]},{"heading":"What is the Eligibility Criteria / Pre-requisites for the ITILŪ SOA Exam?","_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":62}]},{"heading":"What is the duration of training?","_id":4,"listContent":[{"feature":"Training duration is 2-3 days.","_id":62}]},{"heading":"Do you provide certificates on successfully completing the course?","_id":4,"listContent":[{"feature":"Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. ","_id":62}]},{"heading":"When are the classes conducted?","_id":4,"listContent":[{"feature":"All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.","_id":62}]},{"heading":"What all is included in the course?","_id":4,"listContent":[{"feature":"Along with facilitating training sessions, we provide required course material and practice questions for exam preparation","_id":62}]},{"heading":"Who conduct the training sessions?","_id":4,"listContent":[{"feature":"Training sessions are facilitated by certified experts having practical working experience as well as training experience. ","_id":62}]},{"heading":"Why one should join Vinsys?","_id":4,"listContent":[{"feature":"We are Accredited Training Organization ","_id":62},{"feature":"Experiential Education","_id":62},{"feature":"Experienced Industry Experts","_id":62},{"feature":"Accredited course material","_id":62},{"feature":"Quality Courseware","_id":62},{"feature":"Post training support","_id":62}]}],"description":null,"_id":4},"_id":7}}
FAQ
8
{"ParamDetails":{"features":[{"heading":"What is ITILŪ SOA Certification?","_id":4,"listContent":[{"feature":"This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services","_id":62}]},{"heading":"What is the Eligibility Criteria / Pre-requisites for the ITILŪ SOA Exam?","_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":62}]},{"heading":"What is the duration of training?","_id":4,"listContent":[{"feature":"Training duration is 2-3 days.","_id":62}]},{"heading":"Do you provide certificates on successfully completing the course?","_id":4,"listContent":[{"feature":"Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. ","_id":62}]},{"heading":"When are the classes conducted?","_id":4,"listContent":[{"feature":"All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.","_id":62}]},{"heading":"What all is included in the course?","_id":4,"listContent":[{"feature":"Along with facilitating training sessions, we provide required course material and practice questions for exam preparation","_id":62}]},{"heading":"Who conduct the training sessions?","_id":4,"listContent":[{"feature":"Training sessions are facilitated by certified experts having practical working experience as well as training experience. ","_id":62}]},{"heading":"Why one should join Vinsys?","_id":4,"listContent":[{"feature":"We are Accredited Training Organization ","_id":62},{"feature":"Experiential Education","_id":62},{"feature":"Experienced Industry Experts","_id":62},{"feature":"Accredited course material","_id":62},{"feature":"Quality Courseware","_id":62},{"feature":"Post training support","_id":62}]}],"description":null,"_id":4},"_id":7}
{"features":[{"heading":"What is ITILŪ SOA Certification?","_id":4,"listContent":[{"feature":"This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services","_id":62}]},{"heading":"What is the Eligibility Criteria / Pre-requisites for the ITILŪ SOA Exam?","_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":62}]},{"heading":"What is the duration of training?","_id":4,"listContent":[{"feature":"Training duration is 2-3 days.","_id":62}]},{"heading":"Do you provide certificates on successfully completing the course?","_id":4,"listContent":[{"feature":"Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. ","_id":62}]},{"heading":"When are the classes conducted?","_id":4,"listContent":[{"feature":"All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.","_id":62}]},{"heading":"What all is included in the course?","_id":4,"listContent":[{"feature":"Along with facilitating training sessions, we provide required course material and practice questions for exam preparation","_id":62}]},{"heading":"Who conduct the training sessions?","_id":4,"listContent":[{"feature":"Training sessions are facilitated by certified experts having practical working experience as well as training experience. ","_id":62}]},{"heading":"Why one should join Vinsys?","_id":4,"listContent":[{"feature":"We are Accredited Training Organization ","_id":62},{"feature":"Experiential Education","_id":62},{"feature":"Experienced Industry Experts","_id":62},{"feature":"Accredited course material","_id":62},{"feature":"Quality Courseware","_id":62},{"feature":"Post training support","_id":62}]}],"description":null,"_id":4}
[{"heading":"What is ITILŪ SOA Certification?","_id":4,"listContent":[{"feature":"This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services","_id":62}]},{"heading":"What is the Eligibility Criteria / Pre-requisites for the ITILŪ SOA Exam?","_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":62}]},{"heading":"What is the duration of training?","_id":4,"listContent":[{"feature":"Training duration is 2-3 days.","_id":62}]},{"heading":"Do you provide certificates on successfully completing the course?","_id":4,"listContent":[{"feature":"Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. ","_id":62}]},{"heading":"When are the classes conducted?","_id":4,"listContent":[{"feature":"All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.","_id":62}]},{"heading":"What all is included in the course?","_id":4,"listContent":[{"feature":"Along with facilitating training sessions, we provide required course material and practice questions for exam preparation","_id":62}]},{"heading":"Who conduct the training sessions?","_id":4,"listContent":[{"feature":"Training sessions are facilitated by certified experts having practical working experience as well as training experience. ","_id":62}]},{"heading":"Why one should join Vinsys?","_id":4,"listContent":[{"feature":"We are Accredited Training Organization ","_id":62},{"feature":"Experiential Education","_id":62},{"feature":"Experienced Industry Experts","_id":62},{"feature":"Accredited course material","_id":62},{"feature":"Quality Courseware","_id":62},{"feature":"Post training support","_id":62}]}]
{"heading":"What is ITILŪ SOA Certification?","_id":4,"listContent":[{"feature":"This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services","_id":62}]}

