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Implement Salesforce Field Service Certification Training
Salesforce Field Service Certification
Salesforce Field Service Certification
Looking for an opportunity to implement field service lightning for AW computing? You are in the right place. Let’s dive right into it!
Implementing the Salesforce Field Service course helps you build a structured set of skills in
Course Designed According To Requirements
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Implement Salesforce Field Service Course Overview
Implement Salesforce Field Service is a 3-days course consisting of 11 modules. The course is extensive and interactive for you to ensure that the learning process is efficient. You will know the right questions to what to ask before implementing field service lightning and utilizing the dispatcher console. With the precise course modules, you can understand technicians way of managing service appointments with the help of a mobile application. In the course, you can learn about configuring common features of the FSL mobile application to have a solid understanding of Salesforce Administrator.
You will get the Salesforce Field Service Certification after clear the examination.
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Course Objectives
- You can get a clear idea of the setting up process of Field Service Lightning.
- You can understand the components, data models, and capabilities of Field Service Lightning
- Before implementing Field Service Lightning, you shall have a clear idea of the questions.
- Be able to use the Dispatcher Console.
- Understanding the technical management of the service appointment on the Field Service Lightning application.
- Be able to configure the features of the Field Service Lightning mobile application.
Target Audience
- Implementation Consultants
- Salesforce Administrators
- Any employee working with Field Service Lightning
- Individuals are interested in taking their career ahead in Field Service Lightning.
Prerequisites
You can enroll for this course with prior knowledge about:
- Attained the Salesforce Administrator Certification
- Understanding of Service Cloud.
Course Outline
Module 1: Course Orientation
- Course Introduction
- Certification Overview
- Field Service Lightning (FSL) Definitions and Video
Module 2: Welcome to AW Computing
- Explain the Business Reason Why AW Computing Has Purchased FSL
- Identify Field Service Management Challenges and Determine How FSL Can Overcome Those Challenges and Meet KPIs
- Describe What Connected Field Service Looks Like
- Reference Your Action Items for the Course
Module 3: FSL Overview
- Explain the Main Components, Capabilities, and the Data Model of FSL
Module 4: Set Up FSL - Initial Configuration
- Identify the Features Within the Field Service Settings Tab
- Identify the Permission Sets We Assign to Each License, the Profiles and Permission Sets We Assign to Our Users, and Why We Do This
- Describe Geocoding and Data Integration Rules Within FSL
- Complete Prerequisite Exercises
Module 5: Plan for FSL
- Ask the Essential Questions Before Setting up FSL
Module 6: Set Up FSL - Main Elements
- Set Up All FSL Main Elements
- Define Operating Hours
- Explain Service Territories
- Recognize the Importance of Required Skills
- Discuss How Work Orders Behave and Interact with Other Objects
- Explain maintenance plans
- Explain the Service Resources Data Flow
- Describe the Field Service Location and Product Data Flow
Module 7: Set Up FSL - Scheduling and Policies
- Complete All Exercises Related to FSL Scheduling and Policies
- Identify Work Rules and Service Objectives
- Identify Scheduling Policies Included in FSL
- Define the Difference Between the Service Appointment and Work Order
Module 8: Set Up FSL - Contractors
- Complete All Exercises Related to Contractors
- Explain Capacity with Contractors and How to Give Contractors First Preference
- Describe the Service Appointment Lifecycle and Related Status Transitions
Module 9: Explore the Dispatcher Console
- Complete All Exercises Related to the Dispatcher Console
- Explore the Capabilities of the Dispatcher Console
- Book and Manage Service Appointments
- Track and Monitor Service Resources
- Describe the Schedule Optimization Model
Module 10: Go Mobile with Field Technicians
- Explain the Business Flow of a Case to Work Order to Service Appointment
- Identify the Key Tasks Performed by Each Field Service Role (Customer, Agent, Dispatcher, Field Tech, and Admin)
- Describe How Field Technicians Manage Their Service Appointments Using the FSL Mobile App
- Configure common features of the FSL mobile app
- Complete Reporting and Mobile Exercises
Module 11: Review and Resources
- Test Your Knowledge with FSL Review Questions
- Access FSL Resources
About The Exam
Learners must clear the exam to get the Salesforce Field Service Certification. The details of the examination include:
- Exam title: Salesforce Field Service Certification
- Exam code:
- Number of questions: 60
- Duration: 90 minutes
- Test format: Multiple choice
- Passing score: 70%
- Retake fee: USD 200 +Taxes
- Delivery option: Online (Proctored)
Choose Your Preferred Mode
ONLINE TRAINING
- Instructor led Online Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured training Material
- 24*7 learner assistance and support
CORPORATE TRAINING
- Customized Training Across Various Domains
- Instructor Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
FAQ’s
What is the course duration?
The course is of three days duration.
Is the exam fee included in the course fee?
Yes, the course fee does include the examination fee. However, if you want to retake the exam, additional fees of USD 200 + taxes will have to be paid.
Is the training too basic, or will it help me dive deep into technology?
The course depth is dependent on your role and requirements in the company. You can start from fundamentals to highly specialized training courses.
Will I get access to the course material after completion of the course?
You will get access to the pdf and other course material even after the course completion. However, access to class recordings is limited only to the course duration.
Is hands-on training included in this course?
Yes, hands-on training is included in the course. Vinsys understand the importance of hands-on training and also included practical sessions for you.
Do Vinsys offer career/course guidance?
Yes, we offer career/course guidance to enrolled learners.
Are the courses and support materials up-to-date?
Our team continuously works with vendors to evaluate and refresh the course material.
Can I pay for the course from a website?
Yes, you can pay from the course page.
Do I have to bring my laptop?
It is not mandatory but recommended.
Why Vinsys
Seasoned Instructors
Official Vendor Partnerships
Authorized Courseware
3,000+ Courses & 2,000+ Modules
In Synch with Tech-advancements
Customizable Blended Learning Options
Reviews
My team has exceeded the goal of the month! They can handle reporting and optimization levels independently without my help. The course knowledge shall bring efficiency to the organization. Grateful to Vinsys!
Carter KimTechnical Lead
I learned about the Salesforce application and various configurations related to the application. The expert-led classes helped me understand the concepts better. I also got Assistance from Vinsys regarding the challenges I faced in the practical session. Informative training, Vinsys!
Dylan RuizManager
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