ITIL® Certification Training in Bangalore

ITIL Foundation Training | 1 Day Online

Our ITIL® Foundation certification training in bangalore provides a complete view of how ITSM can contribute to business value and how to leverage concepts from models such as DevOps, Lean IT, Agile, and Organizational Change Management. This is a foundational-level course to help you learn the dimensions, guiding principles, and best practices of ITIL® 4.


  3512 Ratings

               4089 Participants

Group Discount

Upto 15% OFF

Vinsys is a PeopleCert ATO and an AXELOS Certified Training Partner

18.00 PDUs

Success Ratio of Gaining the Credential in 1st Attempt – 99%

Intensive Exam Preparation, Practice Tests, Q & A Sessions & more.

ITIL Certification Course Bangalore Overview

ITIL 4 is a blend of all the previous ITIL versions and the latest technology to provide the best possible ITSM support to the IT service provider organizations. There are some new concept additions to this version, however, the objective of learning them remains the same – utmost customer satisfaction through value creation is what ITIL 4 is all about. Guidelines which you will grasp from this ITIL training will help you keep a practical and flexible approach while creating products or services for your customers. Service Value System in ITIL 4 lets you progress with customer feedback, guides you in optimizing and automating the processes and sheds light on 4 dimensions of service management. It gives out the most innovative techniques that are very convenient to utilize along with other frameworks like DevOps, Agile and Lean.

Note: Vinsys provides ITIL certification training in combination with ITIL exam.

Course Curriculum


ITIL Foundation Certification is a basic requirement for any IT Professional to learn and grow further in the field of IT Service Management, ITIL 4 Foundation Certification is the best suited for:

•    IT Managers/ IT Support Managers
•    Quality Analysts
•    Service Delivery Managers/ Associates 
•    Application Managers
•    IT Developers/ IT Development Managers
•    Database Administrators 
•    IT Audit Managers
•    IT Architects
•    IT Executives
•    Business Operation Managers 
•    IT Consultants 
•    ITSM Trainers and Facilitators 

Eligibility Criteria

There is no eligibility criterion to appear for ITIL 4 Foundation Certification Training and Exam. Any individual, IT Professional, non-IT Professional or an ITSM aspirant may attend the training and take the exam. The course is beneficial for everyone.

About The Examination

It is intended to assess whether the candidate can demonstrate sufficient ‘Remember/Recall’ (Bloom’s Level-1) and ‘Understanding’ (Bloom’s Level-2) of the ITIL® 4 service management framework, as described in the syllabus below. The ITIL® 4 Foundation qualification is a prerequisite for the ITIL® 4 higher level qualifications, which assess the candidate’s ability to ‘Apply’ (Bloom’s Level-3) their understanding of the relevant parts of the ITIL® framework in context.

It is recommended that students should complete at least one ITIL 4® Foundation Mock Exam.

  • Multiple choices, 40 questions. The questions are selected from the full ITIL 4® Foundation Certificate in IT Service Management examination question bank.
  • Maximum 60 minutes for all candidates in their respective language
  • Candidates who are completing an exam in a language that is not their mother tongue and where the language of the exam is not their primary business language, have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary.
  • Prerequisite: Accredited ITIL® Foundation Training is strongly recommended but is not a prerequisite
  • Supervised: Yes
  • Open Book: No
  • Pass Score: 26/40 or 65%
  • Delivery: This examination is available in Online or Paper-based format

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Training Options


Instructor-Led Session

  • 1 day Instructor led Online Training
  • Experienced Subject Matter Experts
  • Approved and Quality Ensured training Material
  • 24*7 leaner assistance and support


Customized to your team's need

  • Customized Training Across Various Domains
  • Instructor Led Skill Development Program
  • Ensure Maximum ROI for Corporates
  • 24*7 Learner Assistance and Support

Course Outline

  • The evolution from ITIL® v3 to ITIL® 4
  • Purpose of ITIL® 4
  • Certification Scheme
  • Service & Service Offerings
  • Product
  • Service Management
  • Value & Value Co-creation
  • Service Provider & Service Consumer Organizations
  • Other Stakeholders
  • Service Relationships & Service Relationship Model
  • Service Provision & Service Consumption
  • Value: Outcome, Cost & Risk
  • Value: Utility & Warranty
  • Dimension 1: Organizations & People
  • Dimension 2: Information & Technology
  • Dimension 3: Partners & Suppliers
  • Dimension 4: Value Streams & Processes
  • External Factors           
  • Inputs & Outcome of the SVS
  • Components of the SVS
  • Focus on Value
  • Start Where you are
  • Progress Iteratively with Feedback
  • Collaborate & Promote Visibility
  • Think & Work Holistically
  • Keep it Simple & Practical
  • Optimize & Automate
  • Activity: Plan
  • Activity: Improve
  • Activity: Engage
  • Activity: Design & Transition
  • Activity: Obtain/Build
  • Activity: Deliver & Support
  • Value Chain interaction with Value Streams & Practices

General Management, Service Management & Technical Management Practices

  • Information Security Management
  • Relationship management
  • Supplier management
  • IT asset management
  • Service configuration management
  • Deployment management
  • Release management
  • Monitoring and event management
  • Continual improvement
  • Service level management
  • Incident management
  • Problem management
  • Change control
  • Service request management
  • Service desk

Course Advisor

ITIL Certification Training
Prasad Lele

Area Of Expertise : ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation


  • Prasad has 19 + years of experience across IT operations, IT Service Management, IT Projects, IT Governance, IT Risk & Compliance Management.
  • He has trained more than 2000 professionals on various best practices & frameworks.
  • He Has a strong exposure of requirements elicitation to design, improving, developing, implementing & auditing processes.
  • Prasad possesses a good understanding of assessing various IT processes against industry best practices.
  • He has worked on various Transition Projects like, “Change in vendor support” “Domain Migration & Policy Implementation” “ITSM Tool Implementation” “Consolidation of Service Desk” “Designing of customized reports in the tool”.

Course Reviews


This course provides comprehensive training for anyone involved in the provision, support, and delivery of IT Services.

The training duration is 1-2 days.

Yes, at the end of the class, we will execute the PeopleCert exams. After passing the exam you will receive a soft copy of the certificate on your email which states that you have successfully completed the course.

All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer's requested schedule. In Covid 19 pandemic all batches are online.

Along with facilitating training sessions, we provide required course material and practice questions for exam preparation

Training sessions are facilitated by certified experts having practical working experience as well as training experience.

  • We are an Accredited Training Organization
  • Experiential Education
  • Experienced Industry Experts
  • Accredited course material
  • Quality Courseware
  • Post training support

The ITIL certification cost follows a certain formula-

 ITIL Training cost + ITIL Examination cost = ITIL certification cost

The cost of each level of ITIL is incorporated in the ITIL certification cost in bangalore click the link.