ITIL® Intermediate ST Certification Training

At the end of this course, the learner will gain competencies in:

Learning Objectives -

• Understanding Service Management as a Practice and Service Transition principles, purpose and objective
• Understanding how all Service Transition processes interact with other Service Lifecycle processes
• The sub processes, activities, methods and functions used in each of the Service Transition processes
• The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
• How to measure Service Transition performance
• Understanding technology and implementation requirements in support of Service Transition.
• The challenges, critical success factors and risks related with Service Transition

Professionals involved in change management and configuration management are ideal candidates for the Service Transition (ST) course.

ITIL ST Certification adds value to candidates working as:

• Chief Technology Officers (CTOs)
• Chief Information Officers (CIOs)
• Change Managers
• Configuration Managers
• Service Managers
• IT Audit Managers
• IT Security Managers
• IT Planners & Architects
• IT Consultants

Candidates applying for the ITIL Intermediate Service Transition course must:

• Have an ITIL Foundation Certificate in IT Service Management
• Complete the ITIL ST training from an Accredited Training Organization (ATO)

Possess a minimum of 2 years of service expertise in the field of ITSM

Introduction and Overview

• Purpose and goals
• Linking Service Transition to other ITIL® lifecycle stages
• How Service Transition creates business value
• Service Transition principles: the concept of service and the role of utilities and warranties.

Key Principles of Service Transition

• Examining all of the services, their utilities and warranties
• Establishing a formal policy and common framework for implementation of all required changes
• Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
• Anticipating and managing course corrections
• Ensuring involvement of Service Transition requirements throughout the lifecycle

Primary ITIL® processes within Service Transition Change Management

• Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
• Maintaining standardized methods for efficient and prompt handling of all changes
• Optimizing business risk

Service Asset and Configuration Management

• Change, Configuration and Release Management
• Capacity and Availability Management

Common Service Operation Activities Monitoring and control of IT operations

• Identifying, controlling and accounting for service assets and CIs
• Recording all changes in the Configuration Management system

Knowledge Management

• Enabling informed decision1making with a Service Management Knowledge System (SKMS)
• The Data, Information, Knowledge, Wisdom structure

Release and Deployment Management

• Assembling and positioning all aspects of services into production
• Establishing effective use of new or changes services
• Delivering changes at optimized speed, risk and cost

Other considerations

• Transition planning and support
• Service Validation and Testing: the Service V Model
• Evaluating performance vs. expectations

Common Service Transition Operational Activities

• The nature, purpose and value of supporting Service Transition activities
• Managing communications and commitment
• Managing organizational and stakeholder change
• Stakeholder Management
• The role and requirements of Service Transition in other ITIL® processes

Organizing for Service Transition

• Roles and responsibilities
• Applying Service Transition to multiple circumstances
• Identifying the organizational context

Technology-Related Issues

• Defining technology and tool requirements
• Analyzing the technology requirements for the elements of Service Transition
• Supporting Service Transition through technology
• Integrating Service Transition into the entire lifecycle
• Matching technology to the organizational situation

Technology-Related Issues

• The challenges facing Service Transition
• Identifying CSFs and risks that affect the viability of new and changed services
• Establishing critical success factors and key performance indicators (KPIs
• Estimating benefits and risks for new or changed services
• Incorporating external factors into the analysis

• Understanding Service Transition within the view of IT Service Management
• Learning the Service Transition principles, purposes and objectives laid within the ITIl framework
• Getting an insight of the activities, sub-processes, methods and functions used in the Service Transitions module
• Knowing roles and responsibilities assigned to a Service Transition certified professional and techniques to achieve organizational excellence
• Analyzing the effectiveness of Service Transition for organizational benefits
• Assessing risks, challenges and critical factors associated with the Service Transition module
• Preparing for the ITIL Intermediate ST certification exam

What is ITIL ST certification?

The Service Transition module is one of the modules of the ITIL Service Lifecycle and deals with implementing change in a well-planned manner in an organization. Service Transition lays guidelines on the industry standards while implementing organizational change with regards to decisions made during the Service Design and Service Strategy levels while also improvising overall business productivity.

