1. What is the eligibility for ITIL® MALC Certification?
Candidates aiming for this certification must have 2 credits from the ITIL® Foundation certificate and must, as a minimum, obtain additional 15 credits making it a total of 17 credits. Holders of ITIL® Expert Certificate in IT Service Management are also eligible. Note: Documentary evidence of all credits must be presented by candidates for the MALC qualification.2. Is the ITIL® Expert Level a higher or equivalent certification level to the ITIL® Service Manager qualification?
The ITIL® Expert is a slightly higher level certification than the Service Manager qualification because it encompasses the knowledge base from earlier ITIL® versions together with the broader Lifecycle elements.3. Can my organization achieve ITIL® certification or compliance?
ITIL® certification is not achievable, because ITIL® is a framework of guidance and not a standard; however, an organization can achieve ISO/IEC 20000 certification. This is the standard for IT Service Management which is underpinned by ITIL® best practices. If implemented effectively, ITIL® principles can help organizations to meet the requirements and can help an organization achieve certification when audited by a registered certification body.4. Is there a separate exam for ITIL® Expert?
No, on successfully passing your MALC exam you become eligible to be known as an ITIL® Expert, based on number of credits acquired and pre-requisites met you will be awarded ITIL® Expert in Service Management Certificate.