For professionals who are interested in knowing key elements, concepts and terminology used in the ITIL® service lifecycle, ITIL® Foundation Certification Training <\/a>is the right approach. The all-inclusive course gives a first level of training for any professional in the field of support and delivery of IT services. ITIL® v3 foundation<\/strong><\/em> is ideal for organizations that have adopted and adapted ITIL® and who need to be informed about, or contribute to, ongoing service improvement. After a typical classroom training, participants will need to give the ITIL® Foundation Exam. One may also choose to study on an independent basis through the ITIL® Online Training <\/strong><\/em>program. The ITIL® Foundation Online Course<\/a> all includes comprehensive study material that makes it convenient for the participant to study at one\u2019s own pace and prepare for the exam too. The ITIL® Certification will enable a service organization\u2019s capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organization is merely a bundle of resources that, by itself, has relatively low intrinsic value for customers<\/p>","pageId":"itil-foundation-training","countOfLearner":22000,"ratingCount":4400,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Foundation Certification Training in riyadh","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.9,"courseStartsOn":"","pageURL":"/it-service-management/itil-foundation-training","id":null,"batchType":null,"isFavourite":null}
For professionals who are interested in knowing key elements, concepts and terminology used in the ITIL® service lifecycle, ITIL® Foundation Certification Training is the right approach. The all-inclusive course gives a first level of training for any professional in the field of support and delivery of IT services. ITIL® v3 foundation is ideal for organizations that have adopted and adapted ITIL® and who need to be informed about, or contribute to, ongoing service improvement. After a typical classroom training, participants will need to give the ITIL® Foundation Exam. One may also choose to study on an independent basis through the ITIL® Online Training program. The ITIL® Foundation Online Course all includes comprehensive study material that makes it convenient for the participant to study at one?s own pace and prepare for the exam too. The ITIL® Certification will enable a service organization?s capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organization is merely a bundle of resources that, by itself, has relatively low intrinsic value for customers
ITIL® Foundation Certification Training in riyadh
ITIL® Foundation Certification Training in riyadh
This qualification is primarily aimed towards:<\/p>
<\/h2>\t- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization<\/li>\t
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program<\/li>\t
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization<\/li>\t
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.<\/li><\/ul>"},{"tabName":"Eligibility Criteria","tabNumber":2,"content":"
No Specific Eligibility criterion. Any one in IT industry will find this course suitable.<\/p>"},{"tabName":"Course Topics","tabNumber":3,"content":"
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification<\/p>
Service management as a practice:<\/h2>- Concept of best practices in the public domain<\/li>
- Why ITIL® is successful?<\/li>
- Concept of a service<\/li>
- Concept of internal and external customers<\/li>
- Concept of internal and external services<\/li>
- Concept of service management<\/li>
- Concept of IT service management<\/li>
- Concept of stakeholders in service management<\/li>
- What are processes and functions?<\/li>
- The process model and the characteristics of processes<\/li><\/ul>
The ITIL® service lifecycle:<\/h2>- The structure of the ITIL® service lifecycle<\/li>
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li>
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li><\/ul>
Generic concepts and definitions:<\/h2>- Defining and explain following key concepts<\/li>
- Utility and Warranty<\/li>
- Assets, resources and capabilities<\/li>
- Service portfolio<\/li>
- Service catalogue and Different view of Service Catalogue<\/li>
- Governance<\/li>
- Business case<\/li>
- Risk management<\/li>
- Service provider<\/li>
- Supplier<\/li>
- Service level agreement<\/li>
- Operational level agreement<\/li>
- Underpinning contract<\/li>
- Service design package<\/li>
- Availability<\/li>
- Service knowledge management system<\/li>
- Configuration item<\/li>
- Configuration management system<\/li>
- Definitive media library (DML)<\/li>
- Change and its types<\/li>
- Event<\/li><\/ul>
Key Principles and Models<\/h2>- Service strategy: Value creation through services<\/li>
- Service design: Understand the importance of four P\u2019s for service management, Understand the five major aspects of service design<\/li>
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF\u2019s and KPI\u2019s, Baselines, Type of Metrics)<\/li><\/ul>
Processes<\/h2>- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts<\/li>
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)<\/li>
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)<\/li>
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)<\/li>
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)<\/li>
- Continual Service Improvement (The seven-step improvement process)<\/li><\/ul>
Functions<\/h2>- Role, objectives and organizational structures<\/li>
- The technical management function, application management function, IT operations management function, service desk function<\/li><\/ul>
Roles<\/h2>- RACI Model<\/li>
- Process Owner<\/li>
- Process Manager<\/li>
- Process Practitioner<\/li>
- Service Owner<\/li><\/ul>
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"},{"tabName":"Course Objectives","tabNumber":4,"content":"
<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":5,"content":"
It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":6,"content":"
![\"\"](\"/images/ajit-joshi.jpg\")
<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":7,"content":"
<\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"Audience","tabNumber":1,"content":"This qualification is primarily aimed towards:<\/p>
<\/h2>\t- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization<\/li>\t
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program<\/li>\t
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization<\/li>\t
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.<\/li><\/ul>"}
Audience1This qualification is primarily aimed towards:
- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.
{"tabName":"Eligibility Criteria","tabNumber":2,"content":"No Specific Eligibility criterion. Any one in IT industry will find this course suitable.<\/p>"}
Eligibility Criteria2No Specific Eligibility criterion. Any one in IT industry will find this course suitable.
{"tabName":"Course Topics","tabNumber":3,"content":"Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification<\/p>
Service management as a practice:<\/h2>- Concept of best practices in the public domain<\/li>
- Why ITIL® is successful?<\/li>
- Concept of a service<\/li>
- Concept of internal and external customers<\/li>
- Concept of internal and external services<\/li>
- Concept of service management<\/li>
- Concept of IT service management<\/li>
- Concept of stakeholders in service management<\/li>
- What are processes and functions?<\/li>
- The process model and the characteristics of processes<\/li><\/ul>
The ITIL® service lifecycle:<\/h2>- The structure of the ITIL® service lifecycle<\/li>
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li>
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li><\/ul>
Generic concepts and definitions:<\/h2>- Defining and explain following key concepts<\/li>
- Utility and Warranty<\/li>
- Assets, resources and capabilities<\/li>
- Service portfolio<\/li>
- Service catalogue and Different view of Service Catalogue<\/li>
- Governance<\/li>
- Business case<\/li>
- Risk management<\/li>
- Service provider<\/li>
- Supplier<\/li>
- Service level agreement<\/li>
- Operational level agreement<\/li>
- Underpinning contract<\/li>
- Service design package<\/li>
- Availability<\/li>
- Service knowledge management system<\/li>
- Configuration item<\/li>
- Configuration management system<\/li>
- Definitive media library (DML)<\/li>
- Change and its types<\/li>
- Event<\/li><\/ul>
Key Principles and Models<\/h2>- Service strategy: Value creation through services<\/li>
- Service design: Understand the importance of four P\u2019s for service management, Understand the five major aspects of service design<\/li>
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF\u2019s and KPI\u2019s, Baselines, Type of Metrics)<\/li><\/ul>
Processes<\/h2>- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts<\/li>
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)<\/li>
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)<\/li>
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)<\/li>
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)<\/li>
- Continual Service Improvement (The seven-step improvement process)<\/li><\/ul>
Functions<\/h2>- Role, objectives and organizational structures<\/li>
- The technical management function, application management function, IT operations management function, service desk function<\/li><\/ul>
Roles<\/h2>- RACI Model<\/li>
- Process Owner<\/li>
- Process Manager<\/li>
- Process Practitioner<\/li>
- Service Owner<\/li><\/ul>
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"}
Course Topics3Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification
Service management as a practice:
- Concept of best practices in the public domain
- Why ITIL® is successful?
- Concept of a service
- Concept of internal and external customers
- Concept of internal and external services
- Concept of service management
- Concept of IT service management
- Concept of stakeholders in service management
- What are processes and functions?
- The process model and the characteristics of processes
The ITIL® service lifecycle:
- The structure of the ITIL® service lifecycle
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
Generic concepts and definitions:
- Defining and explain following key concepts
- Utility and Warranty
- Assets, resources and capabilities
- Service portfolio
- Service catalogue and Different view of Service Catalogue
- Governance
- Business case
- Risk management
- Service provider
- Supplier
- Service level agreement
- Operational level agreement
- Underpinning contract
- Service design package
- Availability
- Service knowledge management system
- Configuration item
- Configuration management system
- Definitive media library (DML)
- Change and its types
- Event
Key Principles and Models
- Service strategy: Value creation through services
- Service design: Understand the importance of four P?s for service management, Understand the five major aspects of service design
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF?s and KPI?s, Baselines, Type of Metrics)
Processes
- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)
- Continual Service Improvement (The seven-step improvement process)
Functions
- Role, objectives and organizational structures
- The technical management function, application management function, IT operations management function, service desk function
Roles
- RACI Model
- Process Owner
- Process Manager
- Process Practitioner
- Service Owner
Technology and architecture
- How service automation assists with expediting service management processes
{"tabName":"Course Objectives","tabNumber":4,"content":"<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"}
Course Objectives4- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization?s aims and strategies.
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.
{"tabName":"About the Examination","tabNumber":5,"content":"It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"}
About the Examination5It is recommended that students should complete at least one ITIL® Foundation Mock Exam.
- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.