What are the prerequisites for ITIL Service Transition exam?

Candidates must complete the following requirements before applying for this course:

• ITIL Foundation Certificate in IT Service Management
• ITIL ST training from an Accredited Training Organization (ATO)
• Minimum of 2 years of service expertise in the field of ITSM

How will this ITIL ST training benefit my career?

Service transition is an important phase for organizations and it should be implemented in a planned manner. ITIL Service Transition module helps professionals achieve formal knowledge of the principles, processes, functions, objectives and methods to be followed during service transition in order to ensure smooth flow and effective change implementation.

Do you provide course completion certificate?

Yes, Vinsys offers a certificate on successfully clearing the ITIL ST certification exam.

What is the exam pattern?

Candidates have to appear for 8 multiple choice questions and have to score minimum 70% (28 marks out of 40) in 90 minutes to clear the exam. This is a closed book exam.

What is the validity of ITIL Service Transition certificate?

The ITIL ST certificate does not expire and candidates need not have to worry about recertification.

ITIL Intermediate Service Transition (ST) certification exam format is as follows:

• Question Pattern: Multiple choice examination questions
• No. of questions: Eight questions per paper
• Passing Criteria: 28 marks required to pass (out of 40 available) - 70%
• Exam Duration: 90 minutes’ duration
• Exam Type: Closed book

Organizations undergo numerous transitions in their lifecycle and the Service Transition module of the ITIL Service Lifecycle triggers into the fundamentals of processes, techniques, and principles of the service transition stage. This ITIL Intermediate ST Certification Training also focuses on the impact and interdependence of service transition on the other stages of the Service Lifecycle.

Without a structured service transition process in place, organizations tend to implement changes inefficiently with several loopholes that might lead to severe consequences in the future. ITIL module lays the guidelines for best practices that are essential while implementing organizational changes.

The Service Transition module teaches professionals how to plan resources for the change as decided in the Service Strategy and Service Design stages. The ST certification course also throws light on the organization and management aspects of the transition while providing proof of validation – ITIL ST Certificate at the end of the course.

The ITIL Service Transition certification benefits both – professionals as well as organizations. Certifying with the ST credentials adds up value to professionals who are looking forward to a career in ITIL and makes them eligible for higher positions in organizations.

The ITIL Intermediate Service Lifecycle certification is worth 3 ITIL credits that can be used while applying for other advanced ITIL courses such as ITIL Master or ITIL Expert Certification.

Will Vinsys conduct mock tests before certification exam?

The certification exam will be held on the last day of the training. Vinsys helps candidates to prepare well for the exam by providing world-class courseware and training from industry experts. We also offer complete exam guidance in the form of elaborative sessions, practical exposure, practice tests and mock exams. Most of our students clear the certification in the first attempt and we are proud to demonstrate a 98.5% success rate.

ITIL framework has been recognized and adopted by many organizations as an integral part of their service operations. ITIL ST Certification provides you with the knowledge of an important aspect of the Service Lifecycle and adds up to a candidate’s profile.

Organizations are increasingly hiring certified Service Transition professionals in order to ensure that implementing change in their organizations do not lead to unsuccessful attempts and project inefficiencies. The demand for certified ST professionals has seen an immense rise in recent years and therefore obtaining the ITIL ST certification is truly an investment worth making.

Moreover, this training offers 3 ITIL credits that can be useful while attaining further ITIL Certifications such as ITIL Expert Certification.

Vinsys brings out the true essence of professional training by offering practical exposure to learning. Our focus is majorly on creating skilled professionals rather than concentrating on certified professionals as certification is easy, acquiring skills is not.

We build candidates’ profiles with up-to-date certifications and enable them to understand the fundamentals and basic concepts of the modules. Our expert trainers deliver highly interactive sessions in a conducive environment that promotes learning. We provide our students with accredited courseware that is frequently revised with the latest updates.

• Highly efficient trainers
• Trained more than 500 professionals on ITIL
• Focused, skill-based learning
• Flexible schedules
• Accredited courseware
• Complete exam preparation guidance