ITIL® MALC Certification Training

• Accept key concepts of the service lifecycle through enrolling in ITIL® MALC Training
• Grasp communication and stakeholder management through ITIL® Framework
• Integrating service management processes across the service lifecycle
• Managing services across the service lifecycle
• Governance and organization of ITIL® MALC Lifecycle
• Interpret the measurement of ITIL® MALC
• Implementing and improving service management capability.

The ITIL® Managing across the Lifecycle (MALC) Course will be of interest to: Candidates to work in established service management roles, as well as to implement and improve service management practices. The target group for the MALC qualification includes, but is not limited to:

• Chief information officers
• Senior IT managers
• IT managers Supervisors
• IT professionals
• IT operations practitioners
• Individuals who require a business and management level understanding of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
• Individuals seeking the ITIL® Expert in IT Service Management certificate, for which this qualification is the final mandatory module
• Individuals seeking progress towards the ITIL® Master in IT Service Management, for which the
• ITIL® Expert in IT Service Management certificate is a prerequisite.

Candidates for this course must:

• Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL® Foundation certificate and Must, as a minimum, have obtained a further 15 credits to the total of at least 17 credits.
• 15 credits can be obtained from ITIL® Intermediate qualifications. Some credits from earlier ITIL® qualifications and complementary qualifications can also count towards 15 credits.
• It is also recommended that candidates should complete at least 28 hours of personal study by reviewing foundation and intermediate level knowledge, for example the terms within the terminology list at the end of this and anywhere in the foundation syllabus, and by reviewing the syllabus and the ITIL® core publications in preparation for the examination

Key concepts of the service lifecycle

• Managing services and service management
• The service lifecycle
• Service value across the different stages of the service lifecycle
• Other key concepts.

Communication and stakeholder management

• Co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication
• Stakeholder management and communication
• The value of good communication and ensuring its flow across the service lifecycle.

Integrating service management processes across the service lifecycle

• The integration of service management processes through the service lifecycle
• The impact of service strategy on other service lifecycle stages
• The value of a service lifecycle perspective when designing service solutions
• The inputs and outputs of processes and stages in the service lifecycle
• The value to business and the interfaces of all processes in the ITIL® service lifecycle

Managing services across the service lifecycle

• Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
• How the service design package provides a link between service design, service transition and service operation
• Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stages
• Implementing and improving services, using key sources of information for identifying the need for improvement
• The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle.

Governance and organization

• Governance
• Organizational structure, skills and competence
• Service provider types and service strategies

Measurement

• Measuring and demonstrating business value
• Determining and using metrics
• Design and development of measurement frameworks and methods
• Monitoring and control systems
• Use of event management tools to increase visibility of the infrastructure and IT service delivery.

Implementing and improving service management capability

• Implementing service management
• Assessing service management
• Improving service management
• Key considerations for the implementation and improvement of both the service management practice and the services themselves
• Key considerations when planning and implementing service management technologies.

• Ten (10) multiple choice, gradient-scored questions based upon a single case study, issued in advance, with additional short scenarios to provide additional context for each question.Each question will have four possible answer options, one of which is worth five marks, one which is worth three marks, one which is worth one mark, and one which is a distracter and achieves zero marks.
• Maximum 120 minutes for all candidates (Candidates completing an exam in a language that is not their mother tongue have a maximum of 150 minutes to complete the exam and are allowed the use of a dictionary.)
• 35/50 or 70%

What is ITIL® MALC Certification?

• This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.

What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?

• Two (2) credits from ITIL® Foundation Certificate plus a minimum of 15 credits from Intermediate certificates.

What is the duration of training?

• Training duration is 2-3 days.

Do you provide certificates on successfully completing the course?

• Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.

When are the classes conducted?

• All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.

What all is included in the course?

• Along with facilitating training sessions, we provide required course material and practice questions for exam preparation

Who conduct the training sessions?

• Training sessions are facilitated by certified experts having practical working experience as well as training experience.

Why one should join Vinsys?

• We are Accredited Training Organization
• Experiential Education
• Experienced Industry Experts
• Accredited course material
• Quality Courseware
• Post training support