ITIL® Intermediate ST Certification<\/a> has been systematically created to covers the underlying principles of ITIL® service lifecycle and processes that are associated with the service transition and service delivery. The ITIL® ST module syllabus is such that it focuses on the best practices that are required for implementing changes that are brought about when the stages of Service Strategy and Service Design are been discussed upon. ITIL® Service Transition Training Course<\/a> is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.<\/p>","pageId":"itil-intermediate-st-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate ST Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.5,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-st-training","id":null,"batchType":null,"isFavourite":null}
ITIL® Intermediate ST Certification has been systematically created to covers the underlying principles of ITIL® service lifecycle and processes that are associated with the service transition and service delivery. The ITIL® ST module syllabus is such that it focuses on the best practices that are required for implementing changes that are brought about when the stages of Service Strategy and Service Design are been discussed upon. ITIL® Service Transition Training Course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
ITIL® Intermediate ST Certification Training
ITIL® Intermediate ST Certification Training
At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"},{"tabName":"Course Objectives","tabNumber":2,"content":"
<\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"},{"tabName":"Audience","tabNumber":3,"content":"
The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"
![\"\"](\"/images/ajit-joshi.jpg\")
<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7
Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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project management0A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.
project-management-fundamentals100002000business and process framework training and certificationproject-managementProject Management Fundamentals Training Course
Project Management Fundamentals Training Course
trueimages/3.8falseit service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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project management0A process of software development methodology which is based on iterative development and the solutions evolve through self-organizing cross functional teams is called as Agile software development. Scrum just happens to be a subset of Agile, and almost 70% of Agile-based projects happen to use Scrum. The importance of Agile and Scrum Certification is growing in IT project management. An Agile Foundation Certification that includes scrum process helps acquire the following benefits. It helps to embrace change in a better way, it provides better estimates ensuring minimalistic of time, it also increases the quality of the deliverables. This two-day Agile Certified Practitioner workshop is aimed at familiarizing and sensitizing the participants with scrum fundamentals, framework and methodology.
scrum-in-action-scrum-fundamentals-training100002000business and process framework training and certificationproject-managementScrum in Action ? Scrum Fundamentals
Scrum in Action ? Scrum Fundamentals
trueimages/3.9false
<\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"},{"tabName":"Audience","tabNumber":3,"content":"
The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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project management0A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.
project-management-fundamentals100002000business and process framework training and certificationproject-managementProject Management Fundamentals Training Course
Project Management Fundamentals Training Course
trueimages/3.8falseit service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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project management0A process of software development methodology which is based on iterative development and the solutions evolve through self-organizing cross functional teams is called as Agile software development. Scrum just happens to be a subset of Agile, and almost 70% of Agile-based projects happen to use Scrum. The importance of Agile and Scrum Certification is growing in IT project management. An Agile Foundation Certification that includes scrum process helps acquire the following benefits. It helps to embrace change in a better way, it provides better estimates ensuring minimalistic of time, it also increases the quality of the deliverables. This two-day Agile Certified Practitioner workshop is aimed at familiarizing and sensitizing the participants with scrum fundamentals, framework and methodology.
scrum-in-action-scrum-fundamentals-training100002000business and process framework training and certificationproject-managementScrum in Action ? Scrum Fundamentals
Scrum in Action ? Scrum Fundamentals
trueimages/3.9false
The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"},{"tabName":"Prerequisites","tabNumber":4,"content":"
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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project management0A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.
project-management-fundamentals100002000business and process framework training and certificationproject-managementProject Management Fundamentals Training Course
Project Management Fundamentals Training Course
trueimages/3.8falseit service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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project management0A process of software development methodology which is based on iterative development and the solutions evolve through self-organizing cross functional teams is called as Agile software development. Scrum just happens to be a subset of Agile, and almost 70% of Agile-based projects happen to use Scrum. The importance of Agile and Scrum Certification is growing in IT project management. An Agile Foundation Certification that includes scrum process helps acquire the following benefits. It helps to embrace change in a better way, it provides better estimates ensuring minimalistic of time, it also increases the quality of the deliverables. This two-day Agile Certified Practitioner workshop is aimed at familiarizing and sensitizing the participants with scrum fundamentals, framework and methodology.
scrum-in-action-scrum-fundamentals-training100002000business and process framework training and certificationproject-managementScrum in Action ? Scrum Fundamentals
Scrum in Action ? Scrum Fundamentals
trueimages/3.9false
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"},{"tabName":"Course Topics","tabNumber":5,"content":"
<\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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project management0A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.
