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ITIL 5 Foundation Certification Training Course
ITIL 5 Foundation Certification Training Course
The instructor-led ITIL 5 Foundation training in UK is aimed for professionals who want to develop a practical understanding of modern digital product and service management. As organisations continue to operate across complex, technology-enabled environments, service management professionals need a...
ITIL 5 Foundation Certification Training Course
Practical service management scenarios
Real-world application exercises
Industry expert trainers
Course Overview
The ITIL 5 Foundation training in the UK provides professionals with a structured introduction to modern service management and digital product and service management. The programme explains how ITIL Version 5 brings together concepts, principles, governance, value streams, management practices, and continual improvement to help organisations create and sustain value.
Participants begin by examining the fundamentals of digital products and services and the role of service management within modern organisations. The course introduces value co-creation and explores how service providers, service consumers, and other stakeholders work together while considering outcomes, costs, risks, experience, and sustainability.
The learning journey then examines the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers. Participants learn how these dimensions provide a broader perspective for understanding service management environments and how different organisational elements need to work together to support effective outcomes.
Participants also explore the ITIL Value System and its key components, including guiding principles, governance, value chain activities, management practices, and continual improvement. Practical scenarios help learners understand how these elements can be combined to guide decisions and support consistent value creation across digital products and services.
The programme further introduces the ITIL product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Participants examine how services can be managed from discovery and design through delivery, operation, and support, while identifying opportunities to improve flow, reduce waste, strengthen visibility, and enhance outcomes.
By completing the programme, participants will have a stronger foundation in ITIL Version 5 concepts and will be better prepared to contribute to digital product and service management activities, support continual improvement initiatives, understand organisational value streams, and apply ITIL concepts within contemporary service environments. PeopleCert currently lists the ITIL Foundation (Version 5) examination as 40 multiple-choice questions, 60 minutes, closed book, with a minimum passing score of 65%.
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Course Objectives
- Explain the fundamental concepts of digital product and service management within ITIL Version 5.
- Describe how value is co-created between service providers, consumers, stakeholders, and other participants.
- Understand the four dimensions of product and service management and their relevance to organisational outcomes.
- Explain the purpose and components of the ITIL Value System, including governance, guiding principles, value chain activities, management practices, and continual improvement.
- Apply the ITIL Guiding Principles when evaluating service management decisions and organisational situations.
- Understand how digital products and services are managed across different stages of their lifecycle.
- Identify the role of ITIL management practices in establishing consistent and effective ways of working.
- Apply the continual improvement model to identify opportunities and support ongoing service and organisational improvement.
- Understand value stream mapping and management and its role in improving flow, visibility, and outcomes.
- Develop the knowledge required to prepare for and successfully approach the ITIL Foundation (Version 5) certification examination.
Target Audience
- IT Service Management Professionals
- IT Service Managers
- Service Desk Professionals
- IT Operations Professionals
- Service Delivery Managers
- Digital Product Professionals
- Product Managers
- Business Analysts
- IT Project and Programme Professionals
- Professionals involved in digital products, services, and organisational improvement
Eligibility Criteria
- No previous ITIL certification is required to attend the ITIL Foundation (Version 5) programme.
- The certification is suitable for professionals at different career stages who want to understand modern digital product and service management.
- Basic familiarity with IT services, digital products, business operations, or technology-enabled environments will be beneficial.
- Experience in service management, IT operations, project delivery, product management, or business processes may help participants relate the concepts to workplace situations.
- An interest in improving service delivery, value creation, organisational collaboration, and continual improvement will be advantageous.
PeopleCert describes ITIL Foundation (Version 5) as suitable for any career stage and as the entry point into the ITIL qualification scheme.
Course Outline
Module 1: Introduction to ITIL Version 5
- Understanding the purpose and role of ITIL in modern service management
- Exploring digital products, digital services, and service management concepts
- Understanding value and value co-creation
- Identifying service providers, service consumers, and other stakeholders
- Examining outcomes, costs, risks, and value
- Understanding the role of ITIL within contemporary organisations
- Exploring the relationship between service management and organisational objectives
Module 2: The Four Dimensions of Product and Service Management
- Understanding organisations and people
- Examining value streams and processes
- Exploring information and technology considerations
- Understanding partners and suppliers
- Assessing how the four dimensions influence service management
- Identifying dependencies between organisational capabilities
- Applying a holistic view to digital product and service management
Module 3: ITIL Value System and Guiding Principles
- Understanding the ITIL Value System
- Exploring the purpose of the ITIL Guiding Principles
- Applying guiding principles to service management decisions
- Understanding governance within the ITIL Value System
- Examining the ITIL value chain
- Understanding how value chain activities contribute to value creation
- Connecting organisational capabilities with service outcomes
Module 4: Digital Product and Service Lifecycle Management
- Understanding the lifecycle of digital products and services
- Exploring product and service discovery and development
- Managing service design and transition considerations
- Supporting service delivery and operational activities
- Understanding service relationships and stakeholder interactions
- Addressing risks, costs, outcomes, and experience throughout the lifecycle
- Applying ITIL concepts to changing digital environments
Module 5: ITIL Management Practices
- Understanding the role of management practices within ITIL
- Exploring key practices that support product and service management
- Understanding incident, problem, change, and service level management concepts
- Examining information security and relationship management practices
- Exploring service configuration and monitoring considerations
- Understanding how practices support value streams
- Coordinating practices to achieve intended service outcomes
Module 6: Continual Improvement and Value Stream Management
- Understanding the purpose of continual improvement
- Applying the ITIL continual improvement approach
- Identifying improvement opportunities across services and value streams
- Understanding value stream mapping and management
- Identifying bottlenecks, waste, dependencies, and improvement areas
- Measuring improvement progress and organisational outcomes
- Supporting ongoing adaptation and service improvement
- Preparing for the ITIL Foundation Version 5 examination
Choose Your Preferred Mode
Online Training
- Instructor-led Online Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured Training Material
- 24*7 Learner Assistance and Support
Corporate Training
- Customized Training Across Various Domains
- Instructor-Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
FAQ’s
What does the ITIL 5 Foundation training in the UK cover?
