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ITIL® Practitioner Certification Training
This instructor-led online ITIL® Practitioner Certification Training in Qatar equips you to use the ITIL® best practices and enhance service management in your organization. This course will give you the knowledge and practical skills needed to implement ITIL® to improve service deliv
ITIL® Practitioner Certification Training
Instructor-Led Online Training Sessions
Real-World Case Studies Included
24x7 Learner Support Assistance
Course Overview
This ITIL® Practitioner Certification Training is designed meticulously to offer learners a clear insight into how to apply ITIL® best practices for service management. The course is very practical to allow you to use the knowledge in enhancing service delivery and enhancing organizational improvement.
The training provides procedures on service strategy, service design, service transition, service operation, and continual service improvement. You will understand how to map IT services to business value to make IT contribute to organizational success. The course also teaches about service performance measurement, key performance indicators (KPIs), and metrics necessary for creating and monitoring them.
Risk management is another topic discussed to help you understand how to avoid risks correctly while enhancing service delivery. You will also learn about service management governance, which means how to ensure that people stick to the processes and policies that have been agreed upon to maintain standards.
By the end of the course, you will be equipped and ready to take the ITIL® Practitioner certification examination. The course also contains specific instructions on how to take the exam, as it is a multiple-choice type exam, which tests the ability to apply ITIL® in practice. As a result, you will be provided with expert guidance on how to proceed with various case scenarios, make decisions using ITIL® practices, and apply the knowledge to address service management issues. This certification provides credibility to your skills and also improves your service management skills.
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Course Objectives
- Understand the ITIL® framework and its elements so that ITIL® can be applied to enhance existing practices in service management.
- Discover how to develop and execute service strategy to achieve the objectives of IT services and meet customer requirements.
- Get more familiar with service design, particularly concerning delivering IT services of the right quality, performing as expected, and at the right cost.
- Master service transition processes to be capable of implementing and maintaining new or changed services.
- Develop key skills in managing service operations to avoid disruptions of services during day-to-day functions.
- Understand the Continual Service Improvement (CSI) to ensure the IT services are checked and enhanced often to meet new business needs.
- Discover how you can create and implement KPIs as tools for measuring and evaluating services.
- Create contingency plans to avoid, evaluate, and minimize possible risks in the delivery of services.
- Learn how to design service management governance structures to have an approved code of practices.
- Acquire skills for adapting ITIL® practices to your organization’s characteristics and requirements.
- Learn about the concept of the relationship between IT services and customer and business perspectives, customer satisfaction, and business value proposition.
Audience
- IT service managers
- IT professionals
- Delivery managers
- IT operations and support team members
- Project managers
- Professionals in IT governance
- Business analysts
- Change and risk managers
- Individuals preparing for ITIL® advanced certifications.
Prerequisite
- ITIL® Foundation certification is compulsory.
- IT service management knowledge at a fundamental level.
- Understanding of IT processes in the organization.
- IT service delivery experience is helpful but not essential.
Course Outline
Service Management Concepts
- Adopt and adapt
- VOCR: value, outcomes, costs, and risks
Guiding Principles
- Focus on value
- Design for experience
- Start where you are
- Work holistically
- Progress iteratively
- Observe directly
- Be transparent
- Collaborate
- Keep it simple
Service Improvement Approach
- What is the vision?
- Where are we now?
- Where do we want to be?
- How do we get there?
- How do we know we’ve arrived?
- How do we keep the momentum going?
Organizational Change Management (OCM)
- What is OCM?
- Sources of resistance
- People transition
- Stakeholder management
- Sponsor management
- Resistance management
- Reinforcement
Metrics and Measurements
- CSFs and KPIs
- Metric cascades and hierarchies
- Metric categories
- Assessment
- Reporting
Communication
- Issues caused by poor communication
- Benefits of good communication
- Communication essentials
- Communication principles
- Communication types
Tips for Success on the ITIL® Practitioner Exam
- Get tips to crack your exam
Sample Exam
- Mock exams to prepare you for exam.
About The Certification
The ITIL® Practitioner Certification proves that you can apply ITIL® best practices to enhance service management in an organization. The certification demonstrates your understanding of essential aspects of ITIL® and your capability of using them in practice, which makes you valuable for any organization interested in improving its IT service provision.
This course includes essential components of ITIL®. You will also discover how to use KPIs to assess service performance, risk management methodologies for managing services, and how to establish good governance to support the delivery of services. Further, you will receive case studies, practice questions, and key approaches to take the ITIL® Practitioner certification exam; it will prepare you to show your capabilities in real-life situations.
