ITIL Certification Training Course
7620 Ratings
16552 Participants
Group Discount
Upto 20%
AXELOS Authorized Training Organization (ATO) & Authorized Exam Organization (AEO)
99% Exam Success Rate
Industry-expert trainers
Accredited Courseware
ITIL Foundation Course Overview
ITIL® contributes to the world’s largest framework for implementing IT Service Management. In this course, you will learn about core concepts and terminologies of ITIL service lifecycle. It will also enable you to gain an end-to-end operating model for IT Service Management and the creation, delivery and continual improvement of tech-enabled products and services.
Learners will understand the guiding principles of ITIL 4, four dimensions of service management, key concepts from Agile, Lean, DevOps, and why these are important to deliver business value. This foundation-level training will focus on teaching how ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Course Curriculum
Audience
This ITIL® 4 Foundation Certification course in Cochin is suitable for individuals who require a basic understanding of the ITIL framework. This course can be taken by:
- IT Professionals/ IT Developers/ IT Managers
- Application Managers
- Quality Analysts
- IT Architects/ IT Executives
- Audit Managers
- Database Administrators
- Business Operation Managers
- ITSM Executives and Trainers
Eligibility Criteria
There are no prerequisites for this course.
Course Objective
After completing this ITIL Foundation training course in Cochin, you will understand:
- How modern IT and digital service organizations operate
- How value streams increase speed and efficiency
- How cultural or behavioral principles guide work that benefits the wider organization
- How to use commonly-used service management terms and concepts
Training Options
Online Training
Instructor-Led Session
- Instructor led Online Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured training Material
- 24*7 leaner assistance and support
CORPORATE TRAINING
Customized to your team's need
- Customized Training Across Various Domains
- Instructor Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
Course Outline
- Discuss the conception and evolution of ITIL.
- Define Service Management, Best Practices and itSMF
- Describe the ITIL Key Concepts.
- State the 5 Core Books.
- Discuss the LifeCycle Terms of Interest and Five Phases.
- Review the Capabilities and Resources.
- Understand the Benefits of ITIL.
- Discuss the RACI and Organizational Structure.
- Understand the role of Automation in IT Service Management.
- Discuss Governance, Risk Management and the ITIL Service Lifecycle.
- Understand the Process Model and the Four Ps of Design.
- Discuss the ITIL Processes.
- Describe the Key Concepts of Service Strategy and Terms of Interest.
- Define Utility and Warranty = Value.
- Describe Service Provider Types.
- Understand Service Strategy Processes.
- Review Financial Management for IT Services.
- Provide Service Justification: Business Case.
- Define Service Portfolio Management.
- Describe Demand Management.
- Recognize Business Relationship Management.
- Describe the Key Concepts of Service Design and Terms of Interest.
- Define Business Change Process.
- Recognize Design Management.
- Describe the Five Aspects of Service Design.
- State the Four Ps.
- Define Design Constraints.
- Recognize Services Design and Design Coordination Processes.
- Describe Service Catalog Management, Service Level Management, Availability Management and Capacity Management.
- Understand IT Service Continuity Management Objectives.
- Define Information Security Management.
- Describe Supplier Management Objectives.
- Describe the Key Concepts of Service Transition and Terms of Interest.
- Define Service Transition Processes.
- Describe Change Management, Service Assist and Configuration Management, Knowledge Management, and Release and Deployment Management.
- Recognize Transition Planning and Support.
- State Service Validation and Testing.
- Discuss Change Evaluation.
- Describe the Key Concepts of Service Operation and Terms of Interest.
- Define the Role of Communications in Operations.
- Describe Operation Processes.
- Define Incident Management, Problem Management, and Event Management.
- State Request Fulfillment.
- Discuss Access Management.
- Describe Service Operation Functions.
- Describe the Key Concepts of Continual Service Improvement and Terms of Interest.
- Define Demins’ Constant Improvement.
- Describe the Sever-Step Improvement Process.
- Recognize the CSI Model.
- Describe the Role of Measurements.
- Understand Focus on the Business Needs.
- Describe Methods and Techniques for Continual Service Improvement.
- Describe the Key Concepts of Service Design and Terms of Interest.
- Define Business Change Process.
- Recognize Design Management.
- Describe the Five Aspects of Service Design.
- State the Four Ps.
- Define Design Constraints.
- Recognize Services Design and Design Coordination Processes.
- Describe Service Catalog Management, Service Level Management, Availability Management and Capacity Management.
- Understand IT Service Continuity Management Objectives.
- Define Information Security Management.
- Describe Supplier Management Objectives.
Course Advisor
Mr. Prasad Lele
ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation
Course Reviews
Ramagopal Muthuswami
Process Engineer
Vennisa Monserrate
Technical Executive level two
FAQ's
Vinsys trainings are applauded for their amazing results. Trainers at Vinsys follow a training methodology that is highly focused on practical skill building and knowledge enhancement. We elevate training standards by introducing flexible learning hours and multiple practice exams to prepare our students well for the certification exam.
There are no prerequisites for this ITIL Foundation training.
Vinsys is an emerging leader in training professionals across the globe. A few reasons to choose Vinsys over other training providers are:
- AXELOS accredited training organization& exam centre
- Quality training course material crafted by experienced subject matter experts
- Complete assistance pre and post certification
- Highly interactive training sessions with well-experienced facilitators
- Flexible training schedules tailored to candidates’ requirements
- 995% exam success ratio of clearing in 1st attempt
- Conducive learning environment and diverse training methodologies
Yes, ITIL 4 foundation certification exam is a closed book exam.
The ITIL framework is a mandate practiced in many large organizations as it sets a practical framework for carrying out business procedures for obtaining organizational goals efficiently.
Certifying yourself with ITIL 4 Foundation credential will uplift your profile visibility and open a wide pool of job opportunities. It also validates your knowledge and skills while assuring a progressive career path with high payout benefits.
ITIL® 4 Managing Professional Transition Certification Training
SAFe® Scrum Master