ITIL® Intermediate ST Certification<\/a> has been systematically created to covers the underlying principles of ITIL® service lifecycle and processes that are associated with the service transition and service delivery. The ITIL® ST module syllabus is such that it focuses on the best practices that are required for implementing changes that are brought about when the stages of Service Strategy and Service Design are been discussed upon. ITIL® Service Transition Training Course<\/a> is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.<\/p>","pageId":"itil-intermediate-st-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate ST Certification Training","courseImage":"itil-training.PNG","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-st-training","id":null,"batchType":null,"isFavourite":null}
ITIL® Intermediate ST Certification has been systematically created to covers the underlying principles of ITIL® service lifecycle and processes that are associated with the service transition and service delivery. The ITIL® ST module syllabus is such that it focuses on the best practices that are required for implementing changes that are brought about when the stages of Service Strategy and Service Design are been discussed upon. ITIL® Service Transition Training Course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
ITIL® Intermediate ST Certification Training
ITIL® Intermediate ST Certification Training
At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"},{"tabName":"Course Objectives","tabNumber":2,"content":"
<\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"},{"tabName":"Audience","tabNumber":3,"content":"
The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"
![\"\"](\"/images/ajit-joshi.jpg\")
<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7
Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
project management0This purpose of the PRINCE2® Practitioner Certification Course is to confirm you have sufficient knowledge and understanding of the Practitioner Certification method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2® is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.
prince2-practitioner-certification-training240004800business and process framework training and certificationproject-managementPRINCE2® Practitioner Certification Training
PRINCE2® Practitioner Certification Training
trueimages/3.9falseit service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseproject management0An ideal entry level CAPM® Certification, that is been specially designed for project practitioners. The CAPM® Exam Prep course layout is being charted in such a way to make participants comfortable and confident by demonstrating and illustrating the integrated approach to project management as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) . The CAPM® Certification program also discusses the best practices and action plan needed to manage projects effectively. All-inclusive sections which include sample questions on each knowledge area and planning processes are covered. CAPM® Boot Camp covers, assignments, homework and plan for post course studies for CAPM®. A prerequisite for a CAPM® Certification aspirant is that the candidate should have a minimum of 23 hours of project management experience.
capm-certification-training120002400business and process framework training and certificationproject-managementCAPM® Certification Study Facilitation Program
CAPM® Certification Study Facilitation Program
trueimages/4.5false
<\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"},{"tabName":"Audience","tabNumber":3,"content":"
The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
project management0This purpose of the PRINCE2® Practitioner Certification Course is to confirm you have sufficient knowledge and understanding of the Practitioner Certification method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2® is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.
prince2-practitioner-certification-training240004800business and process framework training and certificationproject-managementPRINCE2® Practitioner Certification Training
PRINCE2® Practitioner Certification Training
trueimages/3.9falseit service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseproject management0An ideal entry level CAPM® Certification, that is been specially designed for project practitioners. The CAPM® Exam Prep course layout is being charted in such a way to make participants comfortable and confident by demonstrating and illustrating the integrated approach to project management as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) . The CAPM® Certification program also discusses the best practices and action plan needed to manage projects effectively. All-inclusive sections which include sample questions on each knowledge area and planning processes are covered. CAPM® Boot Camp covers, assignments, homework and plan for post course studies for CAPM®. A prerequisite for a CAPM® Certification aspirant is that the candidate should have a minimum of 23 hours of project management experience.
capm-certification-training120002400business and process framework training and certificationproject-managementCAPM® Certification Study Facilitation Program
CAPM® Certification Study Facilitation Program
trueimages/4.5false
The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
project management0This purpose of the PRINCE2® Practitioner Certification Course is to confirm you have sufficient knowledge and understanding of the Practitioner Certification method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2® is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.
prince2-practitioner-certification-training240004800business and process framework training and certificationproject-managementPRINCE2® Practitioner Certification Training
PRINCE2® Practitioner Certification Training
trueimages/3.9falseit service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseproject management0An ideal entry level CAPM® Certification, that is been specially designed for project practitioners. The CAPM® Exam Prep course layout is being charted in such a way to make participants comfortable and confident by demonstrating and illustrating the integrated approach to project management as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) . The CAPM® Certification program also discusses the best practices and action plan needed to manage projects effectively. All-inclusive sections which include sample questions on each knowledge area and planning processes are covered. CAPM® Boot Camp covers, assignments, homework and plan for post course studies for CAPM®. A prerequisite for a CAPM® Certification aspirant is that the candidate should have a minimum of 23 hours of project management experience.