- Maximum 60 minutes for all candidates in their respective language
- Candidates completing an exam:
- in a language that is not their mother tongue, and
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary
- Prerequisite : Accredited ITIL® Foundation Training is strongly recommended but is not a prerequisite
- Supervised : Yes
- Open Book : No
- Pass Score : 26/40 or 65%
- Delivery : This examination is available in Online or Paperbased format
{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor6
Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":7,"content":" <\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's7
What is ITIL® Practitioner Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITIL® Intermediate Service Design Training <\/a>will help you improve the alignment of IT with the overall business. 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it service management0The prime focus of the ITIL® Intermediate SD Course is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITIL® Intermediate Service Design Training will help you improve the alignment of IT with the overall business. The ITIL® SD Certification will also illustrate the importance of launching products and services in a timely manner.
itil-intermediate-sd-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SD Certification Training
ITIL® Intermediate SD Certification Training
trueimages/3.5{"courseDuratoin":null,"subCategory":"quality and process training","courseRating":0,"courseSummary":"A two-day Six Sigma Yellow Belt Training<\/a> program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification<\/a> with a span of 7-10 working days.<\/p>","pageId":"six-sigma-yellow-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Yellow Belt Certification Training","courseImage":"six-sigma-yellow-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.8,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-yellow-belt","id":null,"batchType":null,"isFavourite":null}
quality and process training0A two-day Six Sigma Yellow Belt Training program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification with a span of 7-10 working days.
six-sigma-yellow-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Yellow Belt Certification Training
Six Sigma Yellow Belt Certification Training
trueimages/3.8it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9
No Specific Eligibility criterion. Any one in IT industry will find this course suitable.<\/p>"},{"tabName":"Course Topics","tabNumber":3,"content":"
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification<\/p>
Service management as a practice:<\/h2>- Concept of best practices in the public domain<\/li>
- Why ITIL® is successful?<\/li>
- Concept of a service<\/li>
- Concept of internal and external customers<\/li>
- Concept of internal and external services<\/li>
- Concept of service management<\/li>
- Concept of IT service management<\/li>
- Concept of stakeholders in service management<\/li>
- What are processes and functions?<\/li>
- The process model and the characteristics of processes<\/li><\/ul>
The ITIL® service lifecycle:<\/h2>- The structure of the ITIL® service lifecycle<\/li>
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li>
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li><\/ul>
Generic concepts and definitions:<\/h2>- Defining and explain following key concepts<\/li>
- Utility and Warranty<\/li>
- Assets, resources and capabilities<\/li>
- Service portfolio<\/li>
- Service catalogue and Different view of Service Catalogue<\/li>
- Governance<\/li>
- Business case<\/li>
- Risk management<\/li>
- Service provider<\/li>
- Supplier<\/li>
- Service level agreement<\/li>
- Operational level agreement<\/li>
- Underpinning contract<\/li>
- Service design package<\/li>
- Availability<\/li>
- Service knowledge management system<\/li>
- Configuration item<\/li>
- Configuration management system<\/li>
- Definitive media library (DML)<\/li>
- Change and its types<\/li>
- Event<\/li><\/ul>
Key Principles and Models<\/h2>- Service strategy: Value creation through services<\/li>
- Service design: Understand the importance of four P\u2019s for service management, Understand the five major aspects of service design<\/li>
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF\u2019s and KPI\u2019s, Baselines, Type of Metrics)<\/li><\/ul>
Processes<\/h2>- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts<\/li>
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)<\/li>
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)<\/li>
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)<\/li>
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)<\/li>
- Continual Service Improvement (The seven-step improvement process)<\/li><\/ul>
Functions<\/h2>- Role, objectives and organizational structures<\/li>
- The technical management function, application management function, IT operations management function, service desk function<\/li><\/ul>
Roles<\/h2>- RACI Model<\/li>
- Process Owner<\/li>
- Process Manager<\/li>
- Process Practitioner<\/li>
- Service Owner<\/li><\/ul>
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"},{"tabName":"Course Objectives","tabNumber":4,"content":"
<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":5,"content":"
It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":7,"content":"
<\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"Audience","tabNumber":1,"content":"This qualification is primarily aimed towards:<\/p>
<\/h2>\t- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization<\/li>\t
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program<\/li>\t
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization<\/li>\t
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.<\/li><\/ul>"}
Audience1This qualification is primarily aimed towards:
- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.
{"tabName":"Eligibility Criteria","tabNumber":2,"content":"No Specific Eligibility criterion. Any one in IT industry will find this course suitable.<\/p>"}
Eligibility Criteria2No Specific Eligibility criterion. Any one in IT industry will find this course suitable.
{"tabName":"Course Topics","tabNumber":3,"content":"Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification<\/p>
Service management as a practice:<\/h2>- Concept of best practices in the public domain<\/li>
- Why ITIL® is successful?<\/li>
- Concept of a service<\/li>
- Concept of internal and external customers<\/li>
- Concept of internal and external services<\/li>
- Concept of service management<\/li>
- Concept of IT service management<\/li>
- Concept of stakeholders in service management<\/li>
- What are processes and functions?<\/li>
- The process model and the characteristics of processes<\/li><\/ul>
The ITIL® service lifecycle:<\/h2>- The structure of the ITIL® service lifecycle<\/li>
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li>
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li><\/ul>
Generic concepts and definitions:<\/h2>- Defining and explain following key concepts<\/li>
- Utility and Warranty<\/li>
- Assets, resources and capabilities<\/li>
- Service portfolio<\/li>
- Service catalogue and Different view of Service Catalogue<\/li>
- Governance<\/li>
- Business case<\/li>
- Risk management<\/li>
- Service provider<\/li>
- Supplier<\/li>
- Service level agreement<\/li>
- Operational level agreement<\/li>
- Underpinning contract<\/li>
- Service design package<\/li>
- Availability<\/li>
- Service knowledge management system<\/li>
- Configuration item<\/li>
- Configuration management system<\/li>
- Definitive media library (DML)<\/li>
- Change and its types<\/li>
- Event<\/li><\/ul>
Key Principles and Models<\/h2>- Service strategy: Value creation through services<\/li>
- Service design: Understand the importance of four P\u2019s for service management, Understand the five major aspects of service design<\/li>
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF\u2019s and KPI\u2019s, Baselines, Type of Metrics)<\/li><\/ul>
Processes<\/h2>- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts<\/li>
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)<\/li>
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)<\/li>
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)<\/li>
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)<\/li>
- Continual Service Improvement (The seven-step improvement process)<\/li><\/ul>
Functions<\/h2>- Role, objectives and organizational structures<\/li>
- The technical management function, application management function, IT operations management function, service desk function<\/li><\/ul>
Roles<\/h2>- RACI Model<\/li>
- Process Owner<\/li>
- Process Manager<\/li>
- Process Practitioner<\/li>
- Service Owner<\/li><\/ul>
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"}
Course Topics3Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification
Service management as a practice:
- Concept of best practices in the public domain
- Why ITIL® is successful?
- Concept of a service
- Concept of internal and external customers
- Concept of internal and external services
- Concept of service management
- Concept of IT service management
- Concept of stakeholders in service management
- What are processes and functions?
- The process model and the characteristics of processes
The ITIL® service lifecycle:
- The structure of the ITIL® service lifecycle
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
Generic concepts and definitions:
- Defining and explain following key concepts
- Utility and Warranty
- Assets, resources and capabilities
- Service portfolio
- Service catalogue and Different view of Service Catalogue
- Governance
- Business case
- Risk management
- Service provider
- Supplier
- Service level agreement
- Operational level agreement
- Underpinning contract
- Service design package
- Availability
- Service knowledge management system
- Configuration item
- Configuration management system
- Definitive media library (DML)
- Change and its types
- Event
Key Principles and Models
- Service strategy: Value creation through services
- Service design: Understand the importance of four P?s for service management, Understand the five major aspects of service design
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF?s and KPI?s, Baselines, Type of Metrics)
Processes
- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)
- Continual Service Improvement (The seven-step improvement process)
Functions
- Role, objectives and organizational structures
- The technical management function, application management function, IT operations management function, service desk function
Roles
- RACI Model
- Process Owner
- Process Manager
- Process Practitioner
- Service Owner
Technology and architecture
- How service automation assists with expediting service management processes
{"tabName":"Course Objectives","tabNumber":4,"content":"<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"}
Course Objectives4- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization?s aims and strategies.
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.
{"tabName":"About the Examination","tabNumber":5,"content":"It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"}
About the Examination5It is recommended that students should complete at least one ITIL® Foundation Mock Exam.
- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.
- Maximum 60 minutes for all candidates in their respective language
- Candidates completing an exam:
- in a language that is not their mother tongue, and
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary
- Prerequisite : Accredited ITIL® Foundation Training is strongly recommended but is not a prerequisite
- Supervised : Yes
- Open Book : No
- Pass Score : 26/40 or 65%
- Delivery : This examination is available in Online or Paperbased format
{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor6Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":7,"content":" <\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's7
What is ITIL® Practitioner Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The prime focus of the ITIL® Intermediate SD Course is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITIL® Intermediate Service Design Training will help you improve the alignment of IT with the overall business. The ITIL® SD Certification will also illustrate the importance of launching products and services in a timely manner.
itil-intermediate-sd-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SD Certification Training
ITIL® Intermediate SD Certification Training
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quality and process training0A two-day Six Sigma Yellow Belt Training program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification with a span of 7-10 working days.
six-sigma-yellow-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Yellow Belt Certification Training
Six Sigma Yellow Belt Certification Training
trueimages/3.8it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9
The ITIL® service lifecycle:<\/h2>- The structure of the ITIL® service lifecycle<\/li>
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li>
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li><\/ul>
Generic concepts and definitions:<\/h2>- Defining and explain following key concepts<\/li>
- Utility and Warranty<\/li>
- Assets, resources and capabilities<\/li>
- Service portfolio<\/li>
- Service catalogue and Different view of Service Catalogue<\/li>
- Governance<\/li>
- Business case<\/li>
- Risk management<\/li>
- Service provider<\/li>
- Supplier<\/li>
- Service level agreement<\/li>
- Operational level agreement<\/li>
- Underpinning contract<\/li>
- Service design package<\/li>
- Availability<\/li>
- Service knowledge management system<\/li>
- Configuration item<\/li>
- Configuration management system<\/li>
- Definitive media library (DML)<\/li>
- Change and its types<\/li>
- Event<\/li><\/ul>
Key Principles and Models<\/h2>- Service strategy: Value creation through services<\/li>
- Service design: Understand the importance of four P\u2019s for service management, Understand the five major aspects of service design<\/li>
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF\u2019s and KPI\u2019s, Baselines, Type of Metrics)<\/li><\/ul>
Processes<\/h2>- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts<\/li>
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)<\/li>
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)<\/li>
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)<\/li>
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)<\/li>
- Continual Service Improvement (The seven-step improvement process)<\/li><\/ul>
Functions<\/h2>- Role, objectives and organizational structures<\/li>
- The technical management function, application management function, IT operations management function, service desk function<\/li><\/ul>
Roles<\/h2>- RACI Model<\/li>
- Process Owner<\/li>
- Process Manager<\/li>
- Process Practitioner<\/li>
- Service Owner<\/li><\/ul>
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"},{"tabName":"Course Objectives","tabNumber":4,"content":"
<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":5,"content":"
It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":7,"content":"
<\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"Audience","tabNumber":1,"content":"This qualification is primarily aimed towards:<\/p>
<\/h2>\t- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization<\/li>\t
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program<\/li>\t
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization<\/li>\t
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.<\/li><\/ul>"}
Audience1This qualification is primarily aimed towards:
- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.
