ITIL® 4 Foundation Training Course in New York, NY

ITIL4 Foundation Certification

Get started with an end-to-end operating model for creating, delivering, and continually improving your tech-enabled products or services through our 3-day entry-level ITIL® 4 Foundation course. This course enables IT practitioners, leaders, and support staff with a practical understanding of the key concepts, principles, practices, and common language for the successful management of modern IT-enabled services. Our ITIL® 4 Foundation training course in New York also prepares candidates for the ITIL® 4 Foundation certificate exam. This course is designed to comply with the ITIL® 4 best practice service value system. Vinsys' PeopleCert-accredited trainers cover all the significant aspects while also preparing you for the ITIL 4 Foundation credential.


  3512 Ratings

               7873 Participants

Group Discount

Upto 15% OFF

Peoplecert Accredited Organization

Exam Fee Included

Earn 16 PDUs After Course Completion

99.3% Exam Pass Rate

ITIL® 4 Foundation course overview in New York

Vinsys' authorized ITIL information technology service management course provides a holistic approach to facilitating the co-creation of value with customers and other stakeholders in the form of products and services. In addition, it focuses on the guiding principles of ITIL 4, four dimensions of Service Management, and critical concepts from Lean/Agile/DevOps while explaining their relevance for delivering business value.
The in-depth training describes how ITIL 4 practices maintain the value brought by the current ITIL processes and expand for integration with various areas of IT service management.
ITIL® contributes to the world’s largest framework for implementing IT Service Management. ITIL version 4 delves into the concept of Service Value System (SVS), which provides a complete view of how ITSM can contribute to business value and how to leverage concepts from models such as DevOps, Lean IT, Agile, and Organizational Change Management. This is a foundational-level course to help you learn the dimensions, guiding principles, and best practices of ITIL® 4.
ITIL® 4 Foundation Certification is mandatory before you apply for any of the Strategic Leader or Managing Professional certifications. This training program in New York also prepares you for the ITIL® 4 Foundation exam.

Our ITIL course also prepares you for the ITIL 4 Foundation certification exam. 

Note: Vinsys provides ITIL certification training in combination with ITIL exam. You earn 16 PDUs after course completion.

Course Curriculum


  • Individuals interested in understanding the key concepts of IT and digital service delivery.
  • The ones willing to help organizations in embracing the new service management culture.
  • Professionals starting their ITIL 4 journey or looking to update the existing ITIL know-how. 
  • IT Practitioners, IT Project/Team Members, Support Staff, Application Developers, Business Process Analysts, Network Operators, System Integrators, IT Managers, IT Architects, IT Leaders, and many more.
  • Those who wish to complete the ITIL 4 Foundation accreditation. 

Eligibility Criteria

Candidates do not need to fulfill any criteria to apply for the ITIL 4 Foundation Course. Any individual aspiring to gain knowledge of the ITSM best practices can take up this course. It offers great benefits to both IT professionals as well as non-IT professionals.

Course Objectives

  • Understand how modern IT/Digital service organizations operate.
  • The role of value streams in increasing speed/efficiency.
  • Cultural/Behavioral principles in benefiting the broader organization.
  • Utilizing commonly-used service management terms/concepts.


  • Foundational knowledge of IT environment, services, and terminology.

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Training Options


Instructor-Led Session

  • 3 days Instructor-led Online Training
  • Experienced Subject Matter Experts
  • Approved and Quality Ensured training Material
  • 24*7 leaner assistance and support


Customized to your team's need

  • Customized Training Across Various Domains
  • Instructor-Led Skill Development Program
  • Ensure Maximum ROI for Corporates
  • 24*7 Learner Assistance and Support