What is ITILŪ SOA Certification?

4
[{"feature":"This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services","_id":62}]
{"feature":"This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services","_id":62}
This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
62
{"heading":"What is the Eligibility Criteria / Pre-requisites for the ITILŪ SOA Exam?","_id":4,"listContent":[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":62}]}

What is the Eligibility Criteria / Pre-requisites for the ITILŪ SOA Exam?

4
[{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":62}]
{"feature":"Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate","_id":62}
Evidence of ITILŪ Foundation Certificate or ITILŪ v2 Foundation + v3 Foundation Bridge Certificate
62
{"heading":"What is the duration of training?","_id":4,"listContent":[{"feature":"Training duration is 2-3 days.","_id":62}]}

What is the duration of training?

4
[{"feature":"Training duration is 2-3 days.","_id":62}]
{"feature":"Training duration is 2-3 days.","_id":62}
Training duration is 2-3 days.
62
{"heading":"Do you provide certificates on successfully completing the course?","_id":4,"listContent":[{"feature":"Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. ","_id":62}]}

Do you provide certificates on successfully completing the course?

4
[{"feature":"Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. ","_id":62}]
{"feature":"Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course. ","_id":62}
Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
62
{"heading":"When are the classes conducted?","_id":4,"listContent":[{"feature":"All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.","_id":62}]}

When are the classes conducted?

4
[{"feature":"All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.","_id":62}]
{"feature":"All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.","_id":62}
All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
62
{"heading":"What all is included in the course?","_id":4,"listContent":[{"feature":"Along with facilitating training sessions, we provide required course material and practice questions for exam preparation","_id":62}]}

What all is included in the course?

4
[{"feature":"Along with facilitating training sessions, we provide required course material and practice questions for exam preparation","_id":62}]
{"feature":"Along with facilitating training sessions, we provide required course material and practice questions for exam preparation","_id":62}
Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
62
{"heading":"Who conduct the training sessions?","_id":4,"listContent":[{"feature":"Training sessions are facilitated by certified experts having practical working experience as well as training experience. ","_id":62}]}

Who conduct the training sessions?

4
[{"feature":"Training sessions are facilitated by certified experts having practical working experience as well as training experience. ","_id":62}]
{"feature":"Training sessions are facilitated by certified experts having practical working experience as well as training experience. ","_id":62}
Training sessions are facilitated by certified experts having practical working experience as well as training experience.
62
{"heading":"Why one should join Vinsys?","_id":4,"listContent":[{"feature":"We are Accredited Training Organization ","_id":62},{"feature":"Experiential Education","_id":62},{"feature":"Experienced Industry Experts","_id":62},{"feature":"Accredited course material","_id":62},{"feature":"Quality Courseware","_id":62},{"feature":"Post training support","_id":62}]}

Why one should join Vinsys?

