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MB-210T01 Course Overview
Microsoft Dynamics 365 For Customer Engagement for Sales Associate is a 01-day course consisting of 04 modules aiming at customer engagement, generating more leads, and streamlining the sales cycle. A comprehensive program will develop your efficiency in tracking data against sales goals, automating best practices, devising best action strategies, and handling clients and potential customers more efficiently. You will discover how to help sales employees by utilizing the application’s available automation and customization capabilities.
Besides, you will have in-the-moment insights about your customers with sentiment analysis and guide them to the right product using guide selling. It will help you build relationships by connecting with sellers and customers through preferred communication channels with Microsoft Dynamics 365 Sales.
Course Curriculum
Target Audience
- Customer engagement functional consultant
- Subject matter experts
- Business Stakeholders
- IT professionals
- Sales executives
- Professionals starting their career in Dynamics 365 customer engagement
Prerequisites
- The professionals enrolling for the course should be familiar with business applications and be keen on customizing the application for implementation in your organization.
Course Objectives
- Estimate and install to configure the Dynamics 365 customer engagement application
- Identify the possible sales scenarios
- Configure product catalog
- Measure and evaluate the complete sales cycle
- Devise analytics tools on the customer data
- Support and manage customer records.
About the Exam
You require passing MB-210 examination after the competition of this course to gain the Microsoft Dynamics 365 FOR Customer Engagement for Sales Associate Certification.
- Exam Title: Microsoft Dynamics 365 for Customer Engagement for Sales Associate (MB-210)
- Test format: Multiple choice
- Passing score: 70%
- Retake fee: USD 99 +Taxes
- Delivery option: Online (Proctored)
Training Options
ONLINE TRAINING
Virtual Instructor-led Sessions
- Instructor-led Online Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured Training Material
- 24*7 Leaner Assistance And Support
CORPORATE TRAINING
Customized According To Team's Requirements
- Customized Training According to Requirements
- Instructor-Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
Course Outline
- Configuring Sales
- Manage customers
- Working with Opportunities
- Embedded intelligence
- Playbooks
- Integrated sales tools
- Order processing overview
- Manage product catalog
- Create and manage quotes
- Create and manage orders and invoices
- Overview
- Power BI
- AI for sales
Course Reviews
Jeffrey Rivera
Engineer
Mark Evans
Engineer
FAQ's
The course is of one-day duration.
Classes start at 9:00 am and end by 5:00 pm. The course module gets covered in the eight hours class.
Vinsys aims at bringing the best to the learners. We offer a wide range of related courses for better guidance and professional growth. Other related courses include Microsoft Dynamics 365 Fundamentals (ERP) and Microsoft Dynamics 365 (CRM)
The exam fees are included in the course fees only for the first course attempt post which, if the professional has to appear for the exam again, then a fee of USD 99 + taxes must be paid by you.
The course content can help clear the Microsoft Dynamics 365 Sales Functional Consultant Associate Certification. The course module contains information on the topics included in the certification examination.
Yes, the course is designed for both new graduates and experienced professionals.
Yes, you will get the course material.
Yes, you can cancel the course until 48 priors to the day of your sessions.
You can start by viewing excellent tutorials and videos provided by Microsoft.
If you get stuck or don’t have the time, Vinsys would love to partner with you to help you overcome your obstacles.
Thankfully, Dynamics 365 is fully integrated with the Office 365 platform.
Dynamics 365 Sales enables salespeople to build strong relationships with their customers, take actions based on insights, and close deals faster.
You can start by signing up with our CRM experts to learn about your Dynamics 365 journey.
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