{"tabName":"Eligibility Criteria","tabNumber":2,"content":"No Specific Eligibility criterion. Any one in IT industry will find this course suitable.<\/p>"}
Eligibility Criteria2No Specific Eligibility criterion. Any one in IT industry will find this course suitable.
{"tabName":"Course Topics","tabNumber":3,"content":"Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification<\/p>
Service management as a practice:<\/h2>- Concept of best practices in the public domain<\/li>
- Why ITIL® is successful?<\/li>
- Concept of a service<\/li>
- Concept of internal and external customers<\/li>
- Concept of internal and external services<\/li>
- Concept of service management<\/li>
- Concept of IT service management<\/li>
- Concept of stakeholders in service management<\/li>
- What are processes and functions?<\/li>
- The process model and the characteristics of processes<\/li><\/ul>
The ITIL® service lifecycle:<\/h2>- The structure of the ITIL® service lifecycle<\/li>
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li>
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li><\/ul>
Generic concepts and definitions:<\/h2>- Defining and explain following key concepts<\/li>
- Utility and Warranty<\/li>
- Assets, resources and capabilities<\/li>
- Service portfolio<\/li>
- Service catalogue and Different view of Service Catalogue<\/li>
- Governance<\/li>
- Business case<\/li>
- Risk management<\/li>
- Service provider<\/li>
- Supplier<\/li>
- Service level agreement<\/li>
- Operational level agreement<\/li>
- Underpinning contract<\/li>
- Service design package<\/li>
- Availability<\/li>
- Service knowledge management system<\/li>
- Configuration item<\/li>
- Configuration management system<\/li>
- Definitive media library (DML)<\/li>
- Change and its types<\/li>
- Event<\/li><\/ul>
Key Principles and Models<\/h2>- Service strategy: Value creation through services<\/li>
- Service design: Understand the importance of four P\u2019s for service management, Understand the five major aspects of service design<\/li>
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF\u2019s and KPI\u2019s, Baselines, Type of Metrics)<\/li><\/ul>
Processes<\/h2>- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts<\/li>
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)<\/li>
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)<\/li>
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)<\/li>
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)<\/li>
- Continual Service Improvement (The seven-step improvement process)<\/li><\/ul>
Functions<\/h2>- Role, objectives and organizational structures<\/li>
- The technical management function, application management function, IT operations management function, service desk function<\/li><\/ul>
Roles<\/h2>- RACI Model<\/li>
- Process Owner<\/li>
- Process Manager<\/li>
- Process Practitioner<\/li>
- Service Owner<\/li><\/ul>
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"}
Course Topics3Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification
Service management as a practice:
- Concept of best practices in the public domain
- Why ITIL® is successful?
- Concept of a service
- Concept of internal and external customers
- Concept of internal and external services
- Concept of service management
- Concept of IT service management
- Concept of stakeholders in service management
- What are processes and functions?
- The process model and the characteristics of processes
The ITIL® service lifecycle:
- The structure of the ITIL® service lifecycle
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
Generic concepts and definitions:
- Defining and explain following key concepts
- Utility and Warranty
- Assets, resources and capabilities
- Service portfolio
- Service catalogue and Different view of Service Catalogue
- Governance
- Business case
- Risk management
- Service provider
- Supplier
- Service level agreement
- Operational level agreement
- Underpinning contract
- Service design package
- Availability
- Service knowledge management system
- Configuration item
- Configuration management system
- Definitive media library (DML)
- Change and its types
- Event
Key Principles and Models
- Service strategy: Value creation through services
- Service design: Understand the importance of four P?s for service management, Understand the five major aspects of service design
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF?s and KPI?s, Baselines, Type of Metrics)
Processes
- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)
- Continual Service Improvement (The seven-step improvement process)
Functions
- Role, objectives and organizational structures
- The technical management function, application management function, IT operations management function, service desk function
Roles
- RACI Model
- Process Owner
- Process Manager
- Process Practitioner
- Service Owner
Technology and architecture
- How service automation assists with expediting service management processes
{"tabName":"Course Objectives","tabNumber":4,"content":"<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"}
Course Objectives4- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization?s aims and strategies.
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.
{"tabName":"About the Examination","tabNumber":5,"content":"It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"}
About the Examination5It is recommended that students should complete at least one ITIL® Foundation Mock Exam.
- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.
- Maximum 60 minutes for all candidates in their respective language
- Candidates completing an exam:
- in a language that is not their mother tongue, and
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary
- Prerequisite : Accredited ITIL® Foundation Training is strongly recommended but is not a prerequisite
- Supervised : Yes
- Open Book : No
- Pass Score : 26/40 or 65%
- Delivery : This examination is available in Online or Paperbased format
{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor6Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":7,"content":" <\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's7
What is ITIL® Practitioner Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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The ITIL® SD Certification<\/strong><\/em> will also illustrate the importance of launching products and services in a timely manner.<\/p>","pageId":"itil-intermediate-sd-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SD Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.5,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-sd-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"quality and process training","courseRating":0,"courseSummary":"A two-day Six Sigma Yellow Belt Training<\/a> program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification<\/a> with a span of 7-10 working days.<\/p>","pageId":"six-sigma-yellow-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Yellow Belt Certification Training","courseImage":"six-sigma-yellow-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.8,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-yellow-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"courseSummary":"
[{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"courseSummary":"The prime focus of the ITIL® Intermediate SD Course<\/a> is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITIL® Intermediate Service Design Training <\/a>will help you improve the alignment of IT with the overall business. The ITIL® SD Certification<\/strong><\/em> will also illustrate the importance of launching products and services in a timely manner.<\/p>","pageId":"itil-intermediate-sd-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SD Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.5,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-sd-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"quality and process training","courseRating":0,"courseSummary":"A two-day Six Sigma Yellow Belt Training<\/a> program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification<\/a> with a span of 7-10 working days.<\/p>","pageId":"six-sigma-yellow-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Yellow Belt Certification Training","courseImage":"six-sigma-yellow-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.8,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-yellow-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"courseSummary":"
{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"courseSummary":"The prime focus of the ITIL® Intermediate SD Course<\/a> is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITIL® Intermediate Service Design Training <\/a>will help you improve the alignment of IT with the overall business. The ITIL® SD Certification<\/strong><\/em> will also illustrate the importance of launching products and services in a timely manner.<\/p>","pageId":"itil-intermediate-sd-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SD Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.5,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-sd-training","id":null,"batchType":null,"isFavourite":null}
it service management0The prime focus of the ITIL® Intermediate SD Course is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITIL® Intermediate Service Design Training will help you improve the alignment of IT with the overall business. The ITIL® SD Certification will also illustrate the importance of launching products and services in a timely manner.
itil-intermediate-sd-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SD Certification Training
ITIL® Intermediate SD Certification Training
trueimages/3.5{"courseDuratoin":null,"subCategory":"quality and process training","courseRating":0,"courseSummary":"A two-day Six Sigma Yellow Belt Training<\/a> program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification<\/a> with a span of 7-10 working days.<\/p>","pageId":"six-sigma-yellow-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Yellow Belt Certification Training","courseImage":"six-sigma-yellow-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.8,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-yellow-belt","id":null,"batchType":null,"isFavourite":null}
quality and process training0A two-day Six Sigma Yellow Belt Training program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification with a span of 7-10 working days.
six-sigma-yellow-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Yellow Belt Certification Training
Six Sigma Yellow Belt Certification Training
trueimages/3.8it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9
Generic concepts and definitions:<\/h2>- Defining and explain following key concepts<\/li>
- Utility and Warranty<\/li>
- Assets, resources and capabilities<\/li>
- Service portfolio<\/li>
- Service catalogue and Different view of Service Catalogue<\/li>
- Governance<\/li>
- Business case<\/li>
- Risk management<\/li>
- Service provider<\/li>
- Supplier<\/li>
- Service level agreement<\/li>
- Operational level agreement<\/li>
- Underpinning contract<\/li>
- Service design package<\/li>
- Availability<\/li>
- Service knowledge management system<\/li>
- Configuration item<\/li>
- Configuration management system<\/li>
- Definitive media library (DML)<\/li>
- Change and its types<\/li>
- Event<\/li><\/ul>
Key Principles and Models<\/h2>- Service strategy: Value creation through services<\/li>
- Service design: Understand the importance of four P\u2019s for service management, Understand the five major aspects of service design<\/li>
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF\u2019s and KPI\u2019s, Baselines, Type of Metrics)<\/li><\/ul>
Processes<\/h2>- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts<\/li>
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)<\/li>
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)<\/li>
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)<\/li>
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)<\/li>
- Continual Service Improvement (The seven-step improvement process)<\/li><\/ul>
Functions<\/h2>- Role, objectives and organizational structures<\/li>
- The technical management function, application management function, IT operations management function, service desk function<\/li><\/ul>
Roles<\/h2>- RACI Model<\/li>
- Process Owner<\/li>
- Process Manager<\/li>
- Process Practitioner<\/li>
- Service Owner<\/li><\/ul>
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"},{"tabName":"Course Objectives","tabNumber":4,"content":"
<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":5,"content":"
It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":7,"content":"
<\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"Audience","tabNumber":1,"content":"This qualification is primarily aimed towards:<\/p>
<\/h2>\t- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization<\/li>\t
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program<\/li>\t
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization<\/li>\t
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.<\/li><\/ul>"}
Audience1This qualification is primarily aimed towards:
- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.
{"tabName":"Eligibility Criteria","tabNumber":2,"content":"No Specific Eligibility criterion. Any one in IT industry will find this course suitable.<\/p>"}
Eligibility Criteria2No Specific Eligibility criterion. Any one in IT industry will find this course suitable.