capm-certification-training120002400business and process framework training and certificationproject-managementCAPM® Certification Study Facilitation Program
CAPM® Certification Study Facilitation Program
trueimages/4.5false
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
project management0This purpose of the PRINCE2® Practitioner Certification Course is to confirm you have sufficient knowledge and understanding of the Practitioner Certification method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2® is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.
prince2-practitioner-certification-training240004800business and process framework training and certificationproject-managementPRINCE2® Practitioner Certification Training
PRINCE2® Practitioner Certification Training
trueimages/3.9falseit service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseproject management0An ideal entry level CAPM® Certification, that is been specially designed for project practitioners. The CAPM® Exam Prep course layout is being charted in such a way to make participants comfortable and confident by demonstrating and illustrating the integrated approach to project management as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) . The CAPM® Certification program also discusses the best practices and action plan needed to manage projects effectively. All-inclusive sections which include sample questions on each knowledge area and planning processes are covered. CAPM® Boot Camp covers, assignments, homework and plan for post course studies for CAPM®. A prerequisite for a CAPM® Certification aspirant is that the candidate should have a minimum of 23 hours of project management experience.
capm-certification-training120002400business and process framework training and certificationproject-managementCAPM® Certification Study Facilitation Program
CAPM® Certification Study Facilitation Program
trueimages/4.5false
<\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae319c846290c041ca5389c{"courses":[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
project management0This purpose of the PRINCE2® Practitioner Certification Course is to confirm you have sufficient knowledge and understanding of the Practitioner Certification method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2® is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.
prince2-practitioner-certification-training240004800business and process framework training and certificationproject-managementPRINCE2® Practitioner Certification Training
PRINCE2® Practitioner Certification Training
trueimages/3.9falseit service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseproject management0An ideal entry level CAPM® Certification, that is been specially designed for project practitioners. The CAPM® Exam Prep course layout is being charted in such a way to make participants comfortable and confident by demonstrating and illustrating the integrated approach to project management as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) . The CAPM® Certification program also discusses the best practices and action plan needed to manage projects effectively. All-inclusive sections which include sample questions on each knowledge area and planning processes are covered. CAPM® Boot Camp covers, assignments, homework and plan for post course studies for CAPM®. A prerequisite for a CAPM® Certification aspirant is that the candidate should have a minimum of 23 hours of project management experience.
capm-certification-training120002400business and process framework training and certificationproject-managementCAPM® Certification Study Facilitation Program
CAPM® Certification Study Facilitation Program
trueimages/4.5false
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae319c846290c041ca5389c{"courses":[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
project management0This purpose of the PRINCE2® Practitioner Certification Course is to confirm you have sufficient knowledge and understanding of the Practitioner Certification method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2® is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.
prince2-practitioner-certification-training240004800business and process framework training and certificationproject-managementPRINCE2® Practitioner Certification Training
PRINCE2® Practitioner Certification Training
trueimages/3.9falseit service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseproject management0An ideal entry level CAPM® Certification, that is been specially designed for project practitioners. The CAPM® Exam Prep course layout is being charted in such a way to make participants comfortable and confident by demonstrating and illustrating the integrated approach to project management as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) . The CAPM® Certification program also discusses the best practices and action plan needed to manage projects effectively. All-inclusive sections which include sample questions on each knowledge area and planning processes are covered. CAPM® Boot Camp covers, assignments, homework and plan for post course studies for CAPM®. A prerequisite for a CAPM® Certification aspirant is that the candidate should have a minimum of 23 hours of project management experience.
capm-certification-training120002400business and process framework training and certificationproject-managementCAPM® Certification Study Facilitation Program
CAPM® Certification Study Facilitation Program
trueimages/4.5false
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae319c846290c041ca5389c{"courses":[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
project management0This purpose of the PRINCE2® Practitioner Certification Course is to confirm you have sufficient knowledge and understanding of the Practitioner Certification method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2® is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.
prince2-practitioner-certification-training240004800business and process framework training and certificationproject-managementPRINCE2® Practitioner Certification Training
PRINCE2® Practitioner Certification Training
trueimages/3.9falseit service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseproject management0An ideal entry level CAPM® Certification, that is been specially designed for project practitioners. The CAPM® Exam Prep course layout is being charted in such a way to make participants comfortable and confident by demonstrating and illustrating the integrated approach to project management as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) . The CAPM® Certification program also discusses the best practices and action plan needed to manage projects effectively. All-inclusive sections which include sample questions on each knowledge area and planning processes are covered. CAPM® Boot Camp covers, assignments, homework and plan for post course studies for CAPM®. A prerequisite for a CAPM® Certification aspirant is that the candidate should have a minimum of 23 hours of project management experience.
