ITIL Foundation Training in Dammam

ITIL Foundation Overview

ITIL Foundation Certification Course is designed to introduce the candidates to the ITIL 4 framework, concepts and terminologies. Through this course, candidates will be able to understand the IT service management in a broader prospect. ITIL 4 Certification intends at discovering the ITIL evolution process to drive the modern technology-based environment and its operational processes.

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  23760 Ratings

               45190 Participants

GROUP DISCOUNT

15% Off

Peoplecert & Axelos Accredited Organization

Exam Fees Included

Earn 16 PDUs After Course Completion

99.3% Exam Pass Rate

ITIL® 4 Foundation Course Overview


Information Technology Infrastructure Library (ITIL) is a set of best practices that aim to create and enhance the ITSM process. The ITIL Foundation Course is the key to get involved in building a reliable, highly flexible and adaptive IT environment to serve to the varied needs of organizations. It intends to help businesses improve customer relations, manage risks, build stable & reliable IT infrastructures, and establish cost-effective practices.

ITIL is highly versatile. It is built on the collaborative experience of IT professionals and therefore focuses on addressing the core issues faced in an IT environment. The ITIL 4 practices are very flexible and scalable which makes them easy to use with other practices including Six Sigma, Cobit, and TOGAF.

The ITIL framework is widely accepted across industries as it does not restrict itself to any specific business model. ITIL can be defined as a series of processes that contribute highly towards improving and refining an IT service lifecycle. It enables people, processes, and organizations to quickly cope up with the IT transitions efficiently and never lose on productivity.

Note: Vinsys provides ITIL certification training in combination with ITIL exam.

Course Curriculum


Audience

ITIL Foundation Certification is suitable for professionals who wish to gain an understanding of the ITIL framework and how it enables businesses to improve the quality of IT service management within an organization. The certification can also be opted by those who already work in an ITIL-enabled environment and need recognition of their skills to contribute majorly to the overall development of the organization.

The ITIL framework is great learning for all those who wish to be or are already a part of the IT environment. The ITIL 4 Foundation Certification Course is best suited for:

  • IT Professionals/ IT Developers/ IT Managers
  • Application Managers
  • Quality Analysts
  • IT Architects/ IT Executives
  • Audit Managers
  • Database Administrators
  • Business Operation Managers
  • ITSM Executives and Trainers

Eligibility Criteria

Candidates do not need to fulfil any criteria to apply for the ITIL 4 Foundation Course. Any individual aspiring to gain knowledge of the ITSM best practices can take up this course. It offers great benefits both the IT professionals as well as the non-IT professionals.

Course Objectives

This ITIL 4 Foundation Certification Course aims at training candidates on how to:

  • Create a reliable, functional and stable service development environment
  • Understand customers to tailor your services according to their specific requirements to establish strong, long-term relationships
  • Predict, manage and minimize risks effectively without compromising on the existing service deliveries
  • Enhance productivity cost-effectively
  • Align the ITSM framework with core business objectives to achieve the targeted goals
  • Adapt to the rapid technological shifts and comply with the industry standards
  • Raise your ability to cope up with the IT challenges and perform outstandingly

Course Benefits

ITIL 4 Certification adds up value to a candidate’s profile as ITSM is the backbone of all the industries across the globe. Holding a professional certification gives a boost to a candidate’s career as more and more companies have begun realizing the potential of ITIL management.

Certifying with the ITIL 4 Foundation Certification provides the following benefits to candidates:

  • Professionals gain an understanding of a systematic & professional approach towards establishing a well-structured IT environment
  • Improves the professional’s ability to plan, support, and identify IT services resulting in higher efficiency, increased productivity, and effectiveness
  • Enhances employment prospects and higher salary package
  • Trains on the best ITSM practices about how to increase business productivity
  • Assists the identification of key problem areas for organizational benefits

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Training Options


ONLINE TRAINING

Instructor-Led Session


  • 1 day Instructor-led Online Training
  • Experienced Subject Matter Experts
  • Approved and Quality Ensured training Material
  • 24*7 leaner assistance and support

CORPORATE TRAINING

Customized to your team's need


  • Customized Training Across Various Domains
  • Instructor-Led Skill Development Program
  • Ensure Maximum ROI for Corporates
  • 24*7 Learner Assistance and Support