{"tabName":"Course Topics","tabNumber":3,"content":"Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification<\/p>
Service management as a practice:<\/h2>- Concept of best practices in the public domain<\/li>
- Why ITIL® is successful?<\/li>
- Concept of a service<\/li>
- Concept of internal and external customers<\/li>
- Concept of internal and external services<\/li>
- Concept of service management<\/li>
- Concept of IT service management<\/li>
- Concept of stakeholders in service management<\/li>
- What are processes and functions?<\/li>
- The process model and the characteristics of processes<\/li><\/ul>
The ITIL® service lifecycle:<\/h2>- The structure of the ITIL® service lifecycle<\/li>
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li>
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li><\/ul>
Generic concepts and definitions:<\/h2>- Defining and explain following key concepts<\/li>
- Utility and Warranty<\/li>
- Assets, resources and capabilities<\/li>
- Service portfolio<\/li>
- Service catalogue and Different view of Service Catalogue<\/li>
- Governance<\/li>
- Business case<\/li>
- Risk management<\/li>
- Service provider<\/li>
- Supplier<\/li>
- Service level agreement<\/li>
- Operational level agreement<\/li>
- Underpinning contract<\/li>
- Service design package<\/li>
- Availability<\/li>
- Service knowledge management system<\/li>
- Configuration item<\/li>
- Configuration management system<\/li>
- Definitive media library (DML)<\/li>
- Change and its types<\/li>
- Event<\/li><\/ul>
Key Principles and Models<\/h2>- Service strategy: Value creation through services<\/li>
- Service design: Understand the importance of four P\u2019s for service management, Understand the five major aspects of service design<\/li>
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF\u2019s and KPI\u2019s, Baselines, Type of Metrics)<\/li><\/ul>
Processes<\/h2>- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts<\/li>
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)<\/li>
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)<\/li>
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)<\/li>
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)<\/li>
- Continual Service Improvement (The seven-step improvement process)<\/li><\/ul>
Functions<\/h2>- Role, objectives and organizational structures<\/li>
- The technical management function, application management function, IT operations management function, service desk function<\/li><\/ul>
Roles<\/h2>- RACI Model<\/li>
- Process Owner<\/li>
- Process Manager<\/li>
- Process Practitioner<\/li>
- Service Owner<\/li><\/ul>
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"}
Course Topics3Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification
Service management as a practice:
- Concept of best practices in the public domain
- Why ITIL® is successful?
- Concept of a service
- Concept of internal and external customers
- Concept of internal and external services
- Concept of service management
- Concept of IT service management
- Concept of stakeholders in service management
- What are processes and functions?
- The process model and the characteristics of processes
The ITIL® service lifecycle:
- The structure of the ITIL® service lifecycle
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
Generic concepts and definitions:
- Defining and explain following key concepts
- Utility and Warranty
- Assets, resources and capabilities
- Service portfolio
- Service catalogue and Different view of Service Catalogue
- Governance
- Business case
- Risk management
- Service provider
- Supplier
- Service level agreement
- Operational level agreement
- Underpinning contract
- Service design package
- Availability
- Service knowledge management system
- Configuration item
- Configuration management system
- Definitive media library (DML)
- Change and its types
- Event
Key Principles and Models
- Service strategy: Value creation through services
- Service design: Understand the importance of four P?s for service management, Understand the five major aspects of service design
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF?s and KPI?s, Baselines, Type of Metrics)
Processes
- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)
- Continual Service Improvement (The seven-step improvement process)
Functions
- Role, objectives and organizational structures
- The technical management function, application management function, IT operations management function, service desk function
Roles
- RACI Model
- Process Owner
- Process Manager
- Process Practitioner
- Service Owner
Technology and architecture
- How service automation assists with expediting service management processes
{"tabName":"Course Objectives","tabNumber":4,"content":"<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"}
Course Objectives4- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization?s aims and strategies.
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.
{"tabName":"About the Examination","tabNumber":5,"content":"It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"}
About the Examination5It is recommended that students should complete at least one ITIL® Foundation Mock Exam.
- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.
- Maximum 60 minutes for all candidates in their respective language
- Candidates completing an exam:
- in a language that is not their mother tongue, and
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary
- Prerequisite : Accredited ITIL® Foundation Training is strongly recommended but is not a prerequisite
- Supervised : Yes
- Open Book : No
- Pass Score : 26/40 or 65%
- Delivery : This examination is available in Online or Paperbased format
{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor6Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":7,"content":" <\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's7
What is ITIL® Practitioner Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The prime focus of the ITIL® Intermediate SD Course is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITIL® Intermediate Service Design Training will help you improve the alignment of IT with the overall business. The ITIL® SD Certification will also illustrate the importance of launching products and services in a timely manner.
itil-intermediate-sd-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SD Certification Training
ITIL® Intermediate SD Certification Training
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quality and process training0A two-day Six Sigma Yellow Belt Training program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification with a span of 7-10 working days.
six-sigma-yellow-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Yellow Belt Certification Training
Six Sigma Yellow Belt Certification Training
trueimages/3.8it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9
Key Principles and Models<\/h2>- Service strategy: Value creation through services<\/li>
- Service design: Understand the importance of four P\u2019s for service management, Understand the five major aspects of service design<\/li>
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF\u2019s and KPI\u2019s, Baselines, Type of Metrics)<\/li><\/ul>
Processes<\/h2>- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts<\/li>
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)<\/li>
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)<\/li>
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)<\/li>
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)<\/li>
- Continual Service Improvement (The seven-step improvement process)<\/li><\/ul>
Functions<\/h2>- Role, objectives and organizational structures<\/li>
- The technical management function, application management function, IT operations management function, service desk function<\/li><\/ul>
Roles<\/h2>- RACI Model<\/li>
- Process Owner<\/li>
- Process Manager<\/li>
- Process Practitioner<\/li>
- Service Owner<\/li><\/ul>
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"},{"tabName":"Course Objectives","tabNumber":4,"content":"
<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":5,"content":"
It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":7,"content":"
<\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"Audience","tabNumber":1,"content":"This qualification is primarily aimed towards:<\/p>
<\/h2>\t- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization<\/li>\t
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program<\/li>\t
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization<\/li>\t
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.<\/li><\/ul>"}
Audience1This qualification is primarily aimed towards:
- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.
{"tabName":"Eligibility Criteria","tabNumber":2,"content":"No Specific Eligibility criterion. Any one in IT industry will find this course suitable.<\/p>"}
Eligibility Criteria2No Specific Eligibility criterion. Any one in IT industry will find this course suitable.
{"tabName":"Course Topics","tabNumber":3,"content":"Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification<\/p>
Service management as a practice:<\/h2>- Concept of best practices in the public domain<\/li>
- Why ITIL® is successful?<\/li>
- Concept of a service<\/li>
- Concept of internal and external customers<\/li>
- Concept of internal and external services<\/li>
- Concept of service management<\/li>
- Concept of IT service management<\/li>
- Concept of stakeholders in service management<\/li>
- What are processes and functions?<\/li>
- The process model and the characteristics of processes<\/li><\/ul>
The ITIL® service lifecycle:<\/h2>- The structure of the ITIL® service lifecycle<\/li>
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li>
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li><\/ul>
Generic concepts and definitions:<\/h2>- Defining and explain following key concepts<\/li>
- Utility and Warranty<\/li>
- Assets, resources and capabilities<\/li>
- Service portfolio<\/li>
- Service catalogue and Different view of Service Catalogue<\/li>
- Governance<\/li>
- Business case<\/li>
- Risk management<\/li>
- Service provider<\/li>
- Supplier<\/li>
- Service level agreement<\/li>
- Operational level agreement<\/li>
- Underpinning contract<\/li>
- Service design package<\/li>
- Availability<\/li>
- Service knowledge management system<\/li>
- Configuration item<\/li>
- Configuration management system<\/li>
- Definitive media library (DML)<\/li>
- Change and its types<\/li>
- Event<\/li><\/ul>
Key Principles and Models<\/h2>- Service strategy: Value creation through services<\/li>
- Service design: Understand the importance of four P\u2019s for service management, Understand the five major aspects of service design<\/li>
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF\u2019s and KPI\u2019s, Baselines, Type of Metrics)<\/li><\/ul>
Processes<\/h2>- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts<\/li>
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)<\/li>
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)<\/li>
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)<\/li>
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)<\/li>
- Continual Service Improvement (The seven-step improvement process)<\/li><\/ul>
Functions<\/h2>- Role, objectives and organizational structures<\/li>
- The technical management function, application management function, IT operations management function, service desk function<\/li><\/ul>
Roles<\/h2>- RACI Model<\/li>
- Process Owner<\/li>
- Process Manager<\/li>
- Process Practitioner<\/li>
- Service Owner<\/li><\/ul>
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"}
Course Topics3Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification
Service management as a practice:
- Concept of best practices in the public domain
- Why ITIL® is successful?
- Concept of a service
- Concept of internal and external customers
- Concept of internal and external services
- Concept of service management
- Concept of IT service management
- Concept of stakeholders in service management
- What are processes and functions?
- The process model and the characteristics of processes
The ITIL® service lifecycle:
- The structure of the ITIL® service lifecycle
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
Generic concepts and definitions:
- Defining and explain following key concepts
- Utility and Warranty
- Assets, resources and capabilities
- Service portfolio
- Service catalogue and Different view of Service Catalogue
- Governance
- Business case
- Risk management
- Service provider
- Supplier
- Service level agreement
- Operational level agreement
- Underpinning contract
- Service design package
- Availability
- Service knowledge management system
- Configuration item
- Configuration management system
- Definitive media library (DML)
- Change and its types
- Event
Key Principles and Models
- Service strategy: Value creation through services
- Service design: Understand the importance of four P?s for service management, Understand the five major aspects of service design
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF?s and KPI?s, Baselines, Type of Metrics)
Processes
- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)
- Continual Service Improvement (The seven-step improvement process)
Functions
- Role, objectives and organizational structures
- The technical management function, application management function, IT operations management function, service desk function
Roles
- RACI Model
- Process Owner
- Process Manager
- Process Practitioner
- Service Owner
Technology and architecture
- How service automation assists with expediting service management processes
{"tabName":"Course Objectives","tabNumber":4,"content":"<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"}
Course Objectives4- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization?s aims and strategies.
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.
{"tabName":"About the Examination","tabNumber":5,"content":"It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"}
About the Examination5It is recommended that students should complete at least one ITIL® Foundation Mock Exam.
- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.