capm-certification-training120002400business and process framework training and certificationproject-managementCAPM® Certification Study Facilitation Program
CAPM® Certification Study Facilitation Program
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Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae319c846290c041ca5389c{"courses":[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
project management0This purpose of the PRINCE2® Practitioner Certification Course is to confirm you have sufficient knowledge and understanding of the Practitioner Certification method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2® is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.
prince2-practitioner-certification-training240004800business and process framework training and certificationproject-managementPRINCE2® Practitioner Certification Training
PRINCE2® Practitioner Certification Training
trueimages/3.9falseit service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseproject management0An ideal entry level CAPM® Certification, that is been specially designed for project practitioners. The CAPM® Exam Prep course layout is being charted in such a way to make participants comfortable and confident by demonstrating and illustrating the integrated approach to project management as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) . The CAPM® Certification program also discusses the best practices and action plan needed to manage projects effectively. All-inclusive sections which include sample questions on each knowledge area and planning processes are covered. CAPM® Boot Camp covers, assignments, homework and plan for post course studies for CAPM®. A prerequisite for a CAPM® Certification aspirant is that the candidate should have a minimum of 23 hours of project management experience.
capm-certification-training120002400business and process framework training and certificationproject-managementCAPM® Certification Study Facilitation Program
CAPM® Certification Study Facilitation Program
trueimages/4.5false
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae319c846290c041ca5389c{"courses":[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
project management0This purpose of the PRINCE2® Practitioner Certification Course is to confirm you have sufficient knowledge and understanding of the Practitioner Certification method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2® is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.
prince2-practitioner-certification-training240004800business and process framework training and certificationproject-managementPRINCE2® Practitioner Certification Training
PRINCE2® Practitioner Certification Training
trueimages/3.9falseit service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseproject management0An ideal entry level CAPM® Certification, that is been specially designed for project practitioners. The CAPM® Exam Prep course layout is being charted in such a way to make participants comfortable and confident by demonstrating and illustrating the integrated approach to project management as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) . The CAPM® Certification program also discusses the best practices and action plan needed to manage projects effectively. All-inclusive sections which include sample questions on each knowledge area and planning processes are covered. CAPM® Boot Camp covers, assignments, homework and plan for post course studies for CAPM®. A prerequisite for a CAPM® Certification aspirant is that the candidate should have a minimum of 23 hours of project management experience.
capm-certification-training120002400business and process framework training and certificationproject-managementCAPM® Certification Study Facilitation Program
CAPM® Certification Study Facilitation Program
trueimages/4.5false
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae319c846290c041ca5389c{"courses":[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
project management0This purpose of the PRINCE2® Practitioner Certification Course is to confirm you have sufficient knowledge and understanding of the Practitioner Certification method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2® is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.
prince2-practitioner-certification-training240004800business and process framework training and certificationproject-managementPRINCE2® Practitioner Certification Training
PRINCE2® Practitioner Certification Training
trueimages/3.9falseit service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseproject management0An ideal entry level CAPM® Certification, that is been specially designed for project practitioners. The CAPM® Exam Prep course layout is being charted in such a way to make participants comfortable and confident by demonstrating and illustrating the integrated approach to project management as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) . The CAPM® Certification program also discusses the best practices and action plan needed to manage projects effectively. All-inclusive sections which include sample questions on each knowledge area and planning processes are covered. CAPM® Boot Camp covers, assignments, homework and plan for post course studies for CAPM®. A prerequisite for a CAPM® Certification aspirant is that the candidate should have a minimum of 23 hours of project management experience.
capm-certification-training120002400business and process framework training and certificationproject-managementCAPM® Certification Study Facilitation Program
CAPM® Certification Study Facilitation Program
trueimages/4.5false
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae319c846290c041ca5389c{"courses":[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
project management0This purpose of the PRINCE2® Practitioner Certification Course is to confirm you have sufficient knowledge and understanding of the Practitioner Certification method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2® is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.
prince2-practitioner-certification-training240004800business and process framework training and certificationproject-managementPRINCE2® Practitioner Certification Training
PRINCE2® Practitioner Certification Training
trueimages/3.9falseit service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseproject management0An ideal entry level CAPM® Certification, that is been specially designed for project practitioners. The CAPM® Exam Prep course layout is being charted in such a way to make participants comfortable and confident by demonstrating and illustrating the integrated approach to project management as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) . The CAPM® Certification program also discusses the best practices and action plan needed to manage projects effectively. All-inclusive sections which include sample questions on each knowledge area and planning processes are covered. CAPM® Boot Camp covers, assignments, homework and plan for post course studies for CAPM®. A prerequisite for a CAPM® Certification aspirant is that the candidate should have a minimum of 23 hours of project management experience.