Course Outline

  • Service.
  • Utility.
  • Warranty.
  • Customer.
  • User.
  • Service management.
  • Sponsor.
  • Cost.
  • Value.
  • Organization.
  • Outcome.
  • Output.
  • Risk.
  • Utility and Warranty.
  • Service offering/relationship management/provision/consumption.
  • The nature, use, and interaction of the guiding principles.
  • Focusing on value.
  • Starting where you are.
  • Progressing iteratively via feedback.
  • Collaborating and promoting visibility.
  • Thinking/Working holistically.
  • Keeping it simple/practical.
  • Optimizing and automating.
  • Organizations and people.
  • Information and technology.
  • Partners and suppliers.
  • Value streams and processes.
  • Explaining the ITIL service value system.
  • The activities of the service value chain and how they interconnect.
  • The interconnected nature of the service value chain and its support for value streams.
  • Planning/Improving/Engaging.
  • Designing and transitioning. 
  • Obtaining and building.
  • Delivering and supporting.
  • Information security management.
  • Relationship/Supplier/Availability management.
  • Capacity/Performance management.
  • IT asset management.
  • Service continuity management.
  • Monitoring/Event management.
  • Release management.
  • Service configuration management.
  • Deployment management.
  • Continual improvement.
  • Incident/Problem management.
  • Service request management.
  • Service Desk/Service Level management.
  • Availability.
  • IT asset.
  • Event.
  • Configuration item.
  • Change.
  • Incident/Problem.
  • Known error.
  • 7 ITIL practices.
  • The continual improvement models.
  • Change control.
  • Incident/Problem management.
  • Service request management.
  • Service Desk/Service Level management.

Course Reviews


Vinsys is an Axelos Authorized Training Partner (ATP). ITIL4 Foundation training in New York is a well-structured training program that delivers precise content through flexible training schedules for focused yet convenient learning. Vinsys trainers possess 12+ years of experience in the domain while also being capable of relating ITIL4 concepts to real job scenarios. Our ITIL4 Foundation students exhibit 98% exam success rate.

ITIL4 Foundation is a credential that validates your knowledge of ITIL practices for ITSM. The foundation training gives professionals an understanding of the basic concepts, ITIL best practices and the framework. This training also prepares you for the ITIL4 Foundation Certification exam.

To earn your ITIL4 Foundation certificate,
•    Take the ITIL v4 certification training from an Authorized Training Partner
•    Appear for the ITIL4 Foundation exam
•    Score at least 65% in the exam

The ITIL 4 Foundation examination charges are included with Vinsys' certification training.  

The five stages covered in ITIL4 Foundation training are:
•    Service Strategy
•    Service Design
•    Service Transition
•    Service Operation
•    Continual Service Improvement

The ITIL4 Foundation certification has a lifelong validity.

This course is intended for individuals who aim to gain ITIL4 framework knowledge and want to enhance IT service management in their organizations. 

Information Technology Infrastructure Library (ITIL) is the globally-acknowledged ITSM framework used across industries. It brings vendor-neutral processes drawn from public/private sectors, aligns IT service deliveries with your business requirements, and enables you to benefit from best practices in IT. Overall, the framework leads to enhanced service management, improved quality, flexibility, adaptability, better customer satisfaction, and optimal value-extraction from your digital services.

ITIL helps you understand how services deliver value in organizations. It explains managing efficient IT support services while focusing on standardization, selection, planning, delivery, timely maintenance, and cost-reduction.  You learn the global language used within ITSM for effectively communicating with colleagues or other ITSM professionals and improve your salary prospects considerably.

It is recommended that you take ITIL4 Foundation to transition. Due to the addition of new material in ITIL 4 Foundation, a single exam is needed to assess your knowledge.

4: ITIL Foundation, ITIL Managing Professional, ITIL Strategic Leader & ITIL Master.

A 60-minutes-long exam with 40 multiple-choice questions.

65% (26 out of 40 marks). 

No, you may use PeopleCert Online Proctoring and take the exam from the comfort of any location of your choice. 

Besides being a highly-respected Individual/Corporate IT learning provider, Vinsys is also admired as the top PeopleCert-accredited ITIL training partner. Its unmatchable offerings, accredited instructors, customizable skilling programs, and round-the-clock learner support ensure the most detailed upskilling experiences, a must for capitalizing on valuable ITIL opportunities.