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ITIL 4 Foundation (Information Technology Infrastructure Library) Certification Training
This instructor-led online ITIL 4 Foundation (Information Technology Infrastructure Library) Certification Training in Nigeria equips you with the skills to apply the best practices of an IT service management system according to the standards of AXELOS. Acquire knowledge of ITIL principles, serv
ITIL 4 Foundation Certification in Nigeria
Instructor-Led Online Training
Comprehensive Exam Preparation Support
Expert ITIL Certified Trainers
Interactive Learning With Case Studies
COURSE OVERVIEW
This ITIL 4 Foundation Certification Training is meticulously designed to provide you with in-depth skills in IT service management frameworks in line with AXELOS standards. Acquire knowledge of basic principles of ITIL, its guiding principles, and the way to implement them to deliver business value. The course helps you learn the service value system and the interaction of various elements to enable service management within an organization.
You will gain an understanding of practices of continual improvement, incident administration, restoring services as quickly as possible, and reducing the impact on business. Discover problem-handling systems, examine the root causes, and apply solutions to address the issues to prevent a repeat of such problems. Your learning also covers change management procedures to facilitate the easy introduction of new services and changes with minimum risk.
You can expect to work with service desk functions aimed at improving user satisfaction and facilitating the smooth integration of communication between users and IT departments. Grasp how to develop and sustain information that enhances decision-making in functions. The course further encompasses service-level management to help you create agreements that align with the IT services and meet the business's expectations.
Additionally, you receive organized study schedules, discussions of real-life scenarios, practice tests, and expert advice to help you develop the confidence to pass the certification exam.
At the completion of the course, you will acquire practical skills to manage ITIL services, which can help you to improve IT processes, better service delivery, and generate more value for your organization.
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COURSE OBJECTIVES
- Get familiar with the basic principles of IT service management to support IT services that align with business goals.
- Discover the ITIL guiding principles to drive continuous improvements and value-added outcomes in your organization.
- Obtain expertise in deploying the service value system to provide effective and repeatable IT services.
- Understand incident management practices to restore the services promptly and reduce the impact on the business.
- Learn the methods of problem management to identify the causes and eliminate them, thereby preventing the recurrence of issues.
- Understand the steps of change management to introduce changes with little risk.
- Learn how to optimize service desk activities to better serve users and enhance support efficiency.
- Learn about service level management to create contracts that satisfy both customers and the business.
- Get familiar with configuration management techniques to maintain accurate and up-to-date asset records.
- Learn to manage knowledge and produce, keep, and use information to make decisions more efficiently.
TARGET AUDIENCE
- Service desk staff
- IT professionals
- Process owners
- Project managers
- Business managers
ELIGIBILITY CRITERIA
- Fundamental knowledge of IT services.
- Interest in managing IT services.
- Work understanding of business procedures.
- Readiness to acquire ITIL principles.
Course Outline
COURSE MODULES
ITIL Overview
- Learn key terminologies
- Understand ITIL framework
- Know certification levels
- Explore service management
Guiding Principles
- Apply continual improvement
- Understand core principles
- Promote collaboration
- Focus on value creation
Service Value System
- Understand value chain
- Explore components overview
- Ensure governance alignment
- Learn practices integration
Service Management Practices
- Understand problem management
- Learn incident management
- Know service desk roles
- Explore change control
Continual Improvement
- Use improvement models
- Identify improvement areas
- Implement action plans
- Measure process performance
Service Level Management
- Monitor service performance
- Design SLA agreements
- Review service targets
- Ensure customer satisfaction
Configuration Management
- Maintain configuration items
- Manage asset records
- Support other practices
- Ensure data accuracy
Knowledge Management
- Share knowledge effectively
- Create knowledge base
- Support decision making
- Maintain information quality
ABOUT THE CERTIFICATION & EXAMINATION
About Certification
The AXELOS ITIL 4 Foundation (Information Technology Infrastructure Library) credentials are an internationally recognized qualification that proves your mastery of best practices in IT service management.
Obtaining ITIL ITIL 4 Foundation certification helps you to advance your career because you get the roles of IT Service Manager, Incident Manager, Problem Manager, and Service Delivery Consultant. It also provides access to other higher ITIL courses, including the Managing Professional and Strategic Leader certifications in service management leadership.
