4030 participants
Looking for Corporate TrainingScenario-Based Interactive Learning
Conflict Resolution and Negotiation Certification Training in Niegria
Conflict Resolution and Negotiation Certification Training in Niegria
This instructor-led online Conflict Resolution and Negotiation Certification Training in Nigeria equips you with the skills to navigate conflicts in the workplace and negotiate on the same to get positive results. Acquire knowledge of the basics of conflict resolution so that you can understand t
Conflict Resolution and Negotiation Certification Training in Nigeria
Experienced Conflict Resolution Trainers
Flexible Instructor-Led Online Sessions
Structured Exam Preparation Support
Globally Accepted Certification Guidance
COURSE MODULE
This Conflict Resolution and Negotiation Certification Training is designed meticulously to provide you with skills to manage workplace conflicts and encourage positive negotiations with ease. Acquire knowledge of the basics of dispute resolution, finding causes of conflicts, and their prevention. The course helps you learn more about the specifics of various conflict management styles and how to select the most appropriate one in every situation you are facing.
You will gain an understanding of how to be an active listener to gain insight into the other person's perspective and react positively to a difficult conversation. Improve emotional intelligence skills to regulate your feelings and not be overwhelmed by emotions in situations of high tension. Your learning also covers ways of establishing trust among colleagues and stakeholders, which is a key aspect in making negotiations successful.
The course further encompasses persuasive communication techniques to make the right decisions and be professional. Grasp how to intervene under high-pressure scenarios without being nervous. This module helps you improve your mediation mastery, leading the conflicting parties to collaborative solutions that benefit the team and organization. You can expect to work on problem-solving models to recognize negotiation opportunities and keep the workplace peaceful.
Moreover, you get study materials, revisions, practice tests, and individual assistance from professional trainers to make you feel confident enough to take the final exam.
At the end of the course, you will acquire a solid foundation in conflict resolution knowledge in the workplace, negotiation, emotion management, and constructive workplace relationships.
Loading...
LEARNING MODULE
- Study the basics of conflict resolution to identify the causes of workplace disagreements.
- Learn the various styles of managing conflicts and how to use them in the most appropriate situations.
- Understand negotiation principles to achieve win-win solutions without damaging relationships.
- Develop the skill of active listening to understand the perspectives of others when dealing with conflicts and negotiations.
- Build the emotional intelligence skills to navigate challenging conversations effectively.
- Acquire the skills of persuasive communication to shape the results of negotiations in the professional sphere.
- Acquire high-pressure bargaining skills to negotiate complex discussions with confidence.
- Acquire the skills to establish rapport and build trust in negotiations.
- Learn to mediate so that you can guide the warring parties toward the right solutions.
- Understand problem-solving models to resolve conflicts and maintain team harmony.
WHO SHOULD ATTEND
- Supervisors
- Team leaders
- Project coordinators
- HR professionals
- Aspiring managers
- Customer service executives
PREQUISITE
- Fundamental knowledge of disputes in the workplace.
- Experience in communication and team interactions.
- Understanding of fundamental negotiation principles.
Course Outline
COURSE OUTLINE
Conflict fundamentals
- Sources of conflicts
- Types of workplace conflicts
- Identifying conflict signs
- Conflict impact overview
- Conflict escalation stages
Conflict management styles
- Accommodating style tips
- Avoiding style basics
- Competing style approach
- Compromising style use
- Collaborating style benefits
Negotiation basics
- Key negotiation principles
- Negotiation process steps
- Creating win-win outcomes
- Setting negotiation goals
- Closing negotiations effectively
Active listening skills
- Clarifying statements use
- Listening with empathy
- Non-verbal listening cues
- Reflective listening basics
- Avoiding listening barriers
Emotional intelligence
- Managing emotions calmly
- Self-awareness in conflict
- Building rapport quickly
- Empathy in negotiations
- Handling tense situations
Persuasion techniques
- Understanding persuasion styles
- Using persuasive language
- Overcoming objections tips
- Influencing negotiation outcomes
- Building credibility fast
High-pressure negotiations
- Staying calm strategies
- Preparing under pressure
- Effective communication focus
- Managing difficult negotiators
- Securing agreements confidently
Mediation skills
- Mediation process overview
- Role of mediator
- Encouraging mutual solutions
- Facilitating discussions smoothly
- Maintaining neutrality always
Problem solving
- Generating solution options
- Problem analysis basics
- Implementing decisions well
- Evaluating best solutions
- Reviewing outcomes
ABOUT CERTIFICATION
About Certification:
Conflict Resolution and Negotiation Certification is a professional credential that proves your competence in resolving workplace disputes and applying negotiating solutions best for the organization.
