The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course<\/a>. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification<\/a> to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam<\/p>","pageId":"itil-intermediate-soa-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SOA Certification Training ","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-soa-training","id":null,"batchType":null,"isFavourite":null}
The service offering and agreement (SOA) module specifically concentrates on the SOA practices so that it enables efficient functioning of enabling portfolio, service level, service catalogue, and financial management aspects. This all can be accomplished by enrolling yourself in the ITIL® SOA Certification Training Course. The course spread over 3 days delves the professionals to understand how the five stages of the ITIL® lifecycle (service strategy, service design, service transition, service operation and continual service improvement) and how it can offer value to organizations and projects. The training is intended to enable the holders of the SOA Certification to effectively apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learn the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam
ITIL® Intermediate SOA Certification Training
ITIL® Intermediate SOA Certification Training
<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle<\/li>
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>
- The activities, methods and functions used in each of the Service Offerings and Agreements processes<\/li>
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence<\/li>
- How to measure Service Offerings and Agreements performance<\/li>
- The importance of IT Security and how it supports Service Offerings and Agreements<\/li>
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>
- The challenges, critical success factors and risks related with Service Offerings and Agreements<\/li><\/ul>"},{"tabName":"Course Objectives","tabNumber":2,"content":"
<\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"},{"tabName":"Audience","tabNumber":3,"content":"
The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>\t
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>\t- Evidence of ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>\t
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>\t
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>\t
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>\t
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"
<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle<\/li>
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>
- The activities, methods and functions used in each of the Service Offerings and Agreements processes<\/li>
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence<\/li>
- How to measure Service Offerings and Agreements performance<\/li>
- The importance of IT Security and how it supports Service Offerings and Agreements<\/li>
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>
- The challenges, critical success factors and risks related with Service Offerings and Agreements<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The activities, methods and functions used in each of the Service Offerings and Agreements processes
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
- How to measure Service Offerings and Agreements performance
- The importance of IT Security and how it supports Service Offerings and Agreements
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- The challenges, critical success factors and risks related with Service Offerings and Agreements
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"}
Course Objectives2
- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence
- Study of how to measure ITIL® Service Offerings and Agreements performance
- Creating the awareness of the importance of IT Security through study of SOA Certification
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training
{"tabName":"Audience","tabNumber":3,"content":"The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"}
Audience3The Service Offerings and Agreements Capability course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management
- IT professionals involved in IT Service Management implementation and improvement programs.
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Service Management as a practice
- Role of processes in Service Management
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
- Thinking strategically: SWOT
- Achieving customer focus
- Pricing and chargeback models
- Allocating resources
- Relationship between Service Catalog and service pipeline
- Linking business and IT services
Integrating the Service Catalog into the Service Portfolio
- Purpose, goals and objectives
- Technical and business Service Catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a Service Catalog
Service Level Management (SLM) Service Management goals
- The significance of SLM to the Service Lifecycle
- How Service Level management creates business value
- Analyzing and explaining the scope of the process
The Service Management process
- Principles and basic concepts of SLM
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Planning for Service Improvement Projects (SIPs)
- Monitoring service performance against SLAs
Demand and Supplier Management Demand Management
- Activity-based Demand Management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
Supplier Management
- Analyzing the use of the Supplier Management process
- Process scope and objectives
- Supplier Categorization and maintenance of the Supplier Database (SD)
- Contract administration
- Contract management
Financial Management
- How Financial Management contributes to the Service Lifecycle Operation
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and chargeback
Principles of Service Economics
- Budgeting, accounting and charging
- Service valuation
- Building a business case
- Enabling service demand modeling and management
- Generating and disseminating information
- Dealing with complex chargeback issues
Roles and Responsibilities
- Business Relationship Management: the role of business relationship managers
- Service Catalog Management
- Service Level Management
- Supplier Manager
Business relationship management
- The purpose and objectives of BRM
- The scope of BRM
- The value to the business of BRM
- Information management
- Challenges and risks
Technology and Implementation Considerations
- Technology implementation as part of implementing service management
- Special technology functions related to Service Offerings and Agreement
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
About the Examination6
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- 8 + years of experience in IT operations, Service Management, Training
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
FAQ's8
What is ITIL® SOA Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae3184e46290c041ca53895{"courses":[{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"The ITIL® MALC Certification<\/a> can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification<\/strong><\/em> is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.<\/p>","pageId":"malc-certification-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® MALC Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/malc-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5® Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course<\/a> will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.<\/p>","pageId":"leading-safe-certification-training","countOfLearner":5000,"ratingCount":1000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"Leading SAFe®4.5 Training Course","courseImage":"leading-safe-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.2,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/leading-safe-certification-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
[{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"The ITIL® MALC Certification<\/a> can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification<\/strong><\/em> is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.<\/p>","pageId":"malc-certification-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® MALC Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/malc-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5® Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course<\/a> will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.<\/p>","pageId":"leading-safe-certification-training","countOfLearner":5000,"ratingCount":1000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"Leading SAFe®4.5 Training Course","courseImage":"leading-safe-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.2,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/leading-safe-certification-training","id":null,"batchType":null,"isFavourite":null}]
it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5® Foundation Certification Training Course
COBIT5® Foundation Certification Training Course
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project management0Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.
leading-safe-certification-training50001000business and process framework training and certificationproject-managementLeading SAFe®4.5 Training Course
Leading SAFe®4.5 Training Course
trueimages/4.2false
<\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"},{"tabName":"Audience","tabNumber":3,"content":"
The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>\t
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>\t- Evidence of ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>\t
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>\t
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>\t
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>\t
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle<\/li>
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>
- The activities, methods and functions used in each of the Service Offerings and Agreements processes<\/li>
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence<\/li>
- How to measure Service Offerings and Agreements performance<\/li>
- The importance of IT Security and how it supports Service Offerings and Agreements<\/li>
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>
- The challenges, critical success factors and risks related with Service Offerings and Agreements<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The activities, methods and functions used in each of the Service Offerings and Agreements processes
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
- How to measure Service Offerings and Agreements performance
- The importance of IT Security and how it supports Service Offerings and Agreements
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- The challenges, critical success factors and risks related with Service Offerings and Agreements
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"}
Course Objectives2
- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence
- Study of how to measure ITIL® Service Offerings and Agreements performance
- Creating the awareness of the importance of IT Security through study of SOA Certification
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training
{"tabName":"Audience","tabNumber":3,"content":"The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"}
Audience3The Service Offerings and Agreements Capability course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management
- IT professionals involved in IT Service Management implementation and improvement programs.
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Service Management as a practice
- Role of processes in Service Management
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
- Thinking strategically: SWOT
- Achieving customer focus
- Pricing and chargeback models
- Allocating resources
- Relationship between Service Catalog and service pipeline
- Linking business and IT services
Integrating the Service Catalog into the Service Portfolio
- Purpose, goals and objectives
- Technical and business Service Catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a Service Catalog
Service Level Management (SLM) Service Management goals
- The significance of SLM to the Service Lifecycle
- How Service Level management creates business value
- Analyzing and explaining the scope of the process
The Service Management process
- Principles and basic concepts of SLM
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Planning for Service Improvement Projects (SIPs)
- Monitoring service performance against SLAs
Demand and Supplier Management Demand Management
- Activity-based Demand Management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
Supplier Management
- Analyzing the use of the Supplier Management process
- Process scope and objectives
- Supplier Categorization and maintenance of the Supplier Database (SD)
- Contract administration
- Contract management
Financial Management
- How Financial Management contributes to the Service Lifecycle Operation
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and chargeback
Principles of Service Economics
- Budgeting, accounting and charging
- Service valuation
- Building a business case
- Enabling service demand modeling and management
- Generating and disseminating information
- Dealing with complex chargeback issues
Roles and Responsibilities
- Business Relationship Management: the role of business relationship managers
- Service Catalog Management
- Service Level Management
- Supplier Manager
Business relationship management
- The purpose and objectives of BRM
- The scope of BRM
- The value to the business of BRM
- Information management
- Challenges and risks
Technology and Implementation Considerations
- Technology implementation as part of implementing service management
- Special technology functions related to Service Offerings and Agreement
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
About the Examination6
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- 8 + years of experience in IT operations, Service Management, Training
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
FAQ's8
What is ITIL® SOA Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
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cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5® Foundation Certification Training Course
COBIT5® Foundation Certification Training Course
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project management0Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.
