ITIL 4 Foundation Certification Training in Doha

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Accredited ITIL 4 Trainers

Instructor Led Online Training

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Official ITIL 4 Courseware

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Overview Learning Objectives Who Should Attend Prerequisite Outline Certification

COURSE OVERVIEW

This ITIL 4 Foundation Certification Training in Doha is designed meticulously to provide you with the skills to handle modern IT services conveniently and in a strategic manner. As part of shifts in IT and digital service delivery practices, the course also integrates Agile, DevOps, and Lean concepts and equips you to work in dynamic business environments. Learn the Service Value System and the way its components interact to perform a service to give value in an integrated way. This improves your decision making skills and can be used in different organisational contexts and situations.

You will gain an understanding of four-dimensional service management, which provides a balanced perspective for creating, delivering, and maintaining IT services. Discover continuous improvement practices to foster service excellence and guarantee the delivery of performance promises. Your learning also covers incident management to help restore services quickly, and problem management to identify root causes and minimize disruptions.

The module on change enablement helps you introduce changes with minimal risk, and the knowledge management module improves your skills in keeping and sharing information in an effective way. Grasp the concepts of relationship handling to establish good relationships with stakeholders and information security administration to secure valuable organisational information. Release management is also included in the training, allowing you to deploy services easily and manage events to control operations.

Additionally, you receive official study materials, engaging case study discussions, practice activities, practical assignments, mock exams, and instructor-led review sessions to gain confidence and be well-prepared to take the exam.

At the end of the course, you will be in a position to have practical skills to manage the IT services in a correct manner, generate value-oriented results, and feel comfortable applying the ITIL concepts in practice.

COURSE OBJECTIVES

Learn the important principles of IT service management to promote organisational goals.
Learn how the ITIL Service Value System is structured and what it encompasses to deliver comprehensive services.
Understand the principles of ITIL 4 to make decisions in various IT environments.
Discover the four dimensions of service management to have balanced and integrated service practices.
Acquire the ability to implement constant improvement strategies to improve IT services in advance.
Study service level management to maintain performance levels that match business requirements.
Learn the procedures for managing incidents to recover services as quickly and efficiently as possible.
Discover problem management practices to identify and resolve root causes, thereby preventing the recurrence of problems.
Gain an understanding of change enablement processes to implement changes with minimal risk.
Learn the knowledge management strategies to store and share information effectively among teams.

TARGET AUDIENCE

IT support staff
IT professionals
IT project managers
Service desk managers
Business analysts
IT service managers
Aspiring IT service managers
Process owners
Freshers entering IT service management
IT consultants

ELIGIBILITY CRITERIA

Fundamental knowledge of IT procedures and services.
Awareness of IT frameworks and terminology.
Interest in the methods of IT service management.
Strong communication abilities for customer service encounters.

Course Outline

Service Management Concepts

Service value system
IT service management basics
Value co-creation concept
Service relationships overview
Service offerings types

Guiding Principles

Progress iteratively
Focus on value
Think and work holistically
Collaborate and promote

Service Value Chain

Improve value chain steps
Plan value chain activities
Design and transition
Engage stakeholders process
Deliver and support

Four Dimensions

Information and technology
Organizations and people
Value streams and processes
Partners and suppliers
Dimension integration

Management Practices

Problem management overview
Incident management basics
Service request management
Change enablement process
Continual improvement skills

ABOUT THE CERTIFICATION & EXAMINATION

ABOUT THE CERTIFICATION

ITIL 4 Foundation is a globally acknowledged professional qualification that introduces you to the fundamentals and principles of IT service management (ITSM) by using the ITIL framework. It confirms your knowledge of the methods to develop, deliver, and continuously enhance IT-enabled services to fulfil organisational objectives.

By acquiring the ITIL 4 Foundation certification, you qualify to work as an IT service desk analyst, support engineer, service delivery manager, and IT operations manager. It also establishes the basis of further certification in ITIL, such as ITIL 4 Managing Professional or ITIL Strategic Leader, to develop specialised knowledge.

