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ITIL SOA Training Overview
Service Offerings and Agreements (SOA) is a course that guides business understand the impact and benefits offered by the five ITIL lifecycle stages, namely service strategy, service design, service transition, service operation and continual service improvement. SOA certification certifies individuals on the service offering processes and provides insights on how they can be used further to support the needs of end users and businesses both.
The SOA certification can be only taken after pursuing a formal certification course with an accredited training organization.
Note: Vinsys provides ITIL certification training in combination with ITIL exam.
Course Curriculum
COURSE OBJECTIVES
- To understand the role of SOA practices and its significance in the Service Lifecycle
- To learn activities, methods and functions used in the Service Offerings and Agreements
- To clarify basic as well as advanced concepts of the SOA module in order to enhance learning
- To dig deep into the sub-processes used in each of the Service Offerings & Agreements through ITIL SOA certification
- To know the scope of measuring the performance of SOA process implementation
- To deliver value through SOA certification training
- To look into technological requirements of SOA implementation in a business environment
- To prepare candidates well for the ITIL SOA certification exam
AUDIENCE
SOA certification is beneficial for candidates serving the following positions:
- IT Management
- IT Finance Manager
- Capacity Manager
- Availability Manager
- Service Level Manager
- Business Continuity Manager
- Service Portfolio Manager
- Supplier Relationship Manager
Apart from the above list, SOA certification would serve as a lucrative career option for individuals who are involved in IT Service Management programs or those who have already completed ITIL Foundation Certification.
ELIGIBILITY CRITERIA
Candidates interested in taking the ITIL SOA course must fulfill the following criteria:
- Hold the ITIL Foundation certificate (or other relevant ITIL or bridge qualifications)
- 21 hours of SOA training with an accredited training organization
- Basic IT knowledge along with minimum 2 to 4 years of IT experience
- Candidates having exposure working in service management capacity is preferred
- Prior knowledge of detailed ITIL Service Lifecycle core publications is recommended
COURSE BENEFITS
ITIL Service Offerings and Agreements (SOA) course immerses candidates in the practical know-how of the ITIL Service Lifecycle and throws light on the service offerings and agreements as to how they relate to the service delivery aspect. This course is designed to specifically focus on the operational-level activities and methods of execution of these processes in practical scenarios.
The SOA course focus areas include:
- Demand management
- Service catalog management
- Business relationship management
- Service portfolio management
- Financial management for IT services
- Service level management
- Supplier management
Training Options
ONLINE TRAINING
Virtual Instructor-Led Session
2 days Instructor led Online Training
Experienced Subject Matter Experts
Approved and Quality Ensured training Material
24*7 learner assistance and support
CORPORATE TRAINING
Customized According To Team's Requirements
Customized Training Across Various Domains
Instructor Led Skill Development Program
Ensure Maximum ROI for Corporates
24*7 Learner Assistance and Support
Course Outline
- Service Management as a practice
- Role of processes in Service Management
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
- Thinking strategically: SWOT
- Achieving customer focus
- Pricing and chargeback models
- Allocating resources
- Relationship between Service Catalog and service pipeline
- Linking business and IT services
- Purpose, goals and objectives
- Technical and business Service Catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a Service Catalog
- The significance of SLM to the Service Lifecycle
- How Service Level management creates business value
- Analyzing and explaining the scope of the process
- Principles and basic concepts of SLM
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Planning for Service Improvement Projects (SIPs)
- Monitoring service performance against SLAs
- Activity-based Demand Management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
- Analyzing the use of the Supplier Management process
- Process scope and objectives
- Supplier Categorization and maintenance of the Supplier Database (SD)
- Contract administration
- Contract management
- How Financial Management contributes to the Service Lifecycle Operation
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and chargeback
- Budgeting, accounting and charging
- Service valuation
- Building a business case
- Enabling service demand modeling and management
- Generating and disseminating information
- Dealing with complex chargeback issues
- Business Relationship Management: the role of business relationship managers
- Service Catalog Management
- Service Level Management
- Supplier Manager
- The purpose and objectives of BRM
- The scope of BRM
- The value to the business of BRM
- Information management
- Challenges and risks
- Technology implementation as part of implementing service management
- Special technology functions related to Service Offerings and Agreement
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
Course Advisor
Prasad Lele
19+ Years
Area Of Expertise : ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation
Course Reviews
Srinath Bashyam
Lead Customer Success Manager
Amitkirti Chougule
Technical Lead
FAQ's
ITIL SOA is a compilation of the service offerings and agreements that are used while practically implementing the five stages of the Service Lifecycle. It offers 4 ITIL credits contributing to the 17 credits required for ITIL Expert level certification.
SOA certification is meant for candidates who wish to gain an understanding of the service offerings and agreements that can be used for implementing the processes mentioned in the five stages publications. Candidates interested in pursuing further education in the field of ITSM can go for this course.
In order to apply for this course, candidates must have completed the ITIL Foundation Course and must demonstrate an experience of 2-4 years working in ITSM. Candidates must also pursue a formal training from an accredited training organization before appearing for the certification exam.
Yes, we provide an online copy as well as hard copy of the SOA certificate once candidates successfully clear the SOA exam.
Yes. Vinsys has its own set of courseware that is consistently revised for updates and is crafted by learned subject matter experts. We assist in preparing candidates thoroughly for exams.
No, once certified as an SOA professional, you do not need to recertify yourself as the certificate has a lifetime validity.
ITIL framework is globally recognized for its efficiencies in creating a reliable IT infrastructure and processes in place. ITIL SOA certification will enable candidates to professionally understand the practical applications and implementation process of the five stages of the Service Lifecycle and thus can secure senior, respectable positions in organizations pertaining to their in-depth knowledge.
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