ITIL® Specialist: Create Deliver and Support (CDS) Certification Training

The ITIL 4 Specialist Create, Deliver and Support course can be taken up by:

• Developers, Development Managers
• IT Operations Managers
• Network Systems Administrators
• Change and Release Managers
• Problem/Incident Managers
• Service Desk Managers
• Infrastructure Operations Engineers
• Service Transition Managers
• Problem Managers & Availability Managers
• Technical Support Engineers
• Data Center Support Specialists
• IT Coordinators

Interested candidates must fulfill the below criteria before applying for the ITIL CDS course:

• Cleared the ITIL 4 Foundation exam
• Attended training from an accredited training organization

Module 1 SVS Key Concepts and Challenges

• Lesson 1 – Organizational Structures
• Lesson 2 – Culture, Competencies, and Teams
• Lesson 3 – SVS Key Concepts and Challenges
• Lesson 4 – Shift-Left
• Lesson 5 – SVS Planning and Resource Management
• Lesson 6 – The Impact of Information and Technology on CDS Activities: Part 1
• Lesson 7 – The Impact of Information and Technology on CDS Activities: Part 2 

Module 2 – Value Streams for New Services

• Lesson 1 – Reviewing Service Value Chains and Service Value Streams
• Lesson 2 – Practices that Contribute to a Value Stream for a New Service
• Lesson 3 – Using the Practice Guides
• Lesson 4 – Change Enablement – Part 1
• Lesson 5 – Change Enablement – Part 2
• Lesson 6 – Service Design and Software Development and Management Practices
• Lesson 7 – Service Validation and Testing
• Lesson 8 – Release Management and Deployment Management 

Module 3 – Value Streams for User Support

• Lesson 1 – Using a Value Stream to Provide User Support
• Lesson 2 – Practices that Contribute to a Value Stream for User Support
• Lesson 3 – Service Desk
• Lesson 4 – Incident Management
• Lesson 5 – Problem Management
• Lesson 6 – Knowledge Management
• Lesson 7 – Service Level Management
• Lesson 8 – Monitoring and Event Management

 Module 4 – Know how to Create, Deliver and Support Services

• Lesson 1 – Managing the Workload
• Lesson 2 – Options for Service Delivery

 Module 5 – Course Recap and Exam Preparation

Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional Transition designation (ITIL MPT).

Candidates taking up this ITIL 4 CDS Certification training course can expect to be trained on:

• Practices, methods and tools iterated in the ITIL CDS module
• Integrating activities and various value streams to create, deliver, and support IT-enabled services and products
• Delivering highly customer-focused solutions while continuing to have a reliable IT infrastructure
• Understanding value streams as part of an end to end process of  feedback loops and continual iterations
• Everything to help candidates to clear the ITIL CDS certification exam

What is ITIL 4 Specialist CDS certification?

This certification is meant for those responsible for end to end delivery. It is a senior-level certification that enables candidates to understand the concepts that are designed for modern business operations wherein businesses strive to achieve a balance between a reliable IT service management system and satisfied customers.

This certification helps candidates to know what steps need to be followed in a particular situation while conforming to the ITSM best practices.

What are the prerequisites for ITIL CDS course?

In order to be eligible for the ITIL Specialist CDS course, candidates must have cleared the ITIL 4 Foundation exam and also completed training from an AXELOS accredited training organization.

What is the passing criteria for the ITIL CDS certification exam?

Candidates appearing for the ITIL Create, Deliver and Support exam must obtain 70% or more n the CDS exam for clearing the exam and be an ITIL CDS certified professional.

How will the ITIL 4 CDS certification benefit my career?

Certified ITIL CDS professionals earn a higher reputation, wider opportunities, and greater career prospects as compared to non-certified peers. Moreover, it validates your knowledge about applying the ITSM best practices in the create, deliver, and support value streams.

Additionally, this certificate is an essential prerequisite to appear for the ITIL 4 Managing Professional certification exam.

Will I get a certificate at the end of this course?

Yes, we provide a course completion certificate after you successfully clear the certification exam conducted at the end of this training.

Why choose Vinsys for the ITIL CDS training course?

Vinsys is determined to provide the necessary knowledge and certification to aspiring candidates while also assuring they gain practical knowledge through extensive hands-on training. Our aim is to enable candidates to learn the fundamentals and be ready to face real-job scenarios. We have highly experienced trainers and well-established processes in place for the successful completion of the certification exam.

Once you have completed the 16 hours of CDS training, respective ATOs will conduct the ITIL 4 CDS examination.

Below is the ITIL 4 CDS exam pattern:

No. of questions: 40

Exam duration: 90 minutes

Exam format: Multiple-choice, closed book

Passing criteria: 70% (28 correct answers out of 40)

With IT services delivering highly transforming changes at the speed of lightening, maintaining a reliable, stable IT environment while also delivering high-quality services to customers is becoming more essential. The new ITIL 4 CDS module focuses on this very aspect and provides a high-level view of the operations across the four dimensions of service management to manage efficient services.

ITIL® 4 Create, Deliver & Support (CDS) Certification Training module is a great aid to foster the decision-making of experienced ITIL practitioners who play a lead role in establishing, designing, developing, delivering, and supporting of digital products and IT-enabled services.

The service design, transition, and operation guidance module of the ITIL v3 module explores similar concepts. The major difference in the CDS guidance is it deals with “what” the organizations must do in a crisis situation while the ITIL v3 module speaks more about “how” organizations must execute work in such situations.

ITIL4 Create, Deliver, & Support (CDS) Certification enables professionals to deliver products and services with precision by managing the flow of work, information, and value across the organization and effectively converting demand to value.

Certifying with the ITIL CDS credentials qualifies professionals to occupy more senior, responsible positions in organizations that deal with designing, establishing, developing, delivering and supporting of IT-enabled services and digital products. It uplifts your profile above the non-certified peers and make you eligible for better opportunities globally. More and more companies have adopted the ITIL framework considering the wide scope and scalability it offers and the demand for certified ITIL personnel is exponentially rising.

The ITIL CDS certificate carries a lifelong validity and does not expire.

The ITIL 4 certification intends to train candidates on the best practices in the ITSM field. ITIL CDS specifically focuses on the action plan to be devised by organizations for effective management of a situation while not compromising on the service/product quality.

This training course on the ITIL CDS module benefits candidates & organizations by:

• Having a well-informed staff with the knowledge of ITSM best practices
• Improving efficiency and overall productivity through streamlined processes
• Delivering maximum value to customers
• Learning how to build an SVS to create, deliver and support services
• Understanding the guidelines to create, deliver and support services efficiently
• Knowing how relevant ITIL practices are responsible for creating, delivering and supporting services.

Vinsys accelerates professional growth by enabling candidates to gain necessary certifications along with extensive hands-on experience and knowledge. With highly experienced trainers and tech-enabled training environments, they foster learning experiences and assure that candidates get sufficient hands-on training to implement their skills in real job scenarios.

Vinsys takes pleasure in treating every candidate individually and serves at its best in developing a student’s skill sets.

• Broader perspective towards learning
• Trained 600,000+ professionals
• Flexible training schedules
• A practical approach for implemented learning
• Complete exam preparation guidance
• Well-focused, accredited trainers
• Fully functional virtual as well as classroom training environments