ITIL® Practitioner Certification Training

ITIL® Practitioner also covers three key areas crucial for success of any improvement initiatives:

Learning Objectives -

• Organizational Change Management
• Communication
• Measurement and Metrics.
• 9 guiding principles across the ITIL® Lifecycle
• Focus on Value, Design for experience, Start where you are, Work holistically, Progress iteratively, Observe directly, Be transparent, Collaborate, Keep it simple

The ITIL® Practitioner Certification Course will be of interest to:

• Individuals who have their ITIL® Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate)
• IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
• A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.

The exam is based on various elements of the ITIL® core material, from the Planning to Implement Service Management publication, and supplementary guidance that is being authored covering practical application techniques in more detail.At a high level, the following areas are covered by the qualification: Area Description

CSI Approach

• Using the CSI Approach as an organizing framework to lead a person and/or team through practical adoption of ITIL®/ITSM guidance. Includes selected specific methods and techniques to use during particular steps of the approach.

Guiding Principles

• A set of broad principles that should be used to guide decisions and actions when adopting ITIL®/ITSM – typically as a person and/or team moves through the steps of the CSI Approach.

Critical Competencies

• Three areas in which it is critical for a practitioner and/or organization to have and apply competencies in order for them to be successful in adopting the ITIL®/ITSM guidance:
• Communication
• Measurement & Metrics
• Organizational Change Management

• Introducing Organizational Change Management through ITIL® Practitioner Certification Training
• Improved Communication by understanding the nuances of an ITIL® practitioner Course
• Measurement and Metrics.9 guiding principles across the ITIL® Lifecycle
• Learning to Focus on Value, Design for experience, Start where you are, Work holistically, Progress iteratively, Observe directly, Be transparent, Collaborate, Keep it simple through all inclusive study material of the ITIL® Practitioner Course

What is ITIL® Practitioner Certification?

• This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.

What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?

• Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate

What is the duration of training?

• Training duration is 2-3 days.

Do you provide certificates on successfully completing the course?

• Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.

When are the classes conducted?

• All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.

What all is included in the course?

• Along with facilitating training sessions, we provide required course material and practice questions for exam preparation

Who conduct the training sessions?

• Training sessions are facilitated by certified experts having practical working experience as well as training experience.

Why one should join Vinsys?

• We are Accredited Training Organization
• Experiential Education
• Experienced Industry Experts
• Accredited course material
• Quality Courseware
• Post training support

• Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
• It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance in preparation for the examination
• The exam will be a scenario-based multiple-choice exam supported by a case study that tests the candidate’s ability to apply the knowledge and skills studied in the best possible way.
• The examination is scenario-based i.e. the questions relate to a case study. This case study (referred to as the ‘Scenario’) is the same for all sample and official exams.
• The Scenario is included in the Scenario Booklet along with 6 sets of additional information necessary to answer each section of questions
• There are 6 sets of multiple choice questions (MCQs) in the Question Booklet, and each set tests particular learning outcomes from the candidate’s course of study
• There are 40 questions in total and each question is worth 1 mark
• Pass score is 28/40 or 70%

Candidates for this course must:

• Hold an ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
• There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
• It is also strongly recommended that candidates:
• Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended
• Have exposure working in the service management capacity within a service provider environment,
• It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification.