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ISO/IEC 20000 Foundation Certification Training
ISO 20000 Foundation Course
Elevate your IT Service Management Skills with Vinsys!
Organisations are continuously investing in automation and cloud services integrated with AI-driven solutions. Technological strides require professionals who are well-versed in these services and solutions efficiently. The professi
ISO/IEC 20000 Foundation Course
Encourage businesses to focus on the best IT Service Management (ITSM)
Showcase your expertise through case studies and frameworks
Build a robust service management system (SMS) to support strategic initiatives
Course Overview
ISO/IEC 20000 Foundation Certification Training course is a two-day course that presents service management concepts and the requirements of ISO/IEC 20000-1 for a service management system (SMS). The case studies, real-time assessment, and expert guidance will help you learn about top management's involvement and activities.
You can easily plan and resource the SMS to control and measure service delivery activities. The course will open up new opportunities for you to differentiate in the job market and provide a competitive edge against your non-certified peers. It covers the fundamentals of IT service management and risk management of services. It focuses on service design, service reporting, policy, catalogues, and other supplier management processes.
By the end of the course, you will be able to document and record supporting the implementation of ITSM and understand the service management boundary to determine its scope. Get ready and enroll in the certification to have the best experience in SMS and ITSM.
You will also obtain a certification after completing the course.
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Course Objectives
By the end of the course, participants will be able to:
- Examine the primary procedures and optimal methods for service delivery, relationship management, and service enhancement.
- Establish a Service Management System (SMS) in compliance with ISO/IEC 20000 should be developed.
- Comprehend the fundamentals of IT Service Management (ITSM).
- Understand the roles and responsibilities necessary for the successful management of IT services.
- Learn to improve one's abilities to facilitate ongoing IT operations initiatives for continuous improvement.
- Develop an in-depth understanding of the structure, concepts, and requirements of ISO/IEC 20000-1:2018.
- Utilise practice questions to effectively prepare for the ISO/IEC 20000 Foundation certification exam.
- Develop the ability to align IT services with business objectives in order to improve the quality and performance of services.
- Learn how to perform gap analysis and prepare organisations for ISO/IEC 20000 certification.
- Develop an understanding of the audit process and the compliance requirements for IT service management.
Audience
The target audience of the course includes -
- Members of SMS implementation and operation teams
- Professionals seeking knowledge about concepts of SMS
- Consultants and managers seeking to certify themselves with ISO/IEC 200000-1 requirements for an SMS
- Learners who want to advance their career in service management
Eligibility Criteria
This course is open to everyone, regardless of educational background and professional experience. Please contact us for more details concerning your eligibility for the program.
About the Certification
Certification:
ISO/IEC 20000 Foundation Certification is highly regarded in IT management. It validates your learning and knowledge in service quality, efficiency and customer satisfaction. By passing the certification examination, you can adhere to ITSM-related roles and advance your career in multinational organisations.
Examination:
The ISO/IEC 20000 Foundation Certification examination is a multiple choice question type exam. It is a closed-book exam with 40 questions available both online and on paper. It validates your knowledge and experience with the fundamental concepts and principles of service management and the SMS based on ISO/IEC 20000-1. Once passed, you will be eligible for the certification.
Choose Your Preferred Mode
Online Training
- Accuracy in instruction and course material
- Case studies and collaborative evaluations conducted via online communities
- Making sure you succeed with up-to-date material
- 24*7 support and guidance
Corporate Training
- Distinct and personalised services to ensure learner's engagement
- The resolution of complex issues via group work conducted in person
- Making sure things work by identifying problems and providing answers
- 24*7 support and guidance
FAQ’s
What is ISO/ IEC 20000 Foundation Certification?
A globally recognised credential validates your ability to establish, implement, manage and maintain the IT service management (ITSM) and service management system (SMS) based on ISO/IEC 20000 standards. You need to clear the examination to earn this certification.
Is there help and support available from Vinsys?
We are here to help you to the maximum possible level. You will also get post-course assistance in the form of career counselling and a thorough guidance on the further course of action.
Do I need to have any background knowledge in order to complete this course?
No, there is no requirement for a specific background to complete the course. However, having a basic familiarity with IT concepts will benefit in comprehending technical concepts.
Who would benefit most from enrolling in this course?
This course is designed for individuals and groups responsible for establishing or administering an IT service management system, including information security managers, consultants, project managers, privacy officers, network administrators, legal/compliance experts, IT vendors, business professionals, and supplier relationship managers.
What is the expected content of this course?
The ISO/IEC 20000 Foundation Certification Training is a great first step for those looking to further their careers in IT service management. Providing a comprehensive grasp of the ISO/IEC 20000 standards, this course equips learners to support corporate development, achieve compliance with global ITSM best practices, and promote excellence in IT service delivery.
Will I get a certificate at the end of the course?
After clearing the exam, you will receive the authorised ISO/IEC 20000 Certificate as evidence of your expertise in ITSM and SMS.
What kinds of job opportunities would open up to me after getting the certification?
Grab better prospects, move up the corporate ladder, and advance in your profession when you have that certification. When applying for jobs, this qualification will help you stand out.
What do Vinsys offer in terms of the different learning modes?
Vinsys offers instructor-led, virtually-led training, and hybrid training modes.
As a learning partner, why should I enrol in this Vinsys course?
We are a well-known company that operates in many different countries and provides genuine corporate training. Over our 25 years in the industry, we have taught over 2,000 modules. Our specialists have been helping clients for over a decade and have an extensive understanding of the sector.
How exactly is the certification exam structured?
On this proctored closed-book exam, you'll find 40 multiple-choice questions. Achieving 50% of the marks is the minimum certification requirement.
Why Vinsys
Seasoned Instructors
Official Vendor Partnerships
Authorized Courseware
3,000+ Courses & 2,000+ Modules
In Synch with Tech-advancements
Customizable Blended Learning Options
Reviews
The ISO/IEC 20000 Foundation Certification Training has changed our organisational processes. It has improved service quality of the operations, and consultants are now confident in taking the exam.
Ashish TewariB2B Sales leader
We are thankful to Vinsys for an amazing learning opportunity. The course has helped us implement practical improvements in our day-to-day operations.
Prayag GadgilProject Manager
I am now proficient in service delivery and customer satisfaction. The training was well-structured.
Gaurav BhutaniDesign Engineer
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