Moreover, ITIL-certified professionals are highly valued in industries such as IT services, telecommunications, banking, healthcare, manufacturing, and consulting, as they are essential for delivering smooth service.

ABOUT THE EXAMINATION

ITIL 4 Foundation Certification Exam In Doha, Qatar

Exam Component	Details
Exam Name	ITIL 4 Foundation Certification Exam
Exam Format	Online proctoring or at an accredited training organization
Exam Duration	60 minutes
Number of Questions	40
Question Type	MCQs
Passing Score	26 out of 40 (65%)
Exam Language	English, French, German, and Spanish
Book Policy	Closed book
Certification Renewal	Every 3 years starting from 2023
Country	Doha, Qatar

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ONLINE TRAINING

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Experienced Subject Matter Experts
Approved and Quality Ensured Training Material
24*7 learner assistance and support

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CORPORATE TRAINING

Customized Training Across Various Domains
Instructor-Led Skill Development Program
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FAQ’s

What is the ITIL 4 Foundation Certification Training is all about in Doha, Qatar?

The ITIL 4 Foundation Certification Training in Doha, Qatar is designed to provide professionals with a comprehensive understanding of IT service management (ITSM) and the ITIL 4 framework. The course covers key concepts such as the Service Value System, service management principles, and the integration of Agile, DevOps, and Lean practices in modern IT service delivery.

Who is ITIL 4 Foundation Certification intended for?

ITIL 4 Foundation Training certification is ideal for IT professionals, service desk managers, IT project managers, business analysts, IT consultants, and anyone looking to enhance their knowledge of IT service management. It is also beneficial for those seeking to establish or advance a career in IT service management roles.

Are there any prerequisites for enrolling in the ITIL 4 Foundation course in Doha?

There are no formal prerequisites for the ITIL 4 Foundation course, although a fundamental understanding of IT services and frameworks will be helpful. The course is suitable for individuals new to IT service management or those looking to formalize their existing knowledge.

What topics are covered in the course?

The course covers essential ITIL 4 concepts, including:

Service Management Concepts
The ITIL Service Value System and its components
Guiding Principles of ITIL 4
The Four Dimensions of Service Management
Service Value Chain and its activities

Key Management Practices like Incident Management, Change Enablement, Problem Management, and Continual Improvement.

How long is the ITIL 4 Foundation training in Doha?

The ITIL 4 Foundation Certification Training is a 2-day program. It includes instructor-led sessions, case studies, and mock tests to prepare for the certification exam.

What is the format of the ITIL 4 Foundation certification exam?

The ITIL 4 Foundation exam consists of 40 multiple-choice questions. You have 60 minutes to complete the exam, and the passing score is 26 out of 40 (65%). The exam is available in multiple languages, including English, French, German, and Spanish.

Is the certification recognized internationally?

Yes, the ITIL 4 Foundation certification is globally recognized and highly valued across industries that require effective IT service management practices. It is essential for professionals in sectors like IT services, banking, healthcare, and telecommunications.

What benefits will I gain from completing the ITIL 4 Foundation course in Doha?

Upon completing the ITIL 4 Foundation course in Doha, you will have a strong understanding of IT service management concepts, frameworks, and practices. This certification will enable you to improve service delivery, streamline processes, enhance customer satisfaction, and boost your career in IT service management.

How can I prepare for the exam?

Preparation involves attending the Vinsys ITIL 4 Foundation course, which provides all the necessary courseware, case study discussions, and practice questions. It is also recommended to review the course materials, participate in mock exams, and engage with practical tasks to solidify your knowledge.

Will I receive a certificate upon completing the ITIL 4 Foundation course in Doha?

Yes, upon successful completion of the training and passing the exam, you will receive the ITIL 4 Foundation certification. This certification validates your understanding of IT service management principles and practices based on the ITIL framework.

Why choose Vinsys for this training in Doha?

Vinsys offers expert trainers in Qatar with extensive experience in IT service management. Our training is aligned with ITIL 4 standards and includes official courseware, case-based discussions, hands-on practice, and comprehensive exam preparation. We also provide ongoing support to ensure you can apply the skills learned in real-world scenarios and achieve certification success.

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