- Maximum 60 minutes for all candidates in their respective language
- Candidates completing an exam:
- in a language that is not their mother tongue, and
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary
- Prerequisite : Accredited ITIL® Foundation Training is strongly recommended but is not a prerequisite
- Supervised : Yes
- Open Book : No
- Pass Score : 26/40 or 65%
- Delivery : This examination is available in Online or Paperbased format
{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor6Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":7,"content":" <\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's7
What is ITIL® Practitioner Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The prime focus of the ITIL® Intermediate SD Course is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITIL® Intermediate Service Design Training will help you improve the alignment of IT with the overall business. The ITIL® SD Certification will also illustrate the importance of launching products and services in a timely manner.
itil-intermediate-sd-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SD Certification Training
ITIL® Intermediate SD Certification Training
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quality and process training0A two-day Six Sigma Yellow Belt Training program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification with a span of 7-10 working days.
six-sigma-yellow-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Yellow Belt Certification Training
Six Sigma Yellow Belt Certification Training
trueimages/3.8it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9
Processes<\/h2>- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts<\/li>
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)<\/li>
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)<\/li>
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)<\/li>
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)<\/li>
- Continual Service Improvement (The seven-step improvement process)<\/li><\/ul>
Functions<\/h2>- Role, objectives and organizational structures<\/li>
- The technical management function, application management function, IT operations management function, service desk function<\/li><\/ul>
Roles<\/h2>- RACI Model<\/li>
- Process Owner<\/li>
- Process Manager<\/li>
- Process Practitioner<\/li>
- Service Owner<\/li><\/ul>
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"},{"tabName":"Course Objectives","tabNumber":4,"content":"
<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":5,"content":"
It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":7,"content":"
<\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"Audience","tabNumber":1,"content":"This qualification is primarily aimed towards:<\/p>
<\/h2>\t- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization<\/li>\t
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program<\/li>\t
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization<\/li>\t
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.<\/li><\/ul>"}
Audience1This qualification is primarily aimed towards:
- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.
{"tabName":"Eligibility Criteria","tabNumber":2,"content":"No Specific Eligibility criterion. Any one in IT industry will find this course suitable.<\/p>"}
Eligibility Criteria2No Specific Eligibility criterion. Any one in IT industry will find this course suitable.
{"tabName":"Course Topics","tabNumber":3,"content":"Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification<\/p>
Service management as a practice:<\/h2>- Concept of best practices in the public domain<\/li>
- Why ITIL® is successful?<\/li>
- Concept of a service<\/li>
- Concept of internal and external customers<\/li>
- Concept of internal and external services<\/li>
- Concept of service management<\/li>
- Concept of IT service management<\/li>
- Concept of stakeholders in service management<\/li>
- What are processes and functions?<\/li>
- The process model and the characteristics of processes<\/li><\/ul>
The ITIL® service lifecycle:<\/h2>- The structure of the ITIL® service lifecycle<\/li>
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li>
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li><\/ul>
Generic concepts and definitions:<\/h2>- Defining and explain following key concepts<\/li>
- Utility and Warranty<\/li>
- Assets, resources and capabilities<\/li>
- Service portfolio<\/li>
- Service catalogue and Different view of Service Catalogue<\/li>
- Governance<\/li>
- Business case<\/li>
- Risk management<\/li>
- Service provider<\/li>
- Supplier<\/li>
- Service level agreement<\/li>
- Operational level agreement<\/li>
- Underpinning contract<\/li>
- Service design package<\/li>
- Availability<\/li>
- Service knowledge management system<\/li>
- Configuration item<\/li>
- Configuration management system<\/li>
- Definitive media library (DML)<\/li>
- Change and its types<\/li>
- Event<\/li><\/ul>
Key Principles and Models<\/h2>- Service strategy: Value creation through services<\/li>
- Service design: Understand the importance of four P\u2019s for service management, Understand the five major aspects of service design<\/li>
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF\u2019s and KPI\u2019s, Baselines, Type of Metrics)<\/li><\/ul>
Processes<\/h2>- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts<\/li>
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)<\/li>
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)<\/li>
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)<\/li>
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)<\/li>
- Continual Service Improvement (The seven-step improvement process)<\/li><\/ul>
Functions<\/h2>- Role, objectives and organizational structures<\/li>
- The technical management function, application management function, IT operations management function, service desk function<\/li><\/ul>
Roles<\/h2>- RACI Model<\/li>
- Process Owner<\/li>
- Process Manager<\/li>
- Process Practitioner<\/li>
- Service Owner<\/li><\/ul>
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"}
Course Topics3Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification
Service management as a practice:
- Concept of best practices in the public domain
- Why ITIL® is successful?
- Concept of a service
- Concept of internal and external customers
- Concept of internal and external services
- Concept of service management
- Concept of IT service management
- Concept of stakeholders in service management
- What are processes and functions?
- The process model and the characteristics of processes
The ITIL® service lifecycle:
- The structure of the ITIL® service lifecycle
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
Generic concepts and definitions:
- Defining and explain following key concepts
- Utility and Warranty
- Assets, resources and capabilities
- Service portfolio
- Service catalogue and Different view of Service Catalogue
- Governance
- Business case
- Risk management
- Service provider
- Supplier
- Service level agreement
- Operational level agreement
- Underpinning contract
- Service design package
- Availability
- Service knowledge management system
- Configuration item
- Configuration management system
- Definitive media library (DML)
- Change and its types
- Event
Key Principles and Models
- Service strategy: Value creation through services
- Service design: Understand the importance of four P?s for service management, Understand the five major aspects of service design
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF?s and KPI?s, Baselines, Type of Metrics)
Processes
- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)
- Continual Service Improvement (The seven-step improvement process)
Functions
- Role, objectives and organizational structures
- The technical management function, application management function, IT operations management function, service desk function
Roles
- RACI Model
- Process Owner
- Process Manager
- Process Practitioner
- Service Owner
Technology and architecture
- How service automation assists with expediting service management processes
{"tabName":"Course Objectives","tabNumber":4,"content":"<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"}
Course Objectives4- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization?s aims and strategies.
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.
{"tabName":"About the Examination","tabNumber":5,"content":"It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"}
About the Examination5It is recommended that students should complete at least one ITIL® Foundation Mock Exam.
- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.
- Maximum 60 minutes for all candidates in their respective language
- Candidates completing an exam:
- in a language that is not their mother tongue, and
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary
- Prerequisite : Accredited ITIL® Foundation Training is strongly recommended but is not a prerequisite
- Supervised : Yes
- Open Book : No
- Pass Score : 26/40 or 65%
- Delivery : This examination is available in Online or Paperbased format
{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor6Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":7,"content":" <\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's7
What is ITIL® Practitioner Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"courseSummary":"The prime focus of the ITIL® Intermediate SD Course<\/a> is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITIL® Intermediate Service Design Training <\/a>will help you improve the alignment of IT with the overall business. The ITIL® SD Certification<\/strong><\/em> will also illustrate the importance of launching products and services in a timely manner.<\/p>","pageId":"itil-intermediate-sd-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SD Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.5,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-sd-training","id":null,"batchType":null,"isFavourite":null}
it service management0The prime focus of the ITIL® Intermediate SD Course is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITIL® Intermediate Service Design Training will help you improve the alignment of IT with the overall business. The ITIL® SD Certification will also illustrate the importance of launching products and services in a timely manner.
itil-intermediate-sd-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SD Certification Training
ITIL® Intermediate SD Certification Training
trueimages/3.5{"courseDuratoin":null,"subCategory":"quality and process training","courseRating":0,"courseSummary":"A two-day Six Sigma Yellow Belt Training<\/a> program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification<\/a> with a span of 7-10 working days.<\/p>","pageId":"six-sigma-yellow-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Yellow Belt Certification Training","courseImage":"six-sigma-yellow-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.8,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-yellow-belt","id":null,"batchType":null,"isFavourite":null}
quality and process training0A two-day Six Sigma Yellow Belt Training program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification with a span of 7-10 working days.
six-sigma-yellow-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Yellow Belt Certification Training
Six Sigma Yellow Belt Certification Training
trueimages/3.8it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9
Functions<\/h2>- Role, objectives and organizational structures<\/li>
- The technical management function, application management function, IT operations management function, service desk function<\/li><\/ul>
Roles<\/h2>- RACI Model<\/li>
- Process Owner<\/li>
- Process Manager<\/li>
- Process Practitioner<\/li>
- Service Owner<\/li><\/ul>
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"},{"tabName":"Course Objectives","tabNumber":4,"content":"
<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":5,"content":"
It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":7,"content":"
<\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"Audience","tabNumber":1,"content":"This qualification is primarily aimed towards:<\/p>
<\/h2>\t- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization<\/li>\t
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program<\/li>\t
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization<\/li>\t
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.<\/li><\/ul>"}
Audience1This qualification is primarily aimed towards:
- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.
{"tabName":"Eligibility Criteria","tabNumber":2,"content":"No Specific Eligibility criterion. Any one in IT industry will find this course suitable.<\/p>"}
Eligibility Criteria2No Specific Eligibility criterion. Any one in IT industry will find this course suitable.
{"tabName":"Course Topics","tabNumber":3,"content":"Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification<\/p>
Service management as a practice:<\/h2>- Concept of best practices in the public domain<\/li>
- Why ITIL® is successful?<\/li>
- Concept of a service<\/li>
- Concept of internal and external customers<\/li>
- Concept of internal and external services<\/li>
- Concept of service management<\/li>
- Concept of IT service management<\/li>
- Concept of stakeholders in service management<\/li>
- What are processes and functions?<\/li>
- The process model and the characteristics of processes<\/li><\/ul>
The ITIL® service lifecycle:<\/h2>- The structure of the ITIL® service lifecycle<\/li>
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li>
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li><\/ul>
Generic concepts and definitions:<\/h2>- Defining and explain following key concepts<\/li>
- Utility and Warranty<\/li>
- Assets, resources and capabilities<\/li>
- Service portfolio<\/li>
- Service catalogue and Different view of Service Catalogue<\/li>
- Governance<\/li>
- Business case<\/li>
- Risk management<\/li>
- Service provider<\/li>
- Supplier<\/li>
- Service level agreement<\/li>
- Operational level agreement<\/li>
- Underpinning contract<\/li>
- Service design package<\/li>
- Availability<\/li>
- Service knowledge management system<\/li>
- Configuration item<\/li>
- Configuration management system<\/li>
- Definitive media library (DML)<\/li>
- Change and its types<\/li>
- Event<\/li><\/ul>
Key Principles and Models<\/h2>- Service strategy: Value creation through services<\/li>
- Service design: Understand the importance of four P\u2019s for service management, Understand the five major aspects of service design<\/li>
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF\u2019s and KPI\u2019s, Baselines, Type of Metrics)<\/li><\/ul>
Processes<\/h2>- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts<\/li>
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)<\/li>
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)<\/li>
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)<\/li>
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)<\/li>
- Continual Service Improvement (The seven-step improvement process)<\/li><\/ul>
Functions<\/h2>- Role, objectives and organizational structures<\/li>
- The technical management function, application management function, IT operations management function, service desk function<\/li><\/ul>
Roles<\/h2>- RACI Model<\/li>
- Process Owner<\/li>
- Process Manager<\/li>
- Process Practitioner<\/li>
- Service Owner<\/li><\/ul>
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"}
Course Topics3Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification
Service management as a practice:
- Concept of best practices in the public domain
- Why ITIL® is successful?