leading-safe-certification-training50001000business and process framework training and certificationproject-managementLeading SAFe®4.5 Training Course
Leading SAFe®4.5 Training Course
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The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>\t
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>\t- Evidence of ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>\t
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>\t
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>\t
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>\t
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle<\/li>
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>
- The activities, methods and functions used in each of the Service Offerings and Agreements processes<\/li>
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence<\/li>
- How to measure Service Offerings and Agreements performance<\/li>
- The importance of IT Security and how it supports Service Offerings and Agreements<\/li>
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>
- The challenges, critical success factors and risks related with Service Offerings and Agreements<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The activities, methods and functions used in each of the Service Offerings and Agreements processes
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
- How to measure Service Offerings and Agreements performance
- The importance of IT Security and how it supports Service Offerings and Agreements
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- The challenges, critical success factors and risks related with Service Offerings and Agreements
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"}
Course Objectives2
- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence
- Study of how to measure ITIL® Service Offerings and Agreements performance
- Creating the awareness of the importance of IT Security through study of SOA Certification
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training
{"tabName":"Audience","tabNumber":3,"content":"The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"}
Audience3The Service Offerings and Agreements Capability course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management
- IT professionals involved in IT Service Management implementation and improvement programs.
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Service Management as a practice
- Role of processes in Service Management
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
- Thinking strategically: SWOT
- Achieving customer focus
- Pricing and chargeback models
- Allocating resources
- Relationship between Service Catalog and service pipeline
- Linking business and IT services
Integrating the Service Catalog into the Service Portfolio
- Purpose, goals and objectives
- Technical and business Service Catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a Service Catalog
Service Level Management (SLM) Service Management goals
- The significance of SLM to the Service Lifecycle
- How Service Level management creates business value
- Analyzing and explaining the scope of the process
The Service Management process
- Principles and basic concepts of SLM
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Planning for Service Improvement Projects (SIPs)
- Monitoring service performance against SLAs
Demand and Supplier Management Demand Management
- Activity-based Demand Management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
Supplier Management
- Analyzing the use of the Supplier Management process
- Process scope and objectives
- Supplier Categorization and maintenance of the Supplier Database (SD)
- Contract administration
- Contract management
Financial Management
- How Financial Management contributes to the Service Lifecycle Operation
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and chargeback
Principles of Service Economics
- Budgeting, accounting and charging
- Service valuation
- Building a business case
- Enabling service demand modeling and management
- Generating and disseminating information
- Dealing with complex chargeback issues
Roles and Responsibilities
- Business Relationship Management: the role of business relationship managers
- Service Catalog Management
- Service Level Management
- Supplier Manager
Business relationship management
- The purpose and objectives of BRM
- The scope of BRM
- The value to the business of BRM
- Information management
- Challenges and risks
Technology and Implementation Considerations
- Technology implementation as part of implementing service management
- Special technology functions related to Service Offerings and Agreement
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
About the Examination6
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- 8 + years of experience in IT operations, Service Management, Training
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
FAQ's8
What is ITIL® SOA Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
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cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5® Foundation Certification Training Course
COBIT5® Foundation Certification Training Course
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project management0Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.
leading-safe-certification-training50001000business and process framework training and certificationproject-managementLeading SAFe®4.5 Training Course
Leading SAFe®4.5 Training Course
trueimages/4.2false
Candidates for this course must:<\/p>
<\/h2>\t- Hold an ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>\t
- It is also strongly recommended that candidates<\/li>\t
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>\t
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>\t
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management<\/li>\t
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>\t- Evidence of ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>\t
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>\t
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>\t
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>\t
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle<\/li>
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>
- The activities, methods and functions used in each of the Service Offerings and Agreements processes<\/li>
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence<\/li>
- How to measure Service Offerings and Agreements performance<\/li>
- The importance of IT Security and how it supports Service Offerings and Agreements<\/li>
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>
- The challenges, critical success factors and risks related with Service Offerings and Agreements<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The activities, methods and functions used in each of the Service Offerings and Agreements processes
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
- How to measure Service Offerings and Agreements performance
- The importance of IT Security and how it supports Service Offerings and Agreements
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- The challenges, critical success factors and risks related with Service Offerings and Agreements
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"}
Course Objectives2
- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence
- Study of how to measure ITIL® Service Offerings and Agreements performance
- Creating the awareness of the importance of IT Security through study of SOA Certification
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training
{"tabName":"Audience","tabNumber":3,"content":"The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"}
Audience3The Service Offerings and Agreements Capability course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management
- IT professionals involved in IT Service Management implementation and improvement programs.
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Service Management as a practice
- Role of processes in Service Management
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
- Thinking strategically: SWOT
- Achieving customer focus
- Pricing and chargeback models
- Allocating resources
- Relationship between Service Catalog and service pipeline
- Linking business and IT services
Integrating the Service Catalog into the Service Portfolio
- Purpose, goals and objectives
- Technical and business Service Catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a Service Catalog
Service Level Management (SLM) Service Management goals
- The significance of SLM to the Service Lifecycle
- How Service Level management creates business value
- Analyzing and explaining the scope of the process
The Service Management process
- Principles and basic concepts of SLM
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Planning for Service Improvement Projects (SIPs)
- Monitoring service performance against SLAs
Demand and Supplier Management Demand Management
- Activity-based Demand Management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
Supplier Management
- Analyzing the use of the Supplier Management process
- Process scope and objectives
- Supplier Categorization and maintenance of the Supplier Database (SD)
- Contract administration
- Contract management
Financial Management
- How Financial Management contributes to the Service Lifecycle Operation
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and chargeback
Principles of Service Economics
- Budgeting, accounting and charging
- Service valuation
- Building a business case
- Enabling service demand modeling and management
- Generating and disseminating information
- Dealing with complex chargeback issues
Roles and Responsibilities
- Business Relationship Management: the role of business relationship managers
- Service Catalog Management
- Service Level Management
- Supplier Manager
Business relationship management
- The purpose and objectives of BRM
- The scope of BRM
- The value to the business of BRM
- Information management
- Challenges and risks
Technology and Implementation Considerations
- Technology implementation as part of implementing service management
- Special technology functions related to Service Offerings and Agreement
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
About the Examination6
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- 8 + years of experience in IT operations, Service Management, Training
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
FAQ's8
What is ITIL® SOA Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. 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it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5® Foundation Certification Training Course
COBIT5® Foundation Certification Training Course
trueimages/4false{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course<\/a> will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.<\/p>","pageId":"leading-safe-certification-training","countOfLearner":5000,"ratingCount":1000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"Leading SAFe®4.5 Training Course","courseImage":"leading-safe-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.2,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/leading-safe-certification-training","id":null,"batchType":null,"isFavourite":null}
project management0Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.
leading-safe-certification-training50001000business and process framework training and certificationproject-managementLeading SAFe®4.5 Training Course
Leading SAFe®4.5 Training Course
trueimages/4.2false
<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>\t- Evidence of ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>\t
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>\t
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>\t
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>\t
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle<\/li>
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>
- The activities, methods and functions used in each of the Service Offerings and Agreements processes<\/li>
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence<\/li>
- How to measure Service Offerings and Agreements performance<\/li>
- The importance of IT Security and how it supports Service Offerings and Agreements<\/li>
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>
- The challenges, critical success factors and risks related with Service Offerings and Agreements<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The activities, methods and functions used in each of the Service Offerings and Agreements processes
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
- How to measure Service Offerings and Agreements performance
- The importance of IT Security and how it supports Service Offerings and Agreements
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- The challenges, critical success factors and risks related with Service Offerings and Agreements
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"}
Course Objectives2
- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence
- Study of how to measure ITIL® Service Offerings and Agreements performance
- Creating the awareness of the importance of IT Security through study of SOA Certification
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training
{"tabName":"Audience","tabNumber":3,"content":"The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"}
Audience3The Service Offerings and Agreements Capability course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management
- IT professionals involved in IT Service Management implementation and improvement programs.
