ITIL® Practitioner Certification Training

ITIL® Practitioner also covers three key areas crucial for success of any improvement initiatives:

Learning Objectives -

• Organizational Change Management
• Communication
• Measurement and Metrics.
• 9 guiding principles across the ITIL® Lifecycle
• Focus on Value, Design for experience, Start where you are, Work holistically, Progress iteratively, Observe directly, Be transparent, Collaborate, Keep it simple

The ITIL® Practitioner is a training course for professionals who wish to prosper with the next level qualification after completing the ITIL® Foundation and those who are equipped with the basics of IT Service Management. This training course is aimed at upskilling professionals who are employed in the following roles:

• Project Director/Project Manager
• Quality Assurance Manager
• IT Director
• Vice President
• Process Owner
• Quality Assurance Manager
• IT Operations Manager
• Change Manager

Interested candidates must hold an ITIL® Foundation Certificate in order to appear for the ITIL® Practitioner exam.

1. Service Management Concepts

• Adopt and adapt
• VOCR: value, outcomes, costs, and risks

2. Guiding Principles

• Focus on value
• Design for experience
• Start where you are
• Work holistically
• Progress iteratively
• Observe directly
• Be transparent
• Collaborate
• Keep it simple

3. Service Improvement Approach

• What is the vision?
• Where are we now?
• Where do we want to be?
• How do we get there?
• How do we know we’ve arrived?
• How do we keep the momentum going?

4. Organizational Change Management (OCM)

• What is OCM?
• Sources of resistance
• People transition
• Stakeholder management
• Sponsor management
• Resistance management
• Reinforcement

5. Metrics and Measurements

• CSFs and KPIs
• Metric cascades and hierarchies
• Metric categories
• Assessment
  Reporting

6. Communication

• Issues caused by poor communication
• Benefits of good communication
• Communication essentials
• Communication principles
• Communication types

7. Tips for Success on the ITIL® Practitioner Exam

8. Sample Exam

• To understand service management concepts as important stimulators of CSI
• To utilize ITSM guideline principles in real job scenarios
• To analyze measurement and metrics to enable successful CSI implementation
• To establish effective communication
• To apply change management in organizations in support of CSI
• To prepare for the ITIL® Practitioner certification exam

What is ITIL® Practitioner Certification?

ITIL® Practitioner Certification is designed to educate professionals on the practical application of the ITIL® framework into real business scenarios. It makes implementation smooth and effective with enhanced performance efficiency. This certification allows individuals to observe well-prescribed guidelines for implementing ITIL® into the existing business models so that it is aligned with the business goals.

Does the ITIL® Practitioner Certification expire?

No. ITIL® Practitioner Certification is valid through lifetime and does not require recertification.

Do you provide study material for ITIL® Certification training?

Yes, of course! We provide hard as well as soft copies of training material so that our students keep pace with the learning gained in the training sessions.

Will I get a certificate at the end of this course?

Yes. Vinsys provides course completion certificates to candidates who successfully clear the ITIL® practitioner certification exam.

What are the prerequisites for ITIL® Practitioner Certification?

Candidates are required to pass the ITIL® Foundation Certification exam and produce proof of the same before applying for this course. A descent knowledge of ITIL® will be an added advantage to understand this course better.

Who will be my trainer for this course?

Mr. Ajit Joshi will conduct training sessions for the ITIL® Practitioner Certification training course. He is a well-learned, expert professional and has trained more than 2000 students on different versions of ITIL®. You can be rest assured of his training delivery style and promptness in attending to your queries.

Why should you join Vinsys for this course?

Vinsys guarantees success. Training with us provides candidates with a privilege of getting trained by industry expert trainers and studying from well-crafted study material. Vinsys training schedules are flexible and we keep our students first while deploying a training strategy.

• Hi-tech classroom as well as virtual training environments
• Story-based learning
• Practical approach
• Flexible hours of training
• 100% exam preparation guidance

ITIL® Practitioner Exam follows the following pattern:

No. of questions: 40

Question pattern: Multiple choice

Exam duration: 135 minutes

Passing criteria: 28 marks out of 40 (70%)

Exam Type: Open book

The ITIL® Practitioner Training can be taken at any level in the ITIL® certification scheme after passing the ITIL® Foundation exam. It elaborates the Continual Service Improvement (CSI) approach and covers these three crucial areas for successful improvement initiatives: Communication, Organizational Change Management, and Measurement & Metrics.

The content of this course highlights the importance of adopting the ITIL® principles into businesses and tailoring ITIL® guidance to their specific business needs and scenarios. The course revolves around identifying, understanding and delivering value improvement programs efficiently at workplaces.

Vinsys, a PeopleCert accredited training organization (ATO), for delivering ITIL® training is a comprehensive course that will educate you on the 9 guiding principles for the successful implementation of CSI.

ITIL® Practitioner Certification can be taken at any stage of ITIL® certification and is complementary to all the levels from the ITIL® certification scheme. It just ensures that ITSM is working in alignment with the long-term business goals and objectives.

• Individuals must hold the ITIL® v3 Foundation (ITIL® v2 Foundation + v3 Bridge) or an ITIL® 4 Foundation certificate
• ITIL® Practitioner is independent of the ITIL® Intermediate level certifications
• ITIL® Practitioner offers 3 credits towards ITIL® Expert qualification
• This course offers 15 points towards maintaining ITIL® digital badge

ITIL® Practitioners are hired for their explicit knowledge and practical approach to adopting the ITIL® framework and focuses on 9 guiding principles. The course enables professionals to focus on the CSI approach and effectively implement it to core problem areas in order to achieve operational excellence.

It also trains aspiring professionals on:

• Applying CSI approach and ITSM guiding principles in a specific organizational context
• Explaining the concepts of various ITSM principles with a view to establishing a well-structured service improvement process
• Maintaining efficient communication
• Aligning ITIL® framework with other methodologies and frameworks
• Applying organizational change management to support CSI

Vinsys is a professional training organization that focuses on imparting essential theoretical as well as practical knowledge to aspirants. We enable successful trainings that are conducted in a result-oriented manner so that every candidate achieves their certification goals in the easiest way possible.

Our world-class trainers ensure that concepts are learned clearly with the skill to implement those learnings in real-world scenarios. We also provide accredited study material that is crafted and consistently revised for updates along with exam preparation guidance.

• 600,000+ professionals benefitted worldwide
• Skill-based learning
• Professionally trained, industry-expert trainers
• Flexible hours of training
• 98.5% exam pass rate
• Tech-enabled training environment
• Interactive sessions
• Mock exams & practice material