Moreover, the sectors such as IT consulting, banking, telecommunications, healthcare, and manufacturing are actively pursuing ITIL-certified professionals.
About Examination
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Choose Your Preferred Mode
ONLINE TRAINING
- Instructor-led Online Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured Training Material
- 24*7 learner assistance and support
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CORPORATE TRAINING
- Customized Training Across Various Domains
- Instructor-Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
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FAQ’s
What is an ITIL 4 Foundation certification, and why is it needed?
The ITIL certification is an internationally recognized qualification that demonstrates your skills in IT service management, enabling you to align IT services with a business's needs. The reason it is essential at present is that it enhances service delivery, customer satisfaction, and career development within the IT service management profession.
What are the prerequisites to ITIL 4 foundation certification training?
The ITIL Foundation certification training has no formal prerequisites, and therefore, anyone interested in learning the concepts of IT service management, frameworks, and terminology can take the training.
What is the target market of the ITIL 4 foundation certification course?
The ITIL certification course is suitable for IT professionals, service managers, support staff, project managers, business managers, and individuals who need to learn how ITIL frameworks enhance IT service management within organizations.
What is the format of the ITIL foundation exam?
To receive your ITIL Foundation certification, you have to pass a 60-minute multiple-choice exam in a closed-book setting with 40 questions. You will successfully pass with a score of 26 correct answers out of 40.
What is the level of ITIL Foundation Certification?
The ITIL Foundation certification is an introductory certification that aims to equip learners with the major concepts, terms, and procedures employed in ITIL service management, providing a solid foundation for advanced ITIL modules.
Where can I take the ITIL exam?
The ITIL certification exam is conducted online through remote proctoring or at a training center, and you have the privilege to select your preferred assessment method.
What happens if I fail the ITIL 4 foundation certification test?
In case you do not pass the ITIL certification exam, you may retake it by buying a retake voucher from your training provider, which is generally at some extra cost. Additionally, retaking is an ideal way to continue your certification efforts.
What is the validity of the ITIL 4 foundation, and how can I renew it?
The ITIL certifications have a three-year lifespan upon completion. You can renew them by re-taking the same exam, acquiring Continuing Professional Development (CPD) points through learning activities, or undertaking advanced modules of the ITIL.
What are the exam preparation tips for the ITIL 4 foundation?
To pass the ITIL exam, you must study official materials about ITIL, learn its main concepts and frameworks, perform mock tests, memorize terminology with flashcards, and revise again the system and principles of service values to have a clear understanding of concepts.
What are the other certifications I can pursue after completing the ITIL 4 foundation?
Once you have attained ITIL Foundation certification, you can take further ITIL certifications in ITIL Managing Professional modules, ITIL Strategic Leader modules, and IT governance, DevOps, and IT service design certifications.
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Reviews
I registered for the ITIL 4 Foundation course with Vinsys to boost my fundamentals in IT service management. To be honest, the sessions were interactive and practical to the point that I never got bored at any time. The trainer described every idea using his own project examples, which allowed me to pass my exam without any doubts and implement the ITIL practices in the workplace right away.
Aliyu AnthonyService desk staff
I am not an ITIL person, and I was anxious about the knowledge of the frameworks, but it was so easy at Vinsys. Their course content was not difficult, and the mock tests helped me gain confidence. I currently have a clearer idea of how I am dealing with change management processes in my company, and am also excited about doing the Managing Professional modules with Vinsys in the near future.
Sunday JobIT professionals
The most impressive aspect of the ITIL course offered by Vinsys was its orderly instruction and clear explanations. I am on shifts, so their flexible timings and recorded classes were of great assistance. Passed my certification the first time, and my manager has already begun to put me on process improvement initiatives.
Isah WadaProcess owners
I heard about Vinsys through my colleagues and thought it was worth taking a chance on their ITIL course. It was an incredible experience, honestly. The trainer not only gives theory but also provides useful points to apply in real-life management of services using ITIL. After completing this course, I have gained a significant amount of knowledge on service desk operations and incident management.
Isah AkorProject managers
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