4
[{"feature":"We are Accredited Training Organization ","_id":62},{"feature":"Experiential Education","_id":62},{"feature":"Experienced Industry Experts","_id":62},{"feature":"Accredited course material","_id":62},{"feature":"Quality Courseware","_id":62},{"feature":"Post training support","_id":62}]
{"feature":"We are Accredited Training Organization ","_id":62}
We are Accredited Training Organization
62
{"feature":"Experiential Education","_id":62}
Experiential Education
62
{"feature":"Experienced Industry Experts","_id":62}
Experienced Industry Experts
62
{"feature":"Accredited course material","_id":62}
Accredited course material
62
{"feature":"Quality Courseware","_id":62}
Quality Courseware
62
{"feature":"Post training support","_id":62}
Post training support
62
4
7
5ae3184e46290c041ca53895
{"courses":[{"courseDuratoin":null,"subCategory":"Project Management","courseRating":5,"courseSummary":"This purpose of the PRINCE2Ū Foundation course is to confirm you have sufficient knowledge and understanding of the PRINCE2Ū method. With the Foundation Certification, you will be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2Ū. The two-day Foundation qualification program is also a pre-requisite for the practitioner qualification. PRINCE2Ū is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.","pageId":"prince2-foundation-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"Online","catID":"project-management","courseName":"PRINCE2Ū Foundation Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":4,"courseStartsOn":"03/03/2018","pageURL":"/project-management/prince2-foundation-certification-training","id":null,"batchType":"WeekEnd","isFavourite":null},{"courseDuratoin":null,"subCategory":"IT GOVERNANCE","courseRating":4,"courseSummary":"The TOGAF standard, a standard of The Open Group, was created 25 years ago and is now considered to be the de facto standard to support Enterprise Architecture as a practice. It supports business innovation and efficiency by providing an Enterprise Architecture methodology and framework that is used by the world's leading enterprises.It is the most prominent and reliable Enterprise Architecture standard, ensuring consistent standards, methods, and communication among Enterprise Architecture professionals. Those professionals who are fluent in the TOGAF approach enjoy greater industry credibility, job effectiveness, and career opportunities. This approach helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment.","pageId":"togaf-certification-training-course","countOfLearner":10000,"ratingCount":2000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"","catID":"it-governance","courseName":"TOGAFŪ Certification Training Course","courseImage":"togaf.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":4.5,"courseStartsOn":"","pageURL":"/it-governance/togaf-certification-training-course","id":null,"batchType":"","isFavourite":null},{"courseDuratoin":null,"subCategory":"IT Service Management","courseRating":4,"courseSummary":"The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITILŪ SOA Certification course. The course spread over 3 days delves the professionals to understand how the five stages of the ITILŪ lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITILŪ best practice and positions the student to successfully complete the associated exam","pageId":"itil-intermediate-soa-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"Online","catID":"it-service-management","courseName":"ITILŪ Intermediate SOA Certification Training ","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":3.9,"courseStartsOn":"03/03/2018","pageURL":"/it-service-management/itil-intermediate-soa-training","id":null,"batchType":"WeekEnd","isFavourite":null}],"totalCount":null}
[{"courseDuratoin":null,"subCategory":"Project Management","courseRating":5,"courseSummary":"This purpose of the PRINCE2Ū Foundation course is to confirm you have sufficient knowledge and understanding of the PRINCE2Ū method. With the Foundation Certification, you will be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2Ū. The two-day Foundation qualification program is also a pre-requisite for the practitioner qualification. PRINCE2Ū is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.","pageId":"prince2-foundation-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"Online","catID":"project-management","courseName":"PRINCE2Ū Foundation Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":4,"courseStartsOn":"03/03/2018","pageURL":"/project-management/prince2-foundation-certification-training","id":null,"batchType":"WeekEnd","isFavourite":null},{"courseDuratoin":null,"subCategory":"IT GOVERNANCE","courseRating":4,"courseSummary":"The TOGAF standard, a standard of The Open Group, was created 25 years ago and is now considered to be the de facto standard to support Enterprise Architecture as a practice. It supports business innovation and efficiency by providing an Enterprise Architecture methodology and framework that is used by the world's leading enterprises.It is the most prominent and reliable Enterprise Architecture standard, ensuring consistent standards, methods, and communication among Enterprise Architecture professionals. Those professionals who are fluent in the TOGAF approach enjoy greater industry credibility, job effectiveness, and career opportunities. This approach helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment.","pageId":"togaf-certification-training-course","countOfLearner":10000,"ratingCount":2000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"","catID":"it-governance","courseName":"TOGAFŪ Certification Training Course","courseImage":"togaf.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":4.5,"courseStartsOn":"","pageURL":"/it-governance/togaf-certification-training-course","id":null,"batchType":"","isFavourite":null},{"courseDuratoin":null,"subCategory":"IT Service Management","courseRating":4,"courseSummary":"The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITILŪ SOA Certification course. The course spread over 3 days delves the professionals to understand how the five stages of the ITILŪ lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITILŪ best practice and positions the student to successfully complete the associated exam","pageId":"itil-intermediate-soa-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"Online","catID":"it-service-management","courseName":"ITILŪ Intermediate SOA Certification Training ","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":3.9,"courseStartsOn":"03/03/2018","pageURL":"/it-service-management/itil-intermediate-soa-training","id":null,"batchType":"WeekEnd","isFavourite":null}]
{"courseDuratoin":null,"subCategory":"Project Management","courseRating":5,"courseSummary":"This purpose of the PRINCE2Ū Foundation course is to confirm you have sufficient knowledge and understanding of the PRINCE2Ū method. With the Foundation Certification, you will be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2Ū. The two-day Foundation qualification program is also a pre-requisite for the practitioner qualification. PRINCE2Ū is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.","pageId":"prince2-foundation-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"Online","catID":"project-management","courseName":"PRINCE2Ū Foundation Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":4,"courseStartsOn":"03/03/2018","pageURL":"/project-management/prince2-foundation-certification-training","id":null,"batchType":"WeekEnd","isFavourite":null}
Project Management
5
This purpose of the PRINCE2Ū Foundation course is to confirm you have sufficient knowledge and understanding of the PRINCE2Ū method. With the Foundation Certification, you will be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2Ū. The two-day Foundation qualification program is also a pre-requisite for the practitioner qualification. PRINCE2Ū is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
prince2-foundation-certification-training
24000
4800
Business And Process Framework Training And Certification
Online
project-management

