ITIL® MALC Certification Training

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The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.



Upon successful completion of the education and examination components related to this qualification,candidates can expect to gain competencies in the following:

Learning Objectives -

  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability.



  • Accept key concepts of the service lifecycle through enrolling in ITIL® MALC Training
  • Grasp communication and stakeholder management through ITIL® Framework
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization of ITIL® MALC Lifecycle
  • Interpret the measurement of ITIL® MALC
  • Implementing and improving service management capability.

The ITIL® Managing across the Lifecycle (MALC) Course will be of interest to: Candidates to work in established service management roles, as well as to implement and improve service management practices. The target group for the MALC qualification includes, but is not limited to:


  • Chief information officers
  • Senior IT managers
  • IT managers Supervisors
  • IT professionals
  • IT operations practitioners
  • Individuals who require a business and management level understanding of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • Individuals seeking the ITIL® Expert in IT Service Management certificate, for which this qualification is the final mandatory module
  • Individuals seeking progress towards the ITIL® Master in IT Service Management, for which the
  • ITIL® Expert in IT Service Management certificate is a prerequisite.

Candidates for this course must:

  • Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL® Foundation certificate and Must, as a minimum, have obtained a further 15 credits to the total of at least 17 credits.
  • 15 credits can be obtained from ITIL® Intermediate qualifications. Some credits from earlier ITIL® qualifications and complementary qualifications can also count towards 15 credits.
  • It is also recommended that candidates should complete at least 28 hours of personal study by reviewing foundation and intermediate level knowledge, for example the terms within the terminology list at the end of this and anywhere in the foundation syllabus, and by reviewing the syllabus and the ITIL® core publications in preparation for the examination

Key concepts of the service lifecycle

  • Managing services and service management
  • The service lifecycle
  • Service value across the different stages of the service lifecycle
  • Other key concepts.

Communication and stakeholder management

  • Co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication
  • Stakeholder management and communication
  • The value of good communication and ensuring its flow across the service lifecycle.

Integrating service management processes across the service lifecycle

  • The integration of service management processes through the service lifecycle
  • The impact of service strategy on other service lifecycle stages
  • The value of a service lifecycle perspective when designing service solutions
  • The inputs and outputs of processes and stages in the service lifecycle
  • The value to business and the interfaces of all processes in the ITIL® service lifecycle

Managing services across the service lifecycle

  • Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
  • How the service design package provides a link between service design, service transition and service operation
  • Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stages
  • Implementing and improving services, using key sources of information for identifying the need for improvement
  • The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle.

Governance and organization

  • Governance
  • Organizational structure, skills and competence
  • Service provider types and service strategies


  • Measuring and demonstrating business value
  • Determining and using metrics
  • Design and development of measurement frameworks and methods
  • Monitoring and control systems
  • Use of event management tools to increase visibility of the infrastructure and IT service delivery.

Implementing and improving service management capability

  • Implementing service management
  • Assessing service management
  • Improving service management
  • Key considerations for the implementation and improvement of both the service management practice and the services themselves
  • Key considerations when planning and implementing service management technologies.

  • Ten (10) multiple choice, gradient-scored questions based upon a single case study, issued in advance, with additional short scenarios to provide additional context for each question.Each question will have four possible answer options, one of which is worth five marks, one which is worth three marks, one which is worth one mark, and one which is a distracter and achieves zero marks.
  • Maximum 120 minutes for all candidates (Candidates completing an exam in a language that is not their mother tongue have a maximum of 150 minutes to complete the exam and are allowed the use of a dictionary.)
  • 35/50 or 70%

Ajit Joshi

Associate Vice President and Head – Governance and Enterprise Transformation in IT Service Management (GeTSM)


  • More than 8 years of experience in IT operations, Service Management, Training
  • Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
  • ITIL® Release, Control and Validation Certified.
  • ITIL® Service Offering and Agreement Certified.
  • ITIL® Planning, Protection and Optimization Certified.


What is ITIL® MALC Certification?

  • This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.

What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?

  • Two (2) credits from ITIL® Foundation Certificate plus a minimum of 15 credits from Intermediate certificates.

What is the duration of training?

  • Training duration is 2-3 days.

Do you provide certificates on successfully completing the course?

  • Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.

When are the classes conducted?

  • All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.

What all is included in the course?

  • Along with facilitating training sessions, we provide required course material and practice questions for exam preparation

Who conduct the training sessions?

  • Training sessions are facilitated by certified experts having practical working experience as well as training experience.

Why one should join Vinsys?

  • We are Accredited Training Organization
  • Experiential Education
  • Experienced Industry Experts
  • Accredited course material
  • Quality Courseware
  • Post training support

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  • Blended Learning Delivery Model (Self-Paced E-Learning And/Or Instructor-Led Options)
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Johan Affendi

CIO Corporate

The MALC Certification in ITIL® is a very valuable one. It helps IT Professionals apply and integrate their knowledge of ITIL®. Thus I joined Vinsys MALC Certification Training Program where I was able to get my certification after finishing my training.


Simpson Doug

Enterprise Program Manager

Working as an IT professional I wanted to increase my skills even further in order to progress in my career. Hence I decided to gain a MALC Certification, which would help me in doing so. It acts as the last and final certification required by intermediate and expert It professionals in order to gain the expert status. I chose the Training Program at Vinsys for this crucial course and was able to get it.


Rishi Aggarwal

Technical Lead

I wanted to have some certification with me which would prove that my skills were high enough as an expert. I took up the MALC Certification Training Program offered by Vinsys. Completing the program has successfully helped me get my Certification. Also, I was able to learn more advanced skills and hence upgrade my present ones.

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