ITIL® 4 Foundation Training Course in Chicago , IL

ITIL Foundation Certification

This course enables IT practitioners, leaders, and support staff with a practical understanding of the key concepts, principles, practices, and common language for the successful management of modern IT-enabled services. Our ITIL® 4 Foundation training course in Chicago also prepares candidates for the ITIL® 4 Foundation certificate exam. This course is designed to comply with the ITIL® 4 best practice service value system.


  2891 Ratings

               6182 Participants

Group Discount

Upto 15% OFF

Peoplecert Accredited Organization

Exam Fee Included

Earn 16 PDUs After Course Completion

18.00 PDUs

ITIL® 4 Foundation course overview in Chicago, IL

ITIL® contributes to the world’s largest framework for implementing IT Service Management. ITIL version 4 delves into the concept of Service Value System (SVS), which provides a complete view of how ITSM can contribute to business value and how to leverage concepts from models such as DevOps, Lean IT, Agile, and Organizational Change Management. This is a foundational-level course to help you learn the dimensions, guiding principles, and best practices of ITIL® 4.

ITIL® 4 Foundation Certification is mandatory before you apply for any of the Strategic Leader or Managing Professional certifications. This training program in Chicago also prepares you for the ITIL® 4 Foundation exam.

Note: Vinsys provides ITIL certification training in combination with ITIL exam.

Course Curriculum


The ITIL 4 Foundation Certification Course is best suited for:

  • IT Professionals/ IT Developers/ IT Managers
  • Application Managers
  • Quality Analysts
  • IT Architects/ IT Executives
  • Audit Managers
  • Database Administrators
  • Business Operation Managers
  • ITSM Executives and Trainers

Eligibility Criteria

Candidates do not need to fulfil any criteria to apply for the ITIL 4 Foundation Course. Any individual aspiring to gain knowledge of the ITSM best practices can take up this course. It offers great benefits both the IT professionals as well as the non-IT professionals.

Course Objectives

This ITIL 4 Foundation Certification Course aims at training candidates on how to:

  • Create a reliable, functional and stable service development environment
  • Understand customers to tailor your services according to their specific requirements to establish strong, long-term relationships
  • Predict, manage and minimize risks effectively without compromising on the existing service deliveries
  • Enhance productivity cost-effectively
  • Align the ITSM framework with core business objectives to achieve the targeted goals
  • Adapt to the rapid technological shifts and comply with the industry standards
  • Raise your ability to cope up with the IT challenges and perform outstandingly

Read More..

Get in touch

By providing your contact details, you agree to our Privacy policy

Training Options


Online Live Interactive Training

  • 3 days Instructor led Online Training
  • Experienced Subject Matter Experts
  • Approved and Quality Ensured training Material
  • 24*7 leaner assistance and support


Customized to your team's need

  • Customized Training Across Various Domains
  • Instructor Led Skill Development Program
  • Ensure Maximum ROI for Corporates
  • 24*7 Learner Assistance and Support

Course Outline

The ITIL 4 course includes a comprehensive knowledge of ITSM practices. You can expect to be trained on:

•    Why ITIL® is successful?
•    Concept of best practices in the public domain
•    Concept of a service 
•    Concept of internal and external customers
•    Concept of internal and external services
•    Concept of service management
•    Concept of IT service management
•    Concept of stakeholders in service management
•    What are processes and functions?
•    The process model and the characteristics of processes

  • The structure of the ITIL® service lifecycle
  • The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
  • Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement) Generic concepts and definitions
  • Defining and explain following key concepts
  • Utility and Warranty
  • Assets, resources and capabilities
  • Service portfolio
  • Service catalogue and Different view of Service Catalogue
  • Governance
  • Business case
  • Risk management
  • Service provider
  • Supplier
  • Service level agreement
  • Operational level agreement
  • Underpinning contract
  • Service design package
  • Availability
  • Service knowledge management system
  • Configuration item
  • Configuration management system
  • Definitive media library (DML)
  • Change and its types
  • Event
  • Service strategy: Value creation through services
  • Service design: Understand the importance of four P’s for service management, Understand the five major aspects of service design
  • Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF’s and KPI’s, Baselines, Type of Metrics Processes
  • The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts
  • Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)
  • Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)
  • Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)
  • Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)
  • Continual Service Improvement (The seven-step improvement process) Functions
  • Role, objectives and organizational structures
  • The technical management function, application management function, IT operations management function, service desk function
  • RACI Model
  • Process Owner
  • Process Manager
  • Process Practitioner
  • Service Owner

How service automation assists with expediting service management processes

Course Reviews


Vinsys is an Axelos Authorized Training Partner (ATP). ITIL Foundation training in Chicago is a well-structured training program that delivers precise content through flexible training schedules for focused yet convenient learning. Vinsys trainers possess 12+ years of experience in the domain while also being capable of relating ITIL concepts to real job scenarios. Our ITIL Foundation students exhibit 98% exam success rate.

ITIL Foundation is a credential that validates your knowledge of ITIL practices for ITSM. The foundation training gives professionals an understanding of the basic concepts, ITIL best practices and the framework. This training also prepares you for the ITIL Foundation Certification exam.

To earn your ITIL Foundation certificate,
•    Take the ITIL v4 certification training from an Authorized Training Partner
•    Appear for the ITIL Foundation exam
•    Score at least 65% in the exam

The exam fee of ITIL Foundation exam is $363.

The five stages covered in ITIL Foundation training are:
•    Service Strategy
•    Service Design
•    Service Transition
•    Service Operation
•    Continual Service Improvement

The ITIL Foundation certification has a lifelong validity.

This course is intended for individuals who aim to gain ITIL framework knowledge and want to enhance IT service management in their organizations.