project-management-fundamentals100002000business and process framework training and certificationproject-managementProject Management Fundamentals Training Course
Project Management Fundamentals Training Course
trueimages/3.8falseit service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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project management0A process of software development methodology which is based on iterative development and the solutions evolve through self-organizing cross functional teams is called as Agile software development. Scrum just happens to be a subset of Agile, and almost 70% of Agile-based projects happen to use Scrum. The importance of Agile and Scrum Certification is growing in IT project management. An Agile Foundation Certification that includes scrum process helps acquire the following benefits. It helps to embrace change in a better way, it provides better estimates ensuring minimalistic of time, it also increases the quality of the deliverables. This two-day Agile Certified Practitioner workshop is aimed at familiarizing and sensitizing the participants with scrum fundamentals, framework and methodology.
scrum-in-action-scrum-fundamentals-training100002000business and process framework training and certificationproject-managementScrum in Action ? Scrum Fundamentals
Scrum in Action ? Scrum Fundamentals
trueimages/3.9false
<\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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project management0A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.
project-management-fundamentals100002000business and process framework training and certificationproject-managementProject Management Fundamentals Training Course
Project Management Fundamentals Training Course
trueimages/3.8falseit service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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project management0A process of software development methodology which is based on iterative development and the solutions evolve through self-organizing cross functional teams is called as Agile software development. Scrum just happens to be a subset of Agile, and almost 70% of Agile-based projects happen to use Scrum. The importance of Agile and Scrum Certification is growing in IT project management. An Agile Foundation Certification that includes scrum process helps acquire the following benefits. It helps to embrace change in a better way, it provides better estimates ensuring minimalistic of time, it also increases the quality of the deliverables. This two-day Agile Certified Practitioner workshop is aimed at familiarizing and sensitizing the participants with scrum fundamentals, framework and methodology.
scrum-in-action-scrum-fundamentals-training100002000business and process framework training and certificationproject-managementScrum in Action ? Scrum Fundamentals
Scrum in Action ? Scrum Fundamentals
trueimages/3.9false
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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project management0A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.
project-management-fundamentals100002000business and process framework training and certificationproject-managementProject Management Fundamentals Training Course
Project Management Fundamentals Training Course
trueimages/3.8falseit service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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project management0A process of software development methodology which is based on iterative development and the solutions evolve through self-organizing cross functional teams is called as Agile software development. Scrum just happens to be a subset of Agile, and almost 70% of Agile-based projects happen to use Scrum. The importance of Agile and Scrum Certification is growing in IT project management. An Agile Foundation Certification that includes scrum process helps acquire the following benefits. It helps to embrace change in a better way, it provides better estimates ensuring minimalistic of time, it also increases the quality of the deliverables. This two-day Agile Certified Practitioner workshop is aimed at familiarizing and sensitizing the participants with scrum fundamentals, framework and methodology.
scrum-in-action-scrum-fundamentals-training100002000business and process framework training and certificationproject-managementScrum in Action ? Scrum Fundamentals
Scrum in Action ? Scrum Fundamentals
trueimages/3.9false
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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project-management-fundamentals100002000business and process framework training and certificationproject-managementProject Management Fundamentals Training Course
Project Management Fundamentals Training Course
trueimages/3.8falseit service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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project management0A process of software development methodology which is based on iterative development and the solutions evolve through self-organizing cross functional teams is called as Agile software development. Scrum just happens to be a subset of Agile, and almost 70% of Agile-based projects happen to use Scrum. The importance of Agile and Scrum Certification is growing in IT project management. An Agile Foundation Certification that includes scrum process helps acquire the following benefits. It helps to embrace change in a better way, it provides better estimates ensuring minimalistic of time, it also increases the quality of the deliverables. This two-day Agile Certified Practitioner workshop is aimed at familiarizing and sensitizing the participants with scrum fundamentals, framework and methodology.
scrum-in-action-scrum-fundamentals-training100002000business and process framework training and certificationproject-managementScrum in Action ? Scrum Fundamentals
Scrum in Action ? Scrum Fundamentals
trueimages/3.9false
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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project management0A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.