PRINCE2Ū Foundation Certification Training

PRINCE2Ū Foundation Certification Training

prince2r.png
true
images/
ALL
4
03/03/2018
WeekEnd
{"courseDuratoin":null,"subCategory":"IT GOVERNANCE","courseRating":4,"courseSummary":"The TOGAF standard, a standard of The Open Group, was created 25 years ago and is now considered to be the de facto standard to support Enterprise Architecture as a practice. It supports business innovation and efficiency by providing an Enterprise Architecture methodology and framework that is used by the world's leading enterprises.It is the most prominent and reliable Enterprise Architecture standard, ensuring consistent standards, methods, and communication among Enterprise Architecture professionals. Those professionals who are fluent in the TOGAF approach enjoy greater industry credibility, job effectiveness, and career opportunities. This approach helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment.","pageId":"togaf-certification-training-course","countOfLearner":10000,"ratingCount":2000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"","catID":"it-governance","courseName":"TOGAFŪ Certification Training Course","courseImage":"togaf.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":4.5,"courseStartsOn":"","pageURL":"/it-governance/togaf-certification-training-course","id":null,"batchType":"","isFavourite":null}
IT GOVERNANCE
4
The TOGAF standard, a standard of The Open Group, was created 25 years ago and is now considered to be the de facto standard to support Enterprise Architecture as a practice. It supports business innovation and efficiency by providing an Enterprise Architecture methodology and framework that is used by the world's leading enterprises.It is the most prominent and reliable Enterprise Architecture standard, ensuring consistent standards, methods, and communication among Enterprise Architecture professionals. Those professionals who are fluent in the TOGAF approach enjoy greater industry credibility, job effectiveness, and career opportunities. This approach helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment.
togaf-certification-training-course
10000
2000
Business And Process Framework Training And Certification
it-governance

TOGAFŪ Certification Training Course

TOGAFŪ Certification Training Course

togaf.png
true
images/
ALL
4.5
{"courseDuratoin":null,"subCategory":"IT Service Management","courseRating":4,"courseSummary":"The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITILŪ SOA Certification course. The course spread over 3 days delves the professionals to understand how the five stages of the ITILŪ lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITILŪ best practice and positions the student to successfully complete the associated exam","pageId":"itil-intermediate-soa-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"Business And Process Framework Training And Certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":"Online","catID":"it-service-management","courseName":"ITILŪ Intermediate SOA Certification Training ","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":"ALL","averageRating":3.9,"courseStartsOn":"03/03/2018","pageURL":"/it-service-management/itil-intermediate-soa-training","id":null,"batchType":"WeekEnd","isFavourite":null}
IT Service Management
4
The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITILŪ SOA Certification course. The course spread over 3 days delves the professionals to understand how the five stages of the ITILŪ lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITILŪ best practice and positions the student to successfully complete the associated exam
itil-intermediate-soa-training
10000
2000
Business And Process Framework Training And Certification
Online
it-service-management

ITILŪ Intermediate SOA Certification Training

ITILŪ Intermediate SOA Certification Training

itil.png
true
images/
ALL
3.9
03/03/2018
WeekEnd