ITIL® Intermediate Module - Service Transition (ST)
ITIL® Intermediate Module - Service Transition (ST) Event date:
ITIL® Intermediate Module - Service Transition (ST)
Back

LEARN TO MANAGE SERVICE TRANSITIONS AND RISKS ASSOCIATED WITH IT EFFECTIVELY

ITIL® Service Transition is the intermediate level course which is aimed at building, testing and deploying products and services into the operations environment.

 

The dependence of business world on IT infrastructure is increasing day by day. Even mass communication is being digitalized. According to Gartner, 50% of the organizations will move to the hybrid cloud by 2017 and to cash on these up-coming trend organizations around the globe has started upgrading their IT infrastructure to the best IT framework possible in order to ensure maximum ROI for their business services. For this emerging technology prototype, ITIL® has been and will be the best IT service management frame of choice. According to AXELOS’ ‘The Importance of ITIL® A Global View – 2014 and Beyond’, 69% of C-class executives said that ITIL® is becoming more important due to trends in the Cloud Computing sector.

The services needed by the organizations keep on changing as per the evolving nature of the business and emergence of new technologies. Service Transition, one of the phases in ITIL® service lifecycle, manages these changes and configures them for service provider’s organization safely & effectively. Vinsys, a leader in individual and corporate training will help you learn this vital phase of ITIL®.

Interested?
contact us now

I want training for
I agree to the Terms & Conditions.

WHY VINSYS?

We are the EXIN and PeopleCert accredited training provider. We are certified to conduct trainings for ITIL® foundation and expert courses across the world.

 

Till date, we have trained and certified more than 10,000+ professionals worldwide in ITIL®, ITSM, and IT Governance
  •  
Our integrated pool of instructors and consultants with hands- on industrial experience conduct interactive training sessions to give a participant a practitioner’s approach of using technical concepts
  •  
Along with interactive sessions from expert instructors we provide mock exam practice test series, case study material with real-life practical examples
  •  
Before taking an actual exams we make the participants appear for numerous mock tests to increase their confidence level.
  •  
Our subject matter experts develop in-house course material customized as per the trends and principles stated by the examination body.
  •  
We include the official certification fee along with our training cost
  •  
We facilitate you to acquire the certification in your home city
  •  

Mr. Vishal Vyas
Know More

It is one of the important certification listed within ITIL® Service Lifecycle work stream. It is essential in building and deploying service for service provider. This course will teach you the purpose, principles and processes of service transition and will also guide you to identify, assess and implement changes in your service management. Our outstanding trainers with 20+ years of experience will take you through the important 7 process of Service Transition namely; Transition Planning and Support, Change management, Service Asset & Configuration Management, Release & deployment Management, Service Validation & Testing, Change Evolution and finally Knowledge management. Each of this process will help you deliver effective service in supporting the delivery of service to the direct customer.