- Concept of a service
- Concept of internal and external customers
- Concept of internal and external services
- Concept of service management
- Concept of IT service management
- Concept of stakeholders in service management
- What are processes and functions?
- The process model and the characteristics of processes
The ITIL® service lifecycle:
- The structure of the ITIL® service lifecycle
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
Generic concepts and definitions:
- Defining and explain following key concepts
- Utility and Warranty
- Assets, resources and capabilities
- Service portfolio
- Service catalogue and Different view of Service Catalogue
- Governance
- Business case
- Risk management
- Service provider
- Supplier
- Service level agreement
- Operational level agreement
- Underpinning contract
- Service design package
- Availability
- Service knowledge management system
- Configuration item
- Configuration management system
- Definitive media library (DML)
- Change and its types
- Event
Key Principles and Models
- Service strategy: Value creation through services
- Service design: Understand the importance of four P?s for service management, Understand the five major aspects of service design
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF?s and KPI?s, Baselines, Type of Metrics)
Processes
- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)
- Continual Service Improvement (The seven-step improvement process)
Functions
- Role, objectives and organizational structures
- The technical management function, application management function, IT operations management function, service desk function
Roles
- RACI Model
- Process Owner
- Process Manager
- Process Practitioner
- Service Owner
Technology and architecture
- How service automation assists with expediting service management processes
{"tabName":"Course Objectives","tabNumber":4,"content":"<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"}
Course Objectives4- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization?s aims and strategies.
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.
{"tabName":"About the Examination","tabNumber":5,"content":"It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"}
About the Examination5It is recommended that students should complete at least one ITIL® Foundation Mock Exam.
- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.
- Maximum 60 minutes for all candidates in their respective language
- Candidates completing an exam:
- in a language that is not their mother tongue, and
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary
- Prerequisite : Accredited ITIL® Foundation Training is strongly recommended but is not a prerequisite
- Supervised : Yes
- Open Book : No
- Pass Score : 26/40 or 65%
- Delivery : This examination is available in Online or Paperbased format
{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor6Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":7,"content":" <\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's7
What is ITIL® Practitioner Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The prime focus of the ITIL® Intermediate SD Course is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITIL® Intermediate Service Design Training will help you improve the alignment of IT with the overall business. The ITIL® SD Certification will also illustrate the importance of launching products and services in a timely manner.
itil-intermediate-sd-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SD Certification Training
ITIL® Intermediate SD Certification Training
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quality and process training0A two-day Six Sigma Yellow Belt Training program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification with a span of 7-10 working days.
six-sigma-yellow-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Yellow Belt Certification Training
Six Sigma Yellow Belt Certification Training
trueimages/3.8it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9
Roles<\/h2>- RACI Model<\/li>
- Process Owner<\/li>
- Process Manager<\/li>
- Process Practitioner<\/li>
- Service Owner<\/li><\/ul>
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"},{"tabName":"Course Objectives","tabNumber":4,"content":"
<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":5,"content":"
It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":7,"content":"
<\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"Audience","tabNumber":1,"content":"This qualification is primarily aimed towards:<\/p>
<\/h2>\t- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization<\/li>\t
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program<\/li>\t
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization<\/li>\t
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.<\/li><\/ul>"}
Audience1This qualification is primarily aimed towards:
- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.
{"tabName":"Eligibility Criteria","tabNumber":2,"content":"No Specific Eligibility criterion. Any one in IT industry will find this course suitable.<\/p>"}
Eligibility Criteria2No Specific Eligibility criterion. Any one in IT industry will find this course suitable.
{"tabName":"Course Topics","tabNumber":3,"content":"Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification<\/p>
Service management as a practice:<\/h2>- Concept of best practices in the public domain<\/li>
- Why ITIL® is successful?<\/li>
- Concept of a service<\/li>
- Concept of internal and external customers<\/li>
- Concept of internal and external services<\/li>
- Concept of service management<\/li>
- Concept of IT service management<\/li>
- Concept of stakeholders in service management<\/li>
- What are processes and functions?<\/li>
- The process model and the characteristics of processes<\/li><\/ul>
The ITIL® service lifecycle:<\/h2>- The structure of the ITIL® service lifecycle<\/li>
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li>
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li><\/ul>
Generic concepts and definitions:<\/h2>- Defining and explain following key concepts<\/li>
- Utility and Warranty<\/li>
- Assets, resources and capabilities<\/li>
- Service portfolio<\/li>
- Service catalogue and Different view of Service Catalogue<\/li>
- Governance<\/li>
- Business case<\/li>
- Risk management<\/li>
- Service provider<\/li>
- Supplier<\/li>
- Service level agreement<\/li>
- Operational level agreement<\/li>
- Underpinning contract<\/li>
- Service design package<\/li>
- Availability<\/li>
- Service knowledge management system<\/li>
- Configuration item<\/li>
- Configuration management system<\/li>
- Definitive media library (DML)<\/li>
- Change and its types<\/li>
- Event<\/li><\/ul>
Key Principles and Models<\/h2>- Service strategy: Value creation through services<\/li>
- Service design: Understand the importance of four P\u2019s for service management, Understand the five major aspects of service design<\/li>
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF\u2019s and KPI\u2019s, Baselines, Type of Metrics)<\/li><\/ul>
Processes<\/h2>- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts<\/li>
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)<\/li>
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)<\/li>
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)<\/li>
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)<\/li>
- Continual Service Improvement (The seven-step improvement process)<\/li><\/ul>
Functions<\/h2>- Role, objectives and organizational structures<\/li>
- The technical management function, application management function, IT operations management function, service desk function<\/li><\/ul>
Roles<\/h2>- RACI Model<\/li>
- Process Owner<\/li>
- Process Manager<\/li>
- Process Practitioner<\/li>
- Service Owner<\/li><\/ul>
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"}
Course Topics3Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification
Service management as a practice:
- Concept of best practices in the public domain
- Why ITIL® is successful?
- Concept of a service
- Concept of internal and external customers
- Concept of internal and external services
- Concept of service management
- Concept of IT service management
- Concept of stakeholders in service management
- What are processes and functions?
- The process model and the characteristics of processes
The ITIL® service lifecycle:
- The structure of the ITIL® service lifecycle
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
Generic concepts and definitions:
- Defining and explain following key concepts
- Utility and Warranty
- Assets, resources and capabilities
- Service portfolio
- Service catalogue and Different view of Service Catalogue
- Governance
- Business case
- Risk management
- Service provider
- Supplier
- Service level agreement
- Operational level agreement
- Underpinning contract
- Service design package
- Availability
- Service knowledge management system
- Configuration item
- Configuration management system
- Definitive media library (DML)
- Change and its types
- Event
Key Principles and Models
- Service strategy: Value creation through services
- Service design: Understand the importance of four P?s for service management, Understand the five major aspects of service design
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF?s and KPI?s, Baselines, Type of Metrics)
Processes
- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)
- Continual Service Improvement (The seven-step improvement process)
Functions
- Role, objectives and organizational structures
- The technical management function, application management function, IT operations management function, service desk function
Roles
- RACI Model
- Process Owner
- Process Manager
- Process Practitioner
- Service Owner
Technology and architecture
- How service automation assists with expediting service management processes
{"tabName":"Course Objectives","tabNumber":4,"content":"<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"}
Course Objectives4- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization?s aims and strategies.
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.
{"tabName":"About the Examination","tabNumber":5,"content":"It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"}
About the Examination5It is recommended that students should complete at least one ITIL® Foundation Mock Exam.
- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.
- Maximum 60 minutes for all candidates in their respective language
- Candidates completing an exam:
- in a language that is not their mother tongue, and
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary
- Prerequisite : Accredited ITIL® Foundation Training is strongly recommended but is not a prerequisite
- Supervised : Yes
- Open Book : No
- Pass Score : 26/40 or 65%
- Delivery : This examination is available in Online or Paperbased format
{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor6Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":7,"content":" <\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's7
What is ITIL® Practitioner Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The prime focus of the ITIL® Intermediate SD Course is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITIL® Intermediate Service Design Training will help you improve the alignment of IT with the overall business. The ITIL® SD Certification will also illustrate the importance of launching products and services in a timely manner.
itil-intermediate-sd-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SD Certification Training
ITIL® Intermediate SD Certification Training
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quality and process training0A two-day Six Sigma Yellow Belt Training program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification with a span of 7-10 working days.
six-sigma-yellow-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Yellow Belt Certification Training
Six Sigma Yellow Belt Certification Training
trueimages/3.8it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"},{"tabName":"Course Objectives","tabNumber":4,"content":"
<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":5,"content":"
It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":7,"content":"
<\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"Audience","tabNumber":1,"content":"This qualification is primarily aimed towards:<\/p>
<\/h2>\t- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization<\/li>\t
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program<\/li>\t
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization<\/li>\t
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.<\/li><\/ul>"}
Audience1This qualification is primarily aimed towards:
- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.
{"tabName":"Eligibility Criteria","tabNumber":2,"content":"No Specific Eligibility criterion. Any one in IT industry will find this course suitable.<\/p>"}
Eligibility Criteria2No Specific Eligibility criterion. Any one in IT industry will find this course suitable.