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Service Management as a practice
- Role of processes in Service Management
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
- Thinking strategically: SWOT
- Achieving customer focus
- Pricing and chargeback models
- Allocating resources
- Relationship between Service Catalog and service pipeline
- Linking business and IT services
Integrating the Service Catalog into the Service Portfolio
- Purpose, goals and objectives
- Technical and business Service Catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a Service Catalog
Service Level Management (SLM) Service Management goals
- The significance of SLM to the Service Lifecycle
- How Service Level management creates business value
- Analyzing and explaining the scope of the process
The Service Management process
- Principles and basic concepts of SLM
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Planning for Service Improvement Projects (SIPs)
- Monitoring service performance against SLAs
Demand and Supplier Management Demand Management
- Activity-based Demand Management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
Supplier Management
- Analyzing the use of the Supplier Management process
- Process scope and objectives
- Supplier Categorization and maintenance of the Supplier Database (SD)
- Contract administration
- Contract management
Financial Management
- How Financial Management contributes to the Service Lifecycle Operation
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and chargeback
Principles of Service Economics
- Budgeting, accounting and charging
- Service valuation
- Building a business case
- Enabling service demand modeling and management
- Generating and disseminating information
- Dealing with complex chargeback issues
Roles and Responsibilities
- Business Relationship Management: the role of business relationship managers
- Service Catalog Management
- Service Level Management
- Supplier Manager
Business relationship management
- The purpose and objectives of BRM
- The scope of BRM
- The value to the business of BRM
- Information management
- Challenges and risks
Technology and Implementation Considerations
- Technology implementation as part of implementing service management
- Special technology functions related to Service Offerings and Agreement
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
About the Examination6
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- 8 + years of experience in IT operations, Service Management, Training
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
FAQ's8
What is ITIL® SOA Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae3184e46290c041ca53895{"courses":[{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"The ITIL® MALC Certification<\/a> can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification<\/strong><\/em> is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.<\/p>","pageId":"malc-certification-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® MALC Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/malc-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. 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Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course<\/a> will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. 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[{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"The ITIL® MALC Certification<\/a> can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification<\/strong><\/em> is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.<\/p>","pageId":"malc-certification-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® MALC Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/malc-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5® Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course<\/a> will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.<\/p>","pageId":"leading-safe-certification-training","countOfLearner":5000,"ratingCount":1000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"Leading SAFe®4.5 Training Course","courseImage":"leading-safe-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.2,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/leading-safe-certification-training","id":null,"batchType":null,"isFavourite":null}]
it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5® Foundation Certification Training Course
COBIT5® Foundation Certification Training Course
trueimages/4false{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course<\/a> will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.<\/p>","pageId":"leading-safe-certification-training","countOfLearner":5000,"ratingCount":1000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"Leading SAFe®4.5 Training Course","courseImage":"leading-safe-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.2,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/leading-safe-certification-training","id":null,"batchType":null,"isFavourite":null}
project management0Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.
leading-safe-certification-training50001000business and process framework training and certificationproject-managementLeading SAFe®4.5 Training Course
Leading SAFe®4.5 Training Course
trueimages/4.2false
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>\t- Evidence of ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>\t
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>\t
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>\t
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>\t
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle<\/li>
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>
- The activities, methods and functions used in each of the Service Offerings and Agreements processes<\/li>
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence<\/li>
- How to measure Service Offerings and Agreements performance<\/li>
- The importance of IT Security and how it supports Service Offerings and Agreements<\/li>
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>
- The challenges, critical success factors and risks related with Service Offerings and Agreements<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The activities, methods and functions used in each of the Service Offerings and Agreements processes
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
- How to measure Service Offerings and Agreements performance
- The importance of IT Security and how it supports Service Offerings and Agreements
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- The challenges, critical success factors and risks related with Service Offerings and Agreements
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"}
Course Objectives2
- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence
- Study of how to measure ITIL® Service Offerings and Agreements performance
- Creating the awareness of the importance of IT Security through study of SOA Certification
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training
{"tabName":"Audience","tabNumber":3,"content":"The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"}
Audience3The Service Offerings and Agreements Capability course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management
- IT professionals involved in IT Service Management implementation and improvement programs.
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Service Management as a practice
- Role of processes in Service Management
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
- Thinking strategically: SWOT
- Achieving customer focus
- Pricing and chargeback models
- Allocating resources
- Relationship between Service Catalog and service pipeline
- Linking business and IT services
Integrating the Service Catalog into the Service Portfolio
- Purpose, goals and objectives
- Technical and business Service Catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a Service Catalog
Service Level Management (SLM) Service Management goals
- The significance of SLM to the Service Lifecycle
- How Service Level management creates business value
- Analyzing and explaining the scope of the process
The Service Management process
- Principles and basic concepts of SLM
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Planning for Service Improvement Projects (SIPs)
- Monitoring service performance against SLAs
Demand and Supplier Management Demand Management
- Activity-based Demand Management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
Supplier Management
- Analyzing the use of the Supplier Management process
- Process scope and objectives
- Supplier Categorization and maintenance of the Supplier Database (SD)
- Contract administration
- Contract management
Financial Management
- How Financial Management contributes to the Service Lifecycle Operation
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and chargeback
Principles of Service Economics
- Budgeting, accounting and charging
- Service valuation
- Building a business case
- Enabling service demand modeling and management
- Generating and disseminating information
- Dealing with complex chargeback issues
Roles and Responsibilities
- Business Relationship Management: the role of business relationship managers
- Service Catalog Management
- Service Level Management
- Supplier Manager
Business relationship management
- The purpose and objectives of BRM
- The scope of BRM
- The value to the business of BRM
- Information management
- Challenges and risks
Technology and Implementation Considerations
- Technology implementation as part of implementing service management
- Special technology functions related to Service Offerings and Agreement
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
About the Examination6
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- 8 + years of experience in IT operations, Service Management, Training
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
FAQ's8
What is ITIL® SOA Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. 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It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. 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it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5® Foundation Certification Training Course
COBIT5® Foundation Certification Training Course
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project management0Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.
leading-safe-certification-training50001000business and process framework training and certificationproject-managementLeading SAFe®4.5 Training Course
Leading SAFe®4.5 Training Course
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Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>\t- Evidence of ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>\t
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>\t
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>\t
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>\t
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle<\/li>
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>
- The activities, methods and functions used in each of the Service Offerings and Agreements processes<\/li>
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence<\/li>
- How to measure Service Offerings and Agreements performance<\/li>
- The importance of IT Security and how it supports Service Offerings and Agreements<\/li>
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>
- The challenges, critical success factors and risks related with Service Offerings and Agreements<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The activities, methods and functions used in each of the Service Offerings and Agreements processes
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
- How to measure Service Offerings and Agreements performance
- The importance of IT Security and how it supports Service Offerings and Agreements
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- The challenges, critical success factors and risks related with Service Offerings and Agreements
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"}
Course Objectives2
- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence
- Study of how to measure ITIL® Service Offerings and Agreements performance
- Creating the awareness of the importance of IT Security through study of SOA Certification
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training
{"tabName":"Audience","tabNumber":3,"content":"The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"}
Audience3The Service Offerings and Agreements Capability course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management
- IT professionals involved in IT Service Management implementation and improvement programs.
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Service Management as a practice
- Role of processes in Service Management
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
- Thinking strategically: SWOT
- Achieving customer focus
- Pricing and chargeback models
- Allocating resources
- Relationship between Service Catalog and service pipeline
- Linking business and IT services
Integrating the Service Catalog into the Service Portfolio
- Purpose, goals and objectives
- Technical and business Service Catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a Service Catalog
Service Level Management (SLM) Service Management goals
- The significance of SLM to the Service Lifecycle
- How Service Level management creates business value
- Analyzing and explaining the scope of the process
The Service Management process
- Principles and basic concepts of SLM
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Planning for Service Improvement Projects (SIPs)
- Monitoring service performance against SLAs
Demand and Supplier Management Demand Management
- Activity-based Demand Management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
Supplier Management
- Analyzing the use of the Supplier Management process
- Process scope and objectives
- Supplier Categorization and maintenance of the Supplier Database (SD)
- Contract administration
- Contract management
Financial Management
- How Financial Management contributes to the Service Lifecycle Operation
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and chargeback
Principles of Service Economics
- Budgeting, accounting and charging
- Service valuation
- Building a business case
- Enabling service demand modeling and management
- Generating and disseminating information
- Dealing with complex chargeback issues
Roles and Responsibilities
- Business Relationship Management: the role of business relationship managers
- Service Catalog Management
- Service Level Management
- Supplier Manager
Business relationship management
- The purpose and objectives of BRM
- The scope of BRM
- The value to the business of BRM
- Information management
- Challenges and risks
Technology and Implementation Considerations
- Technology implementation as part of implementing service management
- Special technology functions related to Service Offerings and Agreement
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
About the Examination6
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- 8 + years of experience in IT operations, Service Management, Training
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
FAQ's8
What is ITIL® SOA Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
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cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5® Foundation Certification Training Course
COBIT5® Foundation Certification Training Course
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project management0Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.
