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Business Communication and Emotional Intelligence Certification Training in Nigeria
This instructor-led online Business Communication and Emotional Intelligence Certification Training in Nigeria equips you with the skills to communicate confidently and handle emotions in the workplace. Acquire knowledge of the basics of business communication to organize your ideas logically and
Business Communication and Emotional Intelligence Certification Traini
Industry-Expert Certified Trainers
Detailed Exam Preparation Support
Practical Communication Skill Development
Globally Recognized Certification Assistance
COURSE OVERVIEW
This Business Communication and Emotional Intelligence Certification Training is designed meticulously to provide you with skills in communication and professional management of emotions. Acquire knowledge of principles of business communication to structure your ideas in a clear order and make them sound persuasive. The course teaches verbal collaboration, helping you speak out in meetings correctly with clients. As you proceed, the next part of your learning is non-verbal communication, which explains managing your body language, gestures, and facial expressions.
You will gain an understanding of how to become an active listener to perceive the views of colleagues, comprehend them, and think carefully during a discussion. Improve your email writing mastery to compose systematic, clear, and concise messages that fit in a variety of situations in the workplace. Your learning also covers presentation techniques to make your audience listen to you with clarity. A module on assertive communication strategies allows you to present your views substantially and be respectful of others.
The course further encompasses developing self-awareness to identify personal feelings and triggers in a difficult conversation and work on them. Discover how to apply self-control methods to deal with stress and stay calm. Other key topics include managing relationships better, building trust in the workplace, and raising social awareness to comprehend the situation in a group and react.
Moreover, you get a set of study material, revisions, practice tests, and personalized mentorship by highly qualified trainers to prepare you for the final assessment.
At the completion of the course, you will have basic to intermediate-level skills in communication, handling emotions, building empathy, and influencing others with professionalism.
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COURSE OBJECTIVES
- Acquire the fundamental knowledge of business communication to organize and present your ideas.
- Learn the art of words to be able to communicate effectively at the workplace.
- Develop your non-verbal communication skills to enhance your presence through body language and gestures.
- Learn the methods of active listening to understand the perspective of colleagues and respond to them accordingly.
- Discover assertive communication techniques to convey your opinion while maintaining respect for others.
- Find out how to write email messages to create compelling, concise, and professional business messages.
- Learn how to present yourself to your audience in a confident and clear manner.
- Become familiar with the methods of self-awareness to understand your personal feelings and triggers.
- Learn to manage your emotions in stressful situations and cope with stress.
- Develop empathy skills to relate to and support team members in the workplace.
TARGET AUDIENCE
- Supervisors
- Team members
- HR professionals
- Customer support executives
- Aspiring leaders
- Junior managers
ELIGIBILITY CRITERIA
- Fundamental knowledge of communication in the workplace.
- Strong command of the English language.
- Prior job experience in writing emails professionally.
- Understanding of the fundamentals of emotional intelligence.
Course Outline
Communication fundamentals
- Types of communication
- Communication process basics
- Effective messaging skills
- Barriers to communication
- Feedback importance overview
Verbal communication
- Speaking confidently basics
- Tone and clarity tips
- Adapting to audience
- Using concise language
- Building conversation flow
Non-verbal communication
- Facial expressions cues
- Body language awareness
- Eye contact techniques
- Gestures and posture tips
- Personal space basics
Active listening
- Avoiding distractions tips
- Listening process steps
- Clarifying questions use
- Reflective listening skills
- Responding appropriately
Business writing
- Professional writing tone
- Email writing basics
- Common email errors
- Structuring business emails
- Writing clear subject lines
Presentation skills
- Structuring key points
- Planning presentations
- Engaging the audience
- Using visual aids
- Managing Q&A sessions
Emotional intelligence
- Self-regulation techniques
- Self-awareness development
- Relationship management
- Empathy understanding basics
- Social awareness tips
Assertive communication
- Expressing opinions clearly
- Assertiveness definition
- Handling criticism calmly
- Saying no politely
- Maintaining respect always
Interpersonal skills
- Collaborating effectively
- Building workplace rapport
- Maintaining professionalism
- Resolving small conflicts
- Building trust quickly
ABOUT THE CERTIFICATION
The Business Communication and Emotional Intelligence Certification is a vendor-neutral certification that demonstrates your competency in business communication and emotional intelligence. This certification indicates that you are prepared to establish effective working relationships, manage interactions, and make a positive contribution to team performance.
The certification helps you advance your career to become a team lead, client relationship executive, HR associate, customer support supervisor, or junior manager in IT, banking, retail, consulting, and healthcare sectors. Additionally, it qualifies you for other leadership communication, executive presence, and emotional intelligence coaching credentials. The opportunities that arise from acquiring this certification include leading a team, approaching clients with confidence, and taking on new assignments that require strong interpersonal skills.
Choose Your Preferred Mode
ONLINE TRAINING
- Instructor-led Online Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured Training Material
- 24*7 learner assistance and support
CORPORATE TRAINING
- Customized Training Across Various Domains
- Instructor-Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
FAQ’s
What does the Business Communication and Emotional Intelligence Certification entail?
The Business Communication and Emotional Intelligence Certification aims to enhance professionals’ skills in communicating, recognizing, and managing emotions in work-related situations.
What are the requirements before enrolling in the Business Communication and Emotional Intelligence Certification?
It is advisable that learners possess the basic knowledge of how communication is conducted in the workplace and some experience in professional team settings, so that they can better grasp the ideas and strategies described in the training.
What is the format of the Business Communication and Emotional Intelligence Certification exam?
A Business Communication and Emotional Intelligence Certification exam may have a different format depending on the provider, but usually involves a mix of multiple-choice questions, case studies, and practical-based assessments, such as role-playing scenarios. It tests communication styles, empathy usage, and effective management of situations in the workplace.
What is the passing mark in the exam?
The minimum mark required to pass this certification exam typically ranges from 70% to 80%, depending on the certifying body. Before attempting the exam, it is advisable to confirm the specific passing requirements with your training provider or certification body.
What are the best ways to prepare for the Business Communication and Emotional Intelligence Certification exam?
To be ready to pass the exam, learners must join training sessions, practice communication skills, judge their own emotional triggers and reactions, review EI models, read course materials, and take a self-assessment exercise to feel confident.
Does this certification allow retakes of the exams?
Retaking the exam is permitted in many Business Communication and Emotional Intelligence certifications, typically with specific conditions or additional charges. There are some programs where retakes are free, and some programs where a fee is required. The policies are dependent upon the certifying body.
What is the validity of the Business Communication and Emotional Intelligence Certification?
Some certifications require recertification every three to four years to keep up with industry practices and emerging communication frameworks. In contrast, there are certifications that remain valid throughout a lifetime and do not require renewal.
Which jobs can I apply for after completing this certification?
The types of jobs that you can apply for are communication executive, HR coordinator, team leader, customer relationship officer, business development associate, sales representative, and administration executive.
Which other certifications can I undertake after this certification?
Once this certification is completed, you may take advanced courses like Leadership and People Development Certification, Conflict Resolution and Negotiation Certification, Emotional Intelligence for Leaders Certification, or Strategic Thinking for Executives Certification to improve your leadership and managerial profile.
Is this certification accepted worldwide?
Yes, Business Communication and Emotional Intelligence Certifications are preferred all over the world because they prove that you can communicate effectively, manage relationships at work, deal with stress and emotions professionally, and work as a team member. All these are the vital skills required in career development and organizational success.
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