ITIL® Foundation Certification Training in Riyadh

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ITIL Foundation Certification Training

 

For professionals who are interested in knowing key elements, concepts, and terminology used in the ITIL® service lifecycle, ITIL® Foundation Certification Training is the right approach. The all-inclusive course gives a first level of training for any professional in the field of support and delivery of IT services. ITIL® V4 foundation is ideal for organizations that have adopted and adapted ITIL® and who need to be informed about or contribute to, ongoing service improvement. After a typical classroom training, participants will need to give the ITIL® Foundation Exam. 

  • Comprehensive, Interactive Classroom & Online ITIL Training
  • Best Practices Imparted by the Experienced, Certified Trainers
  • Success Ratio of Gaining the Credential in 1st Attempt – 99%
  • Experiential, Blended Learning through Industry Case-Studies
  • Vinsys is a PeopleCert ATO and an AXELOS Certified Training Partner
  • Intensive Exam Preparation, Practice Tests, Q & A Sessions & more.

 

 

4.8/5

(14436 Ratings)

23489

Standard Price: 3000 SAR

This qualification is primarily aimed towards:
 
•    Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization
•    IT professionals who are working within an organization that has adopted and adapted ITIL®
•    Professionals who need to be informed about and thereafter contribute to an ongoing service improvement program in their organizations
•    Those who need an understanding of how ITIL® can be used to enhance the quality of IT service management within an organization
•    This may include but is not limited to, IT professionals, business managers, and business process owners. The ITIL® qualification is open to any individual who may have an interest in the subject.   

Also, ITIL Foundation Certification is a basic requirement for any IT Professional to learn and grow further in the field of IT Service Management, ITIL 4 Foundation Certification is the best suited for:

•    IT Managers/ IT Support Managers
•    Quality Analysts
•    Service Delivery Managers/ Associates 
•    Application Managers
•    IT Developers/ IT Development Managers
•    Database Administrators 
•    IT Audit Managers
•    IT Architects
•    IT Executives
•    Business Operation Managers 
•    IT Consultants 
•    ITSM Trainers and Facilitators 

No Specific Eligibility criterion. Any one in IT industry will find this course suitable.

In this course, candidates gain knowledge about ITIL as a fully reliable ITSM Framework and thoroughly understand its purpose and role in organizations worldwide. To fully channelize the ITIL 4 practices and implement the ITIL approaches successfully, one must learn and analyze a range of fundamental segments carefully. These are some of the important topics we exclusively cover in our ITIL 4 Foundation Certification Training program at Vinsys.

  • Introduction to ITIL® 4
    • The evolution from ITIL® v3 to ITIL® 4
    • Purpose of ITIL® 4
    • Certification Scheme
  • Key Concepts of Service Management
    • Service & Service Offerings
    • Product
    • Service Management
    • Value & Value Co-creation
    • Service Provider & Service Consumer Organizations
    • Other Stakeholders
    • Service Relationships & Service Relationship Model
    • Service Provision & Service Consumption
    • Value: Outcome, Cost & Risk
    • Value: Utility & Warranty
  • The Four Dimensions of Service Management
    • Dimension 1: Organizations & People
    • Dimension 2: Information & Technology
    • Dimension 3: Partners & Suppliers
    • Dimension 4: Value Streams & Processes
    • External Factors           
  • The ITIL® Service Value System (SVS)
    • Inputs & Outcome of the SVS
    • Components of the SVS
  • The Guiding Principles
    • Focus on Value
    • Start Where you are
    • Progress Iteratively with Feedback
    • Collaborate & Promote Visibility
    • Think & Work Holistically
    • Keep it Simple & Practical
    • Optimize & Automate
  • Service Value Chain
    • Activity: Plan
    • Activity: Improve
    • Activity: Engage
    • Activity: Design & Transition
    • Activity: Obtain/Build
    • Activity: Deliver & Support
    • Value Chain interaction with Value Streams & Practices
  • ITIL Management Practices
    • General Management, Service Management & Technical Management Practices
  • Purpose Statement & Key definitions of following Practices: (Bloom’s Level 1)
    • Information Security Management
    • Relationship management
    • Supplier management
    • IT asset management
    • Service configuration management
    • Deployment management
    • Release management
    • Monitoring and event management
  • Purpose Statement, Key Definitions & Overview Understanding of following Practices: (Bloom’s Level 2)
    • Continual improvement
    • Service level management
    • Incident management
    • Problem management
    • Change control
    • Service request management
    • Service desk

ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement IT service management. It ensures that the overall business aims and strategies are supported by the IT organization’s aims and strategies. 

Therefore, the objectives of undertaking this course should be ideal for:

  • Learn basic concepts, principles, fundamentals of ITIL as a whole system and the ones that serve specifically to ITIL 4 Foundation Certification Course.
  • Learn how to make changes in your business's existing/ changed services 
  • Understand how to manage this change along with risk and quality while giving the ITIL Foundation Exam
  • When doing that, one should aim to ensure he/ she is well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.
  • Comprehend the difference between ITIL Foundation Lifecycle and ITIL 4 SVS while carrying out those processes which contribute to the optimization of the services provided.
  • Focus on the practical and automated approach of IT Service Management and Service Delivery
  • Learn to apply continuous service improvement through the study of ITIL 4 Foundation. It identifies opportunities for improvements and the effectiveness of the processes. 
  • Learn to optimize the costs associated with service provision.