This certification provides many job opportunities, such as IT Service Managers, Service Delivery Managers, ITIL® Consultants, and Change Managers. ITIL Practitioner certification improves your employability, boosts your income, and provides proof of your competence as a professional equipped with the knowledge to improve service management. Since more companies emphasize enhancing IT services' efficiency, this certification prepares you for future managerial positions in IT service management.
About The Examination :
| Exam Component | Details |
| Exam Name | ITIL® Practitioner Certification Exam |
| Exam Format | Open book and online proctoring |
| Exam Duration | 135 minutes |
| Number of Questions | 40 |
| Question Type | Multiple-choice |
| Passing Score | 28 marks (70%) |
| Exam Language | English, French, German, Japanese, Latin American Spanish. |
Choose Your Preferred Mode
Online Training
- 2 days Instructor-led Online Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured Training Material
- 24*7 learner assistance and support
Corporate Training
- Customized Training Across Various Domains
- Instructor-Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
FAQ’s
What is ITIL® Practitioner Certification?
The ITIL® Practitioner Certification is an international credential that proves your skills in applying ITIL® in organizations to enhance IT service management and create value for organizations.
What is required for an individual to be eligible for the ITIL® Practitioner Certification?
ITIL® Practitioner Certification can be obtained only if the candidate has ITIL® Foundation certification as a prerequisite.
What is included in the ITIL® Practitioner Certification training?
The course includes service strategy, service design, service transition, service operation, continual service improvement, risk management, KPIs, and governance frameworks.
Why does the ITIL® Practitioner Certification matter in today’s global business environment?
This certification assists organizations in enhancing service delivery, enhancing various processes, and linking IT services to company goals, making this certification valuable to employers.
In what ways does Vinsys provide client-specific training for the ITIL® Practitioner Certification?
Vinsys has flexible training solutions to meet your organization's particular needs and make the training as realistic as possible based on the domain and goals of your organization.
What is the relevance of this certification to my career?
The ITIL® Practitioner Certification helps you advance your career by providing you with training for jobs such as IT Service Manager, ITIL® Consultant, and Service Delivery Manager.
How does Vinsys help the learners with the 24×7 teaching support?
Vinsys offers round-the-clock teaching support and help to learners who may have questions, as well as making sure that the process of learning is smooth.
In which sectors do ITIL® Practitioners work?
Some of the sectors where ITIL® Practitioners are used are information technology, banking, healthcare, telecommunication, and manufacturing.
What are the main duties of an ITIL® Consultant?
An ITIL® Consultant is expected to manage how IT services support business objectives, impart ITIL® guidelines, and enhance service management and governance.
What other certifications can I go for once I acquire the ITIL® Practitioner Certification?
Once you have passed the ITIL® Practitioner Certification, it is possible to move to other certifications such as ITIL® Managing Professional or ITIL® Strategic Leader.
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Reviews
I recently passed the ITIL® Practitioner Certification exam with Vinsys and I can only say that it was a good choice to make. This course was very organized from the principles of service management to how to apply them in practice. All the trainers were quite knowledgeable, it was great to see how they put the large chunks of information into smaller more approachable pieces. I also received amazing support from Vinsys and the fact that the sessions were online made it possible to schedule the learning session at my own convenience.
Ravi LeonIT service Manager
I have just passed the ITIL® Practitioner Certification through Vinsys and I am fully satisfied with the training. The trainers also established the practical aspect of the course, which made it easier to understand what was being taught. It also have great resources like sample tests to prepare for the real certification exam as well as the case study that Vinsys provided for me. The support was helpful at all times when one had some doubts regarding choices. I now feel much more confident in managing the services that has to do with information technology.
Nitin BhanushaliDelivery Manager
I expected a lot from the ITIL® Practitioner Certification course given to me by Vinsys. The pace of the course was just right and the trainers were well informed and friendly. They ensured that they touched on all the major areas that are required for the certification exam and the real life examples were quite useful to me. All in all, they have a wonderful course and I would like to recommend this course to everyone who interested in improving IT service management capability.
Promit ChatterjeeProject Manager
I recently passed the ITIL® Practitioner Certification with Vinsys and it was a good experience all around. The entire course content was well explained, understandable and inclusive of all learners. The trainers were very experienced and using real life examples, made learning quite fun. Vinsys also shared a lot of useful material for exam preparation, which I felt prepared with. This helped me to pass the exam while being able to apply the ITIL practices in enhancing service in my workplace.
Sandeep JainBusiness Analyst
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