Functional Certification Training

Having decided the goals and having finalised the action plan, performance management safeguards the work processes and results for ensuring desired outcome. While performance appraisal is a periodic event, the performance management cycle is incessant and continuously ongoing, wherein the teammates and managers frequently discuss the concerns and have a 360 degree feedback on their work and result. Our training program highlights the fundamentals in people development, about being a coach and mentor of your teammates and using feedback as a tool for improving efficiency. This program can be customised to accommodate a variety of goals, depths and competencies depending on your requirements.

In statistics, trends of past are taken as a basis for forecasting future trends. Similarly, studying an individual’s behavioural patterns in mundane and critical situations of past (by asking pertinent questions about an event) gives valuable help in understanding future behavioural patterns of that person. The resulting answers help is assessing a candidate’s suitability for a job and the organisation. Our training program concentrates on how to design a structured interview, probe effectively and evaluate, whether a prospective employee is in keeping with the ethos and values of your organisation. This program can be customised to accommodate a variety of goals, depths and competencies depending on your requirements.

With design thinking process, teams get a better understanding of users, question the reliability of assumptions and come up with innovative solutions through experimentation. This process sheds off the total dependency on past data for deciding upon solutions and strives to translate innovation into reality through blue sky thinking. With our training program, learn how design thinking will smoothen your organisation’s path for brand recognition and employee engagement – it is a holistic approach catering to internal and external stakeholders along with the synchronisation of work processes. This program can be customised to accommodate a variety of goals, depths and competencies depending on your requirements.

An interview is the age-old technique for finding and finalising suitable candidates for your organisation, which can come to fruition only if carried out with due diligence. The qualifications of an aspirant are apparent from the provided certificates and testimonials, but an interviewer has to drill down great deal, in order to ensure whether the behavioural traits are in keeping with the profile. With our training program, learn and hone your interviewing skills by understanding the etiquette of an interviewer and result-oriented structuring of probes and questions. This program can be customised to accommodate a variety of goals, depths and competencies depending on your requirements.

After having hit the books, an interview is the first step for your career path, which is always accompanied with excitement and anxiety. Interview is a multi-staged process for assessing a candidate’s subject-matter expertise as well as behavioural traits and attributes. Our training program ‘My first interview’ covers the entire gamut of the different stages of an interview and the competencies sought after and expected thereby. Understand the importance of attire and proper communication, body language and how to carry yourself effectively and gain traction during the interview. This program can be customised to accommodate a variety of goals, depths and competencies depending on your requirements.

In a corporate/ business scenario that demands mutual cooperation, trust and synchronisation, any untoward behaviour can cause disruption and lead to a hostile work environment. Sexual harassment at workplace is a dastardly act on the part of the perpetrator, that causes negative impact not only on the victim but on the overall work atmosphere too. Our training program makes you aware of the activities/ behaviours constituting sexual harassment, taking preventive measures for avoiding it and the legal frameworks (e.g. Vishakha guidelines), procedures and aids in place. This program can be customised to accommodate a variety of goals, depths and competencies depending on your requirements.

A good clientele is a lifeline of any business and therefore, building, sustaining and expanding customer base is one of the paramount organisational processes. The process of Key Account Management or Strategic Account Management is implemented by organisations for managing relationships with strategically-crucial clients. It is a multi-stage process that gives measurable results. Starting with the importance of pre-sales activities crucial for a high conversion rate, our training program demonstrates effective measures for understanding customer needs, addressing customer concerns and issues and customer retention. This program can be customised to accommodate a variety of goals, depths and competencies depending on your requirements.

Administration skills are the attributes that are required not only for keeping the office and its activities in apple pie order, but also for supporting various work processes catering to stakeholders and compliance. An effective administrator has to have a keen eye for monitoring several ongoing fast-paced activities simultaneously. Capable administrators are great assets for an organisation and significantly cause value addition. An individual contributor with administrative skills has higher chances of bagging managerial roles. Our training program intends to inculcate the skills expected from a modern-day administrator – e.g. communication, taking initiative, time management and change management. This program can be customised to accommodate a variety of goals, depths and competencies depending on your requirements.

Employee engagement is a step ahead of employee satisfaction. While employee satisfaction safeguards critical aspects like soothing work atmosphere, avoidance of coasting and reduced employee turnover, employee engagement makes your work force thoroughly self-motivated, pro-active and oriented towards higher achievements. With our training program, learn to manage and modulate your workforce to be filled with organisational values and a perpetual craving for enhanced performance. Identify the characteristics of disengaged employees (who often tend to precipitate themselves in disruptive activities) and learn the corrective measures. This program can be customised to accommodate a variety of goals, depths and competencies depending on your requirements.

Like many aspects of a civilised society, women safety and respect towards them is a shared responsibility. This fact is unfortunately disregarded often. Our training on ‘Women Safety’ elucidates the pre-emptive measures (while working, travelling and lodging) to be taken for avoidance of any mishap and goes further on explaining the methods of dealing with perpetrators that are attempting to inflict harm in any manner whatsoever, which includes self-defence techniques and the knowledge of punitive laws (sections of Indian Penal Code) against crimes on women. This program can be customised to accommodate a variety of goals, depths and competencies depending on your requirements.

Finance is a critical factor that invariably comes into consideration in numerous business processes, activities and decisions. Policies regarding talent management, business development and brand establishment necessarily undergo a screening from the perspective of financial implications, due to which finance-related knowledge always stands in good stead for resources from non-finance background. Our training program is designed to make professionals from various non-finance domains (e.g. Production, Procurement, Sales & Marketing, Human Resource and Procurement) well-versed in basic accounting principles, understanding financial statements and ratios, enabling them to think from finance perspective. This program can be customised to accommodate a variety of goals, depths and competencies depending on your requirements.

Like employee engagement strengthens an organisation’s work processes and rejuvenates its values and ethos, sound vendor management has just as much of a positive impact and hence the importance. It is a comprehensive process including stages from vendor selection, risk assessment, contract negotiation, managing performance and mitigating possible risks. Our training program is directed towards developing your vendor management skills, in order to achieve a win-win situation through collaborative communication and assertiveness. Invigorate the relationship with your stakeholders by engendering mutual confidence, respect and collaboration. This program can be customised to accommodate a variety of goals, depths and competencies depending on your requirements.