Aligning organizational strategy and implementing service provider strategy can be thoroughly achieved through ITIL® Intermediate Service Strategy (SS) Certification. The service strategy course helps focus on the importance of strategic aspect that enables to develop organizational strategy. The ITIL® Intermediate SS Training Course spread over 3 days attempts to cover management and controls activities that are related to the service delivery. The SS module aims to offer benefits to professionals who possess the proficiency of understanding a relationship between IT and general aspects of work and how best ITIL® v3 service strategy can help professionals more efficiently.
At the end of this course, the learner will gain competencies in:
The Service Strategy Lifecycle course will be of interest to:
Candidates for this course must:
ITIL® Intermediate SS certification has enabled me to furnish the expertise to implement the principles and processes in IT service management. The training has validated my knowledge of IT service management strategies and best practices as documented in the ITIL® Service Strategy publication.
Service strategy has showed me the way to Identify and organize IT activities and operations for customer satisfaction. The study material provided during the course was immense help. Thank you Vinsys!