project-management-fundamentals100002000business and process framework training and certificationproject-managementProject Management Fundamentals Training Course
Project Management Fundamentals Training Course
trueimages/3.8falseit service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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project management0A process of software development methodology which is based on iterative development and the solutions evolve through self-organizing cross functional teams is called as Agile software development. Scrum just happens to be a subset of Agile, and almost 70% of Agile-based projects happen to use Scrum. The importance of Agile and Scrum Certification is growing in IT project management. An Agile Foundation Certification that includes scrum process helps acquire the following benefits. It helps to embrace change in a better way, it provides better estimates ensuring minimalistic of time, it also increases the quality of the deliverables. This two-day Agile Certified Practitioner workshop is aimed at familiarizing and sensitizing the participants with scrum fundamentals, framework and methodology.
scrum-in-action-scrum-fundamentals-training100002000business and process framework training and certificationproject-managementScrum in Action ? Scrum Fundamentals
Scrum in Action ? Scrum Fundamentals
trueimages/3.9false
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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project management0A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.
project-management-fundamentals100002000business and process framework training and certificationproject-managementProject Management Fundamentals Training Course
Project Management Fundamentals Training Course
trueimages/3.8falseit service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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scrum-in-action-scrum-fundamentals-training100002000business and process framework training and certificationproject-managementScrum in Action ? Scrum Fundamentals
Scrum in Action ? Scrum Fundamentals
trueimages/3.9false
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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project-management-fundamentals100002000business and process framework training and certificationproject-managementProject Management Fundamentals Training Course
Project Management Fundamentals Training Course
trueimages/3.8falseit service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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scrum-in-action-scrum-fundamentals-training100002000business and process framework training and certificationproject-managementScrum in Action ? Scrum Fundamentals
Scrum in Action ? Scrum Fundamentals
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Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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project management0A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.
project-management-fundamentals100002000business and process framework training and certificationproject-managementProject Management Fundamentals Training Course
Project Management Fundamentals Training Course
trueimages/3.8falseit service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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project management0A process of software development methodology which is based on iterative development and the solutions evolve through self-organizing cross functional teams is called as Agile software development. Scrum just happens to be a subset of Agile, and almost 70% of Agile-based projects happen to use Scrum. The importance of Agile and Scrum Certification is growing in IT project management. An Agile Foundation Certification that includes scrum process helps acquire the following benefits. It helps to embrace change in a better way, it provides better estimates ensuring minimalistic of time, it also increases the quality of the deliverables. This two-day Agile Certified Practitioner workshop is aimed at familiarizing and sensitizing the participants with scrum fundamentals, framework and methodology.
scrum-in-action-scrum-fundamentals-training100002000business and process framework training and certificationproject-managementScrum in Action ? Scrum Fundamentals
Scrum in Action ? Scrum Fundamentals
trueimages/3.9false
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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project management0A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.
project-management-fundamentals100002000business and process framework training and certificationproject-managementProject Management Fundamentals Training Course
Project Management Fundamentals Training Course
trueimages/3.8falseit service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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scrum-in-action-scrum-fundamentals-training100002000business and process framework training and certificationproject-managementScrum in Action ? Scrum Fundamentals
Scrum in Action ? Scrum Fundamentals
trueimages/3.9false
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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project management0A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.
project-management-fundamentals100002000business and process framework training and certificationproject-managementProject Management Fundamentals Training Course
Project Management Fundamentals Training Course
trueimages/3.8falseit service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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project management0A process of software development methodology which is based on iterative development and the solutions evolve through self-organizing cross functional teams is called as Agile software development. Scrum just happens to be a subset of Agile, and almost 70% of Agile-based projects happen to use Scrum. The importance of Agile and Scrum Certification is growing in IT project management. An Agile Foundation Certification that includes scrum process helps acquire the following benefits. It helps to embrace change in a better way, it provides better estimates ensuring minimalistic of time, it also increases the quality of the deliverables. This two-day Agile Certified Practitioner workshop is aimed at familiarizing and sensitizing the participants with scrum fundamentals, framework and methodology.
scrum-in-action-scrum-fundamentals-training100002000business and process framework training and certificationproject-managementScrum in Action ? Scrum Fundamentals
Scrum in Action ? Scrum Fundamentals
trueimages/3.9false
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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project management0A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.
