ISO/IEC 20000 Lead Implementer Training Program

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ISO/IEC 20000 is recognized as the first international standard for IT service management, which states the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS, ISO/IEC 20000 Lead Implementer Training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an IT Service Management System (ITSMS) based on ISO/IEC 20000. During this training course, you will also gain a thorough understanding of the best practices of IT Service Management Systems and consequently improve an organization’s IT processes and/or services, effectiveness and overall performance.

4.5/5

(2000 Ratings)

10000

  • Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory framework
  • Master the concepts, approaches, methods and techniques used for the implementation and effective management of an ITSMS
  • Learn how to interpret the ISO/IEC 20000-1 requirements in the specific context of an organization
  • Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an ITSMS
  • Acquire the expertise to advise an organization in implementing IT Service Management System best practices

  • Managers or consultants involved in IT Service Management
  • Expert advisors seeking to master the implementation of an IT Service Management System
  • Individuals responsible for maintaining conformance with ITSMS requirements
  • ITSMS team members

 

 

  • Introduction to ISO/IEC 20000 and initiation of an ITSMS
  • Plan the implementation of an ITSMS
  • Implementation of an ITSMS
  • ITSMS monitoring, measurement, continuous improvement and preparation for a certification audit
  • Certification Exam

By holding a ISO/IEC 20000 Lead Implementer Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement ISO/IEC 20000 in an organization. This course will also gain a thorough understanding of the best practices of IT Service Management Systems and consequently improve an organization’s IT processes and/or services, effectiveness and overall performance..

Candidate will explore,

  • Fundamental principles and concepts of an IT Service Management System (ITSMS)
  • IT Service Management System (ITSMS)
  • Planning an ITSMS implementation based on ISO/IEC 20000-1
  • Implementing an ITSMS based on ISO/IEC 20000-1
  • Performance evaluation, monitoring and measurement of an ITSMS based on ISO/IEC 20000-1
  • Continual improvement of an ITSMS based on ISO/IEC 20000-1

Mr. Prasad Manohar Lele, COBIT® ITIL Expert ® ISO 20000 LA®

ITSM Consultant

 

  • 19 + years of experience across IT Service Management, IT Process Implementation & Audit, IT Projects, IT Governance, IT Risk & Compliance Management
  • He is a certified ITIL Expert, COBIT Implementation, ISO 20K Lead Auditor
  • He has trainer more than 1500 students till date on various ITSM frameworks.
  • He is part of Vinsys ISO audit Team and contributed to many audits performed in last 3 years.

  • ISO/IEC 20000 Lead Auditor

  • Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory framework
  • Master the concepts, approaches, methods and techniques used for the implementation and effective management of an ITSMS
  • Learn how to interpret the ISO/IEC 20000-1 requirements in the specific context of an organization
  • Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an ITSMS
  • Acquire the expertise to advise an organization in implementing IT Service Management System best practices

  • Managers or consultants involved in IT Service Management
  • Expert advisors seeking to master the implementation of an IT Service Management System
  • Individuals responsible for maintaining conformance with ITSMS requirements
  • ITSMS team members

 

 

  • Introduction to ISO/IEC 20000 and initiation of an ITSMS
  • Plan the implementation of an ITSMS
  • Implementation of an ITSMS
  • ITSMS monitoring, measurement, continuous improvement and preparation for a certification audit
  • Certification Exam

By holding a ISO/IEC 20000 Lead Implementer Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement ISO/IEC 20000 in an organization. This course will also gain a thorough understanding of the best practices of IT Service Management Systems and consequently improve an organization’s IT processes and/or services, effectiveness and overall performance..

Candidate will explore,

  • Fundamental principles and concepts of an IT Service Management System (ITSMS)
  • IT Service Management System (ITSMS)
  • Planning an ITSMS implementation based on ISO/IEC 20000-1
  • Implementing an ITSMS based on ISO/IEC 20000-1
  • Performance evaluation, monitoring and measurement of an ITSMS based on ISO/IEC 20000-1
  • Continual improvement of an ITSMS based on ISO/IEC 20000-1

Mr. Prasad Manohar Lele, COBIT® ITIL Expert ® ISO 20000 LA®

ITSM Consultant

 

  • 19 + years of experience across IT Service Management, IT Process Implementation & Audit, IT Projects, IT Governance, IT Risk & Compliance Management
  • He is a certified ITIL Expert, COBIT Implementation, ISO 20K Lead Auditor
  • He has trainer more than 1500 students till date on various ITSM frameworks.
  • He is part of Vinsys ISO audit Team and contributed to many audits performed in last 3 years.

  • ISO/IEC 20000 Lead Auditor
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Reviews

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Mr.Pravin Pawar

Manager

Being an Information Security Officer I wanted to upgrade my skills in the field and decided to do the ISO/IEC 200000 Lead Implementer Certification which would help me learn something new and would also help me in my Progress. Thus, I chose Vinsys as my Training Centre considering the importance of the Certification


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Mr. Shashikant Yadav

Senior Engineer

I had been working as an Information Security Manager for almost 6 years. I wanted to increase and learn something that would help me progress in my work. I had heard of Vinsys and decided to try them out.


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Ernest Williams

Estimator

Taking up the ISO/IEC 200000 Lead Implementer Training Program helped me understand the practicalities involved when setting up a typical management system framework that conforms with the standards of setting up policies, processes and procedures for ISMS. Thank you Vinsys for the knowledge shared.


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