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ITIL® 4 Specialist: Create, Deliver & Support (CDS) Certification Training in Qatar
This 3-day instructor-led online ITIL 4 Specialist: Create, Deliver and Support (CDS) course in Qatar equips professionals with the essential skills to create, deliver, and support IT-enabled products and services. This course explores the practical side of IT service management and is intended f
ITIL® 4 Specialist: Create, Deliver & Support (CDS) Certification Trai
Regular Mock Tests
Course Completion Badge
Premium Access to Practical Labs
Course Overview
This ITIL 4 Specialist: Create, Deliver and Support (CDS) course in Qatar is designed meticulously for IT professionals who wish to improve their knowledge in service management. The CDS module is one of the key elements of the ITIL 4 Managing Professional pathway, which is aimed at the coordination of the key activities of service management. It covers the development, implementation, and maintenance of IT solutions for products and services, including both the transactional and the strategic perspectives.
The participants will be able to understand how to monitor and control the performance of IT services to meet the agreed performance levels. The course addresses a number of key areas such as service design, deployment management, software development and infrastructure operations. Further, it explores the implementation of Lean, Agile, and DevOps frameworks and offers a comprehensive guide to contemporary service management.
Participants will be able to understand how to optimize service processes, improve interdepartmental communication, and apply problem-solving strategies. The CDS module equips the participants to be able to design, coordinate and improve the service delivery process in order to meet the business goals.
At the end of the course, the professionals will be in a position to handle the challenges that are associated with IT service management in volatile environments. This course is suitable for IT managers, service desk personnel, and anyone who is involved in service delivery and support. Enhance your career potential and service management capabilities with the ITIL 4 Specialist: Design, implement and manage courses with simplicity.
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Course Objectives
Upon completing the course, learners will:
- Gain an understanding of how the ITIL 4 framework integrates essential service management tasks to ensure smooth operations.
- Gain effective management skills to make sure that IT services continuously meet predetermined standards for efficiency and quality.
- Learn everything there is to know about software development, infrastructure operations, deployment management, and service design to improve service delivery.
- To update and enhance service management procedures, apply the concepts of Lean, Agile, and DevOps.
- Acquire the knowledge and abilities necessary to optimize service processes, increasing team output.
- Deal with and quickly resolve service delivery and support issues by putting effective problem-solving techniques into practice.
- Enable operational excellence and continuous improvement by streamlining the entire service delivery process.
- Make sure IT efforts support the broader goals of the company by coordinating IT services with business objectives.
- Aim to be ready to manage IT services in ever-changing, dynamic environments while making adjustments for new obstacles.
- To show that you are knowledgeable about cutting-edge IT service management techniques, obtain the ITIL 4: Managing Professional Certification.
Audience
- IT Managers
- Service Desk Professionals
- IT Service Delivery Managers
- IT Operations Managers
- Service Transition Managers
- IT Support Staff
- Service Designers
- IT Consultants
- Project Managers in IT
- IT Development Professionals
Prerequisite
- ITIL 4 Foundation with Certification Exam
Course Outline
Organization and Culture
- Organizational Frameworks
- Team Environment
- Ongoing Improvement
- Collaborative Environment
- Customer-Focused Attitude
- Effective Communication
Effective Teams
- Capabilities, Roles, and Skills
- Workforce Strategy
- Employee Satisfaction Monitoring
- Results-Oriented Measuring and Reporting
Information Technology to Create, Deliver and Support Service
- Integration and Data Exchange
- Reporting and Advanced Analytics
- Collaboration and Process Flow
- Robotic Process Automation
- Artificial Intelligence and Machine Learning
- Continuous Integration/Continuous Deployment (CI/CD)
- Data Model
Value Stream
- Structure of a Value Stream
- Developing a Value Stream
- Value Stream Analysis
Value Stream to Create, Deliver and Support Services
- Value Stream for Developing a New Service
Value Stream for User Support
- Value Stream Model for Recovering a Live Service
Prioritize and Manage Work
- Managing Work Queues and Backlogs
- Shift-Left Strategy
- Work Prioritization
- Commercial and Sourcing Considerations
About The Certification
The ITIL 4 Managing Professional (MP) is a certification in Qatar for IT professionals who operate in technology and digital environments. It combines knowledge from four modules: CDS; DSV; HVIT; and DPI. This certification is more about the practical and technical know-how of managing efficient IT-enabled services, teams, and processes. Gaining the ITIL 4 MP certification enables the professionals to understand and manage the IT service delivery and its relationship with business needs. This is particularly important for those who wish to progress in their careers in IT service management.
| Aspect | Details |
| Duration | 90 minutes |
| Number of Questions | 40 |
| Passing Score | 70% |
| Delivery | Web-based, closed book, no external assistance |
| Retake Fee | $50 |
Choose Your Preferred Mode
Online Training
- Instructor led Online Training
- Quality Ensured training Material
- 24*7 leaner assistance and support
- Experienced Trainers
Corporate Training
- Customized Training across Various Domains
- Instructor Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
FAQ’s
What is the ITIL 4 Specialist: Create, Deliver and Support (CDS) course?
Providing comprehensive knowledge and abilities for overseeing the development, provision, and upkeep of IT-enabled goods and services is the aim of the ITIL 4 Specialist: Create, Deliver, and Support (CDS) course. It focuses on using contemporary techniques to improve service delivery and integrating essential service management tasks.
What are the prerequisites for the ITIL 4 Specialist: Create, Deliver and Support course?
For this course, there aren't any requirements. It is advantageous to have experience with IT service management and a basic understanding of ITIL 4 concepts, though.
What topics are covered in the ITIL 4 Specialist: Create, Deliver and Support training in Qatar?
The training covers the following topics:
● Combining operations related to service management.
● Management of service deployment and design.
● Both service performance management and continuous improvement.
● Using DevOps, Agile, and Lean methodologies.
● Efficient resolution of issues and streamlining of processes.
What is the duration of this training?
The course duration is typically 3 days.
What is the format of the ITIL 4 Specialist: Create, Deliver and Support exam?
This is a web-based, non-proctored, closed book exam. You have 90 minutes to finish the 40 multiple-choice questions on it. It takes a minimum of 70% to pass.
What are the benefits of becoming an ITIL 4 Specialist: Create, Deliver and Support certified?
Benefits include:
● Sophisticated knowledge of service management techniques.
● Improved capacity to efficiently manage and maximize IT services.
● Better chances for employment in IT service management.
● Ability to administer and put into practice contemporary service delivery methods.
How can I prepare for the ITIL 4 Specialist: Create, Deliver and Support exam?
Preparation tips include:
● Taking part in the official Vinsys training program.
● Studying the practice tests and study materials for the ITIL 4 CDS.
● Interacting with peers through study groups or discussion boards.
What resources are provided during the ITIL 4 Specialist: Create, Deliver and Support training?
Participants receive:
● Access to practice exams.
● ITIL 4 CDS exam voucher.
● Comprehensive course materials.
● Support from experienced instructors
How much does the ITIL 4 Specialist: Create, Deliver and Support course cost?
Please contact our team for detailed pricing information, as costs may vary.
Where can I take the ITIL 4 Specialist: Create, Deliver and Support training?
Depending on your preferences and location, Vinsys offers both in-person and virtual training sessions.
Why choose Vinsys for the ITIL 4 Specialist: Create, Deliver and Support course?
Vinsys is a professional training provider with 20+ years of experience & is well known for its quality services. Advantages of choosing Vinsys include:
● Expert Trainers: The instructors are well qualified and possess adequate experience in the industry.
● Flexible Learning Options: We provide online and face-to-face training in different luxurious places.
● Updated Curriculum: The content of the course is up to date and reflects the current ITIL practices and guidelines.
● Practical Experience: Training is done in a practical manner with the use of case studies and practical exercises to support learning.
● Global Recognition: Your credential will be recognized globally.
● Supportive Learning Environment: We offer additional assistance and materials to assist you in attaining your certification objectives.
At Vinsys, we are dedicated to providing you with the best training that will help you in your career and IT service management.
Why Vinsys
Seasoned Instructors
Official Vendor Partnerships
Authorized Courseware
3,000+ Courses & 2,000+ Modules
In Synch with Tech-advancements
Customizable Blended Learning Options
Reviews
Taking the ITIL 4 Specialist: The Create, Deliver and Support course in Qatar with Vinsys was a turning point in my career. The course covered all the necessary information, and the instructors were very knowledgeable, which helped in explaining the most complicated ideas. The practical exercises and real-world examples were useful in applying the principles in the right manner. After taking this course, I have observed a positive change in the way I handle and enhance the IT services. I can attest to the quality of training offered by Vinsys and I would recommend this course to anyone who wants to enhance their IT service management knowledge.
Vinay JadhavSenior Consultant Specialist | Enterprise Engineer
I recently completed the ITIL 4 Specialist: Create, Deliver and Support course at Vinsys, and I must say that I am quite impressed. The course was well-organized with clear modules that outlined the service design, delivery, and support. The practical nature of the course and the enthusiasm of the teachers ensured that the lessons were not only fun but also effective. The skills acquired have been relevant to the job, enhancing service delivery and collaboration within the team. I had a great learning experience with Vinsys and I would recommend this course to any IT professional who wants to be at his/her best in service management.
Rahul AnandeIdentity Access Management Analyst (IAM) I Enterprise Support
Enrolling in the ITIL 4 Specialist: Create, Deliver and Support course at Vinsys was a turning point in my career. The course was well structured and covered all aspects of service design and delivery, support and knowledge of each aspect of IT service management was gained. The instructors were experienced practitioners who shared their knowledge and real-life scenarios that helped to understand the material better. The practical activities and case studies helped me to improve my understanding of the principles and apply them in practice successfully. After the completion of the course, I have observed a significant enhancement in the capacity to handle and enhance the IT services to meet the organizational objectives. I can confidently say that Vinsys is dedicated to providing quality training and I highly endorse this course to any IT professional who wants to enhance their knowledge and career.
Srilekha NarayananService Design and Transition Analyst || ITIL V3 FOUNDATION
Completing the ITIL 4 Specialist: Create, Deliver and Support course at Vinsys was a very fulfilling process. The course offered a comprehensive coverage of the IT service management concepts with a comprehensive and practical syllabus. The instructors were very knowledgeable and experienced and were able to make the difficult concepts easy to understand and relate with real life situations. The practical exercises that were incorporated in the course enabled me to implement what I was learning in my work place hence enhancing service delivery and team work. The help and materials offered by Vinsys were exceptional, which helped in making the learning experience efficient and easy. I have gained a lot from this course and I encourage anyone who wants to improve on their professional skills in IT service management to take this course.
Nagaraj TerniITIL V3,V4 and ITIL 4 Specialist Create, Deliver and Support
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