project-management-fundamentals100002000business and process framework training and certificationproject-managementProject Management Fundamentals Training Course
Project Management Fundamentals Training Course
trueimages/3.8falseit service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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project management0A process of software development methodology which is based on iterative development and the solutions evolve through self-organizing cross functional teams is called as Agile software development. Scrum just happens to be a subset of Agile, and almost 70% of Agile-based projects happen to use Scrum. The importance of Agile and Scrum Certification is growing in IT project management. An Agile Foundation Certification that includes scrum process helps acquire the following benefits. It helps to embrace change in a better way, it provides better estimates ensuring minimalistic of time, it also increases the quality of the deliverables. This two-day Agile Certified Practitioner workshop is aimed at familiarizing and sensitizing the participants with scrum fundamentals, framework and methodology.
scrum-in-action-scrum-fundamentals-training100002000business and process framework training and certificationproject-managementScrum in Action ? Scrum Fundamentals
Scrum in Action ? Scrum Fundamentals
trueimages/3.9false
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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project management0A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.
project-management-fundamentals100002000business and process framework training and certificationproject-managementProject Management Fundamentals Training Course
Project Management Fundamentals Training Course
trueimages/3.8falseit service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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scrum-in-action-scrum-fundamentals-training100002000business and process framework training and certificationproject-managementScrum in Action ? Scrum Fundamentals
Scrum in Action ? Scrum Fundamentals
trueimages/3.9false
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":6,"content":"
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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project management0A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.
project-management-fundamentals100002000business and process framework training and certificationproject-managementProject Management Fundamentals Training Course
Project Management Fundamentals Training Course
trueimages/3.8falseit service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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project management0A process of software development methodology which is based on iterative development and the solutions evolve through self-organizing cross functional teams is called as Agile software development. Scrum just happens to be a subset of Agile, and almost 70% of Agile-based projects happen to use Scrum. The importance of Agile and Scrum Certification is growing in IT project management. An Agile Foundation Certification that includes scrum process helps acquire the following benefits. It helps to embrace change in a better way, it provides better estimates ensuring minimalistic of time, it also increases the quality of the deliverables. This two-day Agile Certified Practitioner workshop is aimed at familiarizing and sensitizing the participants with scrum fundamentals, framework and methodology.
scrum-in-action-scrum-fundamentals-training100002000business and process framework training and certificationproject-managementScrum in Action ? Scrum Fundamentals
Scrum in Action ? Scrum Fundamentals
trueimages/3.9false
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"What Will You Learn?","tabNumber":1,"content":"At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
What Will You Learn?1At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
{"tabName":"Course Objectives","tabNumber":2,"content":" <\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
Course Objectives2
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
{"tabName":"Audience","tabNumber":3,"content":"The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
Audience3The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
{"tabName":"Prerequisites","tabNumber":4,"content":"Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Prerequisites4Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
{"tabName":"Course Topics","tabNumber":5,"content":" <\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Course Topics5
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
{"tabName":"About the Examination","tabNumber":6,"content":"<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
About the Examination6- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
{"tabName":"Course Advisor","tabNumber":7,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor7Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":8,"content":" <\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's8
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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project management0A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.
project-management-fundamentals100002000business and process framework training and certificationproject-managementProject Management Fundamentals Training Course
Project Management Fundamentals Training Course
trueimages/3.8falseit service management0The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
itil-intermediate-rcv-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
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project management0A process of software development methodology which is based on iterative development and the solutions evolve through self-organizing cross functional teams is called as Agile software development. Scrum just happens to be a subset of Agile, and almost 70% of Agile-based projects happen to use Scrum. The importance of Agile and Scrum Certification is growing in IT project management. An Agile Foundation Certification that includes scrum process helps acquire the following benefits. It helps to embrace change in a better way, it provides better estimates ensuring minimalistic of time, it also increases the quality of the deliverables. This two-day Agile Certified Practitioner workshop is aimed at familiarizing and sensitizing the participants with scrum fundamentals, framework and methodology.
scrum-in-action-scrum-fundamentals-training100002000business and process framework training and certificationproject-managementScrum in Action ? Scrum Fundamentals
Scrum in Action ? Scrum Fundamentals
trueimages/3.9false
<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":8,"content":"
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
At the end of this course, the learner will gain competencies in:<\/p>
Learning Objectives -<\/h2>\t- Understanding Service Management as a Practice and Service Transition principles, purpose and objective<\/li>\t
- Understanding how all Service Transition processes interact with other Service Lifecycle processes<\/li>\t
- The sub processes, activities, methods and functions used in each of the Service Transition processes<\/li>\t
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- How to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition<\/strong>.<\/li>\t
- The challenges, critical success factors and risks related with Service Transition<\/li><\/ul>"}
At the end of this course, the learner will gain competencies in:
Learning Objectives -
- Understanding Service Management as a Practice and Service Transition principles, purpose and objective
- Understanding how all Service Transition processes interact with other Service Lifecycle processes
- The sub processes, activities, methods and functions used in each of the Service Transition processes
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- How to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- The challenges, critical success factors and risks related with Service Transition
<\/p>
<\/h2>\t- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training<\/li>\t
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST<\/a> Module<\/li>\t
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification<\/li>\t
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence<\/li>\t
- Learning to measure Service Transition performance<\/li>\t
- Understanding technology and implementation requirements in support of Service Transition.<\/li>\t
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST<\/strong><\/em><\/li><\/ul>"}
- Handling Service Management as a Practice and Service Transition principles, purpose and objective through the acceptance of ITIL® ST Training
- Anticipating how all Service Transition processes interact with other ITIL® Intermediate ST Module
- Breaking down sub processes, activities, methods and functions used in each of the Service Transition processes while studying for ITIL® Intermediate ST Certification
- Accepting roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Learning to measure Service Transition performance
- Understanding technology and implementation requirements in support of Service Transition.
- Dealing with challenges, critical success factors and risks related with ITIL® Intermediate ST
The Service Transition Lifecycle course will be of interest to:<\/p>
<\/h2>- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications<\/li>
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved<\/li>
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules<\/li>
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite<\/li>
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers<\/li><\/ul>"}
The Service Transition Lifecycle course will be of interest to:
- Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications
- IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers
Candidates for this course must:<\/p>
<\/h2>- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate<\/li>
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable<\/li>
- It is also strongly recommended that candidates:<\/li>
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended<\/li>
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:<\/li>
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation<\/li>
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification<\/li><\/ul>"}
Candidates for this course must:
- Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Transition Planning and Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Knowledge Management, Service Validation & Testing and Change Evaluation
- It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification
<\/p>
Introduction and Overview<\/h2>\t- Purpose and goals<\/li>\t
- Linking Service Transition <\/strong><\/em>to other ITIL® lifecycle <\/strong><\/em>stages<\/li>\t
- How Service Transition creates business value<\/li>\t
- Service Transition principles: the concept of service and the role of utilities and warranties.<\/li><\/ul>
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Key Principles of Service Transition<\/h2>\t- Examining all of the services, their utilities and warranties<\/li>\t
- Establishing a formal policy and common framework for implementation of all required changes<\/li>\t
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements<\/li>\t
- Anticipating and managing course corrections<\/li>\t
- Ensuring involvement of Service Transition requirements throughout the lifecycle<\/li><\/ul>
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Primary ITIL® processes within Service Transition Change Management<\/h2>\t- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs<\/li>\t
- Maintaining standardized methods for efficient and prompt handling of all changes<\/li>\t
- Optimizing business risk<\/li><\/ul>
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Service Asset and Configuration Management<\/h2>\t- Change, Configuration and Release Management<\/li>\t
- Capacity and Availability Management<\/li><\/ul>
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Common Service Operation Activities Monitoring and control of IT operations<\/h2>\t- Identifying, controlling and accounting for service assets and CIs<\/li>\t
- Recording all changes in the Configuration Management system<\/li><\/ul>
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Knowledge Management<\/h2>\t- Enabling informed decision1making with a Service Management Knowledge System (SKMS)<\/li>\t
- The Data, Information, Knowledge, Wisdom structure<\/li><\/ul>
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Release and Deployment Management<\/h2>\t- Assembling and positioning all aspects of services into production<\/li>\t
- Establishing effective use of new or changes services<\/li>\t
- Delivering changes at optimized speed, risk and cost<\/li><\/ul>
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Other considerations<\/h2>\t- Transition planning and support<\/li>\t
- Service Validation and Testing: the Service V Model<\/li>\t
- Evaluating performance vs. expectations<\/li><\/ul>
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Common Service Transition Operational Activities<\/h2>\t- The nature, purpose and value of supporting Service Transition <\/strong>activities<\/li>\t
- Managing communications and commitment<\/li>\t
- Managing organizational and stakeholder change<\/li>\t
- Stakeholder Management<\/li>\t
- The role and requirements of Service Transition in other ITIL® processes<\/li><\/ul>
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Organizing for Service Transition<\/h2>\t- Roles and responsibilities<\/li>\t
- Applying Service Transition to multiple circumstances<\/li>\t
- Identifying the organizational context<\/li><\/ul>
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Technology-Related Issues<\/h2>\t- Defining technology and tool requirements<\/li>\t
- Analyzing the technology requirements for the elements of Service Transition<\/li>\t
- Supporting Service Transition through technology<\/li>\t
- Integrating Service Transition into the entire lifecycle<\/li>\t
- Matching technology to the organizational situation<\/li><\/ul>
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Technology-Related Issues<\/h2>\t- The challenges facing Service Transition<\/li>\t
- Identifying CSFs and risks that affect the viability of new and changed services<\/li>\t
- Establishing critical success factors and key performance indicators (KPIs<\/li>\t
- Estimating benefits and risks for new or changed services<\/li>\t
- Incorporating external factors into the analysis<\/li><\/ul>"}
Introduction and Overview
- Purpose and goals
- Linking Service Transition to other ITIL® lifecycle stages
- How Service Transition creates business value
- Service Transition principles: the concept of service and the role of utilities and warranties.
