Business Communication Skills

LDP = Leadership Development Program

MDP = Manager Development Program

SDP = Supervisor Development Program

Being one of the core life skills, effective communication always stands in good stead to every individual. Communication skills have a major role to play in the personal as well as professional life of a person. Naturally, the success of an organisation is greatly attributable to the effective communication skills exhibited by its resources in everyday business transactions. This competency greatly enhances the process flow of information exchange and comes handy when reaching out to existing and potential stakeholders. Take a look at our training programs designed to improve communication skills in various types of communication.

The courses include, but aren’t restricted to:

Business Communication

Information exchange is an integral part of everyday business transactions. The process of business communication is multi-faceted in terms of the methods and media used. However, some dogmas are foundational for an effective business communication regardless the medium – be it verbal, written or a telephonic conversation. Our training program sheds light on the ‘what’ and ‘what not’ of business communication and further details the correct practices. Apart from the basics, the curriculum and duration of this training can be decided upon according to your preferences. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Being Assertive

Assertiveness is a behavioural trait, which is also one of the essential characteristics of communication. Oftentimes there are conflict situations in our professional (and even personal) lives bringing us and our colleagues (peers or even seniors) at loggerheads to each other. Being assertive at work enables you to put forth your point decisively without offending the other person and also to be tolerant and emphatic towards the other person’s notions. Learn and master the techniques of assertive communication by taking to our program. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Business Writing Workshop

Written business communication carries certain gravity with it owing to its durability; be it a simple mail or a full-length document of any sort, it constitutes a reference material and is always usable as such. This fact magnifies the criticality associated with business writing. Our training focuses on all the factors to be heeded in the process of business writing. Understand the different aspects of written communication, cater to the different demands of various forms (e.g. email, report) while holding on to common underlying axioms and best practices for effective written communication. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

E-mail Etiquette

Though emails might seem to be a mundane thing in everyday business routine, the effects of properly and improperly written emails can be far reaching. Ambiguities are unaffordable and precision is indispensable. Special diligence needs to be exercised while composing a mail because it stands as written proof. The structure, format, and tonality of a mail also play a vital role. With our training on email etiquette, understand and implement all the rules, methods do’s and dont’s of email writing. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Meeting Etiquette

Meetings constitute a crucial part of business operations – within an organisation as well as between two different organisations. Within an organisation, meetings serve as a common platform for employees to discuss ideas, exchange views and also to brainstorm. When employees of two different companies meet, they invariably reflect the ethos of their respective companies. The importance of following proper meeting etiquette thus becomes crystal clear. Our training on meeting etiquette explains all the aspects – verbal and non-verbal – that will enable you to conduct yourself professionally in every meeting. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Telephone /Call /Conference Call Etiquette

Telecommunication technology has turned out to be a great boon to corporate life by providing tools that greatly ease and expedite information exchange. The feature of conference calling has brought added advantage enabling teams to hold meetings sitting in their respective homes. However, in order to make telephonic conversations effective and pleasant, the behavioural knowledge of proper telephone etiquette and conference call etiquette is just as important as the technical knowledge of operating the phone. With our training program, learn to make your telephone and conference calls articulate, orderly and free of chaos. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Having Difficult Conversations

Undesired situations are an inescapable reality of corporate life and so are tough conversations. Be it giving a negative feedback to someone, educating or disciplining someone on sensitive issues or giving a real bad news (e.g. termination), the person entrusted with the job of giving bad news often finds himself/ herself in a pickle.  For being an effective manager you can’t shy away, rather you have to shoulder this responsibility with the same fortitude and calmness that you exhibit while fulfilling other managerial tasks. Take our training to understand the essentials to be followed while having a difficult conversation. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Collaborative Communication

Synchronous interaction between team members is an essential attribute of high-performing teams. Members and managers of such teams always accommodate concerns of each other and exhibit high level of team communication and collaboration. Collaboration directs the efforts of the entire team towards one end in view and thus ensures best results. Collaborative communication engenders in the minds of your colleagues a strong feeling of being valued – a great tool to keep a team motivated. Our training program on collaborative communication will bring to your cognition the various methods to increase team productivity through effective communication. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Negotiation Skills

Differences (and in some problematic cases disputes) are a common phenomenon in the corporate world, which can be potential roadblocks in your organisation’s progress ahead. Negotiation skills enable you to settle your differences (e.g. with your colleagues regarding a certain action plan, with your client about general terms and conditions) keeping your interests intact and reaching a mutually beneficial agreement. Our training elucidates the types (e.g. integrative negotiation, distributive negotiation), styles and tactics involved in effective negotiation, which will lead to a win-win situation. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Influencing Skills

With holacracy gaining more and more preferably, flatter hierarchical structures are getting increasingly popular in corporate world. Persuading and influencing are bit simpler if you are holding an authoritative position, but if not, then good influencing skills and techniques remain your only option to put forth your point and achieve the expected buy-in. With our training program, understand the principles and theories as well as implementation methods to sharpen your persuasive abilities. We offer this workshop as standalone, but it can also be integrated in another relevant training of your choice as per your TNI and preferences. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Public Speaking Skills

Be it a business development executive addressing potential users at client’s office or a manager addressing his/ her in-house teams, they all rely massively on their public speaking skills. Knowledge transfer to a large audience is an art, which you can use for your strategic alignment as well as for brand establishment. Enhance your oratory skills with our public speaking workshop, understand the preparatory phases as well as use of technology for increased effectiveness. The interventions of this training program concretise the lessons learned. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.