leading-safe-certification-training50001000business and process framework training and certificationproject-managementLeading SAFe®4.5 Training Course
Leading SAFe®4.5 Training Course
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The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>\t- Evidence of ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>\t
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>\t
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>\t
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>\t
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle<\/li>
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>
- The activities, methods and functions used in each of the Service Offerings and Agreements processes<\/li>
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence<\/li>
- How to measure Service Offerings and Agreements performance<\/li>
- The importance of IT Security and how it supports Service Offerings and Agreements<\/li>
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>
- The challenges, critical success factors and risks related with Service Offerings and Agreements<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The activities, methods and functions used in each of the Service Offerings and Agreements processes
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
- How to measure Service Offerings and Agreements performance
- The importance of IT Security and how it supports Service Offerings and Agreements
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- The challenges, critical success factors and risks related with Service Offerings and Agreements
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"}
Course Objectives2
- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence
- Study of how to measure ITIL® Service Offerings and Agreements performance
- Creating the awareness of the importance of IT Security through study of SOA Certification
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training
{"tabName":"Audience","tabNumber":3,"content":"The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"}
Audience3The Service Offerings and Agreements Capability course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management
- IT professionals involved in IT Service Management implementation and improvement programs.
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Service Management as a practice
- Role of processes in Service Management
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
- Thinking strategically: SWOT
- Achieving customer focus
- Pricing and chargeback models
- Allocating resources
- Relationship between Service Catalog and service pipeline
- Linking business and IT services
Integrating the Service Catalog into the Service Portfolio
- Purpose, goals and objectives
- Technical and business Service Catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a Service Catalog
Service Level Management (SLM) Service Management goals
- The significance of SLM to the Service Lifecycle
- How Service Level management creates business value
- Analyzing and explaining the scope of the process
The Service Management process
- Principles and basic concepts of SLM
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Planning for Service Improvement Projects (SIPs)
- Monitoring service performance against SLAs
Demand and Supplier Management Demand Management
- Activity-based Demand Management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
Supplier Management
- Analyzing the use of the Supplier Management process
- Process scope and objectives
- Supplier Categorization and maintenance of the Supplier Database (SD)
- Contract administration
- Contract management
Financial Management
- How Financial Management contributes to the Service Lifecycle Operation
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and chargeback
Principles of Service Economics
- Budgeting, accounting and charging
- Service valuation
- Building a business case
- Enabling service demand modeling and management
- Generating and disseminating information
- Dealing with complex chargeback issues
Roles and Responsibilities
- Business Relationship Management: the role of business relationship managers
- Service Catalog Management
- Service Level Management
- Supplier Manager
Business relationship management
- The purpose and objectives of BRM
- The scope of BRM
- The value to the business of BRM
- Information management
- Challenges and risks
Technology and Implementation Considerations
- Technology implementation as part of implementing service management
- Special technology functions related to Service Offerings and Agreement
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
About the Examination6
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- 8 + years of experience in IT operations, Service Management, Training
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
FAQ's8
What is ITIL® SOA Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae3184e46290c041ca53895{"courses":[{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"The ITIL® MALC Certification<\/a> can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification<\/strong><\/em> is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. 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it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
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cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5® Foundation Certification Training Course
COBIT5® Foundation Certification Training Course
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project management0Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.
leading-safe-certification-training50001000business and process framework training and certificationproject-managementLeading SAFe®4.5 Training Course
Leading SAFe®4.5 Training Course
trueimages/4.2false
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>\t- Evidence of ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>\t
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>\t
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>\t
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>\t
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle<\/li>
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>
- The activities, methods and functions used in each of the Service Offerings and Agreements processes<\/li>
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence<\/li>
- How to measure Service Offerings and Agreements performance<\/li>
- The importance of IT Security and how it supports Service Offerings and Agreements<\/li>
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>
- The challenges, critical success factors and risks related with Service Offerings and Agreements<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The activities, methods and functions used in each of the Service Offerings and Agreements processes
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
- How to measure Service Offerings and Agreements performance
- The importance of IT Security and how it supports Service Offerings and Agreements
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- The challenges, critical success factors and risks related with Service Offerings and Agreements
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"}
Course Objectives2
- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence
- Study of how to measure ITIL® Service Offerings and Agreements performance
- Creating the awareness of the importance of IT Security through study of SOA Certification
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training
{"tabName":"Audience","tabNumber":3,"content":"The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"}
Audience3The Service Offerings and Agreements Capability course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management
- IT professionals involved in IT Service Management implementation and improvement programs.
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Service Management as a practice
- Role of processes in Service Management
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
- Thinking strategically: SWOT
- Achieving customer focus
- Pricing and chargeback models
- Allocating resources
- Relationship between Service Catalog and service pipeline
- Linking business and IT services
Integrating the Service Catalog into the Service Portfolio
- Purpose, goals and objectives
- Technical and business Service Catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a Service Catalog
Service Level Management (SLM) Service Management goals
- The significance of SLM to the Service Lifecycle
- How Service Level management creates business value
- Analyzing and explaining the scope of the process
The Service Management process
- Principles and basic concepts of SLM
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Planning for Service Improvement Projects (SIPs)
- Monitoring service performance against SLAs
Demand and Supplier Management Demand Management
- Activity-based Demand Management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
Supplier Management
- Analyzing the use of the Supplier Management process
- Process scope and objectives
- Supplier Categorization and maintenance of the Supplier Database (SD)
- Contract administration
- Contract management
Financial Management
- How Financial Management contributes to the Service Lifecycle Operation
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and chargeback
Principles of Service Economics
- Budgeting, accounting and charging
- Service valuation
- Building a business case
- Enabling service demand modeling and management
- Generating and disseminating information
- Dealing with complex chargeback issues
Roles and Responsibilities
- Business Relationship Management: the role of business relationship managers
- Service Catalog Management
- Service Level Management
- Supplier Manager
Business relationship management
- The purpose and objectives of BRM
- The scope of BRM
- The value to the business of BRM
- Information management
- Challenges and risks
Technology and Implementation Considerations
- Technology implementation as part of implementing service management
- Special technology functions related to Service Offerings and Agreement
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
About the Examination6
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- 8 + years of experience in IT operations, Service Management, Training
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
FAQ's8
What is ITIL® SOA Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
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cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5® Foundation Certification Training Course
COBIT5® Foundation Certification Training Course
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project management0Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.
leading-safe-certification-training50001000business and process framework training and certificationproject-managementLeading SAFe®4.5 Training Course
Leading SAFe®4.5 Training Course
trueimages/4.2false
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>\t- Evidence of ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>\t
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>\t
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>\t
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>\t
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle<\/li>
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>
- The activities, methods and functions used in each of the Service Offerings and Agreements processes<\/li>
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence<\/li>
- How to measure Service Offerings and Agreements performance<\/li>
- The importance of IT Security and how it supports Service Offerings and Agreements<\/li>
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>
- The challenges, critical success factors and risks related with Service Offerings and Agreements<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The activities, methods and functions used in each of the Service Offerings and Agreements processes
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
- How to measure Service Offerings and Agreements performance
- The importance of IT Security and how it supports Service Offerings and Agreements
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- The challenges, critical success factors and risks related with Service Offerings and Agreements
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"}
Course Objectives2
- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence
- Study of how to measure ITIL® Service Offerings and Agreements performance
- Creating the awareness of the importance of IT Security through study of SOA Certification
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training
{"tabName":"Audience","tabNumber":3,"content":"The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"}
Audience3The Service Offerings and Agreements Capability course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management
- IT professionals involved in IT Service Management implementation and improvement programs.
