1. Introduction to Service Strategy
Full understanding of service strategy terms and core concepts.
• The purpose, goals and objectives of service strategy
• The scope of service strategy
• The value to the business
• The context of service strategy in relation to all other lifecycle stages.
2. Service Strategy Principles
The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
• The ability to decide on a service strategy
• How to utilize the four P’s of service strategy
• How to define services, create value and leverage the combined use of utility and warranty
• How to use service economics and sourcing strategies when meeting business outcomes.
3. Service Strategy Processes
The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
• The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle
• The purpose, scope and objectives of each service strategy process and how they link to value for the business.
4. Governance
The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
• The ability to analyse IT governance and use it to set strategy by leveraging governance frameworks, bodies.
5. Organizing for Service Strategy
The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
• The ability to create an organizational design using the relevant development and departmental methods.
6. Technology considerations
The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
• Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle.
7. Implementing service strategy
The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
• Develop implementation strategies that follow a lifecycle approach (e.g. design, transition, operation and improvement, programmes).
8. Challenges, critical success factors and risks
The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.

It is a comprehensive course that authorizes you as an expert with the knowledge of IT service management principles required to craft & manage an IT service strategy that solidifies an organization’s capacity to align its IT services to its business vision and objectives. It provides a practical approach to your skills of processing the functions required to push forward an IT organization making its technology business value driven. Using this platform to formulate strategies helps improve the service portfolio and other ITIL® processes that are necessary to achieve business goals and attain targets.

1. It helps an organization to understand its customer requirements and accordingly it provides the end to end IT service solutions for converting their business requirement into service requirements which is also used by other phases of service lifecycle.
2. You start treating service management as a business strategic asset.
3. The course is conducted in such a way that you use service management principles as a practitioner in order to develop policies, guidelines and process related to ITIL® service lifecycle.
4. Development of market spaces, service assets, service portfolio and implementation of service lifecycle become feasible
5. Enables an organization to handle costs and risks associated with their service portfolios effectively.