This certification allows you to advance to the position of team lead, supervisor, HR executive, or project coordinator in such fields as IT, banking, consulting, healthcare, and manufacturing. Employers appreciate certified professionals because they can work with team dynamics efficiently and obtain results without raising problems.
The credential also lays the foundation for seeking other certifications in areas such as negotiation mastery, mediation, leadership development, or organizational psychology.
Choose Your Preferred Mode
ONLINE TRAINING
- Instructor-led Online Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured Training Material
- 24*7 learner assistance and support
FAQ’s
How does Conflict Resolution and Negotiation Certification Training help professionals?
The Conflict Resolution and Negotiation Certification Training is a comprehensive course that equips professionals with the skills to address conflicts in the workplace, negotiate effectively, and foster stronger relationships.
What are the requirements to enrol in the Conflict Resolution and Negotiation Certification?
This certification does not have strict requirements. Nevertheless, possessing basic interpersonal skills and some experience in teamwork may help participants connect more effectively with the ideas and situations discussed during the training.
How is the Conflict Resolution and Negotiation Certification exam structured?
A Conflict Resolution and Negotiation Certification exam typically consists of multiple-choice questions that assess learners' skills in conflict handling, communication, negotiation, and emotional intelligence. Some exams also incorporate real-life situations, case studies, and role-playing elements to evaluate how learners can apply these skills in practical settings.
What is the passing mark of the Conflict Resolution and Negotiation Certification exam?
The score required to pass this certification exam is usually between 70 and 80 percent, as specified by the certification provider. Learners are advised to contact the particular training or certifying body to know their passing requirements before taking the exam.
What is the level of the certification course?
The certification is designed for a foundation to intermediate level. It is therefore suitable for professionals with basic to moderate experience who wish to acquire practical conflict resolution and negotiation skills, as well as handle team issues.
What are the best ways to prepare to take the Conflict Resolution and Negotiation Certification exam?
As a preparation for the exam, it is recommended to study all the training materials, engage in active role-plays or scenario-based
What are the main topics discussed in this Conflict Resolution and Negotiation Certification Training?
The most important topics are the basics of conflict resolution, the types of conflict and their effects, emotional intelligence, principles of negotiation, communication strategies, and reaching collaborative resolutions.
How long is the Conflict Resolution and Negotiation Certification valid?
Certification in conflict resolution and negotiation is usually not time-bound and is considered to be lifelong.
Which job positions can I work in after I undergo this certification?
The job opportunities that you can aim for are team leader, HR coordinator, project manager, customer service manager, procurement executive, sales manager, relationship manager, or any other profession that involves the management of people.
What are the other certifications that I can do after completing this certification?
Once you have completed this certification, you may take further advanced courses such as Leadership and People Development Certification, Strategic Thinking for Executives, Emotional Intelligence for Leaders, or Change Management Practitioner Certification to extend your abilities in leadership and people management.
Why Vinsys
Seasoned Instructors
Official Vendor Partnerships
Authorized Courseware
3,000+ Courses & 2,000+ Modules
In Synch with Tech-advancements
Customizable Blended Learning Options
Search