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This instructor-led virtual ITIL® Foundation Version 5 course is aimed for professionals who want to build a strong foundation in digital product and service management and understand how modern IT-enabled services deliver value in today’s fast-changing, AI-driven business environment.
The ITIL® Foundation (Version 5) course in India is designed meticulously for professionals who want to develop a strong understanding of modern digital product and service management and how organizations create value through effective service delivery. This program introduces the latest ITIL framework principles and provides structured knowledge for individuals looking to work confidently in IT-enabled and digitally driven environments.
The course begins by establishing a clear understanding of ITIL’s core concepts, including value creation, service relationships, value co-creation, and continual improvement. Participants learn how modern organizations design, deliver, and support digital products and services while balancing outcomes, risks, costs, customer experience, and sustainability. The program explains how ITIL aligns service management with business priorities, helping professionals contribute to consistent and measurable service performance.
As the training progresses, learners explore the ITIL Service Value System (SVS) and its role in connecting guiding principles, governance, value chain activities, and management practices. The course also introduces the four dimensions of product and service management-Organizations & People, Value Streams & Processes, Information & Technology, and Partners & Suppliers-offering a holistic view of how services function across an organization.
A key focus of the program is understanding the digital product and service lifecycle, from discovery and design to delivery, operations, and ongoing support. Participants also gain exposure to Value Stream Mapping and Management, helping them understand how to identify workflows, improve service flow, and reduce inefficiencies across end-to-end operations.
By the end of the course, learners gain the knowledge required to apply ITIL concepts in real business environments, support service improvement initiatives, and prepare confidently for the ITIL® Foundation (Version 5) certification exam.
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The ITIL® Foundation (Version 5) certification exam is designed to assess your understanding of key ITIL concepts, including digital product and service management, the ITIL Service Value System, guiding principles, lifecycle thinking, and continual improvement. The exam follows a structured multiple-choice format and is suitable for professionals across all career stages who want to validate their ITIL knowledge.
This exam is conducted through PeopleCert and is globally recognized across industries.
What is the ITIL® Foundation (Version 5) course about?
The ITIL® Foundation (Version 5) course introduces professionals to modern digital product and service management concepts. It explains how organizations create value through service relationships, lifecycle management, value streams, and continual improvement using the latest ITIL framework.
Who should attend this ITIL V5 training?
This training is suitable for IT professionals, service management teams, project managers, process owners, and business professionals involved in IT-enabled services or digital transformation initiatives.
What key topics are covered in the ITIL 5 course?
The course covers value co-creation, service relationships, service offerings, the four dimensions of service management, product and service lifecycle, Service Value System, guiding principles, value chain activities, management practices, and continual improvement.
Are there any prerequisites to join this ITIL Version 5 course?
No formal prerequisites are required. However, basic knowledge of IT services or business operations can be helpful for better understanding.
What is the ITIL 5 exam format?
The exam includes 40 multiple-choice questions, has a 60-minute duration, and is closed book.
What is the passing score for the ITIL 5 exam?
You need a minimum score of 65% to pass.
Is this ITIL 5 certification valid worldwide?
Yes, this certification is globally recognized and valued across industries such as IT services, banking, telecom, consulting, and government organizations.
Will I receive official study material for ITIL 5 Certification?
Yes, learners get access to official learning resources such as the eBook and exam preparation support depending on the selected training package.
How long is the ITIL V5 certification valid?
The certification remains valid for 3 years. Renewal requires 60 CPD points or completing an eligible certification within the same product suite before expiry.
Why choose Vinsys for this ITIL V5 training?
Vinsys delivers this training through certified ITIL trainers with a strong focus on practical understanding, not just exam preparation. Learners benefit from structured sessions, real-world service management examples, and clear guidance on ITIL concepts like value streams, lifecycle management, and continual improvement. With flexible delivery modes and dedicated learner support, Vinsys ensures professionals gain relevant skills and confidence for certification success.
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