Ajit Joshi

Associate Vice President and Head – Governance and Enterprise Transformation in IT Service Management (GeTSM)

  • More than 8 years of experience in IT operations, Service Management, Training
  • Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
  • ITIL® Release, Control and Validation Certified.
  • ITIL® Service Offering and Agreement Certified.
  • ITIL® Planning, Protection, and Optimization Certified.

What is ITIL® Practitioner Certification?

  • This course provides comprehensive training for anyone involved in the provision, support, and delivery of IT Services.

What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?

  • Evidence of ITIL® Foundation Certificate 

What is the duration of the training?

  • Training duration is 2-3 days.

Do you provide certificates on successfully completing the course?

  • Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive a soft copy of the certificate on your email which states that you have successfully completed the course.

When are the classes conducted?

  • All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.

What all is included in the ITIL course?

  • Along with facilitating training sessions, we provide required course material and practice questions for exam preparation

Who conduct the training sessions?

  • Training sessions are facilitated by certified experts having practical working experience as well as training experience.

Why one should join Vinsys?

  • We are an Accredited Training Organization
  • Experiential Education
  • Experienced Industry Experts
  • Accredited course material
  • Quality Courseware
  • Post-training support

ITIL 4 Foundation Exam Objective:

It is intended to assess whether the candidate can demonstrate sufficient ‘Remember/Recall’ (Bloom’s Level-1) and ‘Understanding’ (Bloom’s Level-2) of the ITIL® 4 service management framework, as described in the syllabus below. The ITIL® 4 Foundation qualification is a prerequisite for the ITIL® 4 higher level qualifications, which assess the candidate’s ability to ‘Apply’ (Bloom’s Level-3) their understanding of the relevant parts of the ITIL® framework in context.

It is recommended that students should complete at least one ITIL 4® Foundation Mock Exam.

  • Multiple choices, 40 questions. The questions are selected from the full ITIL 4® Foundation Certificate in IT Service Management examination question bank.
  • Maximum 60 minutes for all candidates in their respective language
  • Candidates who are completing an exam in a language that is not their mother tongue and where the language of the exam is not their primary business language, have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary.
  • Prerequisite: Accredited ITIL® Foundation Training is strongly recommended but is not a prerequisite
  • Supervised: Yes
  • Open Book: No
  • Pass Score: 26/40 or 65%
  • Delivery: This examination is available in Online or Paper-based format

This qualification is primarily aimed towards:
 
•    Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization
•    IT professionals who are working within an organization that has adopted and adapted ITIL®
•    Professionals who need to be informed about and thereafter contribute to an ongoing service improvement program in their organizations
•    Those who need an understanding of how ITIL® can be used to enhance the quality of IT service management within an organization
•    This may include but is not limited to, IT professionals, business managers, and business process owners. The ITIL® qualification is open to any individual who may have an interest in the subject.   

Also, ITIL Foundation Certification is a basic requirement for any IT Professional to learn and grow further in the field of IT Service Management, ITIL 4 Foundation Certification is the best suited for:

•    IT Managers/ IT Support Managers
•    Quality Analysts
•    Service Delivery Managers/ Associates 
•    Application Managers
•    IT Developers/ IT Development Managers
•    Database Administrators 
•    IT Audit Managers
•    IT Architects
•    IT Executives
•    Business Operation Managers 
•    IT Consultants 
•    ITSM Trainers and Facilitators 

No Specific Eligibility criterion. Any one in IT industry will find this course suitable.

In this course, candidates gain knowledge about ITIL as a fully reliable ITSM Framework and thoroughly understand its purpose and role in organizations worldwide. To fully channelize the ITIL 4 practices and implement the ITIL approaches successfully, one must learn and analyze a range of fundamental segments carefully. These are some of the important topics we exclusively cover in our ITIL 4 Foundation Certification Training program at Vinsys.

  • Introduction to ITIL® 4
    • The evolution from ITIL® v3 to ITIL® 4
    • Purpose of ITIL® 4
    • Certification Scheme
  • Key Concepts of Service Management
    • Service & Service Offerings
    • Product
    • Service Management
    • Value & Value Co-creation
    • Service Provider & Service Consumer Organizations
    • Other Stakeholders
    • Service Relationships & Service Relationship Model
    • Service Provision & Service Consumption
    • Value: Outcome, Cost & Risk
    • Value: Utility & Warranty
  • The Four Dimensions of Service Management
    • Dimension 1: Organizations & People
    • Dimension 2: Information & Technology
    • Dimension 3: Partners & Suppliers
    • Dimension 4: Value Streams & Processes
    • External Factors           
  • The ITIL® Service Value System (SVS)
    • Inputs & Outcome of the SVS
    • Components of the SVS
  • The Guiding Principles
    • Focus on Value
    • Start Where you are
    • Progress Iteratively with Feedback
    • Collaborate & Promote Visibility
    • Think & Work Holistically
    • Keep it Simple & Practical
    • Optimize & Automate
  • Service Value Chain
    • Activity: Plan
    • Activity: Improve
    • Activity: Engage
    • Activity: Design & Transition
    • Activity: Obtain/Build
    • Activity: Deliver & Support
    • Value Chain interaction with Value Streams & Practices
  • ITIL Management Practices
    • General Management, Service Management & Technical Management Practices
  • Purpose Statement & Key definitions of following Practices: (Bloom’s Level 1)
    • Information Security Management
    • Relationship management
    • Supplier management
    • IT asset management
    • Service configuration management
    • Deployment management
    • Release management
    • Monitoring and event management
  • Purpose Statement, Key Definitions & Overview Understanding of following Practices: (Bloom’s Level 2)
    • Continual improvement
    • Service level management
    • Incident management
    • Problem management
    • Change control
    • Service request management
    • Service desk

ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement IT service management. It ensures that the overall business aims and strategies are supported by the IT organization’s aims and strategies. 

Therefore, the objectives of undertaking this course should be ideal for:

  • Learn basic concepts, principles, fundamentals of ITIL as a whole system and the ones that serve specifically to ITIL 4 Foundation Certification Course.
  • Learn how to make changes in your business's existing/ changed services 
  • Understand how to manage this change along with risk and quality while giving the ITIL Foundation Exam
  • When doing that, one should aim to ensure he/ she is well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.
  • Comprehend the difference between ITIL Foundation Lifecycle and ITIL 4 SVS while carrying out those processes which contribute to the optimization of the services provided.
  • Focus on the practical and automated approach of IT Service Management and Service Delivery
  • Learn to apply continuous service improvement through the study of ITIL 4 Foundation. It identifies opportunities for improvements and the effectiveness of the processes. 
  • Learn to optimize the costs associated with service provision.

Ajit Joshi

Associate Vice President and Head – Governance and Enterprise Transformation in IT Service Management (GeTSM)

  • More than 8 years of experience in IT operations, Service Management, Training
  • Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
  • ITIL® Release, Control and Validation Certified.
  • ITIL® Service Offering and Agreement Certified.
  • ITIL® Planning, Protection, and Optimization Certified.

What is ITIL® Practitioner Certification?

  • This course provides comprehensive training for anyone involved in the provision, support, and delivery of IT Services.

What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?

  • Evidence of ITIL® Foundation Certificate 

What is the duration of the training?

  • Training duration is 2-3 days.

Do you provide certificates on successfully completing the course?

  • Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive a soft copy of the certificate on your email which states that you have successfully completed the course.

When are the classes conducted?

  • All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.

What all is included in the ITIL course?

  • Along with facilitating training sessions, we provide required course material and practice questions for exam preparation

Who conduct the training sessions?

  • Training sessions are facilitated by certified experts having practical working experience as well as training experience.

Why one should join Vinsys?

  • We are an Accredited Training Organization
  • Experiential Education
  • Experienced Industry Experts
  • Accredited course material
  • Quality Courseware
  • Post-training support

ITIL 4 Foundation Exam Objective:

It is intended to assess whether the candidate can demonstrate sufficient ‘Remember/Recall’ (Bloom’s Level-1) and ‘Understanding’ (Bloom’s Level-2) of the ITIL® 4 service management framework, as described in the syllabus below. The ITIL® 4 Foundation qualification is a prerequisite for the ITIL® 4 higher level qualifications, which assess the candidate’s ability to ‘Apply’ (Bloom’s Level-3) their understanding of the relevant parts of the ITIL® framework in context.

It is recommended that students should complete at least one ITIL 4® Foundation Mock Exam.

  • Multiple choices, 40 questions. The questions are selected from the full ITIL 4® Foundation Certificate in IT Service Management examination question bank.
  • Maximum 60 minutes for all candidates in their respective language
  • Candidates who are completing an exam in a language that is not their mother tongue and where the language of the exam is not their primary business language, have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary.
  • Prerequisite: Accredited ITIL® Foundation Training is strongly recommended but is not a prerequisite
  • Supervised: Yes
  • Open Book: No
  • Pass Score: 26/40 or 65%
  • Delivery: This examination is available in Online or Paper-based format
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Reviews

reviewer.png

Mr.Amol Randhav

Support Specialist

The beauty of pursuing ITIL® certification through Vinsys was that it created a tremendous amount of knowledge generation. Now I do have a strong understanding between IT and the business, a vision of the management of risks and transparency of IT costs and assets. This has helped me tremendously in running a project successfully.


reviewer.png

Mr.Shyamal Saxena

Executive Level

In a quest to deliver better business solutions, I had undertaken the ITIL® exam training. This proved to a USP to my already existing bright career. Vinsys played a crucial role in making me understand the importance of the course and the course helped me chart out improved delivery services, better customer satisfaction, and increased utilization of resources.


reviewer.png

Mr.Rishi Aggarwal

Manager

The Vinsys training institute was a wonderful platform on which ITIL® Foundation training was imparted. The practical and strategic guidance helped me to improve my overall stance in business services by optimizing the use of resources that are made available by the organization.


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