Course Outline


  • Why ITIL® is successful?
  • Concept of best practices in the public domain
  • Concept of a service
  • Concept of internal and external customers
  • Concept of internal and external services
  • Concept of service management
  • Concept of IT service management
  • Concept of stakeholders in service management
  • What are processes and functions?
  • The process model and the characteristics of processes
  • The structure of the ITIL® service lifecycle
  • The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
  • Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
  • Defining and explain the following key concepts
  • Utility and Warranty
  • Assets, resources, and capabilities
  • Service portfolio
  • Service catalog and Different view of Service Catalogue
  • Governance
  • Business case
  • Risk management
  • Service provider
  • Supplier
  • Service level agreement
  • Operational level agreement
  • Underpinning contract
  • Service design package
  • Availability
  • Service knowledge management system
  • Configuration item
  • Configuration management system
  • Definitive media library (DML)
  • Change and its types
  • Event
  • Service strategy: Value creation through services
  • Service design: Understand the importance of four P’s for service management, Understand the five major aspects of service design
  • Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF’s and KPI’s, Baselines, Type of Metrics)

Processes

  • The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts
  • Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)
  • Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)
  • Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)
  • Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)
  • Continual Service Improvement (The seven-step improvement process)

Functions

  • Role, objectives and organizational structures
  • The technical management function, application management function, IT operations management function, service desk function
  • RACI Model
  • Process Owner
  • Process Manager
  • Process Practitioner
  • Service Owner

How service automation assists with expediting service management processes

Course Advisor

Prasad Lele

Trainer & Consultant for IT Governance, Project Management & IT Service Management.

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 ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation

Course Reviews


FAQ's


ITIL is an acronym for Information Technology Infrastructure Library. It is a set of best practices responsible for successful IT Service Management. With businesses utilizing the power of IT extensively, the role of ITIL started gaining more weightage and the technology looked forward to a universal set of practices and framework that laid the foundation of a secure, reliable, flexible, and scalable IT environment.

The ITIL framework consists of five books each comprising of a different element of the IT service lifecycle. They deliver firm, practical guidelines for creating, planning and improvising product or service development processes.

The five books are Service Strategy, Service Transition, Service Design, Service Operations, and Continual Service Improvements.

ITIL 4 is a refined version of the earlier ITIL V3 model as the latter is a more flexible, scalable, and practical approach towards setting up the ITSM methodologies in today’s highly demanding and rigorous IT infrastructure requirements. The major difference between the two versions of ITIL is that ITIL 4 model considers customers as an essential part of the ITSM process that contributes to its adaptive functioning and wide acceptance globally.

ITIL 4 is an authentication of one’s knowledge about the IT environments and processes. It certifies the skillset required to professionally establish IT infrastructure and the ability to apply structural as well as functional changes in the IT culture of an organization.

With this professional certification, candidates acquire a systematic knowledge of ITSM best practices and set of procedures that in turn benefits their personal as well as professional career path. ITIL 4 certified professionals are highly in demand these days with the increasing awareness among companies about the effectiveness of structured ITSM processes.

ITIL 4 training at Vinsys is highly regarded with hi-tech training sanitized facilities and well-experienced staff. Vinsys records the highest percentage of students passing in the first attempt for the ITIL course.

  • AXELOS approved course material
  • Post-training support                    
  • Complete exam preparation guidance
  • Professional career consultation

Candidates who are ITIL 3 Certified professionals are assigned credit values based on the ITIL content to contribute to your further ITIL professional education. ITIL 3 certified professionals will be eligible for ITIL 4 Transition Module which aims to hasten the adoption to the changes to the new release and provides candidates with an updated ITIL Managing Professional (MP) designation.

Apply for the ITIL 4 Transition Module here.

ITIL Certification Versions & Levels

ITIL 4, the latest version of ITIL was released in February 2019, the first major update since 2007. ITIL v3 was the initial ITIL version.

ITIL v3 Levels - Before the ITIL 4 update, ITIL v3 had 5 levels:

  1. Foundation
  2. Practitioner
  3. Intermediate
  4. Expert
  5. Master

Now, ITIL 4 has only 4 levels:

  1. Foundation
  2. Managing Professional
  3. Strategic Leader
  4. Master

The ITIL 4 levels offer a more flexible approach and is proven to be lot more practical, flexible and relevant in today’s modernized, tech-enabled world. Its models and methodologies are aligned with the latest innovations in the corporate sector and enables faster adoption of methods that can be applied across different domains.

Hence the ITIL 4 Certification adds more value to the professionals who are already ITIL v3 certified. After completing the ITIL 4 Foundation course, candidates become eligible to apply for ITIL 4 Managing Professional course.