ITIL® Intermediate Module - Service Strategy (SS)

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AQUIRE ITIL® SERVICE STRATEGY CERTIFICATION AND LEARN TO MAKE EFFECTIVE STRATEGIES TO DEVELOP EFFICIENT IT SERVICES

At Vinsys, empower yourself to develop a service process strategy that would align to the business strategy of your company or client’s company.

According to Gartner, 50% of the organizations will move to the hybrid cloud by 2017 and to cash on these up-coming trend organizations around the globe has started upgrading their IT infrastructure to the best IT framework possible in order to ensure maximum ROI for their business services. For this emerging technology prototype, ITIL® has been and will be the best IT service management framework of choice. According to AXELOS’ ‘The Importance of ITIL® A Global View – 2014 and Beyond’, 69% of C-level executives said that ITIL® is becoming more important due to trends in the Cloud Computing sector.

Service Strategy module in ITIL® focuses more on developing the service and process strategies and implementing it to align the business strategy of the organization. This phase plays a key role in ITIL® framework. In order to make you pro in this model, Vinsys, a leader in individual and corporate training, brings to you a course that empowers you to define and execute service strategy within the service provider’s organization that would in turn serve the end customer of that organization.

Pune

29 Jul-30 Jul 2017

Rs.

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WHY VINSYS?

We are the EXIN and PeopleCert accredited training provider. We are certified to conduct trainings for ITIL® foundation and expert courses across the world.

Till date, we have trained and certified more than 10,000+ professionals worldwide in ITIL®, ITSM, and IT Governance

Our integrated pool of instructors and consultants with hands- on industrial experience conduct interactive training sessions to give a participant a practitioner’s approach of using technical concepts

Along with interactive sessions from expert instructors we provide mock exam practice test series, case study material with real-life practical examples

Before taking an actual exams we make the participants appear for numerous mock tests to increase their confidence level.

Our subject matter experts develop in-house course material customized as per the trends and principles stated by the examination body.

We include the official certification fee along with our training cost

We facilitate you to acquire the certification in your home city

Mr. Vishal Vyas
Know More

The course introduces the purpose, principles and processes of service strategies and will also teach you how to organize and implement this as part of overall service management as well as providing guidance on technology-related activities and considerations. It also demonstrates how service strategy is related to the other stages of the ITIL® Service Lifecycle.

Introduction to Service Strategy

The purpose, goals and objectives of service strategy
The scope of service strategy
The value to the business
The context of service strategy in relation to all other lifecycle stages.

Service Strategy Principles

The ability to decide on a service strategy
How to utilize the four P’s of service strategy
How to define services, create value and leverage the combined use of utility and warranty
How to use service economics and sourcing strategies when meeting business outcomes.

Service Strategy Processes

The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle
The purpose, scope and objectives of each service strategy process and how they link to value for the business.

Governance

The ability to analyse IT governance and use it to set strategy by leveraging governance frameworks, bodies.

Organizing for Service Strategy

The ability to create an organizational design using the relevant development and departmental methods.

Technology considerations

Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle.

Implementing service strategy

Develop implementation strategies that follow a lifecycle approach (e.g. design, transition, operation and improvement, programmes).

Challenges, critical success factors and risks

The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.

It is a comprehensive course that authorizes you as an expert with the knowledge of IT service management principles required to craft & manage an IT service strategy that solidifies an organization’s capacity to align its IT services to its business vision and objectives. It provides a practical approach to your skills of processing the functions required to push forward an IT organization making its technology business value driven. Using this platform to formulate strategies helps improve the service portfolio and other ITIL® processes that are necessary to achieve business goals and attain targets.

ITIL® SS can enhance the IT service organization in several ways:

It helps an organization to understand its customer requirements and accordingly it provides the end to end IT service solutions for converting their business requirement into service requirements which is also used by other phases of service lifecycle.
You start treating service management as a business strategic asset.
The course is conducted in such a way that you use service management principles as a practitioner in order to develop policies, guidelines and process related to ITIL® service lifecycle.
Development of market spaces, service assets, service portfolio and implementation of service lifecycle become feasible
Enables an organization to handle costs and risks associated with their service portfolios effectively.

Frequently asked questions about this course.

1. What are the prerequisite or eligibility criteria for ITIL® Intermediate Module – Service Strategy?

The ITIL® Intermediate Level is the core of the scheme. To take an examination for ITIL®-SS, candidates must hold the ITIL® Foundation qualification and must complete an accredited training course.

2. What is the exam format?

Examination Format – ITIL® Intermediate Module – Service Strategy

Multiple choice examination questions
Eight questions per paper
28 marks required to pass (out of 40 available) - 70%
90 minutes’ duration
Closed book.

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