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Service Management as a practice
- Role of processes in Service Management
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
- Thinking strategically: SWOT
- Achieving customer focus
- Pricing and chargeback models
- Allocating resources
- Relationship between Service Catalog and service pipeline
- Linking business and IT services
Integrating the Service Catalog into the Service Portfolio
- Purpose, goals and objectives
- Technical and business Service Catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a Service Catalog
Service Level Management (SLM) Service Management goals
- The significance of SLM to the Service Lifecycle
- How Service Level management creates business value
- Analyzing and explaining the scope of the process
The Service Management process
- Principles and basic concepts of SLM
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Planning for Service Improvement Projects (SIPs)
- Monitoring service performance against SLAs
Demand and Supplier Management Demand Management
- Activity-based Demand Management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
Supplier Management
- Analyzing the use of the Supplier Management process
- Process scope and objectives
- Supplier Categorization and maintenance of the Supplier Database (SD)
- Contract administration
- Contract management
Financial Management
- How Financial Management contributes to the Service Lifecycle Operation
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and chargeback
Principles of Service Economics
- Budgeting, accounting and charging
- Service valuation
- Building a business case
- Enabling service demand modeling and management
- Generating and disseminating information
- Dealing with complex chargeback issues
Roles and Responsibilities
- Business Relationship Management: the role of business relationship managers
- Service Catalog Management
- Service Level Management
- Supplier Manager
Business relationship management
- The purpose and objectives of BRM
- The scope of BRM
- The value to the business of BRM
- Information management
- Challenges and risks
Technology and Implementation Considerations
- Technology implementation as part of implementing service management
- Special technology functions related to Service Offerings and Agreement
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
About the Examination6
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- 8 + years of experience in IT operations, Service Management, Training
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
FAQ's8
What is ITIL® SOA Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
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cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5® Foundation Certification Training Course
COBIT5® Foundation Certification Training Course
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project management0Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.
leading-safe-certification-training50001000business and process framework training and certificationproject-managementLeading SAFe®4.5 Training Course
Leading SAFe®4.5 Training Course
trueimages/4.2false
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>\t- Evidence of ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>\t
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>\t
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>\t
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>\t
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle<\/li>
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>
- The activities, methods and functions used in each of the Service Offerings and Agreements processes<\/li>
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence<\/li>
- How to measure Service Offerings and Agreements performance<\/li>
- The importance of IT Security and how it supports Service Offerings and Agreements<\/li>
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>
- The challenges, critical success factors and risks related with Service Offerings and Agreements<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The activities, methods and functions used in each of the Service Offerings and Agreements processes
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
- How to measure Service Offerings and Agreements performance
- The importance of IT Security and how it supports Service Offerings and Agreements
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- The challenges, critical success factors and risks related with Service Offerings and Agreements
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"}
Course Objectives2
- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence
- Study of how to measure ITIL® Service Offerings and Agreements performance
- Creating the awareness of the importance of IT Security through study of SOA Certification
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training
{"tabName":"Audience","tabNumber":3,"content":"The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"}
Audience3The Service Offerings and Agreements Capability course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management
- IT professionals involved in IT Service Management implementation and improvement programs.
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Service Management as a practice
- Role of processes in Service Management
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
- Thinking strategically: SWOT
- Achieving customer focus
- Pricing and chargeback models
- Allocating resources
- Relationship between Service Catalog and service pipeline
- Linking business and IT services
Integrating the Service Catalog into the Service Portfolio
- Purpose, goals and objectives
- Technical and business Service Catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a Service Catalog
Service Level Management (SLM) Service Management goals
- The significance of SLM to the Service Lifecycle
- How Service Level management creates business value
- Analyzing and explaining the scope of the process
The Service Management process
- Principles and basic concepts of SLM
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Planning for Service Improvement Projects (SIPs)
- Monitoring service performance against SLAs
Demand and Supplier Management Demand Management
- Activity-based Demand Management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
Supplier Management
- Analyzing the use of the Supplier Management process
- Process scope and objectives
- Supplier Categorization and maintenance of the Supplier Database (SD)
- Contract administration
- Contract management
Financial Management
- How Financial Management contributes to the Service Lifecycle Operation
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and chargeback
Principles of Service Economics
- Budgeting, accounting and charging
- Service valuation
- Building a business case
- Enabling service demand modeling and management
- Generating and disseminating information
- Dealing with complex chargeback issues
Roles and Responsibilities
- Business Relationship Management: the role of business relationship managers
- Service Catalog Management
- Service Level Management
- Supplier Manager
Business relationship management
- The purpose and objectives of BRM
- The scope of BRM
- The value to the business of BRM
- Information management
- Challenges and risks
Technology and Implementation Considerations
- Technology implementation as part of implementing service management
- Special technology functions related to Service Offerings and Agreement
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
About the Examination6
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- 8 + years of experience in IT operations, Service Management, Training
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
FAQ's8
What is ITIL® SOA Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. 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it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5® Foundation Certification Training Course
COBIT5® Foundation Certification Training Course
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project management0Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.
leading-safe-certification-training50001000business and process framework training and certificationproject-managementLeading SAFe®4.5 Training Course
Leading SAFe®4.5 Training Course
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Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>\t- Evidence of ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>\t
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>\t
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>\t
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>\t
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle<\/li>
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>
- The activities, methods and functions used in each of the Service Offerings and Agreements processes<\/li>
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence<\/li>
- How to measure Service Offerings and Agreements performance<\/li>
- The importance of IT Security and how it supports Service Offerings and Agreements<\/li>
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>
- The challenges, critical success factors and risks related with Service Offerings and Agreements<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The activities, methods and functions used in each of the Service Offerings and Agreements processes
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
- How to measure Service Offerings and Agreements performance
- The importance of IT Security and how it supports Service Offerings and Agreements
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- The challenges, critical success factors and risks related with Service Offerings and Agreements
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"}
Course Objectives2
- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence
- Study of how to measure ITIL® Service Offerings and Agreements performance
- Creating the awareness of the importance of IT Security through study of SOA Certification
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training
{"tabName":"Audience","tabNumber":3,"content":"The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"}
Audience3The Service Offerings and Agreements Capability course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management
- IT professionals involved in IT Service Management implementation and improvement programs.
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Service Management as a practice
- Role of processes in Service Management
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
- Thinking strategically: SWOT
- Achieving customer focus
- Pricing and chargeback models
- Allocating resources
- Relationship between Service Catalog and service pipeline
- Linking business and IT services
Integrating the Service Catalog into the Service Portfolio
- Purpose, goals and objectives
- Technical and business Service Catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a Service Catalog
Service Level Management (SLM) Service Management goals
- The significance of SLM to the Service Lifecycle
- How Service Level management creates business value
- Analyzing and explaining the scope of the process
The Service Management process
- Principles and basic concepts of SLM
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Planning for Service Improvement Projects (SIPs)
- Monitoring service performance against SLAs
Demand and Supplier Management Demand Management
- Activity-based Demand Management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
Supplier Management
- Analyzing the use of the Supplier Management process
- Process scope and objectives
- Supplier Categorization and maintenance of the Supplier Database (SD)
- Contract administration
- Contract management
Financial Management
- How Financial Management contributes to the Service Lifecycle Operation
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and chargeback
Principles of Service Economics
- Budgeting, accounting and charging
- Service valuation
- Building a business case
- Enabling service demand modeling and management
- Generating and disseminating information
- Dealing with complex chargeback issues
Roles and Responsibilities
- Business Relationship Management: the role of business relationship managers
- Service Catalog Management
- Service Level Management
- Supplier Manager
Business relationship management
- The purpose and objectives of BRM
- The scope of BRM
- The value to the business of BRM
- Information management
- Challenges and risks
Technology and Implementation Considerations
- Technology implementation as part of implementing service management
- Special technology functions related to Service Offerings and Agreement
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
About the Examination6
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- 8 + years of experience in IT operations, Service Management, Training
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
FAQ's8
What is ITIL® SOA Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.<\/p>","pageId":"malc-certification-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® MALC Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/malc-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. 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It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.<\/p>","pageId":"malc-certification-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® MALC Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/malc-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":"COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5® Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course<\/a> will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.<\/p>","pageId":"leading-safe-certification-training","countOfLearner":5000,"ratingCount":1000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"Leading SAFe®4.5 Training Course","courseImage":"leading-safe-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.2,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/leading-safe-certification-training","id":null,"batchType":null,"isFavourite":null}]
it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5® Foundation Certification Training Course
COBIT5® Foundation Certification Training Course
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project management0Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.
