ITIL® Foundation Certification Training in Bangalore

ITIL Training is a basic requirement for any IT Professional to learn and grow further in the field of IT Service Management, ITIL 4 Foundation Certification is the best suited for:

• Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization
• IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program
• Those who need an understanding of how ITIL® can be used to enhance the quality of IT service management within an organization
• This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.

No Specific Eligibility criterion. Anyone in the IT industry will find this course suitable.

In this course, candidates gain knowledge about ITIL as a fully reliable ITSM Framework and thoroughly understand its purpose and role in organizations worldwide. To fully channelize the ITIL 4 practices and implement the ITIL approaches successfully, one must learn and analyze a range of fundamental segments carefully. These are some of the important topics we exclusively cover in our ITIL 4 Foundation Certification Training program at Vinsys.

• Introduction to ITIL® 4
  • The evolution from ITIL® v3 to ITIL® 4
  • Purpose of ITIL® 4
  • Certification Scheme
• Key Concepts of Service Management
  • Service & Service Offerings
  • Product
  • Service Management
  • Value & Value Co-creation
  • Service Provider & Service Consumer Organizations
  • Other Stakeholders
  • Service Relationships & Service Relationship Model
  • Service Provision & Service Consumption
  • Value: Outcome, Cost & Risk
  • Value: Utility & Warranty
• The Four Dimensions of Service Management
  • Dimension 1: Organizations & People
  • Dimension 2: Information & Technology
  • Dimension 3: Partners & Suppliers
  • Dimension 4: Value Streams & Processes
  • External Factors           
• The ITIL® Service Value System (SVS)
  • Inputs & Outcome of the SVS
  • Components of the SVS
• The Guiding Principles
  • Focus on Value
  • Start Where you are
  • Progress Iteratively with Feedback
  • Collaborate & Promote Visibility
  • Think & Work Holistically
  • Keep it Simple & Practical
  • Optimize & Automate
• Service Value Chain
  • Activity: Plan
  • Activity: Improve
  • Activity: Engage
  • Activity: Design & Transition
  • Activity: Obtain/Build
  • Activity: Deliver & Support
  • Value Chain interaction with Value Streams & Practices
• ITIL® Management Practices
  • General Management, Service Management & Technical Management Practices
• Purpose Statement & Key definitions of following Practices: (Bloom’s Level 1)
  • Information Security Management
  • Relationship management
  • Supplier management
  • IT asset management
  • Service configuration management
  • Deployment management
  • Release management
  • Monitoring and event management
• Purpose Statement, Key Definitions & Overview Understanding of following Practices: (Bloom’s Level 2)
  • Continual improvement
  • Service level management
  • Incident management
  • Problem management
  • Change control
  • Service request management
  • Service desk

• ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization’s aims and strategies.
• Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.
• Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.
• Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.
• Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, the effectiveness of the processes, and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.

Ajit Joshi

Associate Vice President and Head – Governance and Enterprise Transformation in IT Service Management (GeTSM)

• More than 8 years of experience in IT operations, Service Management, Training
• Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
• ITIL® Release, Control and Validation Certified.
• ITIL® Service Offering and Agreement Certified.
• ITIL® Planning, Protection, and Optimization Certified.

What is ITIL® Practitioner Certification?

• This course provides comprehensive training for anyone involved in the provision, support, and delivery of IT Services.

What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?

• Evidence of ITIL® Foundation Certificate 

What is the duration of the training?

• Training duration is 2-3 days.

Do you provide certificates on successfully completing the course?

• Yes, at the end of the class, we will execute the PeopleCert exams. After passing the exam you will receive a soft copy of the certificate on your email which states that you have successfully completed the course.

When are the classes conducted?

• All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer's requested schedule.

What is included in the course?

• Along with facilitating training sessions, we provide required course material and practice questions for exam preparation

Who conducts the training sessions?

• Training sessions are facilitated by certified experts having practical working experience as well as training experience.

Why one should join Vinsys?

• We are an Accredited Training Organization
• Experiential Education
• Experienced Industry Experts
• Accredited course material
• Quality Courseware
• Post training support

ITIL® 4 Foundation Exam Objective:

It is intended to assess whether the candidate can demonstrate sufficient ‘Remember/Recall’ (Bloom’s Level-1) and ‘Understanding’ (Bloom’s Level-2) of the ITIL® 4 service management framework, as described in the syllabus below. The ITIL® 4 Foundation qualification is a prerequisite for the ITIL® 4 higher level qualifications, which assess the candidate’s ability to ‘Apply’ (Bloom’s Level-3) their understanding of the relevant parts of the ITIL® framework in context.

It is recommended that students should complete at least one ITIL® Foundation Mock Exam.

• Multiple choices, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.
• Maximum 60 minutes for all candidates in their respective language
• Candidates completing an exam:
• in a language that is not their mother tongue, and
• where the language of the exam is not their primary business language, have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary
• Prerequisite: Accredited ITIL® Foundation Training is strongly recommended but is not a prerequisite
• Supervised: Yes
• Open Book: No
• Pass Score: 26/40 or 65%
• Delivery : This examination is available in Online or Paper-based format