ITIL® Managing Across the Lifecycle (MALC)

1. Learning unit MALC01: Key concepts of the service lifecycle
• Managing services and service management.
• The service lifecycle.
• Service value across the different stages of the service lifecycle.
• Other key concepts.
2. Learning unit MALC02: Communication and stakeholder management
• Co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication.
• Stakeholder management and communication.
• The value of good communication and ensuring its flow across the service lifecycle.
3. Learning unit MALC03: Integrating service management processes across the service lifecycle
• The integration of service management processes through the service lifecycle.
• The impact of service strategy on other service lifecycle stages.
• The value of a service lifecycle perspective when designing service solutions.
• The inputs and outputs of processes and stages in the service lifecycle.
• The value to business and the interfaces of all processes in the ITIL® service lifecycle.
4. Learning unit MALC04: Managing services across the service lifecycle
• Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them.
• How the service design package provides a link between service design, service transition and service operation.
• Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stages.
• Implementing and improving services, using key sources of information for identifying the need for improvement.
• The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle.
5. Learning unit MALC05: Governance and organization
• Governance.
• Organizational structure, skills and competence.
• Service provider types and service strategies.
6. Learning unit MALC06: Measurement
• Measuring and demonstrating business value.
• Determining and using metrics.
• Design and development of measurement frameworks and methods.
• Monitoring and control systems.
• Use of event management tools to increase visibility of the infrastructure and IT service delivery.
7. Learning unit MALC07: Implementing and improving service management
• Implementing service management.
• Assessing service management.
• Improving service management.
• Key considerations for the implementation and improvement of both the service management practice and the services themselves.
• Key considerations when planning and implementing service management technologies.

ITIL® MALC is the most high-level credential in the ITIL® framework as it is the final exam based module that an ITSM professional should possess in order to achieve the ITIL® expert certification. Acquiring this credential enables ITSM professional to move from knowing the theoretical aspect to actual application. With these skills, ITIL® MALC certified professionals are able to make valuable contribution to their organization.

1. Able to gain competency across all the ITIL® service lifecycle
With this qualification you are able to expand your competencies in communication and stakeholder management, integration and management of service management processes; governance and organization; measurement; and execution and improvement of service management capability.
2. Along with theoretical knowledge you get practitioner’s approach:
Here you will understand how to combine the Service Lifecycle stages and extend support to IT service delivery in an organization. We ensure you that this certification will help you strategize, plan, adopt and measure ITIL® practices in an integrated manner and deliver positive results to their organizations.
3. Enhances organizational service management capability:
Your skills to assess the level of maturity and performance of service management in an organization are fortified.
4. Helps you develop IT Governance practices:
All the certified experts understand the role of the organization structure. This assists you to implement various structures for effective service management, including for matrix organizations.