leading-safe-certification-training50001000business and process framework training and certificationproject-managementLeading SAFe®4.5 Training Course
Leading SAFe®4.5 Training Course
trueimages/4.2false
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>\t- Evidence of ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>\t
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>\t
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>\t
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>\t
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle<\/li>
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>
- The activities, methods and functions used in each of the Service Offerings and Agreements processes<\/li>
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence<\/li>
- How to measure Service Offerings and Agreements performance<\/li>
- The importance of IT Security and how it supports Service Offerings and Agreements<\/li>
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>
- The challenges, critical success factors and risks related with Service Offerings and Agreements<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The activities, methods and functions used in each of the Service Offerings and Agreements processes
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
- How to measure Service Offerings and Agreements performance
- The importance of IT Security and how it supports Service Offerings and Agreements
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- The challenges, critical success factors and risks related with Service Offerings and Agreements
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"}
Course Objectives2
- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence
- Study of how to measure ITIL® Service Offerings and Agreements performance
- Creating the awareness of the importance of IT Security through study of SOA Certification
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training
{"tabName":"Audience","tabNumber":3,"content":"The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"}
Audience3The Service Offerings and Agreements Capability course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management
- IT professionals involved in IT Service Management implementation and improvement programs.
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Service Management as a practice
- Role of processes in Service Management
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
- Thinking strategically: SWOT
- Achieving customer focus
- Pricing and chargeback models
- Allocating resources
- Relationship between Service Catalog and service pipeline
- Linking business and IT services
Integrating the Service Catalog into the Service Portfolio
- Purpose, goals and objectives
- Technical and business Service Catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a Service Catalog
Service Level Management (SLM) Service Management goals
- The significance of SLM to the Service Lifecycle
- How Service Level management creates business value
- Analyzing and explaining the scope of the process
The Service Management process
- Principles and basic concepts of SLM
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Planning for Service Improvement Projects (SIPs)
- Monitoring service performance against SLAs
Demand and Supplier Management Demand Management
- Activity-based Demand Management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
Supplier Management
- Analyzing the use of the Supplier Management process
- Process scope and objectives
- Supplier Categorization and maintenance of the Supplier Database (SD)
- Contract administration
- Contract management
Financial Management
- How Financial Management contributes to the Service Lifecycle Operation
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and chargeback
Principles of Service Economics
- Budgeting, accounting and charging
- Service valuation
- Building a business case
- Enabling service demand modeling and management
- Generating and disseminating information
- Dealing with complex chargeback issues
Roles and Responsibilities
- Business Relationship Management: the role of business relationship managers
- Service Catalog Management
- Service Level Management
- Supplier Manager
Business relationship management
- The purpose and objectives of BRM
- The scope of BRM
- The value to the business of BRM
- Information management
- Challenges and risks
Technology and Implementation Considerations
- Technology implementation as part of implementing service management
- Special technology functions related to Service Offerings and Agreement
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
About the Examination6
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- 8 + years of experience in IT operations, Service Management, Training
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
FAQ's8
What is ITIL® SOA Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. 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COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. 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You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.<\/p>","pageId":"leading-safe-certification-training","countOfLearner":5000,"ratingCount":1000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"Leading SAFe®4.5 Training Course","courseImage":"leading-safe-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.2,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/leading-safe-certification-training","id":null,"batchType":null,"isFavourite":null}]
it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5® Foundation Certification Training Course
COBIT5® Foundation Certification Training Course
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project management0Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.
leading-safe-certification-training50001000business and process framework training and certificationproject-managementLeading SAFe®4.5 Training Course
Leading SAFe®4.5 Training Course
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Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>\t- Evidence of ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>\t
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>\t
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>\t
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>\t
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle<\/li>
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>
- The activities, methods and functions used in each of the Service Offerings and Agreements processes<\/li>
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence<\/li>
- How to measure Service Offerings and Agreements performance<\/li>
- The importance of IT Security and how it supports Service Offerings and Agreements<\/li>
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>
- The challenges, critical success factors and risks related with Service Offerings and Agreements<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The activities, methods and functions used in each of the Service Offerings and Agreements processes
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
- How to measure Service Offerings and Agreements performance
- The importance of IT Security and how it supports Service Offerings and Agreements
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- The challenges, critical success factors and risks related with Service Offerings and Agreements
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"}
Course Objectives2
- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence
- Study of how to measure ITIL® Service Offerings and Agreements performance
- Creating the awareness of the importance of IT Security through study of SOA Certification
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training
{"tabName":"Audience","tabNumber":3,"content":"The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"}
Audience3The Service Offerings and Agreements Capability course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management
- IT professionals involved in IT Service Management implementation and improvement programs.
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Service Management as a practice
- Role of processes in Service Management
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
- Thinking strategically: SWOT
- Achieving customer focus
- Pricing and chargeback models
- Allocating resources
- Relationship between Service Catalog and service pipeline
- Linking business and IT services
Integrating the Service Catalog into the Service Portfolio
- Purpose, goals and objectives
- Technical and business Service Catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a Service Catalog
Service Level Management (SLM) Service Management goals
- The significance of SLM to the Service Lifecycle
- How Service Level management creates business value
- Analyzing and explaining the scope of the process
The Service Management process
- Principles and basic concepts of SLM
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Planning for Service Improvement Projects (SIPs)
- Monitoring service performance against SLAs
Demand and Supplier Management Demand Management
- Activity-based Demand Management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
Supplier Management
- Analyzing the use of the Supplier Management process
- Process scope and objectives
- Supplier Categorization and maintenance of the Supplier Database (SD)
- Contract administration
- Contract management
Financial Management
- How Financial Management contributes to the Service Lifecycle Operation
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and chargeback
Principles of Service Economics
- Budgeting, accounting and charging
- Service valuation
- Building a business case
- Enabling service demand modeling and management
- Generating and disseminating information
- Dealing with complex chargeback issues
Roles and Responsibilities
- Business Relationship Management: the role of business relationship managers
- Service Catalog Management
- Service Level Management
- Supplier Manager
Business relationship management
- The purpose and objectives of BRM
- The scope of BRM
- The value to the business of BRM
- Information management
- Challenges and risks
Technology and Implementation Considerations
- Technology implementation as part of implementing service management
- Special technology functions related to Service Offerings and Agreement
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
About the Examination6
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- 8 + years of experience in IT operations, Service Management, Training
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
FAQ's8
What is ITIL® SOA Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. 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it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5® Foundation Certification Training Course
COBIT5® Foundation Certification Training Course
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project management0Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.
leading-safe-certification-training50001000business and process framework training and certificationproject-managementLeading SAFe®4.5 Training Course
Leading SAFe®4.5 Training Course
trueimages/4.2false
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>\t- Evidence of ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>\t
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>\t
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>\t
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>\t
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle<\/li>
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>
- The activities, methods and functions used in each of the Service Offerings and Agreements processes<\/li>
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence<\/li>
- How to measure Service Offerings and Agreements performance<\/li>
- The importance of IT Security and how it supports Service Offerings and Agreements<\/li>
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>
- The challenges, critical success factors and risks related with Service Offerings and Agreements<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The activities, methods and functions used in each of the Service Offerings and Agreements processes
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
- How to measure Service Offerings and Agreements performance
- The importance of IT Security and how it supports Service Offerings and Agreements
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- The challenges, critical success factors and risks related with Service Offerings and Agreements
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"}
Course Objectives2
- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence
- Study of how to measure ITIL® Service Offerings and Agreements performance
- Creating the awareness of the importance of IT Security through study of SOA Certification
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training
{"tabName":"Audience","tabNumber":3,"content":"The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"}
Audience3The Service Offerings and Agreements Capability course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management
- IT professionals involved in IT Service Management implementation and improvement programs.