  1. Introduction to service transition
  2. Full understanding of service transition terms and core concepts.
    • The purpose and objectives of service transition
    • The scope of service transition and ways that service transition adds value to the business
    • The context of service transition in relation to all other lifecycle stages Learning Unit
  3. Service transition principles
  4. The knowledge, interpretation and analysis of service transition principles, techniques and relationships and their application to ensure new, modified or retired services meet the expectations of the business.
    • Service transition policies, principles and best practices for service transition
    • How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
    • The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases
  5. Service transition processes
  6. The knowledge, interpretation and analysis of service transition principles, techniques and relationships and their application to ensure new, modified or retired services meet the expectations of the business.
    • A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases
  7. Managing people through service transitions
  8. The knowledge, interpretation and analysis of service transition principles, techniques and relationships and their application to ensure new, modified or retired services meet the expectations of the business.
    • How to address and manage the communication and commitment aspects of service transition
    • How to manage organizational and stakeholder change
    • How to develop a stakeholder management strategy, map and analyse stakeholders and monitor changes in stakeholder commitment
  9. Organizing for service transition
  10. The knowledge, interpretation and analysis of service transition principles, techniques and relationships and their application to ensure new, modified or retired services meet the expectations of the business.
    • How the technical and application management functions interface with service transition
    • The interfaces that exist between service transition and other organizational units (including programmes, projects, service design and suppliers) and the “handover points” required to ensure delivery of new or change services within the agreed schedule
    • Service transition roles and responsibilities, where and how they are used, as well as examples of how small or larger service transition organizations would be structured to use these roles
    • Why service transition needs service design and service operation, what it uses from them and how
  11. Technology Considerations
  12. The knowledge, interpretation and analysis of service transition principles, techniques and relationships and their application to ensure new, modified or retired services meet the expectations of the business.
    • Technology requirements that support the service transition stage and its integration into the service lifecycle
    • Types of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition
  13. Implementing and improving service transition
  14. The knowledge, interpretation and analysis of service transition principles, techniques and relationships and their application to ensure new, modified or retired services meet the expectations of the business.
    • The key activities for introducing an integrated service transition approach into an organization
    • The design, creation, implementation and use of service transition in a virtual or cloud environment
  15. Challenges, critical success factors and risks
  16. The knowledge, interpretation and analysis of service transition principles, techniques and relationships and their application to ensure new, modified or retired services meet the expectations of the business.
    • Be able to provide insight and guidance for service transition challenges, risks and critical success factors

This course enables a person to effectively and efficiently deal with the changes occurred in the IT infrastructure of the company. It teaches the candidate how to control and monitor changes and gives a greater confidence while managing and implementing those changes. In order to get adapted to the evolving business environment, improvements are installed without disturbing the balance of the business. This phase in ITIL® lifecycle not only maximizes the benefits but also ensures that the customer get an appropriate service.

Let’s see how ITIL® ST can enhance the IT service organization in several ways:
  1. It helps organizations manage new or changed services in a coordinated manner.
  2. Establishes and maintains all service assets and configuration items for as long as the service is active.
  3. Plans and manages resources needed to build, test and deploy the service in the operations.
  4. Ensures that service is developed as per the design specified in service design.
  5. Improves the rate of successful changes and releases for the business.
  6. Ensures high satisfaction of not only the customer but also of the staff.
  7. Provides Service knowledge management system to ensure all of the required data, information and knowledge is at the organization’s disposal.

Frequently asked questions about this course.

1. What are the prerequisite or eligibility criteria for ITIL® Intermediate Module – Service Transition?
The ITIL® Intermediate Level is the core of the scheme. To take an examination for ITIL®-ST, candidates must hold the ITIL® Foundation qualification and must complete an accredited training course.
2. What is the exam format?
  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.
Close X
Don't have an account?
Sign up Now
Create your Vinsys Account
I agree to the Terms & Conditions.
Already a member
Log in
Forgot Password
To reset your password, enter your registered email address and we will send you new password.
Don't have an account?
Sign up Now

Pune
+ 91 - 20 - 67444700

Hyderabad
+91 - 40 - 65344752 / 23114305

Bangalore
+91 - 80 - 41550745

Noida
+91 - 120 - 4283251 / 52/53/54/55/56

   
Follow Us!
Australia China India Kenya Malaysia Oman Singapore Tanzania UAE USA

About Vinsys

Vinsys, a globally acclaimed individual and corporate training provider, has a legacy of empowering professionals with knowledge since 15+ years. Till date we have enlightened and trained 600,000+ professionals around the world. Today, we have spread our wings across the globe and have footprints in Australia, China, India, Kenya, Malaysia, Oman, Singapore, Tanzania, UAE and USA. We are renowned players in conducting corporate training and open house workshops in Information Technology, IT Service Management, IT Governance, IT Infrastructure Library, Project Management, Behavioral and Management Solutions; and Foreign Languages for enterprises and governments worldwide.

Declaimer

CAPM, PMP, PgMP, PfMP, PMI-ACP, PMI-PBA, PMI-RMP, PMI-SP, and PMBoK are the Registered Marks of the Project Management Institute, Inc.

Copyright © 2017 Vinsys All Rights Reserved.

Terms & Conditions Privacy Policy