Key Principles of Service Transition
- Examining all of the services, their utilities and warranties
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of Service Transition requirements throughout the lifecycle
Primary ITIL® processes within Service Transition Change Management
- Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
Service Asset and Configuration Management
- Change, Configuration and Release Management
- Capacity and Availability Management
Common Service Operation Activities Monitoring and control of IT operations
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the Configuration Management system
Knowledge Management
- Enabling informed decision1making with a Service Management Knowledge System (SKMS)
- The Data, Information, Knowledge, Wisdom structure
Release and Deployment Management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changes services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service Validation and Testing: the Service V Model
- Evaluating performance vs. expectations
Common Service Transition Operational Activities
- The nature, purpose and value of supporting Service Transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder Management
- The role and requirements of Service Transition in other ITIL® processes
Organizing for Service Transition
- Roles and responsibilities
- Applying Service Transition to multiple circumstances
- Identifying the organizational context
Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of Service Transition
- Supporting Service Transition through technology
- Integrating Service Transition into the entire lifecycle
- Matching technology to the organizational situation
Technology-Related Issues
- The challenges facing Service Transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
<\/p>
<\/h2>- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate <\/li>
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.<\/li>
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions<\/li>
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)<\/li>
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.<\/li>
- Pass score is 28/40 or 70%<\/li><\/ul>"}
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions
- Exam duration is a maximum 90 minutes for all candidates (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which worth 5 marks is, one which worth 3 marks is, one which worth 1 mark is, and one which a distracter is and achieves no marks.
- Pass score is 28/40 or 70%
<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
<\/p>
What is ITIL® ST Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
What is ITIL® ST Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course<\/a> gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training<\/a> program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.<\/p>","pageId":"project-management-fundamentals","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"Project Management Fundamentals Training Course","courseImage":"pmi.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.8,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/project-management-fundamentals","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":" The ITIL® Intermediate RCV Certification<\/a> solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification<\/strong><\/em> will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.<\/p>","pageId":"itil-intermediate-rcv-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate RCV Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-rcv-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":" A process of software development methodology which is based on iterative development and the solutions evolve through self-organizing cross functional teams is called as Agile software development. Scrum just happens to be a subset of Agile, and almost 70% of Agile-based projects happen to use Scrum. The importance of Agile and Scrum Certification<\/a> is growing in IT project management. An Agile Foundation Certification<\/strong><\/em> that includes scrum process helps acquire the following benefits. It helps to embrace change in a better way, it provides better estimates ensuring minimalistic of time, it also increases the quality of the deliverables. This two-day Agile Certified Practitioner<\/a> workshop is aimed at familiarizing and sensitizing the participants with scrum fundamentals, framework and methodology.<\/p>","pageId":"scrum-in-action-scrum-fundamentals-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"Scrum in Action \u2013 Scrum Fundamentals","courseImage":"scrum-in-action.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/scrum-in-action-scrum-fundamentals-training","id":null,"batchType":null,"isFavourite":null}],"totalCount":null}
