ISO/IEC 20000 Foundation Training Program

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ISO/IEC 20000 is perceived as the principal worldwide standard for IT benefit administration, which expresses the prerequisites for the specialist co-op to design, build up, execute, work, screen, survey, keep up, and enhance a SMS, In Which ISO/IEC 20000 Foundation Training program empowers you to take in the fundamental components to actualize and deal with an IT Service Management System (ITSMS) as determined in ISO/IEC 20000.





  • Understand the elements and operations of an IT Service Management System and its principal processes
  • Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks
  • Understand the approaches, methods and techniques used for the implementation and management of an ITSMS

  • Any Individuals involved in IT Service Management
  • Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)
  • Individuals interested to pursue a career in IT Service Management
  • IT Team involved in Implementation of ISO/IEC 20000



  • Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000
  • IT Service Management System (ITSMS) requirements and Certification Exam



  • ISO/IEC 20000 Foundation Training program will guarantee that the hopeful has a decent understanding and essential information of the substance and necessities of the ISO/IEC 20000 standard.
  • Likewise it will guarantee that hopefuls will know how this standard works in an ordinary IT specialist co-op association.
  • Amid this instructional class, applicant will have the capacity to comprehend the distinctive modules of an ITSMS, including ITSMS strategy, strategies, execution estimations, administration responsibility, inner review, administration audit and consistent change.

Mr. Prasad Manohar Lele, COBIT® ITIL Expert ® ISO 20000 LA®

ITSM Consultant


  • 19 + years of experience across IT Service Management, IT Process Implementation & Audit, IT Projects, IT Governance, IT Risk & Compliance Management
  • He is a certified ITIL Expert, COBIT Implementation, ISO 20K Lead Auditor
  • He has trainer more than 1500 students till date on various ITSM frameworks.
  • He is part of Vinsys ISO audit Team and contributed to many audits performed in last 3 years.



  • With this ISO/IEC 20000 Foundation Training Program, the student can learn
  • Fundamental principles and concepts of an IT Service Management System (ITSMS)
  • IT Service Management System (ITSMS)
  • ITSM Policy
  • ITSM Procedures

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  • Blended Learning Delivery Model (Self-Paced E-Learning And/Or Instructor-Led Options)
  • Course, Category, And All-Access Pricing
  • Enterprise-Class Learning Management System (LMS)
  • Enhanced Reporting For Individuals And Teams
  • 24x7 Teaching Assistance And Support



Mr.Pravin Pawar


Being an IT Service Manager, I wanted know as much as I could about the field. Hence, I went to Vinsys and enrolled for their ISO/IEC 200000 Foundation Training Program. The program has really helped me and I was able to get back to work and put all the knowledge that I knew.


Mr. Shashikant Yadav

Senior Engineer

Being an IT Service Manager I wanted to increase my knowledge and skills on the subject. Hence I signed up for Vinsys’ ISO/IEC 200000 Certification course. After finishing the program, my performance has increased and I was able to work more efficiently. I would love to thank Vinsys for helping me out.


Ernest Williams


I had joined Vinsys’ ISO/IEC 200000 Foundation Training Program to learn something new that would help me at work. Hence, I had joined the Program at Vinsys. The ISO/IEC module had a comprehensive study material that made it simpler to understand the tasks involved while implementing ISO/IEC 200000.

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