{"tabName":"Course Topics","tabNumber":3,"content":"Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification<\/p>
Service management as a practice:<\/h2>- Concept of best practices in the public domain<\/li>
- Why ITIL® is successful?<\/li>
- Concept of a service<\/li>
- Concept of internal and external customers<\/li>
- Concept of internal and external services<\/li>
- Concept of service management<\/li>
- Concept of IT service management<\/li>
- Concept of stakeholders in service management<\/li>
- What are processes and functions?<\/li>
- The process model and the characteristics of processes<\/li><\/ul>
The ITIL® service lifecycle:<\/h2>- The structure of the ITIL® service lifecycle<\/li>
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li>
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li><\/ul>
Generic concepts and definitions:<\/h2>- Defining and explain following key concepts<\/li>
- Utility and Warranty<\/li>
- Assets, resources and capabilities<\/li>
- Service portfolio<\/li>
- Service catalogue and Different view of Service Catalogue<\/li>
- Governance<\/li>
- Business case<\/li>
- Risk management<\/li>
- Service provider<\/li>
- Supplier<\/li>
- Service level agreement<\/li>
- Operational level agreement<\/li>
- Underpinning contract<\/li>
- Service design package<\/li>
- Availability<\/li>
- Service knowledge management system<\/li>
- Configuration item<\/li>
- Configuration management system<\/li>
- Definitive media library (DML)<\/li>
- Change and its types<\/li>
- Event<\/li><\/ul>
Key Principles and Models<\/h2>- Service strategy: Value creation through services<\/li>
- Service design: Understand the importance of four P\u2019s for service management, Understand the five major aspects of service design<\/li>
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF\u2019s and KPI\u2019s, Baselines, Type of Metrics)<\/li><\/ul>
Processes<\/h2>- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts<\/li>
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)<\/li>
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)<\/li>
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)<\/li>
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)<\/li>
- Continual Service Improvement (The seven-step improvement process)<\/li><\/ul>
Functions<\/h2>- Role, objectives and organizational structures<\/li>
- The technical management function, application management function, IT operations management function, service desk function<\/li><\/ul>
Roles<\/h2>- RACI Model<\/li>
- Process Owner<\/li>
- Process Manager<\/li>
- Process Practitioner<\/li>
- Service Owner<\/li><\/ul>
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"}
Course Topics3Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification
Service management as a practice:
- Concept of best practices in the public domain
- Why ITIL® is successful?
- Concept of a service
- Concept of internal and external customers
- Concept of internal and external services
- Concept of service management
- Concept of IT service management
- Concept of stakeholders in service management
- What are processes and functions?
- The process model and the characteristics of processes
The ITIL® service lifecycle:
- The structure of the ITIL® service lifecycle
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
Generic concepts and definitions:
- Defining and explain following key concepts
- Utility and Warranty
- Assets, resources and capabilities
- Service portfolio
- Service catalogue and Different view of Service Catalogue
- Governance
- Business case
- Risk management
- Service provider
- Supplier
- Service level agreement
- Operational level agreement
- Underpinning contract
- Service design package
- Availability
- Service knowledge management system
- Configuration item
- Configuration management system
- Definitive media library (DML)
- Change and its types
- Event
Key Principles and Models
- Service strategy: Value creation through services
- Service design: Understand the importance of four P?s for service management, Understand the five major aspects of service design
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF?s and KPI?s, Baselines, Type of Metrics)
Processes
- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)
- Continual Service Improvement (The seven-step improvement process)
Functions
- Role, objectives and organizational structures
- The technical management function, application management function, IT operations management function, service desk function
Roles
- RACI Model
- Process Owner
- Process Manager
- Process Practitioner
- Service Owner
Technology and architecture
- How service automation assists with expediting service management processes
{"tabName":"Course Objectives","tabNumber":4,"content":"<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"}
Course Objectives4- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization?s aims and strategies.
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.
{"tabName":"About the Examination","tabNumber":5,"content":"It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"}
About the Examination5It is recommended that students should complete at least one ITIL® Foundation Mock Exam.
- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.
- Maximum 60 minutes for all candidates in their respective language
- Candidates completing an exam:
- in a language that is not their mother tongue, and
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary
- Prerequisite : Accredited ITIL® Foundation Training is strongly recommended but is not a prerequisite
- Supervised : Yes
- Open Book : No
- Pass Score : 26/40 or 65%
- Delivery : This examination is available in Online or Paperbased format
{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor6Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":7,"content":" <\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's7
What is ITIL® Practitioner Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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it service management0The prime focus of the ITIL® Intermediate SD Course is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITIL® Intermediate Service Design Training will help you improve the alignment of IT with the overall business. The ITIL® SD Certification will also illustrate the importance of launching products and services in a timely manner.
itil-intermediate-sd-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SD Certification Training
ITIL® Intermediate SD Certification Training
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quality and process training0A two-day Six Sigma Yellow Belt Training program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification with a span of 7-10 working days.
six-sigma-yellow-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Yellow Belt Certification Training
Six Sigma Yellow Belt Certification Training
trueimages/3.8it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9
<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"},{"tabName":"About the Examination","tabNumber":5,"content":"
It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"},{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>
Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"},{"tabName":"FAQ's","tabNumber":7,"content":"
<\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
{"tabName":"Audience","tabNumber":1,"content":"This qualification is primarily aimed towards:<\/p>
<\/h2>\t- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization<\/li>\t
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program<\/li>\t
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization<\/li>\t
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.<\/li><\/ul>"}
Audience1This qualification is primarily aimed towards:
- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization
- IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program
- Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization
- This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.
{"tabName":"Eligibility Criteria","tabNumber":2,"content":"No Specific Eligibility criterion. Any one in IT industry will find this course suitable.<\/p>"}
Eligibility Criteria2No Specific Eligibility criterion. Any one in IT industry will find this course suitable.
{"tabName":"Course Topics","tabNumber":3,"content":"Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification<\/p>
Service management as a practice:<\/h2>- Concept of best practices in the public domain<\/li>
- Why ITIL® is successful?<\/li>
- Concept of a service<\/li>
- Concept of internal and external customers<\/li>
- Concept of internal and external services<\/li>
- Concept of service management<\/li>
- Concept of IT service management<\/li>
- Concept of stakeholders in service management<\/li>
- What are processes and functions?<\/li>
- The process model and the characteristics of processes<\/li><\/ul>
The ITIL® service lifecycle:<\/h2>- The structure of the ITIL® service lifecycle<\/li>
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li>
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li><\/ul>
Generic concepts and definitions:<\/h2>- Defining and explain following key concepts<\/li>
- Utility and Warranty<\/li>
- Assets, resources and capabilities<\/li>
- Service portfolio<\/li>
- Service catalogue and Different view of Service Catalogue<\/li>
- Governance<\/li>
- Business case<\/li>
- Risk management<\/li>
- Service provider<\/li>
- Supplier<\/li>
- Service level agreement<\/li>
- Operational level agreement<\/li>
- Underpinning contract<\/li>
- Service design package<\/li>
- Availability<\/li>
- Service knowledge management system<\/li>
- Configuration item<\/li>
- Configuration management system<\/li>
- Definitive media library (DML)<\/li>
- Change and its types<\/li>
- Event<\/li><\/ul>
Key Principles and Models<\/h2>- Service strategy: Value creation through services<\/li>
- Service design: Understand the importance of four P\u2019s for service management, Understand the five major aspects of service design<\/li>
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF\u2019s and KPI\u2019s, Baselines, Type of Metrics)<\/li><\/ul>
Processes<\/h2>- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts<\/li>
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)<\/li>
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)<\/li>
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)<\/li>
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)<\/li>
- Continual Service Improvement (The seven-step improvement process)<\/li><\/ul>
Functions<\/h2>- Role, objectives and organizational structures<\/li>
- The technical management function, application management function, IT operations management function, service desk function<\/li><\/ul>
Roles<\/h2>- RACI Model<\/li>
- Process Owner<\/li>
- Process Manager<\/li>
- Process Practitioner<\/li>
- Service Owner<\/li><\/ul>
Technology and architecture<\/h2>- How service automation assists with expediting service management processes<\/li><\/ul>"}
Course Topics3Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification
Service management as a practice:
- Concept of best practices in the public domain
- Why ITIL® is successful?
- Concept of a service
- Concept of internal and external customers
- Concept of internal and external services
- Concept of service management
- Concept of IT service management
- Concept of stakeholders in service management
- What are processes and functions?
- The process model and the characteristics of processes
The ITIL® service lifecycle:
- The structure of the ITIL® service lifecycle
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
Generic concepts and definitions:
- Defining and explain following key concepts
- Utility and Warranty
- Assets, resources and capabilities
- Service portfolio
- Service catalogue and Different view of Service Catalogue
- Governance
- Business case
- Risk management
- Service provider
- Supplier
- Service level agreement
- Operational level agreement
- Underpinning contract
- Service design package
- Availability
- Service knowledge management system
- Configuration item
- Configuration management system
- Definitive media library (DML)
- Change and its types
- Event
Key Principles and Models
- Service strategy: Value creation through services
- Service design: Understand the importance of four P?s for service management, Understand the five major aspects of service design
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF?s and KPI?s, Baselines, Type of Metrics)
Processes
- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)
- Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)
- Continual Service Improvement (The seven-step improvement process)
Functions
- Role, objectives and organizational structures
- The technical management function, application management function, IT operations management function, service desk function
Roles
- RACI Model
- Process Owner
- Process Manager
- Process Practitioner
- Service Owner
Technology and architecture
- How service automation assists with expediting service management processes
{"tabName":"Course Objectives","tabNumber":4,"content":"<\/p>
<\/h2>- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"}
Course Objectives4- ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization?s aims and strategies.
- Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.
- Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.
- Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.
- Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.
{"tabName":"About the Examination","tabNumber":5,"content":"It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/h2>\t- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.<\/li>\t
- Maximum 60 minutes for all candidates in their respective language<\/li>\t
- Candidates completing an exam:<\/li>\t
- in a language that is not their mother tongue, and<\/li>\t
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary<\/li>\t
- Prerequisite : Accredited <\/strong>ITIL® Foundation <\/strong>Training<\/a> is strongly recommended but is not a prerequisite<\/li>\t
- Supervised : Yes<\/li>\t
- Open Book : No<\/li>\t
- Pass Score : 26/40 or 65%<\/li>\t
- Delivery : This examination is available in Online or Paperbased format<\/li><\/ul>"}
About the Examination5It is recommended that students should complete at least one ITIL® Foundation Mock Exam.