The programme introduces the core concepts of ITIL Version 5, including digital product and service management, value co-creation, the four dimensions, the ITIL Value System, guiding principles, product and service lifecycle management, management practices, continual improvement, and value stream mapping and management.
Who is the ITIL 5 Foundation programme designed for?
The training is suitable for professionals at different career stages who work with digital products, services, IT operations, service delivery, business processes, technology, or organisational improvement. PeopleCert identifies ITIL Foundation (Version 5) as the entry point into the ITIL learning journey.
Is previous ITIL experience required to attend the training?
No. Previous ITIL certification or service management experience is not required for ITIL Foundation (Version 5). The programme is designed as an introductory qualification and provides the foundational concepts needed to begin an ITIL learning journey.
What practical knowledge will participants gain from the programme?
Participants will develop an understanding of value co-creation, the four dimensions of product and service management, guiding principles, value streams, lifecycle management, management practices, and continual improvement. They will also learn how these concepts can be considered when managing digital products and services.
Does the ITIL 5 Foundation training include practical exercises?
Yes. The programme can incorporate practical exercises, scenario-based activities, workplace examples, knowledge checks, and examination-focused preparation to help participants connect ITIL concepts with real service management situations. PeopleCert's official learning materials also include practical exercises, quizzes, and scenario-based case studies.
What are the four dimensions covered in ITIL Version 5?
The four dimensions are organisations and people, value streams and processes, information and technology, and partners and suppliers. Together, they provide a holistic perspective for understanding how different elements of a service management environment contribute to value creation.
What is the ITIL Value System?
The ITIL Value System brings together guiding principles, governance, value chain activities, management practices, and continual improvement. It provides a structured way of understanding how different organisational activities and capabilities can work together to create value through digital products and services.
What is the format of the ITIL Foundation Version 5 examination?
The ITIL Foundation (Version 5) examination consists of 40 multiple-choice questions. Candidates have 60 minutes to complete the closed-book examination, with a minimum passing score of 65%.
Can ITIL 5 Foundation lead to higher-level ITIL qualifications?
Yes. ITIL Foundation (Version 5) is the starting point for the wider ITIL qualification scheme. Candidates can progress towards designations such as ITIL Practice Manager, ITIL Managing Professional, and ITIL Strategic Leader through the relevant higher-level modules.
Why choose Vinsys for ITIL 5 Foundation training in the UK?
Vinsys provides instructor-led IT service management training delivered by experienced professionals, combining ITIL Version 5 concepts with practical scenarios, interactive workshops, application-focused exercises, and examination preparation. The programme helps professionals build a strong foundation in modern digital product and service management while preparing for the ITIL Foundation certification examination.
Why Vinsys
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Reviews
The ITIL 5 Foundation training in the UK gave me a much clearer understanding of how modern service management connects people, technology, processes, and business needs. The sessions covered value co-creation, the four dimensions, guiding principles, service lifecycle activities, and continual improvement through practical workplace situations. The exercises helped me understand how ITIL concepts can be applied beyond traditional IT operations. I now feel more confident contributing to service management initiatives within my organisation.
Daniel HughesIndustry expert trainer
This programme provided a well-rounded introduction to ITIL Version 5 and its approach to managing digital products and services. I particularly found the discussions around value streams, governance, management practices, and stakeholder collaboration useful for my role. The scenario-based activities made it easier to understand how different service management decisions can influence outcomes. The training has given me a stronger foundation for working with modern service management practices.
William ThomasIT Process Improvement Manager
The course helped me understand how organisations can create value through effective management of digital products and services. The sections on the ITIL Value System, four dimensions, product and service lifecycle, and continual improvement were especially relevant to my responsibilities. The practical activities also helped me see how value stream mapping can identify opportunities for better flow and service outcomes. I now have a more structured approach to evaluating service management challenges.
Sophie TaylorIT Service Desk Manager
The ITIL 5 Foundation programme offered a practical introduction to the latest ITIL concepts and terminology. The learning activities covered guiding principles, value co-creation, governance, management practices, lifecycle management, and improvement approaches using realistic organisational scenarios. I appreciated the focus on applying concepts rather than simply learning definitions. I now feel better prepared to participate in digital product and service management activities and prepare for the certification examination.
Arthur DaviesProcess Improvement Manager
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