This qualification is primarily aimed towards:<\/p>

 <\/h2>

\t
• Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization<\/li>\t
• IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program<\/li>\t
• Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization<\/li>\t
• This may include but is not limited to, IT professionals, business managers and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.<\/li><\/ul>"}

No Specific Eligibility criterion. Any one in IT industry will find this course suitable.<\/p>"}

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification<\/p>

Service management as a practice:<\/h2>

• Concept of best practices in the public domain<\/li>
• Why ITIL® is successful?<\/li>
• Concept of a service<\/li>
• Concept of internal and external customers<\/li>
• Concept of internal and external services<\/li>
• Concept of service management<\/li>
• Concept of IT service management<\/li>
• Concept of stakeholders in service management<\/li>
• What are processes and functions?<\/li>
• The process model and the characteristics of processes<\/li><\/ul>

  The ITIL® service lifecycle:<\/h2>

  • The structure of the ITIL® service lifecycle<\/li>
  • The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li>
  • Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)<\/li><\/ul>

    Generic concepts and definitions:<\/h2>

    • Defining and explain following key concepts<\/li>
    • Utility and Warranty<\/li>
    • Assets, resources and capabilities<\/li>
    • Service portfolio<\/li>
    • Service catalogue and Different view of Service Catalogue<\/li>
    • Governance<\/li>
    • Business case<\/li>
    • Risk management<\/li>
    • Service provider<\/li>
    • Supplier<\/li>
    • Service level agreement<\/li>
    • Operational level agreement<\/li>
    • Underpinning contract<\/li>
    • Service design package<\/li>
    • Availability<\/li>
    • Service knowledge management system<\/li>
    • Configuration item<\/li>
    • Configuration management system<\/li>
    • Definitive media library (DML)<\/li>
    • Change and its types<\/li>
    • Event<\/li><\/ul>

      Key Principles and Models<\/h2>

      • Service strategy: Value creation through services<\/li>
      • Service design: Understand the importance of four P\u2019s for service management, Understand the five major aspects of service design<\/li>
      • Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF\u2019s and KPI\u2019s, Baselines, Type of Metrics)<\/li><\/ul>

        Processes<\/h2>

        • The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts<\/li>
        • Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)<\/li>
        • Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)<\/li>
        • Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)<\/li>
        • Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)<\/li>
        • Continual Service Improvement (The seven-step improvement process)<\/li><\/ul>

          Functions<\/h2>

          • Role, objectives and organizational structures<\/li>
          • The technical management function, application management function, IT operations management function, service desk function<\/li><\/ul>

            Roles<\/h2>

            • RACI Model<\/li>
            • Process Owner<\/li>
            • Process Manager<\/li>
            • Process Practitioner<\/li>
            • Service Owner<\/li><\/ul>

              Technology and architecture<\/h2>

              • How service automation assists with expediting service management processes<\/li><\/ul>"}

<\/p>

<\/h2>

• ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategies are supported by the IT organization\u2019s aims and strategies.<\/li>
• Provides guidance on the design of new or changed services for introduction into the live environment through ITIL® Certification.<\/li>
• Makes you capable of managing change along with risk and quality while giving ITIL® Foundation Exam, ensures you are well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.<\/li>
• Enables guidance providence with the help of ITIL® Course on the day to day management of the ICT Infrastructure. It is also contributes to the ITIL® Foundation Lifecycle in carrying out those processes which contribute to the optimization of the services provided.<\/li>
• Recurrent service improvement through the study of ITIL® Foundation Online which also looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and the optimization of the costs associated with service provision. Enables you to understand the process at your comfort.<\/li><\/ul>"}