capm-certification-training120002400business and process framework training and certificationproject-managementCAPM® Certification Study Facilitation Program
CAPM® Certification Study Facilitation Program
trueimages/4.5false
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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project management0This purpose of the PRINCE2® Practitioner Certification Course is to confirm you have sufficient knowledge and understanding of the Practitioner Certification method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2® is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.
prince2-practitioner-certification-training240004800business and process framework training and certificationproject-managementPRINCE2® Practitioner Certification Training
PRINCE2® Practitioner Certification Training
trueimages/3.9falseit service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseproject management0An ideal entry level CAPM® Certification, that is been specially designed for project practitioners. The CAPM® Exam Prep course layout is being charted in such a way to make participants comfortable and confident by demonstrating and illustrating the integrated approach to project management as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) . The CAPM® Certification program also discusses the best practices and action plan needed to manage projects effectively. All-inclusive sections which include sample questions on each knowledge area and planning processes are covered. CAPM® Boot Camp covers, assignments, homework and plan for post course studies for CAPM®. A prerequisite for a CAPM® Certification aspirant is that the candidate should have a minimum of 23 hours of project management experience.
capm-certification-training120002400business and process framework training and certificationproject-managementCAPM® Certification Study Facilitation Program
CAPM® Certification Study Facilitation Program
trueimages/4.5false
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae319c846290c041ca5389c{"courses":[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
project management0This purpose of the PRINCE2® Practitioner Certification Course is to confirm you have sufficient knowledge and understanding of the Practitioner Certification method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2® is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.
prince2-practitioner-certification-training240004800business and process framework training and certificationproject-managementPRINCE2® Practitioner Certification Training
PRINCE2® Practitioner Certification Training
trueimages/3.9falseit service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseproject management0An ideal entry level CAPM® Certification, that is been specially designed for project practitioners. The CAPM® Exam Prep course layout is being charted in such a way to make participants comfortable and confident by demonstrating and illustrating the integrated approach to project management as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) . The CAPM® Certification program also discusses the best practices and action plan needed to manage projects effectively. All-inclusive sections which include sample questions on each knowledge area and planning processes are covered. CAPM® Boot Camp covers, assignments, homework and plan for post course studies for CAPM®. A prerequisite for a CAPM® Certification aspirant is that the candidate should have a minimum of 23 hours of project management experience.
capm-certification-training120002400business and process framework training and certificationproject-managementCAPM® Certification Study Facilitation Program
CAPM® Certification Study Facilitation Program
trueimages/4.5false
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae319c846290c041ca5389c{"courses":[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
project management0This purpose of the PRINCE2® Practitioner Certification Course is to confirm you have sufficient knowledge and understanding of the Practitioner Certification method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2® is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.
prince2-practitioner-certification-training240004800business and process framework training and certificationproject-managementPRINCE2® Practitioner Certification Training
PRINCE2® Practitioner Certification Training
trueimages/3.9falseit service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseproject management0An ideal entry level CAPM® Certification, that is been specially designed for project practitioners. The CAPM® Exam Prep course layout is being charted in such a way to make participants comfortable and confident by demonstrating and illustrating the integrated approach to project management as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) . The CAPM® Certification program also discusses the best practices and action plan needed to manage projects effectively. All-inclusive sections which include sample questions on each knowledge area and planning processes are covered. CAPM® Boot Camp covers, assignments, homework and plan for post course studies for CAPM®. A prerequisite for a CAPM® Certification aspirant is that the candidate should have a minimum of 23 hours of project management experience.
capm-certification-training120002400business and process framework training and certificationproject-managementCAPM® Certification Study Facilitation Program
CAPM® Certification Study Facilitation Program
trueimages/4.5false
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae319c846290c041ca5389c{"courses":[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
project management0This purpose of the PRINCE2® Practitioner Certification Course is to confirm you have sufficient knowledge and understanding of the Practitioner Certification method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2® is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.
prince2-practitioner-certification-training240004800business and process framework training and certificationproject-managementPRINCE2® Practitioner Certification Training
PRINCE2® Practitioner Certification Training
trueimages/3.9falseit service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseproject management0An ideal entry level CAPM® Certification, that is been specially designed for project practitioners. The CAPM® Exam Prep course layout is being charted in such a way to make participants comfortable and confident by demonstrating and illustrating the integrated approach to project management as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) . The CAPM® Certification program also discusses the best practices and action plan needed to manage projects effectively. All-inclusive sections which include sample questions on each knowledge area and planning processes are covered. CAPM® Boot Camp covers, assignments, homework and plan for post course studies for CAPM®. A prerequisite for a CAPM® Certification aspirant is that the candidate should have a minimum of 23 hours of project management experience.