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Service Management as a practice
- Role of processes in Service Management
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
- Thinking strategically: SWOT
- Achieving customer focus
- Pricing and chargeback models
- Allocating resources
- Relationship between Service Catalog and service pipeline
- Linking business and IT services
Integrating the Service Catalog into the Service Portfolio
- Purpose, goals and objectives
- Technical and business Service Catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a Service Catalog
Service Level Management (SLM) Service Management goals
- The significance of SLM to the Service Lifecycle
- How Service Level management creates business value
- Analyzing and explaining the scope of the process
The Service Management process
- Principles and basic concepts of SLM
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Planning for Service Improvement Projects (SIPs)
- Monitoring service performance against SLAs
Demand and Supplier Management Demand Management
- Activity-based Demand Management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
Supplier Management
- Analyzing the use of the Supplier Management process
- Process scope and objectives
- Supplier Categorization and maintenance of the Supplier Database (SD)
- Contract administration
- Contract management
Financial Management
- How Financial Management contributes to the Service Lifecycle Operation
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and chargeback
Principles of Service Economics
- Budgeting, accounting and charging
- Service valuation
- Building a business case
- Enabling service demand modeling and management
- Generating and disseminating information
- Dealing with complex chargeback issues
Roles and Responsibilities
- Business Relationship Management: the role of business relationship managers
- Service Catalog Management
- Service Level Management
- Supplier Manager
Business relationship management
- The purpose and objectives of BRM
- The scope of BRM
- The value to the business of BRM
- Information management
- Challenges and risks
Technology and Implementation Considerations
- Technology implementation as part of implementing service management
- Special technology functions related to Service Offerings and Agreement
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
About the Examination6
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- 8 + years of experience in IT operations, Service Management, Training
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
FAQ's8
What is ITIL® SOA Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. 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it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseit governance0COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5® Foundation Certification Training Course
COBIT5® Foundation Certification Training Course
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project management0Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.
leading-safe-certification-training50001000business and process framework training and certificationproject-managementLeading SAFe®4.5 Training Course
Leading SAFe®4.5 Training Course
trueimages/4.2false
<\/p>
<\/h2>\t- Evidence of ITIL® Foundation Certificate<\/a> or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>\t
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination<\/li>\t
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>\t
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>\t
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>\t
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle<\/li>
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>
- The activities, methods and functions used in each of the Service Offerings and Agreements processes<\/li>
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence<\/li>
- How to measure Service Offerings and Agreements performance<\/li>
- The importance of IT Security and how it supports Service Offerings and Agreements<\/li>
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>
- The challenges, critical success factors and risks related with Service Offerings and Agreements<\/li><\/ul>"}
What Will You Learn?1Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The activities, methods and functions used in each of the Service Offerings and Agreements processes
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
- How to measure Service Offerings and Agreements performance
- The importance of IT Security and how it supports Service Offerings and Agreements
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- The challenges, critical success factors and risks related with Service Offerings and Agreements
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"}
Course Objectives2
- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence
- Study of how to measure ITIL® Service Offerings and Agreements performance
- Creating the awareness of the importance of IT Security through study of SOA Certification
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training
{"tabName":"Audience","tabNumber":3,"content":"The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"}
Audience3The Service Offerings and Agreements Capability course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management
- IT professionals involved in IT Service Management implementation and improvement programs.
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":"<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Course Topics5Introduction and Overview
- Service Management as a practice
- Role of processes in Service Management
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
- Thinking strategically: SWOT
- Achieving customer focus
- Pricing and chargeback models
- Allocating resources
- Relationship between Service Catalog and service pipeline
- Linking business and IT services
Integrating the Service Catalog into the Service Portfolio
- Purpose, goals and objectives
- Technical and business Service Catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a Service Catalog
Service Level Management (SLM) Service Management goals
- The significance of SLM to the Service Lifecycle
- How Service Level management creates business value
- Analyzing and explaining the scope of the process
The Service Management process
- Principles and basic concepts of SLM
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Planning for Service Improvement Projects (SIPs)
- Monitoring service performance against SLAs
Demand and Supplier Management Demand Management
- Activity-based Demand Management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
Supplier Management
- Analyzing the use of the Supplier Management process
- Process scope and objectives
- Supplier Categorization and maintenance of the Supplier Database (SD)
- Contract administration
- Contract management
Financial Management
- How Financial Management contributes to the Service Lifecycle Operation
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and chargeback
Principles of Service Economics
- Budgeting, accounting and charging
- Service valuation
- Building a business case
- Enabling service demand modeling and management
- Generating and disseminating information
- Dealing with complex chargeback issues
Roles and Responsibilities
- Business Relationship Management: the role of business relationship managers
- Service Catalog Management
- Service Level Management
- Supplier Manager
Business relationship management
- The purpose and objectives of BRM
- The scope of BRM
- The value to the business of BRM
- Information management
- Challenges and risks
Technology and Implementation Considerations
- Technology implementation as part of implementing service management
- Special technology functions related to Service Offerings and Agreement
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
About the Examination6
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- 8 + years of experience in IT operations, Service Management, Training
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
FAQ's8
What is ITIL® SOA Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
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cobit-5-foundation120002400business and process framework training and certificationit-governanceCOBIT5® Foundation Certification Training Course
COBIT5® Foundation Certification Training Course
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project management0Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.
leading-safe-certification-training50001000business and process framework training and certificationproject-managementLeading SAFe®4.5 Training Course
Leading SAFe®4.5 Training Course
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<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® SOA Certification?<\/h2>
- \t
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
<\/p>
Learning Objectives -<\/h2>- Upon completion of this course and examination, the learner will gain competencies in:<\/li>
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle<\/li>
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>
- The activities, methods and functions used in each of the Planning Protection and Optimization processes<\/li>
- The activities, methods and functions used in each of the Service Offerings and Agreements processes<\/li>
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence<\/li>
- How to measure Service Offerings and Agreements performance<\/li>
- The importance of IT Security and how it supports Service Offerings and Agreements<\/li>
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>
- The challenges, critical success factors and risks related with Service Offerings and Agreements<\/li><\/ul>"}
Learning Objectives -
- Upon completion of this course and examination, the learner will gain competencies in:
- Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle
- Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- The activities, methods and functions used in each of the Planning Protection and Optimization processes
- The activities, methods and functions used in each of the Service Offerings and Agreements processes
- The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
- How to measure Service Offerings and Agreements performance
- The importance of IT Security and how it supports Service Offerings and Agreements
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- The challenges, critical success factors and risks related with Service Offerings and Agreements
<\/p>
<\/h2>\t- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle<\/li>\t
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes<\/li>\t
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training<\/li>\t
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA<\/li>\t
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence<\/li>\t
- Study of how to measure ITIL® Service Offerings and Agreements performance<\/li>\t
- Creating the awareness of the importance of IT Security through study of SOA Certification<\/a><\/li>\t
- Understanding technology and implementation requirements in support of Service Offerings and Agreements<\/li>\t
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training<\/a><\/li><\/ul>"}
- Familiarizing Service Management as a Practice and how the processes within ITIL® Service Offerings and Agreements support the Service Lifecycle
- Acknowledging the important role of ITIL® SOA Certification in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
- Analyzing activities, methods and functions used in each of the Planning Protection and Optimization processes through an in-depth study of ITIL® SOA Training
- Deciphering the activities, methods and functions used in each of the Service Offerings and Agreements processes through ITIL® SOA
- The application of ITIL® SOA Training processes, activities and functions to achieve operational excellence
- Study of how to measure ITIL® Service Offerings and Agreements performance
- Creating the awareness of the importance of IT Security through study of SOA Certification
- Understanding technology and implementation requirements in support of Service Offerings and Agreements
- Encountering challenges, critical success factors and risks related with ITIL® SOA Training
The Service Offerings and Agreements Capability course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management<\/li>
- IT professionals involved in IT Service Management implementation and improvement programs.<\/li>
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.<\/li><\/ul>"}
The Service Offerings and Agreements Capability course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level management, Demand Management, Supplier Management, Financial Management and business Relationship Management
- IT professionals involved in IT Service Management implementation and improvement programs.