A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course<\/a> gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training<\/a> program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.<\/p>","pageId":"project-management-fundamentals","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"Project Management Fundamentals Training Course","courseImage":"pmi.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.8,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/project-management-fundamentals","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"basePageUrl":null,"courseSummary":" The ITIL® Intermediate RCV Certification<\/a> solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification<\/strong><\/em> will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.<\/p>","pageId":"itil-intermediate-rcv-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate RCV Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":4,"cityWisePage":false,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-rcv-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"project management","courseRating":0,"basePageUrl":null,"courseSummary":" A process of software development methodology which is based on iterative development and the solutions evolve through self-organizing cross functional teams is called as Agile software development. Scrum just happens to be a subset of Agile, and almost 70% of Agile-based projects happen to use Scrum. The importance of Agile and Scrum Certification<\/a> is growing in IT project management. An Agile Foundation Certification<\/strong><\/em> that includes scrum process helps acquire the following benefits. It helps to embrace change in a better way, it provides better estimates ensuring minimalistic of time, it also increases the quality of the deliverables. This two-day Agile Certified Practitioner<\/a> workshop is aimed at familiarizing and sensitizing the participants with scrum fundamentals, framework and methodology.<\/p>","pageId":"scrum-in-action-scrum-fundamentals-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"Scrum in Action \u2013 Scrum Fundamentals","courseImage":"scrum-in-action.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/scrum-in-action-scrum-fundamentals-training","id":null,"batchType":null,"isFavourite":null}]
A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course<\/a> gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training<\/a> program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.<\/p>","pageId":"project-management-fundamentals","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"Project Management Fundamentals Training Course","courseImage":"pmi.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.8,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/project-management-fundamentals","id":null,"batchType":null,"isFavourite":null}
A project in simple terms can be defined as a task or an endeavor that is undertaken by an individual or a team with a single-minded focus to accomplish a goal or task. A course such as Project Management Fundamentals Course gives you the base of understanding of how efficient management should be carried out. The Project management fundamentals Training program gives an outline that enables you to meet or exceed the expectations of the client. The project management training period will be able to assist you to guide through simple and complex projects as per requirements.
Project Management Fundamentals Training Course
Project Management Fundamentals Training Course
The ITIL® Intermediate RCV Certification solely focuses on the practical application of RCV practices. This hereby enables the candidate to successfully plan, test and implement new services that can prove beneficial and crucial to an organization. The RCV module is taught over a 2 to 3 days course. The course helps the candidate understand the ITIL® service transition process and how it can be effectively managed. This will also make the candidate to implement through service management lifecycle. ITIL® RCV Certification will also provide a guidance to evaluate change and make you understand the art of managing knowledge to make better decisions that will benefit the organization.
ITIL® Intermediate RCV Certification Training
ITIL® Intermediate RCV Certification Training
A process of software development methodology which is based on iterative development and the solutions evolve through self-organizing cross functional teams is called as Agile software development. Scrum just happens to be a subset of Agile, and almost 70% of Agile-based projects happen to use Scrum. The importance of Agile and Scrum Certification<\/a> is growing in IT project management. An Agile Foundation Certification<\/strong><\/em> that includes scrum process helps acquire the following benefits. It helps to embrace change in a better way, it provides better estimates ensuring minimalistic of time, it also increases the quality of the deliverables. This two-day Agile Certified Practitioner<\/a> workshop is aimed at familiarizing and sensitizing the participants with scrum fundamentals, framework and methodology.<\/p>","pageId":"scrum-in-action-scrum-fundamentals-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"project-management","courseName":"Scrum in Action \u2013 Scrum Fundamentals","courseImage":"scrum-in-action.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"cityWisePage":false,"courseStartsOn":"","pageURL":"/project-management/scrum-in-action-scrum-fundamentals-training","id":null,"batchType":null,"isFavourite":null}
A process of software development methodology which is based on iterative development and the solutions evolve through self-organizing cross functional teams is called as Agile software development. Scrum just happens to be a subset of Agile, and almost 70% of Agile-based projects happen to use Scrum. The importance of Agile and Scrum Certification is growing in IT project management. An Agile Foundation Certification that includes scrum process helps acquire the following benefits. It helps to embrace change in a better way, it provides better estimates ensuring minimalistic of time, it also increases the quality of the deliverables. This two-day Agile Certified Practitioner workshop is aimed at familiarizing and sensitizing the participants with scrum fundamentals, framework and methodology.
Scrum in Action ? Scrum Fundamentals
Scrum in Action ? Scrum Fundamentals