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ITIL 4 Foundation Certification Training in Doha
This instructor-led online ITIL 4 Foundation Certification Training in Doha equips you with the concepts of IT services handling and generating value-based results for your company. Acquire knowledge of the Service Value System, which brings in the integration of all elements to manage the servic
ITIL Qatar
Instructor Led Online Training
Comprehensive Exam Preparation Support
Official ITIL 4 Courseware
Flexible Batch Timings Available
COURSE OVERVIEW
This ITIL 4 Foundation Certification Training in Doha is designed meticulously to provide you with the skills to handle modern IT services conveniently and in a strategic manner. As part of shifts in IT and digital service delivery practices, the course also integrates Agile, DevOps, and Lean concepts and equips you to work in dynamic business environments. Learn the Service Value System and the way its components interact to perform a service to give value in an integrated way. This improves your decision making skills and can be used in different organisational contexts and situations.
You will gain an understanding of four-dimensional service management, which provides a balanced perspective for creating, delivering, and maintaining IT services. Discover continuous improvement practices to foster service excellence and guarantee the delivery of performance promises. Your learning also covers incident management to help restore services quickly, and problem management to identify root causes and minimize disruptions.
The module on change enablement helps you introduce changes with minimal risk, and the knowledge management module improves your skills in keeping and sharing information in an effective way. Grasp the concepts of relationship handling to establish good relationships with stakeholders and information security administration to secure valuable organisational information. Release management is also included in the training, allowing you to deploy services easily and manage events to control operations.
Additionally, you receive official study materials, engaging case study discussions, practice activities, practical assignments, mock exams, and instructor-led review sessions to gain confidence and be well-prepared to take the exam.
At the end of the course, you will be in a position to have practical skills to manage the IT services in a correct manner, generate value-oriented results, and feel comfortable applying the ITIL concepts in practice.
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COURSE OBJECTIVES
- Learn the important principles of IT service management to promote organisational goals.
- Learn how the ITIL Service Value System is structured and what it encompasses to deliver comprehensive services.
- Understand the principles of ITIL 4 to make decisions in various IT environments.
- Discover the four dimensions of service management to have balanced and integrated service practices.
- Acquire the ability to implement constant improvement strategies to improve IT services in advance.
- Study service level management to maintain performance levels that match business requirements.
- Learn the procedures for managing incidents to recover services as quickly and efficiently as possible.
- Discover problem management practices to identify and resolve root causes, thereby preventing the recurrence of problems.
- Gain an understanding of change enablement processes to implement changes with minimal risk.
- Learn the knowledge management strategies to store and share information effectively among teams.
TARGET AUDIENCE
- IT support staff
- IT professionals
- IT project managers
- Service desk managers
- Business analysts
- IT service managers
- Aspiring IT service managers
- Process owners
- Freshers entering IT service management
- IT consultants
ELIGIBILITY CRITERIA
- Fundamental knowledge of IT procedures and services.
- Awareness of IT frameworks and terminology.
- Interest in the methods of IT service management.
- Strong communication abilities for customer service encounters.
Course Outline
Service Management Concepts
- Service value system
- IT service management basics
- Value co-creation concept
- Service relationships overview
- Service offerings types
Guiding Principles
- Progress iteratively
- Focus on value
- Think and work holistically
- Collaborate and promote
Service Value Chain
- Improve value chain steps
- Plan value chain activities
- Design and transition
- Engage stakeholders process
- Deliver and support
Four Dimensions
- Information and technology
- Organizations and people
- Value streams and processes
- Partners and suppliers
- Dimension integration
Management Practices
- Problem management overview
- Incident management basics
- Service request management
- Change enablement process
- Continual improvement skills
ABOUT THE CERTIFICATION & EXAMINATION
ABOUT THE CERTIFICATION
ITIL 4 Foundation is a globally acknowledged professional qualification that introduces you to the fundamentals and principles of IT service management (ITSM) by using the ITIL framework. It confirms your knowledge of the methods to develop, deliver, and continuously enhance IT-enabled services to fulfil organisational objectives.
By acquiring the ITIL 4 Foundation certification, you qualify to work as an IT service desk analyst, support engineer, service delivery manager, and IT operations manager. It also establishes the basis of further certification in ITIL, such as ITIL 4 Managing Professional or ITIL Strategic Leader, to develop specialised knowledge.
Moreover, ITIL-certified professionals are highly valued in industries such as IT services, telecommunications, banking, healthcare, manufacturing, and consulting, as they are essential for delivering smooth service.
ABOUT THE EXAMINATION
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Choose Your Preferred Mode
ONLINE TRAINING
- Instructor-led Online Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured Training Material
- 24*7 learner assistance and support
CORPORATE TRAINING
- Customized Training Across Various Domains
- Instructor-Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
FAQ’s
How does the ITIL 4 Foundation certification help professionals?
The ITIL 4 Foundation certification assesses your knowledge of current IT service management frameworks, including how ITIL concepts integrate with Agile, DevOps, and Lean approaches, which enables you to effectively handle digital services in any organization.
What are the prerequisites for the ITIL 4 Foundation certification exam?
The ITIL 4 Foundation exam has no formal prerequisites, although it is recommended that the candidate have some understanding of IT service management concepts or experience at the working level of IT services.
What is the format of the ITIL 4 Foundation Exam?
The ITIL 4 Foundation exam focuses on the core principles of the ITIL framework, including the Service Value System (SVS), the four dimensions of service management, guiding principles, and prominent practices for delivering value through IT services.
How many questions does the ITIL 4 Foundation exam have?
The ITIL 4 Foundation exam is closed-book, 60 minutes long, and consists of 40 multiple-choice questions.
What is the pass mark of the ITIL 4 Foundation test?
The passing score for the ITIL 4 Foundation exam is 26 out of 40, or 65%.
How is the ITIL 4 Foundation Exam conducted?
The ITIL 4 Foundation exam can be taken online in remote proctoring or at an Accredited Training Organization (ATO), which provides training and the exam as a package.
What happens if I fail the ITIL 4 Foundation certification test?
There is an opportunity to repeat the ITIL 4 Foundation exam in case you fail the first time. You may also purchase a retake option, which is typically available within a specified timeframe, such as 6 months.
How long is the ITIL 4 Foundation Certification in Doha valid?
ITIL 4 Foundation certification remains valid for 3 years after the issuing date, and you must renew it before it expires to maintain your certification status. Renewal of the certification is achieved by passing the ITIL 4 Foundation exam, obtaining advanced ITIL qualifications, including ITIL 4 Managing Professional modules, or accumulating Continuing Professional Development (CPD) points through professional activities.
How can I prepare to take the ITIL 4 Foundation exam?
You must learn the main ideas of the Service Value System, the seven guiding principles thoroughly, all four dimensions of service management, perform numerous mock tests, engage in hands-on activities, and enroll in an accredited training course to be well-prepared.
What are the other certifications I can pursue after completing ITIL 4 Foundation?
Following ITIL 4 Foundation, you can certify in areas as ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL Specialist modules (Create, Deliver & Support; Drive Stakeholder Value; High-velocity IT), or ITIL 4 Master certification.
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