- Multiple choice, 40 questions. The questions are selected from the full ITIL® Foundation Certificate in IT Service Management examination question bank.
- Maximum 60 minutes for all candidates in their respective language
- Candidates completing an exam:
- in a language that is not their mother tongue, and
- where the language of the exam is not their primary business language,have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary
- Prerequisite : Accredited ITIL® Foundation Training is strongly recommended but is not a prerequisite
- Supervised : Yes
- Open Book : No
- Pass Score : 26/40 or 65%
- Delivery : This examination is available in Online or Paperbased format
{"tabName":"Course Advisor","tabNumber":6,"content":"<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM) <\/p>
\t- More than 8 years of experience in IT operations, Service Management, Training<\/li>\t
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.<\/li>\t
- ITIL® Release, Control and Validation Certified.<\/li>\t
- ITIL® Service Offering and Agreement Certified.<\/li>\t
- ITIL® Planning, Protection and Optimization Certified.<\/li><\/ul><\/div><\/div><\/div>"}
Course Advisor6Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
- More than 8 years of experience in IT operations, Service Management, Training
- Trained more than 1000 professionals on technology and upselling, and Best Management Practices, like ITIL®, COBIT, Six Sigma, Prince 2.
- ITIL® Release, Control and Validation Certified.
- ITIL® Service Offering and Agreement Certified.
- ITIL® Planning, Protection and Optimization Certified.
{"tabName":"FAQ's","tabNumber":7,"content":" <\/p>
What is ITIL® Practitioner Certification?<\/h2>\t- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.<\/li><\/ul>
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
FAQ's7
What is ITIL® Practitioner Certification?
- This course provides comprehensive training for anyone involved in provision, support, and delivery of IT Services.
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
- Evidence of ITIL® Foundation Certificate or ITIL® v2 Foundation + v3 Foundation Bridge Certificate
What is the duration of training?
- Training duration is 2-3 days.
Do you provide certificates on successfully completing the course?
- Yes, at the end of the class, we will execute PeopleCert exams. After passing the exam you will receive soft copy of certificate on your email which states that you have successfully completed the course.
When are the classes conducted?
- All open house sessions are conducted on weekends only. For in-house sessions, it can be as per the customer requested schedule.
What all is included in the course?
- Along with facilitating training sessions, we provide required course material and practice questions for exam preparation
Who conduct the training sessions?
- Training sessions are facilitated by certified experts having practical working experience as well as training experience.
Why one should join Vinsys?
- We are Accredited Training Organization
- Experiential Education
- Experienced Industry Experts
- Accredited course material
- Quality Courseware
- Post training support
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If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification<\/a> with a span of 7-10 working days.<\/p>","pageId":"six-sigma-yellow-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Yellow Belt Certification Training","courseImage":"six-sigma-yellow-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.8,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-yellow-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"courseSummary":"
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it service management0The prime focus of the ITIL® Intermediate SD Course is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITIL® Intermediate Service Design Training will help you improve the alignment of IT with the overall business. The ITIL® SD Certification will also illustrate the importance of launching products and services in a timely manner.
itil-intermediate-sd-training100002000business and process framework training and certificationit-service-managementITIL® Intermediate SD Certification Training
ITIL® Intermediate SD Certification Training
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quality and process training0A two-day Six Sigma Yellow Belt Training program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification with a span of 7-10 working days.
six-sigma-yellow-belt140002800business and process framework training and certificationquality-and-process-trainingSix Sigma Yellow Belt Certification Training
Six Sigma Yellow Belt Certification Training
trueimages/3.8it service management0The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
malc-certification-training100002000business and process framework training and certificationit-service-managementITIL® MALC Certification Training
ITIL® MALC Certification Training
trueimages/3.9
It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> <\/p> <\/p> This qualification is primarily aimed towards:<\/p> This qualification is primarily aimed towards: No Specific Eligibility criterion. Any one in IT industry will find this course suitable.<\/p>"} No Specific Eligibility criterion. Any one in IT industry will find this course suitable. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification<\/p> Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification <\/p> It is recommended that students should complete at least one ITIL® Foundation Mock Exam<\/a>.<\/p> It is recommended that students should complete at least one ITIL® Foundation Mock Exam. <\/p> <\/p> The prime focus of the ITIL® Intermediate SD Course<\/a> is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITIL® Intermediate Service Design Training <\/a>will help you improve the alignment of IT with the overall business. The ITIL® SD Certification<\/strong><\/em> will also illustrate the importance of launching products and services in a timely manner.<\/p>","pageId":"itil-intermediate-sd-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SD Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.5,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-sd-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"quality and process training","courseRating":0,"courseSummary":" A two-day Six Sigma Yellow Belt Training<\/a> program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification<\/a> with a span of 7-10 working days.<\/p>","pageId":"six-sigma-yellow-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Yellow Belt Certification Training","courseImage":"six-sigma-yellow-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.8,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-yellow-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"courseSummary":" The prime focus of the ITIL® Intermediate SD Course<\/a> is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITIL® Intermediate Service Design Training <\/a>will help you improve the alignment of IT with the overall business. The ITIL® SD Certification<\/strong><\/em> will also illustrate the importance of launching products and services in a timely manner.<\/p>","pageId":"itil-intermediate-sd-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SD Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.5,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-sd-training","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"quality and process training","courseRating":0,"courseSummary":" A two-day Six Sigma Yellow Belt Training<\/a> program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification<\/a> with a span of 7-10 working days.<\/p>","pageId":"six-sigma-yellow-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Yellow Belt Certification Training","courseImage":"six-sigma-yellow-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.8,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-yellow-belt","id":null,"batchType":null,"isFavourite":null},{"courseDuratoin":null,"subCategory":"it service management","courseRating":0,"courseSummary":" The prime focus of the ITIL® Intermediate SD Course<\/a> is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITIL® Intermediate Service Design Training <\/a>will help you improve the alignment of IT with the overall business. The ITIL® SD Certification<\/strong><\/em> will also illustrate the importance of launching products and services in a timely manner.<\/p>","pageId":"itil-intermediate-sd-training","countOfLearner":10000,"ratingCount":2000,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"it-service-management","courseName":"ITIL® Intermediate SD Certification Training","courseImage":"itil.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.5,"courseStartsOn":"","pageURL":"/it-service-management/itil-intermediate-sd-training","id":null,"batchType":null,"isFavourite":null} The prime focus of the ITIL® Intermediate SD Course is to introduce to you the purpose, principle and process of how a service design is created. It will give you an insight of the organizational skills required to implement the service management techniques and aids technology related activities. The 3-day course makes you understand the vital importance of a system design and how can one evolve develop and manage the projects. ITIL® Intermediate Service Design Training will help you improve the alignment of IT with the overall business. The ITIL® SD Certification will also illustrate the importance of launching products and services in a timely manner. A two-day Six Sigma Yellow Belt Training<\/a> program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification<\/a> with a span of 7-10 working days.<\/p>","pageId":"six-sigma-yellow-belt","countOfLearner":14000,"ratingCount":2800,"categoryName":"business and process framework training and certification","productVideoLink":"https://www.youtube.com/embed/pgYP6ykVmvY","mode":null,"catID":"quality-and-process-training","courseName":"Six Sigma Yellow Belt Certification Training","courseImage":"six-sigma-yellow-belt-certification.png","common":true,"courseImagePath":"images/","countryCode":null,"averageRating":3.8,"courseStartsOn":"","pageURL":"/quality-and-process-training/six-sigma-yellow-belt","id":null,"batchType":null,"isFavourite":null} A two-day Six Sigma Yellow Belt Training program involving methods of problem solving through expert coaching. The training will comprise of practical approachability to the problem, class lectures, team exercises and understanding case studies. The completion of the course will provide you with increased productivity, improved quality, increased communication among peers, optimization of resources, reduced cost and customer satisfaction. A Six Sigma exam is held after completing the course. If the candidate clears the exam, you receive a Lean Six Sigma Yellow Belt Certification with a span of 7-10 working days. The ITIL® MALC Certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field. The course is aimed at those who wish to demonstrate knowledge of the ITIL® scheme in its entirety and the ITIL® MALC Certification is awarded to candidates who have already attained a range of ITIL® Certifications and have a well-rounded knowledge and skills base in ITIL® best practices. You also need to achieve the ITIL® Expert Certificate if you want to achieve the ITIL® Master level, which is the highest and final certification within the ITIL® scheme. While Managing across the Lifecycle (MALC) encompasses the broadest perspectives of service management skills, for example those related to project management and application design. It is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model How the service lifecycle stages form an integrated whole. Process integration and interfaces. The course spread over 3 days, immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with service delivery. This ITIL® boot camp is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam. <\/h2>
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<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)
\t
What is ITIL® Practitioner Certification?<\/h2>
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What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
<\/h2>
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Service management as a practice:<\/h2>
The ITIL® service lifecycle:<\/h2>
Generic concepts and definitions:<\/h2>
Key Principles and Models<\/h2>
Processes<\/h2>
Functions<\/h2>
Roles<\/h2>
Technology and architecture<\/h2>
Service management as a practice:
The ITIL® service lifecycle:
Generic concepts and definitions:
Key Principles and Models
Processes
Functions
Roles
Technology and architecture
<\/h2>
<\/h2>
\t
<\/div><\/div>Ajit Joshi<\/strong><\/h3>Associate Vice President and Head \u2013 Governance and Enterprise Transformation in IT Service Management (GeTSM)
\t
Ajit Joshi
Associate Vice President and Head ? Governance and Enterprise Transformation in IT Service Management (GeTSM)
What is ITIL® Practitioner Certification?<\/h2>
\t
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?<\/h2>
What is ITIL® Practitioner Certification?
What is the Eligibility Criteria / Pre-requisites for the ITIL® SS Exam?
What is the duration of training?
Do you provide certificates on successfully completing the course?
When are the classes conducted?
What all is included in the course?
Who conduct the training sessions?
Why one should join Vinsys?
ITIL® Intermediate SD Certification Training
ITIL® Intermediate SD Certification Training
Six Sigma Yellow Belt Certification Training
Six Sigma Yellow Belt Certification Training
ITIL® MALC Certification Training
ITIL® MALC Certification Training