capm-certification-training120002400business and process framework training and certificationproject-managementCAPM® Certification Study Facilitation Program
CAPM® Certification Study Facilitation Program
trueimages/4.5false
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
5ae319c846290c041ca5389c{"courses":[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
project management0This purpose of the PRINCE2® Practitioner Certification Course is to confirm you have sufficient knowledge and understanding of the Practitioner Certification method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2® is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.
prince2-practitioner-certification-training240004800business and process framework training and certificationproject-managementPRINCE2® Practitioner Certification Training
PRINCE2® Practitioner Certification Training
trueimages/3.9falseit service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseproject management0An ideal entry level CAPM® Certification, that is been specially designed for project practitioners. The CAPM® Exam Prep course layout is being charted in such a way to make participants comfortable and confident by demonstrating and illustrating the integrated approach to project management as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) . The CAPM® Certification program also discusses the best practices and action plan needed to manage projects effectively. All-inclusive sections which include sample questions on each knowledge area and planning processes are covered. CAPM® Boot Camp covers, assignments, homework and plan for post course studies for CAPM®. A prerequisite for a CAPM® Certification aspirant is that the candidate should have a minimum of 23 hours of project management experience.
capm-certification-training120002400business and process framework training and certificationproject-managementCAPM® Certification Study Facilitation Program
CAPM® Certification Study Facilitation Program
trueimages/4.5false
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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[{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":"This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
project management0This purpose of the PRINCE2® Practitioner Certification Course is to confirm you have sufficient knowledge and understanding of the Practitioner Certification method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2® is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.
prince2-practitioner-certification-training240004800business and process framework training and certificationproject-managementPRINCE2® Practitioner Certification Training
PRINCE2® Practitioner Certification Training
trueimages/3.9falseit service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9falseproject management0An ideal entry level CAPM® Certification, that is been specially designed for project practitioners. The CAPM® Exam Prep course layout is being charted in such a way to make participants comfortable and confident by demonstrating and illustrating the integrated approach to project management as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) . The CAPM® Certification program also discusses the best practices and action plan needed to manage projects effectively. All-inclusive sections which include sample questions on each knowledge area and planning processes are covered. CAPM® Boot Camp covers, assignments, homework and plan for post course studies for CAPM®. A prerequisite for a CAPM® Certification aspirant is that the candidate should have a minimum of 23 hours of project management experience.
capm-certification-training120002400business and process framework training and certificationproject-managementCAPM® Certification Study Facilitation Program
CAPM® Certification Study Facilitation Program
trueimages/4.5false
<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
<\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
<\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
This purpose of the PRINCE2® Practitioner Certification Course<\/a> is to confirm you have sufficient knowledge and understanding of the Practitioner Certification<\/strong><\/em> method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2®<\/strong> is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner <\/strong>qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.<\/p>","pageId":"prince2-practitioner-certification-training","countOfLearner":24000,"ratingCount":4800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"PRINCE2® Practitioner Certification Training","courseImage":"prince2r.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/prince2-practitioner-certification-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":"
This purpose of the PRINCE2® Practitioner Certification Course is to confirm you have sufficient knowledge and understanding of the Practitioner Certification method. Professionals should be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Practitioner qualification is also a pre-requisite for the practitioner qualification. PRINCE2® is a de facto standard developed and used extensively by the UK government and is widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practice in project management. A PRINCE2® Practitioner qualification is a great asset for your resume and will give you the skills to feel confident in managing projects successfully within the workforce.
PRINCE2® Practitioner Certification Training
PRINCE2® Practitioner Certification Training
The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
ITIL® MALC Certification Training
ITIL® MALC Certification Training
An ideal entry level CAPM® Certification, that is been specially designed for project practitioners. The CAPM® Exam Prep course layout is being charted in such a way to make participants comfortable and confident by demonstrating and illustrating the integrated approach to project management as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) . The CAPM® Certification program also discusses the best practices and action plan needed to manage projects effectively. All-inclusive sections which include sample questions on each knowledge area and planning processes are covered. CAPM® Boot Camp covers, assignments, homework and plan for post course studies for CAPM®. A prerequisite for a CAPM® Certification aspirant is that the candidate should have a minimum of 23 hours of project management experience.
CAPM® Certification Study Facilitation Program
CAPM® Certification Study Facilitation Program