- A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
<\/p>
Introduction and Overview<\/h2>- Service Management as a practice<\/li>
- Role of processes in Service Management<\/li>
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)<\/li>
- Thinking strategically: SWOT<\/li>
- Achieving customer focus<\/li>
- Pricing and chargeback models<\/li>
- Allocating resources<\/li>
- Relationship between Service Catalog and service pipeline<\/li>
- Linking business and IT services<\/li><\/ul>
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Integrating the Service Catalog into the Service Portfolio<\/h2>- Purpose, goals and objectives<\/li>
- Technical and business Service Catalogs<\/li>
- Detailing operational services<\/li>
- Using key metrics and critical success factors<\/li>
- Producing a Service Catalog<\/li><\/ul>
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Service Level Management (SLM) Service Management goals<\/h2>- The significance of SLM to the Service Lifecycle<\/li>
- How Service Level management creates business value<\/li>
- Analyzing and explaining the scope of the process<\/li><\/ul>
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
The Service Management process<\/h2>- Principles and basic concepts of SLM<\/li>
- Negotiating Service Level Agreements (SLAs)<\/li>
- Deliverables, roles and responsibilities<\/li>
- SLAs, OLAs and review meetings<\/li>
- Planning for Service Improvement Projects (SIPs)<\/li>
- Monitoring service performance against SLAs<\/li><\/ul>
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Demand and Supplier Management Demand Management<\/h2>- Activity-based Demand Management and business activity patterns<\/li>
- Managing capacity to maximize value<\/li>
- Identifying patterns of business activity<\/li>
- Connecting demand management to the service portfolio<\/li><\/ul>
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Supplier Management<\/h2>- Analyzing the use of the Supplier Management process<\/li>
- Process scope and objectives<\/li>
- Supplier Categorization and maintenance of the Supplier Database (SD)<\/li>
- Contract administration<\/li>
- Contract management<\/li><\/ul>
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Financial Management<\/h2>- How Financial Management contributes to the Service Lifecycle Operation<\/li>
- Managing financial considerations<\/li>
- The scope, purpose and goals of the process<\/li>
- Basic concepts: funding, accounting and chargeback<\/li><\/ul>
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Principles of Service Economics<\/h2>- Budgeting, accounting and charging<\/li>
- Service valuation<\/li>
- Building a business case<\/li>
- Enabling service demand modeling and management<\/li>
- Generating and disseminating information<\/li>
- Dealing with complex chargeback issues<\/li><\/ul>
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Roles and Responsibilities<\/h2>- Business Relationship Management: the role of business relationship managers<\/li>
- Service Catalog Management<\/li>
- Service Level Management<\/li>
- Supplier Manager<\/li><\/ul>
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Business relationship management<\/h2>- The purpose and objectives of BRM<\/li>
- The scope of BRM<\/li>
- The value to the business of BRM<\/li>
- Information management<\/li>
- Challenges and risks<\/li><\/ul>
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Technology and Implementation Considerations<\/h2>- Technology implementation as part of implementing service management<\/li>
- Special technology functions related to Service Offerings and Agreement<\/li>
- Generic requirements and evaluation criteria<\/li>
- Good practices for implementation<\/li>
- Challenges, critical success factors and risks<\/li><\/ul>"}
Introduction and Overview
- Service Management as a practice
- Role of processes in Service Management
- How Service Management creates business value Service Portfolio and Service Catalog Management Principles of Service Portfolio Management (SPM)
- Thinking strategically: SWOT
- Achieving customer focus
- Pricing and chargeback models
- Allocating resources
- Relationship between Service Catalog and service pipeline
- Linking business and IT services
Integrating the Service Catalog into the Service Portfolio
- Purpose, goals and objectives
- Technical and business Service Catalogs
- Detailing operational services
- Using key metrics and critical success factors
- Producing a Service Catalog
Service Level Management (SLM) Service Management goals
- The significance of SLM to the Service Lifecycle
- How Service Level management creates business value
- Analyzing and explaining the scope of the process
The Service Management process
- Principles and basic concepts of SLM
- Negotiating Service Level Agreements (SLAs)
- Deliverables, roles and responsibilities
- SLAs, OLAs and review meetings
- Planning for Service Improvement Projects (SIPs)
- Monitoring service performance against SLAs
Demand and Supplier Management Demand Management
- Activity-based Demand Management and business activity patterns
- Managing capacity to maximize value
- Identifying patterns of business activity
- Connecting demand management to the service portfolio
Supplier Management
- Analyzing the use of the Supplier Management process
- Process scope and objectives
- Supplier Categorization and maintenance of the Supplier Database (SD)
- Contract administration
- Contract management
Financial Management
- How Financial Management contributes to the Service Lifecycle Operation
- Managing financial considerations
- The scope, purpose and goals of the process
- Basic concepts: funding, accounting and chargeback
Principles of Service Economics
- Budgeting, accounting and charging
- Service valuation
- Building a business case
- Enabling service demand modeling and management
- Generating and disseminating information
- Dealing with complex chargeback issues
Roles and Responsibilities
- Business Relationship Management: the role of business relationship managers
- Service Catalog Management
- Service Level Management
- Supplier Manager
Business relationship management
- The purpose and objectives of BRM
- The scope of BRM
- The value to the business of BRM
- Information management
- Challenges and risks
Technology and Implementation Considerations
- Technology implementation as part of implementing service management
- Special technology functions related to Service Offerings and Agreement
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
<\/div><\/div>Ajit Joshi<\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)<\/span><\/span><\/p>- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"}
- 8 + years of experience in IT operations, Service Management, Training<\/span><\/li>
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
- ITIL® Release, Control and Validation Certified.<\/span><\/li>
- ITIL® Service Offering and Agreement Certified.<\/span><\/li>
- ITIL® Planning, Protection and Optimization Certified.<\/span><\/li><\/ul><\/div><\/div><\/div>"}
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/span><\/li>
Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)- 8 + years of experience in IT operations, Service Management, Training
- Trained more than 1000 + professionals on technology & upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
<\/p>
What is ITIL® SOA Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?<\/h2>
What is ITIL® SOA Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services
What is the Eligibility Criteria / Pre-requisites for the ITIL® SOA Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
The ITIL® MALC Certification<\/a> can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification<\/strong><\/em> is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.<\/p>","pageId":"malc-certification-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® MALC Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/malc-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":" COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5® Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":" Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course<\/a> will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.<\/p>","pageId":"leading-safe-certification-training","countOfLearner":5000,"ratingCount":1000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"Leading SAFe®4.5 Training Course","courseImage":"leading-safe-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.2,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/leading-safe-certification-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
The ITIL® MALC Certification<\/a> can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification<\/strong><\/em> is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.<\/p>","pageId":"malc-certification-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® MALC Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/malc-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it governance","courseRating":0,"basePageUrl":null,"courseSummary":" COBIT 5 Foundation Certification Training<\/a> is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation <\/strong><\/em>helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training<\/strong><\/em> is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.<\/p>","pageId":"cobit-5-foundation","countOfLearner":12000,"ratingCount":2400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-governance","courseName":"COBIT5® Foundation Certification Training Course","courseImage":"cobit-5.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-governance/cobit-5-foundation","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":" Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course<\/a> will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.<\/p>","pageId":"leading-safe-certification-training","countOfLearner":5000,"ratingCount":1000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"Leading SAFe®4.5 Training Course","courseImage":"leading-safe-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.2,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/leading-safe-certification-training","id":null,"batchType":null,"isFavourite":null}]
The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
ITIL® MALC Certification Training
ITIL® MALC Certification Training
COBIT 5 Foundation Certification Training is the only approach to business framework, for governance and management of IT enterprises. COBIT Foundation helps elevate the value of information by collaborating latest thinking enterprise governance and management techniques. The framework provides globally acclaimed principles, practices, analytical tools and models. All this result in a betterment of information systems. The COBIT 5 Training is imparted over a two-day course and the purpose of the foundation is to ensure that you have the knowledge and understanding to work effectively with this methodology. The foundation qualification is also a pre-requisite for the advance level qualification. COBIT5 is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management.
COBIT5® Foundation Certification Training Course
COBIT5® Foundation Certification Training Course
Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course<\/a> will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.<\/p>","pageId":"leading-safe-certification-training","countOfLearner":5000,"ratingCount":1000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"Leading SAFe®4.5 Training Course","courseImage":"leading-safe-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4.2,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/leading-safe-certification-training","id":null,"batchType":null,"isFavourite":null}
Enterprises are rapidly changing technology and learning to adapt quickly with the fear of being obsolete. Scaled Agile Framework or SAFe helps businesses address the challenges of developing and delivering enterprise-class software and systems in the shortest sustainable lead time. The two-day Leading SAFe 4.5 Training Course will allow you to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe). This enables the candidate to hone and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). As an attendee, you will gain an insight of the Lean-Agile mindset and what it means to lead a Lean-Agile transformation. You shall learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions.
Leading SAFe®4.5 Training Course
Leading SAFe®4.5 Training Course